Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe's Financial Connections group is building technology that expands the scope of problems we tackle beyond card payments. We aspire to enable individuals and businesses to securely share their financial data to improve their product experiences. With more high-quality customer financial data, both Stripe and our users can offer better products to their customers. We have ambitious goals to enable all global businesses to run their entire financial life cycle on Stripe, and we want you to be part of our story.

Technical Operations roles in Financial Connections are a dynamic and critical component of the organization's success. As Financial Connections TechOps Manager, you will lead a team of Integration Reliability Engineers who sit at the intersection of product and platform engineers, financial partners, and AI automation. Your role is to ensure that nothing is lost in translation: setting the standard for how the team operates, where it invests, and how the operational backbone of Stripe's open banking ecosystem stays reliable at scale.

What you'll do

Lead integration reliability and partner operations

• Own the health of Financial Connections' banking integrations at the team level—define what "reliable" looks like across the partner ecosystem, set the operational bar, and hold the team to it
• Serve as the management escalation point for complex partner issues, coordinating across financial partners, Stripe engineering, and product leadership with urgency and clear accountability
• Drive strategy for integration health: set SLOs, own the operational metrics that surface risk before it becomes an incident, and ensure the team's priorities reflect the actual risk landscape
• Prioritize the integration backlog in partnership with your team—new partner launches, reliability improvements, partner-driven technical changes—balancing operational urgency against longer-term investment
• Sustain technical relationships with key financial partners at the leadership level, including commercial alignment, escalation frameworks, and forward-looking roadmap coordination

Shape the agentic automation strategy

• Set direction for how the team applies LLM-powered agentic workflows to high-volume operational work—making deliberate choices about where automation creates leverage and where human judgment must remain in the loop
• Partner with product and platform engineering to ensure agentic tooling investments are appropriately scoped, shipped reliably, and measurably reduce toil for the team over time
• Build your team's capability to design and operate Human-in-the-Loop review systems—ensuring automation is deployed with the right safeguards, risk calibration, and operational ownership
• Identify the manual, high-volume process categories that are ripe for elimination and sequence the work to deliver compounding leverage, not one-off fixes

Build and grow the TechOps function

• Hire, onboard, and develop a team of TechOps Integration Reliability Engineers—your most important output is a highly capable, well-coached team that is genuinely energized by the mission
• Build a team culture that values deep technical ownership, urgency and discipline in incident response, and a bias toward eliminating entire classes of problems rather than just resolving individual instances
• Serve as the operational bridge between Financial Connections engineering leadership, partnerships, compliance, and legal—surfacing the team's needs and translating partner and regulatory requirements into clear engineering priorities
• Represent TechOps in cross-functional planning cycles: make the operational implications of product decisions visible, advocate for reliability investments, and ensure the team's contributions are understood and valued across the org

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

TechOps EM roles require a genuine command of both the people side of management and the technical domain. You need enough depth to evaluate your team's work credibly, set and hold a high bar for quality, and earn trust with financial partners and internal engineering partners alike. Successful candidates bring a track record of leading operational teams in complex, integration-heavy technical environments—and find genuine satisfaction in building a team and a function beyond solving individual problems.

Minimum requirements

• Minimum 3+ years of people leadership experience in a TechOps team
• Demonstrated people management experience with clear evidence of the fundamentals: coaching individuals to do their best work, navigating performance conversations, hiring well, and building a team that functions at a high level. Minimum 3 years of people leadership experience managing a TechOps team. 
• Hands-on technical experience depth to lead the team's work credibly: you actively read and write code, investigate integration failures end-to-end, query data to scope and diagnose issues, and evaluate the quality of your team's technical decisions and output
• Operational leadership experience: you've owned production reliability, incident command, and operational programs in a complex technical environment; you know how to build escalation paths, define SLOs, and drive urgency without creating unsustainable conditions for your team
• Experience managing technical partner or vendor relationships at a leadership level: you've been the accountable point of contact for external parties and have navigated escalations, roadmap alignment, and commercial considerations
• Strong written and verbal communication calibrated to both technical and non-technical audiences, including the ability to represent the team's priorities and operational posture to engineering and business leadership
• Instinct to build leverage at the team level: you think about eliminating classes of problems through automation, tooling, and process—not just solving what's in front of you
• Experience building or overseeing agentic or LLM-powered workflows in a production environment: either as a practitioner or as a manager who has led teams doing this work at meaningful scale

Preferred qualifications

• • Deep familiarity with open banking, financial data aggregation, or payments partner integrations: you understand the failure modes, the partner ecosystem dynamics, and the regulatory and compliance context that shapes this work
  • A track record of building TechOps or operations engineering teams: you've defined role shapes, built the hiring pipeline, leveled candidates, and grown a team from a foundational state
  • Demonstrated ability to influence engineering roadmaps: you've successfully advocated for reliability investments, partner integration work, or operational tooling and driven those priorities into planning and execution cycles

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

At Robinhood, Quality Engineering (QE) is a critical function within our broader engineering organization. We serve as the final line of defense for product quality—empowering teams to ship confidently by embedding robust test strategies, running critical end-to-end checks, and maintaining automation systems that scale with our product velocity. Our mission is to uphold a high bar for customer experience, especially during P0 launches, through a mix of technical expertise, test execution, and cross-functional collaboration.

As a Staff Quality Engineer, you will support high-impact product launches by designing test strategies, executing manual and automated testing, and partnering with our contractor team on regression test cycles. This role requires someone who thrives in fast-paced environments, cares deeply about the customer experience, and is eager to shape the test infrastructure behind Robinhood’s iOS, Android, and Web apps.

This role is based in our Menlo Park office, with in-person attendance expected at least 3 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Own the quality of new features, including test planning, execution, and feedback throughout the development cycle
• Define and implement test strategies for P0 product launches, including both frontend and backend validation
• Perform manual and automated testing, with a focus on end-to-end functionality
• Automate mobile/web E2E test cases
• Build test coverage that accurately reflects the user experience, including functional, regression, and exploratory testing

What you bring

• Proven experience testing mobile (iOS/Android) and web applications in fast-paced product environments
• Strong understanding of quality assurance principles, test case development, and test execution
  Hands-on experience with UI automation tools such as Appium, Selenium, Playwright 
• Comfort with scripting languages (e.g., Python, Java) and test infrastructure tools
• Familiarity with bug tracking (e.g., Jira) and test case management tools (e.g., TestRail)
• Build AI-powered systems and tools to automate and accelerate Quality Engineering workflows.
• Excellent communication skills, user empathy, and a detail-oriented mindset

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

About the Role

The way most marketing teams build on the web hasn't changed much in over a decade. We think there's a better way, and we're ready to find it.

We're hiring a Senior Web Engineer to help us rethink web production from the ground up. You'll bring deep technical judgment, a creative approach to problem solving, and the drive to build systems that make the entire organization faster and more capable. You'll assess what we have today, make smart bets on what should evolve or be replaced, and own the execution.

You'll be joining a collaborative, high-energy marketing team in one of the fastest-moving industries in tech. We're genuinely excited about what's becoming possible with modern AI and development tooling, and we want someone who shares that energy. The decisions you make will shape how our marketing and content teams operate for years to come.

What You'll Do

• Evaluate and evolve the stack. Our site is built on WordPress and Gutenberg today. You'll maintain and improve what we have while actively re-assessing the foundation, and charting the path forward.
• Build systems, not just pages. Design reusable infrastructure, templates, and workflows that empower the marketing team to launch and update pages independently.
• Partner closely with designers and stakeholders. Collaborate early and often to turn design files and business requests into practical, scalable web solutions. Push back constructively when there's a better path.
• Translate business needs into technical approaches. Take ambiguous or high-level requests and turn them into solutions that balance speed, accessibility (WCAG), performance (Core Web Vitals), SEO/GEO, and maintainability.
• Embed AI into how we work. Use AI tools across your own workflow and introduce repeatable AI-powered processes that accelerate web production.
• Own delivery end to end. Scope and estimate work, communicate realistic timelines, and keep stakeholders informed on progress and tradeoffs.
• Keep the site healthy and fast. Ensure pages are performant, responsive, accessible, secure, and cross-browser compatible.

What We're Looking For

• Deep front-end and architectural range. Strong HTML, CSS/SCSS, JavaScript (modern ES), and React. Solid experience with headless or API-driven architectures, and enough WordPress and Gutenberg depth to operate in our current environment while evolving it (including custom post types, taxonomies, hooks, the REST API).
• Experience working with security teams and managing sites through WP Engine or similar managed hosting platforms.
• You've changed how a web team operates, not just contributed to one. You have examples of systems, decisions, or architectural shifts and migrations you handled independently.
• You actively use AI-powered development tools like Cursor, v0, Bolt, or Claude in your daily work and have a point of view on how they can reshape web production workflows.
• You build for scale. Component libraries, templates, documentation, guardrails. The goal is a team that moves independently. 
• Strong project management instincts and communication across disciplines. You scope, prioritize, communicate timelines, and manage a varied workload.
• Comfortable with ambiguity and change. You bring options and recommendations, not just questions.

For employees hired to work from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City, and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $116,000.00 - $152,000.00 The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.

About the role

Chime is building a world-class member support organization, and we believe member support should be built around 3 guiding principles:

1. Frictionless product: Use member insights to mitigate member issues with a simple,  transparent product
2. Self-service: Provide self-service and automated capabilities to help members quickly resolve issues while creating a community for members to support each other
3. Excellent support: When members do have to contact us, provide them with excellent service.

As a Senior Content Strategist, you’ll lead efforts to build and improve content that helps our members and agents quickly get what they need. You’ll partner cross-functionally to shape content that supports our product and support strategies. You’ll work across a variety of content types, including member-facing help articles and internal agent SOPs, partnering with stakeholders to create clear, actionable content that supports our core audiences. You’ll proactively identify opportunities to improve the content experience, shape strategy, and drive measurable improvements in our core support metrics.

This is a high-impact, high-visibility position that interacts with a broad group of internal and external stakeholders. A successful candidate is able to manage multiple projects and meet tight deadlines while maintaining close attention to detail.

The base salary offered for this role and level of experience will begin at $116,000.00 and up to $160,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

Editorial Governance & Quality Standards:

• Inspect Content efficacy using existing metrics across LOBs and establish frameworks to hold ourselves accountable, leaning into AI solutions where valuable
• Own the content strategy for a defined set of LOBs and partner with a team of writers to ensure execution against set standards.
• Own agent feedback on designated content and ensure our process enables the team to meet SLAs and deliver impact through improved articles.
• Inspect our editorial processes and identify ways to enable higher quality content at speed and at scale.

Monitoring, Reporting & Accountability:

• Partner with our Insights and Data teams to review and build additional dashboards and tooling to establish more automated governance mechanisms. 
• Ensure accurate reporting, insights, and actions that drive impact for the agents, our members, and Chime.

Continuous Improvement & Reinforcement:

• Leverage established standards in such a way that the team is unified in their approach to publishing and evaluating efficacy, including agent feedback. Propose, build, and operationalize AI solutions for efficiency and consistency.

To thrive in this role, you have

• Bachelor’s degree required
• 5+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing.
  • Experience with Identity and Fraud procedures for FinTech is a bonus
• Strong analytical skills with experience creating and reporting on content quality metrics and performance data
• Strong verbal and written communication skills and a track record of success with internal and external stakeholders.
• Experience defining, tracking, and reporting on content metrics and providing data-driven analysis.
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment
• Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or generative AI tools, and Google Workspace. 
• Previous experience working with vendors, BPO partners, or writing contractors is a plus.
• Willingness to travel domestically and internationally 2–3 times a year is a plus.

#LI-MM1 #LI-Remote

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Data Science team at Block turns insights from our unique datasets into actions that improve the customer experience every day. In this role, we're looking for a Data Scientist to own the modeling and experimentation at the core of how Square prices globally. You'll build the elasticity and willingness-to-pay models, design and run the pricing experiments, and stand up the analytical infrastructure that makes pricing measurable and controllable — shaping pricing strategy and deal-desk automation through the models and experiments you build.

You Will

• Model price elasticity and willingness-to-pay across segments, geographies, and payment methods, and quantify the trade-off between margin, conversion, and merchant retention
• Design, run, and read out pricing experiments (A/B, difference-in-differences, and bandit-based dynamic tests) and translate results into recommendations that shape strategy
• Decompose merchant economics across interchange, scheme, and risk-cost layers to identify where pricing can flex and where it can't
• Build the pricing intelligence that powers Square's agentic deal tooling (DealBot) — rate recommendations, ROI and pre-approval logic, guardrail configurations, and mispricing detection — so quotes are fast, accurate, and within guardrails at scale
• Evaluate and monitor the AI systems you ship — pre-deployment testing for accuracy, boundary and edge cases, and bias in rate recommendations, and in-production monitoring for accuracy, drift, and mispricing — so agentic pricing tools stay reliable as the business changes
• Own end-to-end execution across the stack — analysis, pipeline, ETL, experimentation, and visualization
• Approach problems from first principles, using a variety of statistical and modeling techniques to understand customer behavior and price response
• Build and maintain the pricing analytics the team relies on — price realization, margin leakage, discount-waterfall, and win/loss analyses — as self-serve dashboards and curated datasets
• Measure the impact of AI-driven pricing automation with causal methods (interrupted time series, difference-in-differences) on deal velocity, quote acceptance, and margin
• Write code to process, cleanse, and combine data sources into curated ETL datasets easily used by the broader team
• Partner closely with cross-functional stakeholders across Finance, Risk, Product, and go-to-market teams, translating complex technical and AI concepts clearly for non-technical audiences

You Have

• A bachelor degree in statistics, data science, economics, or similar STEM field with 7+ years of experience in a relevant role OR a graduate degree in statistics, data science, economics, or similar STEM field with 5+ years of experience in a relevant role
• Fluency in causal inference and experimentation, with hands-on experience modeling price elasticity or willingness-to-pay
• Prior exposure to a pricing-adjacent domain a strong plus — risk-based pricing (payments, lending, insurance), pricing science, or deal pricing analytics
• Advanced proficiency with SQL and data visualization tools (e.g. Tableau, Looker, etc)
• Experience with scripting and data analysis programming languages, such as Python or R, including using them to evaluate AI system behavior
• Gone deep with cohort and funnel analyses, with a solid understanding of statistical concepts such as selection bias, probability distributions, and conditional probabilities
• Comfort leveraging AI tools to accelerate modeling and analysis, and a working understanding of generative AI architectures — LLMs, RAG systems, and agentic AI; experience building, testing, or evaluating LLM-powered systems in production a strong plus

Technologies We Use and Teach

• SQL, Snowflake, etc.
• Python (Pandas, Numpy)

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Territory Sales Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory. 

This is a field sales opportunity based out of a personal home office. You must live local to your territory or be willing to relocate to the area.

About this roll*: (Responsibilities)

• Generate list of prospective restaurants and manage the entire sales cycle from initial call to close
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

Do you have the right ingredients*? (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry
• Since this is a field position, you must have reliable transportation (will reimburse for mileage)
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software

Special Sauce* (Nice to Haves)

• Experience with Salesforce CRM
• Sandler Sales Training

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Operations Platform team’s mission is to design, develop, and maintain the critical infrastructure, tooling & automation needed by Customer Trust & Safety (CTS) Operations to safely protect our customers. We build scalable case management & investigation solutions that allow our operations teams to detect and mitigate fraudulent activities in real-time. We build multi-modal user experiences so that customers caught up in fraud controls have as little friction as possible getting back to normal. We also make sure that tooling and systems hold up as Robinhood launches new products and expands into international markets. Our team collaborates closely with engineering, data science, legal, compliance, and product partners to ensure high safety standards across all Robinhood products.

As Staff Product Manager, you will own product strategy across four connected areas: the Ops case-management and investigation platform, the ML/AI alert resolution models, tooling/Ops readiness for new products/geos, and the experience of customers navigating fraud controls. You will define the roadmap and system architecture that ties these together, partnering closely with engineering, data science, and Ops leadership to ship scalable, foundational solutions. This is a high-visibility role where your contributions will directly move Opex, launch readiness, and company-wide trust metrics.

This role is based in our Menlo Park, CA, New York, NY, with in-person attendance expected at least 3 days per week. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Set the long-term vision, strategy, and priorities for the platform team supporting Robinhood's Fraud and Account Operations.
• Own the multi-year product roadmap for the case-management and investigation tooling, to prevent complex fraud vectors and protect customer assets.
• Drive AI-based automation of fraud alert resolution and account lifecycle claims, owning the leadership metrics tracked against these goals.
• Reduce friction and ticket volume for customers affected by fraud controls, partnering on messaging, self-serve flows, and policy clarity.
• Architect and implement foundational services, policies, and system controls to ensure Robinhood remains a secure, trusted platform for financial activity.
• Partner with compliance, operations, privacy, engineering, data science, and legal teams to ship high-impact platform tools and mitigate systemic fraud.

What you bring

• Bachelor’s or Master's Degree, or equivalent practical experience.
• 8+ years of product management experience, specifically building and shipping internal tools, fraud/risk operations platforms at scale.
• Direct experience shipping AI/ML-based automation and expertise in leveraging product analytics to guide critical product decisions.
• Proven ability to synthesize complex, ambiguous problems into clear, executable strategies that align with overarching business goals.
• Strong technical depth with case management systems, workflow automation platforms or risk decisioning engines.
• High self-motivation with a track record of driving complex initiatives from conception to completion.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

As a Legal Systems Engineer, you will lead the design and evolution of the systems that power Legal, combining software engineering, system architecture, and legal domain expertise. This role is responsible for shaping how Legal leverages automation, data, and AI to operate more effectively at scale. You will work across a complex technology landscape — including ELM, eDiscovery, CLM, and AI platforms — to define and implement solutions that connect systems, improve workflows, and enable more intelligent ways of working. A core focus of this role is to design, build, and deploy AI-driven solutions, while also enabling all of the Legal to develop, adopt, and scale their own AI-powered workflows. This position requires a high degree of ownership, technical expertise, and adaptability. The ideal candidate must proactively identify strategic opportunities, and develop solutions that align immediate needs with the long-term architectural vision.

You Will

• Define and evolve the architecture of legal systems, ensuring they are scalable, cohesive, and adaptable over time
• Identify and drive high-impact opportunities to improve legal workflows through automation, integration, and AI
• Apply a strategic and creative approach to solving complex legal and operational challenges
• Lead the design and implementation of solutions leveraging AI (Claude, Harvey, internal LLM platforms)
• Translate legal team experimentation into scalable, reliable, and production-ready solutions, establishing patterns, best practices, and guardrails that allow Legal to safely and effectively leverage AI.
• Build and oversee integrations across DocuSign CLM, Brightflag, Tonkean, and AODocs and other Legal tools
• Develop APIs, automations, and data pipelines to connect systems and reduce manual effort
• Leverage Databricks/Snowflake and internal data platforms for analytics and AI workflows
• Provide technical leadership for eDiscovery and Information Governance workflows
• Operate as a hands-on technical lead, building and guiding long-term evolution
• Influence how Legal approaches technology with balance of innovation and risk
• Adapt to evolving priorities while maintaining long-term system design

You Have

• 7–10+ years in software engineering, systems engineering, or architecture roles
• Strong programming skills (Python, JavaScript, or similar)
• Experience integrating SaaS platforms and APIs
• Hands-on AI tools experience (Claude, Codex, Copilot, etc.)
• Ability to operate autonomously in ambiguous environments
• Deep ELM/eBilling experience (Brightflag preferred)
• Strong eDiscovery experience (EDRM lifecycle)
• Understanding of legal workflows (contracts, billing, discovery)
• Experience with data platforms (e.g., Databricks, Snowflake)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

As a Legal Systems Engineer, you will lead the design and evolution of the systems that power Legal, combining software engineering, system architecture, and legal domain expertise. This role is responsible for shaping how Legal leverages automation, data, and AI to operate more effectively at scale. You will work across a complex technology landscape — including ELM, eDiscovery, CLM, and AI platforms — to define and implement solutions that connect systems, improve workflows, and enable more intelligent ways of working. A core focus of this role is to design, build, and deploy AI-driven solutions, while also enabling all of the Legal to develop, adopt, and scale their own AI-powered workflows. This position requires a high degree of ownership, technical expertise, and adaptability. The ideal candidate must proactively identify strategic opportunities, and develop solutions that align immediate needs with the long-term architectural vision.

You Will

• Define and evolve the architecture of legal systems, ensuring they are scalable, cohesive, and adaptable over time
• Identify and drive high-impact opportunities to improve legal workflows through automation, integration, and AI
• Apply a strategic and creative approach to solving complex legal and operational challenges
• Lead the design and implementation of solutions leveraging AI (Claude, Harvey, internal LLM platforms)
• Translate legal team experimentation into scalable, reliable, and production-ready solutions, establishing patterns, best practices, and guardrails that allow Legal to safely and effectively leverage AI.
• Build and oversee integrations across DocuSign CLM, Brightflag, Tonkean, and AODocs and other Legal tools
• Develop APIs, automations, and data pipelines to connect systems and reduce manual effort
• Leverage Databricks/Snowflake and internal data platforms for analytics and AI workflows
• Provide technical leadership for eDiscovery and Information Governance workflows
• Operate as a hands-on technical lead, building and guiding long-term evolution
• Influence how Legal approaches technology with balance of innovation and risk
• Adapt to evolving priorities while maintaining long-term system design

You Have

• 7–10+ years in software engineering, systems engineering, or architecture roles
• Strong programming skills (Python, JavaScript, or similar)
• Experience integrating SaaS platforms and APIs
• Hands-on AI tools experience (Claude, Codex, Copilot, etc.)
• Ability to operate autonomously in ambiguous environments
• Deep ELM/eBilling experience (Brightflag preferred)
• Strong eDiscovery experience (EDRM lifecycle)
• Understanding of legal workflows (contracts, billing, discovery)
• Experience with data platforms (e.g., Databricks, Snowflake)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Senior Software Engineer, Data Layer

As a Senior Software Engineer on the Data Layer team within the Platform group, you'll shape the API (GraphQL) platform that connects every client application to Coinbase's backend services, handling the majority of user traffic across Consumer, Base, and Institutional products. You'll own the critical systems that route and serve API requests at scale, improving reliability, performance, and developer experience for hundreds of engineers building on this foundation layer.

What you'll do:

• Own and deliver projects end to end, from scoping and system design through implementation, rollout, and production validation, driving measurable progress on the team's highest-priority initiatives.
• Design and build high-reliability, low-latency systems serving millions of users, tackling challenges like caching, upstream service optimization, and efficient connection management at scale.
• Build and improve the API framework and tooling that hundreds of engineers depend on, making it fast and easy for teams across the company to build, test, and ship independently.
• Drive operational excellence across T0 services: own SLOs, improve observability, lead incident response, and reduce operational toil so the team can invest in high-leverage work.
• Partner cross-functionally with product engineering teams to design API schemas, support service launches, and ensure the platform evolves to meet their needs.
• Set the technical bar through code and design reviews, mentor engineers across the team, and contribute to architectural direction.

Required Skills and Experience:

• 5+ years of professional engineering experience with demonstrated ownership of complex, production-grade distributed systems.
• Deep proficiency in backend languages (Go, Java, or similar) with hands-on experience designing microservices, API platforms, and high-availability systems.
• Track record of delivering projects end to end, including scoping, architecture, implementation, monitoring, and iteration, in environments where reliability and performance are non-negotiable.
• Experience decomposing complex systems into clean APIs and abstractions adopted by multiple consuming teams, with comfort owning on-call responsibilities and driving incident response across multi-service architectures.
• Demonstrated ability to align technical decisions with cross-functional stakeholders, translating platform capabilities into actionable plans with frontend engineers, product teams, and platform consumers.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

As Chief of Staff to the VP of Brokerage Product & Customer Care, you will be a strategic partner, trusted advisor, and operational leader supporting a critical business unit. Acting as an extension of the VP, you will drive cross-functional initiatives, establish effective operating rhythms, and translate strategic priorities into execution across cross-functional teams.

With a broad view of the business, you will partner with leaders across the organization to improve alignment, strengthen operating mechanisms, and enable the successful delivery of high-impact initiatives. You will also play a key role in shaping the organization's strategy, priorities, and culture while helping the team operate with clarity, focus, and excellence.

This role is based in our Menlo Park, CA office, with in-person attendance expected 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• Serve as a strategic partner to the VP of Brokerage Products & Customer Care, helping translate vision into actionable plans and operating rhythms that enable clarity, alignment, and accountability across the organization.
• Design, optimize, and manage the organization's business rhythm, including leadership meetings, quarterly business reviews (QBRs), and annual planning cycles to ensure accountability and alignment.
• Drive complex, large-scale product initiatives from concept to execution, providing feedback to enhance product design, narrative, and execution
• Partner with HR, Finance, and Recruiting to oversee headcount planning, resource allocation, and talent development initiatives to foster a healthy, inclusive, and high-performing team culture.
• Manage high-priority, ambiguous projects on behalf of the VP, acting as a tactical decision-maker and problem-solver.

What you bring

• 8+ years of experience in strategic operations, product management, management consulting, corporate strategy, or a chief of staff role, preferably within a fast-growing fintech, financial services, or technology environment.
• Exceptional interpersonal and relationship-building skills, with a proven ability to influence, advise, and collaborate effectively with executive leaders and cross-functional partners.
• Strong written and verbal communication skills, with a knack for translating complex technical, product, and operational concepts into clear, compelling narratives.
• Strong product judgment and the ability to turn ambiguous opportunities into a clear strategy, roadmap, and execution plans.
• Demonstrated success managing large-scale operational frameworks, corporate planning processes, or intricate cross-functional projects.
• Comfort navigating ambiguity, managing competing priorities, and executing efficiently in a fast-paced environment.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.