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About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

This role is open to remote candidates located anywhere within the Eastern Time Zone.  Global Payouts empowers Stripe users to move money effortlessly, quickly, and securely to anyone, anywhere. Businesses rely on us to distribute billions of dollars to employees, contractors, sellers, and claimants across our Dashboard, APIs, and platform integrations via Financial Accounts.We are gaining rapid momentum across both self-serve and enterprise segments. Our demand spans high-growth fintechs, leading AI platforms, and some of the world's largest marketplaces.

We are now entering a decisive phase of expansion. Over the next 12–18 months, the capabilities we build robust cross-border infrastructure, advanced enterprise controls, and tailored vertical-specific features will determine whether Global Payouts becomes the definitive default for businesses distributing money at scale. This role sits at the absolute center of that mission.

What you'll do

We are looking for an entrepreneurial Product Manager to spearhead our cross-border expansion and enterprise capabilities. This is a high-impact, broad-scope role where you will set the strategic vision and drive execution across two pillars essential to our hyper-growth:

• Cross-border: You will expand the reach and competitive edge of our cross-border infrastructure by building out rate locking, local bank account coverage, and cross-border card rails. Crucially, you will lead the productization of fee passthrough—translating a bespoke solution originally built for a major AI platform into a broadly available, highly scalable capability.
• Enterprise: You will define and deliver the advanced controls, reporting, and billing features required by sophisticated, high-volume operators. This includes recipient tax reporting, two-step confirmation workflows, enterprise billing models (e.g., IC+, platform fees), and robust security access controls.

Across both domains, you will partner directly with Sales, Partnerships, and Go-to-Market (GTM) teams to convert active enterprise demand into durable product investments, developing industry-specific capabilities for key verticals like remittance and fintech.

Responsibilities

Cross-Border Expansion

• Own the roadmap for global payout infrastructure, prioritizing rate locking, local bank coverage, and cross-border card rails.
• Productize fee passthrough, transforming a custom integration into a scalable, self-serve offering to drive rapid adoption among new users.
• Design industry-specific solutions for high-value verticals (e.g., remittance, fintech) rooted in deep user research and strategic GTM alignment.

Enterprise Capabilities

• Ship enterprise-grade controls and reporting tools, including recipient tax reporting, two-step confirmation workflows, and advanced security access controls.
• Architect enterprise billing primitives—such as Interchange Plus (IC+) and platform fees—to enable flexible, scalable commercial models for large payout operators.

Cross-Functional Leadership

• Partner with Sales and Partnerships to support active enterprise deals and PUA requests, distilling bespoke client requirements into scalable, prioritized product investments.
• Collaborate seamlessly across Financial Accounts, Connect, and the broader money movement platform to ensure new capabilities integrate cleanly and compound in value over time.
• Define and track success metrics, holding yourself accountable to measurable adoption targets across both self-serve and enterprise segments.

Who you are

This role is open to remote candidates located anywhere within the Eastern Time Zone.

Minimum requirements

• 7+ years of product management experience
• Demonstrated ability to own a product area end-to-end—defining strategy, driving execution, and measuring outcomes
• Experience shipping products that serve multiple user segments or operate across significant technical or regulatory complexity
• Proven ability to work with Sales, GTM, or enterprise customers and translate their needs into scalable product investments
• Strong analytical instincts: comfort with data, metrics, and building the measurement framework before you ship
• Strong written communication: crisp specs, clear PRDs, and the ability to build alignment across functions and levels

Preferred qualifications

• Experience in payments, fintech, financial infrastructure, or other regulated industries
• Background working on enterprise or B2B products with complex commercial or compliance requirements
• Experience productizing bespoke or custom solutions into broadly available features

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Issuing team owns the Stripe card issuing product end to end from the APIs and backend services that power spend cards, debit cards, and charge cards, to the dashboard and embedded components that businesses use to manage their card programs. We build the infrastructure and interfaces that let platforms and businesses instantly create, distribute, and control payment cards at scale, and we're responsible for the full cardholder lifecycle across commercial and consumer issuing.

We're at an inflection point. Issuing is expanding into new geographies, new card categories (stablecoin, healthcare, consumer credit), and deeper partnerships with major platforms. This is a high-impact, high-visibility role at the intersection of financial infrastructure, developer-facing APIs, and end-user product experience, and it requires someone who can lead technically across a complex, fast-moving domain.

What you'll do

• Define and drive the technical strategy for Issuing, including multi-year architecture decisions across backend services, APIs, and user-facing surfaces. 
• Own end-to-end technical solutions for critical systems, authorization flows, spending controls, cardholder management, and card program configuration, ensuring they are reliable, scalable, and operationally sound. 
• Identify and lead infrastructure investments that unlock new issuing models, including geographic expansion, new card program types, and platform-level extensibility. 
• Collaborate closely with product managers, design, and cross-functional partners across Issuing, Authorization, Clearing and Settlement, and Balances to drive cross-cutting initiatives from design through launch. 
• Make principled build-vs-reuse decisions and produce clear technical roadmaps that balance near-term delivery with long-term platform health. 
• Advise engineering and product leadership on technical trade-offs and their downstream implications for the business. 
• Drive engineering standards, tooling improvements, and operational rigor across the team. 
• Mentor and grow senior engineers, investing in their technical development and helping build the next generation of technical leaders on the team.

Responsibilities

• Scope, design, build, and maintain APIs, services, and large-scale systems that reliably and efficiently handle billions of money movement requests. 
• Debug and solve critical production issues across services and multiple levels of the stack. Mentor engineers to help them grow. 
• Collaborate with stakeholders across the company to build new features at large-scale, while improving internal engineering standards, tooling, and processes. 
• Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of industry software engineering experience, with demonstrated impact at a staff or equivalent scope (leading initiatives across multiple teams or systems). 
• Proven track record designing and shipping large-scale user-facing products with distributed backend systems that are both highly available and financially correct. 
• Experience leading cross-functional engineering projects end-to-end — from requirements through architecture, delivery, and post-launch iteration. 
• Strong API design instincts and the ability to build simple, developer-friendly interfaces over inherently complex financial and regulatory requirements. 
• Ability to influence technical direction and align multiple teams without direct authority, with excellent written and verbal communication across engineers, product, and leadership. 
• High ownership mindset—comfortable with ambiguity, able to define the problem and the plan, not just execute a predefined spec. 
• Clear, precise communication on complex technical topics for both technical and non-technical audiences.

Preferred qualifications

• Experience building or operating real-time transaction processing systems with strict latency and correctness requirements (authorizations, payments, ledgering, settlement). 
• Familiarity with card network protocols, BIN sponsorship models, or issuing bank integrations (Visa, Mastercard, or equivalent). 
• Experience in regulated financial services—compliance-aware system design, audit trails, financial controls, or KYC or KYB flows. 
• Background in embedded finance, card-as-a-service, or Banking-as-a-Service platforms. Experience with high-volume event-driven architectures and the reliability and consistency tradeoffs they introduce. 
• Track record of mentoring senior engineers and contributing meaningfully to engineering hiring and culture.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team 

The Commercial Sales team is responsible for the acquisition, growth, retention, and expansion of mid-market customers. As an Existing Business Account Executive, you’ll set strategy for your territory, identify opportunities for existing customers to get the most out of Stripe, execute scaled sales strategies to grow revenue and drive end-to-end campaigns to nurture relationships and increase adoption of Stripe products.

What you’ll do

As a Commercial Existing Business Account Executive, you will play an instrumental role in fueling Stripe’s growth and expanding revenue from Stripe’s existing mid-market customers. In this role, you will also help build out a new team touching more of our install base and GTM motion at Stripe.

Responsibilities

• Generate upsell opportunities to drive revenue growth in your territory 
• Develop and implement sales strategies to grow revenue per user, adopt new products and ensure retention
• Identify and understand users’ pain points to propose Stripe solutions and own the full sales cycle, from business case development to close
• Own contract renewals and lead commercial negotiations to increase and retain existing customer revenue and increase Stripe share of wallet
• Work cross-functionally to solve user pain points and improve Stripe’s product

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Minimum of 5+ years full sales cycle/closing experience with existing business accounts
• Ability to understand technical requirements and craft solutions across multiple technology  products
• Ability to perform quantitative analysis and independently manage pricing negotiations 
• Strong operational acumen and ability to manage and prioritize a book of 100 accounts 
• Ability and motivation to operate in a highly ambiguous and fast-paced environment
• Superior verbal and written communication skills

Preferred requirements

• Prior experience working in the payment industry
• A track record of closing complex deals

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe MALPB operates in a highly complex, fast-moving regulatory environment. The Risk and Compliance team is responsible for ensuring that our expansion is grounded in a bulletproof governance framework that matches the speed of our technology.

Having successfully established our foundational ERM policies, taxonomy, and risk registers, we are entering the integration phase. This team is building the future of "AI-Native" risk management—where governance frameworks are embedded into daily business operations through automated data pipelines, machine learning, and LLM orchestration.

What you’ll do

As the sole dedicated ERM Lead for Stripe MALPB, you will own the enterprise risk program end-to-end. This is a unique hybrid role designed for a technically fluent risk architect.

• Roughly 1/3rd of your time will be dedicated to ERM Integration and Execution: rolling out our mature risk framework to the First Line (1LoD), running the RCSA cycle, managing the control library, and synthesizing risk scorecards for executive and Board-level reporting.
• Roughly 2/3rds of your time will be dedicated to AI and Control Automation Design: acting as a hands-on developer to build and scale LLM tools, automated evidence-collection scripts, and real-time monitoring workflows that eliminate manual compliance overhead.

Responsibilities

ERM Framework Integration & Execution (1/3rd)

• Enterprise Rollout: Drive the cross-functional implementation and adoption of the established ERM framework across all Stripe MALPB business lines and operational functions.
• RCSA Facilitation: Execute the annual and semi-annual Risk and Control Self-Assessment (RCSA) cycles, providing robust independent 2LoD challenge to 1LoD risk ratings and control effectiveness.
• Control Library & Governance: Maintain the Master Control Library, Central Risk Register, and universal Risk Taxonomy, ensuring strict version control, change management, and alignment with emerging threats.
• Appetite & KRI Monitoring: Aggregate, analyze, and validate Key Risk Indicators (KRIs) against Board-approved Risk Appetite thresholds; trigger formal remediation and Management Action Plans (MAPs) upon breach.
• Board & Executive Reporting: Synthesize quantitative risk metrics and qualitative horizon scanning into the quarterly Enterprise Risk Scorecard for presentation to the Management Risk Committee and the Board of Directors.

AI & Control Automation Design (2/3rd)

• Automated Evidence Collection: Design, write, and deploy automated data extraction pipelines (via SQL and APIs) to systematically sample and pull control verification data from core systems.
• LLM Orchestration: Build and implement AI/LLM agents to perform semantic analysis on operational logs, policy documents, and compliance records, automatically flagging anomalies or control deficiencies.
• GRC System Engineering: Partner with technical teams to optimize and configure our GRC infrastructure, implementing automated self-attestation workflows and removing system bottlenecks.
• Continuous Monitoring: Transition the bank away from passive, point-in-time testing toward a real-time, automated dashboard environment that monitors key operational and regulatory controls dynamically.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. We are looking for a rare breed of professional: someone with the executive presence to stand up a banking governance program, combined with the hands-on engineering capabilities to automate it themselves.  

Minimum requirements

• Experience: 8+ years of experience in enterprise risk management, operational risk, or risk advisory within a regulated financial institution, FinTech, or Big 4 tech-risk consultancy.
• Execution Track Record: Proven experience successfully rolling out and integrating risk programs (RCSAs, KRIs, Control Libraries) into active, fast-paced operational business units.
• Technical Proficiency: Hands-on experience writing Python and SQL to query databases, manipulate data, and interface with standard web/REST APIs.
• AI/Automation Familiarity: Experience using modern LLM APIs, prompt engineering, or low-code/no-code automated workflow engines to analyze unstructured text or automate routine data tasks.
• Communication & Presence: Exceptional communication skills with a track record of effectively challenging senior business leaders and translating complex risk data into concise, Board-level narratives.
• Education: A Bachelor's degree in Computer Science, Data Science, Finance, Business, or a related quantitative field.

Preferred qualifications

• Prior experience working in a heavily regulated FinTech environment, digital bank, or complex global payments processor.
• Deep knowledge of GRC software architecture (e.g., ServiceNow, Archer) and how to scale system configurations.
• Familiarity with international banking risk standards and regulatory expectations (e.g., COSO, ISO 31000, OCC Heightened Standards).

Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account issues, such as credits and billing inquiries, to meet customer needs. As a CCA, you will be a part of the Account Operations  campaign, and assist customers with Toast contracts and billing-related inquiries, offering support for modifications, credits, and account adjustments.

A day in the life (Responsibilities)

• As a Senior Customer Care Specialist for our Toast product, you'll be the first point of contact for our restaurant customers providing top-notch support via Chat, Voice, and Casework(Blended) channels.

  You will: 

  • Deliver exceptional customer experiences by solving technical and functional issues proficiently and thoughtfully. 
  • Communicate complex technical information clearly to non-technical users.
  • Manage multiple customer interactions while using internal systems appropriately.
  • Collaborate closely with team members to share knowledge and best practices.
  • Continuously expand your product expertise through training, real-time support, and hands-on experience.
  • Support process improvements and contribute to creating a seamless support experience.

What you'll need to thrive (Requirements)

• 2–4 years of customer support experience, preferably in a tech/SaaS environment.
• Bachelor’s degree in any discipline.
• Top-notch verbal and written communication skills in English.
• Solid troubleshooting ability across hardware/software with great attention to detail.
• Ability to adapt quickly, multitask, and perform under pressure.
• Customer-first mindset with empathy and a collaborative attitude.
• Fast typing skills and comfort using multiple tools and systems.
• Willing to work in 24*7 rotational shifts and rotational week offs.
• Flexible: Comfortable with night shifts & rotating shifts and business changes.
• Dexterity: Willing to support across multiple channels chat, voice, and tickets.
• Adaptable: Open to learning new systems and evolving technologies.
• Collaborative: Ready to work across teams and adjust to process shifts.
• Committed: Focused on delivering consistent results that meet SLAs and KPIs.
• Shifts: Rotational (including weekends and holidays) within a 24x7 support structure.
• Initial 6 months: Work from Office (Bangalore).

Nice to Have

• Experience with chat, voice and ticketing systems.
• Background supporting technical tools, POS systems, or working in/with restaurants.

This role follows a rotational shift schedule (including evenings, weekends, and holidays). Training and onboarding will be onsite. At Toast, we work in a hybrid model with a minimum of 2 days in office. For the first 12 months after go-live, we’ll ask you to be onsite at least 3 days a week to ensure strong collaboration and support.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

SoFi Bank N.A. seeks Recovery Operations Senior Analyst in San Francisco, CA:

Job Duties: Lead the ideation, process build-out, and execution of a robust control infrastructure for; Recovery operations, across the different operational streams. Partner with CCoE's Operations Risk Control team in drafting the framework for new controls and updating existing policies and procedures to align with the framework. Identify process and procedure issues, and areas of opportunity for introducing strong control risk management as it relates to Recovery Operations. Support the build out and deployment of a full set of operational control checks for the Internal Recovery Unit (IRU); Ensure adequate controls are present in all aspects of the IRU's operation; including monthly account assignment into the IRU, bi-weekly DSC scrub, settlement offering and arrangement, compliance with settlement break parameters, program completion and performance reporting. Develop and maintain robust monitoring and reporting capabilities to track the different streams of Recovery Operations across SoFi's lending businesses. Lead an internal monthly review of portfolio trends, control reporting, and engineering progress updates. Perform operational oversight of our Recovery vendors, requiring vendor staffing and process optimization discussions, regular performance reviews, operational due diligence, and annual on-site audits to ensure adequate controls and alignment with contractual agreements. Part-time telecommuting is an option. Hybrid work from SoFi offices in San Francisco, CA.

Requirements: Master’s degree in Information Technology, Analytics, Operations Research or related quantitative field and (2) two years of experience in the job offered or related occupation.

Special Skill Requirements: 1.) Data Analysis; 2.) Business Data Management; 3.) Data Mining; 4.) Business Forecasting; 5.) Database & Querying Languages; 6.) Business Intelligence & Visualization (Tableau and Power BI); 7.) programming and scripting for data-related tasks; 8.) Process Automation (VBA, Alteryx); 9.) Executive Presentation/Communication; and 10.) Cross-Functional Collaboration. Any suitable combination of education, training and/or experience is acceptable. Part-time telecommuting is an option. Hybrid work from SoFi offices in San Francisco, CA.

Salary: $160,000.00 - $176,000.00 per year. 

Submit resume with references using the apply button on this posting or by email to: Req.# 1014.107.2 at: ATTN: HR, jobadverts@sofi.org.

#LI-DNI

Social Finance, LLC seeks Software Engineer, Account Linking in San Francisco, CA:

Job Duties: Own and ideate on technical solutions for product requirements and user stories with minimal supervision. Participating heavily in code and design reviews. Delivering resilient and scalable code. Communicate engineering concepts and efforts with outside stakeholders in product marketing, operations, business, legal, and compliance. Work in a fast-moving, highly collaborative environment across multiple offices. Use different object-oriented programming languages to build performant and scalable applications in a cloud-based microservice architecture. Participate in shaping the technical architecture of the product. Generate ideas for new initiatives and technologies. Part-time telecommuting is an option. Hybrid work from Social Finance offices in San Francisco, CA.

Requirements: Master’s degree in Computer Science, Engineering (any field) or related quantitative discipline and (2) two years of experience in the job offered or in a related occupation.

Special Skill Requirements: (1.) Modern object oriented programming language (2 yrs); (2.) REST APIs; (3.) Relational Databases; (4.) SQL and NoSQL Database; (5.) Microservices; (6.) Java or Kotlin (1 yr); (7.) Spring Boot; (8) Docker; (9) Kafka and (10.) React. Any suitable combination of education, training and/or experience is acceptable. Part-time telecommuting is an option. Hybrid work from Social Finance offices in San Francisco, CA.

Salary: $165,600.00 - $182,160.00 per year.

Submit resume with references using the apply button on this posting or by email to: Req.# 1014.50.2 at: ATTN: HR, jobadverts@sofi.org.

#LI-DNI

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Link Partnerships team sources, develops, and manages relationships with the payments ecosystem partners that power Link, Stripe's consumer wallet. Our team drives the growth and utility of Link by building partnerships with card networks, card issuers, local payment methods, crypto providers, and emerging commerce platforms. We execute on high-impact, cross-functional initiatives that expand Link's acceptance, improve performance, and enable new payment experiences—including agentic commerce. These partnerships have a significant impact on Stripe and the products used by millions of our users.

What you’ll do

We're looking for a Partner Development Manager who builds and manages Link's payments partnerships with card networks, card issuers, local payment method providers, and crypto and stablecoin providers. You'll own the strategy and execution of partnerships that expand Link's payment capabilities, improve transaction performance, and position Link as the default payments layer for agentic commerce. You'll negotiate commercial agreements, drive technical integrations, and shape Link's payments roadmap in collaboration with these partners. As part of these efforts, you'll collaborate closely with cross-functional stakeholders, including Product, Engineering, Legal, Finance, Risk, and others. You'll also lead relationship management and partner closely with external partners' executive leadership.

Responsibilities

• Define and execute Link's payments partnership strategy across card networks, card issuers, local payment methods, and crypto and stablecoins
• Negotiate and manage commercial agreements with payment partners that expand Link's acceptance footprint, improve authorization rates, and unlock new payment capabilities
• Develop a deep understanding of the card network and issuer landscape—including scheme rules, tokenization frameworks, authentication protocols, and competitive dynamics—to inform partnership strategy
• Drive partnerships that enable Link to serve as the payments layer for agentic commerce, working with networks and issuers to establish rules, liability frameworks, and technical standards for agent-initiated transactions
• Gather inputs from and coordinate with internal cross-functional stakeholders (including product, risk, compliance, engineering, and security) to drive creation and execution of partner strategy including our global LPM roadmap
• Work closely with Product and Engineering to define requirements and shape Link's payments product roadmap based on partner capabilities and market opportunities
• Identify partner stakeholders who will champion Stripe, educate them about Link's value proposition, and build alignment between Stripe and our partners' executive teams
• Identify and effectively analyze new partnership opportunities, ultimately making recommendations to relevant decision makers and cross-functional stakeholders
• Exhibit an operationally focused mindset, with an ability to lead teams through complex relationship management activities by setting a clear vision and running tight processes

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

You're a skilled dealmaker and a strategist by nature. You understand how to work closely with Product and Engineering teams and can formulate partner strategies that drive tangible and measurable results. You're energized by the intersection of payments infrastructure and emerging commerce models, and you see the opportunity to define how payments work in an agentic world.

Minimum requirements

• 10+ years of experience in partnerships, business development, corporate development, or related field
• 5+ years of experience in or working closely with card networks, card issuers, digital wallets, or payments infrastructure providers
• 3+ years of experience negotiating commercial deals with partners, including scaling such deals across multiple partners
• Strong communication skills, in both verbal and written form, and ability to influence stakeholders across a wide variety of functions, including at executive levels
• Technical acumen, especially an ability to understand product strategy and use this understanding to define requirements for scaling products through partnerships
• Experience developing partnership strategies and identifying, sourcing, and analyzing new partnership opportunities in greenfield segments
• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility

Preferred qualifications

• Familiarity with card scheme rules, tokenization (network tokens, device tokens), authentication frameworks (3DS, SCA), and issuer-side authorization optimization
• Experience with emerging payment models such as agentic commerce, embedded payments, or programmable payment flows
• Experience building a new partnership category or vertical from zero—defining the strategy, establishing first partnerships, and scaling the program

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Platforms Knowledge Management team's mission is to ensure Robinhood associates and customers have clear, current, and compliant guidance at their fingertips. We own the knowledge ecosystem — taxonomy, governance, editorial standards, and content lifecycle — and partner closely with CX Strategy, Product, Operations, Compliance, Legal, and Quality to publish SOPs and reusable messaging that are easy to find and use.

As a Knowledge & Operational Readiness Lead, you will own the full content and readiness lifecycle across multiple, more complex assigned functions — driving knowledge strategy, leading readiness programs, and making meaningful program-level decisions with limited outside support. You lead cross-functional collaboration across all of your functions simultaneously, influence Product, Engineering, Compliance, and CX partners at all levels, and develop colleagues within the team. This is a role for someone who is equally fluent in SOPs and go/no-go frameworks, and uses AI to rethink what's possible.

This role is based in our Denver, CO and Westlake, TX offices, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• Own end-to-end content strategy and knowledge governance for assigned function(s): creation, maintenance, and continuous improvement of Help Center articles, SOPs, runbooks, playbooks, escalation paths, policy documentation, and support workflows
• Lead readiness planning for product launches, policy updates, process changes, and operational initiatives — including go/no-go recommendations, risk registers, mitigation plans, and post-launch retrospectives
• Lead cross-functional collaboration across all assigned functions simultaneously — influencing Product, Engineering, Operations, Customer Support, Compliance, Risk, and Training partners at all levels to drive alignment on readiness and content strategy
• Establish content standards, information architecture, and governance frameworks that scale across functions and raise the bar for the team
• Partner with Customer Support leadership to prepare frontline teams for launches; identify contact drivers and support risks before go-live and develop plans to minimize customer friction
• Analyze metrics across assigned function(s) to identify patterns, inefficiencies, and improvement opportunities; drive post-launch reviews and lead improvement initiatives
• Communicate readiness status, performance insights, and risks to stakeholders at all levels, from operational detail to executive-ready narratives
• Guide, coach, and share functional expertise with colleagues within the team; influence parties inside and outside the department on knowledge management processes and practices
• Use AI to tackle complex, domain-specific knowledge problems — not just speed up routine work. The bar: streamlined workflows, resolved bottlenecks, and consistently higher-quality outcomes delivered faster.

What you bring

• Experienced individual contributor with advanced knowledge of knowledge management and content strategy, and practical experience across multiple related job areas — typically 4-5+ years of relevant experience
• Proven track record of independently owning multiple, more complex functions end-to-end and making meaningful program-level decisions with limited outside support
• Deep knowledge management and content strategy background: governance, information architecture, content lifecycle, and knowledge base operations
• Leads cross-functional collaboration and influences Product, Engineering, Compliance, and CX partners across all levels across multiple, more complex assigned functions
• Executive-level communication: able to move between granular operational detail and leadership-ready narratives depending on the audience
• Strong project management skills; comfortable holding multiple complex workstreams simultaneously without losing quality
• Uses AI to tackle hard, domain-specific problems — not just to speed up work but to rethink what's possible
• Active FINRA licenses where functionally necessary; deep subject matter expertise in assigned function(s)

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Custody Services team is responsible for managing our crypto infrastructure, digital asset custody providers, and the various integrations we maintain with third-parties — from wallet management to crypto infrastructure management! The team is also responsible for processing crypto transactions, as well as products like staking, lending, and travel rule compliance. We currently safeguard billions in assets under custody for millions of customers.

As a Senior Backend Engineer on this team, you'll work on the infrastructure behind crypto processing, wallet and key management workflows, and our integrations with third-party custodians. Most of what you'll build sits at the boundary between infrastructure and security.

This role is based in our London, UK office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Requires participation in an on-call rotation to support business needs.

What you’ll do

• Build and run the AWS infrastructure behind custody, key management, and blockchain node operations.

• Automate infrastructure and configuration management (Ansible, Terraform, or similar) so the team spends less time on manual operations.

• Run our blockchain nodes across the networks we support, and keep them healthy and available.

• Write and maintain services in Python for infrastructure management and wallet operations.

• Own the integrations with third-party custodians.

• Build out Kubernetes and Docker deployments as we containerize more of the custody stack.

• Set up monitoring and alerting (Prometheus, Grafana, or equivalent) so we know about problems before customers do.

• Apply security controls and standards throughout — access control, key management, incident response.

• Provide on-call support, responding to and resolving production issues to keep custody systems reliable and available.

What you bring

• Senior-level experience running cloud infrastructure (AWS) in production.

• Experience managing blockchain nodes in production.

• Hands-on experience with Ansible, Terraform, or similar configuration management and Infrastructure as Code tooling.

• Experience running containerized workloads on Kubernetes and Docker.

• Solid Python and/or Go skills, with real production experience.

• A strong security focus — you've worked on systems where key management and access control are critical.

• Experience with Prometheus, Grafana, or an equivalent monitoring stack.

Bonus points

• Experience integrating with third-party custodians like BitGo or Fireblocks — this is a key differentiator for this role.

What we offer

• Challenging, high-impact work to grow your career

• Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership

• Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs

• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not

• Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.

• Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!

• Exceptional office experience with catered meals, events, and comfortable workspaces.

• Monthly commuter stipend to help offset in-office commuting costs

Your Mission:

As a Business IT Intern, you will get the unique opportunity to gain hands-on experience in supporting the Business IT team to deal with the most important internal IT tasks. You will be providing first-level support for our top-notch workspaces and advanced cloud-based applications, play an important part in on-boarding and off-boarding processes throughout Bitpanda and take care of safe and timely hardware delivery to the end-users. This internship is an ideal opportunity for everyone who wants to kick-off their career in Business IT and is eager to learn one of the most advanced technology stacks in Europe!

What you’ll do:

• Take part in managing key apps and workspaces used across the entire Bitpanda.
• Use your knowledge, skills and insights to help deliver small IT projects and contribute to maintaining the highest IT security standards.
• Take ownership of onboarding and offboarding end-user cycles and assist with overall end-user support.
• Assist the Business IT team with management of the latest hardware and help to streamline processes across the entire hardware lifecycle.

Who you are:

• You are deeply interested in IT and eager to learn more about our cutting-edge technology stack, such as Confluence, Jira, Jumpcloud, Slack, Google Workplace etc.
• You are excited to deepen your understanding of hardware lifecycle and extend your knowledge of the best practices in IT security.
• You are pursuing a degree in a field related to IT or have a history of personal projects/professional experience related to IT.
• You are a reliable and disciplined person who is not afraid to take the initiative into their own hands and has a proactive approach to problem solving.

Your Mission:

As a Business IT Intern, you will get the unique opportunity to gain hands-on experience in supporting the Business IT team to deal with the most important internal IT tasks. You will be providing first-level support for our top-notch workspaces and advanced cloud-based applications, play an important part in on-boarding and off-boarding processes throughout Bitpanda and take care of safe and timely hardware delivery to the end-users. This internship is an ideal opportunity for everyone who wants to kick-off their career in Business IT and is eager to learn one of the most advanced technology stacks in Europe!

What you’ll do:

• Take part in managing key apps and workspaces used across the entire Bitpanda.
• Use your knowledge, skills and insights to help deliver small IT projects and contribute to maintaining the highest IT security standards.
• Take ownership of onboarding and offboarding end-user cycles and assist with overall end-user support.
• Assist the Business IT team with management of the latest hardware and help to streamline processes across the entire hardware lifecycle.

Who you are:

• You are deeply interested in IT and eager to learn more about our cutting-edge technology stack, such as Confluence, Jira, Jumpcloud, Slack, Google Workplace etc.
• You are excited to deepen your understanding of hardware lifecycle and extend your knowledge of the best practices in IT security.
• You are pursuing a degree in a field related to IT or have a history of personal projects/professional experience related to IT.
• You are a reliable and disciplined person who is not afraid to take the initiative into their own hands and has a proactive approach to problem solving.