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Senior Sales Account ExecutiveNew
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
At Square, we’re re-imagining how small and midsize businesses grow. As a Senior Sales Account Executive on our Outbound Team, you’ll bring Square’s ecosystem to new sellers across diverse industries by building, shaping, and closing your own pipeline. You’ll run sophisticated, multi-product deals from the first touch to final close — blending hunter instincts, consultative depth, and strategic execution.
If you’re an experienced closer who thrives in outbound environments, loves solving meaningful business challenges, and consistently delivers against ambitious targets — this is your role.
You Will
- Own the full outbound sales cycle — from prospecting to negotiation to close — with SMB and mid-market merchants.
- Build and manage a high-quality pipeline through cold outreach, social selling, targeted campaigns, and creative outbound strategies.
- Develop multi-product solutions across Square’s ecosystem and tailor them to each merchant’s unique needs.
- Partner with Business Development on lead flow while independently driving net-new logo acquisition.
- Conduct high-impact discovery, demos, and negotiations with decisiveness across multi-stakeholder deals.
- Act as a consultant and trusted advisor — seamlessly flexing across BDR, AE, and AM responsibilities when needed.
- Collaborate cross-functionally with Product, Marketing, Implementation, and Operations to deliver cohesive solutions.
- Maintain disciplined pipeline management and forecasting accuracy in Salesforce.
- Consistently hit and exceed revenue goals — monthly and quarterly.
You Have
- 3+ years of full-cycle B2B sales experience with consistent quota achievement.
- Proven success in outbound prospecting and net-new business creation (SaaS or fintech preferred).
- Experience closing complex, multi-threaded deals with longer sales cycles.
- Ability to build pipeline from scratch using targeted, strategic outreach.
- Exceptional communication, presentation, and negotiation skills across phone, video, and written channels.
- Strong consultative selling skills — diagnose business challenges and map tailored solutions.
- A hunter’s mindset — resilient, creative, and driven to win.
- Ability to work independently while contributing to a team-first environment.
- Advanced proficiency with Salesforce and modern sales tools.
- BA/BS degree or equivalent experience.
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Territory Account Executive- East OttawaNew
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. You will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and sales expertise to help us build Toast across Canada.
Must live local to East Ottawa or willing to relocate. This is a field sales opportunity with 80% of your time spent in the field and 20% working from home.
A day in the life (Responsibilities)
- Generate a list of prospective restaurants and manage the entire sales cycle from initial call to close (experience with self-sourcing clients is a huge plus).
- Conduct demos and develop a solution that best meets the prospect’s needs.
- Partner with teams across the business to ensure that expectations set during the sales process are met in delivery.
- Leverage Salesforce (our CRM) to manage all sales activities.
- Understand the competitive landscape and determine how to best position Toast in the market.
What you'll need to thrive (Requirements)
- 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a related field and industry.
- Since this is a field position, you must have reliable transportation (will reimburse for mileage).
- Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels.
- Proven track record of success in meeting and exceeding goals.
- Ability to work in a fast-paced, entrepreneurial and team environment.
- Self-motivated, creative, and flexible.
- General technical proficiency with software.
- Experience with Salesforce CRM is nice to have.
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible).
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Director, Operations PaymentsNew
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
Welcome to Fireblocks, the industry-leading digital asset infrastructure technology company responsible for 15% of all crypto transactions!
Here’s the bit about us:
Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. At Fireblocks, we enable businesses to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Our next-generation multi-layer technology protects Digital assets from cyber-attacks, internal collusion, and human error. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O.
As of January 2026, we serve over 2400 institutional customers, have secured the transfer of over $10 trillion in digital assets, and are the world's highest-valued digital asset infrastructure company, with over $1 billion raised.
Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as we Secure. Simplify. Scale
Here’s the bit about the opportunity:
Fireblocks is seeking an experienced Operations Director to lead a strategic initiative related to our regulated payments infrastructure. This role will be responsible for building and managing operational systems that support the movement of funds and digital assets between our clients and their customers. The ideal candidate will bring financial operations expertise, regulatory understanding, and strong leadership capabilities to help establish and scale this new business unit.
Key Responsibilities
- Lead the establishment of operational infrastructure for a regulated payments business, including banking relationships, treasury operations, and financial processes
- Develop and implement operational workflows, policies, and procedures that ensure regulatory compliance and operational excellence
- Oversee day-to-day operations, including transaction processing, reconciliation, and reporting
- Manage financial performance, including P&L responsibility and budget oversight
- Work directly with state and federal regulators to ensure ongoing compliance with all applicable money transmission and financial services regulations
- Collaborate with product and engineering teams to translate business requirements into technical solutions
- Establish KPIs and reporting mechanisms to measure and optimize operational performance
- Develop risk management frameworks and controls appropriate for a regulated financial services business
Qualifications
- 5+ years of experience in financial operations in stablecoin payments, money transmission, banking, or fintech
- Proven track record in building and scaling operational teams and systems in regulated financial environments
- Experience with treasury management, cash flow operations, and financial controls
- Understanding of money transmission licensing requirements and compliance frameworks
- Strong leadership skills with the ability to build and develop high-performing teams
- Excellent project management capabilities with experience launching new business lines or entities
- Strong communication skills and ability to represent the company professionally with regulators, partners, and clients
- Basic understanding of blockchain technology and digital assets (deep technical knowledge not required)
- Experience working in fast-paced, ambiguous environments where processes need to be created from the ground up
Preferred Qualifications
- Direct experience with money transmitter licensing and operations
- Background in payment processing, digital wallets, or similar financial services
- Experience at a high-growth fintech company or financial institution
- Knowledge of stablecoins and their use in payment applications
- MBA, CPA, or relevant financial/operational certifications
For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.
It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $178,000 – $245,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits.
While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.
Fireblocks is an equal opportunity employer. We embrace diversity and foster an inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
Please see our candidate privacy policy here.
Web EngineerNew
Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
About the team + role
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
We are looking for a Web Engineer to join our team. As a Web Engineer, you will lead the web development process and build products from inception to deployment. We also work closely with cross-functional teams like design, product management, and internal platforms to deliver high-impact features within multidisciplinary product teams.
This individual will be helping solve challenges on, a web first, high-performance and world-class trading product centered on the web.
This role is based in our Menlo Park, CA, New York, NY or Toronto, ON office(s), with in-person attendance expected at least 3 days per week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
What you’ll do
- Create high-quality, performant products that leverage technologies like React, TypeScript, and CSS-in-JS
- Own and drive features from inception and design to implementation and launch, being the web expert on your team
- Build and improve tools to support Robinhood's operations and platforms, providing leverage across the company
- Collaborate with design and product experts to rapidly iterate and ship financial products
- Build frameworks and abstractions to materially accelerate and empower other developers
What you bring
- 2+ years of full-time professional experience with modern Web standards, technologies, and frameworks
- Skilled at writing and efficiently debugging JavaScript in Node and browser environments
- Obsessed with building a best-in-class developer experience
- Have a track record of successfully leading projects and delivering large scope technical projects at scale
- Constantly setting a high standard for code quality, advocating for best practices in testing, and improving code review processes
What we offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Our team is here to enable an inclusive and welcoming interview experience for all candidates. If you need additional assistance throughout the interview process related to a physical or mental condition, or if there is something our team can do to enable a more accessible experience at any time, please notify our team by completing this Applicant Accommodation Form.
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
Concierge Specialist IVNew
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption.
What you'll do:
- Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services.
- Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes.
- Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs.
- Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase.
- Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team.
Required Skills and Experience:
- 4+ years of experience in customer success, account management, or high-touch client advisory roles within financial services, fintech, or crypto, including familiarity with derivatives products.
- Professional fluency in both English and Cantonese, with the ability to communicate confidently in a business and customer-facing capacity.
- Demonstrated ability to independently manage a portfolio of high-value client relationships, with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end.
- Currently holds or has previously held a CMS 6A license, with willingness to obtain it again if needed; proficient with CRM and support tooling (e.g., Salesforce, Zendesk) and Google Suite.
- Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Job ID: P77136
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Associate Director, Customer Support (Operations Center)New
About the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Support
Gemini’s Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions. Collectively, these teams efficiently handle all inbound phone-based service requests and communications for the Gemini Credit Card and email-based requests for Gemini Exchange.
The Role: Associate Director, Customer Support (Operations Center)
As an Associate Director of the regional team, your role will be a combination of “getting your hands dirty” and management responsibilities within an inbound contact center. You will be expected to lead the workforce management function, collaborate with the Operations team with forecasting and building team rapport.
This role is required to be in person 5 days per week at our Tempe, AZ office.
Responsibilities:
- Lead workforce management activities, including scheduling, forecasting, headcount planning, and timecard management to ensure optimal staffing and service levels.
- Lead local shift managers while partnering with global operations leaders to drive alignment and operational excellence across regions.
- Build and sustain a high-performance, customer-centric culture rooted in accountability, continuous improvement, and operational excellence.
- Coach, develop, and empower leaders and team members through performance management, targeted training, feedback, and recognition to achieve individual and team goals.
- Translate organizational strategy into actionable operational plans, measurable outcomes, and scalable solutions that support business growth.
- Identify operational inefficiencies and leverage data, analytics, and process improvements to optimize performance and drive continuous improvement.
- Ensure operational readiness and business continuity for new products, business initiatives, organizational growth, and incident response.
- Partner cross-functionally with Global Operations, Legal, Facilities, Office Management, and Security to ensure compliance with company policies and maintain a safe, secure, and productive workplace.
- Manage site budgets and operating expenses while identifying opportunities to improve efficiency and optimize costs.
Minumum Qualifications:
- Bachelor’s degree or equivalent practical experience.
- Minimum 12 years of experience in a contact center, contact centers or financial services environment.
- Minimum of 5 years of contact center workforce management experience.
- Proficiency in Google applications (Sheets, Docs, Slides).
- Proven success scaling operations during periods of rapid organizational growth.
- Strong understanding of Workforce Management principles, forecasting, scheduling, and capacity planning.
- Experience using operational metrics and data analytics to drive business decisions.
- Experience leading change management and continuous improvement initiatives.
- Ability to thrive in a dynamic, high-growth environment with evolving priorities.
- Strong communication skills and a dependable team-player attitude.
- Ability to adapt quickly to new information and changing environments.
- Passion for delivering excellent client service with integrity and a proactive approach.
Preferred Qualifications:
- 15+ years of experience in the banking or financial industry.
- 10+ years of client service experience.
- Associate Degree or higher.
- Experience within fintech, financial services, payments, or another regulated industry.
- Competitive starting pay
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
#LI-MW1
Senior Software Engineer, Backend (Consumer - Growth Foundations)New
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Senior Software Engineer, Backend on the Growth Foundations team within the Consumer & Business group, you'll build and scale the core infrastructure that powers growth across Coinbase. This team owns the foundational systems behind powering efforts as: notifications at scale, incentives and referral platforms, user targeting and segmentation, lifecycle communications, and ML ranking that power more than 50% of Coinbase web and app surfaces. You'll design and ship backend systems that enable high-impact growth initiatives for Retail, Institutional, Base, and international teams while maintaining the reliability, scalability, and performance our customers depend on.
What you'll do:
- Own the design and delivery of scalable distributed backend services that handle high QPS, low latency, and high reliability requirements for growth infrastructure
- Architect resilient service-oriented systems using modern cloud technologies, contributing across backend, data, and ML layers of the stack
- Partner with engineers, designers, product managers, and senior leadership to translate product and technical vision into quarterly roadmaps
- Lead investments in developer tooling, shared platform capabilities, and cross-team relationships that increase organizational velocity
- Build high-quality, well-tested production code for systems that are secure, reliable, and maintainable at scale
- Drive rapid experimentation by building and iterating on growth features that deliver measurable impact to user acquisition and retention
Required Skills and Experience:
- 5+ years of professional backend software engineering experience designing, building, scaling, and maintaining production services in distributed environments
- Demonstrated expertise in server-side architecture including performance optimization, security, scalability, and containerized environments (e.g., AWS, Kubernetes, Docker)
- Proven ability to design and run growth experiments or A/B tests, using data to identify and prioritize high-impact opportunities
- Experience integrating with databases, caching layers, and storage solutions (e.g., Postgres, MongoDB, DynamoDB) in high-throughput systems
- Track record of collaborating cross-functionally with product and engineering teams to deliver end-to-end solutions from scoping through production monitoring in a high velocity environment
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
ID # P77683
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Strategic Account Manager, Mid MarketNew
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Join the Square Account Management team and play a critical role in helping some of our highest-value Sellers grow and scale with Square. The Account Management team partners with high-value Australian business owners to maximise the value they get from Square, providing tailored, strategic guidance to help Sellers achieve their goals.
As an Account Manager on our Strategic team, you will take ownership of long-term, high-impact partnerships with a diverse portfolio of dynamic business owners. Reporting to the Strategic Lead, you will operate with a high degree of autonomy and engage in peer support. Building trusted relationships across industries, developing a deep understanding of seller needs, and proactively shaping solutions that drive meaningful outcomes. You will act as a strong advocate for your Sellers within Square, balancing their priorities with broader business objectives.
In this role, you are expected to anticipate challenges and opportunities, applying sound judgment and creativity to solve complex business problems. You will leverage Square’s platform to design thoughtful, scalable solutions across a range of business scenarios, navigating ambiguity with confidence. As a trusted advisor, you will lead day-to-day engagement while also identifying and driving longer-term growth opportunities — expanding partnerships, influencing adoption, and negotiating commercially sound, mutually beneficial outcomes.
You will play a key role in representing the voice of some of Square’s highest-value Sellers, synthesising insights from your portfolio to inform internal teams and influence decision-making. Through strong cross-functional partnership, you will help shape how Square supports and grows its strategic sellers, contributing beyond individual accounts to broader team and business impact.
The ideal candidate brings experience across mid-market account management, business development, consulting, partnerships, sales, or sales engineering, and is comfortable engaging senior stakeholders including business owners, IT, finance, and operations leaders. They have demonstrated success managing complex, multi-stakeholder initiatives on behalf of customers and are confident operating independently in fast-moving environments. Internally, they collaborate effectively with product, engineering, finance, implementation, marketing, legal, and sales teams to drive successful outcomes for customers and Square.
You Will:
- Build partnerships and establish lasting, fruitful relationships with existing sellers to retain and grow our presence with mid- large market organisations
- Take full ownership of your managed book and oversee business prioritisation, contracting, technology strategy and ongoing account management
- Anticipate and solve complex seller challenges, leveraging deep product, payments, and industry knowledge to design innovative solutions in ambiguous environments
- Support and elevate peers, sharing best practices, contributing to team learning, and positively influencing the broader Strategic AM function.
- Demonstrated ability to contribute to the refinement and evolution of Strategic Account Management practices, applying subject matter expertise in account segmentation, prioritisation, and portfolio strategy
- Experience designing and operationalising repeatable approaches to account planning, seller engagement, and opportunity management that improve consistency and impact across a team
- Proven capability to engage and align cross-functional partners (e.g. Product, Sales, Implementation, Finance, Marketing) to support a more systematic and scalable approach to managing strategic sellers
- Strong judgment in identifying patterns and insights across a book of business and translating them into practical frameworks or guidance that others can follow
- Partner with sales colleagues to establish and grow newly on-boarded, high-value sellers
- Be the "voice of the seller" curating analysis of product performance from your managed book, and provide relevant feedback to inform for product roadmap decision-making
You have:
- 5+ years experience in account management, business development, partnerships, sales or sales engineering focused on technical products
- Industry experience in Hospitality and/or Food & Beverage strongly preferred
- Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance
- In-depth experience collaborating internally with partners on complex deals or partnerships
- Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties
- Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance
- Strong experience leading multi-stakeholder, cross-functional initiatives across product, engineering, finance, legal, and go-to-market teams
- Demonstrated ability to quantify impact, build compelling business cases, and influence prioritisation decisions internally
- Confidence engaging and influencing senior decision-makers, both internally and externally
- Formal sales or negotiation methodology training, with the judgment to adapt approaches based on context
- Experience supporting or shaping go-to-market efforts for new or evolving products
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.
Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Strategic Account Manager, Mid MarketNew
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Join the Square Account Management team and play a critical role in helping some of our highest-value Sellers grow and scale with Square. The Account Management team partners with high-value Australian business owners to maximise the value they get from Square, providing tailored, strategic guidance to help Sellers achieve their goals.
As an Account Manager on our Strategic team, you will take ownership of long-term, high-impact partnerships with a diverse portfolio of dynamic business owners. Reporting to the Strategic Lead, you will operate with a high degree of autonomy and engage in peer support. Building trusted relationships across industries, developing a deep understanding of seller needs, and proactively shaping solutions that drive meaningful outcomes. You will act as a strong advocate for your Sellers within Square, balancing their priorities with broader business objectives.
In this role, you are expected to anticipate challenges and opportunities, applying sound judgment and creativity to solve complex business problems. You will leverage Square’s platform to design thoughtful, scalable solutions across a range of business scenarios, navigating ambiguity with confidence. As a trusted advisor, you will lead day-to-day engagement while also identifying and driving longer-term growth opportunities — expanding partnerships, influencing adoption, and negotiating commercially sound, mutually beneficial outcomes.
You will play a key role in representing the voice of some of Square’s highest-value Sellers, synthesising insights from your portfolio to inform internal teams and influence decision-making. Through strong cross-functional partnership, you will help shape how Square supports and grows its strategic sellers, contributing beyond individual accounts to broader team and business impact.
The ideal candidate brings experience across mid-market account management, business development, consulting, partnerships, sales, or sales engineering, and is comfortable engaging senior stakeholders including business owners, IT, finance, and operations leaders. They have demonstrated success managing complex, multi-stakeholder initiatives on behalf of customers and are confident operating independently in fast-moving environments. Internally, they collaborate effectively with product, engineering, finance, implementation, marketing, legal, and sales teams to drive successful outcomes for customers and Square.
You Will:
- Build partnerships and establish lasting, fruitful relationships with existing sellers to retain and grow our presence with mid- large market organisations
- Take full ownership of your managed book and oversee business prioritisation, contracting, technology strategy and ongoing account management
- Anticipate and solve complex seller challenges, leveraging deep product, payments, and industry knowledge to design innovative solutions in ambiguous environments
- Support and elevate peers, sharing best practices, contributing to team learning, and positively influencing the broader Strategic AM function.
- Demonstrated ability to contribute to the refinement and evolution of Strategic Account Management practices, applying subject matter expertise in account segmentation, prioritisation, and portfolio strategy
- Experience designing and operationalising repeatable approaches to account planning, seller engagement, and opportunity management that improve consistency and impact across a team
- Proven capability to engage and align cross-functional partners (e.g. Product, Sales, Implementation, Finance, Marketing) to support a more systematic and scalable approach to managing strategic sellers
- Strong judgment in identifying patterns and insights across a book of business and translating them into practical frameworks or guidance that others can follow
- Partner with sales colleagues to establish and grow newly on-boarded, high-value sellers
- Be the "voice of the seller" curating analysis of product performance from your managed book, and provide relevant feedback to inform for product roadmap decision-making
You have:
- 5+ years experience in account management, business development, partnerships, sales or sales engineering focused on technical products
- Industry experience in Hospitality and/or Food & Beverage strongly preferred
- Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance
- In-depth experience collaborating internally with partners on complex deals or partnerships
- Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties
- Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance
- Strong experience leading multi-stakeholder, cross-functional initiatives across product, engineering, finance, legal, and go-to-market teams
- Demonstrated ability to quantify impact, build compelling business cases, and influence prioritisation decisions internally
- Confidence engaging and influencing senior decision-makers, both internally and externally
- Formal sales or negotiation methodology training, with the judgment to adapt approaches based on context
- Experience supporting or shaping go-to-market efforts for new or evolving products
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.
Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Head of Managed ServicesNew
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
As Head of Managed Services at Ripple Treasury, you own the delivery, performance, and growth of our Hedge Accounting managed services practice, spanning both FX and Interest Rate Risk management. You lead a team of Derivative Accountants who deliver technical excellence to our client portfolio, and you’re accountable for the practice’s operational health end to end: client satisfaction, delivery quality, staffing, and the workflows that let the team execute quarter after quarter.
You are responsible for running the Hedge Accounting practice: forecasting capacity against a growing client portfolio, making staffing calls, tracking delivery KPIs, resolving client escalations, and building the processes that let the team scale. When something technically challenging comes up — a contested de-designation, a novel structuring question, an auditor pushing back — you’re the final point of resolution, setting the direction the practice follows going forward.
This is a role for someone who can manage and lead a service organization day-to-day, and who has the technical depth in hedge accounting to support the team, when they need it.
WHAT YOU’LL DO:
Practice Management & Operations
- Design and manage the day-to-day operating model for how the practice delivers — from trade capture through close, disclosure, and audit response — across both FX and Interest Rate programs.
- Lead Hedge Accounting Managers and Derivative Accountants who bring technical excellence to every client engagement.
- Drive resource planning and capacity forecasting — including client-level staffing and organizational planning.
- Set, track, and hold the team accountable for the KPIs that define what great delivery looks like, and step in personally when you see signs of trouble.
- Identify and introduce technology that makes the team faster and more accurate in service delivery.
- Own hiring, organizational design, and workforce planning as the practice grows under you.
- Define and own the practice’s overarching strategy and methodology for how we advise clients on FX and Interest Rate hedge programs — setting the standards, frameworks, and technical positions the team operates within — and serve as the final escalation point for issues, discrepancies, or contested positions Managers unable to resolve.
- Manage the Client Support and Solutions team, ensuring excellent customer support for users of our hedge accounting products.
Team Leadership & Development
- Set clear performance expectations for Managers and team members, and provide ongoing coaching and feedback that develops both technical depth and delivery discipline.
- Build a team culture grounded in accountability, technical rigor, and continuous improvement.
- Develop each Manager’s technical and people leadership capability, so routine delivery decisions get made confidently without you.
Technical Expertise & Escalation
- Own the practice’s technical position on ASC 815 and IFRS 9 across FX and Interest Rate risk management — the standards and precedents the Managers and team apply day-to-day.
- Act as the escalation point when a Manager or team member surfaces a hedge accounting question that’s genuinely novel, contested, or high-risk — de-designation disputes, structuring problems without precedent, or positions an auditor is challenging.
- Step into audit conversations personally when a position is contested or precedent-setting, standing behind the practice’s most defensible technical calls.
- Stay current on FASB and IASB developments affecting FX and Interest Rate hedge accounting, and make sure the practice is ahead of upcoming changes rather than reacting to them.
Client Service & Cross-Functional Collaboration
- Serve as the final escalation point for client inquiries, audit questions, and accounting positions Managers are unable to resolve, across both FX and Interest Rate risk engagements.
- Build trusted, strategic relationships with client treasury, accounting, and finance leadership.
- Partner with Ripple Treasury’s Product, Implementation, and Customer Success teams to inform platform capabilities and service design based on what you’re seeing across the practice.
- Represent Managed Services in internal planning and reporting on portfolio health, delivery performance, and growth.
- Partner with Sales and Renewal teams to ensure ongoing growth and retention of the customer base.
WHAT YOU'LL BRING:
- CPA required; advanced degree in Accounting or Finance a plus.
- 12+ years of progressive accounting experience, with at least 8–10 years focused on derivative instruments and hedge accounting under ASC 815 and IFRS 9, spanning both FX and Interest Rate risk management.
- 5+ years of experience managing and developing accounting or finance teams, including managing managers, not just individual contributors.
- Proven experience running the operational side of a service practice: staffing/capacity planning, KPI tracking, workflow design, and delivery quality management.
- Deep, current technical fluency in ASC 815 and IFRS 9, able to independently research, interpret, and defend the standards on the most complex and contested positions, whether the exposure is currency or interest rate driven.
- Strong understanding of FX derivative instruments (FX forwards, options, cross-currency swaps) and interest rate derivative instruments (interest rate swaps, caps, floors, collars), and the distinct hedge accounting considerations each presents.
- Demonstrated track record of designing and implementing process improvements — you leave workflows better than you found them.
- Experience with hedge accounting platforms (Ripple Treasury, Chatham Financial, Reval, FIS Quantum, or comparable TMS) strongly preferred.
- Strong communicator: you make complex accounting conclusions accessible to non-technical audiences, and you hold your ground on technical positions when it matters, including with auditors and skeptical clients.
For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Head of Managed ServicesNew
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
As Head of Managed Services at Ripple Treasury, you own the delivery, performance, and growth of our Hedge Accounting managed services practice, spanning both FX and Interest Rate Risk management. You lead a team of Derivative Accountants who deliver technical excellence to our client portfolio, and you’re accountable for the practice’s operational health end to end: client satisfaction, delivery quality, staffing, and the workflows that let the team execute quarter after quarter.
You are responsible for running the Hedge Accounting practice: forecasting capacity against a growing client portfolio, making staffing calls, tracking delivery KPIs, resolving client escalations, and building the processes that let the team scale. When something technically challenging comes up — a contested de-designation, a novel structuring question, an auditor pushing back — you’re the final point of resolution, setting the direction the practice follows going forward.
This is a role for someone who can manage and lead a service organization day-to-day, and who has the technical depth in hedge accounting to support the team, when they need it.
WHAT YOU’LL DO:
Practice Management & Operations
- Design and manage the day-to-day operating model for how the practice delivers — from trade capture through close, disclosure, and audit response — across both FX and Interest Rate programs.
- Lead Hedge Accounting Managers and Derivative Accountants who bring technical excellence to every client engagement.
- Drive resource planning and capacity forecasting — including client-level staffing and organizational planning.
- Set, track, and hold the team accountable for the KPIs that define what great delivery looks like, and step in personally when you see signs of trouble.
- Identify and introduce technology that makes the team faster and more accurate in service delivery.
- Own hiring, organizational design, and workforce planning as the practice grows under you.
- Define and own the practice’s overarching strategy and methodology for how we advise clients on FX and Interest Rate hedge programs — setting the standards, frameworks, and technical positions the team operates within — and serve as the final escalation point for issues, discrepancies, or contested positions Managers unable to resolve.
- Manage the Client Support and Solutions team, ensuring excellent customer support for users of our hedge accounting products.
Team Leadership & Development
- Set clear performance expectations for Managers and team members, and provide ongoing coaching and feedback that develops both technical depth and delivery discipline.
- Build a team culture grounded in accountability, technical rigor, and continuous improvement.
- Develop each Manager’s technical and people leadership capability, so routine delivery decisions get made confidently without you.
Technical Expertise & Escalation
- Own the practice’s technical position on ASC 815 and IFRS 9 across FX and Interest Rate risk management — the standards and precedents the Managers and team apply day-to-day.
- Act as the escalation point when a Manager or team member surfaces a hedge accounting question that’s genuinely novel, contested, or high-risk — de-designation disputes, structuring problems without precedent, or positions an auditor is challenging.
- Step into audit conversations personally when a position is contested or precedent-setting, standing behind the practice’s most defensible technical calls.
- Stay current on FASB and IASB developments affecting FX and Interest Rate hedge accounting, and make sure the practice is ahead of upcoming changes rather than reacting to them.
Client Service & Cross-Functional Collaboration
- Serve as the final escalation point for client inquiries, audit questions, and accounting positions Managers are unable to resolve, across both FX and Interest Rate risk engagements.
- Build trusted, strategic relationships with client treasury, accounting, and finance leadership.
- Partner with Ripple Treasury’s Product, Implementation, and Customer Success teams to inform platform capabilities and service design based on what you’re seeing across the practice.
- Represent Managed Services in internal planning and reporting on portfolio health, delivery performance, and growth.
- Partner with Sales and Renewal teams to ensure ongoing growth and retention of the customer base.
WHAT YOU'LL BRING:
- CPA required; advanced degree in Accounting or Finance a plus.
- 12+ years of progressive accounting experience, with at least 8–10 years focused on derivative instruments and hedge accounting under ASC 815 and IFRS 9, spanning both FX and Interest Rate risk management.
- 5+ years of experience managing and developing accounting or finance teams, including managing managers, not just individual contributors.
- Proven experience running the operational side of a service practice: staffing/capacity planning, KPI tracking, workflow design, and delivery quality management.
- Deep, current technical fluency in ASC 815 and IFRS 9, able to independently research, interpret, and defend the standards on the most complex and contested positions, whether the exposure is currency or interest rate driven.
- Strong understanding of FX derivative instruments (FX forwards, options, cross-currency swaps) and interest rate derivative instruments (interest rate swaps, caps, floors, collars), and the distinct hedge accounting considerations each presents.
- Demonstrated track record of designing and implementing process improvements — you leave workflows better than you found them.
- Experience with hedge accounting platforms (Ripple Treasury, Chatham Financial, Reval, FIS Quantum, or comparable TMS) strongly preferred.
- Strong communicator: you make complex accounting conclusions accessible to non-technical audiences, and you hold your ground on technical positions when it matters, including with auditors and skeptical clients.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Workplace Experience ManagerNew
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company.
The Workplace Experience team comprises hospitality-focused professionals who partner with the business to shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and local workplace programs, including events and onsites.
What you’ll do
We're looking for a strategic leader and experienced manager with a high EQ who's enthusiastic about, and has a driving need to deliver, the best possible workplace experience for Stripes. You'll be a key member of our Experience team and responsible for ensuring that workplace operations, experiences, facilities, and programs run smoothly at our New York office. As a business partner, you have a deep understanding of the needs, experiences, and day-to-day realities of Stripes at your location and build strong relationships not only with site leads but also with cross-functional partners across the organization.
This role requires a high level of expertise and operational oversight—from understanding how the building functions top to bottom to governance of contractor team performance and ensuring financial accountability. A key part of the role is anticipating the needs of the business by understanding both the site and the broader context of company growth. You'll gather and synthesize feedback from multiple sources to ensure the workplace strategy is informed by real insights from the ground. While enterprise workplace strategy is developed centrally, you're expected to bring informed recommendations based on local business needs and operational insight, and to own successful implementation and adoption at your site.
Responsibilities
- Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping and receiving, events support, and employee health and safety.
- Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent.
- Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement.
- Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams.
- Develop a strong rapport with locally assigned Stripes.
- Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations.
- Proactively anticipate business needs by understanding both local context and company priorities.
- Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards.
- Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement.
- Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets, and events of the NYC office.
- Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment.
- Craft relevant communications and documentation regarding Workplace policies and programs for Stripes.
- Ensure consistent execution of global workplace programs, standards, and policies at your site, as developed by our Food, Space Planning, and Programs teams, adapting implementation to local operational requirements while maintaining alignment with enterprise objectives.
- Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 8+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices
- Strong demonstrated ability in facilities management, vendor, and budget management
- Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects
- Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team
- Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making
- Outstanding written and verbal communication skills
Preferred qualifications
- Proficiency in Google Suite, Slack and Jira
- A clear willingness to take a hands-on approach and dive into the details
- Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution.
- Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions
- The ability to thrive in a fast-paced workplace with rapidly changing priorities
- An innovative mindset with the ability to drive exceptional workplace services and operational improvements