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In this role you will lead a team of our world class Technical Account Managers (TAMs), representing and supporting our SMB merchants. As the manager, you will oversee a talented team of TAMs who are responsible for the technical success of our SMB merchants post-sale. You will support and guide your team towards best practice solutions as they advise merchant developers, product teams, and key business partners throughout the entire lifecycle, from initial product integration through expansion and scale. This team is tasked with not only guiding their merchants to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Client Success, Product Management, Operations, and Merchant Care teams.

What you'll do

• Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants.
• Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post launch 
• Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed 
• Forecast the demand for TAMs and recruit as necessary
• Technically, you will evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers
• Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met

What we look for

• At least five years in a b2b customer facing technical role and three years as a people manager.
• A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience.
• A great relationship builder who has the ability to quickly build rapport with engineering customers.
• A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally.
• Bonus: Experience providing solutions to e-commerce or in-store retailers.

In this role you will lead a team of our world class Technical Account Managers (TAMs), representing and supporting our SMB merchants. As the manager, you will oversee a talented team of TAMs who are responsible for the technical success of our SMB merchants post-sale. You will support and guide your team towards best practice solutions as they advise merchant developers, product teams, and key business partners throughout the entire lifecycle, from initial product integration through expansion and scale. This team is tasked with not only guiding their merchants to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Client Success, Product Management, Operations, and Merchant Care teams.

What you'll do

• Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants.
• Work closely with our Client Success counterparts to help our network of merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post launch 
• Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed 
• Forecast the demand for TAMs and recruit as necessary
• Technically, you will evaluate new hires on their technical capabilities, handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers
• Be a strong internal advocate for our merchants, working cross functionally to make sure their highest priorities are being met

What we look for

• At least five years in a b2b customer facing technical role and three years as a people manager.
• A strong technical background in web development technologies and REST APIs, with a computer science degree or professional engineering experience.
• A great relationship builder who has the ability to quickly build rapport with engineering customers.
• A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally.
• Bonus: Experience providing solutions to e-commerce or in-store retailers.
• This position requires either equivalent practical experience or a Bachelor’s degree in a related field

Sales at Brex
Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company’s bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team.

What you’ll do
As a Startups Ambassador at Brex, you’ll be the face of our brand in the startup ecosystem by building trusted relationships with top-tier VC's and high-growth founders. You’ll represent Brex in the market by hosting events, driving engagement, and creating meaningful connections that bring value to the startup community.

Your main focus will be to grow Brex’s presence within key venture networks by establishing and deepening partnerships, acquiring new customers, and fostering a strong local community. Success will be measured by your ability to bring in new startups, expand Brex’s market share among top partners, develop new channel relationships, and deliver high-quality experiences that strengthen Brex’s position within the startup space.

Where you'll work
This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Sales: Drive top-of-funnel customer acquisition for newly incorporated to Pre-seed to Series B companies through direct sales, strategic partnerships, relationship building, and high-impact community events.
• Networking: Expand your existing network of top-tier founders and VCs who are eager to support your efforts.
• Community Building : Launch initiatives to bring Founders and VCs together in meaningful and differentiated way.
• Marketing: Be the respected brand and face of Brex for Startups.  You are the flag bearer for Brex and everyone should know you in the market.
• Value Add: Leverage your network, colleagues network and skills to help founders across several fronts:  accessing capital (debt and equity), sourcing talent for key roles and helping connect possible customers.
• Operations: Work closely with cross functional team to be successful internally and externally:  marketing, underwriting, operation, finance, revenue operations.
• Systems:  Utilize and have good data hygiene regarding Salesforce, HEX, Retool, Looker, Scratchpad, Botdog, Rings, Harmonic.
• AI: utilize AI to be more efficient but also help Founders as needed from a content creation perspective:  Gemini, ChatGPT, Claude, Lovable, Granola. etc.

Requirements

• 3+ years of experience in venture capital and/or working at a startup.
• Established network within the startup ecosystem.
• Proven experience working directly with VCs and founders.
• Experience carrying a sales quota preferred. 
• Experience building communities both virtually and in-person. 
• Self-starter with strong leadership skills, intellectual curiosity, collaborative mindset, high EQ, positive and winning attitude.

Compensation
The expected OTE range for this role is USD $135,600 - $169,500. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Banking Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you’ll do

As a Manager, Banking Operations at Brex, you’ll lead a team at the center of how money moves through the platform. You’ll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale. Operations sits at the heart of Brex, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision.

In this role, you’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions, escalations, and complex decisions in real time. You’ll shape people, process, and technology: developing talent, improving onboarding, strengthening controls, and turning frontline insight into better workflows. If you’re excited by leading great people, solving hard operational problems, and building systems that help Brex move faster without compromising quality or compliance, this is a high-impact role with real room to shape how Banking Operations scales.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.

Requirements

• 5+ years of experience in US banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment.
• 2+ years of people management experience, with a track record of coaching employees, raising performance, and building strong, accountable teams.
• Working knowledge of high-risk money movement workflows and payment rails such as wires, ACH, checks, SWIFT, or similar transaction monitoring and exception management environments.
• Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.
• Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.
• Experience partnering cross-functionally with teams such as Compliance, Legal, Product, Engineering, Treasury, Finance, or external banking partners to resolve issues and improve processes.
• Clear written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.
• A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency.

Bonus points

These are a plus, not a requirement. If you meet most of the qualifications above, we’d still encourage you to apply.

• Series 7 and 63
• Series 24
• Accredited ACH Professional (AAP)
• Accredited Payments Professional (APRP)
• Experience supporting multi-rail payment operations such as wires, ACH, checks, SWIFT, stablecoins, money market trading, or settlement workflows.
• Familiarity with AML, sanctions, fraud, or transaction monitoring programs in a regulated financial environment.
• Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decision-making, or automate manual work.
• Experience using AI copilots or LLM-based tools to streamline operational workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response.
• Strong judgment around AI adoption, including when to use human review, how to validate outputs, and how to apply AI responsibly in a control-heavy environment.
• Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations.
• Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls.

Compensation

The expected salary range for this role is USD $119,328 - $149,160.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Banking Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you’ll do

As a Manager, Banking Operations at Brex, you’ll lead a team at the center of how money moves through the platform. You’ll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale. Operations sits at the heart of Brex, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision.

In this role, you’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions, escalations, and complex decisions in real time. You’ll shape people, process, and technology: developing talent, improving onboarding, strengthening controls, and turning frontline insight into better workflows. If you’re excited by leading great people, solving hard operational problems, and building systems that help Brex move faster without compromising quality or compliance, this is a high-impact role with real room to shape how Banking Operations scales.

Where you’ll work

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.

Requirements

• 5+ years of experience in US banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment.
• 2+ years of people management experience, with a track record of coaching employees, raising performance, and building strong, accountable teams.
• Working knowledge of high-risk money movement workflows and payment rails such as wires, ACH, checks, SWIFT, or similar transaction monitoring and exception management environments.
• Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.
• Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.
• Experience partnering cross-functionally with teams such as Compliance, Legal, Product, Engineering, Treasury, Finance, or external banking partners to resolve issues and improve processes.
• Clear written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.
• A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency.

Bonus points

These are a plus, not a requirement. If you meet most of the qualifications above, we’d still encourage you to apply.

• Series 7 and 63
• Series 24
• Accredited ACH Professional (AAP)
• Accredited Payments Professional (APRP)
• Experience supporting multi-rail payment operations such as wires, ACH, checks, SWIFT, stablecoins, money market trading, or settlement workflows.
• Familiarity with AML, sanctions, fraud, or transaction monitoring programs in a regulated financial environment.
• Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decision-making, or automate manual work.
• Experience using AI copilots or LLM-based tools to streamline operational workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response.
• Strong judgment around AI adoption, including when to use human review, how to validate outputs, and how to apply AI responsibly in a control-heavy environment.
• Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations.
• Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls.

Compensation

The expected salary range for this role is USD $119,328 - $149,160.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Banking Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you’ll do

As a Manager, Banking Operations at Brex, you’ll lead a team at the center of how money moves through the platform. You’ll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale. Operations sits at the heart of Brex, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision.

In this role, you’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions, escalations, and complex decisions in real time. You’ll shape people, process, and technology: developing talent, improving onboarding, strengthening controls, and turning frontline insight into better workflows. If you’re excited by leading great people, solving hard operational problems, and building systems that help Brex move faster without compromising quality or compliance, this is a high-impact role with real room to shape how Banking Operations scales.

Where you’ll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.

Requirements

• 5+ years of experience in US banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment.
• 2+ years of people management experience, with a track record of coaching employees, raising performance, and building strong, accountable teams.
• Working knowledge of high-risk money movement workflows and payment rails such as wires, ACH, checks, SWIFT, or similar transaction monitoring and exception management environments.
• Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.
• Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.
• Experience partnering cross-functionally with teams such as Compliance, Legal, Product, Engineering, Treasury, Finance, or external banking partners to resolve issues and improve processes.
• Clear written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.
• A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency.

Bonus points

These are a plus, not a requirement. If you meet most of the qualifications above, we’d still encourage you to apply.

• Series 7 and 63
• Series 24
• Accredited ACH Professional (AAP)
• Accredited Payments Professional (APRP)
• Experience supporting multi-rail payment operations such as wires, ACH, checks, SWIFT, stablecoins, money market trading, or settlement workflows.
• Familiarity with AML, sanctions, fraud, or transaction monitoring programs in a regulated financial environment.
• Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decision-making, or automate manual work.
• Experience using AI copilots or LLM-based tools to streamline operational workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response.
• Strong judgment around AI adoption, including when to use human review, how to validate outputs, and how to apply AI responsibly in a control-heavy environment.
• Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations.
• Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls.

Compensation

The expected salary range for this role is USD $119,328 - $149,160.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Banking Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you’ll do

As a Manager, Banking Operations at Brex, you’ll lead a team at the center of how money moves through the platform. You’ll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale. Operations sits at the heart of Brex, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision.

In this role, you’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions, escalations, and complex decisions in real time. You’ll shape people, process, and technology: developing talent, improving onboarding, strengthening controls, and turning frontline insight into better workflows. If you’re excited by leading great people, solving hard operational problems, and building systems that help Brex move faster without compromising quality or compliance, this is a high-impact role with real room to shape how Banking Operations scales.

Where you’ll work

This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.

Requirements

• 5+ years of experience in US banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment.
• 2+ years of people management experience, with a track record of coaching employees, raising performance, and building strong, accountable teams.
• Working knowledge of high-risk money movement workflows and payment rails such as wires, ACH, checks, SWIFT, or similar transaction monitoring and exception management environments.
• Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.
• Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.
• Experience partnering cross-functionally with teams such as Compliance, Legal, Product, Engineering, Treasury, Finance, or external banking partners to resolve issues and improve processes.
• Clear written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.
• A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency.

Bonus points

These are a plus, not a requirement. If you meet most of the qualifications above, we’d still encourage you to apply.

• Series 7 and 63
• Series 24
• Accredited ACH Professional (AAP)
• Accredited Payments Professional (APRP)
• Experience supporting multi-rail payment operations such as wires, ACH, checks, SWIFT, stablecoins, money market trading, or settlement workflows.
• Familiarity with AML, sanctions, fraud, or transaction monitoring programs in a regulated financial environment.
• Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decision-making, or automate manual work.
• Experience using AI copilots or LLM-based tools to streamline operational workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response.
• Strong judgment around AI adoption, including when to use human review, how to validate outputs, and how to apply AI responsibly in a control-heavy environment.
• Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations.
• Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls.

Compensation

The expected salary range for this role is USD $105,600 - $132,000.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

About the Role

Chime is looking for a seasoned engineering leader to help manage and guide the Data team to drive the company to build a scalable and self-serve data foundation. As a Senior Engineering Manager in the Data team, you will lead the effort to enable Chime to democratize data with stronger governance.

The base salary offered for this role and level of experience will begin at $230,000.00 and up to $319,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Drive the next generation of FinTech innovation by leading AI-driven, data-centric initiatives that accelerate business growth, improve decision-making, and advance Chime's data platform.
• Partner closely with Analytics, Product, Data Science, and cross-functional stakeholders to deliver high-quality, trusted, and secure data products while serving as a strategic thought partner to the business.
• Lead, mentor, and grow high-performing engineering teams, fostering a culture of technical excellence, collaboration, innovation, and continuous learning.
• Champion innovation and continuous improvement by establishing a clear sense of urgency and direction, setting high expectations for both the team and individual contributors, and driving operational excellence.
• Collaborate across teams to prioritize work, resolve issues, and remove delivery obstacles, ensuring the team remains focused on delivering the highest business impact while maintaining engineering quality and velocity.

To thrive in this role, you have

• 7+ years of experience leading Data Engineering teams.
• Proven experience building scalable, AI-ready data platforms, semantic models, and trusted data products.
• Strong partnership with Product, Analytics, Data Science, and Marketing to deliver business outcomes.
• Experience driving engineering excellence, including data quality, governance, CI/CD, and operational reliability.
• Experience with Growth and Marketing data platforms, including attribution, funnels, and experimentation.
• Experience in Supporting teams to deliver solution on tech stack such as Spark,Snowflake, Data Warehouse, Data Lake, Key-Value store, dbt

#LI-WW1 #LI-Onsite

The role:

The Crypto AML & Sanctions Advisor will provide specialized financial crime compliance advisory support for SoFi’s digital asset and cryptocurrency products and services, reporting to the Crypto Compliance Officer. Your role will be to support the business in identifying and mitigating risks related to money laundering, terrorist financing, sanctions, and other illicit finance activity associated with digital assets, while helping ensure SoFi meets applicable regulatory requirements, expectations, and guidance. The role will support the development and maintenance of sound, risk-based AML and sanctions programs and controls across SoFi’s crypto ecosystem.

What you’ll do: 

Act as a key Crypto AML & Sanctions advisor, providing subject matter expertise to the Crypto Compliance Officer, Compliance, Product, Engineering, Investigations, and business leaders on financial crime risks and controls.

Provide AML and sanctions advisory across the crypto product lifecycle, including trading, custody, deposits and withdrawals, wallets, stablecoins, staking, and emerging digital asset products.

Identify and assess blockchain-specific financial crime risks and advise on appropriate controls, including KYT, transaction and wallet screening, sanctions exposure, Travel Rule requirements, and escalation frameworks.

Partner with Compliance, Product, Engineering, and Operations to assess new products, digital assets, blockchain networks, vendors, and material changes and ensure appropriate AML and sanctions controls are implemented.

Support the development and enhancement of crypto AML and sanctions policies, procedures, risk assessments, monitoring controls, and governance frameworks.

Stay informed of regulatory developments, enforcement actions, emerging crypto typologies, and industry best practices and recommend enhancements to mitigate financial crime risk.

Support the Crypto Compliance Officer with regulatory examinations, internal audits, compliance testing, issue management, and third-party risk management activities related to digital assets.

What you’ll need:

• Bachelor’s Degree from a four-year college or university in a related field.

• 8+ years of experience in AML, sanctions, financial crime compliance, or related risk management, with meaningful experience supporting cryptocurrency, digital assets, fintech, or other technology-enabled financial services.

• Comprehensive understanding of cryptocurrency and blockchain products, including crypto trading, custody, deposits and withdrawals, wallets, stablecoins, staking, and other digital asset services.

• Strong knowledge of digital asset financial crime risks, including money laundering, terrorist financing, sanctions evasion, fraud, mixers, self-hosted wallets, decentralized finance, and other blockchain-based illicit finance typologies.

• Experience developing, implementing, or advising on crypto AML, sanctions, transaction monitoring, wallet screening, or KYT controls.

• Experience with blockchain analytics and transaction monitoring platforms such as Chainalysis, TRM Labs, Elliptic, or comparable technologies.

• Excellent working knowledge of BSA/AML and OFAC requirements and regulatory expectations applicable to cryptocurrency and digital asset activities, including applicable Travel Rule requirements.

• Experience conducting financial crime risk assessments for new crypto products, digital assets, blockchain networks, vendors, or material product changes.

• Experience providing AML and sanctions guidance and advice to Compliance, Business, Product, Engineering, and Investigations teams.

• Demonstrated ability to communicate effectively with all levels of the organization and across different business lines.

• Strong leadership and stakeholder management skills that build effective cross-functional working relationships.

• Ability to work collaboratively and independently in a fast-paced, demanding, and rapidly evolving regulatory and technology environment.

Nice to have:

CAMS/CFE certification 

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

As a Reseller & Channel Partnerships Manager at Square, you will be responsible for developing, deploying, and managing partnerships that enrich our products and strengthen our go-to-market motions to acquire sellers. This includes working closely with cross-functional teams, like our Product, Marketing, Sales, Finance, and Legal teams, to develop and drive a high-impact partnerships strategy.

This is a critical role on the Partnerships team. We are looking for an experienced partnerships operator with a track record of leading complex channel partnerships end-to-end, strong business, product acumen, the ability to work effectively cross-functionally internally and externally, strong communication and interpersonal skills, and a desire to drive significant growth of our business. This position reports to Square's Partnerships Retail Vertical Lead and will support a key vertical and GTM initiatives. 

You Will:

• Collaborate with Product and GTM teams to develop and execute a holistic partner strategy, from partner integrations that enhance Square’s products to channel partners that drive new seller acquisition 
• Own and execute partnerships end-to-end, from business development to partner launch and management
• Be accountable to KPI’s and business objectives each quarter
• Become an expert on Square's products, the market landscape, and seller needs
• Determine and prioritize the appropriate mix of partner benefits, incentives, and co-marketing + sales opportunities necessary to secure a lucrative partnership deal
• Operate autonomously, being both a proactive executor and strategic thinker
• Lead cross-functional initiatives with internal and external teams
• Advocate for your partners while balancing Square’s goals

Qualifications

• 5+ years of professional experience in the technology sector, including 3+ years in partnerships at a technology company. Experience with API integrations and/or channel partnerships is required.
• Proven ability to negotiate, sign, launch, and manage partnerships from tactical, mid-size opportunities to complex, strategic partners
• Experience growing and distributing new products with partners via compelling economic incentives and close collaboration with internal and external sales and marketing teams
• Highly entrepreneurial, proactive, and comfortable working in a fast-paced, highly-matrixed environment with the ability to thrive under minimal guidance
• Proven track record of working cross-functionally with various teams, managing initiatives at scale, and delivering results
• Experience building and managing relationships with senior business leaders, both internally and externally
• Able to think and communicate creatively, thoughtfully, and with diverse technical and non-technical groups, spanning all organizational levels

About the team + role

Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All! We are expanding our core customer experience team adding new executive office and social representatives. These team members play a critical role in the customer experience supporting escalated and high visibility cases. 

As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication. You’ll collaborate with cross-functional partners to ensure timely resolution of complex issues while protecting the customer experience and the Robinhood brand.

Within this role, Executive Office team members focus on escalations and formal complaints originating from leadership, regulatory inquiries, or other high-risk channels. We partner closely with support, operations, compliance, and leadership teams to deliver thoughtful resolutions while upholding the highest standards of trust, accountability, and service excellence.

Schedule & Work Environment
This role is based in our Denver, CO or Westlake, TX office and requires 100% in-office attendance.

The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined after hire.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• Resolve customer escalations across support channels
• Investigate and resolve complex customer issues, including cases escalated by leadership, regulatory bodies, or high-profile customers.
• Partner with Compliance, Legal, and senior leadership to provide case summaries, risk assessments, and resolution outcomes.
• Conduct root cause analysis to identify drivers of poor customer experiences and recommend improvements.
• De-escalate sensitive customer situations while maintaining a high standard of professionalism and empathy.
• Manage and resolve high-visibility customer cases originating from social media and public platforms, ensuring timely responses, thoughtful engagement, and coordinated resolutions that protect the customer experience and Robinhood’s brand.

What you bring

• FINRA Series 7 and 63 licenses required
• 2+ years of customer support or service experience in financial services
• FINRA Series 3 and Series 66 are preferred and must be obtained within a certain amount of days of employment if not already held.
• Strong analytical and investigative skills with the ability to resolve complex issues independently
• Experience managing highly escalated or sensitive customer situations
• Strong ownership, judgment, and ability to adapt to changing priorities
• Exceptional written and verbal communication skills, with the ability to clearly explain complex issues, deliver thoughtful updates, and engage professionally with customers, executives, and cross-functional partners.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.