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Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the Organization 

• Secure Frameworks: We provide security guarantees for common threats, helping teams secure their services by default. We build and maintain core application-layer security libraries and frameworks for development teams, including web security frameworks, cryptography libraries, and other threat mitigations across the Stripe technology stack. More recently, our scope has expanded to protective measures for AI agents. We are a hands-on engineering team that builds security protections and frameworks, rather than conducting security reviews.
• Core Infrastructure: We’re the home for Stripe's critical tier0 infrastructure systems (Compute, Networking, DocumentDB, Distributed Caching and High assurance engineering). We build the foundational platform for Stripe products and services to allow them to operate at scale. We drive reliability, availability, efficiency and scalability of these systems.
• Developer Infrastructure: We’re responsible for the productivity of all developers at Stripe. Ensure Stripe’s engineers have a reliable, fast, and easy-to-use inner dev loop to maximize productivity while building everything from low-latency microservices to large-scale data pipelines and machine learning models. 
• Reliability Insights and Excellence: We build tools and frameworks to introspect and improve reliability across Stripe.
• Application and Revenue Platform: Building the powerful and scalable infrastructure that powers the company’s innovative application offerings and supports the seamless processing and management of Stripe’s global transaction volumes.
• Finance Systems: Our mission is to enable effective financial decisions through reliable data, increased efficiency and automation. We support Accounting, Tax, Finance & Strategy (F&S), Finance Operations (FinOps) and Treasury functions across Automation, Data insights and process improvements.
• Service Platform: We enable engineering teams at Stripe to easily write and ship useful services that correctly, reliably, and efficiently leverage platform capabilities. 

Team Matching: exact team matching for one of the subteams within one of these orgs will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. More information on our team matching process can be found here. 

What you’ll do

We’re looking for Software Engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they’re an end user, developer, or partner. You will work on projects that span technologies, systems, and processes where you will design, build, test, and ship great code every day.

Responsibilities

• Build a great customer experience for internal and external Stripe teams using our infrastructure
• Participate in roadmap planning and prioritization
• Deliver value through a strong collaborative approach with multiple customers and stakeholders across Stripe
• Debug production issues across services and several levels of the stack

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of industry software engineering experience (does not include internships or co-ops)
• Ability to write well-factored algorithms and have experience with commonly used data structures and algorithms
• Hands-on experience contributing to or building large scale distributed systems
• Strong coding skills in any programming language (we understand new languages can be learned on the job so our interview process is language agnostic)
• Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success
• Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial
• Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users

Preferred Qualifications

• Experience optimizing the end to end performance of distributed systems
• Experience leading projects
• Focuses on the needs of our users, both internal and external
• Hold yourself and others to a high bar when working with production

Who We Are

About Stripe

At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. 

About The Team

The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.

We work with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe.  We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Teams to develop and execute on the account strategy for Stripe’s platform prospects. 

What You’ll Do

As a member of the team, you will build trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. We architect business models with them so they can drive new monetization opportunities and growth.

Responsibilities

• Be a key member of the Platform account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities, and accelerate solution adoption. 
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments.
• Work to deeply understand the customer’s business objectives, and then design and apply Stripe solutions to their challenges. Develop and articulate the end to end customer transformation journey and create future roadmaps and architectures with deep third party integrations in play.
• Conduct business analysis and background research on customers, industries, and competitors.
• Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations and solution demos. 
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
• Act as the “Voice of the Customer” to bring insights, trends, and opportunities to the leadership, product, and engineering teams from the forefront and prioritized for delivery.  
• Participate in sales forecasting, Quarterly Business Reviews, and account and territory planning to strategically and tactically align for success.
• Act as a crucial part of the sales team, providing technical insight and solutions to prospective and existing platform users. Guide and provide technical expertise on Stripe and its benefits for both platforms and their customers.
• Showcase the capability of Stripe's platform in solving business problems, highlighting features, benefits, and potential customizations. This includes demonstrating how those benefits pass down to the customer's own user base.
• Manage pre-sales projects, coordinating proof-of-concept development, and feasibility checks. Ensure all solutions proposed are viable, beneficial to our potential clients, and also accommodating to their customers.

Who You Are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 5+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Thorough understanding of the software development lifecycle and API architecture.
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Develop a comprehensive understanding of Connect, Stripe's solution for enabling platform payments, exploring its various features, and integration methodologies.
• Gather an in-depth understanding of Stripe's Payments and Billing systems and their applicability across diverse business models to cater to individual clients' and their customers' needs.
• Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax, and legacy systems interact with each other in a platform technology stack and ecosystem. 
• Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.

Preferred Qualifications

• Experience as a customer-facing, domain expert in the payments space, presenting, and architecting solutions for platform customers.
• Prior experience driving technical sales with top-tier enterprise-scale platforms and supporting them and their customers' unique requirements 
• Experience with integrating Stripe or other RESTful APIs into web applications.
• Experience in systems design, building, and deploying complex applications.
• Experience in helping customers adopt and consume software in a cloud model.
• Passionate about learning and actively seek out knowledge
• Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.
• Strategic and creative thinker who proactively identifies challenges and maintains a positive approach when facing difficult obstacles.
• Strong collaboration skills to work seamlessly with extended teams to support our users.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Financial Risk Analyst

As a Senior Financial Risk Analyst located in Chicago, you will be part of a team of high-performing professionals that evaluates and manages financial risk (i.e. chargebacks) arising from a portfolio of enterprise merchants, as well as assessing the risk of new products. 

As a member of our team, you will help us scale and innovate our financial risk management framework and processes. You will be working closely with the Commercial, Product and Legal teams while collaborating with some of the biggest merchants processing on the Adyen platform, all with one overarching goal: limiting Adyen’s exposure to credit losses. Our  team is highly motivated, extremely innovative, and thrives on shared success. As we operate globally, our team is part of an international team with diverse backgrounds and skill sets. Our ideal new team member has a proven track record of solving problems, is a great communicator with an affinity for technology and a passion for finance.

What you’ll be doing

• You will work closely with our very diverse merchant portfolio, to assess and analyze their business model and financial health, and provide clear and concise credit risk advice to the Adyen credit risk committee. 
• You will drive continuous improvement of our risk management framework, including policies, tools and processes, to further improve the quality and scalability of our risk management objectives. 
• You will lead projects from beginning to end, and help us to find optimal solutions for our merchants by collaborating with various teams and ensuring we are aligned with our risk management framework;
• You will share your credit risk knowledge to Product,Legal and Compliance teams to ensure credit risk is properly considered in new commercial product development;
• You will share Adyen’s approach to credit risk management to merchants, commercial teams, and regulators.

The base salary for this role in Chicago is: $125,000-$170,000. The total compensation package also includes RSUs (Restricted Stock Units). 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

Pay Grade - N
Equity Grade - 6

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. 
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $153,000 - $213,000

Pay Grade - N
Equity Grade - 9

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $195,000 - $255,000
USA base pay range (all other U.S. states) per year: $173,000 - $233,000


#LI-Remote

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Project Operations Specialist

As a Project Operations Specialist based in San Francisco you’ll play a hands-on role in helping bring our clients live on the Adyen platform. You’ll support the delivery of client implementations across Point of Sale (POS), marketplace e-commerce, and card issuing programs, working closely with experienced Project Operations Managers every step of the way. You’ll collaborate with clients, internal teams, and external partners to keep projects moving, coordinating activities, tracking progress, and helping solve day-to-day challenges that come with launching complex payments solutions. Along the way, you’ll build a strong understanding of Adyen’s products, operational workflows, and technical integrations. This role is ideal for someone who enjoys being close to the action. From supporting project plans and documentation to validating configurations and preparing clients for go live, you’ll gain exposure across both technical and operational workstreams while developing a solid foundation in fintech project delivery.

The base salary for this role in San Francisco is: $119,000 - $154,500. The total compensation package for this role includes equity (RSUs). 

What you'll do

• Manage the delivery of client implementation projects, ensure clients are prepared to successfully roll out Adyen’s solution
• Coordinate project activities across a varying portfolio of projects, with guidance (as needed) from more senior Project Operations Managers
• Work closely with clients’ project and technical teams, as well as internal stakeholders and external partners, to support a smooth rollout
• Design project planning, scheduling, documentation, and status tracking to keep projects on track
• Communicate project updates, risks, and milestones to internal teams and clients in a clear and timely manner
• Develop a working knowledge of Adyen’s products and solutions to provide effective client consultation.
• Capture and relay client feedback to internal teams to help improve products, processes, and services
• Support project handovers after go-live by helping document processes and ensure support teams are set up for business-as-usual
• Contribute ideas to improve internal project delivery processes as the business scales, learning best practices along the way

 Who you are

• 1- 5 years of Project Management or Payments Experience 
• Experience in client facing, operational or a technical environment
• Comfortable working with multiple stakeholders and eager to build confidence leading conversations with guidance from more senior team members
• Organized and detail-oriented, with the ability to track tasks, timelines, and dependencies across several workstreams
• A clear communicator who can provide status updates, document decisions, and raise risks or questions when needed
• Curious and motivated to learn, especially in a fast-paced fintech or technology-driven environment
• Able to collaborate effectively with a global team and adapt to working across time zones when required
• Open to travel, both domestically and internationally, as needed for client engagements

Our Diversity, Equity and Inclusion Commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This is a hybrid role, three times a week in office (Chicago OR San Francisco). 

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Project Operations Manager

As a Project Operations Manager, based in San Francisco, you will focus primarily on the delivery and execution of complex global projects for our clients. These projects can range from Point of Sale (POS), marketplace e-commerce, and card issuing program roll outs. 

As an expert in driving complex technical and operational roll-outs, you will interact and collaborate with internal and external stakeholders in order to create a seamless service deployment experience for clients looking to go live on our platform. You will do this by using your experience in integrating systems and superb project management skills. This is a varied and hands-on role in which your tasks range from discussing a project’s strategic direction on one end to verifying correct configurations on the other.

The base salary range for this role in San Francisco is: $145,000 - $190,000. The total compensation package also includes equity (RSUs). 

What you'll do

• Manage the project lifecycle from start to finish, ensuring that our clients are fully prepared to roll-out Adyen’s solution
• Responsible for managing 5-10 projects at any given time with a project duration ranging from 6 months to 2 years
• Work closely with clients’ project and technical teams as well as third parties such as technical integration partners to ensure a smooth roll-out
• Build relationships with both internal and external stakeholders to ensure effective management and communication of progress to all parties;
• Provide guidance on Adyen’s product and advise on the solution that best fits clients’ business needs
• Deliver client feedback to internal teams to improve our product and services
• Ensure successful project handovers once the rollout has been completed by setting up scalable business as usual and support processes;
• Contribute to internal process improvement initiatives to help our business scale.

 Who you are

• Experienced with setting-up complex (ideally technical) projects with multiple stakeholders.
• Client-facing experience, stakeholder management, ability to lead conversations and influence business decisions
• Excellent Project Management skills and the ability to lead and manage detailed, time-sensitive initiatives in a fast-paced environment with minimal supervision
• Able to interface and cooperate seamlessly with a global team, adapting to international time constraints where appropriate. 
• Must be willing to travel, both domestically and internationally where required.

Our Diversity, Equity and Inclusion Commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This is a hybrid role, three times a week in office. 

About the Operations team
The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.

About the role
Affirm is seeking a people leader to drive scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to scale efficiently while delivering exceptional outcomes for customers and merchants. You will set the vision for operational readiness, ensuring people, processes, and enablement systems evolve in alignment with Affirm’s servicing strategy across multiple domains and programs. 

As a manager within the Operations Enablement team, you will own team-level strategy and lead a high-performing team responsible for delivering a portfolio of cross-functional initiatives tied to strategic priorities. You will be accountable for execution across timelines and dependencies, with clear ownership of measurable business impact. 

This role sits at the intersection of strategy and execution. You will partner closely with Product, Engineering, Operations, Compliance, and vendor teams to ensure readiness for business and regulatory change. As a connective leader, you will translate strategy into action, driving adoption and outcomes through strong people leadership and disciplined delivery. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale.

What you’ll do

• Own Program & Team Performance: Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.

• Define Program Roadmaps: Develop clear program roadmaps and execution plans, tracking progress against KPIs, timelines, budgets, dependencies, and risks.

• Partner for Impact: Collaborate closely with senior leaders and cross-functional partners across Product, Engineering, and Operations to align priorities and deliver measurable business outcomes.

• Drive Stakeholder Engagement: Establish strong stakeholder engagement and governance practices, delivering clear, polished, and executive-ready communications on program status, outcomes, risks, and impact.

• Manage Risk & Issue Resolution: Proactively identify risks, issues, and dependencies; propose data-backed solutions; and drive resolution in partnership with stakeholders.

• Lead Operational Excellence: Apply Lean Six Sigma methodologies to identify root causes, implement scalable improvements, and continuously raise the bar for quality, efficiency, and compliance.

• Own Change End-to-End: Manage the full lifecycle of process and product changes—from design and implementation through change management, adoption, and measurement—ensuring meaningful impact for customers and the business.

• Build Technical Resources: Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents.

• Elevate Knowledge Management: Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale.

• Translate Technical Concepts: Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents.

• Own Learning & Training Strategy: Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops.

• Collaborate on Experience Improvements: Partner with Product and Engineering teams to deepen understanding of the current customer and agent experience and identify opportunities for workflow and experience optimization.

• Expand Program Scope: Take on additional program and project management responsibilities as needed, developing working knowledge across adjacent domains to support evolving business needs.

What we look for

• 7+ years of experience in program management or product operations, preferably within large-scale or global operations including 2+ years of experience at a fintech or financial institution

• 3+ years in a role that involves scaling operations and providing ongoing coaching and feedback to team members.

• Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR, among others.  Have a deep understanding of dispute management rules, response codes, and recommended response data.

• Certification in Six Sigma, Project Management or Design Thinking

• Demonstrated success leading large-scale, cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomes.

• Strong skills in strategic planning, issue/risk management and cross-functional execution.

• Excellent written and verbal communication with the ability to deliver polished, executive-ready updates and influence stakeholders. 

• Proficiency in process mapping and workflow analysis

• Proven experience designing business processes that drive a positive end user experience, reduce business risk and increase overall workflow efficiency. 

• Experience building workflows within a regulatory environment. 

Base Pay Grade - L
Equity Grade - 6 

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $165,000 - $225,000
USA base pay range (all other U.S. states) per year: $146,000 - $206,000



#LI-Remote

About the Operations team
The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.

About the role
Affirm is seeking a people leader to drive scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to scale efficiently while delivering exceptional outcomes for customers and merchants. You will set the vision for operational readiness, ensuring people, processes, and enablement systems evolve in alignment with Affirm’s servicing strategy across multiple domains and programs. 

As a manager within the Operations Enablement team, you will own team-level strategy and lead a high-performing team responsible for delivering a portfolio of cross-functional initiatives tied to strategic priorities. You will be accountable for execution across timelines and dependencies, with clear ownership of measurable business impact. 

This role sits at the intersection of strategy and execution. You will partner closely with Product, Engineering, Operations, Compliance, and vendor teams to ensure readiness for business and regulatory change. As a connective leader, you will translate strategy into action, driving adoption and outcomes through strong people leadership and disciplined delivery. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale.

What you’ll do

• Own Program & Team Performance: Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.

• Define Program Roadmaps: Develop clear program roadmaps and execution plans, tracking progress against KPIs, timelines, budgets, dependencies, and risks.

• Partner for Impact: Collaborate closely with senior leaders and cross-functional partners across Product, Engineering, and Operations to align priorities and deliver measurable business outcomes.

• Drive Stakeholder Engagement: Establish strong stakeholder engagement and governance practices, delivering clear, polished, and executive-ready communications on program status, outcomes, risks, and impact.

• Manage Risk & Issue Resolution: Proactively identify risks, issues, and dependencies; propose data-backed solutions; and drive resolution in partnership with stakeholders.

• Lead Operational Excellence: Apply Lean Six Sigma methodologies to identify root causes, implement scalable improvements, and continuously raise the bar for quality, efficiency, and compliance.

• Own Change End-to-End: Manage the full lifecycle of process and product changes—from design and implementation through change management, adoption, and measurement—ensuring meaningful impact for customers and the business.

• Build Technical Resources: Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents.

• Elevate Knowledge Management: Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale.

• Translate Technical Concepts: Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents.

• Own Learning & Training Strategy: Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops.

• Collaborate on Experience Improvements: Partner with Product and Engineering teams to deepen understanding of the current customer and agent experience and identify opportunities for workflow and experience optimization.

• Expand Program Scope: Take on additional program and project management responsibilities as needed, developing working knowledge across adjacent domains to support evolving business needs.

What we look for

• 7+ years of experience in program management or product operations, preferably within large-scale or global operations including 2+ years of experience at a fintech or financial institution

• 3+ years in a role that involves scaling operations and providing ongoing coaching and feedback to team members.

• Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR, among others.  Have a deep understanding of dispute management rules, response codes, and recommended response data.

• Certification in Six Sigma, Project Management or Design Thinking

• Demonstrated success leading large-scale, cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomes.

• Strong skills in strategic planning, issue/risk management and cross-functional execution.

• Excellent written and verbal communication with the ability to deliver polished, executive-ready updates and influence stakeholders. 

• Proficiency in process mapping and workflow analysis

• Proven experience designing business processes that drive a positive end user experience, reduce business risk and increase overall workflow efficiency. 

• Experience building workflows within a regulatory environment. 

 

Base Pay Grade - L
Equity Grade - 5

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. [IF APPLICABLE] For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $128,000 - $188,000

#LI-Remote

About the Role:

Your role will be to help small business customers choose Gusto. Interacting with customers who sign up on our website via email, chat, and live phone interactions, you’ll help match our people platform offering to their specific business needs, exercising advisory sales skills. You’ll help them navigate an important onboarding process, demonstrating sophisticated customer success skills.

Our team of over a hundred sales professionals includes folks practices across all channels and with different types of customers, but we all share deep passion and commitment to solutions selling: our company exists to solve problems for small businesses, and our sales team is a vital front door for small businesses who need and love our solutions. We have communal goals, a team spirit, and company leadership that cares about selling the right way.

Here’s what you’ll do day-to-day:

• Manage Inbound Volume: Handle high volume & high velocity inbound calls, chats and emails to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding
• Keep Clean Records: Maintain accurate notes in Salesforce for all leads worked
• Be a Trusted Advisor: Help customers select Gusto as a payroll platform
• Support Onboarding: Guide customers through account setup and initial onboarding
• Exhibit Customer Empathy: Demonstrate product knowledge and care for every customer interaction
• Master Advisory Selling: Exercise and refine solutions selling skills for small businesses
• Grow at Gusto: Participate in community and career development opportunities
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next

Here’s what we're looking for:

• Sales Experience: 1+ year in a high volume sales or customer service environment where you were cross selling, up selling, or maintaining a quota or KPIs is a nice to have, not a requirement
• Open to New Grads: No sales background needed. We welcome candidates who are early in their career or looking to build a long-term path in sales
• Customer-First Mindset: A commitment to customer empathy and ethical business practices
• Drive to Excel: Passion to achieve goals and improve your craft
• Strong Communicator: Excellent communication skills both via phone and email/chat
• Adaptable & Driven: Motivated by challenge and adaptable to change
• AI: Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes

Our cash compensation range for this role is offering hourly pay from $23.00 - $24.50 for Denver, Atlanta, and Phoenix. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

About the Role:

Gusto is looking for a strong Machine Learning Platform and Infrastructure Engineer to join our ML Platform team and build out and scale our ML and AI platform.

As a Machine Learning Platform Engineer, you will work closely with AI/ML engineers to rapidly build, deploy, and iterate high-quality ML/AI infrastructure solutions at scale, ensuring both reliability and effectiveness. Your deep expertise in the machine learning model development cycle, along with a strong understanding of data pipelines and data infrastructure will be crucial in developing a dependable and scalable ML/AI infrastructure for all of Gusto to rely on.

The ideal candidate is passionate about developing software, developing and documenting optimal processes, working with data, and understanding the needs of end users. A strong grasp of ML and data infrastructure is essential, as you will work with stakeholders to build efficient solutions to help our partners scale x times better. 

Here’s what you’ll do day-to-day:

• Build core components of our ML and AI Platform technical roadmap to design and build MLOps solutions with automated pipelines and standardized processes to build, deploy, run, monitor, debug, and retrain ML and AI Models.
• Develop, maintain, and enhance frameworks for machine learning model development and deployment.
• Collaborate with the ML/AI builders and application owners to determine business requirements and SLAs for API-enabled services.
• Develop, maintain, and enhance infrastructure supporting machine learning services.
• Support the development of new patterns for the deployment of machine learning models with CI/CD pipelines and automated testing.
• Apply AI tools as a regular part of your engineering workflow, and bring an AI-native lens to engineering and product decisions: identify where AI can reduce effort, simplify complex workflows, and surface proactive guidance.
• Adopt the latest best practices for using AI technologies across all aspects of technical development

Here’s what we're looking for:

• At least 5+ years of software engineering experience (Python, Ruby or Java).
• Demonstrated experience designing and developing infrastructure and platform services for machine learning lifecycle, such as feature stores, model development, deployment, and observability tools and solutions.
• Experience with at least one of the major cloud platforms (AWS preferred but not required).
• Curiosity and experimentation with emerging AI frameworks, applying and sharing best practices to evaluate and scale AI use safely across teams
• Comfort with AI-assisted development tools and a habit of staying current with emerging approaches to building software.

Our cash compensation amount for this role is targeted at $160,000-$200,000/year in Denver, and $190,000- $240,000/ year for San Francisco and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

The Wealthfront Data Science Team utilizes our rich financial and behavioral data to influence key product and marketing decisions, as well as to safeguard our client’s information and assets. The team draws from backgrounds in Statistics, Operations Research, Computer Science, Economics, and Natural Sciences. We value analytical rigor, clear communication, and proactivity. We believe that good ideas can come from anywhere and encourage Data Scientists to pursue self-directed explorations in search of business value. The Data Scientist in this role will be primarily embedded within Wealthfront’s new and quickly-growing Home Lending area. The vision of this area is to enable our clients to grow their wealth through leveraged home ownership.