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About the Role

The Sales Engineer, Banking is a technically credible, commercially aware member of the EMEA SE team, responsible for the full technical sales cycle across banking opportunities in Western and Central Europe.

This is not a generalist SE role. You will be expected to engage deeply with treasury operations leads, custody technologists, CISOs, and risk committees inside Tier 1 and Tier 2 banks. You will need to understand how institutional banking technology works — core banking platforms, custody and settlement infrastructure, ISO 20022 and SWIFT messaging, and post-trade workflows — and be able to position Fireblocks clearly within that context. You will work closely with Banking-aligned Sales Directors across your region, taking primary responsibility for technical qualification, PoC delivery, RFP responses, and solution design from first engagement through to onboarding handoff.

What You'll Do

Technical Pre-Sales

• Lead technical qualification for banking opportunities, distinguishing genuine digital asset programmes from exploratory noise
• Deliver tailored product demonstrations to technical and executive audiences across custody, settlement, treasury, and compliance use cases
• Scope, design, and deliver Proofs of Concept in bank environments — including navigating infosec review, sandbox provisioning, and API integration testing
• Produce and own RFP, RFI, and DDQ responses for banking prospects, maintaining accuracy against Fireblocks' external security and compliance attestations
• Present Fireblocks' security architecture to CISOs, CROs, risk committees, and product and business line leads with appropriate institutional credibility

Solution Design & Client Engagement

• Translate institutional banking requirements — custody flows, settlement logic, treasury management, regulatory reporting — into Fireblocks solution architectures
• Engage directly with bank technology teams on API integration patterns, core banking middleware, and operational workflow design
• Co-develop technical account plans with Sales Directors, identifying the path from initial engagement to production deployment
• Contribute to deal strategy on competitive situations, particularly against technology-first custody competitors

Cross-Functional Contribution

• Act as the voice of the banking client in internal product and roadmap discussions
• Contribute reusable technical content — solution briefs, reference architectures, PoC templates — that scale across the Banking vertical
• Support onboarding handoff to Professional Services, ensuring continuity from sales into delivery
• Participate in the EMEA SE enablement programme, contributing to banking-specific sessions and peer knowledge transfer

What You'll Bring

• 3–8 years in a pre-sales, solutions engineering, or technical consulting role, selling into or supporting Tier 1 or Tier 2 banks, financial market infrastructure, or capital markets firms
• Direct experience managing complex, multi-stakeholder enterprise sales cycles in regulated financial institutions
• Demonstrable track record of scoping and delivering PoCs or technical pilots in bank environments
• Experience authoring RFP/RFI responses and engaging with bank procurement, legal, and infosec processes
• Exposure to digital asset, tokenisation, or blockchain initiatives whether from a technology vendor, infrastructure provider, or within a bank's innovation function

Technical Knowledge

• Working understanding of institutional banking architecture: core banking platforms (Temenos, Finastra, Murex, Calypso or similar), custody infrastructure, or post-trade settlement systems
• Familiarity with financial messaging standards: ISO 20022, SWIFT MT/MX, or equivalent settlement and payment protocols
• Comfort with API-led integration patterns; able to engage credibly in technical discussions with bank engineering and middleware teams
• Understanding of cryptographic key management concepts, hardware security modules, or MPC/TSS architecture (formal training provided)
• Awareness of MiCA, DORA, or equivalent EMEA regulatory requirements as they affect digital asset operations in banks

Skills & Attributes

• Credible with senior institutional stakeholders CISO, CTO, Head of Digital Assets, treasury operations leads, and product and business line owners — not only with technical teams
• Structured, precise communicator: able to write clearly, present confidently, and adapt register for technical and non-technical audiences
• Commercially aware: understands deal economics, qualification discipline, and what constitutes productive SE engagement
• Self-directed and organised, capable of running multiple active opportunities simultaneously without close supervision
• A European language an advantage  

For employees hired to work from the EU, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to Germany and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs. It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is €80,000 – €110,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits.
While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.

 

About the Role

The majority of Fireblocks customers consume our APIs to build products on top of the platform, and that share has grown substantially over the past years and continues to grow steadily. Developers are the most strategically important customer segment we have, and this role owns how they experience Fireblocks: defining what it means to build on our platform, making our APIs and infrastructure something developers choose and trust, and closing the gap between what we've built and the potential it represents. This role is central to how Fireblocks grows as a platform business.

What You'll Own

• The developer platform product area end to end, from the tools developers use to discover and test our APIs to the reliability of the infrastructure their integrations depend on
• The developer experience: what it feels like to build on Fireblocks, where the friction is, and how we close the gap
• The developer persona inside Platform, carrying it into roadmap decisions, cross-functional planning, and conversations with customers
• The quality bar for API contracts and developer-facing surfaces across Fireblocks

What the Work Actually Looks Like

• Talking to developers to understand their real business problems, then translating those into product decisions rather than feature requests
• Deciding what to build, what to defer, and why, across a product area where the right trade-off isn't always obvious
• Defining the problem clearly enough that the solution has a chance of actually working: writing specs, challenging assumptions, and pressure-testing ideas with engineering and design before anything gets built
• Tracking whether what shipped solved the problem, and being honest when it didn't

Required Qualifications

• You've written production code, and you actively use that background when making product decisions: reviewing API designs, identifying what makes an integration painful, and knowing when something is being built the wrong way
• 5+ years of PM experience owning a developer-facing or platform product area, not individual features within one

Nice to Have

• Experience in fintech, crypto, or digital asset infrastructure
• Prior work on PLG or self-serve developer journeys

Diversity Statement

Fireblocks strongly believes our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.

 

📍London (UK) | 💰£78,000 - £98,000 + Benefits |

We're looking for a Senior Marketing Manager to join our EU Expansion Team to lead campaign strategy and execution to help us get our new markets live.

We are expanding Monzo Business Banking across the EU. You’ll own the tactical rollout of our alpha, beta, and mass-market launches. Working closely with our central Product and Marketing channels, you’ll ensure all touchpoints - from the website and CRM to creative and messaging - are built, localized, and ready to go. You will act as the crucial link between our central teams and our local country Marketing Leads to set every new market up for success.

Key Responsibilities

 

• Go-to-Market Launch & Marketing: Executing and helping build a plan for Business Banking launches in new markets, including media/channel strategies, communication tactics, and integrated marketing campaigns. 
• Integrated Marketing across channels: Developing and implementing marketing plans across multiple channels, including digital, social, and traditional media. 
• Creative problem-solver: Working with the team to market to a new audience and find innovative ways to grow the brand. 
• Tackling ambiguity: You can take away ambiguous business problems or customer challenges and come up with a plan to tackle them.
• Keeping everyone aligned: In a fast-moving expansion, you think ahead and communicate ahead of time, setting a rhythm of updates and anticipating stakeholder questions.
• Working with Creative and Media agencies: Partnering with best in class agencies and own day to day agency management. 
• Media and Communications: Working in partnership with our Communications Team to execute on strategies to build brand awareness and drive engagement.
• Stakeholder Management: Working with stakeholders within Monzo to align marketing efforts with overall business objectives. 
• Brand Consistency: Upholding Monzo's brand identity and values while adapting to the nuances of the local market. Ensure consistency in messaging and branding across all touchpoints.
• Reporting: Working with data teams to report frequently on key metrics, providing insights and actions.
• Regulatory Compliance: Navigating the regulatory landscape in Italy to ensure all marketing activities adhere to local regulation

We’d love to hear from you if…

• You have a proven track record of launching new products or entering new markets, and have owned medium-sized projects that required cross-team collaboration and have delivered them successfully. 
• You're hands-on and comfortable executing campaigns, building websites, and configuring CRM journeys.
• You’re comfortable working in complex environments. You have experience working on hard problems or in fast-paced, dynamic teams. You’ve worked with lots of people at different levels and disciplines. You cut through complexity quickly.
• You’re happy being accountable for results. You have a track record of achieving ambitious business results, and you’re comfortable being assessed on that basis. You know how to prioritise your work for maximum impact.
• You are a self-starter and have a proactive, positive attitude and love turning complex, moving parts into a seamless customer launch experience.
• Experience in tech or finance for sole traders or SMBs is a huge plus.

The Interview Process

Our interview process involves three main stages:

• Introduction call with a member of the hiring team (30 minutes)
• Initial call with the hiring manager (30 minutes)
• Role specific interview (45 minutes) & a cross-functional collaboration and behavioural interview (45 minutes)

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

What’s in it for you:

• £78,000 - £98,000 as a base salary
• This role will be based out of our London office next to Liverpool Street station in a hybrid approach of office based and home working
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• Learning budget of £1,000 a year for books, training courses and conferences 
• And much more, see our full list of benefits here 

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

#LI-JB1

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.

What you’ll do

You will manage a team of Associates. You will act in a player-coach capacity and are accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise.

Responsibilities

• Ongoing management of the operational performance of your team to deliver KPIs
• Manage capacity and scheduling, dividing and assigning work between team members
• Ensuring your team has all the skills and resources needed to be successful in their role
• Setting clear goals and expectations for individual and team performance
• Foster a culture of continuous improvement to refine team processes and procedures
• Support recruitment and hiring initiatives
• Coach and mentor individuals for career progression via structured career development conversations
• Provide continuous performance feedback and facilitate periodic formal performance reviews
• Drive and own initiatives that make the team a warm and welcoming place to work
• Implement process improvements that enhance team productivity, reduce manual effort, and improve user experience

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years experience leading operations teams
• Excellent interpersonal and communications skills
• Exemplary planning and time management skills
• Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
• Previous experience mentoring others and are able to constructively provide feedback to others
• Ability to motivate the team and keep them engaged in an otherwise structured process
• Proven ability to be subject matter experts in the relevant line of business
• Previous experience in a team lead or people management role
• Prior experience in customer service or internal/external user-facing operations

Preferred qualifications

• Uses data to set priorities, track progress, and spot trends before they become problems. Comfortable building or maintaining dashboards and interpreting operational metrics
• Brings numbers into conversations naturally and grounding decisions in evidence and making tradeoffs visible, not just reporting what the data says

ABOUT THE TEAM

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

Our offices are in London -UK, Sofia - Bulgaria, Belgrade - Serbia and Hyderabad -India, where our teams are dedicated to our small business members; revolutionising business banking for SMEs. 

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

WHAT WE'RE LOOKING FOR:

We are looking for a Senior Business Finance Specialist (Senior Commercial Finance Broker) to join our Sales Team and help as many customers as possible access the right finance, through effective conversations - Taking the time to understand about the businesses you engage with (how they work, growth plans, challenges, their experience of finance so far) and understanding customers’ finance needs and effectively matching them to the best product and lender that meets their need…. giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and mind-blowing standard of customer service.

SOME OF THE THINGS YOU'LL BE DOING

• Contact, engage and manage our Small Business customers through their application process
• Build and nurture working relationships with our commercial lending partners 
• Become confident in articulating the Funding Options proposition and service
• Outbound prospect customers from our CRM
• Working closely with our Lead Generation team, including providing feedback and advice where appropriate
• Building on your knowledge of business finance, and gaining an in-depth understanding of the wide variety of lenders and products in the market
• Confidently articulating the different finance options available to customers across multiple business finance product classes
• Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce)
• Monitoring and identify trends whilst adding new or enhanced customer profile information into Salesforce
• Keeping up to date on industry trends, market & competition.
• Actively share stories and successes to the wider organisation through relevant comms channels.

WHAT MAKES YOU A GREAT FIT:

• Ideally you have experience of Commercial Finance or at least experience in a customer facing sales role
• Experience working in a 360 sales role and/or outbound prospecting experience
• You will be able to demonstrate a track record of successfully meeting and exceeding revenue based targets
• You’ll have excellent communication and interpersonal skills
• You will be able to demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive
• You’ll be obsessive about delivering the highest level of customer service
• You will be extremely well organised and analytical and work well under pressure
• You can troubleshoot issues quickly and effectively
• You will be able to engage and quickly establish strong working relationships
• You’re a self-starter who doesn’t wait for instruction, and who works backwards from targets to ensure effective execution.

WHAT YOU'LL GET IN RETURN

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• Competitive salary 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 24/7 Employee Assistance Programme
• 25 days holiday with the ability to buy extra days
• Professional L&D budget 
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand new office in Liverpool street with an all-day snacks bar
• Enhanced family-friendly leave
• 24 hours paid volunteering time off per year
• Flexible working options
• Sabbatical leave 

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife You will join Zopa’s Treasury team and be involved in all aspects of the team’s work, including, interest rate risk, liquidity and cash management, funding and FTP. Exposure to the full range of Treasury activities will help you broaden your knowledge and develop your career at Zopa. As an Analyst, you will support the Treasury team and assist in the delivery of Treasury projects.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

 

Staff Java Engineer - Merchant Fraud Prevention

As a Staff Software Engineer in the Merchant Fraud Prevention group, you will serve as the core architect and strategic engineering partner for our fraud detection and mitigation ecosystems. You will define the long-term technical vision across 2–3 engineering teams, ensuring our Platforms can detect and prevent evolving fraud vectors at scale. Beyond technical leadership, you will be a key force multiplier, acting as a strategic advisor to engineering leadership, bridging the gap between business strategy and execution, and actively mentoring and growing our senior Individual Contributors (ICs).

 

What you'll do

• Technical Strategic & Architecture: Own the multi-year technical north star vision for the group, together with the technical leads of each team in the group. Design and evolve high-throughput, low-latency distributed systems capable of processing real-time merchant transactions, integrating complex machine learning models, and handling massive big data pipelines.
• Leadership Partnership: Partner closely with the Director of Engineering to assess organizational health, surface systemic engineering bottlenecks, and align long-term technical investments with Merchant protection goals.
• Product Strategy: Shape the strategic roadmap alongside the Director of Engineering, fellow Staff Engineers, and Product leadership.
• Cross-Team Alignment: Establish consistent architectural patterns, engineering practices, and quality bars across 3 fraud-focused teams. Bring clarity to ambiguity as new fraud vectors and product requirements emerge. 
• Talent Multiplier & Mentorship: Sponsor and mentor senior engineers, build clear growth paths, model high engineering standards, and foster a culture of engineering excellence and psychological safety.
• ML & Data Infrastructure Evolution: Partner with Data Science and ML Engineering so infrastructure supports fast model deployment, feature stores, and real-time inference, without compromising latency or reliability.
• Fraud Ops Collaboration: Work closely with Fraud Operations to translate emerging fraud patterns and investigative findings into platform and tooling requirements. Ensure engineering systems give Fraud Ops the visibility, control, and response speed they need to act on evolving threats

 

Who You Are:

• Technical leader: A track record of setting technical strategy through architectural judgment and clear communication via influence, not organizational authority.
• Distributed Systems Expertise: Deep experience designing and operating large-scale, production-grade distributed systems with a focus on reliability, performance, and resilience.
• ML Systems Experience: Comfortable architecting the infrastructure layer around ML workloads (e.g., feature stores, real-time inference pipelines, model serving) even without being an ML practitioner yourself; strong appetite for close, ongoing collaboration with Data Science/ML Engineering.
• Operationally Minded: Experience partnering with operational teams (e.g., Fraud Ops, Compliance) to turn real-world investigative signals into scalable engineering solutions; basic familiarity with security-by-design and regulated data handling is a plus.
• Proactive relationship-builder: led partnerships across SWE, MLE, Product, Operations, and Compliance to align technical direction, drive clarity through ambiguity, and balance immediate product needs with long-term platform investments.
• Applied ML/AI Experience (nice to have): You have experience in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling.

 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

 

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

 

 

The Security & Information team is looking for someone who is passionate about technology and has a roll-up-their-sleeves mentality to join our global team. You’ll play a crucial role in enhancing our security infrastructure, improving networking, ensuring scalability, and maintaining strong security as we continue to grow. If you want to be an industry leader, on a team experiencing hyper-growth, look no further! 

What you’ll do 

As a SecOps Expert, you’ll be responsible for securing and protecting our infrastructure, including managing and administering various security-related technologies, platforms, and tools. You'll also provide security expertise and guidance to the team on various security-related matters. You’ll build and own solutions to quickly identify breach attempts, contain and eradicate threats, streamline our security incident response processes, continuously test our controls, and help the business make informed decisions based on threat intelligence. This is a fast-paced environment, where you’ll have the opportunity to manage multiple projects at once.

This position requires shift work, including occasional night shifts approximately about once every three weeks. Additionally, there may be occasional Friday Morning shifts, which are compensated with a full day off. However, we prioritize our employees' well-being by ensuring that there are no workday shifts immediately following a night shift. Our scheduling aims to maintain a healthy work-life balance for all team members.

Responsibilities 

• Investigate alerts, triage, deep dive, and come up with proper action items and remediation plans. 
• Perform host-based analysis, artifact analysis, and malware analysis in support of security investigations and incident response.
• Coordinate investigation, containment, and other response activities with business stakeholders and groups.
• Develop incident analysis and findings reports for management, including gap identification and recommendations for improvement.
• Recommend or develop new detection logic and tune existing sensors/security controls.
• Work with security solutions owners to assess existing security solutions ability to detect/mitigate the abovementioned TTPs.
• Creating custom SIEM queries and dashboards to support the monitoring and detection of advanced TTPs against the company network. 

Minimum Requirements 

• 4+ years experience working in an Incident Response/Cyber Security Operations Center (in-house or outsourced) creating, escalating, and managing security incidents and creating incident reports.
• Managing low to high-risk cybersecurity events, alerts, and incidents, event monitoring, and analysis, and responding to and escalating IT/DevOps security events and threats and vulnerabilities.
• Collaborating with stakeholders to drive incident response and remediation.
• Development of common runbooks for most frequent or critical incident types.
• 3+ years of working with security tools such as SIEM, Analytics & Intelligence, Intrusion Detection, Malware detection, Data Loss Protection, and Identity & Access Management
• Solid understanding of system and security controls on at least two OSs (Windows, Linux / Unix, and MacOS (Advantage), including host-based forensics and experience with analyzing OS artifacts.
• Problem solver, an in-depth thinker with a growth mindset.
• Excellent communication skills and ability to work collaboratively with other teams 

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Familiarity with cloud services, Kubernetes, cloud environment architecture, and the major cloud providers (AWS, GCP, Azure)

The Problems You'll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Customer Success Manager, you’ll work to own the success and health of a portfolio of clients - primarily private fund managers and the companies they back. You'll be a trusted advisor and the primary relationship point for your clients throughout their entire journey with us.

Specifically, you'll:

• Oversee the full client lifecycle - from onboarding new clients in partnership with our legal delivery team, to managing and deepening relationships with large, established accounts.
• Drive client satisfaction and engagement, proactively checking in on health, identifying risks early, and developing strategies to address them before they escalate.
• Build new relationships and maintain existing ones, establishing yourself as a trusted advisor who understands each client's business, structure, and long-term goals.
• Identify and progress cross-sell and upsell opportunities in close partnership with sales, translating client needs into commercial conversations that benefit both the client and Carta Law.
• Collaborate with legal delivery to ensure smooth onboarding experiences and seamless handoffs, acting as the connective tissue between clients and internal teams.
• Work with marketing and operations on client communications, campaigns, feedback loops, and process improvements that improve the client experience at scale.
• Act as the voice of the client internally - synthesising feedback, usage signals, and relationship intelligence to influence service design, product prioritisation, and go-to-market strategy.
• Leverage CS tooling and emerging AI capabilities to manage your portfolio efficiently, track account health, log activity, and personalise engagement at scale.

The Team You'll Work With

You’ll be joining our Carta Law, Customer Success team. Our team manages the full client lifecycle - from welcoming new clients through onboarding, to building deep, lasting relationships with established fund managers and their legal teams.

We sit at the intersection of legal delivery, commercial strategy, and operations. Day-to-day we partner closely with our legal delivery team, sales, marketing, and operations to ensure clients get maximum value from Carta Law and that we're well-positioned to grow with them over time. We're building the gold standard for client success in the AI-powered legal services space, and you'll have a meaningful hand in shaping what that looks like.

Carta’s London and Denmark locations are a product of our 2022 acquisitions of Capdesk and Vauban. Now operating as one global Carta entity, our U.K. and Denmark locations will  enhance the Carta platform with Capdesk and Vauban as proprietary products.Click the links to read more about the acquisition of Capdesk from Carta and Vauban from Carta

About You

We're looking for a client-focused, commercially aware professional who thrives in a fast-paced, high-ambiguity environment. You bring genuine curiosity to every client conversation, and you have the emotional intelligence to build trust quickly across a range of stakeholders. You're a clear, confident communicator who can translate complexity into clarity — whether you're speaking with a first-time fund manager or a seasoned GC.

Specifically, we're looking for:

• 5+ years of experience in Customer Success or Account Management, ideally within SaaS or professional/legal services. You know how to manage a varied book of business, balance competing priorities, and build trust with sophisticated stakeholders.
• Full lifecycle client ownership. You're comfortable managing clients from day one through to mature, complex relationships - and you know how to adapt your approach at each stage.
• Cross-functional collaboration. You work naturally across delivery, sales, marketing, and operations teams. You know how to marshal internal resources to get things done for clients and push the right levers to drive commercial outcomes.
• Strong commercial instincts. You spot cross-sell and upsell opportunities organically through client conversations and know how to partner with sales to take them forward.
• Outstanding verbal and written communication skills. You can break down complex legal, financial, or operational concepts for any audience. You write clearly, speak with confidence, and know how to tailor your message.
• High emotional intelligence. You read rooms well, build rapport quickly, and know how to navigate difficult conversations with empathy and professionalism.
• High tolerance for ambiguity and adaptability. You thrive in a high-paced, evolving environment where priorities can shift quickly. You view ambiguity as an opportunity rather than a blocker, and you bring structure and calm where others might struggle.
• Genuine curiosity. You ask good questions. You want to understand how your clients' businesses actually work, and you use that understanding to add real value.
• Experience with CS tools and/or AI in practice. You're comfortable using CS platforms and you're either already using AI tools to work smarter, or you're eager to.
• Prior experience in the legal industry is a significant advantage. Whether you've worked at a law firm, a legal tech company, or within an in-house legal function, that context will help you hit the ground running.
• Prior experience in private markets is a significant advantage. Familiarity with venture capital, private equity, or fund operations gives you an immediate leg up in understanding our clients' world.

 

 

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

We are passionate about startups’ success and building a strong community among founders and investors is core to Stripe’s mission of increasing the GDP of the internet.

As the Head of VC Partnerships at Stripe you will drive Stripe’s market share among startups and funded businesses in the venture capital and private equity ecosystem. You own the GTM strategy and will manage a team of partner managers, embedded in-region, who are responsible for building partnerships with top accelerators, VCs and PEs. These partnerships will create strategic value for investor portfolio companies, founders and CXOs and help them get started with Stripe’s payments and business suite of applications.

What you’ll do

As the leader of this key function you will own and develop the investor partner strategy. You will lead your team to deliver on ambitious targets for broadening the adoption of Stripe across funded companies and roll up your sleeves to work directly with them. You are an experienced leader who has demonstrated success in building a team of partner managers to work with venture capital and private equity partners. You have a deep understanding of how to create mutually beneficial commercial outcomes and are continually thinking of ways to improve outcomes for your partners and end users. You will partner closely with sales and marketing leadership to develop an integrated plan for accelerating Stripe market share.

Responsibilities

• Serve as a key leader in APAC  to drive Stripe’s overall investor partner strategy across accelerators, venture capital and private equity
• Ensure that Stripe is the clear choice for startups and funded businesses, amplifying Stripe’s value proposition and position as a partner
• Collaborate cross-functionally with sales, customer success, legal, product, data-science to design best-in-class programs for engaging partners
• Work closely with sales and marketing to drive top-of-funnel activity and develop a customer journey and deliver a best-in-class experience to funded startups
• Lead a team of partner managers, coaching and developing them to achieve results and grow in their career

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of leadership experience working with VC and PE investors and startups
• Strategic leader and people manager with a demonstrated track record in business development and an established network in the VC and PE ecosystem across APAC
• Analytical leader that can use data to make informed decisions on go-to-market across complex markets and ecosystems
• Strong cross-functional collaborator, working with sales, marketing, finance, product and data-science to design best-in-class programs and initiatives for partnerships
• Commercial leader that can partner with sales and customer success teams to ensure optimal customer journey and account management for funded companies

Preferred qualifications

• Former founder, operator, investor that has raised funding and built a comparable motion at an infrastructure company

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Platform Sales team works with B2B Software Platforms to help them facilitate payments for their customers using our Stripe Connect product. Software Platforms, also known as B2B Indirect, are software platform businesses who serve other businesses. Platforms already using Stripe include Shopify, Lightspeed and Mindbody.

As a key member to the Stripe Platforms team, you will navigate complex organizations and identify ways Stripe can exceed expectations. We’re building something new, developing our sales process, our value proposition and assisting in the creation of key tools and assets, we’re looking for pioneers to join us on this adventure. 

If you’re motivated, smart, persistent, and a great teammate, we want to hear from you!

What you’ll do

As a Platform Account Executive for the Southeast Asia region, you will create partnerships between Stripe and the most innovative and fastest-growing software platforms in the world by helping them to understand how Stripe’s online commerce infrastructure can make payments a competitive advantage for their businesses.

You will navigate complex organisations and identify ways Stripe can help them monetise financial services across their business. We’re early in building this specialisation with the need to develop our sales process, refine the value proposition and create localised set of key tools and assets. We’re looking for pioneers to join us on this adventure! 

If you’re motivated, smart, persistent, and a great teammate, we want to hear from you!

Responsibilities

• Own the full sales cycle from lead to close for upper middle market and enterprise companies to showcase Stripe value in competitive processes, and consultatively apply highly-technical product knowledge from Stripe solutions
• Identify and engage with high-potential prospective and existing SaaS Platforms, building long term, strategic relationships with them
• Work with leaders from multiple functions (e.g., Engineering, Product, and Finance) at existing and prospective users to lead complex product workshops and financial analyses
• Develop outbound strategies to create and nurture opportunities within Southeast Asia Market market
• Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well
• Develop relationships with executive stakeholders at new and existing clients

Who you are

You are an adept Enterprise salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have experience working with upper middle market and enterprise companies in Southeast Asia. You get excited about prospecting, and are capable of independently leading a sales cycle from start to finish. You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decisions. Finally, you enjoy building – you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets.

Minimum requirements

• 7+ years of experience of directly selling a technology product or service to the Southeast Asia region at an API-first company, with a record of top performance
• A proven track record of moving sales processes forward from inception to close by leading complex, multi-party sales. SaaS Platforms are trusting Stripe to help them monetise financial services, and you have demonstrated a consultative approach to sales, are quick to understand their potential monetisation strategy,  and are able to help your prospects articulate the value proposition of embedding financial services to create a SaaS Platform business unit.
• Great listening skills and ability to quickly become a trusted resource for decision-makers across technology and finance orgs within software companies
• An ability to understand complex technical problems and understand how Stripe’s solutions can address them. You are confident in understanding Stripe’s API and having technical discussion with support from Stripe engineers.
• A positive attitude and tireless work ethic when encountering blockers to success, whether external or internal
• Ability to operate in a highly ambiguous and fast-paced environment
• Strong interest in technology and fintech
• Fastidious approach to CRM hygiene and experience utilizing thorough sales forecasting metrics on a weekly/quarterly basis and communicating them in a succinct manner

Preferred qualifications

• Knowledge and understanding of existing and developing payments technologies

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Technical Operations team makes Toast's engineering measurable. We connect tool and resource usage, engineering metrics, and customer outcomes into a single, trusted picture that executives, engineering managers, and developers use every day. If you are passionate about visualizing complex business and engineering processes in a way that makes it easy for teams to spot bottlenecks and opportunities before they escalate into major problems, optimize how resources are used, and ultimately improve the customer experience, this team is for you.

We are a small, highly leveraged team. We index heavily into agentic engineering: AI agents are part of how we design, build, test, and operate our systems, and we expect you to learn and grow with those tools every day.

A day in the life (Responsibilities)

• Own the UI and presentation layer of our internal tools and reporting: role-based dashboards, scorecards, and workflow tools that let leaders at every level see engineering health, AI and tooling spend, and cost data for their teams, and act on it
• Design and deliver end-to-end user stories, from the data a view consumes to the experience in front of the user, turning dense, multi-source data and manual processes into clear visualizations and streamlined workflows
• Partner with our Product Owner to identify and define the biggest opportunities for impact, and collaborate with the team's technical lead on end-to-end solutions
• Act as a component owner: break work down into well-defined tasks, drive delivery against the team's goals, and manage the quality, testing, and operational monitoring of what you ship
• Iterate with our internal users (executives, engineering managers, and developers) to continuously improve the fidelity and usability of our tools and reporting
• Use AI-assisted and agentic development workflows as a core part of how you build, and share what you learn with the team
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• 2+ years of frontend or full-stack software engineering experience, building data-rich user interfaces and internal tools that automate manual business/operational processes
• Proficiency in a modern web stack (for example TypeScript/JavaScript and a component-based UI framework), plus working knowledge of SQL and how to consume APIs and data services
• Hands-on use of AI-assisted and agentic development as a core part of how you build: you work with AI agents daily, not occasionally, and take ownership of the quality of everything they produce
• An eye for information design: you care about making complex data legible, trustworthy, and useful to non-technical audiences
• Ownership of quality for the work you ship, including appropriate testing, monitoring, and supporting your work in production
• Strong collaboration skills: you communicate clearly with engineers, product, and business stakeholders, and adapt technical detail to the audience
• Curiosity and a growth mindset: you seek feedback, embrace change, and want to grow toward broader ownership

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.