About the team + role 

Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience. 

As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers.

Shifts actively recruiting for by most needed:

• Remote-Overnights
• In-office Day Shift
• Remote- Mid Shift

This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams.
• Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction.
• Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries.
• Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.
• Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness.
• Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance.
• Engage in continuous learning and actively participate in team-driven process improvements.
• Provide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise

What you bring 

• 3+ years of customer experience within financial services, including at least 1 year working in an active trader role or on a trade desk.
• Active Series 7 & 63 
  • Series 3 required in first 120 days. 
• Bonus if you have Series 4 
• Demonstrated ability to collaborate with cross-functional teams (Product, Compliance, Engineering) to enhance product functionality and customer satisfaction.
• Proven track record of effectively handling escalated customers and successfully de-escalating them
• Familiarity with support platforms and CRM tools (e.g. Salesforce)
• Enthusiasm for financial markets, trading platforms, and fintech innovations.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Growth Engagement team’s mission is to drive the way we connect with customers to increase engagement across our products, connecting the right user to the right action. We focus on informing and implementing a strategic growth roadmap that introduces users to the right products and drives engagement across the entire user journey including onboarding, product adoption, engagement, and retention. We work closely with partners across product, marketing, creative, and data science to build campaigns, experiments, and messaging that increase engagement with our products and services. You will be supported by engineers, analysts, content strategists, brand partners, and product developers as we work toward our common goal to help democratize our financial system!

As a Senior Growth Engagement Manager you will lead the lifecycle strategy for international consumer engagement. You will focus on building automated and triggered journeys that introduce users to the right products and drive engagement across onboarding, product adoption, and retention. In this role, you will bring a quantitative approach to prioritization and creative problem-solving, using marketing technology and data to inform decisions and execution. You will consistently deliver on weekly engagement milestones to support our global customer base!

This role is based in our Ljubljana office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• Own lifecycle strategy for international consumer engagement: identify, size, and prioritise opportunities across onboarding, activation, engagement, retention, and reactivation.
• Collaborate with product, product marketing, design, data science, and creative partners to build personalised, compelling customer journeys.
• Define and execute contact strategy through automated and triggered journeys across key channels (e.g. email, push, in-app surfaces where available), coordinating localisation and approvals across markets as needed.
• Use segmentation and performance analysis to generate data-driven hypotheses; design and implement A/B tests, applying statistical fundamentals (e.g. sample size, significance) to evaluate results.
• Drive the creative development and iteration pipeline, partnering with creative and channel teams to apply experimentation insights and continuously improve execution quality.
• Establish performance reporting to track campaign effectiveness over time and inform prioritisation and roadmap planning.
• Partner with data science and analytics to define success metrics, validate audience logic, and improve tracking/instrumentation where needed.
• Maintain operational rigour (e.g. QA, governance, documentation, and messaging guardrails) to support scalable, compliant communications.

What you bring

• Bachelor's degree from an accredited college or university.
• 7+ years of experience in lifecycle marketing, growth engagement marketing, or marketing automation, ideally in consumer financial services or another regulated, data-driven consumer environment.
• Hands-on experience building segmentation, personalisation, and automated journeys using lifecycle marketing / marketing automation tooling (tool-agnostic; comfort ramping on new internal tools is key).
• Strong experimentation and measurement discipline, including hypothesis development, test design (e.g. A/B testing methodologies), and translating results into iteration.
• Analytical fluency across tools such as Excel, relational databases, and dashboards/reporting.
• Experience developing marketing strategy — opportunity assessment, customer segmentation, message testing — across multiple markets, including localisation workflows and market-by-market rollout constraints.
• Demonstrated ability to lead cross-functionally through influence at a senior level, aligning partners across product marketing, product, creative, and legal/compliance.
• A track record of meeting engagement KPIs with the curiosity, drive, and creativity to execute and iterate in a setting with shifting product requirements; excellent communication skills, with the ability to translate complex concepts into clear, compliant customer messaging.

What we offer

• Challenging, high-impact work to grow your career.
• Performance driven compensation with multipliers for outsized impact and bonus programs.
• Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs.
• Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
• Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces. 
• Monthly commuter stipend to help offset in-office commuting costs.

About the team + role 

Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience. 

As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers.

Shifts actively recruiting for by most needed:

• Remote-Overnights
• In-office Day Shift
• Remote- Mid Shift

This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, in-person attendance is expected 3 days every week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams.
• Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction.
• Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries.
• Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions.
• Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness.
• Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance.
• Engage in continuous learning and actively participate in team-driven process improvements.
• Provide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise

What you bring 

• 1+ years of customer experience within financial services, with interest in working with active traders or on a trade desk.
• Willingness to learn options and margins
• Active Series 7 & 63
• Series 3 required in the first 120 days
• Demonstrated ability to collaborate with cross-functional teams (Product, Compliance, Engineering) to enhance product functionality and customer satisfaction.
• Proven track record of effectively handling escalated customers and successfully de-escalating them
• Familiarity with support platforms and CRM tools (e.g. Salesforce)
• Enthusiasm for financial markets, trading platforms, and fintech innovations.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

What you’ll do

As an Enterprise Account Executive you’ll grow, retain, and win new enterprise business in Canada. You’ll own a portfolio of existing customers while identifying and developing new-logo opportunities. You’ll set and execute long-term account and territory strategies, build relationships with senior customer and internal stakeholders, and partner with product and technical teams to align on business and technical requirements. You’ll build value in competitive situations, lead commercial negotiations, and close new business, expansion, and renewal deals.

Responsibilities

• Work with existing Stripe customers to develop and execute long-term sales strategies that expand Stripe revenue.
• Prospect, qualify, and develop new-logo opportunities across your territory, building a pipeline of enterprise prospects in Canada.
• Own the full sales cycle for new business and expansion opportunities, from business-case development through deal structuring, negotiation, and close.
• Develop account plans and cross-sell into a portfolio of strategic customers, driving growth through expansion and new revenue streams.
• Set deal strategy and lead commercial negotiations for large, complex renewals.
• Build relationships with executive stakeholders across your book of business. Understand the problems they are solving, and help identify the right solutions.
• Map accounts and coordinate meetings with the right external stakeholders to deepen and expand customer relationships.
• Lead and contribute to team projects that improve the sales process and shape Stripe’s sales culture.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 15+ years of sales experience, preferably selling a technical product, with a track record of top performance
• 10+ years leading complex sales cycles with Enterprise organizations required
• Ability to understand technical requirements and craft solutions across multiple products
• Ability to develop and execute account plans spanning multiple business units across complex organizations
• A knack for working well with a wide range of people, both internally and externally
• Strong presentation skills, particularly for in-person meetings with multiple stakeholders
• Proven ability to lead complex negotiations involving bespoke commercial agreements
• Superior verbal and written communication skills
• Ability to operate in a highly ambiguous and fast-paced environment
• Strong interest in technology and a deep understanding of the space
• Payments experience is a plus! 

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The role:

We are looking for a Staff Software Engineer to join the Risk Engineering team and help build the next generation of internal platforms that support risk, compliance, and business decision-making. This role will be responsible for designing, building, and maintaining full stack applications that combine data from Snowflake, AI infrastructure, visualization dashboards, and business logic integrations into reliable, scalable products used by internal business partners.

This is a high-impact hands-on technical leadership role for an engineer who can operate across the stack, understand complex infrastructure, translate business needs into durable technical solutions, and mentor other engineers through strong architecture, code quality, and execution practices.

What you’ll do: 

• Design, build, and maintain full stack internal applications that support risk, compliance, and business workflows
• Develop scalable backend services, APIs, and data integrations that connect application logic with Snowflake and other enterprise data platforms
• Build intuitive frontend experiences, visualization dashboards, and workflow tools that help business users interpret data and complete operational tasks efficiently
• Integrate AI infrastructure and AI-enabled capabilities into internal applications where they can improve productivity, automation, insight generation, or decision support
• Partner closely with business stakeholders to understand needs, clarify requirements, and deliver features that solve real operational problems
• Translate ambiguous business processes into clear technical designs, system workflows, data models, and implementation plans
• Own architecture and technical direction for complex application components, including infrastructure, reliability, observability, security, and maintainability
• Establish strong engineering practices for full stack development, testing, release management, monitoring, and operational support
• Mentor engineers across the team through technical guidance, design reviews, code reviews, pairing, and knowledge sharing
• Identify opportunities to simplify systems, reduce operational burden, improve performance, and increase developer productivity
• Collaborate with cross-functional partners including risk, compliance, data, security, infrastructure, and product stakeholders

What you’ll need:

• 8+ years of professional software engineering experience, with significant experience building production full stack applications
• Strong backend engineering skills, including API design, service architecture, data modeling, and integration with enterprise systems
• Capable frontend engineering experience building user-facing applications, dashboards, or workflow tools with modern web technologies
• Deep experience with cloud infrastructure, distributed systems, observability, deployment patterns, and operational excellence
• Hands-on experience working with Snowflake or similar cloud data warehouse platforms
• Experience building data-driven applications, analytics workflows, or visualization dashboards for business users
• Familiarity with AI infrastructure, LLM-enabled applications, model-serving patterns, or AI workflow integrations
• Strong understanding of security, access control, data handling, and enterprise application design principles
• Proven ability to lead technical design for complex systems and influence engineering direction across a team
• Demonstrated ability to mentor engineers and raise the technical bar through thoughtful review, coaching, and example-setting
• Excellent communication skills, including the ability to work directly with business stakeholders, clarify ambiguous requirements, and explain technical tradeoffs clearly

Nice to have:

• Experience in risk, compliance, financial services, lending, fraud, controls, audit, or regulated environments
• Experience with BI, dashboarding, or data visualization tools and frameworks
• Experience designing human-in-the-loop AI workflows, document intelligence systems, or business process automation tools
• Experience with workflow orchestration, event-driven systems, or data pipeline integrations
• Experience building internal platforms that serve multiple business teams or operational functions
• Experience with governance, lineage, auditability, and controls for data-intensive applications

The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business. Whether we’re enabling new ways to pay, ensuring our platforms can scale to the most demanding levels in the industry, or developing seamless servicing experiences, our focus is on solving complex problems through exceptional engineering.

The International Accelerator Engineering team is growing, and we're looking for an Engineering Manager to lead it! We're a full-stack team located entirely in Europe within the same time zone, but culturally rooted in Silicon Valley. We directly improve the financial lives of over 20 million people shaping how Affirm builds Direct-to-Consumer products for Canada, the UK, and future international markets. We build and own various products used by our consumers, like the Affirm App and other Direct to Consumer products across international markets. We are here to make sure we reach and provide useful tools to our users so they can experience honest financial products at their fullest.

Our work is agile and fast-paced, shipping new code to production for millions to use across geographies and rigorously measuring the impact it has on them. This role rewards curiosity, ownership, ability to zoom in and out, switch contexts often, also in an open contribution model, and a builder's mindset. You'll be responsible for defining the path for reaching our customers worldwide as well as constantly iterating on growing the team and its members.

If you want to build something new and operate it at scale – come join us!

What you’ll do

• We are looking for a collaborative, accountable engineering leader to grow and scale the team delivering Affirm’s direct-to-consumer products across international markets.

• You will lead and grow a full-stack, Europe-based engineering team building the Affirm App and Direct-to-Consumer products for Canada, the UK, and future markets — owning the full software lifecycle from strategy to production.

• You will set a clear technical roadmap, translating international growth objectives into executable engineering plans and maintaining clarity on team priorities in a fast-paced, multi-geography environment.

• You will hire, develop, and retain engineers at all levels; create meaningful career growth paths and hold a high bar for technical craft, reliability, and impact at scale.

• You will drive cross-functional alignment with product, design, data science, and business partners across time zones, ensuring the team ships with speed and quality.

• You will champion engineering excellence — establishing standards for system reliability, performance, and scalability on products serving millions of consumers globally.

• You will foster a culture of ownership and curiosity, where a builder’s mindset, AI-assisted productivity, and rigorous measurement of impact are how the team operates every day.

What we look for

• You have 10+ years of software engineering experience, including 4+ years leading and growing engineering teams in a product-focused environment.

• You have a demonstrated track record of shipping and scaling consumer-facing products — ideally in a direct-to-consumer or fintech context.

• You are experienced building high-performing distributed teams, with strong instincts for developing engineers and creating clarity in ambiguous, fast-moving environments.

• You are a strong cross-functional partner, able to influence and align peers and stakeholders across product, design, and business functions.

• You have experience with international or multi-market product development, with an appreciation for the complexity of operating across geographies and regulatory environments.

• You hold a degree in Computer Science, Engineering, or equivalent practical experience.

• You communicate with clarity and confidence in English (written and verbal).

Compensation & Benefits

Base Pay Grade - P

Equity Grade - 7

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidised medical coverage, dental and vision for you and your dependents.)

Base pay range per year: £142,000 - £190,000

Location: UK Remote

 #LI-Remote

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

We are looking for an Sales Manager to lead our growing team of Account Executives and increase revenue against individual, team and overall Sales goals.

As an experienced people manager with sales experience, you will lead a successful remote Sales team that generates success for our sellers and Square. You'll use insights and data to support and coach your AEs, while building a team culture of high performance, ownership and accountability. Your entrepreneurial approach will be a valuable contribution to developing our strategy, growing the team, and establishing a culture of crisp execution.

We expect this individual to work with a team of remote AEs to co-sell and generate revenue for Square. You will have an active role representing Sales across internal teams, working together with leadership on strategy definition and sales plans. As a brand ambassador for Square, you'll help drive our mission while managing and developing your team of Account Executives to achieve their full potential.

You Will

• Create a team culture of trust, accountability, success and fun where people are encouraged to share information, constructively debate, and communicate freely
• Support direct reports by participating in client and prospect meetings
• Develop a sales team which includes hiring and training new account executives on sales process
• Promote rigorous sales development execution and oversight, and KPI management including hourly/daily metrics, forecasting, and pipeline management
• Build predictable and repeatable sales funnel processes and best practices across team
• Conduct weekly pipeline review and forecast meetings with AEs
• Coach direct reports regarding strategies to increase revenue and customer success
• Evolve the sales strategy, process and tactics to improve performance
• Use the customer voice to improve our products
• Envision new ideas and approaches and take them to fruition

You Have

• 2-3+ years of sales management experience, leading quota-carrying Account Executives or full-cycle sellers is preferred
• 3 years of documented sales success as an individual contributor exceeding target
• Experience in hiring, training and ramping new Account Executives
• Proven track record in collaborating across different teams with the ability to inspire change
• Leadership and coaching experience and a desire to help others be their best
• Expertise in creating structure around sales metrics and managing yourself and others to achieve these metrics
• An understanding of how to refine decision-making and consider the downstream and upstream effects of potential decisions

Pay Transparency

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: $163,600—$245,400 USD

Zone B: $152,200—$228,200 USD

Zone C: $144,000—$216,000 USD

Zone D: $135,800—$203,600 USD

Amounts listed above include target variable compensation.

To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page.

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

We’re building a team of elite sales leaders who raise the performance of everyone around them.

As a Senior Sales Manager, you'll lead a team of approximately 10 Senior Account Executives while owning one of our most important growth levers: developing talent that consistently outperforms expectations. This role isn't about managing activity, it's about building a high-performance sales organization where every hire strengthens the team, every coaching conversation improves execution, and every business decision is grounded in data.

You'll lead our most experienced Account Executives, AEs with 5+ years of full-cycle closing experience, on a fully outbound team where pipeline is strategic and self-sourced across executive networks, partnerships, trade shows, intent data, and more. Your reps own the execution. You sharpen the strategy behind it, and you coach in the work rather than after it. That means diagnosing pipeline health before it becomes a forecasting problem, developing future leaders before promotions become necessary, and building playbooks and an operating rhythm that makes growth predictable.

You'll partner cross-functionally to improve how we sell, challenge the status quo, and continuously raise the talent bar across the organization. Success is measured not only by quota attainment, but by the strength of your team, the quality of your pipeline, and the leaders you develop.

You Will

• Build a High-Performance Team
• Hire exceptional Account Executives and raise the talent bar with every addition to your team. 
• Develop a culture of ownership, accountability, continuous learning and high standards. 
• Identify future top performers early and create development plans that accelerate their growth. 
• Coach Through Data & Business Intelligence
• Lead your business through rigorous pipeline inspection, forecasting and performance diagnostics. 
• Use leading indicators to identify performance gaps early and coach reps toward sustainable improvement. 
• Turn data into action by identifying trends, diagnosing root causes and driving measurable improvements across your team. 
• Drive Operational Excellence 
• Establish predictable operating rhythms around forecasting, pipeline management and business reviews. 
• Build disciplined education that creates consistent, repeatable revenue outcomes. 
• Continuously improve how your team sells by refining processes, simplifying execution and eliminating friction. 
• Lead Through Influence 
• Partner closing with sales Leadership, Marketing, Enablement, Operations and Product to improve the customer journey and strengthen commercial execution. 
• Use customer insights and field intelligence to shape strategy and influence product evolution. 
• Lead through change by helping your team adapt quickly while maintaining high performance. 

You Have

• 7+ years experience as a sales manager. 
• 3 years of documented sales success as an individual contributor exceeding target. 
• A proven track record leading high-performing sales teams in a fast-paced, high-growth environment.
• Experience leading an outbound-led team, with the ability to coach outbound as a strategy: ICP targeting, multi-channel approach, and pipeline quality over sheer volume, rather than as an activity metric.
• Success developing Account Executives into top performers through structured coaching and clear performance expectations.
• Deep expertise in pipeline management, forecasting, and using data to improve business outcomes.
• Demonstrated experience hiring exceptional talent and building teams that consistently outperform.
• Strong business judgment with the ability to balance short-term execution and long-term organizational health.

Pay Transparency

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: ($251,600–$377,400)

Zone B: ($234,000–$351,000)

Zone C: ($221,520–$332,280)

Zone D: ($213,920–$320,880)

Amounts listed above include target variable compensation.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

We’re building a team of elite sales leaders who raise the performance of everyone around them.

As a Senior Sales Manager, you'll lead a team of approximately 10 Senior Account Executives while owning one of our most important growth levers: developing talent that consistently outperforms expectations. This role isn't about managing activity, it's about building a high-performance sales organization where every hire strengthens the team, every coaching conversation improves execution, and every business decision is grounded in data.

You'll lead our most experienced Account Executives, AEs with 5+ years of full-cycle closing experience, on a fully outbound team where pipeline is strategic and self-sourced across executive networks, partnerships, trade shows, intent data, and more. Your reps own the execution. You sharpen the strategy behind it, and you coach in the work rather than after it. That means diagnosing pipeline health before it becomes a forecasting problem, developing future leaders before promotions become necessary, and building playbooks and an operating rhythm that makes growth predictable.

You'll partner cross-functionally to improve how we sell, challenge the status quo, and continuously raise the talent bar across the organization. Success is measured not only by quota attainment, but by the strength of your team, the quality of your pipeline, and the leaders you develop.

You Will

• Build a High-Performance Team
• Hire exceptional Account Executives and raise the talent bar with every addition to your team. 
• Develop a culture of ownership, accountability, continuous learning and high standards. 
• Identify future top performers early and create development plans that accelerate their growth. 
• Coach Through Data & Business Intelligence
• Lead your business through rigorous pipeline inspection, forecasting and performance diagnostics. 
• Use leading indicators to identify performance gaps early and coach reps toward sustainable improvement. 
• Turn data into action by identifying trends, diagnosing root causes and driving measurable improvements across your team. 
• Drive Operational Excellence 
• Establish predictable operating rhythms around forecasting, pipeline management and business reviews. 
• Build disciplined education that creates consistent, repeatable revenue outcomes. 
• Continuously improve how your team sells by refining processes, simplifying execution and eliminating friction. 
• Lead Through Influence 
• Partner closing with sales Leadership, Marketing, Enablement, Operations and Product to improve the customer journey and strengthen commercial execution. 
• Use customer insights and field intelligence to shape strategy and influence product evolution. 
• Lead through change by helping your team adapt quickly while maintaining high performance. 

You Have

• 7+ years experience as a sales manager. 
• 3 years of documented sales success as an individual contributor exceeding target. 
• A proven track record leading high-performing sales teams in a fast-paced, high-growth environment.
• Experience leading an outbound-led team, with the ability to coach outbound as a strategy: ICP targeting, multi-channel approach, and pipeline quality over sheer volume, rather than as an activity metric.
• Success developing Account Executives into top performers through structured coaching and clear performance expectations.
• Deep expertise in pipeline management, forecasting, and using data to improve business outcomes.
• Demonstrated experience hiring exceptional talent and building teams that consistently outperform.
• Strong business judgment with the ability to balance short-term execution and long-term organizational health.

Pay Transparency

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: ($251,600–$377,400)

Zone B: ($234,000–$351,000)

Zone C: ($221,520–$332,280)

Zone D: ($213,920–$320,880)

Amounts listed above include target variable compensation.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.