We're hiring a Senior Product Marketing Manager to own enterprise and B2B product marketing for Base, focused on financial markets. The Base Marketing team drives adoption of Base as the default chain for enterprises building onchain. You'll set the go-to-market strategy for institutional use cases, build the proof engine that turns enterprise wins into pipeline, and lead the launches that position Base as the infrastructure layer for onchain trading, lending, and tokenization.

What you'll do:

• Own the enterprise GTM roadmap for Base financial markets, including positioning, messaging, segmentation, and launch strategy across institutional use cases (trading, lending, tokenization).
• Build a repeatable enterprise proof engine: written case studies, sales-enablement collateral, solution briefs, and flagship video content mapped to priority customer profiles.
• Lead cross-functional launches with Product, BD, CDP, DevRel, Comms, Legal, and Compliance, translating complex and regulated capabilities into clear narratives for business buyers.
• Drive competitive and market intelligence for enterprise crypto, bringing the voice of the enterprise customer into the product roadmap.
• Define and report the metrics that matter - pipeline influence, partner amplification, launch performance, and adoption - then optimize against them.
• Shape the working model for Base's enterprise marketing function and mentor junior PMMs as the team scales.

Required Skills and Experience:

• 6+ years in product marketing or GTM roles with demonstrated B2B/enterprise outcomes, ideally in crypto and/or financial markets.
• Track record of owning end-to-end GTM and launches for technical financial products with measurable adoption or revenue results.
• Fluency with how onchain trading, lending, and tokenization work, and demonstrated ability to partner with Product and Engineering on roadmap decisions.
• Proven cross-functional leadership in 0-to-1 environments, with examples of stretching from strategy through hands-on execution.
• Experience marketing to financial institutions in regulated environments (e.g., MiCA, AML/CFT) or building/scaling a sales-enablement engine for a BD-led motion.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

As an Onboarding Consultant, Toast’s way of saying an “Implementation Specialist”,  you serve as the customer’s relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals,  prioritize work based on customer need and Toast requirements and deliver high quality customer interactions. To thrive as an Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!  

What you'll do (Responsibilities)

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
• Enable restaurant owners and staff to utilize Toast to create best practices for managing your daily restaurant operations - this includes management of labor and food costs, table turn time and guest relationships.
• Responsible for consulting with clients, in French or English, to determine configuration needs prior to go-live and communicating any unique needs to the project resources
• Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources. 
• Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project. 
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
• Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.
• Ensure the transition goes smoothly and that you are available for remote Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.

What you'll need to thrive (Requirements) 

• Must be Bilingual in French.
• 3 + years of experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills 

What will help you stand out (Nonessential Skills/Nice to Haves)

• 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry 
• Payroll experience
• Experience with Salesforce CRM
• Experience working in the tech industry or for a SAAS company 
• Training, teaching, or development experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-DNI

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Product Legal team is responsible for managing the legal and regulatory elements of the design, build and execution of our products and services. We work on some of the hardest technical, commercial, and regulatory problems around, and we’re looking for a product lawyer to join our team. In this role you will be a key advisor to Stripe’s product, engineering and partnerships teams, and will work on a diverse set of matters that straddle financial services, business processes, and technology.

The ideal candidate is passionate about Stripe’s mission of helping businesses grow and thrive. We’re looking for someone who is a team player and willing to jump in on tasks of any size. Stripe operates within a complex and interwoven legal, regulatory, and financial partnership environment around the world. 

What you’ll do

• Counsel Stripe product and engineering teams on a range of issues relating to Stripe's software solutions, including Stripe Revenue Suite, Stripe Profiles, and Stripe Atlas.
• Closely collaborate with teams across Stripe (including, engineering, partnerships, privacy and security teams) to deliver pragmatic and actionable legal advice to your clients on a range of issues related to the product development lifecycle - from initial scoping to launch
• Draft, review, and update internal and external-facing foundational terms and documents for Stripe’s products and service offerings
• Stay up-to-date (with the support of Stripe’s many legal subject matter experts) on laws and regulations dealing with consumer financial data access; analyze laws, regulatory updates, industry trends to proactively advise clients of potential product impacts 
• Participate as a proactive business partner to your product team and build a trusted advisor relationship offering key legal and strategic business input in evolving Stripe and its product roadmap and strategy

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of demonstrated experience either as a qualified lawyer in a top law firm or in-house legal team working with technology companies (ideally the law that applies to cloud-based API service providers) on the legal and regulatory aspects of product development in the technology space
• Proficiency in, and passion for, working with technology and ability to understand complex operational and business models as well as multiple product use cases quickly
• A self-starter and self-learner who thrives in a fast-paced environment, managing multiple work streams and priorities simultaneously and efficiently
• Someone with an ownership mentality that deals well with ambiguity, prides themselves on having excellent judgment and making decisions with limited information 
• Strong communication and relational skills and can work well cross-functionally with a sense of urgency, while remaining highly collaborative and fun
• Excellent project management and organizational skills to stay on top of shifting priorities and thrives working under tight deadlines
• A background in technology law, Excellent written and verbal communication skills.
• Strategic thinking to enable business partners to make decisions that are grounded in a practical application of the law, the technology, and the business goals.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Launched in October 2025, Neighborhoods is a new network between Cash App and Square that gives local businesses the ability to offer online ordering with the power of a mobile app. Sellers get their own branded storefront, accessible on both web and inside Cash App. Customers can seamlessly order ahead, reorder, earn rewards and stay connected to support the businesses they love. With 4 million sellers using Square and 57 million monthly active accounts on Cash App, we have a unique opportunity to connect local sellers and local customers in their area. Learn more about Neighborhoods in the 2025 Fall Square Release announcement.

As a senior iOS engineer on the Neighborhoods team, you will help bring the vision of the neighborhood network to life. You will shape the technical direction for Neighborhoods mobile experiences across Cash App and Square Point of Sale, while staying hands-on with the systems and features that help customers discover and support local businesses. You will lead cross-team technical decisions, work across organizational boundaries with teams in Square and Cash App, and help other engineers deliver reliable, high-quality product experiences.  

We are a small, collaborative and remote-friendly team. We believe in people over process, value authenticity and openness, and have a bias for action. Come join us! 

You Will

Lead major Neighborhoods mobile workstreams across Cash App and Square

• Lead major mobile workstreams within a company-level initiative to redefine local commerce and connect the Square and Cash App ecosystems
• Drive cross-team architecture and execution with teams across Square and Cash App to deliver seamless integration of Neighborhoods loyalty, marketing, and ordering features in Cash App running on Square’s platform
• Shape the mobile systems that connect customer discovery in Cash App with seller ordering and fulfillment workflows in Square Point of Sale
• Stay hands-on in iOS development using SwiftUI, Workflow, and related technologies across the Square Point of Sale and Cash App codebases, making tradeoffs that keep mobile experiences reliable, scalable, and polished
• Partner with backend, web, and Android engineers to ship features with a focus on quality and craft, while mentoring engineers and raising the technical bar for the team
• Work cross-functionally with product managers and designers to define product scope, sequence ambiguous work, and make clear technical and product tradeoffs

Lead as an AI-native product engineer

• Use AI tools as a native part of feature development: exploring unfamiliar codebases, prototyping product ideas, accelerating implementation, generating tests, improving observability, and tightening documentation
• Identify, teach, and scale practical AI-assisted workflows for product engineering, especially in cross-codebase feature work, migration, debugging, QA, experimentation, and rapid iteration
• Apply strong judgment around AI-generated work: verify behavior, protect customer trust, preserve maintainability, and use AI to raise the team’s technical bar
• Model how a senior engineer uses AI to multiply impact without losing product taste, architectural ownership, or accountability for the systems we ship

Qualifications

• 8+ years of relevant experience with iOS engineering design and implementation, including deep Swift and Objective-C experience
• Experience leading iOS architecture with unidirectional data flow, declarative UI frameworks, and scalable mobile patterns
• Experience leading medium-to-large, multi-person mobile initiatives that cross team boundaries, from ambiguous problem framing through delivery, including applying AI tools thoughtfully to improve engineering speed, quality, and learning
• Proven ability to work across team boundaries and disciplines to deliver remarkable solutions to customers
• Track record shaping team mission and roadmap, rallying others around technical direction, and mentoring engineers to expand their scope and impact

Technologies We Use and Teach

• SwiftUI, UIKit, Swift Concurrency, Combine
• Protocol Buffers
• Bazel for our build environment
• AI tools including Cursor, Claude Code, Goose

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Launched in October 2025, Neighborhoods is a new network between Cash App and Square that gives local businesses the ability to offer online ordering with the power of a mobile app. Sellers get their own branded storefront, accessible on both web and inside Cash App. Customers can seamlessly order ahead, reorder, earn rewards and stay connected to support the businesses they love. With 4 million sellers using Square and 57 million monthly active accounts on Cash App, we have a unique opportunity to connect local sellers and local customers in their area. Learn more about Neighborhoods in the 2025 Fall Square Release announcement.

As a staff iOS engineer on the Neighborhoods team, you will help bring the vision of the neighborhood network to life. You will guide the technical direction for Neighborhoods mobile experiences across Cash App and Square Point of Sale, connecting product strategy to durable mobile architecture while staying hands-on with the systems and features that help customers discover and support local businesses. You will lead complex cross-organizational technical decisions with teams across Square and Cash App, build alignment with senior engineering and product partners, and help engineers across partner teams deliver reliable, high-quality product experiences.  

We are a small, collaborative and remote-friendly team. We believe in people over process, value authenticity and openness, and have a bias for action. Come join us! 

You Will

Guide Neighborhoods mobile technical direction across Cash App and Square

• Lead strategic, cross-organizational mobile workstreams within a company-level initiative to redefine local commerce and connect the Square and Cash App ecosystems
• Drive cross-organizational architecture and execution with teams across Square and Cash App to deliver seamless integration of Neighborhoods loyalty, marketing, and ordering features in Cash App running on Square’s platform
• Guide the architecture of mobile systems that connect customer discovery in Cash App with seller ordering and fulfillment workflows in Square Point of Sale
• Stay hands-on in iOS development using SwiftUI, Workflow, and related technologies across the Square Point of Sale and Cash App codebases, making architectural tradeoffs that keep mobile experiences reliable, scalable, and polished
• Partner with backend, web, and Android engineers to ship features with a focus on quality and craft, while mentoring engineers and raising technical standards across the team and partner teams
• Work cross-functionally with product managers, designers, and engineering leaders to define product scope, sequence ambiguous cross-team work, and make clear technical and product tradeoffs

Lead as an AI-native product engineer

• Use AI tools as a native part of feature development: exploring unfamiliar codebases, prototyping product ideas, accelerating implementation, generating tests, improving observability, and tightening documentation
• Identify, teach, and scale practical AI-assisted workflows for product engineering, especially in cross-codebase feature work, migration, debugging, QA, experimentation, and rapid iteration
• Apply strong judgment around AI-generated work: verify behavior, protect customer trust, preserve maintainability, and use AI to raise the team’s technical bar
• Model how a staff engineer uses AI to multiply impact without losing product taste, architectural ownership, or accountability for the systems we ship

Qualifications

• 12+ years of relevant experience with iOS engineering design and implementation, including deep Swift and Objective-C experience
• Experience guiding iOS architecture with organizational impact, including unidirectional data flow, declarative UI frameworks, and scalable mobile patterns
• Experience leading strategic, complex mobile product or platform initiatives with organizational impact, from ambiguous problem framing through delivery, including applying AI tools thoughtfully to improve engineering speed, quality, and learning
• Proven ability to drive collaboration across team, organizational, and discipline boundaries to deliver remarkable solutions to customers
• Track record shaping organizational technical direction, rallying teams around long-term architecture and product strategy, and mentoring engineers to expand their scope and impact

Technologies We Use and Teach

• SwiftUI, UIKit, Swift Concurrency, Combine
• Protocol Buffers
• Bazel for our build environment
• AI tools including Cursor, Claude Code, Goose

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As the Vice President of Enterprise Sales, you will lead the strategy and execution of Toast’s most complex go-to-market (GTM) engine across Enterprise and Mid-Market divisions—spanning hotels, sports & entertainment, and global restaurant brands. A critical focus of this role is accelerating our expansion into the Quick-Service Restaurant (QSR) and drive-through segments.

Reporting directly to the Chief Operating Officer of Enterprise, you will leverage AI-driven insights and rigorous sales methodologies to transform our motion into a world-class, process-driven organization. You will bridge the gap between brand promise and operational delivery at massive scale, navigating multi-year C-suite negotiations with iconic global brands.

A day in the life (Responsibilities) 

• C-Suite Engagement: Build trusted, collaborative relationships with global enterprise executives, backed by a disciplined, repeatable sales process.
• GTM Strategy & Innovation: Direct the go-to-market strategy for Toast's newest hardware and software solutions, positioning our platform as the partner of choice for high-volume, multi-unit brands.
• Sales Motion Modernization: Audit and optimize current sales cycles to increase velocity, driving measurable operational efficiency and consistency across all enterprise segments.
• AI-Powered Operations: Introduce and scale predictive, machine-learning-powered forecasting tools to replace manual projections with data-validated insights.
• Product & Engineering Partnership: Collaborate with Product and Engineering leadership to translate complex, enterprise-level partner requirements into a scalable, repeatable product roadmap.
• Industry Representation: Represent Toast across the enterprise sector, engaging at key industry forums and cultivating strategic partnerships to solidify our market leadership.

What you'll need to thrive (Requirements)

• Executive Leadership: Demonstrated track record leading high-performing enterprise GTM organizations capable of closing complex, large-scale annual contract value ($100M+ ACV) agreements with household-name brands.
• GTM Evolution: Proven ability to mature an organization's go-to-market approach—shifting from transactional, relationship-led efforts to structured, enterprise-level execution without losing operational momentum.
• Sales Tech & AI Vision: Deep expertise in modern sales tech stacks, with a clear vision for leveraging machine learning and data analytics in revenue operations and pipeline forecasting.
• Methodology Mastery: Expert-level proficiency in enterprise sales frameworks (e.g., MEDDPICC, Sandler) and a history of implementing them to reduce friction in complex sales cycles.
• Cross-Functional Influence: Exceptional ability to partner with Product and R&D teams to synthesize custom technical demands into platform features that win deals sustainably.
• Strategic Agility: Ability to thrive in a fast-paced environment, balancing long-term strategic vision with the agile execution required to capture a rapidly evolving market.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Credit Risk Analyst - Financial Products

As a Credit Risk Analyst based in Chicago, you will be part of a growing team responsible for evaluating, managing, and scaling credit risk across Adyen’s expanding suite of financial products. The team plays a critical role in assessing credit risk, underwriting SME and enterprise merchants, and ensuring that portfolio performance remains within Adyen’s risk appetite, while enabling sustainable growth for our merchants.

Beyond day-to-day underwriting and portfolio management, the team owns the development and operation of credit risk frameworks for new and evolving financial products (e.g. Adyen Capital). Working closely with Commercial, Product, Compliance, and other cross-functional partners, you will help design scalable, data-driven risk processes that support Adyen’s global growth ambitions.

The Credit Risk team is in an early stage of its journey, offering significant opportunities to shape processes, influence product direction, and grow alongside the business. You will join an international, diverse team that values ownership, pragmatism, and collaboration, and operates across regions and cultures.

The ideal candidate combines strong problem-solving skills, clear and direct communication, and deep financial expertise to deliver thoughtful risk assessments and contribute to strategic recommendations on credit policies, frameworks, and practices.

What you’ll do

• Perform the credit underwriting and portfolio monitoring of different financial products, including loans to SMBs and other credit products to enterprise customers;
• Analyze the impact of business model, industry and macro-economic developments on the credit portfolios and the credit risk offering of Adyen;
• Develop and implement credit risk strategies to enhance portfolio performance while ensuring alignment with risk appetite and business objectives;
• Drive continuous improvement of our global and US-specific credit risk underwriting and monitoring framework, including policies, procedures and practices;
• Provide credit risk expertise to a variety of stakeholders to guarantee that credit risk is properly considered in new commercial product developments;
• Identify manual steps in underwriting, portfolio monitoring, and credit decisioning workflows that are prime candidates for AI-driven automation
• Develop clear documentation and governance frameworks for automated decisions, ensuring transparency, auditability, and alignment with regulatory expectations
• Stay current with advancements in AI applied to credit risk, advocating for adoption of new techniques where they can drive meaningful efficiency or accuracy gains

Who you are

• Financial Expertise: 
• Minimum of 3+ years of experience in commercial credit underwriting, preferably within banking, fintech, or SMEs credit lending-driven environments.
• Strong analytical capabilities with demonstrated ability to interpret financial statements, assess borrower quality, and identify key risk drivers, trends, and early-warning indicators.
• Proven experience managing and assessing credit portfolios across products such as SMB lending, working capital solutions, overdrafts, charge cards, and/or asset-backed financing.
• Experience operating in high-volume, scalable credit environments is a strong plus, including exposure to payments, automation, and data-driven decisioning frameworks.
• Ability to balance risk and return, applying sound judgment to make credit decisions in line with defined risk appetite and business objectives.
• Familiarity with U.S. regulatory frameworks and guidelines related to credit risk; hands-on regulatory experience is a strong plus but not required.

Mindset:

• Results-driven and outcomes-focused, with a strong sense of ownership and accountability for decisions and impact.
• Comfortable operating in a fast-scaling environment, contributing to the design of robust processes and building with automation and scalability in mind.
• Adaptable and resilient, able to adjust quickly to changing priorities, product offerings, and risk profiles.
• Collaborative team player with a low-ego, high-accountability mindset who values constructive challenge and shared success.

Communication

• Clear and effective communicator who is able to communicate straight and to the point.
• Comfortable engaging with a wide range of stakeholders, both internally and externally, across functions and seniority levels.
• Capable of navigating complex and sensitive conversations with regulators, merchants, and partners, translating risk considerations into clear, actionable messages.

Please note that this role is a hybrid, 3x a week position in Chicago.

The base salary for this role in Chicago is: $100,000.00-$130,000.00. The Total Compensation package also includes Restricted Stock Units (RSUs). 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Money (Credit and Banking) team is dedicated to supporting customers navigating Robinhood’s banking, credit, and money movement products. As a Customer Experience Lead (CXL) for Money, you will act as the primary escalation point, subject matter expert, and coach for the Money/Credit team. You will partner closely with the Money Manager to drive team readiness and ensure our agents deliver an expert, high-touch service experience.

This role is based in our Westlake, TX office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• Handle complex banking and credit escalations, resolving sensitive customer issues with empathy and precision.
• Drive team readiness and assist managers with day-to-day workflow management.
• Mentor and coach agents on the desk, focusing heavily on Interpersonal Communication, Coaching, and Change Resiliency.
• Serve as a deep subject matter expert on Robinhood’s credit and banking products.
• Actively participate in scenario-based coaching and interpersonal skills development for the team.
• Support key initiatives aimed at improving customer experience metrics such as ASAT and QA.

What you bring

• Deep subject matter expertise in banking and credit products.
• Strong communication, coaching, and change resiliency skills.
• Prior experience in an advanced service or lead capacity, demonstrating the ability to guide peers.
• Ability to quickly defuse customer anxiety through exceptional customer service skills.
• Strong critical thinking and logical problem-solving skills to isolate and resolve escalated issues.
• A proactive mindset to creatively discover ways to improve productivity and quality for the Customer Experience team.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

Principal, CX Standards & Operating Systems

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As the Principal, CX Standards & Operating Systems, you will play a critical role in helping customer-centric decision-making remain consistent, measurable, and scalable as Toast grows and customer insights become increasingly decentralized and AI-enabled. You will build the standards, operating mechanisms, and governance systems that help teams translate customer evidence into high-quality decisions and deliver a cohesive experience across products, segments, and geographies.

In this role, you will establish practical frameworks that embed customer outcomes into planning, prioritization, and execution across Toast. You will work closely with leaders and cross-functional partners to define shared standards, operationalize customer-focused commitments, and create visibility into progress and outcomes.

This is a high-impact, high-visibility role within the Customer Experience team. You will join a small team shaping how Toast understands, designs, and manages the customer experience at scale.

A day in the life (Responsibilities)

• Build and maintain operating systems that enable consistent, measurable, and scalable customer-centric decision-making across Toast.
• Develop and evolve CX principles and decision-quality guardrails that help teams evaluate customer impact and make aligned tradeoffs.
• Establish standards for evaluating and applying customer evidence, including insights generated or synthesized using AI.
• Develop service policies and experience standards that promote consistency across customer touchpoints.
• Design and oversee customer immersion programs that bring employees and leaders closer to the lived experiences of Toast customers.
• Partner with business leaders to incorporate customer outcomes into OKR and goal-setting processes.
• Own the operating mechanisms for Customer Experience initiatives, including progress tracking, accountability, executive visibility, and the operationalization of customer-focused commitments.
• Partner across Product, Customer Success, Operations, and other functions to drive adoption of shared customer experience standards.
• Benchmark cross-industry best practices and emerging trends to continuously elevate Toast’s approach to customer-centric decision-making.
• Measure the adoption and effectiveness of CX standards and identify opportunities to improve consistency in customer outcomes across teams and customer segments.

What you’ll need to thrive (Requirements)

• 8+ years of relevant experience in customer experience, customer strategy, operating-model design, business operations, management consulting, governance, or a related field.
• Demonstrated experience building scalable frameworks, standards, governance mechanisms, or operating systems within a complex organization.
• Strong understanding of customer experience principles and how customer insights inform business planning, prioritization, and execution.
• Experience influencing senior leaders and driving alignment across multiple functions without direct authority.
• Ability to translate broad customer and business objectives into clear, practical standards and operating mechanisms.
• Strong analytical judgment, including the ability to assess the quality of evidence, identify patterns, and establish meaningful measures of success.
• Excellent written and verbal communication skills, with the ability to make complex concepts clear and actionable for different audiences.
• Strong program leadership and organizational skills, with a track record of driving cross-functional work from definition through adoption.
• Comfort operating in a dynamic, fast-paced environment where structures and processes are continuing to evolve.
• An entrepreneurial mindset and a passion for building systems that help organizations consistently make better decisions for customers.

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

What you’ll do

As an Account Executive, Existing Business, you’ll be managing existing relationships and identifying new opportunities to expand Stripe’s footprint within existing accounts. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals.

Responsibilities

• Work with existing Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue
• Own the full sales cycle, from business case development, to deal structuring and negotiating, to close
• Develop account plans and cross sell into your list of strategic customers, driving growth through expansion and new revenue streams 
• Drive deal strategy and commercial negotiations for large, complex renewals
• Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions
• Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship
• Lead and contribute to team projects to develop and refine our sales process and help shape the Stripe sales culture

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• 8+ years of sales experience, preferably selling a technical product, with a track record of top performance
• 5+ years leading complex sales cycles with Enterprise organizations required
• Ability to understand technical requirements and craft solutions across multiple products
• Ability to develop and execute account plans spanning multiple business units across complex organizations
• A knack for working well with a wide range of people, both internally and externally
• Strong presentation skills, particularly for in-person meetings with multiple stakeholders
• Proven ability to lead complex negotiations involving bespoke commercial agreements
• Superior verbal and written communication skills
• Ability to operate in a highly ambiguous and fast-paced environment
• Strong interest in technology and a deep understanding of the space

In office locations include: San Francisco & New York 

About the InfoSec & IT Team

The Application Security team helps Affirm build and launch products that earn customer trust, meet compliance obligations, and reduce business risk. We partner closely with product, engineering, infrastructure, risk, compliance, and other teams to identify security risks early, recommend pragmatic mitigations, and help teams find safe paths to launch.

We are looking for an early-career Application Security Engineer who is curious, collaborative, and comfortable working with code. You will help assess application risks, support vulnerability management efforts, partner with engineering teams on secure design decisions, and contribute lightweight tooling, automation, and code-informed analysis that helps AppSec scale across Affirm.

This role is a great fit for someone who has hands-on software or security experience, enjoys reading and reasoning about code, is actively developing offensive security skills, and wants to apply those skills in a product-minded, risk-based way.

What You'll Do

• Partner with product and engineering teams to identify application security risks and help frame them as clear business risks, launch options, and recommended next steps.

• Read application code, configuration, pull requests, logs, and documentation to understand how systems work and where security risks may exist.

• Contribute small code changes, scripts, detections, tests, secure defaults, or automation that improve AppSec workflows and reduce recurring issues.

• Work in GitHub to review code changes, understand engineering context, participate in pull request discussions, track remediation work, and collaborate with engineers.

• Help evaluate vulnerabilities from internal testing, bug bounty reports, security tooling, penetration tests, and other sources; partner with teams to prioritize and remediate issues based on real-world risk.

• Contribute to vulnerability management workflows, including triage, validation, severity assessment, remediation guidance, tracking, and reporting.

• Translate recurring security findings into repeatable mechanisms such as secure coding guidance, checklists, paved paths, lightweight automation, detection logic, reusable review patterns, or developer-facing documentation.

• Work with engineers to understand system designs, data flows, trust boundaries, authentication and authorization models, code paths, and potential abuse cases.

• Communicate security issues clearly to both technical and non-technical audiences, including the risk, tradeoffs, recommended mitigations, and residual risk.

• Build strong relationships across Affirm teams and influence security outcomes without relying on formal authority.

• Help connect AppSec work to customer trust, regulatory/compliance expectations, operational resilience, and business outcomes.

• Continue developing hands-on offensive, defensive, and software engineering skills through practical work, labs, tooling, research, certifications, or contributions to internal security programs.

What We Look For

• 0–2+ years of experience in application security, software engineering, security engineering, vulnerability management, penetration testing, security operations, or equivalent practical experience.

• Foundational programming ability in one or more languages such as Python, JavaScript/TypeScript, Kotlin, or similar.

• Comfort reading, navigating, and reasoning about code, even in unfamiliar codebases.

• Experience using Git and GitHub or similar version-control workflows, including branches, commits, pull requests, code review, issues, or project tracking.

• Some hands-on experience building, testing, breaking, or securing software. This could include professional experience, internships, security labs, CTFs, bug bounty work, open-source contributions, personal projects, automation scripts, internal tools, or coursework.

• Ability to write clear, maintainable scripts or small programs to solve practical problems, automate manual workflows, analyze data, validate findings, or improve security processes.

• Foundational understanding of common web, API, mobile, cloud, and application security risks, such as OWASP Top 10 issues, authentication and authorization flaws, injection, insecure design, secrets exposure, dependency risks, and data protection concerns.

• Interest in offensive security, such as studying for or completing security certifications, practicing web/API testing, learning exploit development fundamentals, using tools like Burp Suite, or participating in labs and capture-the-flag environments.

• Exposure to vulnerability management concepts, including triage, severity assessment, remediation tracking, false-positive analysis, compensating controls, and risk-based prioritization.

• Ability to reason about risk and tradeoffs, not just identify issues. You can explain what could go wrong, how likely it is, what impact it may have, and what options exist to reduce risk.

• Strong product and engineering empathy. You seek to understand launch goals, technical constraints, user impact, and business priorities before recommending a path forward.

• Clear written and verbal communication skills, including the ability to explain security findings in practical, actionable terms.

• A collaborative mindset and comfort working across product, engineering, compliance, risk, infrastructure, and security teams.

• Curiosity, humility, and a growth mindset. You proactively seek feedback, ask good questions, and continue building your technical depth.

• Secure-by-design judgment, including the ability to spot patterns, recommend simple controls, and balance launch velocity with meaningful risk reduction.

About the InfoSec & IT Team

The Application Security team helps Affirm build and launch products that earn customer trust, meet compliance obligations, and reduce business risk. We partner closely with product, engineering, infrastructure, risk, compliance, and other teams to identify security risks early, recommend pragmatic mitigations, and help teams find safe paths to launch.

We are looking for an early-career Application Security Engineer who is curious, collaborative, and comfortable working with code. You will help assess application risks, support vulnerability management efforts, partner with engineering teams on secure design decisions, and contribute lightweight tooling, automation, and code-informed analysis that helps AppSec scale across Affirm.

This role is a great fit for someone who has hands-on software or security experience, enjoys reading and reasoning about code, is actively developing offensive security skills, and wants to apply those skills in a product-minded, risk-based way.

What You'll Do

• Partner with product and engineering teams to identify application security risks and help frame them as clear business risks, launch options, and recommended next steps.

• Read application code, configuration, pull requests, logs, and documentation to understand how systems work and where security risks may exist.

• Contribute small code changes, scripts, detections, tests, secure defaults, or automation that improve AppSec workflows and reduce recurring issues.

• Work in GitHub to review code changes, understand engineering context, participate in pull request discussions, track remediation work, and collaborate with engineers.

• Help evaluate vulnerabilities from internal testing, bug bounty reports, security tooling, penetration tests, and other sources; partner with teams to prioritize and remediate issues based on real-world risk.

• Contribute to vulnerability management workflows, including triage, validation, severity assessment, remediation guidance, tracking, and reporting.

• Translate recurring security findings into repeatable mechanisms such as secure coding guidance, checklists, paved paths, lightweight automation, detection logic, reusable review patterns, or developer-facing documentation.

• Work with engineers to understand system designs, data flows, trust boundaries, authentication and authorization models, code paths, and potential abuse cases.

• Communicate security issues clearly to both technical and non-technical audiences, including the risk, tradeoffs, recommended mitigations, and residual risk.

• Build strong relationships across Affirm teams and influence security outcomes without relying on formal authority.

• Help connect AppSec work to customer trust, regulatory/compliance expectations, operational resilience, and business outcomes.

• Continue developing hands-on offensive, defensive, and software engineering skills through practical work, labs, tooling, research, certifications, or contributions to internal security programs.

What We Look For

• 0–2+ years of experience in application security, software engineering, security engineering, vulnerability management, penetration testing, security operations, or equivalent practical experience.

• Foundational programming ability in one or more languages such as Python, JavaScript/TypeScript, Kotlin, or similar.

• Comfort reading, navigating, and reasoning about code, even in unfamiliar codebases.

• Experience using Git and GitHub or similar version-control workflows, including branches, commits, pull requests, code review, issues, or project tracking.

• Some hands-on experience building, testing, breaking, or securing software. This could include professional experience, internships, security labs, CTFs, bug bounty work, open-source contributions, personal projects, automation scripts, internal tools, or coursework.

• Ability to write clear, maintainable scripts or small programs to solve practical problems, automate manual workflows, analyze data, validate findings, or improve security processes.

• Foundational understanding of common web, API, mobile, cloud, and application security risks, such as OWASP Top 10 issues, authentication and authorization flaws, injection, insecure design, secrets exposure, dependency risks, and data protection concerns.

• Interest in offensive security, such as studying for or completing security certifications, practicing web/API testing, learning exploit development fundamentals, using tools like Burp Suite, or participating in labs and capture-the-flag environments.

• Exposure to vulnerability management concepts, including triage, severity assessment, remediation tracking, false-positive analysis, compensating controls, and risk-based prioritization.

• Ability to reason about risk and tradeoffs, not just identify issues. You can explain what could go wrong, how likely it is, what impact it may have, and what options exist to reduce risk.

• Strong product and engineering empathy. You seek to understand launch goals, technical constraints, user impact, and business priorities before recommending a path forward.

• Clear written and verbal communication skills, including the ability to explain security findings in practical, actionable terms.

• A collaborative mindset and comfort working across product, engineering, compliance, risk, infrastructure, and security teams.

• Curiosity, humility, and a growth mindset. You proactively seek feedback, ask good questions, and continue building your technical depth.

• Secure-by-design judgment, including the ability to spot patterns, recommend simple controls, and balance launch velocity with meaningful risk reduction.