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Director of Client Engineering
ABOUT TIDE
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,800 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
ABOUT THE TEAM
You will lead the Client Engineering organisation, responsible for the core health and delivery of Tide’s mobile and web applications. This group comprises Core Architecture, Engineering Productivity, and Quality Engineering. Your mission is to ensure our frontend ecosystem is a competitive advantage, providing the standards and tools that allow our product teams to build with confidence and speed.
You will lead a team of Engineering Managers and partner with a tenured community of Staff Engineers to solve our most complex technical challenges.
ABOUT THE ROLE
As Director of Client Engineering, you own the technical direction and standards for Tide’s frontend. We are looking for a leader who is deeply engaged in the architectural health of our applications. You will be the primary advocate for a frontend stack that is performant, maintainable, and aligned with our commercial goals.
As Director of Client Engineering you will
- Architectural Advocacy: Partner with our Staff Engineers to drive a pragmatic frontend strategy. You will take a hands-on approach to identifying and resolving bottlenecks in our large-scale monorepo workflows, ensuring the codebase remains sustainable.
- Technical Stewardship & Efficiency: Advocate for the technical solutions that make the most sense for Tide’s business goals. You will evaluate our current stack and workforce model to ensure we are maximising engineering leverage without sacrificing the right tool for the job.
- Product Virtualisation & Observability: Advocate for systems that provide stakeholders globally with full visibility into the product experience across all configurations.
- Delivery Excellence: Be responsible for the delivery of a modern Release Engineering model. You will ensure your teams implement a comprehensive automation strategy that prioritises high-frequency, predictable deployment cycles.
- Emerging Technology & AI: Provide thought leadership on leveraging AI and agentic solutions within the client-side experience. You will explore how AI can optimise frontend performance, automate routine interactions, and drive personalised member experiences.
WHAT WE ARE LOOKING FOR
- Seasoned Leadership: You have led significant engineering organisations and are comfortable navigating the complexities of high-scale frontend architecture.
- Skilled Collaborator: You can thoughtfully debate technical trade-offs to reach the best outcome for the business.
- Frontend Pragmatist: You have a deep understanding of frontend best practices. You aren’t tied to a specific framework or a single way of working and instead focus on the best outcome for the business. You have a track record of improving efficiency and modernising mobile release cycles, and you know how to navigate the technical and organisational trade-offs involved in those transitions.
- Systems Thinking: You naturally see the connection between technical foundations and team velocity. You focus on the system-level improvements that help every product team move faster.
- Commercial Maturity: You understand that technical strategy must serve business goals. You are comfortable making and communicating trade-offs to both technical and non-technical stakeholders.
OUR TECH STACK
We use the latest iterations of Flutter and Dart with a modular architecture to build scalable applications. Our stack includes state management, dependency injection, and navigation tools to streamline development. We emphasize code generation, backend communication efficiency, and BDD testing. Monitoring, analytics, and CI/CD are powered by Firebase, DataDog, LaunchDarkly, and GitHub Actions for seamless deployment and reliability.
We use:
- Frontend: Flutter (Mobile), Angular (Web)
- Backend: Java (17+), Spring Boot
- Databases: PostgreSQL, MySQL
- Messaging: Kafka, AWS SQS/SNS
- Infrastructure: Kubernetes (EKS), AWS
WHAT YOU’LL GET IN RETURN
Our location-specific employee benefits are designed to cater to the unique needs of Tideans:
- Competitive Compensation – Competitive salary and share options.
- Time Off – Generous annual leave on top of bank holidays.
- Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
- Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
- Access to salary sacrifice benefits – like Nursery (could save up to 47% on fees!) and Cycle to Work discounts.
- Health Insurance – Comprehensive Private family insurance plan.
- Life & Accident Cover – Comprehensive accidental and life insurance protection.
- Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
- Retirement Planning – Build your retirement fund faster with Tide’s pension scheme on eligible earnings.
- Volunteering & Development Days – Paid days annually for volunteering or personal growth.
- Learning & Development – Annual budget for books, courses, coaching, and more.
- WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
- Home Office Setup – Contribution towards setting up your home office.
- Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
- Snacks & Meals – Daily breakfast spread with all-day coffee, tea, and juices.
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Credit Operations Collections Analyst
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Risk Operations team is looking for an experienced Credit Operations Collections Analyst to join an industry leading global credit operations team. As a Credit Analyst, you will execute operational collections and workout processes at scale while devising growth friendly solutions that reduce Stripe’s credit risk.
Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Billions of dollars are processed by Stripe each year and the Credit Operations team works to ensure that exposure is minimised while facilitating company growth.
We are looking for someone passionate about commercial credit, the payments ecosystem, and has a strong desire to work collaboratively with peers and partners in the credit space while building and enhancing Stripe’s collections processes at scale. This person will work alongside a global team of analysts and build cross functional partnerships with engineering, strategy, sales, vendor management and more.
The right candidate for this role should have an understanding of general credit principals, risk management, and credit modeling. Successful candidates for the role will have a minimum of four years experience in commercial credit collections and workouts within the payments, fintech, or financial service spaces.
What you’ll do
Responsibilities
- Work with merchants from venture-backed startups to well established institutions
- Complete in-depth credit reviews on merchants to identify credit concerns and collections strategies
- Investigate and action/triage escalations across multiple channels while providing accurate and timely responses
- Own various operational processes that the team performs such as credit collections reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation
- Identify risk factors & trends and further report said trends to the wider risk team
- Utilize analytics to optimize strategies which can be enforced across the portfolio
- Maintain regular communication with cross-functional stakeholders
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
- Lead team work streams related to credit decisioning & accuracy, providing updates in team and org wide business reviews.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 4+ years of relevant experience in commercial credit collections and managing workouts with a solid understanding of general commercial credit principals.
- 1 or more years of experience leading risk related projects or initiatives working closely with cross-functional stakeholders.
- Experience using data to propose creative solutions to both tactical and strategic problems
- Creativity, a team-focused mentality, and effective problem solving skills
- The ability and desire to question the status quo
- The ability to approach challenges from a user perspective while being pragmatic and solutions oriented
- Deep empathy for entrepreneurs running a business and are motivated to solve problems to empower them
Preferred qualifications
- Credit experience in payments, e-commerce, or fintechs
- Experience designing credit/risk workflows, analyst tooling, and processes/procedural workflows
- Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations
Staff Software Engineer, Backend (Order Platform)
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As a Staff Software Engineer on the Order Platform team, you'll shape the systems that power every Affirm purchase after checkout — orders, captures, refunds, and settlement — and drive the technical strategy that lets our merchants and consumers transact reliably at scale. Your work raises the bar for reliability and simplicity across our engineering systems, keeping the platform highly available while defining the capabilities that unlock future product needs.
We're a small, senior team doing high-leverage work within Financial Platforms. Today we're consolidating the internal platform behind Affirm's post-checkout APIs — drawing clean domain boundaries, migrating existing merchants, and enabling future product launches. You'll set technical direction, mentor a strong group of engineers, and own decisions that matter for years.
What You'll Do
· You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects.
· You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed.
· You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes.
· You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, polcities, testing and alerting in place to support “keep the lights on” & on-call efforts.
· You will foster a culture of quality and ownership on your team by setting code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks.
· You will help develop talent on your team by providing feedback and guidance, and leading by example.
What We Look For
· You have 8+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin.
· You have an extensive track record of developing highly available distributed systems using technologies like AWS, MySQL, Spark and Kubernetes.
· You are analytical and discerning in designing services with clear API boundaries, strong reliability characteristics, and thoughtful handling of consistency, idempotency, and failure modes — ideally in a payments, commerce, ledger, or other financially-sensitive domain.
· You have experience delivering major features, system components or deprecating existing functionality in a system through the definition of a technical and execution plan. You write high quality code that is easily understood and used by others.
· You thrive in ambiguity, and are comfortable moving from low level language idioms all the way to the architecture of large systems to understand how they work.
· Your growth and impact trajectory demonstrates that you have mastered gathering and iterating on feedback from your engineering and cross-functional peers.
· You have strong verbal and written communication skills that support effective collaboration with our global engineering team.
· This position requires either equivalent practical experience or a Bachelor’s degree in a related field.
Base Pay Grade - P
Equity Grade - USA 13
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $230,000 - $290,000
USA base pay range (all other U.S. states) per year: $204,000 - $264,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Lead Country Commercial Manager for Admin Services
ABOUT TIDE
At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,800 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
About the team
The Admin Services commercial team are responsible for driving adoption and usage of essential products for Small Business Owners. This includes Tide’s range of accounting packages, as well as invoicing, expense management, payroll and Company Formations / Company Secretariat services. Most of these are sold on a subscription basis, providing consistent value to members and a consistent revenue stream to Tide. The team works closely with Product, Finance, Business Insights, CRM and Operations teams to translate member and commercial insights into appealing product enhancements, effective positioning, and strategies that enhance engagement and retention.
About the role
We’re looking for an exceptional Lead Country Commercial Manager to drive revenue growth across Admin Services product by building out an Accountant GTM, building the foundations and eventually a scaled up program of partnering with Accountants to drive referrals and retention onto Tide products like Accounting, Invoicing and Payroll. In addition to this the role leads on driving the penetration and adoption of our Invoicing tool and the connected revenue associated with it. You will sit at the heart of Tide’s commercial function, and be responsible for collaborating with cross-functional teams to understand product performance, uncover opportunities, and work across multiple areas to deliver. This will require a relentless focus on the numbers and our members, product prioritisation, and detailed planning to ensure revenue targets are hit and customer lifetime value is always increasing.
The role includes close partnership with marketing teams to ensure seamless delivery of ‘always on’ campaign activity. This role will also own the strategy and launch approach for new product launches, ensuring that all channels and member touch points are considered. This includes end-to-end journeys and transaction channels. You’ll need to partner effectively with multiple stakeholders to make this happen – excellent organisation and communication skills essential.
Some of the things you’ll be doing:
- Revenue Ownership & Forecasting: Partner closely with Finance and key stakeholders to set, track, and refine financial projections for Accountant initiatives/GTM and Invoicing ensuring revenue accountability and proactive identification of risks and opportunities.
Partnerships collaboration: working with Partnerships to identify the Accountant value proposition and then working with teams to turn Accountants into referrers and advocates for Tide
- Analytics-Driven Insight: with the support of the BI team you will analyse member behaviour, segment audiences, and measure subscription cohort performance. You will then translate this data into clear recommendations that shape product prioritisation, pricing, positioning and communications.
- Product Development: Leveraging the commercial and analytics insights, you will partner with the Product teams to address areas of opportunity. This will include shaping product positioning, product led growth, aligning on roadmaps and supporting successful product launches with tailored GTM strategies.
- Launch Strategy: You’ll support new feature launches across channels, partnering with excellent sales, and operations teams to deliver best-in-class experiments. You’ll facilitate brainstorm sessions / workshops to surface creative ideas and implementation plans.
- Stakeholder Management: As you’ll be working in a highly collaborative way, it will be key to communicate regularly with a wide range of stakeholders. This will include Tide’s Senior Leadership Team as well as the C-Suite.
- Commercial & Competitor Intelligence: Lead ongoing commercial research and competitive analysis to monitor trends, and benchmark to translate it into actionable strategies that strengthen and differentiate Tide’s positioning and value proposition.
- Member Obsession: You will be or become an expert in the core motivations of our members in order to focus on bringing their voice to commercial and product design discussions.
What we are looking for
- Strong commercial acumen: Proven experience in driving commercial impact, partnering with finance to understand performance and identify opportunities to improve. Able to set and track clear KPIs across all initiatives to meet revenue goals.
- 5+ years’ experience leading ‘always on’ activity to drive commercial performance. This will ideally be with specific experience in Accounting, Invoicing or Expense Management products, ideally in a fintech environment – key is demonstrated ability to plan and deliver consistent activity that drives commercial impact.
- Strong analytical mindset: Able to review and interpret data to develop hypotheses and assumptions, turning insights into clear, actionable plans.
- Proven GTM track record – delivering holistic, high impact omni-channel campaigns (across sales, CRM, in-app contact points)
- Exceptional project management skills, able to juggle multiple launches and tactical tests in a fast-moving environment.
- Creative collaborator: Builds relationships across teams, crafts compelling messaging and navigates ambiguity with confidence.
- Self-starter attitude: Works backwards from targets, removes blockers proactively and adapts when priorities shift.
What you’ll get in return
- Competitive salary
- Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
- Hundreds of perks and discounts through Vitality Health Insurance (fitness watches, Waitrose cashback, gym membership etc.)
- 24/7 Employee Assistance Programme
- 25 days holiday with the ability to buy extra days
- Professional L&D budget per year
- Referral bonus when you bring your friends to join Tide
- Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
- Spacious brand new office in Liverpool street with an all-day snacks bar
- Enhanced family-friendly leave
- 24 hours paid volunteering time off per year
- Flexible work from home or at the office arrangements
- Monthly team socials (we’ve had themed bingo, online cocktail making sessions, wellbeing challenges and themed virtual pub quizzes)
- Sabbatical leave
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Platform Product Operations Lead - Payward Services
Account Executive, Enterprise (Grower)
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
What you’ll do
As an Account Executive, Enterprise (Grower), you’ll be managing existing relationships and identifying new opportunities to expand Stripe’s footprint within existing accounts. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals.
Responsibilities
- Work with existing Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue
- Own the full sales cycle, from business case development, to deal structuring and negotiating, to close
- Develop account plans and cross sell into your list of strategic customers, driving growth through expansion and new revenue streams
- Drive deal strategy and commercial negotiations for large, complex renewals
- Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions
- Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship
- Lead and contribute to team projects to develop and refine our sales process and help shape the Stripe sales culture
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of sales experience, preferably selling a technical product, with a track record of top performance
- 8+ years leading complex sales cycles with Enterprise organizations required
- Ability to understand technical requirements and craft solutions across multiple products
- Ability to develop and execute account plans spanning multiple business units across complex organizations
- A knack for working well with a wide range of people, both internally and externally
- Strong presentation skills, particularly for in-person meetings with multiple stakeholders
- Proven ability to lead complex negotiations involving bespoke commercial agreements
- Superior verbal and written communication skills
- Ability to operate in a highly ambiguous and fast-paced environment
- Strong interest in technology and a deep understanding of the space
Product Manager II - Fraud
Product Manager II - Fraud
Account Executive, Bridge (Stripe Crypto and Stablecoins)
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Account Management team at Bridge is dedicated to the growth, retention, and expansion of key customers. Our Enterprise Account Management team focuses on driving measurable expansion across a portfolio of strategic enterprise customers through deep account knowledge, flawless technical execution and strong cross-functional partnership.
Why Bridge
Join a team that values clear thinking, quantitative rigor, and customer obsession. At Bridge you’ll own meaningful customer outcomes, operate with autonomy, and have the opportunity to shape how we scale revenue across high-potential accounts.
What you’ll do
As an Enterprise Account Manager at Bridge you will own a book of existing Enterprise and Strategic accounts and be responsible for deepening relationships, expanding revenue, identifying product gaps and driving product adoption, preventing churn and securing long-term renewals. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. As Bridge continues to develop within Stripe’s Money Management organization, you will also drive your customers’ adoption of additional features available through Stripe.
Responsibilities
- Develop account plans and cross sell into your list of strategic customers, driving growth through expansion and new revenue streams
- Drive deal strategy and commercial negotiations for large, complex renewals
- Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions
- Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship
- Lead and contribute to team projects to develop and refine our sales process and help shape the Bridge/Stripe sales culture
- Think strategically about opportunities to scale account relationships beyond Bridge product adoption into wider Stripe use-cases
- Lead commercial negotiations and renewals to expand and retain customer revenue.
- Identify churn signals in your book and implement strategies to prevent revenue losses.
- Coordinate with product, success, risk, and operations teams to solve complex customer needs and ensure a great user experience.
- Translate customer feedback into actionable product and process improvements to better serve scaled customer segments.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 8+ years of full sales cycle or account management experience focused on existing business accounts; preferably selling a technical product, with a track record of top performance
- 6+ years leading complex sales cycles with Enterprise organizations required
- Ability to understand technical requirements and craft solutions across multiple products
- Ability to develop and execute account plans spanning multiple business units across complex organizations
- A knack for working well with a wide range of people, both internally and externally
- Strong presentation skills, particularly for in-person meetings with multiple stakeholders
- Demonstrated ability to close upsell opportunities and manage complex pricing or commercial negotiations.
- Superior verbal and written communication skills
- Ability to operate in a highly ambiguous and fast-paced environment
- Strong interest in technology and a deep understanding of the space
- Willingness and ability to work in-office in London at least three days per week.
Preferred qualifications
-
- Previous experience at a high-growth payments, fintech, crypto, or technology company.
- Experience with CRM tools, Excel, and basic SQL or a demonstrated comfort with data tools and analysis.
- Background in working cross-functionally with product, risk, and operations teams to deliver outcomes for customers.
Solution Architect Enablement Business Partner
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Global Sales Enablement is responsible for driving productivity and effectiveness across Stripe's sales organization. We're looking for a technical enablement expert who is passionate about empowering solution architects. The Solution Architect (SA) Enablement Business Partner will develop and deliver enablement programs that equip our SA teams with the deep product knowledge, technical skills, and consultative selling capabilities needed to drive success for Stripe enterprise customers. This role requires strong technical expertise, a keen eye for content curation, and the ability to scale enablement at pace. This individual is flexible, meticulous in their craft, and has a positive “can do” attitude.
What you’ll do
You'll act as a strategic partner to SA leadership and contribute to the global sales enablement strategy, designing and delivering the programs that equip solution architects with the product knowledge and consultative skills needed to drive success for Stripe enterprise customers. Working at the intersection of Product and GTM, you'll build the content, tools, and systems that let SA enablement scale as the organization grows—staying current on industry trends and competitive landscapes to ensure the team always has a technical edge.
Responsibilities
- Design and deliver comprehensive onboarding programs, ongoing training, and just-in-time learning resources to keep our SA teams at the cutting edge
- Identify skill and knowledge gaps, then partner cross-functionally to build innovative enablement programs that drive measurable improvements in satisfaction, productivity, and revenue generation
- Leverage scalable content creation and curation frameworks to efficiently package technical product information, solution architectures, and selling strategies
- Establish metrics and analytics to track the impact of enablement initiatives and make data-driven decisions
- Collaborate with product, engineering, and go-to-market teams to ensure enablement content is always up-to-date and optimized for the field
- Partner with Product Operations and Product teams to stay ahead of upcoming product releases and ensure technical readiness prior to launch
- Cultivate a community of expert practitioners, crowdsourcing best practices and user-generated content to continuously improve enablement
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of experience including SA and enablement for global organizations offering payments or SaaS-based solutions
- Ability to translate complex technical concepts for a sales audience
- Proven track record of designing and delivering effective enablement programs that drive measurable improvements in sales performance
- Demonstrated ability to work cross-functionally with both technical and non-technical stakeholders, and build productive relationships with teams across the organization
- Experience with content creation, curation, and knowledge management platforms
Preferred qualifications
- An advanced degree or certificate in enablement
- Deep expertise across the Stripe product suite
- Stripe implementation experience
- Passion for continuous learning and a solutions-oriented mindset
- Strong project management skills with the ability to multitask, prioritize, and execute in a fast-paced environment
- Excellent communication and presentation skills, with experience engaging both technical and non-technical stakeholders
Territory Account Executive , Retail - Covington, GA
After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform.
As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.
A day in the life (Responsibilities)
- Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
- Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close
- Conduct demos and develop a solution that best meets the prospect’s needs
- Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
- Leverage Salesforce (our CRM) to manage all sales activities
- Understand the competitive landscape and determine how to best position Toast in the market
What you’ll need to thrive (Requirements)
- An entrepreneurial and feedback-driven mindset
- Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
- Proven track record of success in meeting and exceeding goals
- Ability to work in a fast-paced, entrepreneurial and team environment
- Self-motivated, creative, flexible, and willing to navigate ambiguity
Lives in or in proximity to market and willingness to travel 25% or more
What will help you stand out (Nonessential Skills/Nice to Haves)
- Retail operations experience
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Territory Account Executive , Retail - Decatur, GA
After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform.
As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.
A day in the life (Responsibilities)
- Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
- Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close
- Conduct demos and develop a solution that best meets the prospect’s needs
- Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
- Leverage Salesforce (our CRM) to manage all sales activities
- Understand the competitive landscape and determine how to best position Toast in the market
What you’ll need to thrive (Requirements)
- An entrepreneurial and feedback-driven mindset
- Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
- Proven track record of success in meeting and exceeding goals
- Ability to work in a fast-paced, entrepreneurial and team environment
- Self-motivated, creative, flexible, and willing to navigate ambiguity
Lives in or in proximity to market and willingness to travel 25% or more
What will help you stand out (Nonessential Skills/Nice to Haves)
- Retail operations experience
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
------
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.