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At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

The work:

We're seeking a dedicated, passionate, and eager Principal Technical Program Manager to join our team responsible for leading large cross-functional programs linked to our Products. This role reports to the Head of TPM within Ripple Core. This is a challenging and technical role, requiring the expertise to synthesize business and technical requirements and the foresight to ensure we are solving for Ripple's current and future customer needs. You will work closely with our product and engineering teams to design robust and scalable systems, lead product schedules, remove roadblocks, and ensure high development velocity. Ideal candidates have a track record of seeing around the corner and providing technical leadership to deliver for customers. You will be responsible for high-level strategy, but also know when to get hands-on to push an initiative forward. You must be passionate about enabling teams to invent and deliver customer-focused solutions to bold and ambiguous challenges.

What you'll do:

• Develop department-level priorities and strategy across strategic product initiatives by understanding our customers and technology deeply.
• Reduce ambiguity and risk by proactively identifying and eliminating bottlenecks and obstacles, raising issues strategically, and making sound data-driven decisions that deliver for our customers based on associated trade-offs.
• Communicate with purpose and clarity, bringing together cross-functional teams to achieve program objectives.
• Be a role model and an inspiring leader for other TPMs.
• Create technical frameworks that can be used by engineering teams for decision-making.
• Improve the efficiency of Operational Excellence processes across the organization.
• Partner with program managers, product managers, and engineering managers to understand development priorities and drive alignment across multiple partners with impactful priorities.
• Coordinate testing and release dependencies for assigned engineering teams, and across teams as products converge for release.
• Build release, bug, and progress-tracking dashboards to advise partners on development progress and gaps.

What you'll bring:

• 12+ years of previous release and/or technical program management experience on projects involving sophisticated enterprise tech environments, working directly with many teams across functions.
• Ability to use data and analytics to look at trends and lead health of projects and systems.
• Shown understanding and working knowledge of software development and modern project management standard processes, such as Agile, Scrum, Six Sigma, etc.
• Ability to coordinate multi-functionally, build consensus, and deliver across teams. Able to influence without authority, negotiate, and encourage others in a matrixed environment.
• Experience with project planning tools such as Jira and Confluence, and proficiency in Google Sheets.
• Experience crafting or architecting (design patterns, reliability and scaling) of new and existing systems.
• Experience in Payments, Custody, Stablecoin, and/or Blockchain ecosystems.

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

The work:

We're seeking a dedicated, passionate, and eager Principal Technical Program Manager to join our team responsible for leading large cross-functional programs linked to our Products. This role reports to the Head of TPM within Ripple Core. This is a challenging and technical role, requiring the expertise to synthesize business and technical requirements and the foresight to ensure we are solving for Ripple's current and future customer needs. You will work closely with our product and engineering teams to design robust and scalable systems, lead product schedules, remove roadblocks, and ensure high development velocity. Ideal candidates have a track record of seeing around the corner and providing technical leadership to deliver for customers. You will be responsible for high-level strategy, but also know when to get hands-on to push an initiative forward. You must be passionate about enabling teams to invent and deliver customer-focused solutions to bold and ambiguous challenges.

What you'll do:

• Develop department-level priorities and strategy across strategic product initiatives by understanding our customers and technology deeply.
• Reduce ambiguity and risk by proactively identifying and eliminating bottlenecks and obstacles, raising issues strategically, and making sound data-driven decisions that deliver for our customers based on associated trade-offs.
• Communicate with purpose and clarity, bringing together cross-functional teams to achieve program objectives.
• Be a role model and an inspiring leader for other TPMs.
• Create technical frameworks that can be used by engineering teams for decision-making.
• Improve the efficiency of Operational Excellence processes across the organization.
• Partner with program managers, product managers, and engineering managers to understand development priorities and drive alignment across multiple partners with impactful priorities.
• Coordinate testing and release dependencies for assigned engineering teams, and across teams as products converge for release.
• Build release, bug, and progress-tracking dashboards to advise partners on development progress and gaps.

What you'll bring:

• 12+ years of previous release and/or technical program management experience on projects involving sophisticated enterprise tech environments, working directly with many teams across functions.
• Ability to use data and analytics to look at trends and lead health of projects and systems.
• Shown understanding and working knowledge of software development and modern project management standard processes, such as Agile, Scrum, Six Sigma, etc.
• Ability to coordinate multi-functionally, build consensus, and deliver across teams. Able to influence without authority, negotiate, and encourage others in a matrixed environment.
• Experience with project planning tools such as Jira and Confluence, and proficiency in Google Sheets.
• Experience crafting or architecting (design patterns, reliability and scaling) of new and existing systems.
• Experience in Payments, Custody, Stablecoin, and/or Blockchain ecosystems.

What You’ll Do

Join our mission to deliver unparalleled customer support in the dynamic world of cryptocurrency and DeFi. As a Customer Frontline Support Engineer, you will act as the first point of contact for our customers, resolving complex issues with empathy, precision, and urgency. You'll be instrumental in ensuring our customers succeed, collaborating with internal teams to deliver proactive, world-class support.

This role is intended to work US-Pacific hours and operates on a 24/7 schedule including weekend and holidays to meet customer needs, with shifts determined based on seniority and business requirements. 

The hired candidate will ultimately work a fixed Wednesday through Sunday schedule consisting of:

• Wednesday and Thursday: 8:00 AM to 5:00 PM (US- Pacific)
• Friday: 10:00 AM to 7:00 PM (US-Pacific)
• Saturday 8:00 AM to 5:00 PM (US-Pacific)
• Sunday: 8:00 AM to 5:00 PM (US-Pacific)
  
  

*Please note that these hours are subject to change based on business needs, with or without advance notice.

Training Period:
All new hires will initially undergo training Monday through Friday during standard US-Eastern business hours. During the training period, which may last approximately 90 to 180 days depending on individual progress and proficiency with the platform, candidates may occasionally be scheduled for rotating weekend shifts (Saturday or Sunday, 11:00 AM to 8:00 PM US-Eastern) as part of their onboarding and readiness preparation. Upon successful completion of training, the employee will transition to the assigned Wednesday through Sunday schedule listed above.

Responsibilities

• Serve as a trusted advisor and advocate for customers, managing inquiries with empathy and efficiency.
• Provide real-time support via Slack and other communication tools, ensuring timely and accurate resolutions.
• Deliver outstanding technical support for Fireblocks' SaaS platform, going above and beyond to address customer needs.
• Escalate and collaborate on complex issues with the Senior Support Team, ensuring seamless resolution and customer satisfaction.
• Proactively identify and resolve recurring issues, contributing to process improvements and enhancing the customer experience.
• Manage cases meticulously, maintaining clear and detailed documentation throughout the support process.
• Communicate effectively during critical incidents, participating in "war room" calls and keeping customers informed with timely updates.
• Embrace and adhere to business processes and policies while suggesting improvements to enhance the customer journey.

Required Skills

• 1 - 2 years of experience in a customer support or similar role, with a passion for delivering exceptional service.
• Strong troubleshooting skills with the ability to work under pressure and prioritize customer needs effectively.
• Exceptional written and verbal communication skills, demonstrating professionalism and empathy in all interactions.
• Proven ability to build strong relationships with customers, acting as a trusted advisor and advocate for their needs.
• A customer-first mindset, ensuring that resolutions align with customer success and satisfaction.
• Demonstrated experience in managing and resolving complex issues with a proactive and collaborative approach.
• Ability to adapt quickly to changing customer needs and prioritize tasks to meet expectations.
• Commitment to continuous learning and staying updated on the latest industry trends and technologies.

Nice-to-Have

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• Previous experience supporting SaaS-based solutions or working in the financial services or technology sectors.
• Familiarity with databases, scripting languages (Python, JavaScript, etc.), and tools like Coralogix, Kibana, Grafana, and LogStash.
• Understanding of blockchain technologies and cryptographic principles used in public blockchain networks.
• Proven ability to work collaboratively in a team-oriented environment to solve customer challenges.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $96,000 to $126,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. 

While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.

We're looking for seasoned full-stack software engineers to join Gusto's HR Experience team.

Half the American workforce works at a small business, and most of those businesses can't afford a real HR team. When they hit an HR decision they don't have the expertise for — a termination, a comp change, setting a time-off policy for the first time — they either pay for expensive outside help or guess, even though the right answer depends on rules that vary across 50 states and hundreds of localities. HR Experience is building that expertise directly into Gusto: compliant HR guidance and documentation, built natively for both the employer creating it and the employee receiving it, in a domain where the compliance bar is real — "mostly right" isn't good enough.

You'll also help drive the other half of HR Experience's mission: using AI to make Gusto's human HR Partners faster and more effective, so more small businesses can get real HR support without needing to hire their own HR team.

As a Staff Software Engineer, you'll operate across the full product lifecycle: shaping features from early spec and design through to launch and long-term iteration. That means writing clean frontend code, designing and building reliable backend APIs, influencing product direction, and taking ownership of what happens after a feature ships.

If you're drawn to work that combines technical craft with real-world impact — helping small businesses get HR infrastructure they can actually rely on — join us!

Here's what you'll do day-to-day:

• Design, build, and test across Gusto's HR experience — the employer-facing document and guidance tools, and the employee-facing side of that same experience
• Build AI tools and agents that help scale Gusto's HR Partners team, automating the compliance and document workflows human HR partners handle today
• Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale
• Help scale one of the largest Ruby/Rails and Javascript/React applications in the world
• Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch
• Build products that our customers genuinely love

Here's what we're looking for:

• Successful applicants typically have 8+ years of software development experience
• Compliance/HR Domain Expertise (Preferred): experience building products in regulated, compliance-heavy domains (HR, payroll, benefits, tax, or similar), especially where requirements vary by state or locality
• Experience owning multi-quarter projects that solve complex engineering problems and make measurable customer impact at scale
• Experience driving large, cross-functional projects end-to-end through ambiguity — scoping, sequencing, and unblocking without needing the problem pre-broken-down; aligning multiple stakeholders and working with multiple teams
• Actively uses agentic coding tools (for example, Claude Code or Codex) as part of your daily engineering workflow, and has used them to meaningfully accelerate yourself and others
• Experience with, or strong interest in, building agents and MCP tools — and judgment about applying them safely in domains where "mostly right" isn't good enough
• Ability to mentor engineers to maximize their performance and impact

Others:

• Experience in, or interest working in, Ruby on Rails
• Appreciation for a collaborative, test-driven environment
• Ability to build well-structured, maintainable, well-documented code
• Ability to effectively communicate across engineering teams and with business stakeholders

Please note that travel to Gusto's office for onboarding is required for this position. If you have any questions regarding this requirement, please share with your recruiter.

Our cash compensation range for this role is $199,000–$247,000 for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Global Partner Engineering and Operations (PE&O) team is a vital part of Stripe’s Global Partnerships organization, playing a key role in our overall success. We manage the technical and operational dimensions of new and existing strategic product partnerships and programs. Positioned at the nexus of product development, engineering, and partnerships, we facilitate seamless collaboration essential for supporting Stripe’s rapid growth.

Our team is a diverse mix of technical and business professionals dedicated to executing operations with financial ecosystem partners. We ensure efficient technical onboarding and implementation, while also overseeing ongoing KTLO (Keep-The-Lights-On) activities and achieving strict quality and performance benchmarks. Additionally, the PE&O team initiates partner-agnostic programs and solutions to tackle broad ecosystem challenges, developing tools that enhance operational efficiency and scalability.

In This Role

The team is establishing a new function to oversee Card Network Compliance. In this position, you will be responsible for developing programs and processes to address Stripe’s card network changes and their implications for both Stripe and its users. This role is crucial for ensuring we stay informed about ongoing card network announcements, enhancing our strategic position, and driving operational efficiency in response to changes.

This is an exciting opportunity to contribute significantly to building a function from the ground up and to help formulate strategies that align with the best interests of Stripe and its users!

What You’ll Do:

• Implement Release Management Process: Establish a release management process for Stripe in accordance with Card Network mandates, advising all cross-functional partners on the impacts, changes, and timelines associated with network updates. Conduct comprehensive analyses of how these mandates affect existing processes and services.
• Review Card Network Releases: Review, analyze, and assess biannual card network releases to identify key initiatives that will significantly impact Stripe’s business. Collaborate cross-functionally with various teams to ensure proper visibility and prioritization of these initiatives. Facilitate communication between engineering teams and the card networks' Technical Partner Managers (TPaMs) to streamline clarifications and negotiations regarding complex mandates and programs.
• Monitor Compliance: Establish a framework and process for monitoring compliance with card network requirements and internal policies. Ensure regular audits and assessments are conducted to identify gaps and drive continuous improvement strategies.
• Develop Metrics and Dashboards: Create and implement comprehensive metrics and JIRA dashboards to effectively monitor, review, and analyze mandates for each release cycle. Regularly update and refine the dashboards to reflect current business priorities and challenges, enabling teams to make informed decisions and proactively address potential issues related to card network mandates.
• Manage Mandate Intake Process: Oversee the network mandate intake process, ensuring timely review, assessment, and prioritization of mandates. Lead the proactive management of waiver requests, liaising between compliance and operational teams for resolution.
• Engage with External Partners: Actively engage with external network partners by participating in councils, forums, and regular strategic meetings. Establish and nurture relationships that facilitate mutual understanding of goals and objectives.
• Advocate for Stripe: Serve as a dedicated advocate for Stripe within the card network ecosystem, ensuring that the unique perspectives, challenges, and opportunities faced by Stripe are considered by network stakeholders.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience in the payments industry, with significant expertise in working with card networks and understanding card network rules and compliance activities.
• In-depth understanding of acquiring platforms and systems, and their interactions with card network products and processes.
• Proficient in navigating and using JIRA for project management and tracking. Familiarity with card network portals for managing and monitoring compliance activities. Comfortable utilizing Google Workspace tools (such as Sheets, Docs, and Slides) for collaboration and documentation.
• Proven track record of effectively collaborating with product and engineering teams to develop new processes and strategies in partnership with them.
• Strong program and project management abilities, with the capacity to engage and influence stakeholders outside of direct control.
• Excellent written and verbal communication skills to effectively engage with both internal and external partners and drive change.
• Ability to thrive with minimal guidance, navigating uncertainty and ambiguity while shaping a new program and function at Stripe.
• Strategic thinker adept at identifying cross-functional issues, providing innovative solutions, and communicating the implications of these solutions across existing processes, systems, and teams.

Preferred qualifications

• Prior experience at a payment service provider (PSP), card network, or high-growth technology company  is preferred.
• Bachelor’s degree in a relevant field (e.g., Finance, Technology) is preferred.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The mission of the People Analytics team is to improve Stripe’s performance by collecting data, measuring critical constructs, and generating insights that help Stripe attract, develop, and retain our most important asset: our Stripes.

We are a team with diverse backgrounds across consulting, HR, and data-focused disciplines who are curious, passionate, and committed to using science and data to deliver high-value, precise outputs to our users.

What you’ll do

This role sits at the intersection of analytics and business partnership in equal measure. You will serve as the People Analytics Analyst and Business Partner to the People Partners supporting Stripe's International organization, supporting a group of People Partners who look after our global sites across Core, Tech, and GTM functions. As the sole People Analytics team member based in Europe, you will be the first point of contact for International stakeholders and will need to operate with confidence and autonomy in that capacity. 

Responsibilities

• Serve as the primary analytics partner and single point of contact for People Partners and senior business leaders supporting Stripe's International organization
• Develop and present comprehensive analyses that shape how leaders understand and act on their organizations, including ad hoc requests requiring urgency and clear communication
• Design, build, and maintain analytics products and self-service tooling through Visier and AI-powered solutions
• Lead backend Visier platform administration including metric and dimension configuration, data hygiene, security, and report design governance
• Partner with data engineering to identify and execute improvements to our workforce data ecosystem
• Collaborate across People Research and Insights, People Partners, and the Business to identify and deliver the highest-impact work 

Who you are

We’re looking for an analytics analyst and business partner who will help us in our ongoing journey to build a world class People Analytics team and improve the overall employee experience and productivity of our Stripes. You are someone who is curious, has an eye towards craftsmanship and enjoys working in a very fast-paced environment.  Through your work, you will likely need to partner closely with our People Research & Insights team, People Partners, People Org teams, and the Business to identify opportunities for greatest impact - then deliver value through creative problem-solving, actionable insights, and effective people practices. Examples of projects this individual may lead include Org health analysis, team size and spans, talent density, recruiting productivity, and geo strategies.

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience in management consulting, people analytics, or a related analytical role (inside or outside of HR)
• Demonstrated ability to operate in a business partner capacity, working directly with senior stakeholders as a single point of contact
• Strong data visualization and communication skills, with the ability to translate complex findings into clear narratives for a range of audiences including senior leaders
• Working knowledge of Visier or a comparable BI platform; Visier experience strongly preferred
• Hands-on experience using AI platforms such as those from Anthropic, OpenAI, or Google to develop tooling and accelerate analytical workflows
• Experience with human capital benchmarking and target setting
• Comfortable with ambiguity, competing priorities, and delivering high-quality work at pace

Preferred qualifications

• Experience supporting international or multi-site organizations
• Experience across the full analytics project lifecycle from requirements gathering through deployment
• A bias toward automation, self-service enablement, and building for scale
• Experience with a scripting language such as Python or R
• Current on best practices, research, and case studies in people analytics and workforce measurement
• You can bring structure to ambiguity

The Senior Counsel, Commercial role is based in New York and will play a significant role in Fireblocks’ continued growth in the Americas financial markets. This role will focus on commercial contracting and will work as part of the broader legal team supporting the business globally. You will work closely with the Americas Sales and Customer Success Teams on strategic client matters. Your experience will make you a persuasive and effective advisor to both management and your clients.

You will work with business partners in a dynamic and fast-paced environment driving meaningful impact. You should be comfortable working in a technical, software development environment alongside product, security, finance, sales, and marketing professionals.

Responsibilities

• Focus on some of our largest commercial transactions in support of our SaaS services. You will be drafting and negotiating a wide variety of contracts with the leading financial institutions of the world, including MSAs, SaaS agreements, SOWs and NDAs.
• Own the review cycle from drafting and negotiation through closure.
• Structure and negotiate risk allocation and regulatory compliance provisions calibrated to each transaction.
• Use AI tools to streamline complex reviews; refine legal templates and processes; create sales training and enablement materials.
• Identify potential risk and recommended mitigants in commercial transactions for escalation to senior leadership.
• Partner with procurement on high-risk vendor contract reviews.
• Support due diligence processes involving material commercial contracts.
• Advise stakeholders on the legal risks, business strategies, and other product and regulatory issues related to commercial transactions and general operations.

Required Skills

• 8+ years experience at a top-tier law firm and/or in-house at a technology company
• Experience negotiating complex software or SaaS transactions
• Background in the financial services, fintech, blockchain, cybersecurity, or crypto industries, preferred
• J.D. or LL.B accredited from a law school, with active membership in good standing of a U.S. state bar; New York admission (or eligibility to register as in-house counsel in New York) preferred
• Proficiency in managing competing priorities in a high-pressure environment
• Demonstrated ability to use AI tools to create efficiencies within legal workstreams
• Experience as a team player who enjoys partnering with cross-functional teams to solve issues and work collaboratively to generate consensus across diverse points of view
• Fastidious attention to detail in both oral and written communications

We operate on a hybrid work model with three days per week in office, enabling our teams to benefit from face-to-face collaboration while maintaining flexibility.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $195,000 to $240,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. 

While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.