Coinbase is looking for a strategic, motivated communications leader to serve as the Internal Communications partner for our People Success team. With a new Chief People Officer building the next chapter of our people strategy, this role will shape how that vision reaches every employee through clear, well-timed, and compelling communications.

What you’ll do: 

• Serve as dedicated Internal Communications partner to the People Success team, owning communications strategy for People programs and company-wide rollouts with a business-first, product marketing orientation.
• Advise the CPO and senior People leaders on high-stakes moments, including org changes, policy shifts, leadership transitions, and other high-stakes announcements, crafting messaging that is clear, human, and builds trust
• Own internal communications for the People Success Team itself, including monthly town halls, leadership communications, and other resources that build team awareness, alignment, and culture.
• Write and edit range of content, including CPO comms, town hall scripts, company announcements, and FAQs, translating People programming into clear value propositions for Coinbase leaders and employees.
• Build scalable communications infrastructure, including editorial calendars, playbooks, measurement frameworks, and rhythms that support a growing People organization.
• Coordinate with broader Internal Communications team and cross-functional partners to ensure People messaging is well-timed and aligned with the company narrative.
• Build mature communications infrastructure and use data, employee insights, and AI-enabled workflows to measure impact, scale work, and continuously improve 

Required Skills and Experience:

• 10+ years in internal communications, strategic communications, change communications, or product marketing, with proven experience advising C-suite or VP-level leaders on complex, high-stakes messaging.
• Proven track record producing executive-level content that drove measurable engagement or adoption outcomes, with strong writing, editing, and narrative development skills.
• Executive presence and interpersonal effectiveness, with the confidence to push back, influence decisions, and build trust quickly with senior leaders.
• Demonstrated ability to manage a broad portfolio of concurrent initiatives across multiple senior stakeholders while maintaining a coordinated, clear communications strategy.
• Experience building scalable communications processes, systems, and measurement frameworks from scratch.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job ID: P77829

#LI-Remote

Internal Communications shapes Coinbase's employee experience and reinforces our mission, strategy, and culture. This Senior Internal Communications Manager role is an individual contributor reporting to the Director of Internal Communications. They will partner directly with executives and senior leaders to tell powerful stories, drive change, and define what best-in-class internal comms looks like in an AI-native company 

What you’ll do: 

• Define and own the internal communications strategy for your portfolio of stakeholders, serving as a trusted advisor to senior leaders on messaging, approach, timing, etc
• Ensure employees have the information and context they need to do their job.
• Create and improve systems, including AI-powered tools and workflows, that scale communications across a globally distributed, remote workforce.
• Measure the effectiveness of communications programs, leveraging data for continuous improvement
• Develop a deep understanding of the company mission, strategy, and culture to reinforce in all communications.  
• Proactively identify and implement AI-native approaches to internal communications, from content creation and personalization to measurement and feedback loops, raising the bar for what the function can deliver at scale.
• Support and execute org or company-wide live events (i.e. drafting talking points, advising on event flow and structure, preparing speakers, etc.).
• Partner with your Internal & External Comms teammates to drive proactive/reactive communications and coordinate internal issues management. 

Required Skills and Experience:

• 10+ years of experience in internal, external or corporate communications, media / journalism, or another writing intensive role. 
• Excellent written and verbal communications skills, prioritizing clarity & brevity in all communications.
• Well-developed “executive presence,” including experience directly partnering with senior executives on communications initiatives, with examples of ability to influence stakeholders and adapt work style accordingly. 
• Demonstrated experience using AI tools to accelerate and improve communications work (e.g., drafting, research, audience analysis, content testing); ensures responsible use, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
• Resilience and grit: able to maintain a proactive, even-keeled posture in the face of rapid organizational change and shifting priorities.
• Experience communicating to a highly distributed, remote workforce.
• Extremely organized (gets energy from roadmapping, planning, envisioning the path).
• Able to think and do—someone who can both generate ideas and implement them.
• Able to balance speed and quality, with an acute sense for what matters most in a given moment.
• Enthusiasm for crypto with willingness to develop real fluency in the space.

Job ID: P77855

#LI-Remote

As the Manager, Product Communications on the Communications team, you'll own the communications strategy and execution for the Consumer & Business product group, shaping how millions of customers and the media understand Coinbase's consumer products. This team drives proactive and reactive narratives that build trust, drive product awareness, and protect Coinbase's reputation across earned and owned channels. You'll define the communications approach for major product launches, advise product leadership on narrative strategy, and serve as the go-to communications partner for one of Coinbase's highest-visibility product groups.

What you'll do:

• Own the end-to-end communications strategy for the Consumer & Business product group, defining narratives that drive awareness, adoption, and trust across product launches, feature releases, and company announcements.
• Lead proactive media relations for your beat, cultivating relationships with crypto and mainstream press, pitching stories, and securing high-impact coverage that positions Coinbase's consumer products.
• Advise Consumer product leadership on communications strategy, preparing executives for media appearances with briefing documents, key messages, and anticipated Q&A.
• Drive rapid-response communications and crisis management for issues related to consumer products, partnering with Legal, Policy, and senior leadership to deliver clear, timely narratives.
• Shape content across channels, including messaging frameworks, blog posts, social copy, and press materials, setting the quality bar and ensuring consistency with Coinbase's brand voice.
• Partner cross-functionally with Product Marketing, Design, Engineering, and Compliance to align launch communications with product roadmaps and regulatory requirements.

Required Skills and Experience:

• 7+ years of communications experience at a PR agency or in-house communications team, with at least 2 years working within crypto, fintech, or consumer technology and a track record of independently owning a product communications beat.
• Proven media relations results, including established relationships with crypto and mainstream tech press and demonstrated success in placing proactive product narratives and managing reactive cycles.
• Exceptional writing and storytelling ability with a portfolio demonstrating the translation of complex product and technology concepts into clear, compelling narratives for mainstream audiences.
• Direct experience advising product executives on communications strategy, including spokesperson preparation, launch messaging, and narrative development for senior leaders.
• Demonstrated ability to operate as a strategic communications partner, not just an executor, setting narrative direction and making judgment calls on positioning, timing, and channel strategy.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

As a Senior Software Engineer on the Compute Platform team within the Platform group, you'll own the primary compute orchestration infrastructure that every service at Coinbase runs on. Built largely on CNCF technologies including Kubernetes and Istio, this platform underpins the scalability, reliability, and efficiency of our entire product suite. You'll design and ship tooling, automation, and net-new capabilities that make it easy for hundreds of engineers to deploy and operate critical services, while partnering closely with Security, Reliability, and Observability teams to raise the bar across the stack.

What you'll do:

• Own the design, build, and operation of Kubernetes cluster management tooling and automation that keeps our compute platform reliable and self-healing at scale.
• Build developer-facing tooling and workflows that improve how engineers across Coinbase interact with Kubernetes, with a heavy emphasis on integrating AI-driven processes and support.
• Deliver net-new compute capabilities for service owners, such as one-off jobs, cron scheduling, deployment strategies, EFS support, and automated right-sizing.
• Drive operational excellence by automating toil, reducing on-call burden, and continuously improving platform observability and incident response.
• Partner with Security, Reliability, and Observability teams to ensure the compute platform meets Coinbase's standards for security, uptime, and performance.

Required Skills and Experience:

• 5+ years of software engineering experience, including 3+ years building and operating Kubernetes or similar compute orchestration systems (e.g., Mesos, Nomad, ECS).
• Proficiency in one or more programming languages (e.g., Go, Python, Java) with experience building and shipping production-grade infrastructure services
• Hands-on experience with AWS and/or GCP infrastructure services (e.g., EC2, EKS, IAM, VPC, networking) in a production environment at scale.
• Demonstrated ability to design, implement, and operate distributed infrastructure systems, including diagnosing complex failures and driving them to root-cause resolution.
• Hands-on experience with the CNCF ecosystem (e.g., Helm, Prometheus, ArgoCD, Envoy) and a track record of applying these tools to solve real infrastructure problems.
• Proven ability to apply AI tooling to infrastructure workflows, improving automation, developer productivity, or operational efficiency.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

As a Screening Compliance Analyst II on the CX Compliance team within Customer Experience, you'll conduct end-to-end screenings of customers, individuals, and entities to protect Coinbase from financial crime risk. This team ensures our global operations comply with AML, sanctions, and KYC regulatory requirements while delivering consistently high-quality outcomes. You'll analyze screening results independently, escalate potential compliance risks to the Financial Crime Risk Service (FCCS) team, and contribute to process improvements that strengthen the screening function's accuracy and scalability.

What you'll do:

• Own end-to-end screening processes to identify potential risks associated with customers, individuals, and entities using screening tools and databases, ensuring timely and accurate disposition of alerts.
• Analyze transaction activity and KYC information, conduct due diligence research, and recommend whether activity warrants escalation to the Financial Crime Risk Service (FCCS) team.
• Maintain detailed documentation of screening decisions to demonstrate compliance with regulations, internal policies, and audit requirements.
• Incorporate feedback from the Quality Assurance team and participate in calibration sessions to improve screening accuracy and consistency across the function.
• Identify gaps in screening procedures and contribute recommendations for process improvements that reduce risk exposure and increase operational efficiency.

Required Skills and Experience:

• 2+ years of experience in compliance screening, financial crimes prevention, KYC/CDD, or investigations within financial services, crypto, or fintech.
• Demonstrated ability to analyze customer information against sanctions lists, PEP databases, and adverse media sources, and document findings with accuracy sufficient to meet regulatory audit standards.
• Familiarity with onboarding/KYC processes, sanctions screening tools (e.g., Hummingbird, World-Check, or similar), and regulatory frameworks governing customer due diligence.
• Proven ability to clearly summarize screening findings in writing, escalate risks with supporting evidence, and communicate outcomes to compliance stakeholders.
• Availability to support a 24/7 screening operation, including flexibility for shift work as required.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

*This is an In-Office role (Based out of Hyderabad, India)

Payments Risk Analyst II

As a Payments Risk Analyst II on the Risk & Fraud team within the Consumer & Business group, you'll own the identification and mitigation of payments fraud across Coinbase's fiat payment rails, including ACH, wire, and card transactions. This team protects millions of customers and billions in transaction volume from chargebacks, unauthorized deposits, and account takeover schemes. You'll investigate escalated fraud cases, analyze risk patterns across multiple channels, and partner cross-functionally to strengthen detection systems across one of crypto's highest-volume retail platforms.

What you'll do:

• Own end-to-end investigation and resolution of escalated payments fraud cases, including chargebacks, ACH returns, wire disputes, and account takeovers, across phone, messaging, and email channels.
• Analyze fraud trends and patterns across payment activities, synthesizing data into actionable recommendations that improve detection logic and reduce loss exposure.
• Handle premium and high-complexity customer cases, including CB1, HNWI, and executive escalations, using judgment to make risk decisions and coordinating with stakeholders to resolve issues.
• Partner cross-functionally with Product, Data Science, Risk ML, and Engineering to develop and iterate on risk management strategies, rule logic, and fraud prevention processes.
• Identify workflow inefficiencies and recommend process improvements to scale risk operations, supporting documentation and standardization for consistency across the team.

Required Skills and Experience:

• 3+ years of experience in payments risk, fraud analysis, or risk operations within financial services, fintech, or e-commerce, with hands-on experience investigating chargebacks, ACH fraud, or unauthorized payment activity.
• Demonstrated ability to conduct fraud investigations across multiple channels (phone, chat, email) and make accurate, timely risk decisions independently.
• Working knowledge of payments systems, fraud detection methodologies, and at least one related risk discipline such as MAR (Manual Account Recovery) or ATO (Account Takeover).
• Proficiency in SQL or similar querying tools with the ability to analyze fraud data, identify patterns, and communicate findings to leadership with clear, data-backed recommendations.
• Full-time, in-office presence five days a week in Hyderabad, India, with willingness to work shifts and weekends to support 24/7 fraud operations.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

*This is an In-Office role (Based out of Hyderabad, India)

As a Customer Support Specialist II on the Premium Support team within Customer Experience, you'll serve as a subject matter expert for Coinbase's products, delivering world-class service to our highest-value customers. This team provides personalized, multi-channel support that directly protects customer trust and drives retention across Coinbase's fastest-growing segments. You'll own complex customer issues end-to-end across phone, messaging, and email, resolving problems at the root cause while guiding customers to unlock additional products and features.

What you'll do:

• Own investigation, troubleshooting, and resolution of complex customer issues across phone, messaging, and email, driving first-contact resolution and logging defects when escalation is required.
• Build deep expertise in Coinbase products and the evolving crypto landscape, including blockchain, web3, staking, and derivatives, to advise customers and match solutions to their unique profiles.
• Identify customer needs proactively before they become issues, reducing friction and strengthening trust in Coinbase's platform.
• Partner with cross-functional subject matter specialists to escalate and resolve critical cases with urgency, ensuring accurate issue tracking and upstream solutions.
• Champion clear communication with internal and external stakeholders to align on resolutions, set expectations, and drive measurable improvements in the customer experience.

Required Skills and Experience:

• 3+ years of experience in customer support or customer success in financial services, crypto, or technology, including direct experience supporting high-value customers.
• Basic working knowledge of blockchain, web3, staking, self-custody, and cryptocurrency markets.
• Demonstrated ability to investigate root causes, synthesize data and customer feedback, and resolve complex issues independently.
• Full-time, in-office presence five days a week with willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets.
• Proficiency in English with the ability to communicate complex product concepts clearly across phone, email, and messaging channels.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

This is an In-Office role

As a Staff Software Engineer on the Compute Platform team within the Platform Product Group, you'll own the routing layer that connects every service at Coinbase to its customers. The Compute Platform team builds and operates core compute orchestration infrastructure based on CNCF technologies including Istio, Envoy, and Kubernetes. You'll design and deliver net-new routing capabilities that improve the scalability, reliability, and performance of application traffic across our entire fleet.

What you'll do:

• Own the design, development, and automation of routing infrastructure that directs application traffic to Kubernetes backends at scale
• Build capabilities on top of Envoy-based reverse proxies, Istio gateways, Ambient mesh, and SPIFFE service authentication
• Drive measurable improvements to latency, reliability, and performance of application routing systems across Coinbase's production environment
• Shape the paved-road developer experience for operating applications at Coinbase, with emphasis on AI-driven tooling, processes, and support
• Partner with Security, Reliability, and Observability teams to ensure routing infrastructure meets cross-cutting platform requirements

Required Skills and Experience:

• 8+ years of experience in software engineering and infrastructure roles
• 5+ years of hands-on engineering experience with application routing technologies including reverse proxies, ingress controllers, CDN/WAF, and service mesh
• Proficiency in one or more systems programming languages (Go, Python, or Java) with experience building and shipping production-grade infrastructure services
• Demonstrated experience scaling backend infrastructure on AWS, with working knowledge of networking, compute, and container orchestration services
• Deep familiarity with the CNCF ecosystem (Kubernetes, Envoy, Istio) and proven ability to extend or contribute to these technologies in production
• Track record of diagnosing complex distributed systems issues, identifying root causes, and driving them to resolution independently
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality, including applying AI tooling to infrastructure workflows to improve efficiency, reliability, or developer velocity.

As a Treasury Operations Analyst II on the Treasury Operations team within Finance, you'll own the day-to-day administration of Coinbase's banking relationships, ensuring accounts are opened, maintained, and closed in compliance with internal policies and regulatory requirements. You'll play a critical role in safeguarding operational integrity by managing user access controls and conducting KYC reviews across our banking partners.

What you'll do:

• Own the end-to-end lifecycle of bank account administration, including opening new accounts, maintaining existing accounts, and executing account closures across global banking partners.
• Execute user access provisioning and de-provisioning for banking platforms, ensuring appropriate controls and audit trails are maintained.
• Perform KYC reviews and documentation gathering to satisfy banking partner requirements and regulatory obligations.
• Partner with Compliance, Legal, and Finance teams to ensure all banking activities align with internal policies and external regulations.
• Support process documentation and improvement initiatives to scale Treasury Ops workflows as Coinbase grows its banking footprint.

Required Skills and Experience:

• 1+ years of experience in treasury operations, banking operations, or financial operations with direct exposure to bank account administration.
• Demonstrated experience executing KYC documentation processes and managing banking partner requirements.
• Proven ability to manage user access controls across financial platforms with strong attention to audit and compliance standards.
• Familiarity with banking regulations and anti-money laundering (AML) frameworks relevant to account administration.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P77965

#LI-Remote

As a Trade Surveillance Associate in the Market Regulation Department of Coinbase Derivatives, LLC (CDE), you'll help ensure the integrity of Coinbase's CFTC-registered designated contract market by monitoring trade activity, investigating potential violations, and enforcing CDE's rulebook. Working closely with the Chief Regulatory Officer and Market Regulation Department, you'll analyze surveillance alerts, conduct investigations into disruptive trading practices, and produce the reports and documentation that support CDE's regulatory obligations as a self-regulatory organization.

What you'll do:

• Investigate potential trade practice violations, including spoofing, wash trading, money pass activity, front running, fraud, and other disruptive trading activity by CDE participants to ensure compliance with CDE's rulebook and applicable CFTC regulations.
• Analyze alerts generated by CDE's trade surveillance system, triaging and escalating matters that require heightened review in partnership with Market Regulation Department leadership.
• Produce investigative reports documenting observations, findings, and assessments, maintaining compliance with recordkeeping requirements for all inquiries and investigations.
• Deliver updates and presentations to the Chief Regulatory Officer, CDE Board, and Regulatory Oversight Committee on matters related to trade activity in accordance with CDE rules and procedures.
• Identify patterns and trends across surveillance data that may indicate emerging market risks or systemic compliance gaps, recommending process improvements to strengthen the program.

Required Skills and Experience:

• 3+ years of experience providing market and trade surveillance support for regulated entities (DCMs, DCOs, exchanges, broker-dealers, or comparable).
• Sound understanding of market fundamentals, derivatives trading practices, and investigative and surveillance techniques, with the ability to apply CFTC regulations and exchange rulebooks to specific trading scenarios.
• Demonstrated ability to produce clear, well-organized investigative memoranda, reports, and presentations that synthesize complex trading data for stakeholders at all levels, including regulators.
• Experience managing multiple concurrent investigations and regulatory deadlines while maintaining accuracy and thoroughness across all active matters.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

As an L1 Social Support Specialist on the Customer Experience team, you'll serve as the frontline voice of Coinbase across our core social platforms. This role owns high-volume, real-time customer engagement via X (Twitter), Instagram, and Facebook, ensuring every customer feels heard while maintaining brand safety through moderated public responses. You'll operate on a 24/7 rolling roster, handling DMs independently and routing public replies through Shift Monitor approval to protect brand integrity at scale.

What you'll do:

• Own end-to-end resolution of inbound DMs across X, Instagram, and Facebook, including authentication, troubleshooting, and routing into internal workflows.
• Draft and submit public-facing replies and mentions for Shift Monitor approval, maintaining a consistent, platform-appropriate brand voice in every interaction.
• Investigate and resolve customer issues by identifying root causes, tracking cases accurately, and escalating PR-sensitive concerns per established playbooks.
• Educate customers on Coinbase products, features, and crypto best practices, guiding them to unlock services that match their unique profile.
• Triage inbound social volume by risk and visibility using dashboards and SLAs, prioritizing work to meet response time targets across all channels.

Required Skills and Experience:

• 2+ years in public social support, community management, or social CX in a regulated or high-visibility industry (fintech, financial services, crypto).
• Demonstrated ability to handle customers across DMs, public replies, and mentions with proven high-judgment, concise written communication adapted for short-form social content.
• Hands-on experience triaging social volume by risk and visibility, moving conversations to DM when needed, and managing cases end-to-end within SLA-driven workflows.
• Working proficiency with social engagement platforms (e.g., Sprinklr), ticketing systems (e.g., Salesforce Service Cloud, JIRA), and LLM/AI-powered support tools (copilots, chatbots, workflow automation).
• Familiarity with cryptocurrency concepts and willingness to develop deep product knowledge in a fast-changing regulatory and market environment.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P77605

Coinbase Singapore is building a robust, scalable compliance function in support of our Monetary Authority of Singapore (MAS) regulatory obligations. As Compliance Manager, you will partner with the Singapore CCO and cross-functional stakeholders across Compliance, Legal, Risk, Product, and Operations to advance our Capital Markets Services (CMS) licensing program and maintain a compliance framework aligned with MAS expectations.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation may be required throughout the year at team and company-wide events to foster collaboration, connection, and alignment.

What You'll Do

• Drive end-to-end project management for the CMS license application workstream, maintaining action logs, tracking dependencies, escalating blockers, and ensuring timely, high-quality deliverables.
• Own preparation of regulatory submissions, governance materials, and supporting documentation for the CMS application, including coordinating responses to MAS follow-up queries.
• Draft, update, and maintain Singapore-specific compliance policies, procedures, controls descriptions, and governance documentation aligned with MAS requirements and SFA obligations.
• Strengthen Coinbase Singapore's AML/CFT, sanctions, and regulatory compliance framework in line with applicable MAS rules, notices, and guidelines.
• Prepare written materials for senior management, the Board, auditors, and regulators, including governance decks, risk assessments, gap analyses, and regulatory briefing papers.
• Track regulatory commitments, licensing conditions, and remediation actions from internal reviews, audits, or regulatory feedback, ensuring corrective actions are completed on time.
• Support regulatory inspections and information requests by organizing documentation, validating evidence, and preparing accurate, concise responses.
• Lead compliance training and awareness initiatives, maintaining training materials and delivering risk-based training to relevant stakeholders.

Required Skills & Experience

• 10+ years of experience in regulatory compliance and financial crime compliance at a MAS SFA-regulated Singapore entity.
• Direct experience supporting regulatory license applications, major regulatory change programs, or supervisory engagements in Singapore.
• Strong knowledge of the MAS Securities and Futures Act and corresponding rules, regulations, notices, and circulars.
• Experience drafting compliance policies, procedures, regulatory submissions, governance papers, and formal compliance documentation.
• Strong program management skills with the ability to manage multiple workstreams, stakeholders, and competing deadlines with minimal oversight.
• Proven ability to synthesize complex regulatory issues into clear written analysis and actionable recommendations for senior stakeholders.
• Track record of effective cross-functional collaboration across Compliance, Legal, Product, Operations, and Risk.
• Excellent written and verbal communication skills with strong attention to detail.
• Bachelor's degree or equivalent practical experience in law, finance, business, or a related field.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P77910

• Own end-to-end financial deliverables including forecasting, reporting, and analysis for your business partners, ensuring the annual budget and monthly planning cycles are met with precision
• Drive month-end close for your areas by conducting detailed variance analysis and partnering with the Accounting team to maintain the integrity of financial data
• Identify trends, anomalies, and opportunities by proactively analyzing financial and operational data and surfacing the "why" behind the numbers before being asked
• Partner with Platform leadership as a trusted financial advisor, preparing and presenting analysis during business reviews and translating complex data into clear recommendations
• Build and maintain the financial models that quantify risks, opportunities, and investment trade-offs across your portfolio

• 6+ years of experience in FP&A, strategic finance, investment banking, or similar fast-paced finance environment
• Track record managing large-scale OpEx budgets (headcount, infrastructure, AI, contractors) across multiple cost centers
• Proven ability to influence senior stakeholders on resource allocation and investment decisions through clear, actionable financial analysis
• Advanced financial modeling skills, SQL proficiency for data analysis, and hands-on experience with planning tools (e.g., Anaplan, NetSuite) or data visualization tools (e.g., Looker, Tableau)
• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

As a Customer Support Supervisor on the Customer Experience team, you'll lead a team of support agents delivering seamless service to Coinbase's global customer base across phone, messaging, and email channels. You'll own your team's performance against key operational metrics, including contacts handled, first contact resolution, and quality scores, while partnering with Workforce Management, Quality, and Training to continuously raise the bar. This role is based in Manila, Philippines and requires shift flexibility for 24/7 coverage.

What you'll do:

• Own end-to-end team performance across SLAs, productivity, quality scores, and first contact resolution targets for your line of business
• Lead coaching and development for a team of customer support agents, using data from Maestro QA, Looker, and Salesforce to identify gaps and drive improvement
• Partner cross-functionally with Program, Quality, Training, and Workforce Management teams to streamline workflows and optimize scheduling adherence
• Drive operational initiatives that improve customer experience metrics and reduce friction across support channels
• Execute performance management processes including documentation, corrective action, and compliance follow-through

Required Skills and Experience:

• 6+ years in customer support, financial services, or technology operations with at least 3 years directly managing frontline teams in a metrics-driven environment
• Demonstrated success improving team KPIs (e.g., CSAT, FCR, AHT) with specific, quantifiable results in a prior role
• Proficiency with support operations tooling such as Salesforce Service Cloud, workforce management platforms, QA tools, and BI dashboards (e.g., Looker)
• Availability to work shifts including weekends and non-standard hours to support 24/7 crypto operations from the Manila, Philippines office
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

At Coinbase, our mission is to increase economic freedom in the world. To achieve this, we are building the most trusted and comprehensive platform for institutions to participate in the crypto economy. We are seeking a very specific candidate: someone who is passionate about our mission, relishes the pressure of solving the industry's hardest problems, and actively seeks feedback to operate as part of a championship team.

As a Senior Accountant, Brokerage and Derivatives on the Finance team's Accounting - Books & Records group, you'll own core accounting, close, controls, and regulatory reporting for Coinbase's registered Futures Commission Merchant (FCM) and Broker-Dealer entities. This team provides the financial foundation for Coinbase's expanding brokerage and derivatives businesses, ensuring accuracy, compliance, and scalability as new products launch and regulated operations grow. You'll partner across Accounting, Product, Engineering, Legal, and Compliance to solve complex problems, strengthen the control environment, and build processes that scale with the business. This is more than a close-and-reporting role. You will have a direct line of sight from your work to regulatory readiness, product launches, audit outcomes, and the financial integrity of businesses operating at the forefront of digital assets.

What you'll do:

• Own the monthly close for the FCM and Broker-Dealer entities, including journal entries, account reconciliations, financial statement preparation, and quarterly and annual reporting.
• Prepare accurate and timely regulatory reporting for the CFTC, NFA, and other applicable regulators, monitoring capital and liquidity requirements daily.
• Lead coordination of internal and external audits, driving cross-functional stakeholder alignment and successful audit outcomes.
• Design, execute, and continuously improve internal controls over accounting, regulatory reporting, and compliance processes.
• Partner with cross-functional teams on new product launches and business initiatives, ensuring accounting and regulatory readiness from inception.
• Identify and implement opportunities to automate and scale accounting operations through technology and process improvement.

Required Skills and Experience:

• 5–7 years of experience in public accounting, industry accounting, or a combination of both.
• Active CPA license and a bachelor's degree in Accounting, Finance, or a related field.
• Direct experience preferred with regulatory reporting and compliance in environments governed by FINRA, SEC, CFTC, or NFA requirements.
• Demonstrated ability to translate complex business activity into sound accounting processes and communicate technical issues clearly to cross-functional partners and leadership.
• Proven track record managing multiple concurrent priorities across audit, close, and reporting cycles while maintaining accuracy under regulatory deadlines.
• Availability to work Eastern Time hours to support daily regulatory filing deadlines.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

PID: P75155

Coinbase Canada is seeking a Head of Finance, Canada to lead the financial and regulatory reporting function for our Canadian regulated business. Reporting to the Director of Reporting and Technical Policy within the Accounting organization, you will serve as the enterprise Finance authority for Canadian reporting, regulatory capital, and OSC and CIRO submissions.

This strategic leadership role defines the target-state operating model, sets scalable reporting and control standards, and represents Finance with senior leaders, the Board, the OSC, and CIRO. The role requires direct ownership of both Form 31-103F1 and CIRO Form 1, from data sourcing through review, submission, and remediation.

What You’ll Do

• Own the strategy, governance, and process architecture for Coinbase Canada’s financial and regulatory reporting function.
• Lead audit-ready preparation of Form 31-103F1, CIRO Form 1, and applicable OSC and CIRO submissions.
• Set standards for IFRS books, parallel ledgers, reconciliations, capital calculations, and supporting documentation.
• Represent Finance in OSC and CIRO examinations, inquiries, meetings, filings, and remediation matters.
• Advise executives and the Board on financial performance, regulatory capital, liquidity, control health, and emerging risks.
• Partner across Tax, Treasury, Legal, Compliance, Operations, Product, and Technology to align reporting, capital, liquidity, and strategy.
• Build organizational capability through talent development, succession planning, outsourced-provider governance, and KPI/SLA accountability.
• Drive responsible automation and AI adoption that improves reporting quality, efficiency, control effectiveness, and auditability.

Required Skills and Experience

• 13+ years of progressive finance, accounting, or regulatory reporting experience within a Canadian investment dealer, securities dealer, bank, fintech, regulator, or professional services firm.
• 5+ years of direct ownership and preparation of both CIRO Form 1 and Form 31-103F1 for a Canadian regulated entity.
• Direct experience managing the filing lifecycle, including calculations, accounting judgments, review and sign-off, submission, regulator follow-up, and remediation.
• Experience in a self-clearing or introducing broker-dealer environment, with expertise in dealer capital adequacy, regulatory capital, liquidity, and related controls.
• CPA or equivalent accounting designation required.
• Expert knowledge of IFRS, NI 31-103, Form 31-103F1, CIRO capital adequacy, and Canadian securities-regulatory reporting.
• Demonstrated enterprise-level leadership, regulator-facing judgment, executive communication, and Board influence.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID: P75564
 #LI-Remote

We’re looking for a Senior Systems Analyst, Enterprise Apps (Finance) to join our Enterprise Applications and Architecture team. The mission of our team is to drive automation through an integrated suite of enterprise systems and technologies, streamlining the business operations and freeing up our finance team’s time to focus on high-judgment tasks. In this role, you will serve as our financial systems subject matter expert primarily supporting Zip,  Netsuite and other financial technologies. You will partner with our product managers and sourcing, legal, accounting, security team members to translate business requirements into technical solutions that can scale and support the growth of the company. You will join a small, agile and a tight-knit engineering team that is focussed on delivering value. We are seeking individuals who love problem solving and thrive in a continuous-learning and high level-of-ownership environment.

What you’ll be doing (ie. job duties): To be completed by all business teams except Eng.

• Partner with Product Managers and finance stakeholders to implement the product roadmap for Zip, Navan, NetSuite and other financial applications.
• Analyze current business processes, perform fit/gap analysis and translate the business requirements into technical solutions. 
• Demonstrate knowledge of Zip’s capabilities for key processes: Source to Pay, Order to Cash, General Accounting and Financial Reporting.
• Perform platform administration, maintenance and support on a day to day basis for Zip and boundary systems. 
• Create engineering artifacts -  Functional and Technical Specifications, Data Flow Diagrams and Business Architecture Diagrams.
• Design and build scalable solutions in Zip and other applications, including customizations, workflows, integrations and analytics/reporting.
• Collaborate with citizen developers and engineers across multiple teams to develop and implement AI automations and agentic flows. 
• Develop and execute test plans for identified  features, lead  integration and user acceptance testing with cross-functional teams. 
• Participate in all engineering maturity activities (Agile, Observability, TechDebt Management, Automated Testing, Incident and Defect Management).
• Troubleshoot and fix production issues, prioritizing them against the existing backlog based on severity and impact.
• Support the business process transformation initiatives to improve efficiencies around critical activities like Month End Closure and Reporting.
• Conduct solution walkthroughs, application demos and user training sessions.

What we look for in you (ie. job requirements): To be completed by all business teams except Eng. 

• 5+ years of system administration  experience of Source to Pay systems like Zip,Coupa,  NetSuite and other finance applications like Navan, Brex, Oracle.
• 4+ years of hands-on configuration experience  of various Zip  modules - Vendor Management, Sourcing Intake, Procurement, Payables, Payment, Taxes, Customizations (custom forms, fields, roles, queues),  Workflows, AI Agents (native and custom agents) and Reporting.
• 3+ years of experience with large scale implementations of Sourcing/Procurement systems and their integrations through middleware technologies like Zip AppStudio/Workato/MulseSoft/Boomi.
• 1+ years of experience with AI technologies - designing, building and deploying slackbots and/or workflow-based agents using n8n and Workato Genie.
• Strong understanding of system-to-system integration principles, data flow patterns, and enterprise integration technologies, including web services, REST/SOAP APIs, file-based integrations, event-driven architectures, and MCP-based connectivity.
• Strong knowledge of finance related business processes such as Sourcing, Procurement, Payables, Vendor Management, Expenses and General Accounting. 
• Deep understanding of month end accounting  processes and financial statements/reporting features in Zip/NetSuite.
• Experience with Agile methodology - sprint ceremonies, backlog refinement and reporting in Jira.
• Knowledge of production Support, incident and defect management processes.
• Desire to continually learn new systems, wear multiple hats and act autonomously to support our growing finance functions.
• Clear communication and collaboration with cross-functional technical resources. 

Nice to haves:

• Zip Certified. 
• Certification in AI technologies.
• NetSuite, Workato / Middleware experience.
• Passionate about the crypto economy and DeFi
• Familiarity with fintech, regulated environments, or high-growth technology companies.

We're hiring a Senior Analytics Engineer to join the GFCO Analytics Engineering team and build the data foundations that power customer experience and compliance operations at Coinbase. You'll own end-to-end data pipelines, develop trusted metrics, and enable CX stakeholders to make faster, better decisions with clean, reliable data. This is a high-impact role where you'll directly influence how we serve and protect our customers while scaling our analytics capabilities.

What you'll do:

• Own the design, build, and maintenance of data models and pipelines that support CX operations, compliance reporting, and customer insights, ensuring data is accurate, timely, and well-documented.
• Partner with CX Operations, Compliance, and Product teams to translate business needs into data requirements and deliver self-serve analytics solutions that reduce manual effort.
• Build and maintain dashboards, metrics, and reporting tools that give CX leaders visibility into performance, customer trends, and compliance health.
• Drive data quality and governance within the CX data domain by implementing testing, monitoring, and documentation standards that ensure stakeholder trust in the data.
• Identify opportunities to automate recurring data workflows and reporting processes, shifting the team from reactive requests toward scalable, self-serve solutions.
• Collaborate with broader Data Engineering and Analytics teams to align on best practices, share learnings, and contribute to Coinbase's overall data infrastructure.

Required Skills and Experience:

• 5+ years of experience in analytics engineering or data engineering, with hands-on ownership of production data pipelines and dimensional data models (star/snowflake schemas) in dbt and Snowflake or similar.
• Proficiency in SQL and Python for data transformation, pipeline orchestration (Airflow or similar), and building trusted, version-controlled data products.
• Demonstrated success building dashboards and self-serve analytics solutions in BI tools (Looker, Tableau, or similar) that reduced stakeholder dependency on ad-hoc requests.
• Experience partnering with operations, customer experience, or compliance teams to define metrics, SLAs, and reporting frameworks tied to measurable business outcomes.
• Familiarity with compliance or regulatory data domains (AML, transaction monitoring, case handling) in financial services or fintech.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
•  

Team/ Role: 

Coinbase is building the future of institutional trading as part of the Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As a Risk Architect on the Trading team, you'll design, build, and own the real-time risk engine at the heart of a unified trading platform: cross-asset user and portfolio risk evaluated in real time on the core trading system that serves our Retail, Prime, and wholesale brokerage customers. It's a rare chance to architect risk infrastructure from the ground up, with the ownership of a startup and the reach of Coinbase.

What you’ll do: 

• Own the architecture of the real-time, cross-asset risk and margin engine: user and portfolio modeling, multifactor and borrow risk, and cross-portfolio evaluation at scale.
• Design low-latency, high-throughput risk systems, keeping correctness and performance in step with a growing trading platform.
• Drive reliability and performance, owning SLOs, observability, and incident response for risk-critical systems.
• Set the technical bar through code, design reviews, and standards, and pay down the technical debt that matters most.
• Serve as the risk-architecture anchor for the team, mentoring engineers and reducing single-point-of-failure risk.
• Partner cross-functionally with Product, Trading, Financing/Credit Risk, Security, and Compliance to turn technical vision into a roadmap.

Required skills and experience:

• Hands-on architect, able to design, build, deploy, and support 24/7 risk systems that process billions of dollars of transactions daily.
• Extensive backend engineering experience, with demonstrated ownership of complex, production-grade distributed systems.
• Track record of architecting a cross-asset risk system (crypto, equities, FCM, or derivatives) with user/portfolio modeling and real-time, cross-portfolio evaluation at scale.
• Deep proficiency in low-latency Java and high-throughput messaging (Aeron, SBE, or similar), designing event-driven, high-availability systems.
• Experience with multifactor and borrow risk, margin, or clearing in a regulated or financial environment where correctness, auditability, and low-latency performance are critical.
• Experience delivering projects end-to-end: scoping, architecture, implementation, monitoring, and iteration.
• Experience making decisions that balance engineering trade-offs with end-user quality, demonstrated through shipped products.
• Responsible use of generative AI, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID:  P7780

Team/ Role Paragraph:

Coinbase is building the future of institutional trading as part of the Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As an Architect on the Trading team, you'll design, build, and own the core trading systems that power Coinbase: order and execution management, algo execution, settlement, multi-venue connectivity, and low-latency messaging that serve our Retail, Prime, and wholesale brokerage customers. It's a rare chance to architect trading infrastructure from the ground up, with the ownership of a startup and the reach of Coinbase.

What you’ll do: 

• Own the architecture of the end-to-end trading platform: the sequencer, the low-latency connectivity and messaging fabric, OMS/EMS, multi-venue connectivity, and execution.
• Design low-latency, high-throughput systems for real-time financial products used across institutional and retail markets.
• Drive reliability and performance, owning SLOs, observability, and incident response for systems where correctness and latency are non-negotiable.
• Set the technical bar through code, design reviews, and standards, and pay down the technical debt that matters most.
• Reduce single-point-of-failure risk across the trading stack and build team resilience through mentorship.
• Partner cross-functionally with Product, Risk, Security, and Compliance to turn technical vision into a roadmap.

Required skills and experience:

• Hands-on architect, able to design, build, deploy, and support 24/7 trading systems that process billions of dollars of transactions daily.
• Extensive backend engineering experience, with demonstrated ownership of complex, production-grade distributed systems.
• Track record of architecting an end-to-end trading platform (OMS, front/middle office, multi-exchange connectivity), not just a single gateway.
• Deep proficiency in low-latency Java and high-throughput messaging (Aeron, SBE, or similar), designing event-driven, high-availability systems.
• Experience delivering projects end-to-end: scoping, architecture, implementation, monitoring, and iteration.
• Experience building systems in a regulated or financial environment where correctness, auditability, and low-latency performance are critical.
• Experience making user-facing product decisions that balance engineering trade-offs with end-user quality, demonstrated through shipped products.
• Responsible use of generative AI, with human oversight to deliver business-ready outputs and measurable improvements in workflow efficiency, cost, and quality.

Position ID: P77879

As a Legal Ops Associate, OC Management on the Legal Operations team, you'll build and run the systems and processes that power Coinbase's outside counsel spend and management program. This team drives operational excellence across the Legal department by leveraging technology, automation, and AI-first workflows to manage vendors, budgets, and e-billing at scale. You'll partner closely with the Sr. Manager, Outside Counsel Spend & Strategy to optimize how Coinbase engages, evaluates, and pays outside counsel, directly impacting cost efficiency and program effectiveness.

What you'll do:

• Build and enhance automated, AI-first processes for legal e-billing and outside counsel management, driving operational excellence across the program.
• Drive implementation of OC spend strategy, including reviewing and benchmarking law firm billing rates and fee structures against industry standards and peer companies.
• Own the monthly accruals process and legal vendor onboarding workflows, ensuring accuracy and timeliness in close partnership with FP&A.
• Administer and maintain the legal e-billing system (Brightflag), serving as the team's resource for system optimization and stakeholder training.
• Analyze OC spend data to produce reports, scorecards, and actionable insights that inform program improvements and leadership decisions.
• Partner cross-functionally with FP&A, Sourcing, and EAA to enhance program effectiveness and align on budgets, forecasting, and vendor strategy.
• Own and manage onboarding of law firms 

Required Skills and Experience:

• Bachelor's degree with 3+ years of outside counsel management experience at an in-house legal practice, preferably at a high-growth technology company.
• Demonstrated experience managing legal accruals, forecasting inputs, and month-end financial processes in partnership with FP&A.
• Hands-on experience with legal e-billing platforms (Brightflag or comparable) and proficiency in Excel/Google Sheets, including formulas, data manipulation, reconciliation, and building trackers and analyses.
• Proven ability to project manage operational initiatives from inception to execution, including process design, tool implementation, and vendor onboarding workflows.
• Experience with data tools (SQL, Snowflake, Looker, or similar) for building reports and dashboards that drive spend visibility and decision-making.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

#LI-Remote

As a Staff Software Engineer on the Core Automation team within the Platform group, you'll architect and build the Agentic AI systems that are transforming how Coinbase operates. This team is reimagining customer support and compliance processes for a fully AI-driven world, designing intelligent agents, orchestration frameworks, and measurement systems that deliver delightful customer experiences at scale. You'll own the technical direction for production AI systems, working across cross-functional teams to bring this vision to reality while building primitives that scale automation across the company.

What you'll do:

• Architect and build Agentic AI systems that power Coinbase's compliance automation and other Operations, from intelligent agents through orchestration and guardrails
• Design foundational APIs and measurement frameworks that ensure AI agents are grounded, relevant, and reliably deliver customer delight with minimal hallucination
• Lead technical direction for distributed systems underpinning AI automation, defining architecture patterns and strategic roadmaps in partnership with engineering leadership
• Build reusable primitives and orchestration solutions that enable AI-powered automation to scale across multiple domains beyond the initial customer support and compliance focus
• Mentor engineers on AI system design techniques, coding standards, and production-readiness practices for LLM-based applications

Required skills and experience:

• 8+ years in software engineering with demonstrated experience architecting distributed systems and shipping production AI/ML applications
• Experience working with LLM-based applications, familiarity with - measuring and improving grounding, reducing hallucinations, and building guardrails for reliability
• Deep expertise designing APIs, orchestration layers, and evaluation frameworks for agentic AI systems at scale

The Coinbase Internal Audit team is an independent, risk-based function that helps protect and strengthen the company by evaluating the effectiveness of governance, compliance, risk management, and control processes. Operating as the third line of defense, the team partners across the business to deliver objective assurance and practical recommendations that improve operations, support regulatory readiness, and help Coinbase scale with confidence.

Coinbase is looking for an Associate Manager to join the Internal Audit team, focused on Financial Crimes Compliance (FCC). This role is based in the United Kingdom (Remote) and will report to the Internal Audit Manager. This individual will take a lead role in executing FCC audits end-to-end, from planning through reporting and validation, while also mentoring junior team members and beginning to take on audit leadership responsibilities. This individual has solid experience working in or with FinTech or financial services, a working knowledge of the applicable regulatory environment, and demonstrated ability to independently manage audit engagements with minimal oversight.

What you’ll do: 

• Lead FCC audits from planning through reporting, demonstrating working knowledge of regulatory requirements across the U.S. and globally
• Own audit scoping, stakeholder management, fieldwork execution, data analysis, and validation of management's remediation activities
• Drive process mapping and control design assessments to identify gaps and opportunities for enhancement
• Partner with business leaders across the organization to understand processes, internal controls, and areas of risk
• Shape clear, well-supported audit reports and executive summaries for senior leadership review
• Mentor team members on audit fieldwork, workpaper quality, and compliance standards
• Drive innovation in audit execution and internal infrastructure improvements

Required Skills and Experience:

• 6+ years of experience in audit, financial crimes compliance, compliance testing, or risk management
• Working knowledge of US, EU, and APAC AML, Sanctions, and Terrorist Financing regulations and risk management practices
• Familiarity with data analysis techniques to perform testing across larger datasets
• Demonstrated ability to independently lead audit engagements and oversee team members 
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

Position ID: P77898

As a Staff IT Technical Program Manager on the IT Operations team, you'll own and drive eDiscovery and information governance programs across Coinbase. Embedded with cross-functional leadership, you'll serve as the connective tissue between domain experts and engineering teams, identifying automation opportunities, prototyping solutions with AI and workflow tooling, and driving adoption across the organization. You'll lead the technical strategy behind defensible eDiscovery processes and entity-specific retention capabilities, ensuring Coinbase meets its regulatory obligations at scale.

What you’ll do:

• Own the end-to-end strategy and execution for eDiscovery and information governance solutions spanning multiple business functions and enterprise platforms.
• Partner with engineering teams to deliver technology programs that transform eDiscovery capabilities from hold through collection, review, and production (EDRM).
• Drive the translation of regulatory and compliance requirements into actionable system configurations, policies, and controls across platforms such as Slack and Google Workspace.
• Lead program timelines, dependencies, and risk escalations while maintaining audit-ready documentation including regulatory control matrices, playbooks, and SLAs.
• Build and validate comprehensive test plans for eDiscovery controls and information governance tooling to ensure defensibility and compliance.

Required Skills and Experience:

• 5+ years of experience in technical program management, information governance, eDiscovery, or regulatory compliance.
• Demonstrated experience managing cross-functional compliance programs with multiple dependencies in a dynamic environment.
• Working knowledge of the Electronic Discovery Reference Model (EDRM) and hands-on experience with eDiscovery tooling (e.g., Relativity, Nuix, Google Vault, Onna).
• Experience translating regulatory requirements into enterprise system controls and configurations across collaboration and productivity platforms.
• Proven ability to build roadmaps, manage dependencies, and drive programs independently with minimal day-to-day direction.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

As a Product Manager II within Coinbase’s Identity organization and Platform group, you'll own the strategy and execution for enterprise identity and multi-user experiences across Coinbase's business products. This team is responsible for some of the highest-traffic, most security-critical surfaces at Coinbase, including sign-in, authentication, account management, and organization administration. You'll define how business customers manage users, roles, permissions, and security controls across Coinbase's growing product portfolio, directly shaping how enterprises adopt and scale on our platform.

What you’ll do:

• Own the product roadmap for enterprise identity and multi-user capabilities, including role-based access control, organization management, SSO/SAML, domain claiming, and provisioning (SCIM, JIT).
• Drive the strategy for authentication, authorization, and account-security experiences that serve both consumer and business customers at scale.
• Lead cross-functional launches by coordinating engineering, design, security, legal, privacy, CX, and international stakeholders through complex delivery milestones.
• Partner with Security and Engineering to identify vulnerabilities, define mitigations, and establish operational guardrails for privileged-access workflows.
• Shape the long-term platform vision for identity primitives that unlock new business verticals and integrate across Coinbase's custodial product suite.

Required Skills and Experience: 

• 5+ years of product management experience with at least 2 years focused on identity, authentication, enterprise SaaS, or platform products.
• Proven track record shipping RBAC, SSO, MFA, or provisioning systems at scale in a B2B or multi-tenant environment.
• Demonstrated ability to translate complex security and technical requirements into clear product strategies and intuitive user experiences.
• Experience leading launches that span security, privacy, legal, compliance, and customer-support stakeholders.
• Fluency in identity protocols and concepts (OAuth, SAML, OIDC, SCIM, session management, domain ownership) without requiring hands-on engineering ownership.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Senior Software Engineer, Access & Authorization

As a Senior Software Engineer on the Access & Authorization team within the Platform group, you'll help shape the systems customers use to securely access Coinbase. This team builds and operates distributed services at the intersection of security, identity, developer infrastructure, and customer experience. You'll design foundational authentication and authorization capabilities that balance strong security with a simple experience, creating leverage across every Coinbase product and partner integration.

What you'll do:

• Own end-to-end design, implementation, and operation of capabilities across authentication, OAuth, sessions, tokens, 2FA, account recovery, and edge authorization.
• Build secure, low-latency Go and gRPC services used across Coinbase's web, mobile, API, and partner experiences, with strong observability, failure testing, and measurable SLOs.
• Lead technical designs for complex initiatives such as signed authorization tokens, passkeys, biometric recovery, device-aware authentication, and mobile OAuth.
• Partner with product, security, fraud, and infrastructure teams to balance customer conversion, account protection, regulatory requirements, and engineering constraints.
• Simplify integration patterns and build self-service tooling that enables product teams to adopt access and authorization capabilities safely at scale.
• Mentor engineers and raise the technical bar through design reviews, pairing, code reviews, and on-call participation.

Required Skills and Experience:

• 5+ years of backend software engineering experience with strong proficiency in Go or a comparable systems-oriented language, including building and operating reliable, high-throughput distributed services in production.
• Demonstrated experience designing secure APIs and reasoning about authentication, authorization, session management, trust boundaries, and token handling (OAuth 2.0, OpenID Connect, JWTs, PKCE, or related standards).
• Proficiency with gRPC, Protocol Buffers, and data stores such as Redis or DynamoDB, with strong operational instincts using metrics, logs, traces, alerts, and SLOs to run critical services.
• Track record of delivering complex, cross-functional projects from technical design through production rollout, with clear written and verbal communication that aligns engineering, security, product, and infrastructure partners.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Staff Software Engineer, Access & Authorization

As a Staff Software Engineer on the Access & Authorization team within the Platform group, you'll help shape the systems customers use to securely access Coinbase. This team builds and operates distributed services at the intersection of security, identity, developer infrastructure, and customer experience. You'll design foundational authentication and authorization capabilities that balance strong security with a simple experience, creating leverage across every Coinbase product and partner integration.

What you'll do:

• Own end-to-end design, implementation, and operation of capabilities across authentication, OAuth, sessions, tokens, 2FA, account recovery, and edge authorization.
• Build secure, low-latency Go and gRPC services used across Coinbase's web, mobile, API, and partner experiences, with strong observability, failure testing, and measurable SLOs.
• Lead technical designs for complex initiatives such as signed authorization tokens, passkeys, biometric recovery, device-aware authentication, and mobile OAuth.
• Partner with product, security, fraud, and infrastructure teams to balance customer conversion, account protection, regulatory requirements, and engineering constraints.
• Simplify integration patterns and build self-service tooling that enables product teams to adopt access and authorization capabilities safely at scale.
• Mentor engineers and raise the technical bar through design reviews, pairing, code reviews, and on-call participation.

Required Skills and Experience:

• 8+ years of backend software engineering experience with strong proficiency in Go or a comparable systems-oriented language, including building and operating reliable, high-throughput distributed services in production.
• Demonstrated experience designing secure APIs and reasoning about authentication, authorization, session management, trust boundaries, and token handling (OAuth 2.0, OpenID Connect, JWTs, PKCE, or related standards).
• Proficiency with gRPC, Protocol Buffers, and data stores such as Redis or DynamoDB, with strong operational instincts using metrics, logs, traces, alerts, and SLOs to run critical services.
• Track record of delivering complex, cross-functional projects from technical design through production rollout, with clear written and verbal communication that aligns engineering, security, product, and infrastructure partners.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Data Science sits at the heart of how Coinbase builds products and makes decisions. We partner with Product, Engineering, and Design to shape roadmaps, understand our users, and move the company's bottom line through rigorous experimentation, analytics, and advanced modeling.

As a Data Scientist on the Consumer team, you'll improve the customer experience across Coinbase's consumer products — including spot and advanced trading, yield, Coinbase One, international expansion, and new launches such as prediction markets and equities trading. You'll define key metrics, build measurement and causal frameworks, and translate insights directly into product strategy and shipped improvements.

What you'll do:

• Drive analysis and deep dives on ambiguous business problems, delivering insights and recommendations that guide team decision-making
• Own a broad scope of data and metrics — from core logging to polished data visualizations
• Lead code reviews, contribute SQL and Python expertise, and maintain reliable ETL pipelines
• Uphold a high bar for statistical rigor, ensuring experimentation and causal analyses build genuine confidence with stakeholders

Required Skills and Experience:

• BA/BS in a quantitative field (Math, Stats, Physics, CS, or similar) with 5+ years of relevant experience, or a PhD with 3+ years of relevant experience
• Proven track record of delivering impactful data science work in ambiguous problem spaces
• Ability to synthesize complex data into compelling narratives that influence stakeholders
• Practical expertise applying advanced modeling frameworks to real business problems
• Professional proficiency in SQL and Python
• Experience working with digital products in an iterative development cycle
• Embodies our core values: clear communication, positive energy, continuous learning, and efficient execution
• Comfort using generative AI tools (e.g., LibreChat, Gemini, Glean) responsibly in daily workflows — applying human-in-the-loop practices to drive measurable gains in quality and efficiency

As an Accounting Manager, Prime Financing, you'll join the Accounting team within Finance and own the end-to-end accounting function for Coinbase's prime financing and brokerage business. Reporting to the Assistant Controller, Prime Brokerage and Digital Assets, you'll build processes and controls from the ground up, lead a team through monthly close and quarterly/annual reporting, and partner cross-functionally to ensure accurate financial reporting as this business scales.

What you'll do:

• Own the review and approval of monthly financing accounting entries, reconciliations, and supporting documentation to ensure accuracy and completeness through each close cycle.
• Build scalable, automated financial processes and controls for the prime financing function, including drafting standard operating procedures that reduce manual effort and support SOX compliance.
• Lead your team through the monthly financial close, quarterly reporting, and annual audit processes, ensuring deadlines are met and deliverables are audit-ready.
• Partner with cross-functional teams to provide accounting insights on SEC regulations and lending practices, translating regulatory developments into actionable accounting guidance.
• Drive the design and implementation of new controls and processes for platform and brokerage accounting activities, identifying gaps and recommending improvements that keep pace with business growth.

Required Skills and Experience:

• CPA designation with 9+ years of progressive accounting experience, including a mix of Big 4 public accounting and industry roles in fintech or financial services.
• Direct experience with financing, lending, or prime brokerage accounting at a publicly traded company, including familiarity with SEC reporting requirements.
• Proven track record of building accounting processes and internal controls from the ground up, including designing SOPs and implementing automation that reduced close timelines or error rates.
• Experience managing or leading a team through monthly close cycles and quarterly/annual reporting, with demonstrated ability to meet tight regulatory deadlines.
• Working proficiency in NetSuite, FloQast, and Google Suite, with the ability to leverage these tools to streamline close and reporting workflows.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job #: P75544

#LI-Remote

Team/ Role Paragraph:

Coinbase is building the future of institutional trading as part of the Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As a Market Data Engineer on the Markets team, you'll architect, build and own the systems that generate, capture, normalize, and distribute real-time market data across Coinbase at low latency - the ticker plant and distribution backbone of a unified trading platform - while leading a lean, high-impact team. It's a rare chance to architect market data infrastructure from the ground up, with the ownership of a startup and the reach of Coinbase.

What you’ll do: 

• Build and operate market data components: feed handlers, normalization, distribution, and venue connectivity.
• Design low-latency, high-throughput systems for real-time market data used by trading systems.
• Contribute to reliability and performance, participating in observability, on-call, and incident response.
• Write high-quality, well-tested code and help raise the quality bar on a lean team.
• Partner with engineers, product, and cross-functional stakeholders to deliver market data capabilities.

Required skills and experience:

• 5+ years of backend engineering, with experience building and maintaining production low-latency systems.
• Hands-on experience with market data systems (feed handlers, normalization, or distribution).
• Proficiency in low-latency Java (or C++) and high-throughput messaging (Aeron, SBE, or similar).
• Familiarity with venue/exchange connectivity and market data protocols (FIX, ITCH/OUCH, multicast).
• Track record delivering features end-to-end and operating what you build.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID:  P77881

Team/ Role:

Coinbase is building the future of institutional trading as part of the Institutional Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As an Infrastructure Lead on the Exchange team, you'll own the infrastructure, deployment, and operational tooling behind a unified trading platform that runs across cloud and on-prem/colocated venues, keeping latency-sensitive, multi-node trading environments fast, reliable, and easy to build on. It's a rare chance to shape trading infrastructure from the ground up, with the ownership of a startup and the reach of Coinbase.

What you’ll do: 

• Own infrastructure, deployment, and operational tooling for latency-sensitive, multi-node trading environments across cloud and on-prem.
• Drive reliability and developer velocity, owning observability, deploy safety, and incident response for systems that run 24/7.
• Set the operational bar through standards, reviews, and automation, and reduce single-point-of-failure risk across the trading stack.
• Partner with engineers building the trading platform to make latency-sensitive systems operable and performant.
• Mentor engineers and build team resilience across a lean, high-impact environment.
• Partner cross-functionally with Product, Institutional Markets, and SRE to turn platform needs into a roadmap.

Required skills and experience:

• 8+ years of infrastructure, platform, or SRE engineering, with demonstrated ownership of production systems at scale.
• Track record running infrastructure for latency-sensitive trading environments, including on-prem/colocated deployments, not generic platform work.
• Deep proficiency with orchestration tooling, containerized and baremetal deployments, and observability/logging tooling.
• Strong Linux performance and networking fundamentals in latency-critical environments.
• Experience delivering end-to-end: scoping, implementation, deploy safety, monitoring, and incident response.
• Experience in a regulated or financial environment where reliability and low-latency performance are critical.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID:  TBC

We're hiring a Senior Software Engineer to join the CB Node team within the Platform organization. This team runs all the blockchain nodes that power every asset Coinbase offers to customers, currently spanning 55 unique protocols across Ethereum, Bitcoin, Solana, and beyond. You'll focus on performance optimization and reliability across the blockchain platform stack, diagnosing root causes instead of over-provisioning, reducing infrastructure spend, and building the observability and health-check systems that keep our nodes reliable at scale.

What you'll do:

• Own deep performance analysis and optimization across the blockchain node stack, diagnosing root causes of resource consumption and implementing system-level fixes that reduce infrastructure spend while maintaining reliability SLOs.
• Build observability, health-check, and automated failover capabilities for blockchain nodes, ensuring the team can detect degradation and respond proactively rather than reactively scaling resources.
• Drive a right-sizing initiative across the node fleet, profiling workloads, identifying over-provisioned instances, and establishing capacity models that balance cost efficiency with headroom for reliability.
• Partner with protocol integration engineers, wallet teams, and indexer teams to extend performance improvements across the full blockchain platform stack, not just the node layer.
• Lead the definition and implementation of SLOs and SLIs for node services, creating the measurement framework that gives the team confidence in reliability without relying on over-provisioning.
• Support protocol upgrades and node operations with a performance-first lens, ensuring new blockchain versions are validated for resource efficiency and regression-tested before production rollout.

Required Skills and Experience:

• 5+ years of experience in software engineering with deep expertise in systems-level performance analysis, profiling, and optimization of production infrastructure.
• Hands-on experience operating distributed systems at scale, including diagnosing resource bottlenecks, tuning service performance, and managing capacity across heterogeneous workloads.
• Proficiency in backend programming (Go preferred) and systems tooling for profiling, tracing, and observability (e.g., pprof, Datadog, Prometheus, Grafana).
• Track record of reducing infrastructure costs through engineering optimization rather than simply scaling resources, with measurable outcomes (e.g., cost reduction percentage, latency improvements).
• Experience with blockchain nodes, consensus protocols, or crypto infrastructure is strongly preferred; familiarity with how different protocols behave under load and during upgrades.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job # P77414

Staff Software Engineer (EAA)

The Customer Experience (EAA-CX) sub-organization within Coinbase's Enterprise Applications and Architecture (EAA) group builds and operates the secure, Tier-1 platforms that power internal investigative and support workflows for approximately 7,000 specialists across CX, Compliance, Legal, Global Investigations, and Trust and Risk. As a Staff Software Engineer, you'll operate as a technical anchor across 8 globally distributed EAA-CX engineering squads, identifying high-leverage AI and developer-experience opportunities, architecting solutions on Coinbase's production AI infrastructure, and driving platform excellence that raises Tier-1 engineering quality across the portfolio.

What you'll do:

• Own the EAA-CX AI maturity and developer-experience roadmap in partnership with engineering leadership, embedding with squads to surface opportunities, prototyping on Coinbase's existing AI platform, and driving adoption through working demos and feedback loops.
• Lead platform excellence workstreams that improve reliability, observability, change-failure rate, and operational readiness for Tier-1 systems, partnering with engineering managers to ensure practices persist on the teams.
• Define build-versus-buy strategy for developer-experience and AI tooling across EAA-CX, evaluating what to build internally, adopt from partner teams, procure from vendors, or retire.
• Provide Staff-level architectural coverage across squads facing complex challenges, ramping in to land architecture or delivery and ramping off while maintaining portfolio-wide coherence.
• Build highly reliable, secure distributed backend services with full SLO ownership, observability, and incident response, ensuring automated outputs and production changes are traceable, reviewable, and safe in a regulated environment.

Required Skills and Experience:

• 8+ years of software engineering experience with a demonstrated track record architecting and delivering large-scale distributed systems, including deep proficiency in backend service design, API development (gRPC, MCP, GraphQL), and scalable microservices architectures.
• Proven ability to independently lead ambiguous, high-impact technical initiatives from whiteboard to production across multi-team problem spaces, writing high-quality, well-tested code that sets the standard for others.
• Strong experience with cloud-native infrastructure including AWS, Kubernetes, Terraform, CI/CD pipelines, event-driven architectures (Kafka, MQ), distributed caching, and SQL or NoSQL databases.
• Track record building secure, compliant internal tools or platforms with deep appreciation for security controls, access management, audit logging, and data governance in a regulated environment.
• Experience building or integrating with agentic AI systems including MCP servers, LLM orchestration layers, RAG pipelines, HITL workflows, or evaluation and guardrail frameworks, with proficiency in Go and willingness to work across Python.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Job #: P67493

Senior Software Engineer, Simple Trade Experience

We're hiring a Senior Software Engineer to join the Simple Trade Experience team within the Consumer & Business group. This team powers the critical buy, sell, and convert journeys on the Simple interface of the Coinbase app and website, supporting multiple trading types and assets for millions of users worldwide. You'll own highly performant, available, and consistent backend and frontend systems that directly enable customers to trade with confidence at web-scale.

What you'll do:

• Own the design and delivery of highly performant, available, and consistent systems powering trading for millions of users worldwide
• Architect robust, extensible systems that support multiple trading types and assets (Spot, Limit, Recurring, and more) while maintaining reliability at web-scale
• Partner closely with product and design to define and ship a best-in-class trading experience across web and mobile
• Drive production service evolution, scaling and maintaining critical trading infrastructure as traffic and product scope grow
• Strengthen engineering quality across the team through rigorous code reviews, mentorship, and knowledge sharing

Required Skills and Experience:

• 5+ years of experience in software engineering with demonstrated success building and scaling production services handling web-scale traffic
• Proven track record designing, building, and maintaining high-availability distributed systems that evolve over time, ideally in trading or financial systems
• Deep proficiency in backend systems languages (Java, Golang, or similar) with experience in data stores such as MongoDB or Redis
• Demonstrated ability to pair customer-focused product thinking with comprehensive observability and operational excellence
• Experience upgrading or re-architecting significant legacy systems into next-generation platforms
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

As an Engineering Manager on the FINT (Financial Intelligence) team within FinHub in the Platform group, you'll lead the engineers building the account and transaction history infrastructure that underpins every Coinbase product. FINT owns the universal account primitive, the real-time transaction history engine, and the internal developer experience platform for FinHub. You'll guide your team through a critical inflection point: re-architecting these foundational systems for the next decade of scale while enabling new financial products like sub-accounts, retirement accounts, and agentic trading experiences.

What you'll do:

• Lead and grow a team of 6 engineers across multiple levels, coaching on technical excellence, career development, and organizational impact
• Drive the re-architecture of core account and history systems to support new product primitives and higher throughput demands at Coinbase's next stage of growth
• Own the Finhub Tools roadmap, building internal UIs, dashboards, and agentic workflows that accelerate engineering and operations teams across the company
• Shape architectural decisions across distributed systems, streaming pipelines, and full-stack tooling, fostering a culture of high-quality code and thorough design reviews
• Collaborate with product, finance, and engineering leadership to define and execute a quarterly roadmap, breaking complex infrastructure projects into iterative, shippable milestones
• Partner with the talent organization to recruit exceptional engineers and own engineering quality processes including SLA accountability, incident response, and on-call practices

Required skills and experience:

• 7+ years in software engineering with at least 2 years of engineering management experience, including hiring, coaching, and developing engineers
• Proven track record delivering and operating distributed systems at scale in production, with hands-on ability to review code, lead incidents, and triage issues when needed
• Demonstrated success translating ambiguous, long-horizon technical problems into concrete execution plans with measurable milestones
• Experience with financial systems, event-driven architectures, or high-precision transaction processing where correctness and reliability are critical
• Comfort leading teams with diverse scope (backend services, streaming pipelines, and full-stack tooling) with an appreciation for developer and operator UX
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

As a Treasury & Banking Operations Specialist, you'll join the Treasury Operations team within Finance and help ensure Coinbase moves money safely, accurately, and on time across our global entity structure. This team owns day-to-day payment operations, liquidity management, and banking partner relationships that keep fiat rails running for millions of customers. You'll execute critical payment workflows, resolve escalated issues, and collaborate with Product and Engineering to launch new payment capabilities at the intersection of traditional finance and crypto.

What you'll do:

• Own day-to-day treasury and banking operations including bank account funding, balance monitoring across all Coinbase legal entities, and liquidity forecasting.
• Execute daily customer payment processing across multiple fiat rails, ensuring timely and compliant settlement.
• Investigate and resolve escalated payment issues by conducting root-cause research and coordinating with banking partners.
• Partner with Product and Engineering teams to test and launch new payment rail integrations.
• Collaborate with internal compliance, legal, and finance teams to fulfill regulatory and banking requests.
• Serve as a primary operations contact for banking partners, triaging issues related to fiat rail integrations and customer payments.

Required Skills and Experience:

• 2-4 years of experience in payment operations, treasury operations, or banking with hands-on exposure to money movement across multiple payment rails.
• Demonstrated proficiency with ACH and multi-rail payment processing; AAP or NACHA certification strongly preferred.
• 1-2 years of experience managing relationships with third-party vendors, banking institutions, or internal cross-functional partners.
• Proven ability to balance competing priorities and deliver accurate, detail-oriented work in a high-volume payment operations environment.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P77787

#LI-Remote

As an Internal Audit Analytics Associate, you'll join the IT Internal Audit team within Finance to deliver data-driven, third-line assurance across Coinbase's global technology infrastructure and crypto-native products. You'll extract, analyze, and validate large datasets from internal systems to assess the design and operational effectiveness of IT and security controls. This role translates complex audit data requests into precise SQL-based extracts and actionable findings that directly support the audit team's control testing objectives.

What you'll do:

• Execute in-depth data analysis to assess IT and security control effectiveness by writing complex, reusable SQL queries against Snowflake and other internal data platforms.
• Validate system and model changes by performing comprehensive testing of their compliance and performance impact, documenting results for relevant stakeholders.
• Produce accurate data extracts and reports from multiple sources, translating complex audit data requests into clear, actionable requirements and outputs.
• Test data ETL processes from upstream production systems into the data repository and from the repository into enterprise tools, validating completeness and accuracy at each stage.
• Design and enhance metrics dashboards to measure IT and security system performance and provide actionable insights to the Internal Audit team.
• Partner cross-functionally with Engineering, Security, and IT stakeholders to gather audit evidence and communicate findings to technical and non-technical audiences.

Required Skills and Experience:

• 2+ years of experience in a data analytics role at a technology, consulting, financial institution, or fintech firm.
• Bachelor's degree in Data Science, Computer Science, Statistics, or a related field.
• Demonstrated ability to write complex SQL queries and work with large datasets in platforms such as Snowflake, including query optimization and reusable code patterns.
• Working knowledge of IT operations, security infrastructure, cybersecurity programs, and enterprise technology stacks sufficient to identify control gaps.
• Experience testing or validating data ETL workflows, including data completeness and accuracy checks across pipeline stages.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P77762

#LI-Remote

We're hiring a Credit Risk Analyst to join the Counterparty and Credit Risk team within Financial & Operational Risk. This team manages credit exposure across Coinbase's global institutional client base, underwriting counterparties and delivering lending solutions in a fast-evolving digital asset market. You'll own credit analysis for complex counterparties, recommend risk-based limits, and monitor portfolio exposures that directly inform how Coinbase scales its institutional products. This role is based in the United States or United Kingdom.

What you'll do:

• Own diligence and underwriting of institutional counterparties including hedge funds, asset managers, private equity, and venture capital firms.
• Recommend internal credit ratings and risk-based limits, preparing written analysis that substantiates each assessment for senior leadership review.
• Monitor portfolio exposures, conduct periodic surveillance of trading partners, and clearly communicate concentration trends and settlement risks to leadership.
• Analyze asset volatility and liquidity risks on a per-asset and portfolio basis to inform limit-setting and capital planning.
• Negotiate industry documentation (e.g., PBAs, MLAs, and ACAs) and collaborate with business development, operations, legal, and product teams to resolve complex client or product challenges.

Required Skills and Experience:

• 1-3 years of hands-on credit risk management experience, including counterparty underwriting or portfolio monitoring in a fast-moving financial services or digital asset environment.
• Prior experience covering institutional clients such as hedge funds, asset managers, private equity, or venture capital firms.
• Working knowledge of capital markets products and standard industry documentation (PBAs, MLAs, prime brokerage agreements).
• Demonstrated ability to produce clear written credit memos and present risk recommendations to senior stakeholders.
• Proficiency building quantitative credit models and exposure analyses using spreadsheets, SQL, or other analytical tools.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

P77678

#LI-Remote

As Chief of Staff to the CHRO, you'll serve as a force multiplier for the People organization's most senior leader, ensuring priorities are advanced, time is focused on the highest-impact areas, and voice is amplified internally and externally. You'll own the operating rhythm for the People leadership team and lead critical initiatives from conception through execution, proactively resolving problems before they reach the CHRO.

What you'll do:

• Own the CHRO's operating cadence by managing weekly and quarterly leadership meetings, setting clear agendas, driving decisions, and ensuring follow-ups are completed.
• Lead critical cross-functional initiatives and engagements on behalf of the CHRO, acting as her stand-in when needed in key meetings and decisions.
• Develop compelling content and narratives including meeting decks, org-wide emails, social media posts, and speaking engagement materials that amplify the CHRO's voice.
• Proactively identify and resolve issues before they escalate, synthesizing ambiguity into clear recommendations for executive decision-making.
• Represent the CHRO's interests and point of view across the organization, ensuring alignment and advancing People team priorities with cross-functional stakeholders.

Required Skills and Experience:

• 7+ years of experience, including management consulting, business operations, strategy, or a chief of staff capacity supporting senior executives.
• Proven ability to synthesize ambiguous, complex topics into clear executive-ready recommendations, narratives, and communications across formats (decks, emails, social content).
• Track record of driving cross-functional initiatives end-to-end, managing multiple workstreams simultaneously with clear accountability and follow-through.
• Knowledge of crypto or demonstrated enthusiasm for the space with willingness to immerse yourself in the ecosystem.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Coinbase’s Consumer Engagement and Experience (CEE) Surfaces team owns the front door to support for millions of customers: help.coinbase.com, social support, and Athena, the knowledge platform used by CX agents. We are rebuilding these experiences to be AI-native, with retrieval, generation, and agentic resolution at the core.

We’re hiring an Engineering Manager to lead and scale the team responsible for these surfaces. You’ll set technical strategy and 12-month direction for AI-assisted self-service support, improving automated resolution quality and customer satisfaction while meeting Coinbase’s standards for safety, privacy, reliability, and cost.

What you’ll do

• Lead a high-ownership engineering team building Help Center, social support, and agent knowledge experiences.
• Own end-to-end delivery of self-service discovery, conversational and agentic resolution, intelligent routing, escalation, and human handoff.
• Define architecture for secure, reliable, scalable systems spanning search, knowledge retrieval, chat orchestration, CRM, and ticketing integrations.
• Establish evaluation harnesses, quality metrics, feedback loops, and safeguards for accuracy, groundedness, privacy, and safety.
• Partner with Product, Design, CX Operations, Data, Compliance, Legal, Privacy, and Security on roadmaps, metrics, and execution.
• Evaluate build-versus-buy options and operationalize third-party solutions.
• Break complex initiatives into milestones and drive iterative delivery through experiments, A/B tests, and measured rollouts.
• Own SLAs, SLOs, monitoring, incident response, and operational readiness.
• Coach, develop, hire, and retain exceptional engineers while fostering an inclusive, collaborative culture.
• Communicate progress, risks, and tradeoffs clearly to technical and non-technical stakeholders.

Required Skills and Experience: 

• 8+ years of software engineering experience delivering customer-facing products or platforms.
• 3+ years managing high-performing engineering teams, including hiring, coaching, performance management, and team health.
• Production experience with LLM-powered systems, such as RAG, agentic workflows, or tool/function calling, and a strong understanding of quality and safety measurement.
• Experience building and operating distributed systems at scale, including reliability, security, performance, and incident response.
• Strong technical judgment, execution skills, product sensibility, and ability to create structure in ambiguous environments.
• Experience partnering across technical and non-technical teams.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
• Experience with customer support, knowledge search, or AI-assisted customer experiences.
• Experience with shared infrastructure, cloud platforms, Kubernetes, Terraform, CircleCI, or Buildkite.
• Experience with SQL/NoSQL, gRPC, GraphQL, Kafka, or message queues.
• Proficiency in Ruby or Go, or ability to ramp quickly.

Job ID - P75782