Find Your Next Fintech Adventure

ABOUT THE ROLE: 

We are seeking an experienced and driven Member Support Training Manager to lead and develop the Member Support Training team, responsible for delivering high-quality onboarding, training, and continuous development programmes for our Member Support function for the UK and European markets. 

You will be responsible for ensuring that both new and existing Member Support Tideans have the knowledge, skills, and confidence needed to deliver exceptional support to our members. Through effective training strategies, innovative learning experiences, and strong stakeholder partnerships, you will help build capability across Member Support, supporting operational excellence and an outstanding member experience.

Key responsibilities:

Strategy & Member Focus

• Develop and deliver the Member Support training strategy aligned to business and operational goals.
• Embed a member-first mindset across all learning programmes.

Leadership & Stakeholder Partnership

• Lead, coach, and develop a high-performing Member Support Training team.
• Foster a culture of accountability, innovation, and continuous improvement.
• Own your team’s capacity planning and scheduling, ensuring trainer resources are aligned to the highest-priority business and operational needs.
• Build strong relationships with operational leaders, quality & complaint teams, and subject matter experts to align learning priorities and training delivery with business objectives.

Learning & Capability Development

• Design and deliver engaging, effective learning experiences that maximise knowledge retention and performance.
• Continuously improve training approaches, tools, and methodologies.
• Identify capability gaps and implement targeted development solutions.

Performance, Data & Insights

• Own training performance metrics, reporting, and evaluation.
• Use data and operational insights to measure effectiveness, identify trends, and drive continuous improvement.
• Ensure learning interventions deliver measurable business and member impact.

WHAT WE ARE LOOKING FOR: 

• You are able to align learning initiatives with business goals and operational priorities.
• Building exceptional member outcomes is your passion. 
• You have proven experience leading, coaching, and developing high-performing teams.
• You create a culture of accountability, engagement, and continuous improvement.
• You possess a strong understanding of training design, adult learning principles, and capability development.
• You are skilled at identifying performance gaps and implementing effective learning solutions.
• Data and insights are your method for evaluating and driving performance and measuring impact. You are comfortable with detailed data analysis.
• You are comfortable building relationships and influencing stakeholders at all levels.

WHAT YOU’LL GET IN RETURN:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Stock Options

ABOUT THE ROLE: 

We are seeking an experienced and driven Training Lead to lead and develop a training team who are responsible for training all 500+ employees across our Member Operations space for our UK and EU markets. This space spans six key functions:

• Member Support
• KYX
• Ongoing Monitoring
• Collections
• Complaints
• Quality Assurance

You will be responsible for both onboarding new Tideans and ensuring that existing Tideans have the knowledge, skills, and ongoing development needed to perform at their best.

Your work will help build capability across Member Operations, supporting both operational excellence and an outstanding member experience.

This is a key leadership role in a fast-evolving environment. As we continue to grow and scale, you’ll play a critical part in shaping how we deliver training, manage quality, and support performance across functions. You’ll need to bring strong training operations experience, a people-first mindset, and the agility to adapt quickly to change. Your success will be measured by the smooth running of our training programmes, the effectiveness of your team, and the impact training has on business outcomes.

Key responsibilities:

Strategy and Member-Centric Learning Culture - Develop and execute a training strategy that supports Tide's business objectives and future growth. Embed a deeply member-focused mindset across all training programmes. Ensure every learning experience reinforces the importance of doing the right thing for our members and helping small businesses succeed. Drive a clear connection between training excellence, capability, and improved member and business outcomes, ensuring teams consistently deliver exceptional service, support, and experiences.

Leadership & Team Development - Build, lead, and inspire a high-performing training team that consistently delivers exceptional results. Create a culture of energy, accountability, innovation, and continuous improvement, while developing future training leaders and ensuring the team exceeds its performance objectives. Oversee the effective management of scheduling, training calendars, and the overall ownership of training materials, ensuring content is consistently updated, relevant, and aligned with organisational priorities and evolving capability needs.

Learning Innovation - Champion modern, engaging learning experiences that maximise knowledge retention and learner engagement. Continuously research, test, and implement innovative training methodologies, tools, and technologies, ensuring we move beyond traditional presentation-led learning and create diverse, impactful training experiences.

Performance & Operational Excellence - Establish clear performance metrics for the training function, regularly assess effectiveness, and drive continuous improvement. Use data-driven insights to enhance productivity, optimise training outcomes, and ensure learning interventions deliver measurable business impact. 

Data, Analytics & Insight - Own the evolution of training analytics at Tide. Partner with stakeholders across the business to centralise training data, integrating information from multiple systems and vendors. Develop meaningful dashboards and reporting frameworks that provide visibility into training effectiveness, operational performance, learner engagement, and business impact. Use data to identify trends, address performance gaps, uncover root causes, and continuously improve training outcomes.

Cross-Functional Partnership - Build strong relationships across Member Operations and the wider business, collaborating closely with teams including Global Training, Member Support, KYX, Ongoing Monitoring, Collections, Complaints, Account Operations, and Quality Assurance. Align learning priorities with business needs and drive shared success through effective partnership and stakeholder management.

WHAT WE ARE LOOKING FOR:

You are an exceptional training leader

• Proven track record of leading and developing high-performing training teams, ideally within customer-facing operations/ regulated industries
• Deep expertise in training methodologies, adult learning principles, and learning best practices, ideally within fintech, financial services, or an equally regulated sector
• Passionate about creating engaging learning experiences and experienced in using a wide variety of learning tools, technologies, and delivery methods. Ensuring you are innovating and bringing new tools into the team. 
• Comfortable building business cases and influencing stakeholders to invest in innovative learning solutions.
• Strong coaching and leadership skills, with a genuine passion for developing people and helping them succeed.

You bring exceptional energy and presence

• An outstanding communicator with the ability to captivate, engage, and inspire audiences of all sizes. You bring infectious energy, enthusiasm, and passion to everything you do, creating excitement around learning and development wherever you go.
• A natural presenter and storyteller, capable of bringing complex topics to life and turning training sessions into memorable, high-impact experiences.
• Highly articulate, confident, and credible, with the ability to influence and energise everyone from frontline colleagues to senior leaders.
• You thrive in front of an audience and have a rare ability to command a room, create momentum, and motivate people to perform at their very best.

You are a self-starter and strategist

• A highly autonomous leader who doesn't wait to be told what to do. You can set a clear vision, build a strategy, and inspire others to execute it.
• Ability to thrive in a scaling organisation where processes are evolving and change is constant
• A creative problem solver who identifies opportunities and challenges early and rapidly implements effective solutions.

You are operationally minded

• Strong training operations skills, including the ability to manage scheduling, coordination, documentation, and feedback loops at scale
• Strong analytical skills with the ability to leverage data to drive performance, influence decision-making, and measure impact.
• Comfortable working with data and business analytics tools, including Excel and SQL.
• A strong understanding of KPIs and operational performance within high-growth technology businesses.

You excel at stakeholder management

• Outstanding relationship-building, communication, and influencing skills.
• Able to build credibility quickly and effectively manage stakeholders across multiple functions and levels of seniority.
• A strong understanding of the small business market and the challenges faced by entrepreneurs, with a genuine passion for helping SMEs succeed.

WHAT YOU’LL GET IN RETURN:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Stock Options
  
  
  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE 

As a Business Finance Specialist at Tide, you will assist customers in the sale of loans over the phone. You will focus on achieving monthly loan disbursal and telesales productivity targets while maintaining high service quality and operational excellence. You will be responsible for ensuring compliance, preventing mis-selling, and supporting customers through an efficient and effective sales process.

Key Responsibilities:

• Assist customers by promoting and selling financial products via outbound and inbound calls.
• Achieve assigned monthly loan disbursal and productivity targets.
• Maintain high accuracy and efficiency while processing customer interactions.
• Ensure strict adherence to compliance guidelines and prevent mis-selling or fraud.
• Maintain updated and accurate records of customer communication and sales progress.
• Support operational excellence by following internal processes and best practices.
• Achieve Monthly Loan Disbursal Targets as provided by the Company with periodic reviews.
• Ensure productivity and grow the same with periodic reviews.

WHAT WE ARE LOOKING FOR 

• Bachelor’s degree in any discipline.
• 2+ years of experience in telesales, preferably in credit products such as loans and credit cards.
• Strong communication and telesales skills.
• Ability to understand customer needs and effectively pitch financial products.
• Assist customers in the sale of a range of financial products over the phone.
• Take full ownership of meeting and exceeding assigned monthly sales and productivity targets.
• Maintain high productivity standards while ensuring speed and accuracy in all processes.
• Deliver consistent, high-quality service with zero errors or losses.
• Prevent mis-selling or fraud and maintain ethical sales practices.
• Ensure prompt and effective communication with internal stakeholders.
• Adhere to company policies, operational guidelines, and compliance standards.
• Keep customer interaction records updated and accurate.
• Continuously identify personal improvement areas and participate in learning initiatives.
• Be customer-focused, proactive, and committed to delivering results.

WHAT YOU WILL GET IN RETURN 

• Competitive Salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

• Identify, onboard, and maintain strategic partnerships with hospitals, healthcare providers, insurance companies, brokers, financial advisors, and other key stakeholders to promote medical loan offerings and drive business growth.
• Drive sales by generating leads through healthcare providers, DSAs, FOS teams, and financial institutions. Develop targeted strategies to convert leads into loans, ensuring a consistent and growing pipeline of clients.
• Onboard large hospital chains, clinics, and healthcare institutions to Tide's platform, ensuring they are actively engaged in lead generation for medical loans. Work closely with these institutions to develop tailored solutions for their patients, driving lead conversion into sales.
• Create new revenue streams by leveraging partnerships. Develop campaigns with DSAs, FOS, and calling teams to promote medical loan products, ensuring effective conversion and closing of deals.
• Lead negotiations with partners, structure deals, and collaborate with legal teams to finalize agreements that align with business objectives and regulatory requirements.
• Educate partners on medical loan products, ensuring they understand the features, benefits, and terms. Provide ongoing support to resolve issues and ensure smooth operations.
• Ensure that all partnerships and medical loan offerings comply with relevant financial, healthcare, and data privacy regulations.

• 4 to 8 years of experience in partnership management, business development, or sales, preferably in the healthcare finance, fintech, or financial services industries.
• Experience in managing relationships with hospitals, Health care insurance companies is highly desirable.
• Strong track record in building and maintaining strategic partnerships. Excellent negotiation, relationship management, and communication skills.
• A deep understanding of medical loan products, the healthcare finance sector, and market dynamics.
• Proven experience in generating revenue through partnerships and lead generation initiatives. Strong business development focus with the ability to convert leads into revenue
• A Bachelors degree in Finance, Business, Economics, or a related field is required. An MBA or relevant advanced degree is a plus.
• Ability to work independently and collaboratively within a team. Comfortable managing multiple stakeholders and competing priorities.
• A genuine passion for healthcare access and driving innovation in medical finance solutions for patients and healthcare providers.
• Experience working with financial institutions, healthcare providers, DSAs, or fintech companies is a plus. Previous team management experience is advantageous.

• Travel may be required to meet with partners and clients.
• Ability to work independently as well as part of a team.
• Previous experience working with a bank, fintech, or digital bank will be a plus.
• Previous team handling experience will be a plus.

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

ABOUT THE ROLE:

We’re looking for a Business Finance Specialist to help French SMEs access the right finance, through our panel of lender partners. You’ll engage directly with business owners to understand their goals and challenges, and match them with the best-fit product — across unsecured lending, leasing, MCA, and more.

This is a high-impact, revenue-generating role where performance and customer experience go hand-in-hand. As a member of the team, you’ll be expected to hit the ground running, manage a busy pipeline, and consistently deliver strong outcomes. You’ll also contribute insights to improve how we operate and share learnings with the wider team.

If you thrive in fast-paced, high-performance sales environments and care about giving every business a 5-star experience — we want to hear from you.

SOME OF THE THINGS YOU’LL BE DOING

• Managing inbound and outbound sales opportunities from SMEs looking for funding
• Understanding each business’s growth plans, challenges, and funding needs
• Matching customers with suitable products across a wide range of lenders
• Delivering consistently high levels of service — even when a deal doesn't go ahead
• Keeping Salesforce up to date with accurate, detailed notes and outcomes
• Spotting trends, identifying risks, and sharing insights with the wider PCS team
• Confidently representing Tide Partner Credit Services proposition
• Sharing success stories, learnings, and wins to help the team continuously improve

WHAT WE ARE LOOKING FOR:

We're hiring a motivated, experienced sales professional with a strong background in SME finance, fintech or SaaS.

You should have:

• 1+ years’ experience in B2B sales (excluding internships), ideally in high-velocity or consultative roles
• Proven track record of consistently meeting and exceeding revenue targets
• Excellent communication and interpersonal skills
• A proactive, self-starting mindset.
• Strong organisational skills and attention to detail
• Familiarity with CRM systems (Salesforce a plus)
• Fluent French and English (spoken and written)
• Passion for helping small businesses succeed

WHAT YOU’LL GET IN RETURN: 

• 26 days Paid Time Off 
• Parental Leave 
• Sabbatical leave
• Mental health support through Plumm 
• Volunteering & Development Days
• Learning & Development budget
• WOO (Work Outside the Office) 
• Home Office Setup 
• Laptop Ownership 

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE:

As a Head of Product Analytics you’ll work closely with Tide’s product teams to use data to drive product adoption. You’ll work within the product analytics team to use data to inform our collective understanding of users, their problems and thus inform product strategy.

This role will suit an individual that can operate with a high degree of independence and has hands-on experience of proactively working with the product community. You are an expert and constructive critique of digital products with strong views on data-driven techniques to improve adoption and engagement of various products & features. You will be working as a part of the product squad with a functional reporting into the Head of Product. 

Some of the things you’ll be doing: 

• Product Discovery - hypothesis driven deep dives (existing product usage data) to identify user problems, quantify size of the problem and highlight solution(s).
• Solution confidence - product experiments are a means to an end. They help us produce data to build confidence on the product & features we plan to invest in. You would be the product experimentation expert and would observe data, propose, design and analyse product experiments.
• Product and feature performance review - new features solve user user problems and drive product usage and thus adoption. You would work with product teams to identify & analyse various impact hypotheses behind new products and features and define measurable KPIs.
• User research - solving user problems helps us achieve commercial goals. You would identify opportunities, perform data deep dives (exploratory and hypothesis driven) to improve our collective understanding of user problems and assist working groups to focus on and prioritise high impact user problems. 
• Goals to KPI translations - you would work with product managers to break overall revenue goals into business KPIs, identify impact hypotheses and convert into measurable product KPIs. You would work with analytics engineers to enable KPI reporting through visually speaking dashboards.
• Engagement to LTV correlations - engagement driven products and features have an indirect, unestablished impact on member longevity (commercially speaking LTV). We use data to establish this correlation and quantify the indirect impact. You would be required to perform custom analysis, using statistical methods to validate these correlations and assist product teams to prioritise investment on scaling product and features that have an indirect impact on engagement, longevity and thus LTV.
• Experimentation & product growth - you will operate with a high degree of user behaviour awareness (backed by consistent event data observation) and assist product managers by designing experiments to drive product adoption. You would use custom data analysis and statistical methods to analyse experiment results.   
• Self Serve Product Analytics - partner with data, engineering, data product and data science teams to deliver a world-class self-serve event data analytics platform for app and web products. Our experimentation stack includes platforms like LaunchDarkly for shipping variants, Segment for events, Heap for visualisation. You would be required to partner with data-science teams to build a stats-engine for relevant KPIs for each product enabling a seamless self-serve analytics for business and product teams.

You’ll be a great fit if:

• 10+ years of experience working on Product Analytics for a digital product.
• Strong hold on product strategy, experimentation, roadmapping, & prioritisation
• You are a consumer tech geek, preferably fintech (not mandatory).
• You are a natural storyteller with exceptional presentation skills.
• You believe and invest time in project management and have exceptional people skills. 
• You understand and believe user experience is a product.
• You are humble enough to know that you need to learn, and confident enough to showcase your skills, speak your mind and even challenge the status quo.
• You have an intrinsic need to be excellent but have learnt to be action oriented.
• You have failed and can talk about it at length. 
• You have worked as an analyst and a product manager.
• You have excellent SQL proficiency and are willing to crunch complex numbers.
• You are a self starter and can operate with a high degree of independence. 
• You have the ability to deal with ambiguity and competing objectives in a fast paced environment.
• You have lead a team of analysts in Product Companies

WHAT YOU’LL GET IN RETURN: 

• The gross annual salary for this position ranges from €104,000 to €130,000 depending on your skills, and experience. But we are also open to discussing the salary further, taking into account your expertise and contributions.
• MELP - flexible benefit app (50 EUR per month accruing) (does not include Health Insurance)
• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Parental Leave days (according to statutory)
• Family-Friendly Leave (according to statutory + extended from Tide)
• Personal L&D budget in the amount of 500 EUR per year
• Mental wellbeing platform Plumm
• WFH equipment allowance
• Sabbatical Leave
• Share options
• Team Events

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

What we’re looking for:

We’re looking for someone who is a strategic thinker, and strong on planning and deploying programmes of communications activity that balance member needs and business objectives. You’ll have strong stakeholder management skills and are comfortable in working in cross-functional, matrixed environments. You’ll own Tide’s early member lifecycle, working on engaging new members through effective activation marketing, maximising member lifetime value and optimising the overall member experience.You’ll be equally at home developing strategy, building automation, analysing results and working with stakeholders to take the story of performance to the business. 

As a CRM Manager you’ll be: 

• Owning the early member lifecycle, welcoming and activating new members to the Tide platform via CRM channels within an established team with a track record of delivering against objectives and KPIs
• Building new automated and standalone campaigns and optimising existing journeys to drive early life next best actions for new members
• Developing and managing a CRM test-and-learn pipeline across multiple channels including in-app, push notification, email & SMS end-to-end, including ideation, execution, analysis and optimisation
• Analysing campaigns and journeys, reporting out to stakeholders on trends and recommendations and using data to define, build and maintain reporting dashboards to track CRM performance
• Working with a range of stakeholders from across the business to drive product adoption in early life communications, cross-selling and upselling where relevant to get members set up for success on their business journey
• Creating a seamless transition from approval to membership, working closely with the Member Accession Marketing team (MAM) to deliver a consistent journey from lead to member
• Driving initiatives forward with high levels of autonomy, sharing results and recommendations effectively

What makes you a great fit:

• You have c.5 yrs of expertise in end-to-end CRM marketing across a number of sub-products and business units
• You’ve developed and delivered CRM strategies, demonstrating proven results against targets
• You have strong stakeholder management skills and maintain a focus on the customer need in business discussions
• You have hands-on experience with CRM platforms e.g. Salesforce Marketing Cloud, Iterable, Hubspot, Braze, and an understanding of HTML and CSS
• You have experience handling large amounts of data from different sources using BI tools e.g. Looker, Tableau, and experience in turning this data into insights
• You have experience in segmentation and targeting
• You have experience of testing different communication approaches
• You have strong communication and reporting skills and are able to work well in partnership with technical and non-technical team members
• You have the ability to handle multiple projects and adapt to changing priorities
• You have experience working in a subscription and/or app-based business
• You are hands-on, delivery oriented, and results-driven
• You have a curious nature, good organisational skills and impeccable attention to detail

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Salary range €31,600.00 - €35,500.00
• 25 days annual paid leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

About You

As a KYC Analyst, you will be ensuring businesses all across the UK stay safe and remain compliant. You will play a key part in helping Tide expand by providing round-the-clock support with our security reviews. You’ll be talking to people with empathy and proactive nature along with a passion for solving member problems.

Our mission is to save businesses, time and money which they can put back into their company, and delivering fast and fluid support is key to achieving this. As part of the cKYX Member Interactions team, you will ensure that we keep our members’ accounts up and running and provide them with proper guidance and support on how to navigate through processes they may not be fully aware of.

Some of the things you’ll be doing: 

• Communicating with members (customers) over phone during outbound calls
• Gathering required information over calls, aiding in completing account reviews (Periodic and Event-Driven Reviews)
• Performing basic due diligence and refining the information shared by customers and passing it on to the correct team to complete account reviews
• Helping customers understand what is required from them and keeping them informed throughout various stages of the account review process (Ongoing KYC Reviews)
• Providing the best possible customer experience over calls, chats and emails by using your detailed process knowledge and soft skills
• Handling escalations from the KYX teams that require a call to the member
• Resolving customer queries or complaints and directing them to the right department.
• Staying up-to-date on the general topics supported by the Member (customer) facing teams to help resolve inquiries
• Liaising with different departments to avoid any disruptions to customer accounts and ensure a smooth account review process
• Helping demonstrate your values to new members of the team, and supporting them with your wisdom and experience and assisting with common back-office tasks

You’ll be a great fit if:

• You are comfortable talking to customers on the phone and walking them through difficult situations
• You have at least 1.5 years of experience working in International customer support on inbound or outbound phone line
• You have very good verbal and written English communication skills (at least C1 level)
• You are comfortable using industry tools like Kustomer, GSuite, and Jira
• You are always on a lookout for recurring issues and potential solutions to make existing processes more efficient.
• You have really strong organisational skills.
• You preferably have experience with a Fin-tech, start-up or a fast-growing tech company.
• Any exposure to KYC or diligence is a huge plus

What you’ll get in return:

• Competitive salary 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 25 days holiday 
• We invest in your development with professional L&D budget every year
• Enhanced family-friendly leave
• 24 hours paid volunteering time off per year
• Flexible working options
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Job Description

Role:

SoFi is looking for an enthusiastic and experienced editor to help produce On the Money, our flagship personal finance newsletter, as well as future newsletters. On the Money cuts through the noise of day-to-day financial news to bring readers a more thoughtful point of view on what’s important to their bottom line. 

Reporting to the Deputy Newsletter Editor, the Senior Newsletter Editor will be responsible for editing and writing high quality stories that educate, inform, and inspire our audience. We are a mission-driven team that cares deeply about financial literacy and helping people fulfill their ambitions. 

The ideal candidate is a skilled journalist and savvy wordsmith with a nose for news and experience covering the economy, investing, and financial products. You should be a resourceful, detail-oriented multi-tasker capable of handling anything from top editing to embracing the technical aspects of assembling a newsletter. 

Candidates with at least three years of experience editing for a top-tier news outlet or personal finance newsletter are preferred. This is a part time, contract position.

What you’ll do:

You will help ensure that everything our newsletters publish is well-written, thoughtful, 100% factual, objective, and compelling (with bonus points for funny).  

• Edit stories: Support our small but mighty team of writers at every stage (i.e. fact-checking, making structural suggestions, getting into the weeds of a line edit). 
• Assign stories: Help identify newsworthy trends and topics, creating assignment briefs and keeping track of the editorial calendar.
• Write stories: Develop expertise on the fly, researching a topic to deliver accurate, polished copy. You will have an opportunity to leverage AI responsibly and creatively to drive story development and accelerate and enhance our workflow.
• Collaborate and cooperate: Putting out a newsletter is a team sport, and you will need to cultivate great relationships with writers, other editors, our compliance team, and cross-functional partners from across the organization. Good news: They’re all great!

Who you are:

• A journalist with experience covering personal finance news. 
• Passionate about financial literacy and committed to producing excellent work.
• Versed in financial products and services.
• Capable of managing every stage of the editorial process, including collaboration with legal and compliance functions. 
• Organized enough to keep multiple projects moving forward simultaneously.
• Comfortable giving and receiving candid, constructive feedback.
• Committed to bringing positivity, empathy, and respect to every interaction. 

A note to applicants: If possible, please provide a sample of your best clips in the ‘Website’ application field.

Role:

SoFi's Content Strategy team is looking for a part-time Content Strategist to support our Product Education program. This role powers the execution layer for multimedia educational content — supporting brief creation, navigating the compliance process end-to-end, and keeping multiple workstreams organized and moving. You're the kind of person who sees a brief and immediately knows what questions to ask, then gets to work. You write clearly, manage complexity calmly, and never let a compliance submission age in a queue.

This is a role for a strategic executor: someone who can hold both the craft of writing and the rigor of operations at once, and who uses AI tools as a natural extension of their workflow.

What You'll Do:

Writing & Editing Support

• Take creative and strategic briefs and produce polished content drafts across formats — articles, explainers, email, scripts, social copy, and more
• Edit and refine content produced by other contributors, applying a consistent brand and editorial voice
• Use AI-assisted tools to accelerate drafting, research, and iteration — and know when to rely on craft over automation
• Translate complex financial and product concepts into clear, accessible language for a broad consumer audience

Compliance Management

• Own the compliance process for Product Education content — submitting assets, managing redlines, tracking approvals, and executing required changes
• Maintain a clear, up-to-date compliance tracker so the team always knows where each asset stands
• Proactively follow up with compliance stakeholders to keep reviews moving and timelines intact

Project Management & Operations

• Take notes in cross-functional meetings and distribute clear, actionable recaps
• Maintain status updates across active workstreams so nothing gets lost in the shuffle
• Route drafts to the right reviewers at the right time, managing version control and feedback loops
• Serve as a reliable operational backbone for the Product Education program, keeping projects on track and stakeholders informed

AI-Enabled Workflow

• Leverage AI tools throughout the content production cycle — from research and outlining to drafting and revision
• Propose and implement AI-assisted workflows that improve speed and consistency without sacrificing quality
• Stay current on tools relevant to educational content and compliance-heavy environments

Who You Are:

• You have 3–5 years of experience in content strategy, content marketing, editorial, or a related field
• You are a strong writer and editor who can move from brief to polished draft with minimal hand-holding
• You are detail-obsessed and calm under the administrative pressure of a compliance-heavy workflow
• You are a natural project manager: you track things, follow up, and make sure nothing slips
• You are fluent with AI writing and productivity tools and use them to work smarter, not just faster
• Experience with financial services, fintech, or regulated content environments is a strong plus
• You hold a Bachelor's degree or equivalent professional experience

Role:

SoFi's Content Strategy team is seeking a part-time Content Strategist to support our Podcasts & Video program — specifically our flagship property, The Important Part: Investing with Liz Thomas podcast (TIP). This role sits at the intersection of editorial rigor, production operations, and AI-enabled workflow. You'll be the connective tissue that keeps TIP's content machine moving: ensuring scripts are sharp, production days run smoothly, deliverables hit deadlines, and every asset — from thumbnail to long-form video — clears quality and compliance bars before it goes out the door.

This is a hands-on, execution-focused role for someone who is equally comfortable in a live recording session and a compliance tracker. You move fast, communicate clearly, and never let details slip.

What You'll Do:

Editorial & Production Support

• Review and edit scripts for clarity, accuracy, and brand voice ahead of recording
• Attend recordings and provide live, real-time feedback during shoots and tapings
• Conduct QA on long-form and short-form video and audio content (V1s and V2s), delivering clear and specific editorial direction with each round
• Write and edit copy for long- and short-form content across formats as needed — from episode descriptions to social pull-quotes

YouTube & Organic Discovery

• Support day-to-day YouTube channel management for TIP, including uploads, metadata, thumbnails, playlists, titles, descriptions, tags, end screens, and related video strategy
• Write and iterate YouTube titles, descriptions, thumbnails, and packaging to improve organic discovery, CTR, retention, and subscriber growth
• Track performance signals across full episodes, clips, and Shorts, identifying patterns and opportunities to improve reach and engagement
• Stay current on YouTube best practices, platform changes, and organic growth strategies for video-first podcasts

Content Calendar & Project Management

• Own and maintain TIP's content calendar, tracking all deliverables across video, audio, written, and visual formats
• Ensure all moving parts — thumbnails, tiles, copy, video cuts, audio files, and written assets — are delivered on time and to spec
• Serve as the operational hub for TIP, flagging risks, resolving blockers, and keeping the broader team aligned on status

AI-Enabled Operations

• Identify and implement AI-assisted tools to accelerate script review, transcription, copy drafting, and asset QA
• Build repeatable AI-augmented workflows that reduce manual lift on production cycles
• Stay current on emerging tools relevant to podcast and video content production

Compliance

• Manage all compliance submissions for TIP content, including tracking requests, routing redlines, following up on approvals, and implementing required changes
• Maintain a clear compliance log so no submission falls through the cracks

Who You Are:

• You have 3–5 years of experience in content production, editorial, or a content operations role — ideally with podcast, video, or multimedia experience
• You are a sharp editor who can give specific, actionable feedback, not just general notes
• You are an organized, proactive project manager who thrives on owning a calendar and holding a team to deadlines
• You are comfortable in live production environments and can communicate feedback diplomatically and clearly in real time
• You are fluent in AI-assisted tools and eager to build smarter workflows
• Experience with financial content or fintech is a plus; comfort translating complex topics for a general audience is required
• You have hands-on experience managing or supporting YouTube channels, ideally for podcasts, video series, media brands, or creator-led content
• You can write sharp, audience-first copy without losing brand voice or compliance discipline
• You hold a Bachelor's degree or equivalent professional experience

📍 London | 💰circa £90k + Incentive Awards tied to your performance + Benefits | Hear from the team ✨

⭐Our Sustainability team

We’re looking for a Senior Sustainability Manager to help deliver and scale Monzo’s climate and sustainability work. This role sits in our Legal & Governance Collective, reporting to the Sustainability Lead. You’ll focus on turning our sustainability ambitions into practical, high-quality outputs—owning delivery across financed emissions, climate risk, and cross-functional sustainability initiatives.

You’ll work closely with teams across Risk, Finance, Product and Data to embed sustainability into how Monzo operates and grows. This is a role for a high-impact individual who thrives at the intersection of data, finance, and sustainability strategy.

🔑 You’ll play a key role by…

• Financed emissions: own the development and delivery of Monzo’s financed emissions (Scope 3 Category 15). You’ll establish and improve data collection processes across lending portfolios, apply PCAF methodologies, and continuously refine our approach as standards evolve. You’ll also help embed these insights into internal decision-making.
• Project Delivery and execution: own end-to-end delivery of complex, cross-functional sustainability projects. You’ll turn ambiguous goals into clear plans, manage dependencies, unblock teams, and drive high-quality outcomes at pace.
• Climate risk integration: partner with Risk, Finance, Product and Business teams to embed climate considerations into decision-making across Monzo. Support practical climate risk assessment, including scenario analysis where relevant, and help teams understand how climate risks could impact portfolios, products, customers and wider business strategy.
• Regulatory & disclosures: support the delivery of high-quality, audit-ready climate disclosures and help Monzo stay close to evolving regulatory and supervisory expectations, including TCFD, ISSB, CSRD and relevant statements from regulators such as the PRA and FCA. Help ensure Monzo’s reporting remains accurate, proportionate and decision-useful.
• Performance & reporting: devise and track the key metrics that measure our sustainability performance. Prepare insightful reports, management information, and presentations for senior stakeholders, including the Board, to support strategic decision-making.
• Data & insights: translate sustainability commitments into clear metrics and partner with data teams to build scalable reporting and dashboards. Drive improvements in data quality, traceability, and automation over time.
• Internal enablement: act as a trusted partner to teams across Monzo - helping them understand the carbon impact of decisions and embedding sustainability into products, lending, and operations..

🤩 We’d love to hear from you if you…..

• Have hands-on experience in carbon accounting within financial services, including familiarity with PCAF and Scope 3 financed emissions
• Understand how climate risk can affect financial institutions, and can apply this in practical ways
• Are comfortable working with data, able to navigate datasets, understand data lineage, and partner effectively with analysts
• Understand how a bank works and can collaborate effectively with Risk, Finance and Product teams
• Have a track record of taking complex sustainability problems and turning them into delivered outcomes
• Are a clear and effective communicator, able to translate technical topics into simple, actionable insights for a range of audiences
• Build strong relationships and can influence stakeholders across different teams and levels

Personal Attributes:

• High ownership and bias for action
• Comfortable working with ambiguity and driving progress without perfect information
• Collaborative, with a focus on shared outcomes
• Structured thinker with strong attention to detail
• Curious and adaptable in a fast-changing sustainability and regulatory landscape

🙌What’s in it for you

💰circa £ 90K salary range 

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• Call with Recruiter
• Initial Call with Hiring Manager
• Loop interviews
  • Behavioural interview
  • Role Specific interview
    
    

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

#LI-DH1 

📍London/UK Remote | 💰£108,700 - £147,100 + equity + Incentive Awards tied to your performance + Benefits  ✨

We’re looking for a Senior Manager to join our Controls Discipline. This role is critical in driving greater efficiency and automation across our central control processes, including Issues Management, Policies & Standards, Risk & Control Self Assessment, Regulatory Change & Horizon Scanning and Non-Prudential Regulatory Reporting. 

The successful person will help our embedded Control Business Partners and Risk Owners to operationalise all aspects of Monzo’s Enterprise Risk Management Framework (ERMF) in the first line of defence. This requires a Product and Service mindset - equipping the organisation with the platform, processes, data and training to make control management as automated, simple and proportionate as possible. 

This is a global capability, delivering to all markets and subsidiaries. Close engagement with Risk & Compliance in the second line is a success measure as they set the risk appetite, frameworks and bar for first line execution.

🔑 You’ll play a key role by…

• As a Subject Matter Expert, designing (and re-designing) processes, systems and controls to ensure proportionate and risk based compliance with the ERMF. 
• Partnering for growth with Risk & Compliance.
• Operating with a product and service mindset to deliver value to Risk Owners. 
• Driving real-time data insights to ensure controls are kept ‘live’.
• Elevate Monzo’s control environment to greater maturity and scalability, pioneering a proactive approach to risk management.
• Contributing to successful re-platforming across GRC and Regulatory horizon scanning tools.
• Fostering positive relationships across the three lines of defence, upskilling risk owners to take greater accountability for control processes, and promoting a transparent risk culture.

🤩 We’d love to hear from you if…

• You bring exceptional risk and control expertise from Banking, Financial Services, or FinTech.
• You have a proven ability to influence senior stakeholders and tackle complex issues in matrix environments.
• You have a strong track record in managing 1st line risk - and are ‘hands on’ in doing so - with experience growing new business ‘in control’.
• You’re a data driven control leader.
• You thrive in fast-paced settings, showcasing resilience, adaptability, and exceptional execution skills as the landscape evolves.
• You exhibit curiosity and collaboration, adept at asking insightful questions and quickly acting on new information.
• Experience in process improvement, deploying AI, and/or working in scaling environments or tech companies is a plus!

🙌 What’s in it for you

💰 £108,700 - £147,100 + equity + Incentive Awards tied to your performance + Benefits 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 2 key steps

• Quick call with a Monzo Recruiter
• Initial Call with Hiring Manager
• 2 - 3 x 60 minute interviews 
  

This process should take around 4-6 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

⏳We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-REMOTE
#CM-1

About the Role:

We’re expanding our Sales team and looking for driven Business Development Representatives (BDRs) to generate new opportunities. As a BDR, you'll be the first point of contact for prospective customers. Your responsibility will be to identify businesses that could benefit from Gusto, reaching out through thoughtful cold outreach, and starting conversations that turn into real opportunities for our Account Executives.

This is a high-energy, prospecting-focused role built for someone who's hungry to grow a career in sales. You'll spend your days researching accounts, running outbound campaigns across phone, email, and social, and qualifying interest before handing off well-vetted opportunities. You'll learn the fundamentals of a top-tier sales motion and have a clear path to advance into a closing role.

Here’s what you’ll do day-to-day:

• Outbound Prospecting: Conduct over 100 cold calls to prospective buyers, facilitating next steps such as scheduling meetings for account executives to further qualify leads.
• Qualify Opportunities:  Identify and nurture a large volume of prospects to qualify leads through multiple channels. 
• Innovate with AI: Leverage AI Agents and other AI tools in our tech stack to drive increased efficiency and output across your daily processes.
• Educate & Inspire: Communicate Gusto’s value to prospects and customers, highlighting how our platform helps businesses streamline operations and better serve their employees.
• Collaborate with AEs: Partner with Account Executives to drive pipeline generation, account planning, and meeting conversion.
• Maintain CRM Hygiene: Accurately log all activities and insights in Salesforce and maintain a disciplined, data-driven approach to outreach.
• Hit Goals & Grow: Consistently meet monthly and quarterly quotas and metrics, while contributing to a high-performing team culture focused on results and career development.
• AI Fluency: Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.

Here’s what we're looking for:

• 1+ years of sales or outbound prospecting experience, ideally in SaaS, HCM, HR Tech, or FinTech but specific industry experience not required
• Expertise in outbound prospecting and sales strategy, with a proven track record of success.
• Advanced written and verbal communication skills, with the ability to craft and deliver compelling messaging.
• Strong command of Salesforce, Outreach, Zoominfo, Claude (or other AI Models) and similar tools with demonstrated mastery in managing the sales pipeline.
• Strong judgment in handling complex situations, including decision-making in ambiguous or challenging scenarios.
• Takes initiative and requires minimal direction, with the ability to work independently and collaboratively with cross-functional teams.
• Solid understanding of the accounting industry or payroll/HR tech and its role in business operations.
• Ability to engage with high-level decision-makers and executives.
• Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.

Our cash compensation range for this role ranges from $27.17 - $31.90 per hour with a 20% commission structure in the Denver location. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.

As a Senior Software Engineer on the Compute Platform team within the Platform group, you'll own the primary compute orchestration infrastructure that every service at Coinbase runs on. Built largely on CNCF technologies including Kubernetes and Istio, this platform underpins the scalability, reliability, and efficiency of our entire product suite. You'll design and ship tooling, automation, and net-new capabilities that make it easy for hundreds of engineers to deploy and operate critical services, while partnering closely with Security, Reliability, and Observability teams to raise the bar across the stack.

What you'll do:

• Own the design, build, and operation of Kubernetes cluster management tooling and automation that keeps our compute platform reliable and self-healing at scale.
• Build developer-facing tooling and workflows that improve how engineers across Coinbase interact with Kubernetes, with a heavy emphasis on integrating AI-driven processes and support.
• Deliver net-new compute capabilities for service owners, such as one-off jobs, cron scheduling, deployment strategies, EFS support, and automated right-sizing.
• Drive operational excellence by automating toil, reducing on-call burden, and continuously improving platform observability and incident response.
• Partner with Security, Reliability, and Observability teams to ensure the compute platform meets Coinbase's standards for security, uptime, and performance.

Required Skills and Experience:

• 5+ years of software engineering experience, including 3+ years building and operating Kubernetes or similar compute orchestration systems (e.g., Mesos, Nomad, ECS).
• Hands-on experience with AWS and/or GCP infrastructure services (e.g., EC2, EKS, IAM, VPC, networking) in a production environment at scale.
• Demonstrated ability to design, implement, and operate distributed infrastructure systems, including diagnosing complex failures and driving them to root-cause resolution.
• Hands-on experience with the CNCF ecosystem (e.g., Helm, Prometheus, ArgoCD, Envoy) and a track record of applying these tools to solve real infrastructure problems.
• Proven ability to apply AI tooling to infrastructure workflows, improving automation, developer productivity, or operational efficiency.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

The Enterprise Applications & Architecture (EAA) team at Coinbase builds and operates the internal platforms and business systems that power Coinbase at scale. Within EAA, the CX Tooling product team owns the tools, workflows, and AI-powered systems that enable Coinbase's CX specialists to resolve customer issues quickly, accurately, and with empathy. As a Senior Product Manager, you'll own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience, building an AI-forward platform that leverages automation, intelligent routing, and AI-assisted resolution to raise the bar on speed, quality, and customer satisfaction.

Location: Greater Charlotte, NC area (relocation assistance available)

What you'll do:

• Own the product roadmap for a portfolio of CX and AI tooling, delivering end-to-end across discovery, requirements, launch, measurement, and iteration for the systems Coinbase's support specialists rely on to serve millions of retail customers.
• Drive identification and prioritization of the highest-impact problems in the CX space, diagnosing operational pain points, surfacing automation opportunities, and translating them into clear product solutions.
• Build AI-integrated features that augment human specialists capabilities — intelligent case routing, AI-assisted responses, knowledge retrieval, and workflow automation — with the evaluation and human oversight needed to earn trust in AI-driven resolution.
• Partner with CX Operations, CX Leadership, and frontline specialists to deeply understand user needs, gather feedback, and ensure tools are practical, intuitive, and effective.
• Define and own success metrics across the portfolio (resolution time, CSAT, specialist efficiency, automation rate) and use data to drive prioritization and measure impact.
• Execute cross-functional delivery with Design, Data Science, Compliance, and other EAA teams to ensure CX tooling integrates seamlessly into Coinbase's broader enterprise platform ecosystem.

Required Skills and Experience:

• 5+ years of product management experience with a track record of shipping impactful internal tools, enterprise platforms, or operational tooling where internal users' work directly impacts external customers.
• Demonstrated ability to leverage AI/ML capabilities (NLP, automation, intelligent workflows) to solve real user problems, with experience building or integrating AI-powered tooling into operational platforms.
• Experience managing a portfolio of products or features simultaneously, making disciplined prioritization tradeoffs in complex, cross-functional environments.
• Proven ability to engage meaningfully with engineers on system design, APIs, and data flows, and to communicate product vision and roadmap to stakeholders at all levels including executive leadership.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID: P77367

As a Machine Learning Engineer on the CX Intelligence team within Enterprise Applications and Architecture, you'll build the AI-powered conversational systems that connect Coinbase's Help Center, chatbots, and agent workflows. The team owns the multi-agent platform powering Coinbase Chat and agent tooling, partnering with Conversation Design, CX, and Engineering to deliver secure, scalable automated support. You'll lead the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants, directly improving how millions of customers get help.

What you'll do:

• Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment.
• Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products.
• Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery.
• Establish best practices for system design, coding standards, and AI/ML development workflows across the team.
• Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team.
• Conduct design reviews to ensure every feature meets Coinbase's standards for security, scalability, and performance.

Required Skills and Experience:

• 5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services at scale.
• Hands-on expertise building with modern AI architectures (LLMs, deep learning) and the generative AI ecosystem, including frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.
• Deep proficiency in Python with demonstrated ability to write clean, maintainable, highly-tested production code.
• Specialized knowledge in at least one domain: NLP, information retrieval, computer vision, or advanced statistical modeling.
• Proven ability to write technical design documents and present ML system architectures to cross-functional stakeholders, translating complex technical concepts for non-technical audiences.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Coinbase's Privacy team is hiring a Privacy Analyst to own the Privacy Incident Management function, reporting to the Head of Privacy. You'll partner across Privacy, Privacy Legal, Security, Product, Engineering, and Communications to triage incidents involving personal data, drive privacy analysis, coordinate remediation, and continuously improve how Coinbase responds to privacy incidents. This role is built for someone who thrives in ambiguity, drives cross-functional coordination during time-sensitive events, and builds durable process improvements in a fast-moving environment.

What you'll do:

• Own the end-to-end Privacy Incident Management program, including notification workflows, escalation paths, process documentation, responder enablement, and automation opportunities.
• Lead privacy incident response as the DRI and Incident Commander, coordinating across Privacy, Privacy Legal, CSIRT, Product, Engineering, and Communications to drive analysis, remediation, and follow-through.
• Maintain on-call readiness to support privacy incident triage, severity classification, and urgent escalations, ensuring incidents are correctly assessed and routed.
• Drive privacy incident retrospectives, track resulting remediation items and control gaps, and deliver incident metrics and reporting covering trends, remediation status, and process health.
• Build and maintain strong cross-functional and cross-geography stakeholder relationships to improve readiness, response quality, and business accountability.
• Support broader Privacy initiatives during lower-volume periods, including cross-functional efforts, tooling development, and automation projects.

Required Skills and Experience:

• 3+ years of experience in privacy, security, incident response, technology risk, or a related operational risk function, including direct experience leading or supporting incident, issue, or risk workflows requiring structured analysis, documentation, and cross-functional coordination.
• Strong incident management skills with experience communicating privacy risk and incident findings to both technical and non-technical audiences, including producing written incident analyses, retrospective documentation, and executive-level summaries.
• Proven track record of leading technical investigations within cloud-native architectures, with hands-on proficiency in SQL, Python, and data analysis tools (e.g., Postgres, MongoDB, Airflow, Looker, Snowflake).
• Demonstrated experience building automation to reduce manual operational tasks and improve incident response efficiency.
• Working knowledge of privacy regulations and frameworks (e.g., GDPR, CCPA, PIPEDA, ePrivacy, DPIAs/PIAs, ROPA, data subject rights) data subject rights, privacy controls, and privacy issue management. 
• Utilizes and builds generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID:  P77364

#LI-Remote

Our Growth Marketing team scales Coinbase's customer base and revenue through data-driven, full-funnel acquisition strategies across paid channels globally. In this role, you'll be the owner of our performance marketing program, managing hundreds of millions in ad spend across paid search, paid social, and mobile channels to drive new user acquisition at or above ROI targets. 

What you'll do:

• Own end-to-end strategy and execution across global paid performance channels (including Google Ads, paid social (Meta, TikTok), and mobile UA) to hit aggressive new user acquisition and efficiency targets.
• Drive a rigorous testing and learning agenda across creatives, audiences, bidding strategies, and landing experiences; translate results into scaled playbooks for global markets.
• Partner with Data Science and Analytics to design experiments, incrementality tests, and measurement frameworks that connect channel performance to downstream business outcomes.
• Lead platform relationships with Google, Meta, TikTok, and others, aligning on betas, measurement approaches, and joint growth plans to unlock new capabilities.
• Build and maintain performance dashboards and reporting with clear visibility by geo, product, and channel; proactively surface insights, risks, and opportunities to leadership.
• Collaborate cross-functionally with Product Marketing, Legal, Engineering, Creative, Data Science, and regional teams.

Required skills and experience:

• A minimum of 5+ years of hands-on performance marketing experience, with deep expertise spanning paid search, paid social, and/or mobile user acquisition in an in-house or agency environment
• Proven track record owning large-scale media budgets and delivering measurable improvements in user acquisition efficiency across multiple channels and markets.
• Strong technical aptitude and experience leveraging LLMs, no-code/low-code platforms, and automation tools (e.g. Zapier, n8n, Make, Retool) to prototype custom agents and AI-driven workflows that accelerate growth experimentation, optimize operational efficiency, and scale hyper-targeted campaigns
• Analytical and experimentation mindset; comfortable with spreadsheets and BI tools (e.g., Looker, Hex, Tableau, Superset) to build and launch tests, interpret results, and make data-grounded decisions.
• Experience with full-funnel measurement across app and web, including event strategy, SKAN/iOS privacy-aware execution, and incrementality testing
• B2C experience required; fintech, crypto, or high-consideration consumer financial products strongly preferred.
• Excellent cross-functional collaboration and communication skills, able to synthesize complex performance narratives and influence senior stakeholders with clear recommendations.
• Highly organized with strong project management skills; able to manage multiple geographies, campaigns, tests, and priorities in parallel while maintaining execution quality
• Utilize generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID: P75896

#LI-Remote

Your mission:

As a Senior Payments Product Manager, you will define and execute the strategic vision for Bitpanda’s fiat payments infrastructure. You will own the core deposit and withdrawal engines that power our millions of retail users—turning fiat on-ramps into frictionless, instant gateways to modern investing. You will blend customer-obsessed user experience with a technical approach to infrastructure, ensuring every transaction is efficient, cost-optimized, and resilient to support Europe's future #1 investment platform.

What you’ll do:

• Own the retail fiat lifecycle: Drive the strategic product roadmap for consumer deposits and withdrawals across multiple European geographies, maximizing payment method localization (e.g., local card networks, SEPA Instant, Open Banking).
• Embed deeply with engineering: Act as a core, day-to-day leader within your cross-functional engineering squad. Drive high-velocity agile execution by writing precise PRDs and managing your scope from ideation to delivery and post-delivery.
• Architect flawless transaction journeys: Own the design of robust payment state machines, edge-case handling, and idempotent systems to eliminate "lost" deposits and minimize user friction during high-traffic market events.
• Optimize conversion via smart routing: Build and iterate on intelligent payment routing and cascading logic. Normalize decline reasons across various banking partners to implement smart retries and clear, actionable user error messaging that prevents funnel drop-off.
• Relentlessly optimize unit economics: Target and reduce processing costs per successful transaction through routing efficiencies, commercial negotiations, and multi-rail optimizations to directly improve broker margins.
• Automate broker operations: Partner with Finance, Fraud, and Risk Operations to design automated ledgering, settlement monitoring, and exception handling tools, moving away from manual operational workflows.
• Serve as the main product contact for external providers and PSPs —steering technical discovery, alignment, and strict SLA enforcement.

Who you are:

• B2C fintech product professional: 5+ years of Product Management experience within a high-growth consumer fintech, neobank, or retail broker platform, with a proven history of shipping heavy transactional infrastructure.
• Hands-on agile executor: You love being in the trenches. You are deeply fluent in API ergonomics, webhooks, microservices architecture, and system observability tools.
• Consumer conversion champion: you understand that in a retail broker, speed equals conversion. You possess deep empathy for retail user friction and a passion for turning complex financial mechanics into simple user experiences.
• Fiat Payments domain expert: deep structural knowledge of core financial rails (SEPA, SEPA Instant, Faster Payments, Card Schemes), clearing/settlement cycles, and how local payment methods impact conversion and cost.
• Ruthlessly data-driven: Expert at using data to expose infrastructure leaks. Strong proficiency with analytical tools (e.g., Tableau, Qlikview) or SQL to diagnose funnel drop-offs and system failure modes.