Chime

About the role

We are hiring a Senior Partner Manager to help strengthen and scale partner-delivered operations across our global support ecosystem on the Partner Strategy and Operations team. As our Senior Partner Manager, you will own performance governance for assigned BPO partners, helping ensure partners deliver consistent, high-quality, efficient member experiences. You will use data to diagnose performance trends, identify root causes, and drive clear action plans with internal teams and external partner leaders. You will play a hands-on role in partner governance, business reviews, escalation management, and operational initiatives that improve frontline execution and member outcomes.

The base salary offered for this role and level of experience will begin at $130,000.00 and up to $180,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes.
• Lead daily, weekly, and monthly partner performance reviews with clear metrics, action plans, owners, timelines, and expected business impact.
• Translate operational performance trends into root-cause insights, risk assessments, and data-backed recommendations.
• Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, and ensuring sustained follow-through.
• Lead complex, cross-functional initiatives that improve member and service experience, from problem definition and stakeholder alignment through execution, change management, and post-launch measurement.
• Partner closely with Disputes Experience, Complaints, Risk, Workforce Management, Quality, Compliance, Product, Finance, Procurement, and Operations Strategy to remove blockers and improve frontline execution.
• Develop concise, executive-ready updates that connect frontline performance, member impact, risks, tradeoffs, and recommended next steps.

To thrive in this role, you have

• 5+ years of experience in Customer Experience, Partner/Vendor Management, BPO operations, or a related operational leadership role.
• Professional experience directly related to BPO partner management, ideally within financial services or another highly regulated environment.
• Proven ability to own partner performance across SLAs, quality, productivity, staffing, operational efficiency, and member experience outcomes.
• Strong analytical skills, with the ability to use data to identify trends, diagnose root causes, assess risks, and build clear, actionable recommendations.
• Experience leading complex, cross-functional initiatives from problem definition through execution, change management, and measurement of impact.
• Strong influence, relationship-building, and communication skills, including the ability to drive alignment and accountability without direct authority.
• Sound business judgment, high ownership, comfort operating autonomously in ambiguity, and willingness to travel domestically and internationally approximately 25% of the time.
• Proficiency with tools such as Excel, Google Sheets, Looker, Google Slides, Jira, or similar reporting, presentation, and project-management tools.
• Experience in Complaints, Disputes, Escalations, Social Media support, Risk, or other specialized servicing environments is highly desired.

#LI-Remote #LI-EI1

About the Role

As a mobile platform engineer, you'll help shape the future of Chime's React Native app, building the infrastructure and tooling that make development faster, safer, and more scalable for hundreds of engineers working alongside AI.

You'll thrive in this role if you enjoy building for developers, solving complex technical problems, and multiplying your impact on others while delivering a best-of-class experience for our 10M+ monthly active members.

The base salary offered for this role and level of experience will begin at $164,000.00 and up to $227,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Build and maintain internal frameworks, developer tooling, and infrastructure.
• Collaborate with product and engineering teams to improve app quality, performance, and observability.
• Identify bottlenecks and deploy operational efficiencies to automate mobile CI/CD and release orchestration, reducing manual effort and increasing reliability.
• Design and improve tooling to reduce friction in the developer loop and maximize engineering velocity.
• Mentor engineers and raise the bar on technical standards, code quality, and delivery practices through design reviews, guidance, and example.
• Partner with QA to lead Chime’s mobile release process across iOS and Android.
• Build and scale AI-enabling app development  infrastructure to support increased product velocity.

To thrive in this role, you have

• 5+ years of experience in cross-platform, mobile development,  ideally with React Native.
• A collaborative mindset, excellent communication skills, and a drive to document and share what you build.
• Strong fluency in TypeScript and familiarity with React, React Native.
• Experience with iOS and Android build, configuration, and distribution systems.
• Shipped apps that are used by millions of users.
• A track record of profiling and improving app performance.
• Familiarity with observability and analytics tools like Bugsnag, Datadog, Sentry, or Hex.
• Deep understanding of server-client architecture, leveraging GraphQL and performance profiling (e.g., memory pressure, screen latency, optimizing time to interactive, preloading).
• Experience with mobile build infrastructure platforms such as Bitrise, CircleCI, or GitHub Actions.

Nice-to-have

• Experience with feature flag systems, runtime controls, or OTA delivery frameworks (e.g., Expo Updates, CodePush).
• Experience building the infrastructure that supports AI-native mobile development.
• Familiarity with state management tools like Redux, React Context, AsyncStorage, or MMKV.
• Scaled mobile quality practices and testing frameworks.

 #LI-Onsite #LI-AA1

About the role

We are hiring a Director of Marketing Planning & Operations to help scale how work gets done across our marketing organization. As our operational backbone, you’ll build the systems, planning processes, and rhythms that allow teams to move faster, spend smarter, and execute with clarity. You’ll sit at the center of marketing—partnering closely with the CMO and leadership team—to turn strategy into structured, high-impact execution.

The base salary offered for this role and level of experience will begin at $234,000.00 and up to $324,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead annual and quarterly marketing planning, translating business goals into clear OKRs, aligned budgets, and a centralized marketing calendar
• Build and run a disciplined operating cadence (weekly, monthly, quarterly) that drives accountability without slowing teams down
• Own end-to-end marketing budget management, including forecasting, visibility, and optimization
• Design and scale workflows, governance, and systems that increase velocity and reduce friction across teams
• Build and maintain a centralized marketing calendar with full visibility into campaigns, launches, dependencies, and capacity
• Identify and operationalize AI across marketing workflows to improve output quality and efficiency
• Develop and scale marketing operations talent and capabilities across the organization

To thrive in this role, you have

• 10+ years of experience in marketing ops, business ops, or management consulting in high-growth environments
• Built OKR and planning systems that drive real accountability and measurable outcomes
• Owned multi-million dollar marketing budgets and improved forecasting and investment decisions
• Designed and implemented marketing workflows, governance, and operating systems that scale
• Demonstrated fluency in AI and applied it to improve workflows (not just experimentation)
• Exceptional program management and change management skills across complex organizations
• Deep experience building and scaling JIRA workflows to support planning and execution

#LI-AM1 #LI-Hybrid

About the role 

We’re hiring a Senior Associate, Business Compliance to join our Marketing Compliance team to help ensure Chime’s products, services, and brand are marketed in a way that’s clear, compliant, and member-first. In this role, you’ll review and advise on end-to-end marketing and advertising initiatives, partnering closely with Marketing, Product, Legal, and our issuing bank partners to bring campaigns to life responsibly. You’ll stay ahead of the evolving regulatory landscape and translate complex requirements into practical guidance that enables the business to move quickly and confidently.

The base salary offered for this role and level of experience will begin at $101,000.00 and up to $140,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Review and advise on marketing and advertising materials across digital, social, mobile, influencer, lifecycle, and traditional channels to ensure compliance with applicable laws and regulatory guidance
• Apply deep knowledge of UDAAP, FTC Guidelines, Reg Z, Reg E, Reg DD, FCRA, VISA branding rules, and applicable state laws
• Independently execute day-to-day marketing compliance reviews with strong quality assurance and documentation practices
• Identify regulatory risk early and provide clear, pragmatic mitigation guidance that balances compliance with member experience
• Research, interpret, and apply evolving regulatory requirements to new products, campaigns, and growth initiatives
• Support the compliance function in defining and achieving departmental initiatives, maintaining relevant policies and procedures, developing documentation solutions, and liaising with auditors.
• Build strong cross-functional partnerships and deliver training or guidance to help teams understand and operationalize marketing compliance expectations

To thrive in this role, you have

• 5+ years of experience in banking, credit, payments, deposits, or marketing compliance within financial services
• Experience researching, interpreting, and applying financial services regulations to marketing or product initiatives
• Demonstrated knowledge of key regulations including but not limited to: Marketing and Advertising Compliance, UDAAP, FTC compliance, TILA (Reg Z), TISA (Reg DD), VISA branding rules, Electronic Funds Transfers (Reg E), FCRA, various state money transmission laws and regulations
• Experience reviewing digital and traditional marketing content, including FTC Endorsement and Testimonial Guidelines and claim substantiation analysis
• A track record of independently executing compliance reviews with minimal oversight
• Excellent analytical thinking skills  with ability to identify patterns, risks, and opportunities for improvement
• Strong written and verbal communication skills, with the ability to influence stakeholders and drive consensus on risk mitigation
• A collaborative mindset and the ability to build trusted relationships across Legal, Marketing, Product, and external bank partners

#LI-BE1 #LI-Hybrid

About the Role

The Support Foundations team builds the infrastructure that powers every support interaction a Chime member has. That includes the automated phone system members call when they need help, the in-app chatbot that answers questions instantly, live chat with human agents, and the data and routing systems that make it all work reliably.

Our mission is to give members a personalized, automated, and always-available support experience. We measure success by how members rate their support interactions — so when our systems work well, members feel it directly.

Right now, we're rebuilding this platform from the ground up. We're modernizing our contact center infrastructure, shipping AI-powered features like automated conversation summarization and intelligent self-service, and establishing the data foundations that improves routing accuracy and support quality at scale.

We work closely with Product, Conversational Design, and Operations teams to shape what the future of member support looks like.

The base salary offered for this role and level of experience will begin at $133,000.00 and up to $184,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

What you'll work on 

• Contact center platform — Build and own the systems that handle voice calls, live chat, and agent routing. You'll work on the next generation of this infrastructure as we modernize it end-to-end.
• AI-powered self-service tools — Develop conversational flows that help members resolve issues in real time.You'll integrate LLMs and build the logic that decides when to deflect, escalate, or hand off.
• Call and chat summarization — Ship features that automatically summarize interactions in real time. This reduces work for agents and improves the quality of every support conversation.
• Agent provisioning — Design the systems that onboard agents, assign skills, and ensure they're routed to the right contacts. This is foundational work that affects routing accuracy across the entire support org.
• IVR and authentication — Build the phone flows that authenticate members before connecting them to agents. These systems handle sensitive moments and need to be fast, secure, and reliable.
• Data and observability — Build pipelines and models that give the team visibility into routing quality, resolution rates, and operational health.

In this role, you can expect to

• Design, develop, test, refactor and scale backend implementations of new and existing consumer product features
• Write clean, efficient, well-tested backend code, and jump in on the occasional frontend or mobile feature.
• Set up monitoring and dashboards so we catch issues before members do.
• Work with the mobile team to design and build strong, resilient APIs that propel our mobile app
• Collaborate with multi-functional teams to understand member struggles and come up with creative solutions
• Proactively find opportunities for improving the reliability and scalability of our systems
• Work across the engineering team to improve and uphold high technical standards
• Team up across Engineering organization to solve complex, multi-domain problems..
• Balance independence with collaboration to deliver high-quality work on tight timelines.
• Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary.

To thrive in this role, you have

• 3+ years developing software in a production environment at scale
• Experience with Ruby on Rails or comparable frameworks
• Experience working with transactional databases and caching systems
• Exposure to architectural patterns of large, high-scale web applications
• An appreciation of maintainable and well-tested code
• A desire to learn and dive into the deepest levels of how things work
• Start-up experience as an added plus

#LI-Onsite #LI-AA1

About the role

We’re hiring a Product Manager to lead AI-powered experiences across our core app. In this role, you’ll shape the next-generation AI consumer experience that helps millions of Chime members understand their money, make smarter decisions, and ultimately, achieve financial progress. 

This is a 0->1 product management role. You’ll define the vision, strategy, and roadmap for making AI-powered experiences more intuitive, personalized, and impactful – translating Chime’s deep relationship with the member (transaction history, spending patterns, goals, and more) into personalized, proactive, and actionable insights. You’ll operate at the intersection of product, data, and design, translating rapidly evolving AI capabilities into real, user-facing value.

This is a highly cross-functional role where you’ll partner closely with engineering, data science, design, and research to bring new experiences to life—from early concept through launch and iteration. You’ll be responsible for defining what great looks like: balancing innovation with trust, ensuring transparency in how AI behaves, and building experiences that members can rely on.

Success means proving product-market fit, then evolving beyond a standalone surface into something native to every part of the Chime experience — AI that feels integrated, ambient, and always working.

The base salary offered for this role and level of experience will begin at  $176,000.00 and up to $244,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Own product strategy and roadmap for AI-driven app experiences across key user journeys
• Translate ambiguous AI capabilities into clear, user-facing product features
• Partner closely with engineering, data science, design, and research to ship end-to-end experiences
• Define success metrics and run experiments to validate AI-driven product improvements
• Drive prioritization across multiple stakeholders, balancing member needs, technical feasibility, and business impact
• Ensure AI features meet high standards for trust, transparency, and usability
• Continuously improve product quality through iteration, insights, and member feedback

To thrive in this role, you have

• 5+ years of experience building and shipping consumer-facing product experiences within mobile or web apps, taking ideas from 0→1
• Hands-on experience working with AI/ML-powered products or features (e.g., personalization, recommendations, automation)
• Strong product sense with the ability to translate complex technical concepts into intuitive user experiences
• Track record of defining product strategy and delivering measurable outcomes
• Experience working cross-functionally with engineering, data, and design teams
• Comfort operating in ambiguity and driving clarity across stakeholders
• Experience using experimentation, analytics, and user insights to inform decisions

#LI-TP1 #LI-Onsite

About the role

The Chime mobile team is chartered with crafting the primary interface between the company and our users. In particular, this team will be creating tight and user friendly interactions around the core banking experience as well as iterating on innovative features that help our users work towards better financial health.

The base salary offered for this role and level of experience will begin at $133,000 and up to $184,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Design, develop, test, release, and scale new and existing consumer product features and mobile architecture
• Work closely with our product team to launch new features
• Develop thoroughly tested code and conduct quality assurance on all new code alongside our QA team
• Collaborate effectively with other technology teams and architects to solve complex problems spanning their respective areas
• Work in a team as well as independently to deliver on aggressive schedules and goals

To thrive in this role, you have

• A strong empathy for the users of the products you create. 
• A minimum of 3 years experience in React.js or mobile development (Bonus: React Native).
• Experience with React Native, some native iOS and Android
• Experience leading execution of complex projects involving multiple engineers
• Experience building a React.js or native mobile app with traffic at scale. Ability to architect, refactor, and debug an app without disrupting and introducing regressions to 100,000s of users is a big plus. 
• Experience analyzing a feature in production using analytics and experiments
• A strong focus on high-quality mobile UI experiences
• Start-up experience as an added plus!

#LI-Onsite #LI-AA1

About the role

Chime Engineering is growing rapidly as we scale to meet the financial needs of our members. We're looking for driven engineers with strong leadership skills to help evolve our risk architecture, enabling deeper insights and stronger protections for our members.

As a Senior Engineer, you'll provide technical leadership to the team, helping drive the modernization of one of our Chime Platforms within Trust & Safety. Your work will ensure a secure, seamless, and frictionless experience for our members. You’ll lead key projects end-to-end by setting technical direction, shaping system architecture, mentoring engineers, implementing APIs, collaborating with data engineers and analysts, and ensuring the reliability and performance of the platform—while also contributing to other team initiatives as needed.

The base salary offered for this role and level of experience will begin at $173,000 and up to $204,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to

• Drive technical design and architectural decisions, while mentoring engineers and fostering cross-functional collaboration
• Lead and contribute to multiple projects simultaneously, balancing ownership of key initiatives with support across broader team efforts
• Build and maintain robust, low-latency APIs and backend services that power our Trust and Safety platforms
• Become the domain expert in our platform architecture, providing technical decisions and solutions to refine our maturing platforms
• Partner with data engineers, analysts, and product managers to ship impactful features that enhance member protection and experience
• Improve platform reliability and performance through thoughtful system architecture, observability practices, and automation
• Evolve our experimentation, policy lifecycle, and ML integration capabilities to support smarter and faster decision-making at scale
• Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary.

To thrive in this role, you have

• 5+ years of experience developing software in a production environment at scale
• Prior experience serving as a technical lead for a team and on complex projects—driving architectural decisions, coordinating execution, and aligning cross-functional teams
• Proven experience with Ruby on Rails or comparable frameworks
• Experience with transactional databases and caching systems
• Deep understanding of architectural patterns for large-scale web applications
• Commitment to mentoring engineers and fostering team development
• An appreciation of maintainable and well-tested code
• Curiosity and passion for diving deeply into system architectures and technical challenges
• Experience in fast-paced or early-stage environments is a strong plus

#LI-Hybrid #LI-AA1

About the role

Chime's Cards team is hiring a Senior Full-Stack Engineer to help build and scale our newest card products. You'll work across the stack to ship member-facing experiences and the backend systems that power them — solving complex problems in a fast-moving space and partnering closely with product, design, risk, credit, and compliance to deliver products members trust with their financial lives.

These efforts introduce new product constructs and require evolving core systems while delivering seamless, reliable experiences at scale. You'll help define solutions amid ambiguity and ship features that support millions of Chime members.

The base salary offered for this role and level of experience will begin at $164,000.00 and up to $227,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Own and drive end-to-end development of complex product features, from shaping technical approach through implementation and launch
• Lead multi-engineer efforts within the team, helping break down problems, define scope, and drive execution
• Design and build scalable systems across backend services and frontend applications (web and mobile) supporting millions of members
• Work through ambiguity to define solutions, structuring problems and aligning technical decisions with product and business goals
• Collaborate closely with cross-functional partners — product, design, risk, credit, legal, and compliance — to deliver high-impact features
• Contribute to technical design decisions, balancing tradeoffs across performance, reliability, and long-term maintainability
• Raise the bar for engineering quality through thoughtful code reviews, testing practices, and improving team standards
• Mentor and support other engineers, helping improve team velocity, code quality, and overall execution
• Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary.

 

To thrive in this role, you have

• 5+ years of experience building production-grade software, with a track record of shipping reliable, user-facing features
• Experience owning projects or major features end-to-end, including design, implementation, and delivery
• Strong backend development experience building APIs and services with Ruby on Rails or comparable frameworks, with working knowledge of modern frontend frameworks (e.g., React, React Native)
• Experience with transactional databases and caching systems, and an appreciation for clean, well-tested, maintainable code
• Comfort operating in ambiguous, fast-moving environments, where you help define solutions rather than just implement them
• Strong collaboration skills, with experience working closely with product managers, designers, and other engineers
• A mindset focused on impact, quality, and continuous improvement
• Experience in fintech, lending, or other regulated/credit domains is a strong plus

#LI-Onsite #LI-AA1 

About the role

Chime Engineering is growing rapidly as we scale to support the financial needs of our members. We are looking for driven engineers to join our Membership team, where you'll work across the full stack, building and evolving the features that deepen member engagement, drive retention, and deliver ongoing value through Chime's membership experience. You will own projects end-to-end, from shaping architecture and designing APIs to building polished front-end experiences and maintaining the ongoing health of the code.

The base salary offered for this role and level of experience will begin at $133,000.00 and up to $184,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to

• Design, develop, test, and scale features across backend services and front-end surfaces that power membership benefits, rewards, and engagement experiences
• Build and iterate on APIs and UI components that deliver a seamless, high-quality member experience in Chime's mobile app
• Partner with product, design, data science, and cross-functional stakeholders to understand member needs, define experiments, and ship solutions that move key membership metrics
• Apply a metrics-driven mindset to decision-making and prioritize efforts based on member and business impact

To thrive in this role, you have

• 2+ years developing software in a production environment at scale
• Proven experience with Ruby on Rails or comparable frameworks
• Familiarity with modern front-end technologies (e.g., React, React Native, or TypeScript-based frameworks)
• A product mindset with a strong bias toward experimentation, iteration, and measuring impact
• A collaborative spirit and strong communication skills, with experience working cross-functionally
• Experience working with transactional databases, caching systems, and API design
• Comfort working across the stack and an eagerness to learn new technologies
• Experience with experimentation frameworks and data-driven product development is a plus

#LI-AC2 #LI-Onsite

About the role

Chime Engineering is growing rapidly as we scale to support the financial needs of our members. We are looking for driven engineers to join our Membership team, where you'll work across the full stack, building and evolving the features that deepen member engagement, drive retention, and deliver ongoing value through Chime's membership experience. You will own projects end-to-end, from shaping architecture and designing APIs to building polished front-end experiences and maintaining the ongoing health of the code.

The base salary offered for this role and level of experience will begin at $164,000 and up to $227,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to

• Design, develop, test, and scale features across backend services and front-end surfaces that power membership benefits, rewards, and engagement experiences
• Build and iterate on APIs and UI components that deliver a seamless, high-quality member experience in Chime's mobile app
• Partner with product, design, data science, and cross-functional stakeholders to understand member needs, define experiments, and ship solutions that move key membership metrics
• Apply a metrics-driven mindset to decision-making and prioritize efforts based on member and business impact
• Proactively identify opportunities to improve system reliability, performance, and scalability across the stack
• Contribute to a culture of technical excellence through mentorship, code reviews, and driving best practices

To thrive in this role, you have

• 5+ years developing software in a production environment at scale
• Proven experience with Ruby on Rails or comparable frameworks
• Proficiency with modern front-end technologies (e.g., React, React Native, or TypeScript-based frameworks)
• A product mindset with a strong bias toward experimentation, iteration, and measuring impact
• A collaborative spirit and strong communication skills, with experience working cross-functionally
• Experience working with transactional databases, caching systems, and API design
• Comfort working across the stack and a desire to understand how all the pieces fit together
• Experience with experimentation frameworks and data-driven product development is a plus

#LI-AC2 #LI-Hybrid

About the role

Chime’s Lending org builds the products and platforms that give members access to fair, transparent credit and liquidity when they need it most, from Earned Wage Access through MyPay, to flexible overdraft with SpotMe, to longer-term Instant Loans, and the platforms that power credit decisions, funding, repayments, and servicing behind the scenes.

We operate some of Chime’s most consequential systems. Our teams build real-time money movement and decisioning infrastructure at scale, including underwriting and eligibility, ledgering and reconciliation, capital markets workflows, repayment systems, and financial transactions that must be correct, resilient, and auditable.

As a Senior Software Engineer (L5) in Lending, you’ll work at the seam between member-facing products and the platforms that make them possible. This is a role for engineers who want to own more than a single service or feature area. You’ll lead technical initiatives that cut across products, platforms, and partner teams, helping shape how Lending evolves as a system, not just how one team ships.

You’ll design and build backend systems where correctness, reliability, speed, and operational rigor matter deeply. You’ll partner closely with Product, Design, Risk, Data Science, Analytics, Finance, and Operations to turn ambiguous opportunities into durable solutions, influence technical direction across team boundaries, and help raise the bar for how Lending engineers build together.

The base salary offered for this role and level of experience will begin at $187,000 and up to $259,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

Why join Lending?

Work on systems that matter

The products and platforms we build directly impact millions of members and sit at the center of Chime’s mission to help everyday people unlock financial progress. The problems are complex, the stakes are real, and the work matters.

Own a bigger surface area

This role is designed for engineers who want broader scope. You won’t be limited to a narrow feature lane. You’ll work across product experiences and shared infrastructure, helping connect strategy, systems, and execution across Lending.

Build where product and platform meet

Some of the most interesting engineering work happens in the seams: where member experience depends on credit strategy, where product velocity depends on platform leverage, and where financial correctness meets business speed. This role sits in the middle of those seams and gives you meaningful influence over how they scale.

Operate in a fast-moving, high-accountability environment

Lending is a fast-paced fintech environment where we care about moving quickly and building well. We value thoughtful design, strong engineering judgment, high-quality code, and operational excellence. We also actively use AI where it can improve quality, speed, and leverage.

Grow your technical leadership

At L5, you’ll be expected to do more than deliver strong execution. You’ll lead through ambiguity, drive alignment across teams, shape architecture and engineering patterns, and improve how the org operates over time. This is a strong role for engineers who want to expand their influence and prepare for even larger technical scope.

In this role, you can expect to

• Lead end-to-end architecture and delivery of backend systems that connect member-facing lending products with shared platforms such as Credit Risk, Capital Markets, Repayments, servicing, and core financial systems
• Drive complex, cross-team initiatives from problem definition through architecture, implementation, rollout, and iteration, especially where multiple teams or domains need to move in sync
• Own technical problems with real business and member impact, and bring structure, momentum, and clarity when the path is not obvious
• Define and evolve APIs, integration patterns, and data contracts so product teams can move faster without compromising safety, correctness, or reuse
• Design for scale, resiliency, observability, and operational excellence, with strong handling of failures, retries, reconciliation, auditability, and edge cases
• Identify opportunities to turn one-off product needs into reusable platform capabilities that unlock future velocity across Lending
• Partner closely with Product, Design, Risk, Data Science, Analytics, Finance, and Operations to translate ambiguous problems into practical, high-leverage technical solutions
• Influence how product and platform teams work together by clarifying ownership, reducing integration friction, and improving the quality of technical decision-making across boundaries
• Participate in on-call and incident response, and lead efforts to turn production lessons into lasting improvements in systems, tooling, and engineering practices
• Mentor other engineers through design reviews, technical feedback, and hands-on partnership, helping raise the leadership capacity of the broader org
• Contribute to roadmap and strategy conversations by identifying where platform investments can unlock multiple product outcomes over time

To thrive in this role, you have

• 8+ years of experience building and operating production software at scale, with a strong track record of owning backend systems end-to-end
• Strong backend engineering fundamentals, ideally with Ruby on Rails or a comparable framework, and experience building APIs and distributed systems in production
• Experience with transactional databases, asynchronous processing, caching, and large-scale application architecture
• Strong system design judgment and the ability to make sound tradeoffs across correctness, scalability, resiliency, speed, and long-term maintainability
• A track record of leading complex projects that span multiple teams, systems, or business workflows
• Experience working in fintech, lending, banking, payments, risk, or other high-integrity domains where correctness, traceability, and operational rigor matter deeply
• A high-ownership mindset and comfort operating in ambiguity, including the ability to create clarity, drive alignment, and move important work forward without waiting for perfect structure
• Strong communication and collaboration skills, with the ability to influence across engineering and cross-functional teams in a low-ego, effective way
• A product mindset and strong instincts for connecting technical decisions to member experience and business outcomes
• Experience mentoring engineers and helping teams raise the bar on design quality, testing, operational excellence, and engineering ownership
• Curiosity, sound judgment, and a genuine desire to understand systems deeply and improve them over time

Nice to have

• Experience with lending or credit systems such as underwriting, eligibility, line assignment, limits, repayments, collections, servicing, or decisioning
• Experience with financial platform domains such as capital markets workflows, reconciliations, ledgering, accounting interfaces, partner integrations, or bank integrations
• Familiarity with experimentation, analytics, and data-informed systems used to safely evolve decisioning and product strategy over time
• Experience helping product teams adopt shared platform capabilities through strong APIs, abstractions, internal tooling, or platform patterns

#LI-AC2 #LI-Hybrid

About the role

Chime is looking for a Senior Software Engineer to own the messaging, caching, job processing, and workflow platforms that keep services talking to each other.

The Messaging Platforms team sits between infrastructure and product. We build the frameworks, libraries, and operational patterns that let product engineers move quickly without having to carry the full complexity of messaging. When we do our jobs well, teams feel confident: messaging is reliable, scalable, observable, and easy to build on. 

You'll work on:

• Messaging and job processing — local and distributed async processing, service-to-service communication, and reliability work
• Caching — Redis governance, usage patterns, and operational tooling
• Workflow orchestration — running and improving the platforms teams use for scheduled jobs and long-running workflows (Temporal, Cronitor)
• Shared Rails tooling — logging, tracing, security, PII masking, schema enforcement, and other shared concerns
• AI-enabled engineering — finding practical ways to help Chime engineers use AI more effectively: automation, agent-ready tooling, platform capabilities that make AI-assisted development safer

There's a lot to do. We want someone who can figure out which problems are worth solving, ship something, measure whether it worked, and adjust. Not someone who ships and disappears.

The base salary offered for this role and level of experience will begin at $187,000.00 and up to $259,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Automate upgrades, monitoring, and operations across the platform.
• Build tools that let engineers across Chime self-serve — so they spend less time waiting on us.
• Build and maintain reliable, scalable platforms and libraries.
• Partner with product, data, and infrastructure teams on cross-cutting technical problems.
• Reduce operational overhead through close collaboration with infra.
• Advise engineering teams on communication and data-sharing patterns.

To thrive in this role, you have

• Solid understanding of async and synchronous data-sharing patterns — pub/sub, RPC, caching, and when to use each.
• Strong Ruby/Rails experience; Python or Go is a bonus.
• Familiarity with AWS (ElastiCache, SNS/SQS) and infrastructure tooling like Terraform, Helm, Kubernetes, and Docker.
• Experience with large-scale production systems and the tradeoffs that come with them.
• Comfort working in CI/CD environments.
• A track record of shipping production systems as part of a team.
• You care about the engineers who use what you build — and you'll push back when a pattern is going to cause them pain later.

#LI-AC2 #LI-Onsite

About the Role

We’re seeking a Strategic Finance Senior Associate to join Chime’s Growth & Marketing Finance team. This role partners closely with cross-functional leaders across Marketing, Growth, Product, and Data to manage marketing budget, evaluate growth initiatives, measure performance, and inform strategic investment decisions. Our team’s mandate is to bring rigorous, data-driven insights to help Chime scale efficiently and drive sustainable growth.

As a thought partner to the business, you will play a critical role in shaping how Chime evaluates and prioritizes growth opportunities—from new acquisition strategies to new growth partnerships. You will manage a dynamic budget to optimize growth and ROI, build organized trackers and analytical frameworks, and translate performance data into clear recommendations that influence how and where we invest.

We’re looking for someone who is highly analytical, detail-oriented, and a clear, confident communicator with a strong bias toward action. You excel at building strong cross-functional partnerships, know how to balance precision with speed, and will play a key role in improving the accuracy and reliability of our growth and marketing forecasts over time.

The base salary offered for this role and level of experience will begin at $119,000.00 and up to $165,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Partner with Finance, Marketing, and Product leadership to support growth strategy discussions, define success metrics, and measure the impact of growth initiatives across the user lifecycle
• Develop, deliver, and maintain clear, insightful reporting that helps business leaders track progress vs expectations 
• Support and continuously improve forecasting processes, systems, and tooling to better reflect growth dynamics, streamline operations, and enhance scalability and automation
• Lead cohort-based analyses and deep dives by extracting, visualizing, and synthesizing data to identify performance trends, key drivers, and areas of opportunity across acquisition and engagement
• Contribute to earnings preparation and executive narratives related to user growth, translating complex analyses into clear insights and externally facing performance stories
• Leverage automation and emerging AI capabilities to enhance reporting, streamline workflows, and improve scalability

To thrive in this role, you have

• 6+ years of relevant experience in Strategic Finance, investment banking, private equity, consulting, venture capital or a related field, ideally within a high-growth technology environment
• Exceptional skills with building scalable, efficient, and intuitive financial models; prior experience with Looker and SQL a plus
• Demonstrated prior experience with cohort data and ROI analysis; familiarity with marketing ecosystem, acquisition channels, and channel KPIs a plus
• Excellent communication skills, capable of synthesizing complex findings into concise and actionable insights 
• High attention to detail and a strong ownership mindset, with the ability to manage multiple priorities and deliver accurate work in a fast-paced environment
• Ability to work and influence cross-functionally with minimal guidance; you will communicate with cross-functional partners and senior leadership on a weekly basis

#LI-BE1#LI-Hybrid

About the role

We’re looking for a Staff Data Analyst to become Chime’s dedicated analytics partner to Strategic Finance on the Spending portfolio — debit, Credit Builder, Chime Card and Single Balance, Chime Deals, Spending Insights, and Checkbooks. Finance’s demand for spending data has outgrown an ad hoc, request-by-request model, and this role exists to fix that: building the roadmap, tooling, and semantic layer that let Finance answer its own questions, and designing the AI-assisted workflows that make that data usable at scale. You’ll retain fluency in Spending’s products and experimentation, but Strategic Finance — not Product — is the primary partner.

This is a strategic, area-level role. You’ll work on ambiguous problems — deciding what Finance actually needs, building durable infrastructure instead of one-off pulls, and reframing requests when the initial ask isn’t the real question — while mentoring other analysts along the way.

The base salary offered for this role and level of experience will begin at $152,000.00 and up to $210,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• 8+ years in analytics roles spanning both finance and product analytics, with a track record of building infrastructure that scales an analytics function beyond one-off requests (FinTech, payments, or card a plus).
• Direct experience partnering with a Finance or Strategic Finance organization — fluent in unit economics, contribution margin, and forecasting, not just product metrics.
• Expert-level SQL and strong proficiency in Python.
• Deep expertise in experimental design, A/B testing, and causal inference, plus experience applying ML techniques to business problems.
• Track record as a trusted strategic partner to senior leaders (Directors/VPs), influencing roadmaps through both data and judgment, with a strong bias toward proactive problem discovery.
• Exceptional data storytelling at executive altitude, with experience using Hex and Looker.
• Experience building dbt/Airflow pipelines, and fluency with AI coding/analytics tools (e.g., Claude Code, Cursor) used to build self-serve workflows for non-technical stakeholders like Finance.

To thrive in this role, you have

• 8+ years of relevant hands-on experience in product or business analytics roles, with a track record of shaping strategy at the area or business-line level (FinTech, payments, or card a plus).
• Expert-level SQL ability and strong proficiency in Python.
• Deep expertise in applied statistics, experimental design, and analysis of A/B tests, including causal inference, and demonstrated experience applying ML techniques to business use cases.
• Demonstrated experience as a trusted strategic partner to senior cross-functional leaders (Directors/VPs) — carrying weight in contested decisions and influencing roadmaps through both data and judgment.
• A strong bias toward proactive problem discovery on ambiguous problems 
• Strong business intuition and judgment, and experience applying prioritization frameworks to your work (e.g., RICE, Eisenhower matrix).
• Exceptional data storytelling and data visualization ability, with experience communicating at executive altitude. Experience with Hex and Looker.
• Experience building and maintaining data pipelines with dbt or Airflow, and contributing to shared analytical infrastructure and standards.
• Fluency with AI coding/analytics tools (such as Claude Code and Cursor) and a track record of driving their adoption.

#LI-AM1 #LI-Hybrid

About the role

Chime’s Instant Loans team builds products that give members upfront liquidity for larger, specific needs, with clear, predictable repayment that helps them build credit responsibly. As an engineer on the team, you’ll work across the stack to build and scale services that offer a few hundred to a few thousand dollars over terms from months to years, making fair credit accessible to people who are often denied by traditional banks. This role is ideal for engineers who want to move quickly, collaborate closely with product, design, data, and risk, and care deeply about expanding financial access and stability for millions of members.

The base salary offered for this role and level of experience will begin at $133,000 and up to $184,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to

• Design, develop, test, refactor and scale backend implementations of new and existing consumer product features
• Work on member-facing mobile app, including designing and building strong, resilient APIs that power key member experiences.
• Collaborate with cross functional teams to understand member pain points and come up with solutions
• Develop thoroughly tested code and conduct quality assurance on all new code alongside our QA team
• Proactively identify opportunities for improving the reliability and scalability of our systems
• Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary.

To thrive in this role, you have

• 3+ years developing software in a production environment at scale
• Proven experience with Ruby on Rails or comparable frameworks
• Comfort working across the stack and an eagerness to learn new technologies
• Experience designing APIs, working with transactional databases and caching systems
• A product mindset with a strong bias toward experimentation, iteration, and measuring impact
• Exposure to large-scale architecture patterns and an appreciation for clean, maintainable code
• A collaborative spirit and strong communication skills, with experience working cross-functionally
• Experience working in a fast-paced, product-focused environment (Fintech experience is a plus)

#LI-Hybrid #LI-AC2

About the Role

Chime is seeking a Program Manager to join our Strategic Operations and Transformation Office (SOTO) within the Operations and Member Experience (OMX) organization. Our team is responsible for leading OMX's highest-priority strategic initiatives that advance the organization's key results while supporting Chime's broader business objectives.

As a Program Manager, you'll act as a "GM for hire"—partnering directly with executive program owners and cross-functional leaders to drive a rotating portfolio of mission-critical initiatives selected by senior leadership. You'll bring structure to ambiguity, connect teams around shared goals, and lead complex programs from strategy through execution, ensuring meaningful business outcomes while continuously improving how work gets done.

You'll work closely with teams across OMX and collaborate with partners across Product, Engineering, Risk, Compliance, Marketing, Analytics, Legal, and other organizations to solve complex operational challenges. Beyond delivering programs, you'll identify opportunities to leverage AI, automation, and scalable operating practices that reduce manual effort, increase organizational capacity, and enable teams to focus on the highest-value work.

If you thrive in fast-moving environments, enjoy solving complex problems, and have a track record of leading cross-functional initiatives that create lasting business impact, you'll find a unique opportunity to help shape the future of how OMX operates and delivers for Chime's members.

The base salary offered for this role and level of experience will begin at $130,000.00 and up to $180,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Lead end-to-end ownership of OMX's highest-priority strategic initiatives, delivering measurable business impact through exceptional program leadership.
• Bring structure to ambiguity by developing clear execution plans, aligning stakeholders, and driving complex initiatives from strategy through delivery with minimal oversight.
• Anticipate risks, proactively adapt to changing business priorities, and ensure programs remain on track through thoughtful planning, governance, and operational rigor.
• Build compelling, data-driven narratives and executive communications that drive alignment, influence decision-making, and accelerate progress across the organization.
• Partner directly with senior leaders and cross-functional teams to drive accountability, solve complex operational challenges, and deliver scalable solutions that advance OMX's strategic priorities.
• Continuously observe how teams across OMX operate, identifying patterns, inefficiencies, and opportunities beyond your assigned programs. Partner with SOTO to leverage AI, automation, and scalable operating practices that simplify workflows, increase organizational capacity, and improve how OMX executes at scale.
• Champion a culture of continuous improvement by introducing scalable operating mechanisms, strengthening program governance, and helping teams execute with greater speed, clarity, and efficiency.

To thrive in this role, you have:

• 5+ years of experience in Strategy, Business Operations, Program Management, Management Consulting, Member Experience, or a related field.
• Exceptional program management skills with a proven ability to design simple, scalable solutions for complex business problems and lead initiatives from strategy through execution.
• Outstanding written and verbal communication skills, with experience developing executive-level communications and presenting to senior leaders across the organization.
• Demonstrated success leading highly cross-functional initiatives and influencing outcomes without direct authority.
• An ownership mindset with the ability to independently identify challenges, proactively manage risks, and execute with minimal guidance in fast-paced environments.
• Strong analytical and problem-solving skills, including experience using Looker, Tableau, Power BI, or similar tools to inform decisions and measure business outcomes.
• Experience identifying and implementing AI, automation, and scalable process improvements that increase operational efficiency and enable teams to focus on the work that matters most.

#LI-Remote #LI-EI1

About the role

In this role you will define how Chime measures the experience members have in the app and the impact of its AI-powered features — and lead the strategic analyses that shape decisions made by senior leaders across the company. Chime's members interact with the app daily and increasingly through AI-driven experiences. You'll set the agenda for understanding how members engage with these experiences, what's working and what isn't, and what those signals mean for Chime's product and business — framing the questions others aren't yet asking. By driving deep dive analysis on the trends you uncover in Chime's data, you'll not only explain why engagement and experience metrics move but shape the strategy your partners pursue in response. This is a role where you'll think holistically about the Chime app and AI experience, operate as a strategic partner to leaders across the company, and still be in the data to discover the story behind the metrics.

The base salary offered for this role and level of experience will begin at $133,000 and up to $185,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Define and own the measurement framework for Chime's AI and App Experience metrics — the definitions, methodology, and read-outs that other analytics teams and stakeholders across product, design, engineering, and member services rely on as the source of truth.
• Set the strategy for how Chime understands engagement, adoption, and the quality of its AI-powered features. Unlike anyone else, you will anticipate changes in how members interact with the app and AI experiences, build the understanding for why, and shape what leaders do in response.
• Be the arbiter of truth with data. You'll raise the methodological bar for the highest-stakes analyses and define what "good" looks like for how the organization understands the way members experience the app and its AI features.
• Partner widely and at altitude. You'll be a strategic thought partner to leaders across Product, Design, Engineering, Operations & Member Experience, and Marketing — pressure-testing what's worth doing, not just answering the questions handed to you. The stronger these partnerships, the more successful you and Chime will be.
• Ask why a lot, and raise the bar for those around you. Your proactive inquisitiveness, supported by your data dexterity, means you lead first-of-its-kind analyses and mentor the data scientists around you to do the same.

To thrive in this role, you have

• 5-7 years in data-focused roles, leading analyses or building data tools that shape the decisions of an executive audience and frame the trade-offs leaders weigh.
• Deep proficiency in product and experience metrics — engagement, adoption, retention, and the leading indicators of feature quality — enough to set the narrative, not just report it. Familiarity with measuring AI/ML-powered experiences is a strong plus.
• Extensive stakeholder management experience at the Director/VP+ altitude, and a clear Northstar for how Analytics partners with and influences product and engineering teams.
• Expertise in SQL — you innately translate business questions to queries, understand the edge cases of joins, and with dexterity explore a warehouse to find data most appropriate to the problem.
• Analytics engineering depth — you have built data models in dbt that you and others rely on, and you set standards for how the team creates durable data products.
• Sound statistical inference skills, with the ability to communicate uncertainty appropriately to senior business partners and raise the methodological bar for others. Experience designing and interpreting experiments (A/B tests) is valued.
• A focus on impact — you don't stop with just recommendations but ensure to see work through to changing the product, and you multiply that impact by mentoring the data scientists around you.

#LI-Hybrid #LI-AM1

About the role

Within our Operations & Member Experience organization (OMX), the Strategy & Innovation Team is responsible for defining OMX’s multi-year strategy and serving as an incubation unit, identifying and proving out the next source of step-function improvement in Chime’s support experience.

As a Strategic Initiatives Lead,  you will be responsible for helping to build the future of member support experiences at Chime. While many teams are focused on the here and now - you’re constantly focused on what’s next. You will be responsible for partnering with teams across product, engineering, analytics, operations and more, to advocate for Chime members, build our strategy to best support them, and make it happen..

To be successful in this role, you’ll need to be a self-starter who can look to the future and who has the strategic thinking, influence, results orientation and project management skills to make their vision a reality. This role is best fit for someone who thrives in a flat, fast-moving organization, can comfortably navigate ambiguity, aligns diverse sets of collaborators, and confidently make data-driven decisions in an ever changing environment.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Develop and implement cross-functional strategic initiatives to create and scale world-class support experiences for our members.
• Perform analyses and conduct research to assess new opportunities and inform decision-making.
• Effectively present insights and influence outcomes with Chime executives and key collaborators (e.g., Product, Operations, Engineering, Analytics, and other cross-functional teams)
• Bring structure to ambiguous problems, including defining clear problem statements, analytical frameworks, and quantifiable metrics for measuring success
• Develop and deliver well structured and compelling narratives that drive clarity, understanding and alignment around new ideas

To thrive in this role, you have:

• 8+ years of professional experience, including delivering strategic and operational projects at top tier management consulting firms.
• A strong skill set across analytical, problem-solving and strategic thinking.
• A drive to dig into data, think from first principles, and complete complex projects and deliver tangible results.
• Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need.
• A proven track record of leading complex projects involving multiple teams/collaborators from conception to execution
• Low ego and a knack for working well with a wide range of people.
• Exceptional communication and presentation skills
• Comfort operating in a fast-paced, agile environment

#LI-Remote #LI-EI1

About the Role

Chime serves millions of members on a mission to help them unlock financial progress. Growth Engineering builds the product surfaces and systems that turn that mission into measurable outcomes for members — running fast, data-informed experiments to acquire, activate, and deepen member relationships at scale.

This role sits on our Early Stage Experience area, focused on the beginning of the member journey — the first experiences that turn new sign-ups into engaged, active members. It's high-volume, high-stakes work where small improvements compound, and the systems behind it have to be both quick to experiment on and dependable at scale.

As a Staff Software Engineer, you'll operate as a subject matter expert and technical leader across the Growth stack. You'll shape the architecture and technical strategy for high-traffic, member-facing systems, influence product direction, and drive cross-team initiatives that measurably move growth outcomes while raising the engineering bar across the org. You will leverage the capabilities of AI and LLMs to improve the productivity of the org, personalize member experience and speed up decision making.

The base salary offered for this role and level of experience will begin at $223,000.00 and up to $308,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to

• Lead the design and implementation of high-impact, member-facing systems across the Growth stack
• Set the technical vision for high-traffic systems with a scalable, forward-looking approach that meets Chime's reliability and latency standards
• Drive experimentation strategy and execution by building the systems and habits to test, learn, and iterate quickly — without sacrificing durability
• Identify and solve systemic challenges in performance, availability, and conversion-critical reliability across the Growth stack
• Collaborate closely with Product, Design, Analytics, and Data to shape product direction and ensure technical feasibility and excellence
• Mentor senior engineers, elevate engineering practices, and drive consistency in quality, architecture, and code craftsmanship across teams
• Represent Chime externally through recruiting, open source, technical talks, or community engagement

To thrive in this role, you have 

• 10+ years of experience in software engineering
• Deep understanding of system design, service boundaries, and product-engineering tradeoffs, especially in high-traffic consumer systems
• A track record of driving measurable impact on business and engineering goals — ideally in growth, conversion, activation, or other consumer product problems
• Experience with experimentation: test design, instrumentation, analysis, and iterating on results
• Ability to influence technical and product direction across teams and orgs, and to lead through influence rather than authority
• Strong communication and collaboration skills
• Experience working in a fast-paced, product-focused environment (Fintech experience is a plus)

#LI-Onsite #LI-AC2

About the role

Chime Engineering is growing rapidly as we scale to meet the financial needs of our members. We’re looking for driven engineers to help evolve our risk platform and architecture, enabling deeper insights into and stronger protections for our members. As part of our Trust and Safety Engineering team, you’ll partner with cross-functional teams like Data, Risk Operations, and Compliance to design and build core systems. You’ll work across the stack—from evolving our API architecture to building microservices that power key domains—to deliver a secure, seamless, and frictionless experience for our members.

The base salary offered for this role and level of experience will begin at $133,000.00 and up to $184,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Write clean, efficient, well-tested backend code, and jump in on the occasional frontend or mobile feature.
• Set up monitoring and dashboards so we catch issues before members do.
• Team up across Engineering to solve complex, multi-domain problems.
• Partner with Risk, Compliance, Data, Analytics, and Product to ship features that strengthen protection and improve the member experience.
• Balance independence with collaboration to deliver high-quality work on tight timelines.
• Work out of our office in downtown Chicago.

To thrive in this role, you have

• 3+ years building production software at scale
• Based in the Chicago area, or willing to relocate
• Experience with Ruby on Rails or comparable frameworks
• Experience with transactional databases and caching systems
• Exposure to architectural patterns of large, high-scale web applications
• A commitment to maintainable, well-tested code
• Curiosity and a drive to understand how things work at the deepest level
• Clear communication and effective collaboration across teams
• Low ego, high empathy, and strong stakeholder partnerships
• Energized by Chime's mission and our members, and eager to take on complex, ambiguous problems

#LI-AC1 #LI-Hybrid

About the Role

At Chime, we believe the best decisions start with a deep understanding of our members. As part of the Voice of the Member team, you'll help uncover what members are experiencing, why it matters, and how Chime can respond.

You'll help deepen and scale that understanding across the company by turning member sentiment, feedback, and other experience signals into actionable insights. Working across sources like support conversations, social channels, app reviews, surveys, and operational data, you'll identify meaningful patterns, investigate emerging issues, and help teams make more informed decisions on behalf of our members. You'll also experiment with AI, automations, and new ways of delivering insights so teams can access and act on the member perspective more quickly and effectively.

This role is ideal for someone who loves solving ambiguous problems, connecting dots across multiple sources of information, and turning complex information into clear, compelling stories. You'll partner closely with product teams, business leaders, and executives to help ensure the member perspective is embedded in the decisions that matter most.

The base salary offered for this role and level of experience will begin at $105,000.00 and up to $145,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Investigate the biggest sources of member frustration and delight across Chime, combining signals from feedback, support conversations, social channels, app reviews, and operational data to understand what's happening and why.
• Build and evolve tools, automations, and AI-enabled workflows that help teams across Chime access, understand, and act on member insights more effectively.
• Identify opportunities where manual analysis, reporting, or decision-making can be improved through automation, experimentation, and new approaches to surfacing member sentiment at scale.
• Turn complex findings into clear, compelling narratives that help product teams, business leaders, and executives make better decisions on behalf of our members.
• Lead deep-dive analyses on important member experience topics, identifying root causes, quantifying impact, and uncovering opportunities to improve the member experience.
• Shape and deliver company-wide sentiment readouts that help Chime stay connected to what members are experiencing and where we should focus our attention.
• Ask questions others aren't asking, proactively investigate emerging issues, and surface insights that help Chime better understand and serve its members.

To thrive in this role, you have

• 4+ years of experience in consulting, product management, product operations, strategy & operations, user research, customer insights, analytics, or similar roles that required structured problem solving and cross-functional influence.
• A track record of turning complex information into clear, compelling narratives that help others understand what matters and what to do next.
• Strong analytical instincts and comfort working with both quantitative and qualitative data. You know how to ask thoughtful questions, separate signal from noise, and build confidence in your conclusions.
• A high degree of curiosity, ownership, and self-motivation. You're energized by ambiguous problems, proactively explore new ideas, and don't wait for someone else to tell you what to investigate next.
• Experience using AI tools to learn quickly, investigate problems, automate workflows, or improve how work gets done. You don't need to be an engineer, but you're excited to experiment and continuously expand your toolkit.
• Excellent written and verbal communication skills, with the ability to tailor your message for audiences ranging from individual contributors to senior leaders and executives.
• A genuine curiosity about what drives member experiences, paired with a desire to influence decisions that create meaningful impact at scale.

#LI-EI1 #LI-Remote

About the role

We are hiring a Senior Associate to join our Product Compliance team to support Chime’s products and services with a focus on payments and credit cards. As a Senior Associate, you will help shape new and existing products by partnering closely with Product, Engineering, Operations, Legal, and Compliance teams to identify regulatory requirements early and build practical solutions that support both compliance and member experience. You’ll monitor the evolving regulatory landscape, assess impacts to Chime products and services, and help ensure we continue to unlock financial progress for our members while scaling responsibly. You will also collaborate with our issuing bank partners’ legal and compliance teams to develop innovative and sustainable compliance risk management solutions.

The base salary offered for this role and level of experience will begin at $101,000.00 and up to $140,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Demonstrate expertise in consumer laws and regulations related to consumer financial products, including but not limited to Regulation Z, UDAAP, Regulation E, Regulation DD, the Bank Secrecy Act, and applicable state money transmission requirements.
• Partner closely with Product, Engineering, Operations, Legal, and Compliance teams to integrate compliance requirements into new and existing products and features.
• Evaluate product compliance risks and provide practical guidance that supports business objectives while maintaining regulatory compliance.
• Lead or support remediation efforts for products and processes within your scope, helping drive sustainable corrective actions.
• Monitor emerging regulatory developments and assess potential impacts to Chime products, controls, and member experiences.
• Support compliance management system activities, including policy and procedure maintenance, documentation development, audits, examinations, and issue management.
• Establish and maintain strong relationships with internal stakeholders, external partners, and issuing bank compliance teams.

To thrive in this role, you have

• 6+ years of experience in banking, credit, payments, deposits, fintech, or a related product compliance function.
• Demonstrated knowledge of key regulations including UDAAP, FTC requirements, TILA (Reg Z), Regulation E, Regulation DD, FCRA, Bank Secrecy Act requirements, VISA rules, and state money transmission laws.
• Experience researching, interpreting, and applying banking regulations, industry guidance, and regulatory expectations to product decisions.
• Experience conducting compliance risk assessments and translating findings into practical business recommendations.
• Strong analytical, verbal, and written communication skills, with experience independently executing compliance management system activities.
• Ability to operate autonomously, solve complex problems, and develop practical solutions with minimal oversight.
• Proven ability to collaborate and influence internal stakeholders and external partners to achieve alignment on regulatory risk issues and mitigation strategies.

#LI-BE1#LI-Hybrid

About the Role

The Processor Implementation Manager is an individual contributor role within ChimeCore’s Processor Operations function, focused on ensuring the reliable implementation, validation, and operational readiness of payment processors, funds flows, and platform changes across our internal processing system. This role is built for someone who leads with data — using advanced SQL and analytics to drive decisions, resolve ambiguity, and surface system behavior that others miss. You'll partner closely internally with Engineering, Accounting, Finance, and Bank Partnerships and externally with our bank partners, serving as the analytical backbone of complex payment investigations and implementations.

The base salary offered for this role and level of experience will begin at $130,000.00 and up to $180,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role you can expect to

• Support complex processor implementations, migrations, and platform changes, ensuring operational readiness and clean handoff to steady-state owners — with data validation at every stage.
• Write sophisticated SQL queries to investigate transaction anomalies, support reconciliation research, and surface root causes across large, multi-rail datasets in Snowflake.
• Serve as a subject matter expert on ChimeCore payment flows, transaction lifecycles, and data models — and translate that expertise into clear, queryable logic others can rely on.
• Collaborate with bank partners and engineering on funds flow, reporting, and transaction investigations — bringing structured analysis and proposed resolutions, not just problem statements.
• Support Accounting, Audit, Risk, and Finance by interpreting platform behavior and transaction data to aid investigations and reporting
• Participate in incident response and escalations by driving investigation, proposing hypotheses, and supporting remediation, with accountability shared across owning teams.
• Define expected versus anomalous processor behavior and contribute to the design of monitors and alerts in partnership with Engineering and Processor Operations.
• Perform advanced data analysis and SQL-based investigations to support reconciliation research root-cause analysis and be able to articulate the finding to a broader audience.
• Support Accounting, Audit, Risk, and Finance with platform behavior interpretation and transaction-level data — translating SQL output into business-ready findings.
• Act as a trusted analytical advisor to Implementation and Reconciliation Managers, providing implementation context grounded in data.

To thrive in this role, you have

• 6+ years in bank and/or payment operations with a broad understanding of operations; including accounting, funds flow, settlement, processing, etc
• Expert-level SQL skills — you write complex, optimized queries from scratch and are comfortable independently investigating large transactional datasets. Experience in Snowflake strongly preferred.
• Strong reconciliation knowledge and background
• An understanding of the end-to-end payments ecosystem, including payment methods, card networks, issuer processing, and the regulatory environment
• An understanding of ACH originations, returns, settlements and everything in between, AAP certification is a huge plus
• Familiarity with network operations including Visa, Mastercard, PLUS, and Star, as well as with network vendors that facilitate AFT/OCT payments and other forms of card-based money movement
• Experience working cross functionally with Product, Accounting, Compliance, Legal, Risk & Engineering to identify, evaluate and size opportunities and prioritize work
• Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short term and long term optimizations
• A member obsessed mindset, eager to learn and improve the user experience
• A curious and creative problem solving ability - can facilitate resolution of issues in a timely manner by working cross-functionally with product and engineering teams
• Excellent business acumen, communication skills and a self-starting attitude

#LI-GC1 #LI-Hybrid

About the role

Chime is undergoing one of the most significant transformations in our member support history by migrating our enterprise contact center to Genesys Cloud CX. We are seeking a Genesys Platform Lead to serve as the internal authority for this platform: ensuring the migration lands correctly and the platform continues to operate at its best long after launch. This is not a build-and-hand-off engagement; the role serves as an ongoing "watchtower" – accountable for correct configuration, rigorous governance, and continuous improvement. 

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Own the solution architecture for Genesys Cloud CX — defining how it's configured, integrated with our CRM, WFM, bots, and identity systems, and governed so complexity doesn't quietly accumulate over time.
• Be the internal reviewer for every significant architectural decision made by our Systems Implementer and Managed Services Provider, validating that what gets built actually aligns with Chime's standards and long-term operating model.
• Lead our most complex Genesys initiatives — from new AI platform integrations to major IVR redesigns — translating business and CX requirements into technically sound platform designs and keeping delivery tracks aligned across Engineering, SI, and MSP.
• Own the Genesys vendor relationship on behalf of Operations & Member Experience: managing partner performance to contract and SLAs, escalating issues when needed, and representing Chime's operational priorities to influence the Genesys product roadmap.
• Drive platform effectiveness through data — measuring utilization and feature adoption, identifying optimization opportunities, and building a continuous improvement roadmap that improves routing performance, cost efficiency, and operational resilience.
• Participate in CAB (Change Advisory Board) governance as the platform technical authority, ensuring changes are architecturally sound before release and partnering with the PMO/Change/Governance team to keep things well-sequenced and safe to deploy.
• Build institutional knowledge that outlasts any one vendor or individual — through documentation, runbooks, and architecture decision records that keep Chime genuinely independent in how we operate this platform.

To thrive in this role, you have

• 5+ years of experience in contact center platform operations, architecture, or technical program management — you've been in the weeds on real deployments, not just advised from the sidelines.
• Deep hands-on knowledge of Genesys Cloud CX, including Architect (IVR/flow design), ACD routing, queue management, skills-based routing, and platform administration.
• A track record of holding SIs or MSPs accountable — you know how to manage vendor relationships against contracts and SLAs, and you're comfortable escalating when commitments aren't being met.
• Strong solution architecture skills: you think in integration patterns, governance frameworks, and technical standards, and you know how to design for the long term rather than just solving the problem in front of you.
• Experience leading complex, multi-workstream technical programs with third-party implementers — you can keep dependencies untangled and prevent the kind of silent integration failures that only surface at go-live.
• The ability to move fluidly between deep technical design and clear communication with non-technical stakeholders — translating architectural tradeoffs into language that lands with business and CX leaders.
• Bonus points for: Genesys Cloud CX Architect Certification; experience with CCaaS migrations; familiarity with Zendesk, NICE IEX, Okta/SCIM, or bot/AI integrations; background in financial services or regulated industries; or experience with Terraform-based Genesys configuration.

#LI-MM1 #LI-Remote

About the role

You'd be joining the Data Infra team — a small, high-leverage team within Chime's Infrastructure Engineering org. We build and operate the foundational platform that Data Engineering relies on to run their workflows reliably at scale: from deploying Airflow and Flink environments to owning the DynamoDB and RDS infrastructure that powers Chime's data platform. This is a generalist role where you'll touch both pillars — the data engineering deployment layer and the storage layer — so you'll never be bored. If you get energy from building durable foundations that other engineers build on top of, this team is for you.

The base salary offered for this role and level of experience will begin at $133,000.00 and up to $184,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Build and maintain deployment infrastructure for Data Engineering workflows, including Airflow, Flink, and chalk.ai environments
• Own and operate Chime's core storage technologies — DynamoDB and RDS — serving both data engineering and platform teams
• Write infrastructure-as-code using Terraform and manage workloads on Kubernetes in production
• Partner closely with Data Engineering to translate their needs into scalable, reliable infrastructure solutions
• Drive reliability improvements across the platform — observability, capacity planning, and operational hygiene
• Participate in the full lifecycle of infrastructure changes: design, build, test, and ship
• Help shape how the Data Infra team scales its practices as Chime grows

To thrive in this role, you have

• 2–4 years of software engineering experience with a focus on infrastructure, platform, or backend systems
• Hands-on production experience with Terraform and Kubernetes 
• Familiarity with AWS, particularly managed database services like DynamoDB and RDS
• Strong programming skills in Python or a similar language
• A systems-thinking mindset — you design for reliability, scalability, and maintainability from the start
• The ability to work autonomously on ambiguous problems and communicate clearly across teams
• Experience with data ingestion and ETL pipelines is a strong plus

#LI-AC2 #LI-Remote

About the role

Chime’s AI/ML Trust & Safety team is building models, insights, and decisioning systems that help protect millions of members while enabling safe, reliable financial progress. We are looking for an AI/ML Engineer who is growing strong technical depth in machine learning, experimentation, and analytical problem solving, with an interest in applying those skills to trust, safety, and risk challenges across Chime.

You’ll contribute to end-to-end model development, analysis, and production-facing decision systems with guidance from senior team members. Your work will help improve how Chime detects risk, understands member behavior, evaluates tradeoffs, and scales trustworthy member experiences. This role is a strong opportunity to build deeper expertise in applied ML, risk systems, experimentation, generative AI, sequence models, and cross-functional product impact in a high-scale environment.

The base salary offered for this role and level of experience will begin at$125,000.00 and up to $173,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Contribute to the design and implementation of training pipeline components for AI/ML models that support Chime’s risk decisioning systems.
• Develop, test, and iterate on model features within clear requirements and with support from senior team members.
• Support offline model evaluation and contribute to online experiment analysis to understand performance, tradeoffs, and member impact.
• Write modular, testable, and maintainable code following engineering best practices.
• Collaborate with Product Managers, Engineers, and Risk teams to translate model findings into clear recommendations and measurable member impact.
• Contribute to production-facing model workflows, including model training, tuning, inference, and monitoring.
• Contribute to projects that apply modern AI/ML methods, such as generative AI, sequence models, and automation workflows, to improve Risk decisioning.

To thrive in this role, you have

• 1–2 years of experience in applied data science or AI/ML engineering, including relevant internship, academic, or project experience.
• Working knowledge of machine learning fundamentals, including feature development, model training, validation, tuning, and evaluation.
• Familiarity with cloud platforms, preferably AWS, orchestration tools, and version control.
• Familiarity with offline model evaluation, experimentation, and model performance tradeoffs.
• Ability to communicate analyses and model findings clearly, clarify requirements, and collaborate effectively with technical and non-technical partners.

Nice to have

• Exposure to production ML workflows, including inference, monitoring, retraining, orchestration, model deployment.
• Experience using AI-assisted development tools such as Cursor, Claude Code, or similar tools.
• Exposure to deep learning methods, such as embeddings, sequence models, representation learning, or behavioral modeling.

#LI-GC1 #LI-Hybrid

About the role

As an Insights Analyst supporting Chime’s Trust & Safety Pillar at OMX, you will play a criticalx role in strengthening the integrity of our platform by delivering deep analytical insights across Dispute Operations, Fraud Operations, Product Management, Engineering, and Risk. Your work will directly influence how Chime protects members, drives operational efficiency and resilience, reduces losses, and prevents abuse.

In this highly visible role, you will partner closely with Fraud Ops, Disputes Ops, Risk, Product, and Engineering teams to diagnose emerging risks, quantify operational impacts, and develop recommendations that improve decision accuracy, automation effectiveness, and operational performance.

You will bring strong analytical rigor, exceptional communication skills, and the ability to translate complex data signals into clear, actionable insights for senior leaders. This role requires a strategic thinker who can proactively identify gaps, drive analytical frameworks, and ensure cross-functional alignment in a rapidly evolving Trust & Safety environment.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00 Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Analytics & Root-Cause Identification
  • Translate complex data signals into root-cause narratives and actionable operational or product recommendations.
  • Define success metrics, KPIs, monitoring frameworks, and develop predictive analytics mechanisms for Disputes and Fraud Ops.
  • Build enhanced metric and KPI frameworks that help identify emerging trends, performance shifts, and anomalies across Fraud Ops and Dispute Ops.
  • Conduct in-depth workflow and lifecycle analyses—such as examining interaction patterns, segment behaviors, and before/after performance changes—to identify friction points, root causes, and opportunities to improve Trust & Safety processes.
• AI-Enabled Automation & Decisioning
  • Partner with Product, Engineering, Fraud Strategy, and Ops to evaluate and improve AI-enabled workflows, including automated decisioning, classification models, and agent augmentation tools.
  • Analyze model outputs, false positives/negatives, and decision accuracy to recommend enhancements.
  • Measure operational and member impact of automation changes and support the design of new AI features (e.g., routing logic, contact summarization, anomaly detection).
• Experimentation & Evaluation
  • Design and evaluate A/B tests, policy changes, rule deployments, workflow adjustments, and operational interventions.
  • Surface statistically robust insights to inform go/no-go decisions and rollout strategies.
  • Develop sizing models that quantify the operational, financial, and member impact of proposed policy, workflow, or automation changes, providing clear forecasts that support data-driven rollout decisions.
• Executive Communication & Storytelling
  • Create concise, executive-level summaries that distill investigations into clear narratives with quantified impacts and recommended next steps.
  • Present Trust & Safety insights to senior leadership across Operations, Risk, Product, and Engineering.
• Cross-Functional Alignment & Leadership
  • Work closely with Operations, Risk, Product, and Engineering to ensure shared understanding of problems and alignment on solutions.
  • Proactively communicate progress, updates, timelines, and risks across stakeholders.
  • Help drive clarity in ambiguous environments, especially during live issues and emerging operational events.

To thrive in this role, you have

• Technical Skills
  • Bachelor’s degree in a quantitative field (Statistics, Data Science, Economics, Mathematics, Computer Science, Engineering).
  • 5+ years in analytics, ideally in Trust & Safety, Fraud, Risk, or Support Operations.
    Advanced SQL skills (complex joins, window functions, CTEs).
  • Proficiency in Python or R for experimentation, modeling, and data analysis.
  • Strong understanding of statistics, causal inference, experiment design, and anomaly detection.
  • Experience analyzing automation systems, risk models, or ML-driven workflows is a plus.
  • Experience with BI tools such as Looker or Mode.
• Domain Expertise
  • Experience in fintech, digital banking, payments, fraud, or Trust & Safety environments.
  • Experience evaluating or supporting AI/ML systems, including monitoring false positives/negatives and model performance.
  • Ability to break down ambiguous issues into structured analytical frameworks.
  • Strong understanding of how product, operations, and engineering intersect in Trust & Safety domains.
• Communication & Leadership
  • Outstanding written and verbal communication skills, especially in synthesizing complex topics for executives.
  • Proven track record of taking end-to-end ownership of cross-functional initiatives.
    Ability to drive alignment and decision-making across teams.
  • Mindset of strong ownership and urgency, proactive communication, and a bias toward action and clarity.

#LI-MM1 #LI-Remote

About the role

We’re hiring for a Senior AI/ML Engineer, Growth & Marketing AI to help us build the next generation of AI-powered growth and marketing capabilities at Chime. In this role, you’ll develop foundational transformer models that convert behavioral and financial data into highly personalized experiences, recommendations, and communications for millions of members.

You’ll work closely with the Growth & Marketing team, as well as the Product and Engineering teams to deploy scalable AI systems that improve member engagement and drive company growth. This is a highly applied role where you’ll have the opportunity to work with rich datasets, solve challenging real-world problems, and build cutting-edge deep learning systems in production.

The base salary offered for this role and level of experience will begin at $172,000.00 and up to $238,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Develop and deploy sequential deep learning models and traditional machine learning systems to power growth and marketing initiatives
• Build predictive models using large-scale financial, transactional, and behavioral datasets to improve personalization and member engagement
• Partner cross-functionally with Growth & Marketing, Product, and Engineering teams to drive strategic AI/ML initiatives
• Design and improve infrastructure for training, serving, and monitoring large-scale ML and deep learning systems in both batch and real-time environments
• Generate insights and recommendations that improve growth effectiveness and the overall member experience
• Contribute to experimentation frameworks, optimization strategies, and scalable ML platform capabilities
• Help identify technology gaps and opportunities where AI/ML solutions can create measurable business impact

To thrive in this role, you have

• Deep expertise in building sequential and deep learning models, especially outside of traditional NLP applications and within financial or behavioral data domains
• Strong experience across the end-to-end ML lifecycle, including training, experimentation, optimization, deployment, and monitoring
• Experience working with large-scale transactional, financial, or behavioral datasets to develop predictive models
• Hands-on experience with AWS and modern ML infrastructure tools such as SageMaker, Kafka, Airflow, Redis, Snowflake, and Spark
• Strong proficiency in Python, SQL, and distributed computing and model training frameworks such as PyTorch and PySpark for scalable ML development
• A strong MLOps mindset with experience deploying and maintaining production-grade ML systems
• The ability to operate independently, collaborate cross-functionally, and move quickly in ambiguous environments

#LI-GC1 #LI-Hybrid

About the role

We're hiring for a Senior Manager, Global Workforce Management to help scale and optimize workforce planning across our global Customer Operations organization. Delivering exceptional member experiences requires having the right people in the right place at the right time, and this role sits at the center of making that happen.

As our Senior Manager, Global Workforce Management, you'll lead a team responsible for forecasting, capacity planning, scheduling, and workforce optimization for an operation supporting more than 4,000 agents globally. You'll partner closely with Operations, Finance, Vendor Management, Analytics, and Technology teams to improve operational performance while helping shape the future of workforce management through AI, automation, and continuous innovation.

The base salary offered for this role and level of experience will begin at $170,000.00 and up to $235,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead forecasting, capacity planning, scheduling, and workforce optimization activities across a large-scale global customer operations organization supporting more than 4,000 agents.
• Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals.
• Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term growth.
• Monitor workforce performance, identify emerging risks and opportunities, and recommend staffing adjustments that improve operational outcomes.
• Establish and enhance processes that improve forecast accuracy, staffing efficiency, schedule effectiveness, and workforce performance.
• Champion AI, automation, and emerging workforce technologies to improve scalability, forecasting precision, and operational decision-making.
• Manage, coach, and develop a high-performing workforce management team while fostering a culture of accountability, collaboration, inclusion, and continuous improvement.

To thrive in this role, you have

• 7+ years of workforce management experience supporting large-scale customer operations environments.
• 3+ years of people leadership experience with a demonstrated track record of coaching, developing, and retaining high-performing teams.
• Deep expertise in forecasting, capacity planning, scheduling, real-time management, and workforce analytics that drive measurable business outcomes.
• Experience supporting complex operations with thousands of agents across multiple geographies, channels, and outsourced vendor partners.
• Strong analytical skills and experience translating workforce data into actionable recommendations for operational and executive stakeholders.
• Experience driving process improvements, operational efficiencies, and cross-functional initiatives that improve service delivery and business performance.
• Passion for leveraging AI, automation, predictive analytics, and workforce technologies to modernize workforce management practices and improve decision-making.

Nice-to-have

• Experience in fintech, financial services, technology, e-commerce, or other high-growth customer-centric organizations.
• Experience with NICE, Verint, Calabrio, Genesys, or similar workforce management platforms.
• Experience managing global and outsourced workforce operations.
• Familiarity with AI-driven workforce planning tools, predictive analytics, and automation technologies.
• Bachelor's degree or equivalent practical experience.

#LI-Remote #LI-EI1

About the role

Chime is looking for an engineering leader to help manage and guide one of the Spending, Saving & Investing technology teams. Chime’s Spending, Saving & Investing org is on a mission to make Chime the top choice for everyday spending by building innovative, reliable, and member-first financial tools. We focus on driving active spend and usage, increasing reliability and availability, and delivering seamless, trusted experiences across cards, credit, money movement, deals, and transaction intelligence. Our work empowers members to manage their money with confidence, spend smarter, and improve their long-term financial health.

The base salary offered for this role and level of experience will begin at $199,000 and up to $275,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Build, lead and hire a high-calibre team of software engineers to solve these problems while being hands on. 
• Ensure that technical decisions support our bar for quality and performance, but also map to our company and organization level priorities. 
• Design, develop, test, and scale new and existing consumer product features.
• Encourage innovation and foster an environment of continuous improvement.
• Establish a sense of urgency and direction, set expectations with team and individuals. Establish team objectives in alignment with business goals. 
• Work very closely with Product Management to launch precise solutions for the users.
• Contribute to overall engineering initiatives as a member of Chime’s engineering leadership team.

To thrive in this role, you have

• Experience with similar tech: Ruby, React Native, Distributed Systems, AWS services (data, compute) and Service Oriented Architectures.
• Worked as a software engineer and have a deep empathy towards engineering happiness.
• Experience supporting coaching members of your team around project execution, skill development, and career progression.
• 2+ years in people management responsibilities.
• Interest in pushing the technology, people, and organization envelope to explore new ways we can deliver amazement to our customers.
• A fascination in how to make teams and people thrive.
• Enjoyment in learning and diving into the deepest levels of how things work.
• The ability to motivate a team through delivery on aggressive schedules and goals.

#LI-AA1 #LI-Onsite

About the role

We’re seeking a Senior Finance Manager, Payments to own the Cost of Revenue function at Chime! In this role, you will play a critical part in ensuring forecasting accuracy while driving forward high-impact strategic and financial initiatives. You’ll partner closely with business leaders and finance team members to provide insights, influence decision-making, and help shape Chime’s financial strategy.

As the leader of the Cost of Revenue function at Chime, you will own the strategy, execution, and continuous improvement of COR forecasting and financial operations. You will build and lead a high-performing team, setting the vision for how we think about cost structure and the tradeoffs between revenue growth and cost efficiency across the business.

You will serve as a trusted strategic partner to senior leaders across Product, Banking Partnerships, Data, Engineering, and Accounting going beyond forecast accuracy to shape how Chime evaluates the financial viability and economics of new product launches, features, and initiatives. You'll instill frameworks that help cross-functional partners understand cost implications early in the decision-making process, ensuring financial rigor is embedded in how we build and scale.

You will lead coverage of key COR areas including processing, network, and bank-related costs, bringing a deep understanding of the drivers including transaction volume, pricing dynamics, vendor relationships, and product evolution that influence our cost structure. In this capacity, you will also play an active role in vendor contract negotiations and renewals, partnering with Legal, Procurement, and business stakeholders to optimize terms and drive cost efficiency at scale.

You will oversee the monthly close process in partnership with Accounting, ensuring the integrity of actuals, variance explanations, and financial reporting across all COR categories. Beyond the close, you will drive the bottoms-up planning process and establish scalable, repeatable forecasting frameworks — leveraging AI and automation to enhance precision, reduce manual effort, and position the team to operate effectively as Chime grows.

The base salary offered for this role and level of experience will begin at $173,000 and up to $240,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead and evolve the COR forecasting function, setting the strategic direction for how we incorporate key drivers such as transaction volumes, pricing dynamics, vendor changes, and product evolution into our financial models
• Own the development and continuous improvement of Cost of Revenue reporting and dashboards, ensuring senior business and finance leaders have timely, accurate visibility into vendor costs, transaction drivers, and overall COR performance
• Act as a senior cross-functional partner to leaders across Product, Data, Engineering, and Accounting, driving financial accountability and influencing key decisions with rigorous analysis and clear cost frameworks
• Lead the monthly close process in partnership with Accounting, owning variance explanations, performance narratives, and financial accuracy across all COR categories
• Champion the adoption of AI and automation across the COR function, identifying and deploying scalable solutions that improve data quality, forecasting precision, and reporting efficiency to support Chime's growth
• Drive strategic initiatives and ad hoc analyses across COR, identifying optimization opportunities and translating findings into actionable recommendations for senior leadership

To thrive in this role, you have

• 8+ years of relevant experience in Strategic Finance, FP&A, investment banking, private equity, consulting, venture capital or a related field, ideally within a high-growth technology environment
• Bachelor's Degree, or equivalent degree in Finance, Accounting, Economics or other relevant field
• Proven experience leading and developing high-performing finance teams, with the ability to set vision, coach talent, and drive accountability
• Track record of owning end-to-end budgeting, forecasting, and financial modeling with a strong emphasis on accuracy, scalability, and business impact
• Demonstrated ability to influence senior stakeholders and drive cross-functional alignment on complex financial and strategic decisions
• Strong process-improvement mindset with demonstrated ability to leverage AI and automation to scale finance workflows and improve forecasting precision and turnaround time
• Experience identifying, designing, or deploying AI-driven use cases within finance workflows such as forecasting automation, reporting acceleration, variance analysis, or scenario modeling
• Advanced G-Suite, Microsoft Excel, Word, and presentation tools (PowerPoint, G-Slides) skills required
• Bonus Experience: Pigment, Netsuite, Looker, Workday, SQL, Snowflake, Python/coding tools, and direct experience with Cost of Revenue, transaction economics, or vendor contract management

#LI-BE1#LI-Hybrid

About the Role

The Data Governance function is pivotal in ensuring the integrity, trustworthiness, and effective management of Chime’s data assets. Our mission is to establish and operationalize data governance frameworks that not only meet compliance requirements, but actively enable high-confidence decision making across the company.  As a Data Governance Engineer, you will develop and implement policies and tools for data quality, developer enablement, certified datasets, and governance automation - with a sharp focus on building trust signals and scorecards that help data consumers quickly understand and act on the reliability of Chime's data.

This is a hands-on engineering role. You will write production-quality code to build automation for governance and data quality processes using Terraform, Python (or similar languages), and contribute to internal libraries, frameworks, and orchestration workflows that enable scalable governance.

You will partner closely with data engineering, analytics, product engineering, and compliance teams to:

• Support Chime in data compliance and risk reduction initiatives
• Establish data quality as a product discipline
• Build trust signals and scorecards that make data reliability transparent and data context valuable for a variety of use cases
• Implement governance workflows upstream, where data are created
• Ensure data context and metadata are sufficient for downstream use cases, including AI applications

You will be involved in reviews of technical designs and implementation plans to provide guidance on appropriate development from a data governance and compliance perspective, acting as a trusted advisor to teams innovating at Chime. You will also be a strong advocate and leader for Artificial Intelligence tooling and adoption at Chime, bringing curiosity and a practical eye for where AI creates leverage in data governance workflows. This role is 40% strategic influence, 40% development and building, and 20% stakeholder management and support.

The base salary for this role and level of experience will begin at $160,000.00 and go up to $221,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Build Data Trust Infrastructure: Design and implement trust scorecards, trust signals, and quality indicators that give data consumers real-time visibility into data reliability - and partner with producers upstream to embed quality checks at the source before issues propagate downstream.
• Drive Data Quality Strategy: Own and evolve Chime's data quality strategy end-to-end. Design and partner with engineering teams to implement data quality frameworks and monitoring systems that proactively identify, surface, and resolve data issues at scale.
• Develop and Implement Data Governance Policies: Create and enforce policies for data classification, quality, and lifecycle management, ensuring data integrity and compliance with SOX and other applicable regulatory standards.
• Enable the Data Catalog: Collaborate on the development, adoption, and enrichment of Chime's data catalog - improving discoverability, context richness (lineage, ownership, definitions, usage guidance), and the overall experience of working with Chime's data.
• Automate Governance Processes: Develop and deploy automation solutions for data governance tasks, such as metadata management, data lineage tracking, access controls, and quality remediation workflows.
• Champion SOX Compliance: Play an active role in Chime's SOX compliance efforts, ensuring that data governance practices, controls, and audit trails meet regulatory requirements and are well-documented.
• Lead AI Adoption for Data Governance: Serve as a leader and advocate for AI tooling within the data governance space - identifying opportunities to apply AI to automate governance workflows, improve data context, enhance trust scoring, and accelerate adoption of governance best practices across engineering teams.
• Collaborate Across Teams: Work closely with data engineers, analysts, and compliance officers to align data governance initiatives with business needs and regulatory requirements.

To thrive in this role, you have

• Experience: 5+ years in data engineering, data governance, or a related field, with hands-on experience in data classification, cataloging, quality assurance, and trust frameworks. Engineering ability to design and implement data governance and quality processes is critical to success.
• Trust & Quality Expertise: Demonstrated experience building data trust signals, quality scorecards, or similar frameworks that make data reliability visible and actionable for both engineers and non-technical stakeholders.
• Programming Experience: Proficiency in Python or a comparable programming language, and experience building scalable data tooling or automation pipelines.
• Curiosity and Relentlessness: You are genuinely curious about data, technology, and the problems that sit at the intersection of the two. You don't let ambiguity stop you - you dig in, ask the right questions, and keep pushing until you've found the right answer or built the right solution. You bring energy and persistence to hard problems and don't need external pressure to drive yourself forward.
• Composure in Complexity: Data governance at a fintech means navigating competing priorities, regulatory constraints, sprawling data ecosystems, and stakeholders with different mental models of "good." You thrive in this environment rather than shrinking from it - you can hold complexity without getting overwhelmed, break it into manageable pieces, and make steady progress without waiting for perfect conditions.
• Exceptional Communication: You are a terrific communicator in both verbal and written form. You can write a crisp one-pager that earns buy-in from a skeptical audience, run a meeting that ends with clarity instead of confusion, and translate deeply technical concepts into plain language that moves people to action. You treat communication as a core part of the job, not an afterthought.
• Product Management Mindset: You think like a product manager as much as an engineer. You ask "who is this for and what problem does it solve?" before writing a line of code. You prioritize ruthlessly, define success before you start building, and care about adoption and outcomes - not just delivery. You treat your internal stakeholders as customers and design solutions with their experience in mind.
• AI Curiosity and Advocacy: Genuine curiosity about AI and its applications in the data governance space, with an appetite for identifying and piloting new tools and workflows that improve the experience of working with Chime's data.
• Technical Proficiency: Strong knowledge of data governance tools and platforms, and experience with cloud data warehouses like Snowflake. Experience with data catalog platforms and driving adoption across engineering organizations is a strong plus.
• Bonus: Compliance Knowledge: Familiarity with SOX, CCPA, and other data privacy and financial regulations, and ability to apply technical skills to governance practices that meet audit and compliance requirements.

#LI-Onsite #LI-GC1

About the Role

The Data engineering team has been created keeping in mind the importance and criticality of data for the overall success of Chime.  The mission of this group is to build scalable data artifacts and insights that enable accurate, governed, data-driven decision-making.. As a core member of the team, you will have the opportunity to build scalable data pipelines and frameworks.  Additionally, you will have the unique opportunity to architect and build workflows that could potentially become de facto standards for the fintech industry.

The base salary offered for this role and level of experience will begin at $164,000.00 and go up to $227,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Be a hands-on data engineer, building, scaling and optimizing ETL pipelines
• Design data schemas and scale them data  for 10x data growth 
• Ownership of all aspects of data - data quality, data governance, schema design, data quality and security
• Develop scalable data architecture and standardized data models that enable self-serve data insights using AI.
• Own the ETL workflows and make sure the pipeline meets data quality and availability requirements
• Work closely with partner teams, like Data Science, Analytics and DevOps

To thrive in this role, you have

• 5+ years experience transforming data to governed and lucid datasets
• 5+ years of hands-on experience to build and deploy production-quality data pipelines
• 5+ years of experience working with stakeholders to provide business insights
• 5+ years of experience writing SQL, Spark, AWS Glue, EMR, Airflow, Python 
• 3+ years of hands-on experience using any MPP database system like Snowflake, AWS Redshift or Teradata
• Track record of successful partnerships with Analytics, Data Science and DevOps teams 
• Understanding of key metrics for data pipelines and has built solutions to provide visibility to partner teams
• Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary.

#LI-Onsite #LI-GC1

About the role

We are looking for a Senior Full-Stack Engineer to join our App Journey team and play a key role in shaping the core experiences that every Chime member interacts with every day.

As a senior engineer on this team, you'll own the surfaces that define how members navigate and engage with Chime, helping them manage their finances with clarity and confidence. You'll work across the stack, partnering with product managers, designers, and product engineers to build scalable, reliable, and delightful experiences for millions of members.

You'll also help shape the technical foundation that powers these experiences, working on server-driven UI systems, GraphQL APIs, and other parts of the platform that make our app faster and more flexible over time.

The base salary offered for this role and level of experience will begin at $187,000 and up to $259,000 Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Own and evolve core app surfaces including primary surfaces and app navigation, driving projects from concept to completion
• Work across the full stack, building frontend features in React Native while also contributing to backend services and GraphQL APIs in Ruby on Rails
• Partner closely with product managers and designers to define requirements, shape the roadmap, and translate ideas into high-quality, member-facing experiences
• Apply a product mindset to platform problems, finding opportunities to make the underlying systems faster, more reliable, and easier to build on
• Mentor and support more junior engineers on the team, sharing knowledge and raising the technical bar across the squad
• Contribute to a culture of continuous improvement through active participation in sprint ceremonies, architecture discussions, and process refinement
• Participate in our frontend community of practice (guild), helping to shape how our app ecosystem is built, tested, deployed, and evolved
• Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary.

To thrive in this role, you have

• 6+ years of experience in full-stack development, with strong proficiency in TypeScript, React, and React Native
• Proven experience building and maintaining large-scale distributed systems
• Hands-on experience with Ruby on Rails for backend development
• A product mindset: you think about the member experience and business outcomes, not just technical correctness
• Strong cross-functional collaboration skills, with a track record of working effectively with engineers, designers, and product managers
• Leadership and mentorship experience, with a desire to help grow the engineers around you
• Strong communication skills, with the ability to clearly articulate technical decisions and tradeoffs to both technical and non-technical stakeholders
• Experience with server-driven UI development is a strong plus
• Experience with GraphQL is a plus

#LI-Hybrid #LI-AA1

About the Role

As an Engineering Manager on Chime’s Data Platform, leading the Data Storage team, you will own the group that manages Chime’s online and analytical data stores and low-latency metric serving layer. Your team will be responsible for building and operating reliable, scalable, and secure storage foundations that power analytics, experimentation, and AI-driven product experiences across Chime.

You’ll partner closely with other Data Platform squads as well as Product Engineering, Security, and Analytics teams to define storage strategies, data contracts, and SLAs that support both high-scale batch workloads and latency-sensitive online use cases. Your leadership will directly impact how Chime stores, governs, and serves data - enabling trusted, self-serve, AI-ready data for Chimers across the company.

This role is not just about running infrastructure - it’s about setting a vision for the future of data storage at Chime, fostering a culture of technical excellence, and growing a high-performing team that can evolve our architecture as the business and our data scale.

The base salary offered for this role and level of experience will begin at $199,000 and up to $275,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Own the strategy and roadmap for Chime’s Data Storage Platform, including Snowflake, data lake and online data stores for low-latency access.
• Design and evolve scalable, high-performance storage architecture that balance reliability, cost, and ease of use for both analytical and in-product workloads.
• Ensure performant and secure data access by defining and enforcing access patterns, partitioning and clustering strategies, indexing, and caching and serving layers for key datasets and metrics.
• Collaborate across Data Platform and partner teams to define clear data contracts, schemas, and SLAs between producers, storage, and consumers.
• Build tooling and automation for governance and compliance across sinks (e.g., RBAC, PII protection, tokenization, lineage, and auditability) in partnership with Security, Risk, and Compliance.
• Manage and grow a team of engineers, setting clear expectations, providing coaching and feedback, and raising the bar on engineering quality and operational excellence.
• Establish strong operational practices, including on-call, incident management, postmortems, and SLOs for the storage and serving layers your team owns.
• Stay ahead of industry trends in data storage, lakehouse architectures, and AI/ML-ready data systems, and thoughtfully introduce technologies that improve our platform’s capabilities.

To thrive in this role, you have

• Have 8+ years of experience in high-scale, high-reliability software development, with a focus on platforms, infrastructure, and data storage systems.
• Have 3+ years of experience managing engineering teams, including hiring, performance management, and developing engineers.
• Have a track record of scaling products, platforms, and operations to support rapid growth in data volume, complexity, and criticality.
• Bring deep experience with data infrastructure components, such as data lakes and lakehouses (e.g., Iceberg), data warehouses (e.g., Snowflake), online and offline data stores, and both batch and real-time streaming systems.
• Have proven expertise in system and data architecture for scalable, secure, and cost-efficient data platforms, including schema design, data modeling, and partitioning strategies.
• Are comfortable working with modern data and infrastructure technologies, such as Spark, Flink, Kafka, Airflow, Kubernetes, and similar tools.
• Are proficient in Python or similar languages (e.g., Java, Scala) and familiar with SQL and performance tuning for analytical workloads.
• Have extensive experience in cloud-based data ecosystems, such as AWS (S3, DynamoDB, Redshift, Snowflake, EMR), GCP (BigQuery, Dataflow), or Azure equivalents.
• Understand data governance, security, and compliance best practices (e.g., RBAC, PII handling, auditability) and have helped design systems that meet regulatory and internal standards.
• Are deeply interested in the transformative potential of advanced AI systems and how to build AI-ready data foundations (metadata, lineage, semantic layers, feature and metric serving).
• Excel at building strong relationships with stakeholders across engineering, product, analytics, security, and finance, and can translate between technical and business contexts.
• Demonstrate strong people leadership, with a track record of building a culture of belonging and engineering excellence.

#LI-Hybrid #LI-GC1

About the Role

We’re seeking a Strategic Finance Manager to join Chime’s Growth & Marketing Finance team. This role partners closely with cross-functional leaders across Growth, Marketing, Product, and Data to evaluate growth initiatives, measure performance, and inform strategic investment decisions. Our team’s mandate is to bring rigorous, data-driven insights to help Chime scale efficiently and drive sustainable growth.

As a thought partner to the business, you will play a critical role in shaping how Chime evaluates and prioritizes growth opportunities—from new acquisition strategies to new product launches. You will structure complex business questions, build analytical frameworks, and translate performance data into clear recommendations that influence how and where we invest.

As Chime continues to expand, we’re looking for versatile, strategic thinkers who can move fluidly between deep analysis and cross-functional leadership. In this role, you’ll lead growth-focused analyses end-to-end- from problem definition and hypothesis development through modeling, insight generation, and executive communication - while working closely with partners to drive alignment and execution. Success in this role requires strong analytical rigor, sound judgment, and the ability to operate with ownership in a fast-paced, evolving environment.

The base salary offered for this role and level of experience will begin at $141,000.00 and up to $$195,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Partner with Finance, Marketing, and Product leadership to support growth strategy discussions, define success metrics, and measure the impact of growth initiatives across the user lifecycle
• Lead cohort-based analyses and deep dives by extracting, visualizing, and synthesizing data to identify performance trends, key drivers, and areas of opportunity across acquisition and engagement
• Evaluate risks and opportunities to the current growth plan by developing a holistic understanding of Chime’s marketing and growth roadmap
• Develop, deliver, and maintain clear, insightful reporting that helps business leaders track progress vs expectations 
• Support and continuously improve forecasting processes, systems, and tooling to better reflect growth dynamics, streamline operations, and enhance scalability and automation
• Contribute to earnings preparation and executive narratives related to user growth, translating complex analyses into clear insights and externally facing performance stories
• Leverage automation and emerging AI capabilities to enhance reporting, streamline workflows, and improve scalability

To thrive in this role, you have

• 8+ years of relevant experience in Strategic Finance, investment banking, private equity, consulting, venture capital or a related field, ideally within a high-growth technology environment
• Exceptional skills with building scalable, efficient, and intuitive financial models; prior experience with Looker and SQL a plus
• Demonstrated prior experience with cohort data and ROI analysis; familiarity with marketing ecosystem, acquisition channels, and channel KPIs a plus
• Excellent communication skills, capable of synthesizing complex findings into concise and actionable insights 
• High attention to detail and a strong ownership mindset, with the ability to manage multiple priorities and deliver accurate work in a fast-paced environment
• Ability to work and influence cross-functionally with minimal guidance; you will communicate with cross-functional partners and senior leadership on a weekly basis

#LI-BE1 #LI-Onsite

About the role

Chime is on a mission to help millions of everyday people achieve financial progress. To support a more integrated, data-driven media investment function, we’re hiring an Media Planner to support planning, execution, and measurement workflows.

This role sits on the Media Strategy & Investment team, reporting into the Director, Growth Marketing. You’ll partner closely with our TV/Audio lead, Brand Planner, Growth, Analytics, and agency partners to help execute offline media plans, maintain measurement workflows, and contribute to a test-and-learn culture across offline channels.

The base salary offered for this role and level of experience will begin at $83,000 and up to $145,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Support execution of full-funnel media campaigns in partnership with the Director and channel leads
• Assist in building and updating campaign plans, calendars, and pacing trackers to help monitor performance against core business and media KPIs
• Coordinate with agencies and vendors on campaign setup, trafficking, and reporting to ensure plans are executed accurately
• Support MMM and attribution workflows by gathering, organizing, and QA’ing inputs (e.g., spend, flights, HDYHAU, mail drops) and sharing with Analytics and external partners
• Assist in maintaining reporting and dashboards that track offline performance, test results, and key learnings across channels
• Help translate campaign and measurement outputs into clear summaries and takeaways for the broader media team
• Support the execution and tracking of tests across creative, audiences, formats, and partners, including documenting hypotheses, results, and learnings
• Partner with Growth, Brand, and MarTech to ensure offline campaigns are aligned with digital and owned experiences (e.g., landing pages, enrollment flows)
• Prepare regular updates, trackers, and readouts to share campaign performance and insights with the team

To thrive in this role, you have

• 4+ years of experience in media planning, buying, or campaign execution
• Experience supporting campaign planning and execution, including working with agencies or vendors
• Familiarity with measurement concepts such as attribution, incrementality, or MMM, with an interest in learning how these are applied in media planning
• Strong analytical skills and proficiency in Excel/Google Sheets; comfortable working with data and maintaining trackers or reports
• Clear communication and collaboration skills, with the ability to work effectively across teams and stakeholders
• A detail-oriented, organized approach—you’re comfortable managing multiple workstreams and ensuring campaigns and data are accurate

#LI-Hybrid #LI-AM1

About the role

Chime is looking for a Product Design Director to lead our Growth Design organization and shape how millions of people discover, join, and engage with our products.

Growth at Chime sits at the intersection of design, data, AI, and business strategy. In this role, you'll lead a team responsible for acquisition, onboarding, activation, engagement, and retention experiences that drive meaningful outcomes for both members and the business. You'll partner closely with Product, Engineering, Data Science, Research, Content Design, and Marketing to identify opportunities, launch experiments, and scale experiences that create measurable impact.

As a design leader, you'll help define what an AI-native growth organization looks like. You'll leverage AI-powered tools and emerging technologies to accelerate insight generation, increase experimentation velocity, personalize member experiences, and unlock new opportunities for growth. You'll foster a culture where human-centered design, data-driven decision-making, and AI-enabled workflows work together to solve complex problems and deliver exceptional experiences.

This is a highly visible leadership role with direct influence on Chime's growth strategy, product roadmap, and design culture. If you're energized by building high-performing teams, solving ambiguous growth challenges, and reimagining how design organizations operate in the age of AI, we'd love to hear from you.

The base salary offered for this role and level of experience will begin at $242,000 and up to $335,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead, inspire, and grow a team of product designers focused on acquisition, onboarding, activation, engagement, and retention experiences
• Define and drive the design vision for Growth, ensuring alignment with company objectives and long-term member value
• Build a high-velocity experimentation culture by partnering with Product, Engineering, and Data Science to rapidly test, learn, and iterate
• Translate complex growth opportunities into clear strategies, hypotheses, experiments, and measurable outcomes
• Champion the use of AI throughout the design process—from research synthesis and insight generation to content creation, prototyping, and experimentation
• Partner with cross-functional leaders to identify opportunities for personalization, intelligent onboarding, and AI-powered member experiences
• Establish systems, frameworks, and design patterns that enable teams to move quickly while maintaining quality, consistency, and trust
• Balance short-term experimentation goals with long-term product vision, platform investments, and design excellence
• Mentor and develop designers and managers, elevating craft, strategic thinking, experimentation rigor, and leadership capabilities
• Help shape the future of design at Chime by evolving how teams leverage AI, data, and emerging technologies to create better member experiences

To thrive in this role, you have

• Significant experience leading and scaling product design teams in consumer technology companies
• A proven track record driving measurable business outcomes through growth, experimentation, and customer-centered design
• Deep expertise in acquisition, onboarding, activation, engagement, retention, or monetization experiences
• Strong experience partnering with Product, Engineering, Data Science, and executive stakeholders to define strategy and deliver impact
• Exceptional ability to use qualitative and quantitative insights to inform decision-making and prioritize opportunities
• Experience designing and scaling experimentation programs, including hypothesis development, test design, measurement frameworks, and interpretation of results
• Demonstrated success leveraging AI technologies to improve product experiences, accelerate experimentation, or transform team workflows
• Strong understanding of emerging AI capabilities and how they can be applied to personalization, growth, engagement, and product innovation
• A systems-thinking mindset with the ability to navigate ambiguity, connect near-term wins to long-term strategy, and influence across organizational boundaries
• Excellent communication, storytelling, and leadership skills that inspire teams and drive alignment across functions

#LI-TP1 #LI-Onsite

About the role

We’re seeking a Staff Accountant that will play a meaningful role supporting the Accounting function at Chime! This role will be a part of the Controllership team, essential to the company’s month-end close process. In this role, you will have the opportunity to improve the efficiency of close processes, take ownership of challenging and complex accounting areas and support major projects that impact the entire accounting organization.

The base salary offered for this role and level of experience will begin at $65,000 and up to $90,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Actively be involved in the monthly close process, including the preparation of reports and analysis
• Prepare journal entries, balance sheet reconciliations and flux analysis at month-end close
• Help document, implement and maintain appropriate accounting policies, processes and internal controls
• Improve existing processes, controls, and documentation, suggest and implement improvements to scale and automate manual procedures
• Collaborate with key cross-functional partners including finance, data analytics, marketing, legal and others on a variety of projects
• Support the accounting team on critical accounting projects, including the implementation of system improvements, new product launches and other ad-hoc items
• Support external audit requirements
• Assist in financial reporting during the month-end and quarterly close process

To thrive in this role, you have

• Bachelor’s degree and a minimum of 2-3 years of accounting or finance experience. Big 4 public accounting preferred.
• CPA, or CPA candidate preferred, with proven understanding of U.S. GAAP.
• Demonstrate attention to detail and experience in balancing multiple projects simultaneously to achieve results.
• Excellent interpersonal, time and self-management skills & ability to prioritize
• Phenomenal teammate with a positive attitude that embraces change and thrives in a fast-paced environment.
• Strong analytical and problem solving skills, proactive and faces challenges head-on
• Advanced Microsoft Excel/Google Sheets skills, with the ability to manipulate and digest mass amounts of data
• Bonus Experience: Month-end close, SOX, Netsuite, SQL, and Looker

#LI-BE1 #LI-Hybrid