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Own the LATAM VIP client book end‑to‑end, delivering white‑glove service, onboarding, tier progression, retention and proactive outreach, while driving net deposits and trading volume. Design and execute local marketing, events and partnership programs to source new high‑net‑worth relationships. Provide on‑the‑ground market intelligence to product, compliance and leadership.
5+ years in relationship or private‑client sales (banking, brokerage, etc.) with at least 2 years in crypto, plus a personal network of LATAM crypto HNWIs. Deep knowledge of spot, margin, futures, OTC and yield products, data‑driven KPI analysis, native Portuguese (or near‑native) and fluent English; Spanish is a plus.
The role fuels Kraken’s growth in the high‑value LATAM segment, securing revenue‑critical deposits and trading volume while ensuring the platform remains the preferred choice for VIP clients. Insights from the role shape product and compliance strategy across the region.
A bold, scrappy self‑starter who thrives in ambiguity, has an existing LATAM crypto HNWI network, enjoys building communities and events, and can balance rapid business development with rigorous compliance.
Building the Future of Open Finance
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
The team
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Our VIP team supports the firm's highest-value private clients across the Payward ecosystem: high-net-worth individuals (HNWIs) who expect a premium, secure, and highly tailored experience. We ensure Kraken remains the platform of choice for VIPs by delivering white-glove relationship management, personalized trading enablement, and high-impact benefits.
We are looking for a Senior VIP Relationship Manager, LATAM to help us scale our VIP client book and growth across the region. This is a hybrid role: part white-glove relationship management, part growth and business development. You'll build Kraken's presence inside LATAM's VIP trading and investor communities, run local marketing and events, and source new whale relationships.
We're looking for someone who isn't afraid to be bold, can build and scale initiatives from the ground up, and is humble enough to fail fast and move on to the next challenge. If you thrive in ambiguity and can operate in a fast-paced, scrappy environment, this role is for you.
The opportunity
What you bring
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Our commitment
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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