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Own problems through to resolution, providing real‑time support via Slack and remote troubleshooting for Fireblocks’s SaaS platform during APAC hours. Document cases meticulously and escalate issues to senior support as needed.
1‑3 years of technical support experience, strong troubleshooting and analytical skills, and solid oral and written communication. Experience with API implementation/debugging and familiarity with scripting, databases, or monitoring tools is preferred, as is a CS/related degree.
The Frontline Support Engineer is the first line of defence for Fireblocks’s hyper‑growing platform, ensuring customers can securely move digital assets. Effective support helps maintain trust with major financial institutions and keeps the SaaS service reliable.
Candidates who thrive under pressure, can work flexible APAC hours (including occasional weekends), and enjoy solving complex DeFi/Web 3.0 problems. Those who like collaborating across Site Reliability, DevOps, and product teams will excel.
Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide.
Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We’re looking for an experienced Frontline Support Engineer to join a newly formed APAC Support team. As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product and Engineering.
Our Frontline Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. APAC Frontline engineer will cover 5 days weekly, might include one day over the weekend and the Shift could start at 7 am (no night shifts).
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
