Get AI match insights
See your fit score & personalized tips.
You’ll be the primary technical point of contact for merchants, troubleshooting API, integration and payment issues and guiding them on best‑practice implementations.
Experience in technical support or solutions engineering, comfort with APIs, logs, debugging and scripting languages (SQL, JavaScript, Python or Java), plus a customer‑centric mindset.
Your work directly enables merchants to process payments reliably, drives product improvements from feedback, and helps scale Adyen’s global Technical Support organization.
A problem‑solver who thrives in fast‑paced, customer‑facing environments, enjoys cross‑functional collaboration and has interest or experience in payments, fintech or SaaS.
This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Technical Support Engineer
As a Technical Support Engineer based in Singapore, you'll be part of Adyen's global Technical Support organisation, working closely with merchants across Singapore while collaborating with teams and colleagues around the world. You'll partner with Engineering, Product, Commercial, and Operations to help merchants successfully integrate with and operate on the Adyen platform.
This is a highly customer-facing role where you'll troubleshoot complex technical issues, advise merchants on integration best practices, and help them get the most out of Adyen's products. Beyond supporting merchants in Singapore, you'll contribute to global initiatives, share knowledge across regions, and help continuously improve the way Technical Support operates worldwide. Your work will have a direct impact on our merchants' ability to process payments reliably and grow their businesses.
What you'll do
Who you are
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
