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Lead a specialized support team delivering technical assistance for FloQast’s Accounting Workflow Automation Platform, while also handling hands‑on support tasks and mentoring engineers to unblock customers.
Someone with a technical support engineering background who has proven people‑management experience, can mentor engineers, and is comfortable balancing direct problem‑solving with leadership responsibilities.
The role ensures customers receive exceptional technical support, directly impacting the reliability and adoption of FloQast’s core platform.
Ideal for candidates who enjoy a blend of hands‑on technical work and autonomous team leadership, and who thrive on coaching others to solve complex issues.
As a Team Lead, Support Engineering at FloQast, you will lead a specialized team dedicated to delivering exceptional technical support for FloQast customers across the Accounting Workflow Automation Platform. Like all roles on the FloQast Support team, this is a hands-on leadership position. You will report to a Manager or Director of Support Engineering and run your team with a high degree of autonomy, balancing your time between hands-on work and people management, ensuring you remain a primary resource for your team while mentoring Technical Support Engineers to unblock customers effectively.
FloQast
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