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Serve as the primary point of contact for Carta’s European clients, handling inbound email requests, following up on cases, and ensuring SLA compliance. Conduct case review meetings, provide training, reconcile cap tables, and gather feedback to drive product improvements. Work on‑site three days a week in London and collaborate closely with Support leadership and product teams.
Fluent English communication skills, a genuine passion for client service, and the ability to quickly learn new technologies. Strong organization, attention to detail, and the capacity to explain technical and equity‑related issues clearly. Experience in fast‑paced, client‑facing environments and a professional, diplomatic attitude are a plus; visa sponsorship is not available.
The role directly supports Carta’s mission to be the single system of record for private capital by delivering high‑quality, timely support to European customers. Maintaining strong client relationships and feeding insights back to product teams helps improve the platform and uphold Carta’s reputation for excellent service.
Candidates who thrive on frequent client interaction, enjoy solving technical and finance‑related problems, and excel at clear, professional communication. Highly organized, detail‑oriented individuals who can handle pressure and are comfortable working in a London office environment.
Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions. Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management, Carta is transforming how private capital operates. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work.
For more information about our offices and culture, check out our Carta careers page.
In this role you will interact directly with Carta’s client-base that is located in Europe. As their primary point of contact, you will address inbound requests/inquiries over emails. A successful candidate will be comfortable and confident in written and verbal communication with all of Carta’s stakeholders including C-level executives, employees, law firms (partners and paralegals), as well as investors/board members. You will need to be able to learn quickly, execute smoothly, and intuitively solve problems.
We are looking for an individual to work alongside our Carta Europe Support team within our International Organization to help build the world’s next great financial infrastructure company.
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