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Surface insights for leaders, automate processes, build and maintain dashboards, manage territory design, track OKRs, prepare decision‑focused materials for QBRs, and partner cross‑functionally to resolve operational challenges.
5‑6 years of operations experience in a software/tech firm, 3+ years supporting GTM or sales, strong data analytics skills (SQL, dashboard creation), clear concise communication, self‑starter comfortable with ambiguity; Tableau or SFDC reporting a plus.
The role strengthens the operational foundation of Stripe’s Customer Success organization, enabling better decision‑making, scaling of CS processes, and ultimately driving retention, expansion, and Stripe’s growth.
A seasoned operations analyst who enjoys turning data into actionable insights, thrives on building processes and tools, and can navigate cross‑functional projects in a fast‑moving fintech environment.
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to make an impact at an extraordinary scale.
The Customer Success (CS) team oversees the post-sales lifecycle for Stripe users, helping them realise the full value of their investment in Stripe. CSMs drive user success, increase retention and expansion, and support mutually beneficial renewals. Few teams have such a direct impact on Stripe’s growth.
The CS Strategy and Operations (S&O) team shapes how Customer Success operates at Stripe, providing strategic and operational partnership to CS leadership. The team runs and improves both the function’s day-to-day operating model, from leadership forums and territory and compensation design to the systems and cadences that enable execution, and its long-term direction.
In this analyst role, you will help the team scale by surfacing insights for leaders, automating processes, building dashboards, and driving run-the-business operations. You will translate CS priorities into actionable plans, lead cross-functional initiatives, and build the operating mechanisms that help teams make better decisions, execute consistently, and scale effectively.
The near-term focus of this role is to strengthen the operational foundations of Stripe’s Customer Success business. You will work on projects spanning process design, business cadences, systems, reporting and territory management, helping the team operate effectively as it scales.
As an analyst, you will turn data into actionable insights, measure and forecast business performance, and build dashboards that enable better decision-making. You will also identify opportunities to improve how the team works and partner across functions to design and implement scalable solutions.
Responsibilities
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Stripe
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