Stripe4145 Support Products - Eng

Staff Engineer, Support Experiences

BengaluruFull-timeStaffSalary: Not disclosed
Posted Sep 9, 2026Deadline: Keep Open
Job SnapshotActively hiring
LocationBengaluru
Job typeFull-time
SalaryNot disclosed
DeadlineKeep Open

Finjobsly Role Intelligence

Experience level
Staff
Work style
Not specified
Visa sponsorship
Not specified
Salary
Not disclosed
Key skills
JavaScriptTypeScriptJavaRubyReactPayments

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Company insights

55

Happiness score

55/100

Based on 31 verified employee signals

Stripe reports 41% first-half revenue growth

Stripe told investors that first-half 2026 revenue rose 41% year over year and free cash flow increased 43%, according to an investor letter obtained by Axios.

mid-2026From the webAxios

Stripe appoints Eileen O'Mara vice chair and Tyler Bryson CRO

Stripe named former chief revenue officer Eileen O'Mara vice chair and promoted Tyler Bryson, who joined in 2025 after more than two decades at Microsoft, to chief revenue officer.

mid-2026From the webStripe Newsroom

Stripe unveils 288 products and features at Sessions 2026

Stripe's launches included Link wallets for AI agents, an expanded Agentic Commerce Suite, stablecoin-backed cards in 30 countries, and broader access to its Managed Payments product.

spring 2026From the webStripe Blog

Employee tender offer values Stripe at $159 billion

Stripe signed a tender offer backed mainly by Thrive Capital, Coatue, Andreessen Horowitz and other investors, providing employee liquidity at a $159 billion valuation.

early 2026From the webStripe Newsroom

AI Generated Insights

Finjobsly Intelligence— Generated from the employer's job description

What you'll own

Design, build, and operate Stripe's support production systems while writing and reviewing code, and set the technical strategy and architecture for these products. Mentor senior engineers and raise engineering standards across the team. Drive improvements to tooling, processes, and end‑to‑end user experiences.

What they're looking for

10+ years of backend or full‑stack development experience with a track record of setting long‑term technical strategy. Proven technical leadership and the ability to mentor and grow other engineers. User empathy and a customer‑centric mindset; preferred experience with support‑oriented systems, multi‑team projects, JavaScript/TypeScript, Ruby, Java, React, and LLM‑based solutions.

Why this role matters

The role ensures Stripe’s support stack is reliable, scalable, and user‑friendly, directly supporting the mission to increase the internet’s GDP. High‑quality support experiences reduce support volume and improve satisfaction for millions of Stripe users. Building AI‑driven assistants further amplifies operational efficiency and product quality.

Best suited to

Seasoned engineers who enjoy shaping technical direction and leading teams. Candidates who thrive on solving complex, user‑focused problems and mentoring the next generation of leaders. Those comfortable collaborating across product, design, and operations to deliver robust, customer‑centric support solutions.

About this role

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Support Experience engineering organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand experience to continuously improve it.

Providing great support to users of all sizes is culturally important to everyone at Stripe. We partner closely with Stripe’s design, product, and operational teams across a wide surface
area: the external-facing support interfaces (https://support.stripe.com/), self-serve content, entry points, internal tooling, case routing, and helping product teams across the company
reduce support volume by improving our products. We are also using the latest generative AI technologies to re-imagine support experiences, and are developing AI assistants for Stripe’s
users and to help our operations teams be more productive.

What you’ll do

As a Staff Engineer on an established team, you will bring technical leadership and set the technical strategy and architecture for Stripe’s support products. You will mentor and grow
senior engineers, build a culture of technical excellence, and serve as a role model for our high engineering standards. As a technical leader, you will drive fast-paced, sustained product
delivery while upholding high standards for building reliable, scalable distributed systems that delight our users.

Responsibilities

  • Design, build, and operate production systems, with an emphasis on extensibility, reliability, and usability
  • Write and review code regularly, setting the pace and elevating standards for the team
  • Build high-quality end-to-end product experiences, demonstrating deep care for users' needs and serving as a steward of crafting great experiences
  • Collaborate with cross-functional stakeholders - navigating various types of organizational complexity with the support of your own leadership team
  • Partner with Engineering Management, Product Managers and key leaders across the company to create and drive toward the longer term vision
  • Unblock the team to execute against both short-term and long-term roadmaps, making effective tradeoffs that consider business priorities, user experience, and a sustainable
    technical foundation
  • Improve engineering standards, tooling, and processes
  • Teach and mentor other engineers to become the next generation of leaders at Stripe

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 10+ years of professional backend or full-stack development experience, including actively writing and reviewing code.
  • Experience successfully setting and executing on long-term technical strategy for a large product area.
  • Ability to prioritize competing requirements and stakeholders to iteratively ship new product features, drive alignment and proactive communication.
  • Proven track record of technical leadership, including meaningfully contributing to the growth of other engineers.
  • User empathy and a customer-centric approach to problem solving and product development.

Preferred qualifications

  • Experience building software systems for customer support or operations organizations.
  • Experience leading projects across multiple teams & timezones.
  • Proficient in JavaScript /TypeScript, Ruby, Java, and React.
  • Experience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support or
    internal workflow automation.

More about this role

About company

Required skills

JavaScriptTypeScriptJavaRubyReactPayments