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Unblock customers facing technical issues on FloQast’s Accounting Transformation Platform and its integrations, performing hands‑on troubleshooting and technical engagements to ensure they realize full product value.
A senior‑level technical support professional with deep product knowledge, strong troubleshooting skills, experience in accounting/finance tech, and the ability to collaborate with Customer Success and Sales teams in the APAC region.
The role safeguards business‑critical accounting, audit, and finance processes where accuracy and deadlines are paramount, directly supporting FloQast’s global go‑to‑market strategy and customer success.
As a Senior Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast's Accounting Transformation Platform and suite of integrations. Customers around the globe rely on FloQast solutions for business-critical processes spanning Accounting, Audit, Compliance, Finance, IT, and more. Given the high-stakes roles that accuracy and deadlines play in these industries, we take pride in delivering timely and trustworthy technical resolutions. You'll leverage deep product knowledge and a robust toolset to troubleshoot issues, perform hands-on technical engagements, and ensure customers realize the full value of FloQast.
Based in Sydney, this role is a foundational part of FloQast's APAC go-to-market team, partnering closely with local Customer Success and Sales teams to deliver technical expertise to the region while also contributing to global Technical Support Engineering efforts.
This role is hybrid 3 days in our Sydney office in the CBD.
Visa sponsorship is not available at this time.
FloQast
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