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Own the day‑to‑day operational support for strategic partners, handling billing issues, technical escalations, monthly performance reporting, and building repeatable workflows and automation.
5+ years in customer/partner operations or technical account management at a PSP, fintech, bank or crypto firm, with strong payments‑infrastructure knowledge, analytical reporting skills, and responsible use of generative AI.
The role ensures partners get reliable service, resolve issues quickly, and grow their usage of Coinbase’s infrastructure, directly supporting the company’s mission to expand economic freedom.
A proactive, cross‑functional collaborator who thrives in a fast‑paced, high‑impact environment, enjoys owning end‑to‑end processes, and can translate technical and business data into actionable insights.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Senior Operations Associate on the Coinbase Infrastructure team, you'll own the operational engagement for DevPG's most strategic and high-growth partners, including PSPs, fintechs, and banks building on Coinbase's platform. You'll serve as the day-to-day operational lead across billing, technical support coordination, monthly reporting, and ongoing partner management, working closely with Sales, Product, Engineering, and Finance to help partners resolve issues, grow their usage, and get lasting value from Coinbase's infrastructure.
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Coinbase
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