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Lead the Product Support team for Global markets, set clear goals, track performance metrics, and deliver operational projects that improve the user support experience. Provide regular feedback, coaching, and advocacy for team members while reporting on performance.
3+ years of direct people‑management experience, preferably leading product support or other operational teams in high‑growth technology companies. Strong written and verbal communication, data‑driven decision‑making, and the ability to execute complex cross‑functional projects with product and sales teams.
The role ensures Stripe’s support feels local, trusted, and effective in priority markets, directly influencing user satisfaction and global expansion. Strong leadership and metrics help advance Stripe’s mission to increase the internet’s GDP.
Candidates who thrive on building high‑performing, happy teams and championing a user‑centric, transparent culture. Those comfortable with technical troubleshooting, familiar with FinTech, and able to manage large operational initiatives across markets.
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Stripe is looking for a leader for our Product Support team supporting our Global markets team - the team focused on making Stripe support feel local, trusted, and effective in Stripe’s priority markets and enable expansion into new ones. This manager will lead a high-performing team motivated by improving the lives of Stripe’s user base. They will cultivate the happiness of their teams while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The team is also responsible for managing large operational projects to improve the user support experience in these markets.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Stripe
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