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You’ll own end‑to‑end customer activations across Ripple’s products, coordinating with Treasury, Compliance, Product Ops, CPS, CPE and Engineering. You’ll detect blockers, guide institutional clients through setup, investigate edge‑case scenarios, report weekly status and manage dormant‑account reviews. You’ll also help scale activation processes to new products and drive systemic improvements.
4‑5 years of client onboarding, payment operations or customer operations experience in fintech, payments, banking or digital assets. A self‑starter with strong coordination, investigative and problem‑solving skills, high attention to detail, and comfort in a compliance‑sensitive environment. Excellent written communication and proficiency with Salesforce and Jira are required.
Seamless activations are critical to delivering the world‑class customer experience that powers Ripple’s global financial‑revolution mission. Your work ensures institutional clients can reliably use Ripple’s crypto solutions, supporting both compliance and product adoption. Successful activations directly impact the company’s ability to move value like information today.
Candidates who thrive in fast‑paced, cross‑functional settings and enjoy orchestrating multi‑team processes. Detail‑oriented problem solvers who communicate clearly with institutional clients and love working in a compliance‑focused fintech environment.
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
Join Ripple in Singapore as a Product Operations Analyst — Customer Activations This role is uniquely positioned to transform customer experiences by seamlessly integrating them into our innovative products. You'll be at the forefront of a global financial revolution, working cross-functionally to ensure flawless activations and world-class customer support.
Do Your Best Work
Take Control of Your Finances
Take Care of Yourself
Benefits listed above are for full-time employees.
