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You’ll spend each week reviewing real Toast IQ sessions, labeling examples, and building trustworthy evaluation datasets. You’ll group recurring failures, validate fixes in production, and run calibration sessions to help other teams assess their work. You’ll also prototype tools—often with AI‑assisted coding—to streamline the review and validation process.
A background working in or closely with restaurants, strong attention to detail, and comfort reading and labeling large numbers of transcripts. Ability to work with structured data via queries or AI coding tools, and excellent precise writing and communication skills. Curiosity about LLM‑driven AI systems and familiarity with Toast’s product suite are also valued.
The role creates the evidence base that tells the company whether Toast IQ is delivering useful, reliable help to operators, guiding product decisions across the organization. By surfacing failure modes and validating improvements, it directly impacts the assistant’s effectiveness and the success of restaurant partners.
Someone who lives and breathes restaurant operations and enjoys digging into data and detail. Ideal candidates are analytical, love turning ambiguous observations into clear, actionable standards, and are comfortable collaborating with engineers and product teams even without formal product‑manager titles.
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At the center of this vision is Toast IQ: a single, unified assistant that orchestrates specialized agents across the Toast ecosystem. The Toast IQ Quality team makes sure Toast IQ delivers useful, reliable help to restaurant operators.
About the Role
As Product Manager, Toast IQ Evaluation, you’ll define what good help looks like for a restaurant operator and build the evidence that tells us whether Toast IQ delivers it. You’ll study real usage, work directly with operators, and turn what you learn into datasets, clear quality standards, and priorities for improvement. Your work will help teams across Toast understand where the assistant succeeds, where it falls short, and identify new opportunities for improvement. This is a hands-on product role. Much of your week will be spent reviewing sessions, labeling examples, investigating failures, and building better ways to do that work. Restaurant judgment, attention to detail, and the ability to turn evidence into action are central to the job. You’ll be the team’s first restaurant domain expert, working alongside engineers from one prioritized backlog and reporting through Product.
What you'll need to thrive (Requirements)
Product management experience is highly valued, but it is not required. We care about the practice: identify a problem, understand it, explore solutions, build, measure, and iterate. If you’ve done that work under another title, we’d like to hear from you.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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