Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

This is a bilingual Spanish field sales opportunity based out of a personal home office. You must live local to your territory in Salt Lake City, UT or be willing to relocate to the area.

As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Spanish Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language.

A day in the life (Responsibilities) 

• Following up on marketing qualified leads in the market you support
• Conducting discovery calls & product demonstrations in your customer’s preferred language
• Creating and reviewing quotes and contracts in your customer’s preferred language
• Ensure our onboarding team and customer are set up for success post sale
• Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.
• Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.  
• As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.
• Toast will not sponsor applicants for work visas for this role.

What you'll need to thrive (Requirements)

Fluency in both oral and written English and Spanish is required for this role. Prior Sales experience preferred. Ability to work in a fast-paced environmentAn entrepreneurial and feedback driven mindset

What will help you stand out (Nice to Haves/Nonessential Skills)

• Restaurant Operations Experience
• Experience using Salesforce to keep track of Sales activities
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Retail is Toast's biggest bet and we are growing rapidly. The opportunity is massive, and the category is ours to define. You'll have the backing of Toast's scale, brand, and resources but you'll be on the team architecting how we operate, scale, and win. The decisions you make in this role will shape how Toast competes in retail for years to come.

As a Senior Analyst, Retail Revenue Operations: GTM Analytics & Operations you will build the analytics, systems, and infrastructure helping Toast’s Retail sales organization scale. This role sits at the intersection of analytics, GTM strategy, sales operations, and data infrastructure, translating ambiguous needs into scalable tools, insights, and workflows improving decision-making.

You will own a portfolio of Retail GTM analytics and operational priorities: performance reporting, market intelligence, account prioritization, data quality, workflow automation, and decision-support tools. A critical focus is managing Retail’s territory motion, migrating planning and coverage workflows from spreadsheets into scalable systems across Salesforce, Snowflake, and Sigma.

This autonomous role reports to the Senior Manager, Analytics. You will identify high-impact opportunities, develop a point of view, align stakeholders, and drive initiatives from ambiguity through implementation. While territory analytics/operations are key, you will operate across the broader Retail analytics agenda, building foundations for how the business measures, plans, and executes growth.

A day in the life (Responsibilities) 

Analytics, Reporting & Decision Support

• Build and maintain reporting, dashboards, and analytics tools helping sales leaders and frontline teams understand performance, prioritize work, and identify growth opportunities.
• Develop scalable analyses across sales execution, pipeline health, account prioritization, market coverage, territory performance, sales productivity, and growth planning.
• Translate ambiguous business questions into structured approaches, insights, and recommendations for stakeholders.
• Create decision support tools surfacing whitespace, high-priority accounts, coverage gaps, outreach penetration, funnel performance, and execution opportunities.
• Conduct TAM, segment, and coverage analyses guiding leadership investments and scaling.

Territory Infrastructure, Design & Operations

• Own Retail’s territory analytics and operating infrastructure: design, account coverage, reporting, and maintenance.
• Migrate manual workflows into scalable systems across Salesforce, Snowflake, and Sigma.
• Develop territory visualization and mapping tools giving sales teams visibility into market coverage, prospect density, whitespace, and prioritization opportunities.
• Partner with sales leadership to evaluate territory models, coverage, capacity, equity, and expansion opportunities.
• Develop coverage strategies for new Retail segments and geographies as the business expands.
• Build SQL/Python automations improving data quality and reducing manual work across data flows, scoring models, monitoring, and reporting.
• Manage territory data loads, mapping configurations, and system updates with central operations and tech teams.

Enrichment, Scoring & Data Infrastructure

• Build and maintain scalable enrichment workflows cleaning, classifying, and enhancing prospect and account data using LLMs.
• Develop territory and account prioritization models using sales performance, volume potential, market characteristics, business attributes, and field capacity.
• Own third-party market data strategy: vendor evaluation, procurement support, relationship management, and data quality oversight.

Governance & Cross-Functional Leadership

• Build automated tools monitoring Rules of Engagement (ROE) exceptions, partnering with central governance to improve compliance workflows and automate resolutions.
• Represent Retail’s territory data and infrastructure needs with cross-functional GTM partners across adjacent Business Technology, Data Infrastructure, and Finance.
• Manage a roadmap of territory infrastructure enhancements based on impact and scalability.
• Serve as Retail SME on territory operations, market coverage, account prioritization, and territory analytics.

What you'll need to thrive (Requirements)

• 5+ years of experience in sales operations, revenue operations, GTM operations, analytics, data infrastructure, or a related function.
• Demonstrated ownership of complex operational processes, territory programs, market intelligence, or analytics initiatives.
• Advanced SQL skills and experience in modern cloud data warehouses (Snowflake, BigQuery, or Redshift).
• Experience building dashboards, reports, analytics tools, or workflows supporting decision-making (Tableau, Sigma, Hex, or equivalent).
• Salesforce or comparable CRM experience, including data management, reporting, or territory tools (Enterprise Territory Management) a strong plus.
• Experience using AI or LLMs for data enrichment, classification, workflow automation, prospecting, or decision support tools.
• Strong stakeholder management skills, influencing senior leaders and driving cross-functional alignment.
• Ability to independently structure ambiguous problems, prioritize high-impact work, and drive initiatives through implementation.
• Bachelor's degree in a quantitative field or equivalent experience.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience migrating territory or operational data from spreadsheet-based workflows into scalable data infrastructure.
• Proficiency in Python for data automation, pipeline development, workflow tooling, or analytical applications.
• Experience managing third-party data vendors.

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

 

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Care & Onboarding team builds and maintains the tools that enable the core workflows of our Customer Care Agents, Onboarding Consultants, and the broader Toast team. Our work directly impacts how Toast supports its restaurant customers at every stage of their journey. We are looking for a Staff Software Engineer to serve as a technical leader within our squad and help shape the future of how these teams operate. In this role, you will drive the architectural direction of our systems, deliver high-impact solutions across products, and elevate the engineers around you. You will be a domain expert who partners with technical and non-technical stakeholders to define and execute on the highest-leverage opportunities for the team.

This is a role for an engineer who is equally comfortable writing code, leading technical design, and influencing decisions across the organization. Your work will contribute to a strong technical foundation that will carry Toast through the next decade and beyond.

A day in the life (Responsibilities)

• Own the technical direction of the Care & Onboarding platforms, driving architectural decisions that improve scalability, reliability, and maintainability
• Lead design and delivery of large-scope initiatives from conception through production, coordinating across teams and stakeholders
• Identify and resolve systemic technical challenges, including complexity, operational toil, and cross-team dependencies
• Set and maintain a high bar for engineering quality through hands-on code contributions, design reviews, and mentorship
• Partner with product, design, and operations leadership to translate business strategy into technical plans
• Leverage AI-augmented development tools to increase development velocity and code quality

What you'll need to thrive (Requirements)

• 8+ years delivering complex backend systems at scale
• Mastery of Java, Kotlin, or another object-oriented language
• Deep proficiency in API lifecycle management, including versioning, documentation, and deprecation
• Strong understanding of query languages, data modeling, and data distribution
• Demonstrated technical leadership, with the ability to drive cross-team alignment and influence across engineering, product, and business stakeholders
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience

What will help you stand out (Nonessential Skills/Nice to Haves)

• Hands-on experience building with LLMs in production environments
• Familiarity with Workato or a similar iPaaS platform
• Prior work with Salesforce or other CRM platforms
• Comfort working with React and GraphQL

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Territory Sales Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory. 

This is a LOCALLY BASED field sales opportunity. Candidates MUST live LOCAL to territory of  Lancaster, PA  Area or be willing to relocate.

A day in the life (Responsibilities) 

• Generate list of prospective restaurants and manage the entire sales cycle from initial call to close
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry
• Since this is a field position, you must have reliable transportation (will reimburse for mileage)
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software

What will help you stand out (Nice to Haves/Nonessential Skills)

• Experience with Salesforce CRM
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Territory Sales Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory. 

This is a LOCALLY BASED field sales opportunity. Candidates MUST live LOCAL to territory of  Lancaster, PA  Area or be willing to relocate.

A day in the life (Responsibilities) 

• Generate list of prospective restaurants and manage the entire sales cycle from initial call to close
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry
• Since this is a field position, you must have reliable transportation (will reimburse for mileage)
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software

What will help you stand out (Nice to Haves/Nonessential Skills)

• Experience with Salesforce CRM
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

This is a bilingual Korean field sales opportunity based out of a personal home office. You must live local to your territory in Los Angeles, CA or be willing to relocate to the area. 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Spanish Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language.

A day in the life (Responsibilities) 

• Following up on marketing qualified leads in the market you support
• Conducting discovery calls & product demonstrations in your customer’s preferred language
• Creating and reviewing quotes and contracts in your customer’s preferred language
• Ensure our onboarding team and customer are set up for success post sale
• Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.
• Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.  
• As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.
• Toast will not sponsor applicants for work visas for this role.

What you'll need to thrive (Requirements)

Fluency in both oral and written English and Spanish is required for this rolePrior Sales experience preferredAbility to work in a fast-paced environmentAn entrepreneurial and feedback driven mindset

What will help you stand out (Nice to Haves/Nonessential Skills)

• Restaurant Operations Experience
• Experience using Salesforce to keep track of Sales activities
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

Recruiter: Liv Natawidjaja

Hiring Manager: 

Job Level: S2

This is a bilingual Thai field sales opportunity based out of a personal home office. You must live local to your territory in San Francisco, CA or be willing to relocate to the area. 

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

 

As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Spanish Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language.

A day in the life (Responsibilities) 

• Following up on marketing qualified leads in the market you support
• Conducting discovery calls & product demonstrations in your customer’s preferred language
• Creating and reviewing quotes and contracts in your customer’s preferred language
• Ensure our onboarding team and customer are set up for success post sale
• Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.
• Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.  
• As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.
• Toast will not sponsor applicants for work visas for this role.

What you'll need to thrive (Requirements)

Fluency in both oral and written English and Spanish is required for this rolePrior Sales experience preferredAbility to work in a fast-paced environmentAn entrepreneurial and feedback driven mindset

What will help you stand out (Nice to Haves/Nonessential Skills)

• Restaurant Operations Experience
• Experience using Salesforce to keep track of Sales activities
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

 

This is a bilingual Thai field sales opportunity based out of a personal home office. You must live local to your territory in Los Angeles, CA or be willing to relocate to the area. 

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

 

As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Spanish Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language.

A day in the life (Responsibilities) 

• Following up on marketing qualified leads in the market you support
• Conducting discovery calls & product demonstrations in your customer’s preferred language
• Creating and reviewing quotes and contracts in your customer’s preferred language
• Ensure our onboarding team and customer are set up for success post sale
• Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.
• Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.  
• As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.
• Toast will not sponsor applicants for work visas for this role.

What you'll need to thrive (Requirements)

Fluency in both oral and written English and Spanish is required for this rolePrior Sales experience preferredAbility to work in a fast-paced environmentAn entrepreneurial and feedback driven mindset

What will help you stand out (Nice to Haves/Nonessential Skills)

• Restaurant Operations Experience
• Experience using Salesforce to keep track of Sales activities
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

This is a bilingual Vietnamese field sales opportunity based out of a personal home office. You must live local to your territory in San Francisco, CA or be willing to relocate to the area. 

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

 

As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Spanish Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language.

A day in the life (Responsibilities) 

• Following up on marketing qualified leads in the market you support
• Conducting discovery calls & product demonstrations in your customer’s preferred language
• Creating and reviewing quotes and contracts in your customer’s preferred language
• Ensure our onboarding team and customer are set up for success post sale
• Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.
• Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.  
• As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.
• Toast will not sponsor applicants for work visas for this role.

What you'll need to thrive (Requirements)

Fluency in both oral and written English and Spanish is required for this rolePrior Sales experience preferredAbility to work in a fast-paced environmentAn entrepreneurial and feedback driven mindset

What will help you stand out (Nice to Haves/Nonessential Skills)

• Restaurant Operations Experience
• Experience using Salesforce to keep track of Sales activities
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

This is a bilingual Vietnamese field sales opportunity based out of a personal home office. You must live local to your territory in Los Angeles, CA or be willing to relocate to the area. 

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

 

As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Spanish Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language.

A day in the life (Responsibilities) 

• Following up on marketing qualified leads in the market you support
• Conducting discovery calls & product demonstrations in your customer’s preferred language
• Creating and reviewing quotes and contracts in your customer’s preferred language
• Ensure our onboarding team and customer are set up for success post sale
• Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.
• Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.  
• As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.
• Toast will not sponsor applicants for work visas for this role.

What you'll need to thrive (Requirements)

Fluency in both oral and written English and Spanish is required for this rolePrior Sales experience preferredAbility to work in a fast-paced environmentAn entrepreneurial and feedback driven mindset

What will help you stand out (Nice to Haves/Nonessential Skills)

• Restaurant Operations Experience
• Experience using Salesforce to keep track of Sales activities
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Care & Onboarding team builds and maintains the tools that enable the core workflows of our Customer Care Agents, Onboarding Consultants, and the broader Toast team. Our work directly impacts how Toast supports its restaurant customers at every stage of their journey.

We are looking for a Senior Software Engineer to join this team and help shape the future of how these teams operate. You will contribute to building a strong technical foundation that will carry Toast through the next decade and beyond. In this role, you will design, build, and own backend services and integrations that power internal workflows at scale. You will partner closely with product, design, and operations to translate complex business needs into reliable, maintainable systems, and you will help raise the bar for engineering quality through code reviews and mentorship.

A day in the life (Responsibilities)

• Design, build, and own backend services and APIs that power workflows for Customer Care Agents, Onboarding Consultants, and the broader Toast team
• Build and maintain integrations across internal and external platforms, including CRM and workflow automation tools
• Write automated tests and participate in code reviews to maintain code quality and system reliability
• Monitor feature rollouts, respond to incidents, and iterate based on performance data and customer feedback
• Partner with product, design, and cross-functional teams to define requirements and deliver on shared goals
• Leverage AI-augmented development tools to increase development velocity and code quality

What you'll need to thrive (Requirements)

• A minimum Bachelor’s degree in Computer Science or a related field
• 5+ years delivering production backend systems at scale
• Proficiency in Java, Kotlin, or another object-oriented language
• Familiarity with API lifecycle management, including versioning, documentation, and deprecation
• Strong understanding of query languages, data modeling, and data distribution
• Experience working with microservices and event-driven architectures
• This is a hybrid role with 2 days per week in the Bengaluru office

What will help you stand out (Nice to Have)

• Hands-on experience building with LLMs in production environments
• Familiarity with Workato or a similar iPaaS platform
• Prior work with Salesforce or other CRM platforms
• Comfort working with React and GraphQL

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Senior customer Care Specialist - Toast, you'll be the hero of our customers' day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver extraordinary service through chat. Our customers are at the heart of everything we do. You'll use your problem-solving skills and approachable approach to craft solutions that leave them happy.

With an unwavering commitment to learning and a hospitality-focused mindset, you're enthusiastic to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Support Specialist for Toast, you are durable, motivated to deliver high-quality customer interactions, and excel in ambiguous environments.

A day in the life (Responsibilities)

• Leverage your Toast product knowledge and customer service skills to answer Toast customer chats, voice calls, and casework.
• Write clear, concise, and professional messages that ensure customers understand exactly what's going on.
• Ability to communicate complex technical information proficiently.
• Expertly balance business applications and customer chats staying organized and meeting deadlines.
• Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need.
• Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the role.
• Conduct Toast procedures to escalate and coordinate the customer response per Toast values

What you'll need to thrive (Requirements):

• A minimum of 3 year Bachelor’s degree in any area, or any other related discipline.
• 2-4 years Experience answering incoming Voice, Chats and ticketing systems.
• 2-4 years of experience in a customer support role, troubleshooting software and/or hardware issues.
• Proficient English language proficiency - need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon.
• Well-developed written communication and typing skills.
• French language proficiency at B2/C1 level – required to support French-speaking customers proficiently.
• Ability to operate in an ambiguous environment, troubleshooting unique issues that involve a complex set of configurations that require thorough investigation.
• Solid customer service mindset - the ability to comprehend, problem solve collaboratively, de-escalate, and deliver a high-quality experience to our customers.
• You can oversee your workload and prioritize tasks appropriately, even when things get occupied.
• You enjoy collaborating with others and fostering a positive work environment!
• Shifts: Night Shift and Rotational week offs  (including weekends and holidays) within a 24x7 support structure.
• During Training: Initial 6 months: Work from Office (Chennai).
• Post-training: Hybrid (3 days onsite, 2 days remote).

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more self-reliantly, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. 

Are you bready* for a change?

Toast is looking for a Staff Software engineer to join our Payments team in Bangalore. This team  will be responsible for building end to end 3rd party processors responsible for managing millions of transactions for our customers.

About this roll* (Responsibilities) 

• Design, build, deploy, and maintain highly resilient and scalable features
• Lead complex projects that improve functionality and reliability for our customers and partners
• Partner with a wide array of teams across Toast 
• Ensure quality by building automated testing for changes
• Roll* features out to customers and partners, including monitoring for success
• Collaborate with UX and PM on the definition and design of features
• Mentor and coach other engineers

Do you have the right ingredients*? (Requirements)

• A minimum of three year undergraduate degree in any related discipline
• 9-13 years experience building backend services and APIs
• Extensive experience working with an Object Oriented Language like Java or Kotlin, with a deep understanding of testing, quality, and best practices
• Experience shipping production services and balancing getting things done with platform stability and reliability
• Experience building backend services and APIs and scaling distributed systems
• Experience building android applications with kotlin is a plus
• Focused on delivering positive impact for Toast customers
• Enjoys working in a team environment with a shared code-base
• Excellent cross-team communication skills on complex technical topics 

Our Tech Stack

Toast’s products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java 8 and DropWizard; we use AWS extensively, ranging from S3 to RDS to Lambda. We have our own platform for dealing with user management, service elevations and robust load balancing. Toast stores data in a set of sharded Postgres databases and utilizes Apache Spark for large scale data workloads including query and batch processing. The front-end is built primarily using React and ES6. The main Toast POS application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform we operate RabbitMQ clusters as well as direct tablet communication to the back end.

 

What you'll need to thrive (Requirements)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Staff Software Engineer, Full Stack - Guest team

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Because our technology is purpose-built for restaurants, by restaurant people - and increasingly shaped by AI in both what we build and how we build - restaurants can trust that we’ll deliver on their needs for today while investing in the experiences that will power their restaurant of the future.

Are you bready* for a change?

We’re seeking a Staff Software Engineer to work within our team focused on building impactful capabilities that empower restaurants to drive Guest engagement, retention and growth. The team will help shape the future of how restaurants use technology to connect with their guests - increasingly through AI-powered tools and experiences that drive automation, personalization and smarter decision-making. You will be a key part of a high-impact, high-ownership engineering team solving complex challenges in a fast-moving product space. Your engineering leadership will be balancing technical excellence alongside a strong product mindset to solve for continuous growth within both the team and our product space.

About this roll* (Responsibilities) 

• Design, build, deploy, and maintain highly resilient and scalable features
• Lead complex projects that improve functionality and reliability for our customers and partners
• Partner with a wide array of teams across Toast 
• Ensure quality by building automated testing for changes
• Roll* features out to customers and partners, including monitoring for success
• Collaborate with UX and PM on the definition and design of features
• Mentor and coach other engineers

Do you have the right ingredients*? (Requirements)

• 8-12 years experience building backend services and APIs
• Extensive experience working with an Object Oriented Language like Java or Kotlin, with a deep understanding of testing, quality, and best practices
• Experience shipping production services and balancing getting things done with platform stability and reliability
• Experience building backend services and APIs and scaling distributed systems
• Focused on delivering positive impact for Toast customers
• Enjoys working in a team environment with a shared code-base
• Excellent cross-team communication skills on complex technical topics 
• Experience building cloud-native systems on AWS.
• Experience influencing technical direction across multiple teams.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.. As a Sales Development Representative, (SDR), you will help expand our customer base  by connecting with prospective customers, understanding their unique needs, and identifying the best way to position Toast. You’ll have the opportunity to master your sales skills in an environment that fosters continuous learning and growth.

This is a Hybrid role in our central London office minimum 2 days a week

A day in the life (Responsibilities) 

• Handle Inbound marketing leads and set up product demonstrations for Field Account Executives.
• Collaborate with Field Account Executive Teams as well as the marketing team to develop creative outreach strategies.
• Leverage prospecting skills and relationships to build partnerships with restaurants.
• Be the voice of the customer and share valuable feedback cross-functionally.
• Understand the competitive landscape and determine how to best position Toast in the market.

What you'll need to thrive (Requirements)

• Excellent written and verbal communication skills
• Passion for sales and a desire to work in a results-driven environment
• High customer empathy and ability to handle objections
• 6+ months experience in an SDR or BDR role
• Attention to detail and strong organisational skills to be able to keep track of many opportunities at one time
• Ability to work in a fast-paced, entrepreneurial environment.
• Self-motivated, creative, and flexible with the ability to perform well under pressure.
• Experience canvassing and cold-calling into various types of local businesses, with evidence of success preferred.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Up to date on the latest restaurant industry trends; knowledge of restaurant operations is a plus.
• Experience working in a start-up environment.

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

 

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The IT Help Desk Analyst serves as a primary point of contact for end-users seeking technical assistance across software, applications, and hardware. In addition to day-to-day incident and request management, the role encompasses IT asset lifecycle support, meeting room technology maintenance, and end-to-end AV/IT setup for company events. The P2 level is expected to work with greater autonomy than an entry-level analyst, take ownership of moderately complex issues, and contribute to knowledge-base development and process improvement. Strong verbal and written communication skills, with Hluency in English, are essential for this role.

A day in the life (Responsibilities):

Help Desk Operations

• Receive, log, triage, and resolve incidents and service requests submitted via Slack, Email, and ServiceNow.
• Provide Level 1 and Level 2 support for operating systems (macOS Tahoe, Windows 11, Linux), productivity suites (Microsoft 365, Google Workspace), collaboration tools (Teams, Zoom, Slack), and business applications.
• Diagnose and resolve hardware faults on desktops, laptops, monitors, printers, and peripherals.
• Manage and update tickets throughout their lifecycle in ServiceNow, ensuring accurate documentation of troubleshooting steps, resolution notes, and time tracking.
• Escalate complex or unresolved issues to Level 3 support or specialist teams with full documentation.
• Meet or exceed defined SLA targets for response and resolution times.

IT Asset Management

• Manage the full lifecycle of IT assets including procurement intake, configuration, deployment, tracking, and retirement.
• Maintain accurate records in the IT Asset Management (ITAM) system for laptops, monitors, accessories, and peripherals.
• Conduct periodic asset audits to verify inventory accuracy and flag discrepancies.
• Prepare and configure new-hire equipment (laptop imaging, software provisioning, account setup) across macOS, Windows, and Linux environments.
• Coordinate timely collection and secure disposal or reallocation of assets from departing employees.
• Manage stock levels for consumables and accessories (cables, docking stations, keyboard/mouse sets) and raise replenishment requests as needed.

Meeting Room Technology

• Maintain and support AV and IT equipment in all meeting and collaboration rooms (display screens, video conferencing systems, room booking panels, speakerphones, HDMI/USB-C connections).
• Conduct routine checks to ensure all meeting rooms are fully operational at the start of each business day.
• Troubleshoot and resolve meeting room technology issues promptly to minimise disruption to scheduled meetings.
• Coordinate with facilities and vendors for hardware repairs, warranty replacements, or upgrades.
• Create and maintain user guides for meeting room equipment.

Event & Town Hall IT Support

• Partner with the events team and internal stakeholders to plan and deliver IT and AV support for company events including Town Halls, All-Hands meetings, off-sites, and external events.
• Set up, test, and operate AV equipment including projectors, large-format displays, microphones, live-streaming platforms, and hybrid conferencing tools.
• Serve as on-site IT support during events, ensuring real-time issue resolution with minimal disruption.
• Conduct pre-event technical rehearsals and post-event teardown.
• Document event setup configurations for repeatability and future reference.

Knowledge Management & Continuous Improvement

• Contribute to and maintain the IT knowledge base with accurate how-to guides, FAQs, and troubleshooting articles.
• Identify recurring issues and propose root-cause fixes or user-education initiatives.
• Support onboarding sessions to help new employees get comfortable with IT tools and processes.
• Participate in team meetings, retrospectives, and process improvement initiatives.

 

What you'll need to thrive (Requirements)

Education	Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience
Experience	2–4 years in an IT support or service desk role
OS Proficiency	macOS Tahoe, Windows 11, and Linux — administration and troubleshooting across all three platforms
Applications	Google Workspace, Microsoft 365, Active Directory / Azure AD, endpoint management tools (Intune, JAMF, or equivalent)
Hardware	Hands-on experience with laptop/desktop builds, peripherals, and AV equipment
ITSM Tools	Proficiency in ServiceNow (incident, request, and asset management) and Jira (task and project tracking) — both are essential
Certifications	CompTIA A+ or equivalent (preferred); ITIL Foundation v4 (preferred)

Technical

• Strong hardware and software troubleshooting methodology across macOS Tahoe, Windows 11, and Linux.
• Proficient in ServiceNow for end-to-end ticket lifecycle management.
• Working knowledge of Jira for task tracking and cross-team coordination.
• Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Familiarity with AV systems and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms, Google Meet).
• Basic understanding of asset management principles and ITAM tools.

Interpersonal & Professional

• Clear and empathetic communication with both technical and non-technical stakeholders.
• Ability to manage multiple concurrent tasks and prioritise effectively under pressure.
• Customer-first mindset with a high standard for service quality.
• Proactive ownership of issues through to resolution.
• Comfortable working independently and as part of a collaborative team.

  WORKING CONDITIONS

• Office-based with occasional requirements to support off-site events.
• May require early starts, late finishes, or weekend availability to support events and scheduled maintenance windows.
• Physical activity involved: carrying and setting up IT equipment, mounting displays, cable management.

 

PERFORMANCE INDICATORS

• SLA compliance rate (response and resolution targets)
• Customer satisfaction (CSAT) scores
• Asset inventory accuracy
• First-contact resolution rate
• Knowledge base article contributions
• Event support delivery — zero critical failures

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

 

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The IT Help Desk Analyst serves as a primary point of contact for end-users seeking technical assistance across software, applications, and hardware. In addition to day-to-day incident and request management, the role encompasses IT asset lifecycle support, meeting room technology maintenance, and end-to-end AV/IT setup for company events. The P2 level is expected to work with greater autonomy than an entry-level analyst, take ownership of moderately complex issues, and contribute to knowledge-base development and process improvement. Strong verbal and written communication skills, with Hluency in English, are essential for this role.

A day in the life (Responsibilities):

Help Desk Operations

• Receive, log, triage, and resolve incidents and service requests submitted via Slack, Email, and ServiceNow.
• Provide Level 1 and Level 2 support for operating systems (macOS Tahoe, Windows 11, Linux), productivity suites (Microsoft 365, Google Workspace), collaboration tools (Teams, Zoom, Slack), and business applications.
• Diagnose and resolve hardware faults on desktops, laptops, monitors, printers, and peripherals.
• Manage and update tickets throughout their lifecycle in ServiceNow, ensuring accurate documentation of troubleshooting steps, resolution notes, and time tracking.
• Escalate complex or unresolved issues to Level 3 support or specialist teams with full documentation.
• Meet or exceed defined SLA targets for response and resolution times.

IT Asset Management

• Manage the full lifecycle of IT assets including procurement intake, configuration, deployment, tracking, and retirement.
• Maintain accurate records in the IT Asset Management (ITAM) system for laptops, monitors, accessories, and peripherals.
• Conduct periodic asset audits to verify inventory accuracy and flag discrepancies.
• Prepare and configure new-hire equipment (laptop imaging, software provisioning, account setup) across macOS, Windows, and Linux environments.
• Coordinate timely collection and secure disposal or reallocation of assets from departing employees.
• Manage stock levels for consumables and accessories (cables, docking stations, keyboard/mouse sets) and raise replenishment requests as needed.

Meeting Room Technology

• Maintain and support AV and IT equipment in all meeting and collaboration rooms (display screens, video conferencing systems, room booking panels, speakerphones, HDMI/USB-C connections).
• Conduct routine checks to ensure all meeting rooms are fully operational at the start of each business day.
• Troubleshoot and resolve meeting room technology issues promptly to minimise disruption to scheduled meetings.
• Coordinate with facilities and vendors for hardware repairs, warranty replacements, or upgrades.
• Create and maintain user guides for meeting room equipment.

Event & Town Hall IT Support

• Partner with the events team and internal stakeholders to plan and deliver IT and AV support for company events including Town Halls, All-Hands meetings, off-sites, and external events.
• Set up, test, and operate AV equipment including projectors, large-format displays, microphones, live-streaming platforms, and hybrid conferencing tools.
• Serve as on-site IT support during events, ensuring real-time issue resolution with minimal disruption.
• Conduct pre-event technical rehearsals and post-event teardown.
• Document event setup configurations for repeatability and future reference.

Knowledge Management & Continuous Improvement

• Contribute to and maintain the IT knowledge base with accurate how-to guides, FAQs, and troubleshooting articles.
• Identify recurring issues and propose root-cause fixes or user-education initiatives.
• Support onboarding sessions to help new employees get comfortable with IT tools and processes.
• Participate in team meetings, retrospectives, and process improvement initiatives.

What you'll need to thrive (Requirements)

• Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience
• 2–4 years in an IT support or service desk role
• macOS Tahoe, Windows 11, and Linux — administration and troubleshooting across all three platforms
• Google Workspace, Microsoft 365, Active Directory / Azure AD, endpoint management tools (Intune, JAMF, or equivalent)
• Hands-on experience with laptop/desktop builds, peripherals, and AV equipment
• Proficiency in ServiceNow (incident, request, and asset management) and Jira (task and project tracking) — both are essential
• CompTIA A+ or equivalent (preferred); ITIL Foundation v4 (preferred)

Technical

• Robust hardware and software troubleshooting methodology across macOS Tahoe, Windows 11, and Linux.
• Proficient in ServiceNow for end-to-end ticket lifecycle management.
• Working knowledge of Jira for task tracking and cross-team coordination.
• Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Awareness with AV systems and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms, Google Meet).
• Basic awareness of asset management principles and ITAM tools.

Interpersonal & Professional

• Clear and empathetic communication with both technical and non-technical stakeholders.
• Ability to manage multiple concurrent tasks and prioritise effectively under pressure.
• Customer-first mindset with a high standard for service quality.
• Proactive ownership of issues through to resolution.
• Comfortable working individually and as part of a collaborative team.

WORKING CONDITIONS

• This position requires working from the office four days a week (Monday through Thursday). Occasional participation in off-site events may also be required.
• May require early starts, late finishes, or weekend availability to support events and scheduled maintenance windows.
• Physical activity involved: carrying and setting up IT equipment, mounting displays, cable management.

PERFORMANCE INDICATORS

• SLA compliance rate (response and resolution targets)
• Customer satisfaction (CSAT) scores
• Asset inventory accuracy
• First-contact resolution rate
• Knowledge base article contributions
• Event support delivery — zero critical failures

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Toast is dedicated to building the platform that helps restaurants and local businesses thrive - empowering them to adapt, take control, and focus on what they do best: growing the businesses they love. Because our technology is purpose-built for their needs, customers trust us to deliver today while investing in the innovations that will power their future.

Toast is building out a New Ventures team with the goal of researching, developing, and eventually scaling a new generation of products and business lines that can have a substantial impact on Toast’s long-term growth. In this unique role, the New Ventures Lead will own a key initiative and be a key driver of long-term strategic decision making and innovation at the highest levels of the company. The ideal candidate knows both how to lead teams to build new technology businesses from scratch, and how to drive cross-functional alignment on innovation across large organizations.

About the Role

• Responsible for sourcing, developing, and scaling a new business line that can have a substantial impact on Toast’s long-term growth
• Perform market research and competitive analysis.
• Become the owner of your product, taking responsibility for the creation of product specs, business analysis for prioritization, product performance metrics and product roadmaps.
• Recruit highly talented intrapreneurs to the New Ventures program and mentor them to build new products and businesses
• Define OKRs with the team while tracking progress against them regularly, and communicate plans and progress to cross-functional partners.
• Accountable for entire strategy, operation, and financial performance of the product line
• Develop, execute, and - when necessary -  adjust  3 - 5 year business plan for New Ventures product line, and own ongoing P&L
• Through competitive intelligence and customer insights, stay abreast  of the market and identify new business opportunities and translate them into new revenue streams
• Anticipate market trends and developments to create product vision, lead project prioritization and establish go-to-market approach to successfully achieve sales targets
• Articulate biggest value creation levers through ROI analysis and advocate for investment to accelerate growth
• Manage, measure and report on the required quality, scope, budget and outcomes of New Ventures projects to the appropriate stakeholders
• Build, lead, inspire and engage a high-performing entrepreneurial team focused on driving results

What you'll need to thrive (Requirements)

• 15+ years of GM, product management, and/or operations  management experience.
• Experience in a start-up environment and/or a rapidly growing tech organization
• Previous responsibilities as head of a business unit in terms of P&L, significant budget, etc.
• Familiarity with AI-enabled or automation-driven product experiences
• Experience defining or working with engineering productivity platforms (e.g., CI/CD, feature flags, experimentation frameworks such as Harness)
• Experience with modern delivery systems influence on product iteration speed, reliability, and user outcomes
• A hands-on mentality and willingness to remove obstacles for team members, while also creating connective tissue with centralized functions
• Track record of proven leadership and accountability, meeting or exceeding objectives, while taking products from inception to launch
• Ability to define product vision and roadmap with confidence in feasibility, time, cost and impact
• Ability to effectively forecast revenue targets 
• Experience collaborating with internal/external stakeholders and investors
• Strong attention to detail with ability to manage expectations at both an Executive and cross-functional level
• Exceptional people skills and demonstrated experience building rapport and driving consensus
• Successful past growing and fostering an inclusive culture of high-performing teams
• Ability to deal with ambiguity in fast-paced environment

Special Sauce* (Nonessential Skills / Nice to Haves)

• MBA preferred
• Prior co-founder or early-stage experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We’ve grown into a leading hospitality software company in the U.S., and are now entering our next phase of growth—one defined by scale, complexity, and a new class of enterprise customers.

Every restaurant is unique, and a restaurant’s menu expresses its individual brand and product offerings. Inside a Toast restaurant, the definition of the menu becomes the common language between guests, servers, and the kitchen. In our digital ordering products, a great menu serves as both a billboard and a roadmap to an excellent dining experience. It is the central hub for restaurant configuration– it determines what guests can order, how the dishes are presented and priced in different contexts, where they are routed for fulfillment and how they are coursed, how they are prepared, whether the ingredients are still available, and how they are classified for reporting. A menu is always evolving: kitchens create new dishes, managers experiment with pricing and presentation, and staff optimize the menu for restaurant operations. 

We create products to satisfy the vast breadth of our restaurants, from single-location coffee shops to complex enterprise brands with thousands of locations. We offer an extremely powerful and configurable menu platform, and our team exists to ensure that this flexibility can be managed effectively at any scale. This includes feature-rich menu data models, APIs for both first and third party integrations (eg: DoorDash and other ordering partners), and the user experiences for configuring menus that meet a vast variety of needs, from complex customer segments (eg: Pizza shops) to our evolving Retail platform. 

We are looking for a visionary engineer who is motivated by these challenges and eager to transform our menus architecture to meet the dynamic needs of our customers and our rapidly growing business. As a Principal Software Engineer on the Menus team, you will take ownership of this essential function, making strategic technical decisions that enhance our capabilities and ensure scalability. You will have the opportunity to make a huge impact in a critical space. Your leadership will drive excellence within the team and influence our broader engineering community, setting new standards and contributing to our collective success.

About this roll* (Responsibilities) 

• Lead the evolution of our Menus architecture and data models, delivering scalable solutions that have significant business impact.
• Define and implement frameworks and processes that guarantee the quality, resilience, and scalability of our user experiences and API platform.
• Develop and execute technical strategies to solve complex business challenges, leveraging data-driven decisions to prioritize impactful changes.
• Establish guiding technical and delivery principles that influence engineering practices across the broader engineering organization.
• Mentor and guide engineers, fostering a culture of continuous improvement, inclusivity, and engineering excellence.
• Build and maintain strong partnerships across lines of business, aligning technical solutions with strategic objectives.

Do you have the right ingredients*? (Requirements)

• Minimum education: BE or B.Tech in a technology-related field
• 10+ years of experience in software engineering, with a strong background in back-end development using Java, Kotlin, or other object-oriented language
• Proficient with modern API standards and technologies (e.g. REST, GraphQL)
• Proficient with relational databases and alternative data stores
• Experience with distributed systems, enterprise messaging systems, and/or microservices
• Demonstrated ability to deliver high-impact, scalable solutions in complex, multi-product environments.
• Strong leadership and mentoring skills, with a track record of guiding teams through architectural transformations.
• Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences.
• Passionate about driving innovation and continuously improving engineering practices.

This role is hybrid with the expectation of being in the office 1x per week.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Software Engineer I on the Canada & Emerging Markets team, you'll join a collaborative, supportive engineering team building the features that power restaurants across North America and beyond. You'll work across the full stack — from Android POS devices in the restaurant to backend services in the cloud — gaining broad exposure to how Toast's platform works end to end. Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

This is a growth-focused role. You'll be paired with a buddy, mentored by senior engineers, and given progressively challenging work as you ramp. You'll contribute to real features from your first sprint, participate in code reviews, and learn how to ship software that runs in thousands of restaurants. Our team values curiosity, collaboration, and a willingness to learn — we'll invest in your development and help you build a strong engineering foundation.

A day in the life (Responsibilities)

• Leverage cutting edge AI tools (Cursor, Claude Code, or similar) to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.
• Build and maintain features across the full stack — Android (Kotlin), backend services (Kotlin/Java), and frontend SPAs (React/TypeScript) — under the guidance of senior engineers.
• Contribute to backend RESTful services (G2 services) and understand how they integrate with the POS, ToastWeb, and other platform components.
• Participate in frontend development for internal tools and customer-facing web applications using React and TypeScript.
• Write automated tests (unit, integration) and maintain high standards for code quality and reliability.
• Participate in code reviews — both giving and receiving feedback — to grow your skills and improve the codebase.
• Collaborate with product managers, designers, and QA engineers to deliver features that meet diverse market needs.
• Complete both the backend (RESTful service) and frontend (SPA) codelabs during onboarding to build foundational knowledge of Toast's systems.
• Learn Toast's deployment processes, CI/CD pipelines, and feature flag management (LaunchDarkly).
• Document your work clearly in Jira and Confluence, following team processes and agile practices.

What you'll need to thrive (Requirements)

• Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience.
• Foundational knowledge of at least one backend language — Kotlin, Java, Python, or similar object-oriented language.
• Exposure to frontend web development — HTML, CSS, JavaScript or TypeScript. Familiarity with React is a plus.
• Basic understanding of RESTful APIs and how frontend and backend systems communicate.
• Familiarity with relational databases (SQL) or NoSQL databases (DynamoDB, MongoDB, or similar).
• Experience with version control (Git) and collaborative development workflows (pull requests, code reviews).
• Strong communication skills — you can explain your thinking clearly and ask good questions.
• Eagerness to learn, take feedback, and grow in a fast-paced environment.
• Comfort working in an agile team with sprint ceremonies, standups, and retrospectives.

Nice-to-Have

• Experience with Android development (Kotlin, Activities, Fragments).
• Familiarity with modern frontend frameworks and tooling (React, TypeScript, Webpack/Vite).
• Exposure to cloud services (AWS), containerization (Docker), or CI/CD pipelines.
• Experience with message queues or event-driven architectures (Kafka, Pulsar, or similar).
• Contributions to open-source projects or personal side projects that demonstrate curiosity and initiative.
• Experience with AI-assisted development tools (GitHub Copilot, Cursor, Claude Code, or similar).
• Interest in POS systems, payments, fiscal compliance, or restaurant technology.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Sr. Manager, Trade & Global Logistics 

 

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

 

This is a senior level position that will lead the Global Transportation, Trade & Compliance team at Toast. This high performing leader will set the strategy for domestic and international transportation of hardware products with a focus on operational excellence while also preparing for changes to the business. This leader will also be tasked with continuously monitoring and apprising Hardware Supply Chain Operations leadership of potential risks in the global logistics landscape all the while implementing appropriate risk mitigation strategies. Finally, this person will provide subject matter expertise on cross-border transportation, imports, exports and ensure all Toast transportation activities are set up for scale and remain in compliance with Customs and local regulations in all of the regions Toast operates in today and will in the future.

 

About this roll* (Responsibilities) 

• Lead the end to end strategy through execution of Toast’s global transportation function
• Own and elevate high-stakes relationships with primary carriers
• Translate complex, ground-level logistics metrics into high-level strategic business cases for executive review.
• Act as the internal subject matter expert on trade compliance, proactively educating and advising cross-functional executive stakeholders on regulatory risks and mitigation strategies.
• Build and own Toast’s Trade & Compliance program through collaboration with all necessary internal and external parties (i.e. advisory, counsels, brokers and forwarders)
• Mentor and coach the logistics team on implementing best practices
• Communicate, escalate and manage risks that are identified with international transportation
• Be a key member of the team that identifies and selects vendors (i.e. carriers, forwarders, brokers etc..) to ensure that Toast has the required capacity to execute per the supply plan at optimal cost
• Serve as a champion of Logistics IT systems, implementing and utilizing technology tools (i.e.  AI, freight visibility and freight pay systems) while leveraging vendor systems as applicable to provide visibility to freight and freight spend
• Support function leadership in managing the transportation budget, delivering the operation at forecast, while leading cost savings initiatives for year over year improvements
• Collaborate with key internal stakeholders such as Commercial, Planning, Warehousing/3PL operations, Product, Engineering, IT, Finance, Accounting, as well as external partners to optimize the end to end Logistics flow of materials and data

 

Do you have the right ingredients*? (Requirements)

• 7+ years of direct experience with global freight transportation and trade compliance
• In-depth understanding of cross border regulations and compliance requirements (Customs Broker license is a plus but not required)
• Strong people management, organization and communication skills
• Excellent analytical and continuous learning mindset with ability to present clearly and concisely
• Proven ability to establish control of global transportation operations using appropriate tools/systems and KPIs/metrics (costs and on-time performance)
• Demonstrated knowledge of implementing logistics systems, trade & compliance tools and working with IT teams to scale operations and/or enable new capabilities
• Willingness to challenge the status quo by questioning existing practices, identifying barriers, and developing new and better ways to do things ensuring contin

Sr. Manager, Trade & Logistics 

 

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

 

This is a senior level position that will lead the Global Transportation, Trade & Compliance team at Toast. This high performing leader will set the strategy for domestic and international transportation of hardware products with a focus on operational excellence while also preparing for changes to the business. This leader will also be tasked with continuously monitoring and apprising Hardware Supply Chain Operations leadership of potential risks in the global logistics landscape all the while implementing appropriate risk mitigation strategies. Finally, this person will provide subject matter expertise on cross-border transportation, imports, exports and ensure all Toast transportation activities are set up for scale and remain in compliance with Customs and local regulations in all of the regions Toast operates in today and will in the future.

 

About this roll* (Responsibilities) 

• Lead the end to end strategy through execution of Toast’s global transportation function
• Own and elevate high-stakes relationships with primary carriers
• Translate complex, ground-level logistics metrics into high-level strategic business cases for executive review.
• Act as the internal subject matter expert on trade compliance, proactively educating and advising cross-functional executive stakeholders on regulatory risks and mitigation strategies.
• Build and own Toast’s Trade & Compliance program through collaboration with all necessary internal and external parties (i.e. advisory, counsels, brokers and forwarders)
• Mentor and coach the logistics team on implementing best practices
• Communicate, escalate and manage risks that are identified with international transportation
• Be a key member of the team that identifies and selects vendors (i.e. carriers, forwarders, brokers etc..) to ensure that Toast has the required capacity to execute per the supply plan at optimal cost
• Serve as a champion of Logistics IT systems, implementing and utilizing technology tools (i.e.  AI, freight visibility and freight pay systems) while leveraging vendor systems as applicable to provide visibility to freight and freight spend
• Support function leadership in managing the transportation budget, delivering the operation at forecast, while leading cost savings initiatives for year over year improvements
• Collaborate with key internal stakeholders such as Commercial, Planning, Warehousing/3PL operations, Product, Engineering, IT, Finance, Accounting, as well as external partners to optimize the end to end Logistics flow of materials and data

 

Do you have the right ingredients*? (Requirements)

• 7+ years of direct experience with global freight transportation and trade compliance
• In-depth understanding of cross border regulations and compliance requirements (Customs Broker license is a plus but not required)
• Strong people management, organization and communication skills
• Excellent analytical and continuous learning mindset with ability to present clearly and concisely
• Proven ability to establish control of global transportation operations using appropriate tools/systems and KPIs/metrics (costs and on-time performance)
• Demonstrated knowledge of implementing logistics systems, trade & compliance tools and working with IT teams to scale operations and/or enable new capabilities
• Willingness to challenge the status quo by questioning existing practices, identifying barriers, and developing new and better ways to do things ensuring contin

Sr. Manager, Trade & Global Logistics 

 

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

 

This is a senior level position that will lead the Global Transportation, Trade & Compliance team at Toast. This high performing leader will set the strategy for domestic and international transportation of hardware products with a focus on operational excellence while also preparing for changes to the business. This leader will also be tasked with continuously monitoring and apprising Hardware Supply Chain Operations leadership of potential risks in the global logistics landscape all the while implementing appropriate risk mitigation strategies. Finally, this person will provide subject matter expertise on cross-border transportation, imports, exports and ensure all Toast transportation activities are set up for scale and remain in compliance with Customs and local regulations in all of the regions Toast operates in today and will in the future.

 

About this roll* (Responsibilities) 

• Lead the end to end strategy through execution of Toast’s global transportation function
• Own and elevate high-stakes relationships with primary carriers
• Translate complex, ground-level logistics metrics into high-level strategic business cases for executive review.
• Act as the internal subject matter expert on trade compliance, proactively educating and advising cross-functional executive stakeholders on regulatory risks and mitigation strategies.
• Build and own Toast’s Trade & Compliance program through collaboration with all necessary internal and external parties (i.e. advisory, counsels, brokers and forwarders)
• Mentor and coach the logistics team on implementing best practices
• Communicate, escalate and manage risks that are identified with international transportation
• Be a key member of the team that identifies and selects vendors (i.e. carriers, forwarders, brokers etc..) to ensure that Toast has the required capacity to execute per the supply plan at optimal cost
• Serve as a champion of Logistics IT systems, implementing and utilizing technology tools (i.e.  AI, freight visibility and freight pay systems) while leveraging vendor systems as applicable to provide visibility to freight and freight spend
• Support function leadership in managing the transportation budget, delivering the operation at forecast, while leading cost savings initiatives for year over year improvements
• Collaborate with key internal stakeholders such as Commercial, Planning, Warehousing/3PL operations, Product, Engineering, IT, Finance, Accounting, as well as external partners to optimize the end to end Logistics flow of materials and data

 

Do you have the right ingredients*? (Requirements)

• 7+ years of direct experience with global freight transportation and trade compliance
• In-depth understanding of cross border regulations and compliance requirements (Customs Broker license is a plus but not required)
• Strong people management, organization and communication skills
• Excellent analytical and continuous learning mindset with ability to present clearly and concisely
• Proven ability to establish control of global transportation operations using appropriate tools/systems and KPIs/metrics (costs and on-time performance)
• Demonstrated knowledge of implementing logistics systems, trade & compliance tools and working with IT teams to scale operations and/or enable new capabilities
• Willingness to challenge the status quo by questioning existing practices, identifying barriers, and developing new and better ways to do things ensuring contin

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Salesforce Developer within the Business Technology Transformation team, you’ll collaborate with a high-performing squad of architects, admins, and engineering managers to cook up innovative solutions on the Salesforce platform. Toast has ambitious plans for the future of the restaurant industry, and this role is key to building the scalable infrastructure that makes them possible.

A day in the life (Responsibilities)

• Platform Craftsmanship: Spend the majority of your time developing on the Salesforce platform, specializing in Apex (Triggers, Async, Frameworks), LWC/Aura, and complex Flows.
• Architecture & Security: Maintain a deep understanding of Salesforce security (Sharing/Visibility), Data Modeling, and design patterns.
• Integrations: Build and maintain high-performing Web Services (REST/SOAP) utilizing modern authentication and authorization patterns.
• Code Quality & DevOps: Own the end-to-end lifecycle by performing rigorous code reviews, managing GitHub PRs, and navigating CI/CD deployment processes (including merge conflict resolution).
• Mentorship: Guide and support fellow team members, fostering a culture of continuous learning and technical growth.
• Agile Execution: Actively participate in the SCRUM process—providing accurate story sizing, meeting deadlines, and escalating blockers proactively.
• Troubleshooting: Expertly leverage the Developer Console, Workbench, and Debug Logs to analyze performance issues and squash bugs.

What you'll need to thrive (Requirements)

• Enterprise Experience: Proven track record of Salesforce development (Apex, Lightning, VF) in a large-scale enterprise environment.
• Platform Mastery: Advanced knowledge of Sales Cloud (Service and Experience Cloud are a plus).
• CPQ Expertise: Hands-on experience with Salesforce CPQ configuration and implementation, including Product Rules, Pricing Rules, Lookup Queries, and Quote Templates.
• DevOps Mindset: Strong understanding of the SDLC, Agile methodologies, and version control (GitHub).
• Education: A degree in Engineering or an equivalent technical field.
• Certifications: Salesforce Platform Developer I & II are required. (CPQ Specialist certification is a major plus).
• Collaboration: Excellent communication skills with the ability to manage stakeholders and work independently in a fast-paced environment.
• Hybrid Ready: Ability to work in a hybrid capacity (2-3 days per week in-office).

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience with Copado or similar Salesforce CI/CD tools.
• Familiarity with Jira and ServiceNow for workflow management.
• A passion for staying ahead of the curve on new Salesforce releases and emerging web technologies.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Location(s): US (remote), Boston (hybrid), or New York (hybrid)

 

Who We Are

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are looking for a Senior Software Engineer to join the Voice AI Team.

On the Voice AI Team, our mission is to build and operate the voice platform that powers Toast and to ship novel applications on top of it that create real value across Toast's customer base. This is a greenfield space where the platform and its use cases are being defined together, and the work you do here will be foundational to how Toast uses voice AI for years to come.

About this roll* (Responsibilities)

As a Senior Software Engineer on this team, you'll take ownership of significant projects end-to-end: designing systems, driving execution across the team, and making the technical decisions that shape how the platform grows. You'll work closely with product, engineering, and stakeholders across Toast to turn ambiguous problems into reliable, scalable systems. Here’s what you’ll be doing:

• Design, build, deploy, and maintain highly resilient and scalable backend services and applications supporting Toast's Voice AI platform
• Lead complex, cross-cutting projects from design through production, owning outcomes and driving alignment across stakeholders
• Shape the team's technical direction by making architectural decisions, defining patterns, and reducing complexity for the engineers around you
• Build and evolve integrations with AI platforms and internal Toast systems, making pragmatic tradeoffs between speed, reliability, and long-term scalability
• Design and implement observability, monitoring, and evaluation frameworks for AI-powered systems, using production data to understand and continuously improve system behavior
• Advocate for engineering quality and best practices, raising the bar for the team and the broader organization
• Mentor engineers at all levels through code reviews, design feedback, and technical guidance

Do you have the right ingredients*? (Requirements)

• 5+ years of experience with object-oriented languages such as Java or Kotlin
• Basic familiarity with frontend development on small scale projects
• Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or related field.
• Experience shipping complex, mission-critical production services and owning them long-term
• Track record of leading multi-person projects end-to-end, from design through rollout
• Deep understanding of distributed systems, scalability, and production reliability
• Experience building and reasoning about AI-powered systems, including nondeterminism, evaluation strategies, observability, and cost management
• Experience developing AI-integrated products or features, with a practical understanding of how to ship and iterate on systems that incorporate LLMs or other AI capabilities
• Strong cross-team communication and collaboration skills; able to influence direction without formal authority
• Actively uses AI coding tools (e.g., Claude Code, Cursor) in day-to-day development
• Experience with voice or conversational AI platforms is a plus, but not required

 

Our Tech Stack

Our backend services follow a microservice architecture written in Kotlin and Java using DropWizard, running on AWS (DynamoDB, RDS, Lambda). We store data in sharded Postgres databases and have our own platform for user management, canary deployments, and load balancing. Our web front-end is built with React and ES6.

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As an Inside Sales Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your assigned territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory. 

This is a remote sales opportunity based out of a personal home office. 

A day in the life (Responsibilities) 

• Generate list of prospective restaurants and manage the entire sales cycle from initial call to close
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software

What will help you stand out (Nice to Haves/Nonessential Skills)

• Experience with Salesforce CRM
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is looking for a Senior Software Engineer to join our Identity Management team to play a critical role in developing reliable code and algorithms in our user management, permission, and web services.  We are looking for an engineer who has the ability and drive to make an impact, not only on their own but by also enabling those around them to succeed.  

Partnering with stakeholders, product managers, product designers, product data analysts, and other engineers, you will be part of a team responsible for ensuring that our practices in the development of our platform are safe and secure.  You will also be responsible for developing and maintaining core services and repositories in Toast, including integrations, managing users, authentication, and permissions. The Toast platform processes tens of millions of requests per day, and this number grows constantly as we add new restaurants and integration partners to our system. The services we develop on this team are essential for Toast’s operation and their resilience and reliability are crucial from a business and user perspective.

If you want to help create something tangible that is used every day, help small businesses achieve their vision, and take on the challenge of scaling a SaaS product from millions of users to hundreds of millions of users, Toast is the place for you.

A day in the life (Responsibilities)

• Be part of a team working collaboratively with UX, PM, QA and other engineers designing, building and maintaining high performance, flexible and highly scalable microservices, as well as development of web and mobile applications
• Define best practices and help choose technologies to evolve our current tech. stack while writing world-class applications
• Championing best practices such as quality integration and unit testing
• Tackle scaling challenges and implement robust solutions.
• Provide design feedback and participate in code reviews to ensure implementations meet requirements
• Monitor feature rollouts to ensure customer success, iterating and improving when necessary.
• Design, build, deploy, and maintain highly resilient and scalable systems critical to our customers’ success.
• Diagnose performance bottlenecks and optimise for better performance.
• Ensure that all work done is delivered with quality and is appropriately monitored and supported in production
• Mentoring other team members

What you'll need to thrive (Requirements)

• Proficient in Java, Kotlin or another object-oriented language, with a deep understanding of testing, quality & best practices.
• In-depth understanding of microservices, distributed systems, and enterprise messaging.
• Familiar with asynchronous communication tools (e.g., Pulsar, JMS, Kafka).
• Proven track record of delivering reliable services to production.
• Excellent communication skills, with the ability to simplify complex technical concepts for non-technical stakeholders.
• A passion for technology and continuous learning.
• Prior experience making an impact on a previous project, product or within an organization.
• Enthusiasm for solving impactful challenges and writing clean, scalable code.
• A focus on both personal and team growth, balancing task completion with platform stability.
• The capacity to tackle complex and ambiguous problems, communicate clearly with others to solve the problem, and share knowledge to help the whole team succeed
• Experience working in the IAM space
• Exposure to distributed systems is a plus
• Experience working in a team with Agile/Scrum methodology

**This is a hybrid role requiring in-office collaboration two days per week in our Dublin office.**

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

#BI-Hybrid

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Your mission is to drive architecture, technical strategy, and implementation of AI agents for Toast's Team area which is part of the Fintech line of business. You will be one of the most senior technologists in line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. Beyond being on the forefront of agent development, your scope will also include enablement and leadership for how software is developed at Toast through adoption of bleeding edge spec driven development and other paradigms. 

A day in the life (Responsibilities)

• Develop and drive an architectural vision to support the ambitious goals for agents and agent development
• Be an active participant and an authoritative technical voice in FinTech product strategy discussions
• Partner with the Team Management Director of Engineering and Sr. Director of Product to successfully deliver Team agent products from design to production
• Work closely with other Senior Principal Engineers to further the agent patterns and ecosystem across Toast as a whole
• Evolve an ever more efficient way of working through agents and spread it across Toast
• Work directly with the product manager for the Team Agent space, collaborating to drive vision
• Be hands on and actively participate in development on the Team Agent
• Mentor and develop technical leadership across Team, and Fintech

What you'll need to thrive (Requirements)

• 15+ years experience designing and building highly scalable, mission-critical distributed and fullstack software systems
• 10+ years experience building and operating SaaS products, ideally AWS hosted
• 1+ years experience using the latest in coding agents 
• A strong desire to lean all in on agentic development practices
• Passion for building autonomous agents
• Demonstrated ability to drive technical architecture for a company or highly scalable line of products
• A desire to work not only with technologists but also product owners and business leaders
• Ability and desire to draw big lines and boxes on a whiteboard paired with the ability to dig in and understand the ebb and flow of what the code is doing under load
• Ability and desire to communicate and influence at the executive level

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience designing agentic products
• Experience building systems that leverage LLMs and other ML models
• Experience with enterprise integration using Apache Camel
• Experience architecting event-driven distributed systems using Apache Pulsar
• Experience defining test, build and deploy strategies
• Solid understanding of workforce management
• Solid understanding of restaurant operations

#LI-HYBRID

#BI-Hybrid

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.