Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Territory Sales Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your local area. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory. 

This is a field sales opportunity based out of a personal home office. You must live local to your territory or be willing to relocate to the area.

A day in the life (Responsibilities) 

• Generate list of prospective restaurants and manage the entire sales cycle from initial call to close
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry
• Since this is a field position, you must have reliable transportation (will reimburse for mileage)
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software

What will help you stand out (Nice to Haves/Nonessential Skills)

• Experience with Salesforce CRM
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking candidates local to Sydney who can travel to local restaurants for POS implementations.

Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate.  You will be involved in working with Toast’s restaurant customers to set up the Toast system, train restaurant staff, build a relationship with our customers, and ensure they are successful.  We are looking for candidates that like mobile technology, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers.  At  Toast, we move fast and have a lot of opportunities for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business internationally.

A day in the life (Responsibilities) 

• Learn the Toast POS system and become a product expert.
• Install & configure Toast hardware and networking devices including POS terminals, handhelds, printers, and other peripherals.  
• Collaborate with internal Toast teams to find diverse business solutions that will make a restaurant THRIVE.
• Conduct restaurant operation consultation and training sessions with all restaurant stakeholders to optimise Toast POS for their positions and operations.
• Maintain and document implementation plans and network diagrams.
• Test / troubleshoot unknown networking problems.
• Terminate Ethernet cables if needed.

What you'll need to thrive (Requirements)

• The ideal candidate will have flexibility with hours and the ability to work early mornings and nights. Weekend hours could also be required on an ad-hoc basis depending on customer needs.
• Excellent communication skills and ability to present in front of customers.
• Demonstrates attention to detail and strong organization skills.
• Ability to problem solve/troubleshoot in a timely manner.
• Ability to think creatively and provide service-oriented solution recommendations that exceed customer expectations.
• Adaptability, strong work ethic, and professionalism during challenging situations.
• This role will require travel within your local area and could include up to 100% travel.

Breakdown:

• Implementation (75%) - The primary function of the Field Implementation Technicians is to be the on-site (or remote) point of contact for our customers.  This may include working with our Account Executives and conducting Site Surveys to ensure customers understand the physical and network requirements before installation; Completing the installation of our hardware and networking equipment. Training owners, managers, FOH & BOH teams on leveraging Toast to accomplish their specific needs of the Toast platform; Conduct on-site or remote support on or after their Activation dates.  
• Internal best practices documentation and enablement (10%) - As Toast scales its international presence, the Field Implementation Technicians (FITs) are responsible for documenting country-specific best practices and nuances, in particular calling out where the process deviates from the US customer base (for eg. all menus in Ireland are tax-inclusive, and tax is called VAT). They will also be responsible for training and ramping up new FITs and regional contracting partners.
• Post Live Relationship Management (15%) - As the client is transitioned over into the post-onboarding phase of the customer journey, the FIT is expected to ensure this transition goes smoothly and therefore is available for remote Go-live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training. Given that we are in the early days of international onboarding, this role will spend more time on post-live support than US counterparts, including site visits with the product team where necessary.  This also may require some after-hours support for equipment break-fix in the field. 

Nice to Haves

• Networking knowledge is a plus!
• 1-3 years of restaurant industry experience is highly desired

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The International segment is seeking a new Business Development Representative (BDR) to help generate a quality pipeline for our Account Executives focused on our Regional-Mid-Market business segment. You will help build the pipeline by strategically prospecting and nurturing opportunities in accounts with 15-500 locations. This role is a great opportunity to develop outbound and phone skills by delivering a consultative platform pitch to C-suite, VP, and Director level positions across departments like IT, Operations, Accounting/Finance & Marketing. You will have the opportunity to work in a fast paced team with varied future customers and personalized training and career opportunities.

You will gain exposure to the Enterprise sales process and work cross-functionally with many segments of our team, including Senior Management, Marketing, Sales Operations, Sales Engineering, Services & Support, etc. You will also work closely with seasoned Account Executives to develop targeted prospecting strategies in their assigned markets.

A day in the life (Responsibilities)

• Generate new business pipeline primarily through outbound prospecting (2+ new business qualified sales opportunities per month)
• Gain interest through outbound cold calling across a set of accounts/prospects and breaking into net new logos in assigned territory (65+ activities per day)
• Schedule discovery calls, demos, on-sites and follow-up calls (owning the process until calls or meetings occur)
• Leverage existing tools and research to find new contacts to develop your call-base
• Focused efforts promoting new products to prospects
• Multi-threading and account mapping within large restaurant brands corporate teams and franchisees
• Persistent, organized follow-up with nurture contacts/accounts to re-engage on a next step (bring them back to the table!)
• Entering activity, notes, company account info and updating opportunities in Salesforce
• Work effectively with assigned AEs on a daily/weekly/monthly basis on maintaining target account lists and prospecting strategies
• Provide input in the design of & help in the execution of enterprise marketing efforts (campaigns, trade-shows, etc)
• Get the prep off your plate. Continuously find the repetitive parts of the day: account research, list building, note-taking, follow-up drafting and get them off your plate so more of your day is spent in live conversation.
• Prioritize on evidence, not list order. Work accounts based on observable change in the business: expansion, new openings, ownership change, hiring patterns, guest feedback trends, visible technology — rather than dialing top to bottom.
• Disqualify fast, remove closed brands, duplicates, wrong-segment accounts and dead numbers from the working list so your dial time concentrates on accounts that can actually convert.
• Protect the data everything runs on. Keep account and contact records accurate, current and deduplicated, understanding that routing, scoring and every AI-assisted workflow is only as good as the data underneath it.
• Find the person who actually decides. Resolve messy ownership structures — franchise groups, multiple legal entities, operators running several concepts under different names to reach a real decision maker rather than a main line.
• Open on their situation, not our product. Lead with something specific and verifiable about the operator's business, and recognize that many operators have been burned by a previous vendor.
• Close the loop on what's broken. Flag bad numbers, wrong contacts and research that didn't hold up, so the target lists get better for you and for the AEs you support rather than quietly eroding.

What you'll need to thrive (Requirements):

• Software/SaaS experience or other related tech space business experience in an outbound or closing role
• Previous outbound and inbound sales experience
• Fearless on the phone and persistent in initial reach out & follow-up with accounts over time
• Ability to identify key decision makers within new accounts, while aligning with internal account reps
• Well organized, self-motivated to make calls everyday and communicate effectively with internal teams and prospects in a productive manner
• Adaptable to new processes and ability to work cross-functionally and develop relationships with both internal and external stakeholders
• High customer empathy and the ability to handle objections
• Attention to detail and ability to thrive in a changing and evolving environment
• Demonstrate verbal and written skill sets in communication
• You've built something to make yourself faster. You can walk us through a repeatable process, template or workflow you personally created to eliminate busywork from your own week, and what it gave you back.
• Demonstrated learning velocity. You can point to a capability you taught yourself in the last six months without being asked to, and explain how you now use it.
• You can articulate a problem precisely. Comfort framing a messy question clearly and specifically enough that a tool, a teammate or an AE can actually act on it.
• You work a territory deliberately. Comfort making coverage decisions across a large account list rather than defaulting to whichever accounts are easiest to reach.
• Genuine curiosity about how restaurants actually operate, labor, throughput, margins, the difference between a 3-location operator and a 30-location one because that is what gets you a second conversation instead of a hang-up.
• Comfort working in build mode, where territory definition, process, and tooling are actively being shaped, and you are expected to have an opinion on them.

 

Special Skills (Nonessential Skills/Nice to Haves):

• Restaurant experience
• MEDDPICC certified
• Command of the Message
• Experience using Nooks, Salesforce, Zoominfo, LeadIQ, Claude/Gemini, Linkedin Sales Navigator

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Running a restaurant is tough. It takes guts and determination to be in this business. It takes a love of the rush, a commitment to the any-time shift, and a knack for making magic from the chaos. Toast was built to make a restaurant work a little easier. The Toast platform helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As we look to expand globally we are looking for a Founding Sales Development Representative to help us grow in Canada.

This is a Hybrid role with days in our Toronto office

As a Sales Development Representative, (SDR), you will help expand our customer base  by connecting with prospective customers, understanding their unique needs, and identifying the best way to position Toast. You’ll have the opportunity to master your sales skills in an environment that fosters continuous learning and growth.

About this roll* (Responsibilities)

• Handle Inbound marketing leads and set up product demonstrations for Account Executives.
• Collaborate with Account Executive Teams as well as the marketing team to develop creative outreach strategies.
• Leverage prospecting skills and relationships to build partnerships with restaurants.
• Be the voice of the customer and share valuable feedback cross-functionally.
• Understand the competitive landscape and determine how to best position Toast in the market.

Do you have the right ingredients*? (Requirements)

• Excellent written and verbal communication skills
• Passion for sales and a desire to work in a results-driven environment
• High customer empathy and ability to handle objections
• 6+ months experience in an SDR or BDR role or Restaurant Management experience
• Attention to detail and strong organizational skills to be able to keep track of many opportunities at one time
• Ability to work in a fast-paced, entrepreneurial environment.
• Self-motivated, creative, and flexible with the ability to perform well under pressure.
• Experience canvassing and cold-calling into various types of local businesses, with evidence of success preferred.

Special Sauce* (Nice to Haves)

• Up to date on the latest restaurant industry trends; knowledge of restaurant operations is a plus.
• Experience working in a start-up environment.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

Toast is driven by building an all-in-one Food & Beverage platform that helps hotels adapt, take control, and get back to what they do best: building the businesses they love.

We are looking for a Regional Account Executive to grow Toast's presence among hotel management companies and ownership groups operating 5–25 properties with food & beverage outlets. These are portfolios large enough to need a real F&B platform, but nimble enough to move quickly — which makes them one of the most exciting places to sell at Toast. You will own the full sales cycle: building your own pipeline, educating corporate leaders on the Toast value proposition through demonstrations and presentations, and communicating a compelling purchase rationale that turns a first location into a portfolio-wide rollout. Hotels is a high-growth focus area for Toast, and this role sits at the center of it!

A day in the life (Responsibilities)

• Own the full sales cycle for hotel management companies and ownership groups with 5–25 properties with F&B — identifying and developing leads, running discovery and demos, building the business case, structuring the deal, negotiating, and closing master service agreements, while handing off individual property deals to the property level  hotel account executives.
• Self-source a meaningful share of your pipeline through outbound prospecting, industry associations and events, and referrals, supplemented by inbound and partner-generated leads
• Build multi-threaded relationships across the portfolio — corporate F&B and operations leaders, regional directors, property General Managers, and outlet managers — and navigate the split between management company and ownership decision rights
• Position multi-property rollouts, showing how standardizing F&B technology across a portfolio reduces operating complexity, improves visibility, and scales as the management company adds properties
• Land and expand: win a flagship property or restaurant concept, prove it out, and convert that success into the rest of the management company portfolio
• Cultivate relationships with business partner counterparts and account managers who sell and support complementary applications and services to point of sale systems serving the hotel and restaurant industries — including PMS providers, vendor partners and hospitality technology consultants
• Manage a high volume of concurrent opportunities in Toast sales tools (Salesforce), keeping pipeline, contacts, engagement activity, and forecasts accurate and current
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win
• Partner with Sales Engineering, Implementation, and Customer Success to scope rollouts and set accounts up for long-term expansion

What you'll need to thrive (Requirements):

• 3–6+ years of quota-carrying, full-cycle SaaS or technology sales experience, with a consistent record of meeting or exceeding quota
• Experience across SaaS, payments/credit card processing, or hospitality technology; hotel F&B, restaurant POS, or PMS experience is a significant plus
• Proven success in environments with 3–6 month sales cycles and a high volume of concurrent opportunities
• Comfortable selling to Director- and VP-level operators, owner-operators, and property General Managers, and building consensus across a multi-property group
• Strong outbound prospecting skills and genuine willingness to build your own pipeline
• Solid deal skills — discovery, business case development, pricing and financial structuring, negotiation, and closing with both new and existing clients
• Previous experience with MEDDPICC or a comparable qualification methodology is a plus
• Comfortable with process-driven sales, reporting, and tracking
• Strong written and presentation-based communication skills are required
• Must have the ability to work with minimal supervision
• Comfortable working in an entrepreneurial environment
• Travel approximately 25–35%

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-DNI

Toast is driven by building an all-in-one Food & Beverage platform that helps hotels adapt, take control, and get back to what they do best: building the businesses they love.

We are looking for a Regional Account Executive to grow Toast's presence among hotel management companies and ownership groups operating 5–25 properties with food & beverage outlets. These are portfolios large enough to need a real F&B platform, but nimble enough to move quickly — which makes them one of the most exciting places to sell at Toast. You will own the full sales cycle: building your own pipeline, educating corporate leaders on the Toast value proposition through demonstrations and presentations, and communicating a compelling purchase rationale that turns a first location into a portfolio-wide rollout. Hotels is a high-growth focus area for Toast, and this role sits at the center of it!

A day in the life (Responsibilities)

• Own the full sales cycle for hotel management companies and ownership groups with 5–25 properties with F&B — identifying and developing leads, running discovery and demos, building the business case, structuring the deal, negotiating, and closing master service agreements, while handing off individual property deals to the property level  hotel account executives.
• Self-source a meaningful share of your pipeline through outbound prospecting, industry associations and events, and referrals, supplemented by inbound and partner-generated leads
• Build multi-threaded relationships across the portfolio — corporate F&B and operations leaders, regional directors, property General Managers, and outlet managers — and navigate the split between management company and ownership decision rights
• Position multi-property rollouts, showing how standardizing F&B technology across a portfolio reduces operating complexity, improves visibility, and scales as the management company adds properties
• Land and expand: win a flagship property or restaurant concept, prove it out, and convert that success into the rest of the management company portfolio
• Cultivate relationships with business partner counterparts and account managers who sell and support complementary applications and services to point of sale systems serving the hotel and restaurant industries — including PMS providers, vendor partners and hospitality technology consultants
• Manage a high volume of concurrent opportunities in Toast sales tools (Salesforce), keeping pipeline, contacts, engagement activity, and forecasts accurate and current
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win
• Partner with Sales Engineering, Implementation, and Customer Success to scope rollouts and set accounts up for long-term expansion

What you'll need to thrive (Requirements):

• 3–6+ years of quota-carrying, full-cycle SaaS or technology sales experience, with a consistent record of meeting or exceeding quota
• Experience across SaaS, payments/credit card processing, or hospitality technology; hotel F&B, restaurant POS, or PMS experience is a significant plus
• Proven success in environments with 3–6 month sales cycles and a high volume of concurrent opportunities
• Comfortable selling to Director- and VP-level operators, owner-operators, and property General Managers, and building consensus across a multi-property group
• Strong outbound prospecting skills and genuine willingness to build your own pipeline
• Solid deal skills — discovery, business case development, pricing and financial structuring, negotiation, and closing with both new and existing clients
• Previous experience with MEDDPICC or a comparable qualification methodology is a plus
• Comfortable with process-driven sales, reporting, and tracking
• Strong written and presentation-based communication skills are required
• Must have the ability to work with minimal supervision
• Comfortable working in an entrepreneurial environment
• Travel approximately 25–35%

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-DNI

Toast is driven by building an all-in-one Food & Beverage platform that helps hotels adapt, take control, and get back to what they do best: building the businesses they love.

We are looking for a Regional Account Executive to grow Toast's presence among hotel management companies and ownership groups operating 5–25 properties with food & beverage outlets. These are portfolios large enough to need a real F&B platform, but nimble enough to move quickly — which makes them one of the most exciting places to sell at Toast. You will own the full sales cycle: building your own pipeline, educating corporate leaders on the Toast value proposition through demonstrations and presentations, and communicating a compelling purchase rationale that turns a first location into a portfolio-wide rollout. Hotels is a high-growth focus area for Toast, and this role sits at the center of it!

A day in the life (Responsibilities)

• Own the full sales cycle for hotel management companies and ownership groups with 5–25 properties with F&B — identifying and developing leads, running discovery and demos, building the business case, structuring the deal, negotiating, and closing master service agreements, while handing off individual property deals to the property level  hotel account executives.
• Self-source a meaningful share of your pipeline through outbound prospecting, industry associations and events, and referrals, supplemented by inbound and partner-generated leads
• Build multi-threaded relationships across the portfolio — corporate F&B and operations leaders, regional directors, property General Managers, and outlet managers — and navigate the split between management company and ownership decision rights
• Position multi-property rollouts, showing how standardizing F&B technology across a portfolio reduces operating complexity, improves visibility, and scales as the management company adds properties
• Land and expand: win a flagship property or restaurant concept, prove it out, and convert that success into the rest of the management company portfolio
• Cultivate relationships with business partner counterparts and account managers who sell and support complementary applications and services to point of sale systems serving the hotel and restaurant industries — including PMS providers, vendor partners and hospitality technology consultants
• Manage a high volume of concurrent opportunities in Toast sales tools (Salesforce), keeping pipeline, contacts, engagement activity, and forecasts accurate and current
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win
• Partner with Sales Engineering, Implementation, and Customer Success to scope rollouts and set accounts up for long-term expansion

What you'll need to thrive (Requirements):

• 3–6+ years of quota-carrying, full-cycle SaaS or technology sales experience, with a consistent record of meeting or exceeding quota
• Experience across SaaS, payments/credit card processing, or hospitality technology; hotel F&B, restaurant POS, or PMS experience is a significant plus
• Proven success in environments with 3–6 month sales cycles and a high volume of concurrent opportunities
• Comfortable selling to Director- and VP-level operators, owner-operators, and property General Managers, and building consensus across a multi-property group
• Strong outbound prospecting skills and genuine willingness to build your own pipeline
• Solid deal skills — discovery, business case development, pricing and financial structuring, negotiation, and closing with both new and existing clients
• Previous experience with MEDDPICC or a comparable qualification methodology is a plus
• Comfortable with process-driven sales, reporting, and tracking
• Strong written and presentation-based communication skills are required
• Must have the ability to work with minimal supervision
• Comfortable working in an entrepreneurial environment
• Travel approximately 25–35%

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-DNI

Customer Care Manager - US Payroll- Job Description

Location : Chennai

Shifts : 24*7 Rotational Shifts

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Manager, Customer Care- Payroll, you will actively manage a team of Customer Care Specialists supporting the Toast Payroll & Tax product. You are responsible for the productivity, engagement, and development of the members of the Customer Care Team in our Chennai, India office while serving as a subject matter resource for Payroll & Tax customer support operations. You will oversee the customer journey for restaurant operators managing payroll and tax through Toast, ensuring customers receive accurate, timely, and empathetic support. You will work closely with cross-functional teams including Payroll Operations, Tax Operations, Restaurant Success, Product, Engineering, and Onboarding to drive operational excellence and deliver a seamless customer experience.

To thrive as a Customer Care Manager at Toast, you are resilient, passionate about coaching high-performing teams, comfortable leading in a fast-paced SaaS environment, and motivated to deliver exceptional customer outcomes while continuously improving team performance.

A day in the life (Responsibilities) 

• Manage, coach, and develop a team of Customer Care Specialists while monitoring attendance, schedule adherence, productivity, and overall performance.
• Provide regular coaching, feedback, and performance development through Quality Assurance reviews, One-on-One sessions, and real-time coaching to improve customer experience and operational performance.
• Train and develop team members on Payroll & Tax workflows, product functionality, customer handling skills, troubleshooting techniques, compliance expectations, and new product releases.
• Foster an engaging and collaborative team environment by maintaining open communication, encouraging feedback, and supporting career development.
• Monitor team performance across key operational metrics including CSAT, Quality, Productivity, SLA attainment, Resolution Time, and Schedule Adherence, driving action plans where needed.
• Assist team members with complex payroll, tax, product, and customer escalations, ensuring timely resolution while balancing customer experience and business requirements.
• Partner with Payroll Operations, Tax Operations, Product, Engineering, Restaurant Success, and other cross-functional teams to resolve customer issues and improve support processes.
• Identify operational trends, recurring customer pain points, and process improvement opportunities, communicating recommendations with a solutions-oriented mindset.
• Ensure compliance with established support processes, quality standards, data privacy requirements, and operational guidelines.
• Support business readiness initiatives, process changes, and the adoption of new tools, technologies, and AI-enabled support capabilities.

What you'll need to thrive (Requirements)

• 7+ years of experience in customer service, customer support, or customer success roles with a strong focus on customer satisfaction and delivering exceptional customer experiences.
• 3+ years of experience leading teams, including performance management, coaching, employee development, and engagement.
• Experience supporting or leading customer support teams for Payroll, Tax, HRIS, Financial, Accounting, or SaaS products.
• Working knowledge of U.S. payroll operations, payroll processing, tax concepts, employee lifecycle, payroll adjustments, year-end activities, and payroll compliance, with the ability to coach team members and support the resolution of customer inquiries and escalations.
• Strong operational leadership skills with the ability to drive quality, productivity, customer satisfaction, SLA attainment, and adherence to established support processes.
• Strong analytical, coaching, and problem-solving skills with a continuous improvement mindset and the ability to make data-driven decisions.
• Experience managing customer escalations with professionalism, urgency, and sound judgement while maintaining a customer-first approach.
• Ability to prioritise multiple operational demands and perform effectively in a fast-paced, constantly evolving environment.
• Excellent verbal and written communication skills with the ability to influence, coach, and collaborate across teams.
• Experience working with CRM platforms, ticketing systems, knowledge management tools, and customer support technologies.
• Open to 24×7 shift timings and schedules that may include rotational week-offs, weekends, holidays, and night shifts.

Non-essential Skills/Nice to Haves

• Experience supporting the restaurant, hospitality, retail, or point-of-sale (POS) industry.
• Experience participating in new product launches, pilot programs, or operational readiness initiatives.
• Exposure to Lean, Six Sigma, Kaizen, or other continuous improvement methodologies.
• Experience facilitating calibration sessions, quality reviews, and coaching workshops.
• Working knowledge of workforce management and capacity planning principles.
• Experience contributing to knowledge management, SOP creation, or training content development.
• Demonstrated success leading employee engagement, recognition, or culture-building initiatives.
• Exposure to project management or cross-functional operational initiatives.
• Professional certifications in leadership, coaching, project management, or operational excellence.

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding into new food and beverage concepts: convenience stores, grocery stores, and bottle shops. The Toast Retail platform is already winning with independent operators. Now we are moving
upmarket.This role is the person who helps build the commercial motion as we shift towards increasingly complex upmarket accounts.

Role Overview

As Manager of Mid-Market Sales for Toast Retail, you will lead a small team of Mid-Market Account Executives pursuing multi-location retail with a focus on grocery, liquor, and convenience operators. These are complex accounts with real buying committees, layered compliance requirements, deep inventory and SKU demands, and incumbent systems that took years to entrench. Winning them requires a sales motion that does not exist at Toast Retail yet. You will build it.

This is not a role for someone looking to inherit a playbook and run it well. There is no Mid-Market Toast Retail playbook. A growing set of proof points from our SMB business, a leadership team that is investing, and a set of open questions that someone has to go answer. What does discovery look like when the buyer is a VP of Operations and not an owner? Which of our SMB motions translate upmarket and which have to be rebuilt? What do we need from Product to be credible in a 40 store grocery chain? You will form the hypotheses, run them in the field, and turn what works into something repeatable that the next ten AEs can execute.

Expect to spend real time outside your own team. Getting this motion off the ground means sitting with Product on inventory and scan data gaps, with Marketing on messaging that lands with a category buyer, with Enablement on training that does not exist yet, with Deal Desk and Finance on structures we have not offered before, and with Onboarding on implementations that are meaningfully harder than a single site install. Your ability to move those partners without formal authority over any of them will matter as much as your ability to coach a deal.

This is a player coach role in year one. You will carry a number yourself while you hire and build the team, which means you will be closing Mid-Market Retail deals before you are coaching them. That is deliberate. The person who writes this playbook should draw from their own first-hand experiences from running the motion, not just observations of other people running it. As the team scales, your quota shifts to theirs.

You will report to the VP of Sales, Toast Retail. This is a remote opportunity with travel expectations up to 40 percent of the time.

A day in the life

• Carry and deliver an individual quota in year one (player-coach) while you hire, onboard, and ramp your team, transitioning to a full team number as your team scales.
• Hire, develop, motivate, and manage a quota achieving Mid-Market sales team from the ground up, setting the bar for talent in a brand new function
• Build and codify the Mid-Market Retail sales process: discovery frameworks, demo flows, business case models, mutual action plans, and executive proposals tailored to grocery, liquor, and convenience buyers
• Run a disciplined sales process and coach your team on qualification rigor, multithreading, and champion development inside complex retail organizations
• Own live Mid-Market deals end to end yourself, then convert what you learn into discovery frameworks, demo flows, business cases, and proposals the team can run
• Get in the field. Join discovery calls, sit in on site visits, and walk stores with your reps so the playbook you write is grounded in what actually happens in front of a customer
• Own all stages of the sales lifecycle with your team: pipeline generation, executive meetings, value proposition development, deal structuring, negotiation, and close
• Partner across Product, Marketing, Enablement, Deal Desk, Finance, and Onboarding to close the gaps that stand between us and a repeatable Mid-Market motion, and escalate the ones you cannot close yourself
• Bring the voice of the Mid-Market retailer back into the product roadmap with specificity and evidence, not anecdotes
• Forecast accurately in a business with little historical data, and be honest about what you know versus what you are still learning
• Assess and engage in competitive RFPs 
• Leverage GTM tech stack to run an efficient, AI-anchored motion: establish the conversion benchmarks that do not exist yet, and report on them credibly.
• Distinguish repeatable process from one off hero deals, and build only the former into the playbook
• Stay close to the competitive landscape across grocery, liquor, and convenience technology, and position Toast Retail sharply against incumbents

What you'll need to thrive

• 5+ years of sales experience in a sourcing and closing role, with a track record in Mid-Market or complex, multi stakeholder deals
• 3+ years of sales leadership experience with a proven record of building and developing quota achieving teams and excellence in outbound pipeline generation
• Demonstrated expertise in complex deal development, financial structuring, negotiation, and closing with new and existing customers
• Proficiency with MEDDPICC or a comparable qualification methodology, plus disciplined pipeline management and forecasting
• A closer who is also a builder. You are recently and personally credible in front of a Mid-Market buyer, and you are not looking for a role where you stop selling
• A genuine founder's mindset. You are energized rather than frustrated by ambiguity, and your instinct when a process is missing is to write it rather than ask for it
• Exceptional cross functional influence. You have a history of getting Product, Marketing, and Operations partners to move on your priorities without owning them
• Strong written and verbal communication, including the ability to hold the room with executive stakeholders and negotiate complex pricing arrangements
• Comfortable educating customers and team members on the fundamentals of US credit card processing

What will help you stand out

• Experience standing up a new segment, vertical, or motion inside an existing company, especially taking an SMB product upmarket
• Experience selling into or operating within grocery, convenience, liquor, or specialty retail
• Fluency in the operational realities of retail: inventory depth and SKU management, scan data, shrink, category management, age verification and compliance, fuel and foodservice
• Experience in a fast paced, high growth technology environment
• A proven track record of creating a winning culture that performs at a high level

Is this your kind of build?

The best version of this hire is someone who reads a role with this much white space and gets excited rather than nervous, and who wants to close the first ten deals themselves before handing the playbook to a team. If you want to point at a Mid-Market business two years from now and say you built it, we would like to talk.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is a rapidly growing company that's revolutionizing how the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, team management, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

We're looking for an engineer to help build and scale Toast's earnings platform — systems that calculate tips and employee earnings for restaurant locations across Toast's network. You'll work on highly visible, mission-critical infrastructure that powers Tips Manager, one of Toast's growing products, while laying the groundwork for a broader earnings calculation platform that will determine paychecks for employees everywhere Toast operates.

In this role, you'll gain hands-on experience with event-driven systems built on Kotlin, gRPC, Apache Pulsar, and DynamoDB. We're building a new source of truth for employee earnings — from real-time tip pooling and redistribution to wage calculation and earnings retrieval — and we care deeply about getting the math right: our systems directly influence what employees take home. If you're excited to build calculation infrastructure where correctness and scale matter in equal measure, and where the work has a real impact on product revenue and employee livelihoods, we'd love to hear from you.

About this roll*:

As a Software Engineer on our team, you will:

• Help shape our tip and earnings calculation platform — building the systems that determine how restaurant employees are paid, starting with Tips Manager and expanding toward a full earnings source of truth.
• Build, run, and improve core backend services alongside a collaborative, supportive team.
• Be a part of the organization with a strong focus on engineering culture and full end-to-end ownership.
• Participate across the full development lifecycle — design, estimation, implementation, testing, debugging, and deployment — while learning and applying best practices for building correct, reliable calculation systems at scale.
• Ship code that directly impacts Tips Manager revenue and the accuracy of earnings for restaurant employees across Toast's network.
• Partner with product and design to influence what we build and how we build it.
• Participate in thoughtful code reviews, both giving and receiving feedback.

Do you have the right ingredients*? 

• Experience with one or more object-oriented programming languages (such as Java, Kotlin, or similar).
• An appreciation for precision and correctness — when the output drives someone's paycheck, getting the calculation right matters.
• Willingness to monitor, troubleshoot, and improve system performance through logging and metrics.
• Ability and motivation to learn quickly and apply knowledge to solve real problems.
• A hunger to take on challenging problems where correctness and scale go hand in hand.

Above all, we’re looking for a strong engineer with solid fundamentals.

This role is for a current vacancy.

Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. We are looking for a District Manager to spearhead our Canadian Retail launch – starting by personally selling, shaping the GTM motion, and then building a sales team. Toast offers an all-in-one platform that helps restaurateurs and retailers operate their business, increase sales, engage guests, and keep employees happy. 

As a Founding District Manager, you will be one of the first sales leaders of our Canadian Retail Sales team and pivotal to the growth of the Toast brand in Canada. Reporting to the Regional Vice President of Retail Sales, you will help launch our Canadian presence, drive early wins, and then help build and scale the sales team. You’ll work closely with enablement, onboarding, and product teams to understand Retail operators’ unique needs and build solutions that help Retailers thrive. We’re looking for a passionate, entrepreneurial leader to launch and grow the Toast brand in this new market.

You will be managing and supporting field based account executives. Candidates must live local to Toronto or be willing to relocate. 

A day in the life (Responsibilities) 

• Hire, develop, motivate, and manage a quota-achieving sales team
• Coach your team on a full cycle sales process. This includes coaching on how to conduct efficient discovery meetings, live demos, and craft a solution proposal that best meets the prospective customer’s needs
• Spend time coaching and empowering your team through field visits that include walk-ins, prospecting, trade shows, and local business partnerships to help exceed quotas
• Partner and collaborate with peers and parallel teams across the business to ensure that expectations set during the sales process are met in delivery
• Strategically utilize Salesforce (our CRM) and other technology to drive productivity, report on forecast deal pipelines, and analyze conversion rates
• Accountable for the new business growth across your assigned district  

What you’ll need to thrive (Requirements)

• 5+ years of sales experience in a sourcing and/or closing role
• 3+ years of leadership experience
• Proven track record of success
• Passionate with the ability to inspire and motivate those around them
• Entrepreneurial, self-motivated, creative, and flexible with the ability to perform well under pressure

What will help you stand out (Nonessential Skills/Nice to Haves)

• Management experience building customer-facing, quota-achieving full cycle sales teams
• Experience working in a tech environment
• Experience working in a fast-paced, high growth environment
• Experience working in a retail environment
• Proven track record of creating a winning culture that performs at a high level

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

This role is for a current vacancy.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Mid-Market Sales Executive is responsible for sales and revenue growth in their assigned, targeted accounts. This individual is responsible for building a sales pipeline, managing a sales process for their mid-market brands/group with 40 to 500 units.

Candidates must live local to Canada or be willing to relocate. 

A day in the life (Responsibilities) 

• Lead efforts to grow Toast market share in the multi-unit restaurant industry through establishment and cultivation of ongoing relationships at the C-Suite level through research, cold-calling and networking to develop a qualified pipeline of prospects.
• Create demand by educating prospects on the Toast value proposition of products and solutions through demonstrations and presentations communicating a compelling purchase rationale.
• Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry
• Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools (Salesforce)
• Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; contract negotiation and closing
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win
• Collaborate with Account Service and Implementation Teams to ensure that expectations set during the sales process are met in delivery
• Own your own leverage. Continuously identify the repetitive parts of the role — research, prep, notes, follow-up, list building and systematically get them off your plate, so the majority of your week is spent in live conversation with operators.
• Work evidence, not alphabetical order. Prioritize accounts based on observable change in the operator's business: expansion, ownership change, hiring patterns, guest feedback trends, visible technology, and disqualify unworkable accounts quickly so your capacity concentrates where it can actually close.
• Treat your book as an asset you maintain. Keep account and contact records accurate, current, and deduplicated, understanding that routing, scoring, and every AI-assisted workflow is only as good as the data underneath it.
• Untangle who really decides. Resolve complex ownership structures, franchise groups, multiple legal entities, operators running several concepts under different names to identify and reach the actual economic decision maker rather than whoever answers the phone.
• Arrive already informed, and earn trust in a low-trust market. Focus on the operator's specific situation rather than a product pitch, and recognize that many operators have been burned by a previous vendor; credibility, not feature comparisons, is often what wins the deal.
• Close the loop on what's broken. Flag bad data, wrong contacts, and signals that didn't hold up, so the system your whole team relies on improves rather than quietly eroding.

What you'll need to thrive (Requirements)

• A combination of SaaS, Digital Marketing and Restaurant Industry Technology experience is required
• 5+ years of relevant successful technology or professional services sales experience
• Previous success in selling/leading sales efforts in environments with 6 to 12 month sales cycles
• Proven sales skills in complex deal development, financial structuring, negotiations, and closing with both new and existing clients
• Experience in MEDDPICC Sales Qualification preferred
• Travel 30% or more
• Comfortable with process-driven sales, reporting, and tracking
• Strong written and presentation-based communication skills are required
• You've built something to make yourself faster. You can walk us through a repeatable process, template or workflow you personally created to eliminate busywork from your own week, and what it gave you back.
• Demonstrated learning velocity. You can point to a capability you taught yourself in the last six months without being asked to, and explain how you now use it.
• You can articulate a problem precisely. Comfort framing a messy commercial question clearly and specifically enough that a tool, a teammate or a supporting function can actually act on it.
• You manage a territory like a portfolio. Comfort making deliberate coverage decisions across a large account base rather than defaulting to whichever deal is loudest this week.
• Genuine curiosity about how restaurants actually operate — margins, labour, throughput, the difference between a 3-location operator and a 30-location one — because that is what earns a second conversation. Comfort working in build mode, where territory definition, process and tooling are actively being shaped and you are expected to have an opinion on them.

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

 

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*This role is for a current vacancy

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Mid-Market Sales Executive is responsible for sales and revenue growth in their assigned, targeted accounts. This individual is responsible for building a sales pipeline, managing a sales process for their mid-market brands/group with 40 to 500 units.

Candidates must live local to Canada or be willing to relocate. 

A day in the life (Responsibilities) 

• Lead efforts to grow Toast market share in the multi-unit restaurant industry through establishment and cultivation of ongoing relationships at the C-Suite level through research, cold-calling and networking to develop a qualified pipeline of prospects.
• Create demand by educating prospects on the Toast value proposition of products and solutions through demonstrations and presentations communicating a compelling purchase rationale.
• Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry
• Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools (Salesforce)
• Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; contract negotiation and closing
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win
• Collaborate with Account Service and Implementation Teams to ensure that expectations set during the sales process are met in delivery
• Own your own leverage. Continuously identify the repetitive parts of the role — research, prep, notes, follow-up, list building and systematically get them off your plate, so the majority of your week is spent in live conversation with operators.
• Work evidence, not alphabetical order. Prioritize accounts based on observable change in the operator's business: expansion, ownership change, hiring patterns, guest feedback trends, visible technology, and disqualify unworkable accounts quickly so your capacity concentrates where it can actually close.
• Treat your book as an asset you maintain. Keep account and contact records accurate, current, and deduplicated, understanding that routing, scoring, and every AI-assisted workflow is only as good as the data underneath it.
• Untangle who really decides. Resolve complex ownership structures, franchise groups, multiple legal entities, operators running several concepts under different names to identify and reach the actual economic decision maker rather than whoever answers the phone.
• Arrive already informed, and earn trust in a low-trust market. Focus on the operator's specific situation rather than a product pitch, and recognize that many operators have been burned by a previous vendor; credibility, not feature comparisons, is often what wins the deal.
• Close the loop on what's broken. Flag bad data, wrong contacts, and signals that didn't hold up, so the system your whole team relies on improves rather than quietly eroding.

What you'll need to thrive (Requirements)

• A combination of SaaS, Digital Marketing and Restaurant Industry Technology experience is required
• 5+ years of relevant successful technology or professional services sales experience
• Previous success in selling/leading sales efforts in environments with 6 to 12 month sales cycles
• Proven sales skills in complex deal development, financial structuring, negotiations, and closing with both new and existing clients
• Experience in MEDDPICC Sales Qualification preferred
• Travel 30% or more
• Comfortable with process-driven sales, reporting, and tracking
• Strong written and presentation-based communication skills are required
• You've built something to make yourself faster. You can walk us through a repeatable process, template or workflow you personally created to eliminate busywork from your own week, and what it gave you back.
• Demonstrated learning velocity. You can point to a capability you taught yourself in the last six months without being asked to, and explain how you now use it.
• You can articulate a problem precisely. Comfort framing a messy commercial question clearly and specifically enough that a tool, a teammate or a supporting function can actually act on it.
• You manage a territory like a portfolio. Comfort making deliberate coverage decisions across a large account base rather than defaulting to whichever deal is loudest this week.
• Genuine curiosity about how restaurants actually operate — margins, labour, throughput, the difference between a 3-location operator and a 30-location one — because that is what earns a second conversation. Comfort working in build mode, where territory definition, process and tooling are actively being shaped and you are expected to have an opinion on them.

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

 

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*This role is for a current vacancy

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Mid-Market Sales Executive is responsible for sales and revenue growth in their assigned, targeted accounts. This individual is responsible for building a sales pipeline, managing a sales process for mid-market brands/group across the UK.

This is a hybrid role based in London, with regular time split between the office, home, the field, and in-person customer visits.

A day in the life (Responsibilities) 

• Lead efforts to grow Toast market share in the multi-unit restaurant industry through establishment and cultivation of ongoing relationships at the C-Suite level through research, cold-calling and networking to develop a qualified pipeline of prospects.
• Create demand by educating prospects on the Toast value proposition of products and solutions through demonstrations and presentations communicating a compelling purchase rationale.
• Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry
• Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools (Salesforce)
• Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; contract negotiation and closing
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win
• Collaborate with Account Service and Implementation Teams to ensure that expectations set during the sales process are met in delivery
• Own your own leverage. Continuously identify the repetitive parts of the role — research, prep, notes, follow-up, list building and systematically get them off your plate, so the majority of your week is spent in live conversation with operators.
• Work evidence, not alphabetical order. Prioritise accounts based on observable change in the operator's business: expansion, ownership change, hiring patterns, guest feedback trends, visible technology, and disqualify unworkable accounts quickly so your capacity concentrates where it can actually close.
• Treat your book as an asset you maintain. Keep account and contact records accurate, current, and deduplicated, understanding that routing, scoring, and every AI-assisted workflow is only as good as the data underneath it.
• Untangle who really decides. Resolve complex ownership structures, franchise groups, multiple legal entities, operators running several concepts under different names to identify and reach the actual economic decision maker rather than whoever answers the phone.
• Arrive already informed, and earn trust in a low-trust market. Focus on the operator's specific situation rather than a product pitch, and recognise that many operators have been burned by a previous vendor; credibility, not feature comparisons, is often what wins the deal.
• Close the loop on what's broken. Flag bad data, wrong contacts, and signals that didn't hold up, so the system your whole team relies on improves rather than quietly eroding.

What you'll need to thrive (Requirements)

• A combination of SaaS, Digital Marketing and Restaurant Industry Technology experience is required
• 5+ years of relevant successful technology or professional services sales experience
• Previous success in selling/leading sales efforts in environments with 6 to 12 month sales cycles
• Proven sales skills in complex deal development, financial structuring, negotiations, and closing with both new and existing clients
• Experience in MEDDPICC Sales Qualification preferred
• Travel 30% or more
• Comfortable with process-driven sales, reporting, and tracking
• Strong written and presentation-based communication skills are required
• You've built something to make yourself faster. You can walk us through a repeatable process, template or workflow you personally created to eliminate busywork from your own week, and what it gave you back.
• Demonstrated learning velocity. You can point to a capability you taught yourself in the last six months without being asked to, and explain how you now use it.
• You can articulate a problem precisely. Comfort framing a messy commercial question clearly and specifically enough that a tool, a teammate or a supporting function can actually act on it.
• You manage a territory like a portfolio. Comfort making deliberate coverage decisions across a large account base rather than defaulting to whichever deal is loudest this week.
• Genuine curiosity about how restaurants actually operate — margins, labour, throughput, the difference between a 3-location operator and a 30-location one — because that is what earns a second conversation. Comfort working in build mode, where territory definition, process and tooling are actively being shaped and you are expected to have an opinion on them.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. You will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and sales expertise to help us build Toast across Canada.

Must live local to West Toronto or willing to relocate. This is a field sales opportunity with 80% of your time spent in the field and 20% working from home. 

A day in the life (Responsibilities) 

• Generate a list of prospective restaurants and manage the entire sales cycle from initial call to close (experience with self-sourcing clients is a huge plus).
• Conduct demos and develop a solution that best meets the prospect’s needs. 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery.
• Leverage Salesforce (our CRM) to manage all sales activities.
• Understand the competitive landscape and determine how to best position Toast in the market.

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a related field and industry.
• Since this is a field position, you must have reliable transportation (will reimburse for mileage).
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels.
• Proven track record of success in meeting and exceeding goals.
• Ability to work in a fast-paced, entrepreneurial and team environment.
• Self-motivated, creative, and flexible.
• General technical proficiency with software.
• Experience with Salesforce CRM is nice to have.

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*This role is for a current vacancy

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. You will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and sales expertise to help us build Toast across Canada.

Ideally based in Oakville, Burlington, Milton, or Halton Hills — will also consider candidates in nearby Mississauga, Hamilton, Brampton, or Guelph or willing to relocate. This is a field sales opportunity with 80% of your time spent in the field and 20% working from home. 

A day in the life (Responsibilities) 

• Generate a list of prospective restaurants and manage the entire sales cycle from initial call to close (experience with self-sourcing clients is a huge plus).
• Conduct demos and develop a solution that best meets the prospect’s needs. 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery.
• Leverage Salesforce (our CRM) to manage all sales activities.
• Understand the competitive landscape and determine how to best position Toast in the market.

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a related field and industry.
• Since this is a field position, you must have reliable transportation (will reimburse for mileage).
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels.
• Proven track record of success in meeting and exceeding goals.
• Ability to work in a fast-paced, entrepreneurial and team environment.
• Self-motivated, creative, and flexible.
• General technical proficiency with software.
• Experience with Salesforce CRM is nice to have.

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

*This role is for a current vacancy

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. You will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and sales expertise to help us build Toast across Canada.

Must live local to Ottawa or willing to relocate. This is a field sales opportunity with 80% of your time spent in the field and 20% working from home. 

A day in the life (Responsibilities) 

• Generate a list of prospective restaurants and manage the entire sales cycle from initial call to close (experience with self-sourcing clients is a huge plus).
• Conduct demos and develop a solution that best meets the prospect’s needs. 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery.
• Leverage Salesforce (our CRM) to manage all sales activities.
• Understand the competitive landscape and determine how to best position Toast in the market.

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a related field and industry.
• Since this is a field position, you must have reliable transportation (will reimburse for mileage).
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels.
• Proven track record of success in meeting and exceeding goals.
• Ability to work in a fast-paced, entrepreneurial and team environment.
• Self-motivated, creative, and flexible.
• General technical proficiency with software.
• Experience with Salesforce CRM is nice to have.

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*This role is for a current vacancy

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Retail is Toast's biggest bet and we are growing rapidly. The opportunity is massive, and the category is ours to define. You'll have the backing of Toast's scale, brand, and resources but you'll be on the team architecting how we operate, scale, and win.  The decisions you make in this role will shape how Toast competes in retail for years to come. Toast is prioritizing AI integration across the enterprise to redefine GTM velocity. As part of this strategy, multiple business units are pursuing specialized AI initiatives tailored to market challenges. This model balances corporate-wide coordination with vertical accountability: teams work in lockstep to scale efficiencies and aggregate impact, while remaining responsible for developing, building, and launching solutions optimized for unique operating environments.

The GTM Sales Engineer & AI solutions is the core functional driver of this transformation within the Retail vertical. As an expert in applied AI, you will own the centralized deployment of AI applications to directly improve Productivity Per Rep (PPR). You will drive AI-powered productivity and automation across Retail sales, working with AEs and BDR/SDR teams to accelerate sales and with Onboarding to streamline the path to Customer Go-Live, with the opportunity to grow your impact across other GTM and client-facing teams as the vertical scales. You will be the operational linchpin running the Retail AI GTM Pod, architecting a continuous feedback loop sourcing grassroots ideas from the frontline, filtering them through a business lens, and scaling them into production tools.

This is a technical, builder-focused role. You will observe decentralized AI applications working across the organization and partner to accelerate their impact, making them structurally better, integrating them into core systems, and maintaining them long-term. While you will partner with central corporate operations and marketing to advocate for Retail use cases and scale company-wide efficiencies, you will also possess the autonomous engineering capabilities to construct vertical-specific pipelines when distinct merchant workflows require it. This role sits in Revenue Operations, but will also dotted-line report into engineering.

A day in the life (Responsibilities) 

AI GTM Pod Governance & Solution Sourcing

• Leadership & Facilitation: Stand up the Retail AI GTM Pod to surface, qualify, and scale AI applications across the Retail field. The model could be a working group of AI-forward reps, managers, and leaders organized around defined themes in Sales & Onboarding, contributing domain expertise and frontline signals. The pod functions as an intake mechanism and sounding board, surfacing field experiments, pressure-testing priorities, and keeping your roadmap grounded in what moves the business.
• Idea & Solution Sourcing: Serve as the production engine for ideas surfacing through the pod and field. Evaluate what is worth scaling, determine the right build, buy, or borrow path, and take the strongest ideas from experiment to production tool—launching with Enablement to non-technical end-users and maintaining active ownership through adoption tracking, feedback, and iteration.
• Build vs. Buy Evaluation: Lead technical discovery to determine the most efficient path for problem statements, assessing whether to build a custom agentic solution, stitch existing APIs, or coordinate with vendors to purchase a scalable product.
• Roadmap Prioritization: Translate decisions into a sprint-based roadmap, prioritizing developments based strictly on their potential to drive vertical PPR and eliminate administrative friction.

Applied Engineering & Systems Integration

• Agile Sprint Execution: Maintain and execute against a technical scrum board, operating on defined sprint cycles to continuously ship, test, and iterate on AI-powered features.
• Industrializing Frontline Wins: Take successful, unscaled local experiments (e.g., territory expansion scoring, contact discovery pipelines, multi-intent category parsers) and harden them with error handling, version control, scalable code, and secure coding practices like input validation, secrets management, and mitigation of LLM risks (e.g., prompt injection).
• Systems Integration: Coordinate integration efforts to map vertical AI outputs into core GTM platforms (Salesforce, Snowflake, Taskray), ensuring local applications enhance rather than disrupt foundational enterprise pipelines.
• Data Integrity Architecture: Build & monitor data validation frameworks ensuring model inputs are pristine and outputs are entirely auditable and trusted by the field.
• Application Security: Design & enforce security controls for Retail AI applications, including authentication/authorization frameworks, secrets management, access controls on model outputs, and mitigations for LLM risks (prompt injection, data exfiltration). Ensure builds meet Toast's security standards given system proximity to payment and customer data workflows.

Cross-Functional Partnership & Strategic Radar

• Enterprise Collaboration: Contribute to cross-functional AI coordination cadences connecting Revenue Operations, Marketing AI, and Business Technology teams across Toast. Align on company-wide AI investments, advocate for Retail use cases and merchant requirements in shared roadmaps, and identify where central efforts can be leveraged, adapted, or extended. Serve as Retail's active voice in sequencing these shared initiatives while staying coordinated.
• Vertical Personalization: Monitor central enterprise tool developments (e.g., prospecting or enablement agent suites) to identify opportunities to clone, customize, or extend for Retail merchant types.
• Bidirectional Knowledge Exchange: Establish a pipeline for sharing locally developed code, architecture patterns, and prompt structures with central teams, ensuring Retail's breakthroughs help elevate Toast's engineering ecosystem.

Fluency, Enablement & Training Loops

• AI Fluency Leadership: Design and execute vertical-wide enablement tracks to build a baseline of confident, independent AI tool usage across sales reps, onboarding consultants, and managers.
• Adoption Analytics: Build & monitor adoption tracking mechanisms for deployed AI solutions, ensuring training translates into consistent field usage and measurable reductions in level of effort (LOE).

What you'll need to thrive (Requirements)

• Applied AI Deployment: 4+ years of experience in a technical, analytical, or GTM operations role, with a track record of owning the full deployment lifecycle of applied AI applications, RAG pipelines, or agentic workflows, including post-launch monitoring, alerting, rollback procedures, and model version management.
• Modern AI Toolchain Literacy: Advanced, hands-on proficiency with developer-focused AI tools, specifically the Gemini Suite, Claude Cowork, and Claude Code.
• Modern Deployment Stack: Experience deploying and operating AI backend systems in production (API services, model inference pipelines, orchestration layers), with demonstrated ownership through reliability, observability, and incident response.
• Application Security Awareness: Familiarity with security best practices for AI-native systems, including authentication/authorization, secrets management, access controls on outputs, and awareness of LLM attack surfaces (prompt injection, data exfiltration).
• Agile Operational Fluency: Experience operating within an agile engineering model, including managing technical product backlogs, running sprint cycles, and maintaining scrum boards.
• Strategic Diplomacy: Exceptional communication skills with a proven ability to enter central enterprise forums, align stakeholders, advocate for vertical needs, and collaborate across business units.
• Ability to travel to US as needed.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Software engineering or computer science background with the ability to write functional code (Python, JavaScript, or equivalent) and construct robust API integrations from scratch.
• Direct domain familiarity with B2B SaaS and Retail tech spanning grocery, convenience, or wholesale commerce environments.
• Experience building or scaling an AI program for non-technical end-users, including driving literacy, prompt engineering, or tool enablement.
• Degree in Computer Science, Engineering, a related technical discipline, or equivalent practical experience as a technical founder or builder.

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

 

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*This role is for a current vacancy

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Retail is Toast's biggest bet and we are growing rapidly. The opportunity is massive and the category is ours to define. You will have Toast's scale, brand, and resources behind you, with real influence over how we operate, scale, and win.

This is a hands-on Revenue Operations business partner role. You will work alongside Retail Sales and Onboarding leaders to help them hit their goals, not only by advising on what should change, but by identifying opportunities, developing a point of view, and personally driving the work required to make those changes real.

You will own two connected domains: Sales Operations for Retail's AE and BDR/SDR teams, and Onboarding Operations for the Retail Onboarding organization, including the Lead-to-Go-Live handoff between them. The mandate is straightforward: help Retail Sales and Onboarding hit their goals and scale effectively. Your remit spans creating pipeline, improving conversion and deal size, increasing onboarding throughput, replicating what top performers do, reducing administrative drag on reps and consultants, and getting customers live and generating revenue faster. Much of this shows up in Productivity Per Rep (PPR), a core operating metric for our team, though the remit is broader than any single measure. It also means identifying what we should start doing, not only what has been identified. 

This is not a strategy-only or delegation-heavy Principal role. You will move between senior-level thought partnership and detailed execution: analyzing problems, designing pilots, managing projects, defining process and system requirements, influencing cross-functional partners, and driving work through launch and adoption. You will be given broad focus areas rather than a task list, and expected to build and prioritize your own roadmap while managing real day-to-day operational demands.

Applied AI is part of how this team works. You will use AI tools in your own workflow, identify where automation can eliminate effort for the field, and partner with our Agentic GTM Sales Engineer, a technical builder, to turn the strongest ideas into production tools. You will also have analytics partners for heavier data infrastructure and modeling work.

A day in the life (Responsibilities) 

• Business Partnership & Roadmap Ownership: Work across frontline teams and senior leadership to understand goals, identify growth opportunities and operational problems, prioritize the highest-value work, and own initiatives from problem definition through rollout, adoption, and measurement.
• Sales Growth & Productivity: Diagnose funnel performance, design and run growth programs and pilots, replicate top-performer behaviors, and reduce the workflows and administrative work limiting AE and BDR/SDR productivity.
• Onboarding Throughput & Scale: Partner with Onboarding leadership to improve Time-to-Go-Live, consultant productivity, capacity planning, and performance visibility across five onboarding lanes and twelve business categories, building the processes and operating mechanisms Retail needs as it scales.
• Lead-to-Go-Live & Cross-Functional Execution: Improve the Sales-to-Onboarding handoff and identify where process, systems, data, or AI can strengthen the motion. Translate business needs into clear requirements and work with Business Technology, Analytics, Enablement, Central Operations, and our Retail AI Council to get solutions delivered and adopted.

What you'll need to thrive (Requirements)

• Revenue Operations Experience: 5 to 8 years in Revenue Operations, Sales Operations, GTM Operations, or a closely related role, with meaningful ownership of cross-functional GTM work. Experience supporting high-velocity Sales and/or Onboarding organizations is highly valued.
• Ownership & Execution: Proven ability to take broad or ambiguous problems, develop a point of view, identify and prioritize the work, and drive initiatives end to end without requiring a predefined roadmap.
• Analytical Self-Sufficiency: Comfortable working directly with operational data to investigate questions, identify patterns, test hypotheses, and make recommendations without depending on an analyst for every answer. Functional SQL competency required.
• GTM Systems Fluency: Able to recognize where process or system design is causing problems, shape a solution, write clear business requirements, partner with technical teams through delivery, validate what is built, and drive adoption. Strong Salesforce experience and familiarity with enterprise project or implementation management tooling, such as Taskray or equivalent, expected.
• Applied AI Fluency: Hands-on use of generative AI to improve your own work, structure and solve operational problems, and identify opportunities to reduce manual effort or improve field productivity.
• Communication & Influence: Able to move comfortably from frontline operational detail to VP-level strategy and drive action across teams you do not directly manage.

What will help you stand out (Nonessential Skills/Nice to Haves)

• A comprehensive operational background reflecting a cross-section of both pre-sale (Sales/Outbound Ops) and post-sale (Onboarding/Implementation Ops) lifecycle systems.
• Prior experience directly within frontline sales roles (AE, DM, or Sales Management) or onboarding/implementation roles, with subsequent operational depth built on top of that domain experience.
• Experience operating within complex B2B SaaS verticals or industries featuring intricate supply chain, matrixed routing, or inventory footprints (e.g., retail, grocery, convenience, or fuel).
• An active personal baseline of leveraging generative AI tools, prompt engineering, or modern automation frameworks to systematically reduce daily administrative drag.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

 

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*This role is for a current vacancy

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. You will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and sales expertise to help us build Toast across Canada.

Must live local to Brampton/Mississauga or willing to relocate. This is a field sales opportunity with 80% of your time spent in the field and 20% working from home. 

A day in the life (Responsibilities) 

• Generate a list of prospective restaurants and manage the entire sales cycle from initial call to close (experience with self-sourcing clients is a huge plus).
• Conduct demos and develop a solution that best meets the prospect’s needs. 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery.
• Leverage Salesforce (our CRM) to manage all sales activities.
• Understand the competitive landscape and determine how to best position Toast in the market.

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a related field and industry.
• Since this is a field position, you must have reliable transportation (will reimburse for mileage).
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels.
• Proven track record of success in meeting and exceeding goals.
• Ability to work in a fast-paced, entrepreneurial and team environment.
• Self-motivated, creative, and flexible.
• General technical proficiency with software.
• Experience with Salesforce CRM is nice to have.

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*This role is for a current vacancy

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.  As an Inside Sales AE, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your assigned territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory.

This will be a hybrid opportunity and would like for candidates to be based in Kitchener/Waterloo/Guelph

A day in the life (Responsibilities)

• Generate list of prospective restaurants and manage the entire sales cycle from initial call to close
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role selling complex hardware/software solutions, restaurant operations, or a relatable field and industry
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Experience cold-calling into various types of local businesses, with evidence of success preferred
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software
• Experience with Salesforce CRM is a nice to have

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*This role is for a current vacancy

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.  As an Inside Sales AE, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your assigned territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory.

This will be a hybrid opportunity and would like for candidates to be based in Kitchener/Waterloo/Guelph

A day in the life (Responsibilities)

• Generate list of prospective restaurants and manage the entire sales cycle from initial call to close
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role selling complex hardware/software solutions, restaurant operations, or a relatable field and industry
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Experience cold-calling into various types of local businesses, with evidence of success preferred
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software
• Experience with Salesforce CRM is a nice to have

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*This role is for a current vacancy

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.  As an Inside Sales AE, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your assigned territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory.

This will be a hybrid opportunity and would like for candidates to be based in Kitchener/Waterloo/Guelph

A day in the life (Responsibilities)

• Generate list of prospective restaurants and manage the entire sales cycle from initial call to close
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
• Leverage Salesforce (our CRM) to manage all sales activities
• Understand the competitive landscape and determine how to best position Toast in the market

What you'll need to thrive (Requirements)

• 1+ years of experience in a sourcing or closing sales role selling complex hardware/software solutions, restaurant operations, or a relatable field and industry
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Experience cold-calling into various types of local businesses, with evidence of success preferred
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, and flexible
• General technical proficiency with software
• Experience with Salesforce CRM is a nice to have

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*This role is for a current vacancy

This is a bilingual Spanish field sales opportunity based out of a personal home office. You must live local to your territory in Newark/Elizabeth, NJ or be willing to relocate to the area. 

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

 

As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Spanish Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language.

A day in the life (Responsibilities) 

• Following up on marketing qualified leads in the market you support
• Conducting discovery calls & product demonstrations in your customer’s preferred language
• Creating and reviewing quotes and contracts in your customer’s preferred language
• Ensure our onboarding team and customer are set up for success post sale
• Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.
• Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.  
• As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.
• Toast will not sponsor applicants for work visas for this role.

What you'll need to thrive (Requirements)

• Fluency in both oral and written English and Spanish is required for this role.
• Prior Sales experience preferred. 
• Ability to work in a fast-paced environment. 
• An entrepreneurial and feedback driven mindset.

What will help you stand out (Nice to Haves/Nonessential Skills)

• Restaurant Operations Experience
• Experience using Salesforce to keep track of Sales activities
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

After years building the best POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores,bottle shops and other retail customers. This role will require a founder’s mindset as we grow Toast’s presence in a new vertical with a new offering: the Toast Retail platform. Toast Retail is our newest vertical and our next big bet, and Canada will be a flagship international market for this expansion.

We are looking for a Founding Account Executive to spearhead our Canadian Retail launch. You will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory. We’re looking for a passionate, entrepreneurial leader to launch and grow the Toast brand in this expanding market.

You will own and execute a high-activity outside sales strategy, spending the majority of your time in the field engaging decision-makers directly at their places of business across Calgary and surrounding region.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity
• Willingness to travel 25% or more

Lives in or in proximity to market

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

This role is for a current vacancy.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. After years building the best technology platform for restaurants, Toast is expanding into other hospitality concepts including golf courses and country clubs. This role requires a founder’s mindset as we grow Toast’s presence in the Golf vertical. 

As a Golf Territory Account Executive, you will be part of a founding team that is transforming the way golf courses operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop customized solutions that help their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

Candidates must live local to Toronto/ GTA or  be willing to relocate. 

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new golf properties
• Generate lists of prospective golf properties and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market
• Partner cross-functionally within Toast and with Toast Partners to identify product gaps, deliver feedback internally, and help to develop solutions to fill those gaps.

What you'll need to thrive (Requirements)

• 1+ years of experience in a closing sales role selling complex hardware/software solutions, golf/hospitality operations, or a relatable field and industry
• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity
• Lives in or in proximity to market
• Willingness to travel 25% or more
• Knowledge of golf industry a plus 

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

This role is for a current vacancy.

After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. 

As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.

A day in the life (Responsibilities) 

• Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
• Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close 
• Conduct demos and develop a solution that best meets the prospect’s needs 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery 
• Leverage Salesforce (our CRM) to manage all sales activities 
• Understand the competitive landscape and determine how to best position Toast in the market

What you’ll need to thrive (Requirements)

• An entrepreneurial and feedback-driven mindset
• Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
• Proven track record of success in meeting and exceeding goals
• Ability to work in a fast-paced, entrepreneurial and team environment
• Self-motivated, creative, flexible, and willing to navigate ambiguity

Lives in or in proximity to market and willingness to travel 25% or more

What will help you stand out (Nonessential Skills/Nice to Haves)

• Retail operations experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

As an Enterprise Onboarding Consultant, you are the owner of the implementation experience for our largest and most complex customers and brands with 500+ locations.  You will partner with Enterprise customers within hotels and restaurants for years, bringing on new brands and locations onto Toast in the future.  The needs of an Enterprise customer are dynamic, which means the way that we work together should be too. The competitive advantage of having an Enterprise Onboarding Consultant is a trusted partner with deep industry knowledge, strong project management skills and vested interest in the success of the customer as an extension of the brand themselves.

What you'll do (Responsibilities)

• Lead the Customer Onboarding Journey:  Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations).
• Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure.
• Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations.
• Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally)  delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned.
• Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships.
• Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience.
• Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes.
• Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience.
• Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes.

What you'll need to thrive (Requirements)

• 6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech.
• Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout.
• Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes.
• Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence.
• Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities.
• Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline.
• Analytical and solution-oriented, anticipating risks and driving proactive, scalable improvements.
• Customer-obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience.

What will help you stand out (Non-essential Skills/Nice to Haves)

• Strong understanding of POS systems, integrations, and restaurant operations workflows (a plus for candidates from hospitality or retail SaaS).
• PMP, CSM, or equivalent certification preferred
• Experience with Salesforce CRM

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

This is a bilingual Mandarin field sales opportunity based out of a personal home office. You must live local to your territory in the greater Toronto area. This role is for a current vacancy.

As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Asian Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language.

A day in the life (Responsibilities) 

• Following up on marketing qualified leads in the market you support
• Conducting discovery calls & product demonstrations in your customer’s preferred language
• Creating and reviewing quotes and contracts in your customer’s preferred language
• Ensure our onboarding team and customer are set up for success post sale
• Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.
• Your Mandarin skills will be used on the job to communicate with Mandarin-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.  
• As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.
• Toast will not sponsor applicants for work visas for this role.

What you'll need to thrive (Requirements)

Fluency in both oral and written English and Mandarin is required for this role. Prior Sales experience preferred. Ability to work in a fast-paced environment. An entrepreneurial and feedback driven mindset.

What will help you stand out (Nice to Haves/Nonessential Skills)

• Restaurant Operations Experience
• Experience using Salesforce to keep track of Sales activities
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast is driven by building a platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love. International expansion is a critical growth engine for Toast's future. 

Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our share in these markets. As we move into the next phase of growth, the complexity of our platform surface area and customer segments is increasing materially. We are looking for a commercially-minded (Senior) Director of Product Management to enable this growth.

As a (Senior) Director of Product, International, you will lead the team of product managers to own the vision, strategy, and roadmap around upmarket expansion to support larger (15+ locations) groups, accelerating integration partner availability to ensure customers can use Toast alongside their preferred tech stack, and  expansion of our FinTech / payments pricing capabilities. Scaling and managing these domains require someone who can work credibly with customers, GTM teams, engineers, executive stakeholders, and external partners in equal measure. 

This is a London based-role, partnering closely with teams across Canada, Australia, U.S., Ireland, and India, and a key part of our EMEA leadership team. This is a rare opportunity to shape the future of how Toast serves customers in new markets.

A day in the life (Responsibilities) 

• Drive Strategy and Execution: Set the strategic direction across upmarket, partner, and payment expansion with a focus on how those areas interact and reinforce each other to meet the north star goals for the International line of business. Partner with engineering and product teams across Toast's platform teams to ship international features in their area. Navigate competing roadmaps, set clear success criteria, and hold delivery against contractual commitments.
• Voice of Customer: Engage directly with customers, partners, and GTM teams to understand real needs — and use that grounding to pressure-test roadmap priorities and push back on assumptions that don't hold up in the field. Represent the voice of international customers as the PM voice for our global restaurant and hospitality brands in roadmap discussions, cross-functional reviews, and executive conversations. 
• Lead Through Influence: Champion cross-functional delivery across Product, Engineering, Design, Legal/Compliance, Hardware, Commerce, Risk, Finance, and Operations. This role has direct exposure to C-suite leadership and regular involvement in executive-level roadmap and strategy discussions. 
• Develop a World-Class Team and OS: Hire, coach, and develop a world-class team of Product Managers across multiple regions. Scale our operating model grounded in ownership, accountability, clarity, and exceptional execution. 
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.

What you'll need to thrive (Requirements)

• 15+ years of product management experience in SaaS or FinTech, with at least 5 years in a senior leadership role. You've owned a portfolio of products for a market, not just a feature area.
• Commercial instincts. You understand how product decisions translate into revenue, retention, and customer value, and you make prioritization decisions accordingly.
• Comfort with ambiguity at the charter level — you have shaped product direction from scratch, not just executed against someone else's vision.
• A track record of working across a complex stakeholder map — engineering, GTM, finance, external partners — that do not report to you. You are comfortable driving alignment without losing sharpness in the process.
• Strong people leadership. You build teams, give direct feedback, develop careers, and hold a high bar for product thinking without micromanaging execution.
• Excellent written and verbal communication — crisp strategy docs, strong product reviews, and the ability to represent platform work clearly to executives and customers alike.
• Experience managing product commitments that are tied to enterprise contracts or MSAs.
• Genuine curiosity about the restaurant industry. You don't need to have run a restaurant, but you should want to understand how an operator thinks and how that thinking should shape what you build.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, team management, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects to help craft the company's future. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

We're looking for a Staff Software Engineer to join in building AI agents for Toast's Team area, which is part of the Fintech line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. You'll play a key roll* in the design, development, and delivery of autonomous agents that transform how restaurant owners manage their workforce, blending cutting-edge AI with practical restaurant operations.

A day in the life (Responsibilities)

• Be hands-on in developing and shipping Team Agent products that leverage LLMs and agentic frameworks
• Flex your full-stack development muscles with challenging end-to-end tasks in a supportive, collaborative team environment
• Partner with product managers, designers, and fellow engineers to build autonomous agents that transform restaurant workforce management
• Participate in designing, estimating, implementing, testing, and debugging end-to-end agent solutions
• Adopt and advocate for bleeding-edge spec-driven development and agentic development practices
• Mentor developers through code-pairing and detailed code, architecture, and project reviews
• Champion best practices for agent development, deployment, and quality life cycles
• Actively contribute to product design and feature selection discussions for the Team Agent space

 

What you'll need to thrive (Requirements)

• Strong foundation in Java, Kotlin or other object oriented language(s)
• Experience with modern web standards and technologies (e.g. React, TypeScript, REST, GraphQL)
• Experience or strong interest in using coding agents and adopting agentic development practices
• Passion for building autonomous agents and working with LLMs
• A proven track record of building partnerships across engineering, product, customer success, and other stakeholders
• Experience and interest in mentoring peers
• Experience maintaining a high bar for quality, and guiding teams to hold a high bar for the technical quality of their deliverables.
• Strong customer empathy and a drive to make their lives better through a thoughtful user experience, robust technical solutions, and continuous product improvement

Special Sauce* (Nonessential Ingredients)

• Experience designing agentic products
• Experience building systems that leverage LLMs and other ML models
• Experience with event-driven distributed systems
• Solid understanding of workforce management
• Solid understanding of restaurant operations

This position is based in Ireland, and would require a candidate to be based in Ireland. 

#LI-HYBRID
#BI-Hybrid

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, team management, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects to help craft the company's future. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

We're looking for a Staff Software Engineer to join in building AI agents for Toast's Team area, which is part of the Fintech line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. You'll play a key roll* in the design, development, and delivery of autonomous agents that transform how restaurant owners manage their workforce, blending cutting-edge AI with practical restaurant operations.

A day in the life (Responsibilities)

• Be hands-on in developing and shipping Team Agent products that leverage LLMs and agentic frameworks
• Flex your full-stack development muscles with challenging end-to-end tasks in a supportive, collaborative team environment
• Partner with product managers, designers, and fellow engineers to build autonomous agents that transform restaurant workforce management
• Participate in designing, estimating, implementing, testing, and debugging end-to-end agent solutions
• Adopt and advocate for bleeding-edge spec-driven development and agentic development practices
• Mentor developers through code-pairing and detailed code, architecture, and project reviews
• Champion best practices for agent development, deployment, and quality life cycles
• Actively contribute to product design and feature selection discussions for the Team Agent space

 

What you'll need to thrive (Requirements)

• Strong foundation in Java, Kotlin or other object oriented language(s)
• Experience with modern web standards and technologies (e.g. React, TypeScript, REST, GraphQL)
• Experience or strong interest in using coding agents and adopting agentic development practices
• Passion for building autonomous agents and working with LLMs
• A proven track record of building partnerships across engineering, product, customer success, and other stakeholders
• Experience and interest in mentoring peers
• Experience maintaining a high bar for quality, and guiding teams to hold a high bar for the technical quality of their deliverables.
• Strong customer empathy and a drive to make their lives better through a thoughtful user experience, robust technical solutions, and continuous product improvement

Special Sauce* (Nonessential Ingredients)

• Experience designing agentic products
• Experience building systems that leverage LLMs and other ML models
• Experience with event-driven distributed systems
• Solid understanding of workforce management
• Solid understanding of restaurant operations

This position is based in Ireland, and would require a candidate to be based in Ireland. 

#LI-REMOTE
#BI-Remote

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are looking for a strategic, analytical, and highly collaborative Senior Procurement Specialist to manage our indirect procurement efforts. In this role, you will be a true steward of the business, managing a portfolio of $25M+ in indirect spend across key categories including Hardware, Software/SaaS and Professional Services. You will partner closely with internal stakeholders to ensure they have the tools, services, and partnerships they need to succeed.

We operate in a unique environment that combines the fast-paced, builder mentality of a startup with the structured, scalable rigor of a corporate enterprise. If you take immense pride in ownership, lead with curiosity, and know how to deliver impactful savings while making it incredibly easy for your stakeholders to do business, we would love to meet you. This is a hybrid role, blending the flexibility of remote work with in-person collaboration at our Chennai Toast office.

A day in the life (Responsibilities) 

• Drive and execute comprehensive sourcing and category management strategies across Marketing, Branding, Events and Professional Services to align with Toast’s broader financial goals.
• Manage the end-to-end contract lifecycle, negotiating terms that drive measurable cost savings while mitigating risk and protecting the business.
• Champion an exceptional "ease of doing business" by designing frictionless procurement workflows and removing operational roadblocks for internal teams.
• Act as a trusted advisor and business steward, building deep relationships across the organization and guiding stakeholders through the procurement process with empathy and clear communication.

What you'll need to thrive (Requirements)

• Bachelor’s degree in business, Supply Chain, Finance, or a related field.
• 6+ years of dedicated experience in indirect procurement, with a strong background in process improvement and Procure-to-Pay (P2P) optimization.
• Deep expertise in category management and contract management.
• Hands-on familiarity with modern procurement and spend management tools, specifically Zip.
• Demonstrated experience implementing AI use cases within procurement to drive automation, efficiency, or deeper data insights.
• Exceptional verbal and written communication skills, paired with the ability to work effectively across multiple concurrent projects in a fast-paced environment.
• Proven experience interacting with, advising, and influencing US-based stakeholders at all levels
• Exceptional verbal and written communication skills, paired with the ability to work effectively across multiple concurrent projects in a fast-paced environment.
• Strong analytical and strategic thinking skills, with a track record of translating complex spend data into actionable initiatives.
• An "ownership" mindset and a natural "learn and be curious" attitude.
• Work timings for the role: 2 PM to 11 PM IST
• This is a hybrid role with 2 days per week in the Chennai office.

What will help you stand out (Nice to Have)

• Experience working in a multinational or high-growth technology company
• Exposure to SOX-compliant or US-listed organizations
• Experience navigating and driving changes in a hybrid culture that balances startup agility with corporate structure (SaaS or tech industry experience is a major plus).
• Relevant industry certifications (e.g., CPSM, CIPS).

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Technical Operations team makes Toast's engineering measurable. We connect tool and resource usage, engineering metrics, and customer outcomes into a single, trusted picture that executives, engineering managers, and developers use every day. If you are passionate about turning complex business and engineering processes into something teams can actually see, so they can spot bottlenecks and opportunities before they become major problems, use resources wisely, and ultimately deliver a better customer experience, this team is for you.

We are a small, highly leveraged team. We index heavily into agentic engineering: AI agents are part of how we design, build, test, and operate our systems, and we expect you to push that frontier with us.

A day in the life (Responsibilities)

• Serve as the team's technical lead, owning the end-to-end architecture and direction of our services, internal tools, and data systems, and driving significant projects from design through rollout
• Design and build the backend services and integrations that ingest engineering, tooling, and cost signals from multiple source systems, with clear APIs and data contracts rather than manual extracts
• Partner with our Product Owner to identify and define the biggest opportunities for impact, and collaborate with your teammates on end-to-end solutions
• Build the back-end that enables role-based reporting on engineering health, AI and tooling spend and ROI, and cost and capitalization, replacing recurring manual processes with durable, auditable, productized tools & analytics
• Own quality, reliability, and operational monitoring for business-critical reporting that leaders at every level depend on
• Mentor less experienced engineers and up-level the team through design reviews, constructive feedback, and agent-assisted engineering practices

What you'll need to thrive (Requirements)

• 5+ years of software engineering experience designing, building, and operating production full-stack systems, including data-intensive systems that automate manual business/operational processes.
• Proven ability to drive significant projects to completion from design to rollout, informed by solid technical and business understanding, working with non-engineering stakeholders
• Proficiency in at least one modern programming language (for example Python, Kotlin, or TypeScript)
• Demonstrated, hands-on use of agentic engineering as a core part of how you work
• Strong backend, API integration, SQL and data modeling skills
• Proficiency in a modern web front-end stack sufficient to prototype visualizations, and review front-end work
• Ownership of the full lifecycle of what you ship from design reviews to automated testing, monitoring, and production support

**This is a hybrid role where you will be based in the Dublin office two days per week**

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

PeopleHub Coordinator

Toast Overview:

Now, more than ever, the Toast team is committed to our customers. Our focus is on building the
restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building
the businesses they love. And because our technology is purpose-built for restaurants, by restaurant
people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that
will power their restaurant of the future.

Toast is continuously growing and changing, and the People Operations team is at the center of it all,
supporting and enhancing the employee journey by evolving our processes and systems as we scale.
We meet Toasters in moments that matter. By enabling the business with tools and efficient processes,
we support all Toasters to thrive through providing a reliable and positive employee experience.
This roll* owns the execution of day-to-day activities to keep our people data accurate and up-to-date,
directly impacting the experience of employees or managers and ensuring that business runs smoothly.
An ideal candidate would be a great collaborator, have fierce organization, unparalleled attention to detail,
and strong communication skills.

Job Overview:

We are looking for an enthusiastic, organized, and detail-oriented person to join our People Operations
Team. The People Operations Specialist I is responsible for supporting the day-to-day operations, tasks
and projects supporting the People Team.
We offer a great opportunity to learn the full-cycle employee experience including onboarding, employee
record management, process improvement, system implementation, and off-boarding. The People
Operations Specialist I will be friendly and helpful, comfortable with handling highly confidential
information and will know how to prioritize work and understand the balancing act of managing multiple
projects simultaneously.

What you will do:

• Enter and maintain employee information into our HR System on a timely basis, accountable for
  data integrity and keeping the strictest of confidentiality with sensitive employee information.
• Facilitate documentation & completion of tasks in a timely manner within Workday, and assist
  with additional reach outs in order to stay compliant with statutory regulations on documentation.
•  Handle inbound employee inquiries via ServiceNow; identify needs, process necessary
  transactions in our system of record, Workday and other HR systems, and escalate issues.
•  Proactively identify process improvements and collaborate towards a more productive process
  that improves the customer experience.
•  Collaborate with business partners to actively engage in the job requisition creation process in
  Workday.
• Support new process development and refinement as Toast expands into new countries.
• Conduct audits and engage with customers to ensure compliance with various Toast programs,
  such as required training, policy acknowledgements, and contractor record integrity.
• Perform other related duties or special projects as necessary.

What you'll need to thrive?

The ideal candidate in this role will be customer-oriented with strong organization skills, the ability to
manage multiple high priority tasks with tight deadlines, while maintaining impeccable attention to detail
and accuracy. Additional qualifications are:

• Experience working in a HR department strongly preferred with 1-2 years of experience
• Experience with Workday, ServiceNow, or other HRIS systems is a plus.
•  Excellent written and oral communication skills.
• Ability to work with confidential information and maintain discretion.
• Bachelor’s/Masters Degree in a Human Resources related field preferred.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

This is a bilingual Spanish field sales opportunity based out of a personal home office. You must live local to your territory in Modesto, CA or be willing to relocate to the area. 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Spanish Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language.

A day in the life (Responsibilities) 

• Following up on marketing qualified leads in the market you support
• Conducting discovery calls & product demonstrations in your customer’s preferred language
• Creating and reviewing quotes and contracts in your customer’s preferred language
• Ensure our onboarding team and customer are set up for success post sale
• Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.
• Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.  
• As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.
• Toast will not sponsor applicants for work visas for this role.

What you'll need to thrive (Requirements)

Fluency in both oral and written English and Spanish is required for this role. Prior Sales experience preferred. Ability to work in a fast-paced environment. An entrepreneurial and feedback driven mindset.

What will help you stand out (Nice to Haves/Nonessential Skills)

• Restaurant Operations Experience
• Experience using Salesforce to keep track of Sales activities
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The mission of the Enterprise Solutions Team at Toast is to empower our largest customers with technology that scales. The Senior Solutions Consultant plays a critical role in ensuring that enterprise restaurant brands are set up for long-term success: owning the design, integration architecture, and implementation planning that transforms a signed contract into a thriving, fully deployed operation.

As a Senior Solutions Consultant, you will serve as the primary technical owner from the moment a customer commits to Toast through the completion of their rollout. You'll work hand-in-hand with Pre-Sales Engineers, Solutions Delivery Leads, Product Managers, Technical Onboarding Consultants, and Customer Success Managers to ensure that a customer’s technical solution is sound and that they are ready to scale. You'll translate complex business requirements into scalable technical designs, own integration specifications end-to-end, and be the single source of truth on solution integrity across the customer journey. If you're energized by designing systems that have to work at scale—and by being the person who ensures they actually do—read on!

A day in the life (Responsibilities)

• Customer Solution Architecture: Own the end-to-end technical design for enterprise restaurant implementations, including integration architecture, data migration approach (menus, configurations, etc.), environment requirements, and hardware and network assumptions. 
• Customer & Stakeholder Partnership: Serve as the primary technical point of contact for enterprise customers during the Plan, Pilot, and Rollout phases. Translate complex technical concepts for non-technical stakeholders and obtain customer sign-off on all architectural decisions before execution begins.
• Pilot Validation & Rollout Oversight: Own solution correctness during Pilot by validating integrations end-to-end, monitoring architecture integrity, and evaluating outcomes. During Rollout, ensure configuration consistency and integration health across the full portfolio while managing enterprise-level risk.
• Cross-Functional Collaboration: Partner closely with Pre-Sales Engineers to receive and act on discovery handoffs, with Technical Onboarding Consultants to enable flawless install execution, and with post-live teams to ensure a clean transition into the Stabilize phase. Drive alignment across teams, resolve ambiguity, and act as the connective tissue between pre-live planning and post-live success.
• Handoff Excellence: Produce thorough, high-quality handoff documentation at every stage of the customer journey including location configuration templates, integration specifications, known constraints, and escalation paths so that downstream teams can execute without ambiguity.
• Risk Management & Escalation: Proactively identify, document, and communicate architectural risks, workarounds, and technical debt throughout implementation. Maintain an active escalation path for architecture issues and coordinate resolution across internal teams.

What you'll need to thrive (Requirements)

• 4–6 years of experience in solutions architecture, technical consulting, or enterprise implementation, ideally within SaaS or restaurant/hospitality technology
• Deep expertise in integration architecture, API frameworks, and data migration methodologies, including hands-on experience designing, testing, and validating REST API and webhook integrations in sandbox and production environments
• Demonstrated ability to operate autonomously, make sound technical decisions in ambiguous enterprise environments, and balance short-term execution needs with long-term architectural integrity
• Strong project management skills with the ability to manage multiple concurrent enterprise implementations across different stages of the customer journey
• Proven ability to prioritize ruthlessly and drive complex cross-functional implementations forward across competing customer needs, technical risks, and internal dependencies
• Confident communicator with executive presence—able to translate technical complexity into clear, actionable guidance for both technical and non-technical audiences
• Highly organized and documentation-driven, with a track record of producing handoff artifacts that enable downstream teams to execute independently
• Experience with coaching, mentoring, or team leadership

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience working with enterprise restaurant brands or within the hospitality tech space preferred
• Familiarity with restaurant kitchen operations, menu configuration, and POS ecosystem architecture
• Knowledge of network topology and hardware provisioning in restaurant or retail environments
• Previous experience in a role that bridged pre-sales and post-sales technical ownership
• Familiarity with JIRA, monday.com, and tools used for cross-functional program management

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

 

#LI-DNI

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. You will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your territory. By understanding their unique needs, you will develop a customised solution that helps their business thrive. We need your passion and sales expertise to help us build the Toast across Birmingham.

This is a field sales opportunity with 80% of your time spent in the field and 20% working from home.

About this roll*: (Responsibilities)

• Generate a list of prospective restaurants and manage the entire sales cycle from initial call to close (experience with self-sourcing clients is a huge plus).
• Conduct demos and develop a solution that best meets the prospect’s needs. 
• Partner with teams across the business to ensure that expectations set during the sales process are met in delivery.
• Leverage Salesforce (our CRM) to manage all sales activities.
• Understand the competitive landscape and determine how to best position Toast in the market.

Do you have the right ingredients*? (Requirements)

• 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a related field and industry.
• Since this is a field position, you must have reliable transportation (will reimburse for mileage).
• Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels.
• Proven track record of success in meeting and exceeding goals.
• Ability to work in a fast-paced, entrepreneurial and team environment.
• Self-motivated, creative, and flexible.
• General technical proficiency with software.
• Experience with Salesforce CRM is nice to have.

 

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

This is a bilingual Spanish field sales opportunity based out of a personal home office. You must live local to your territory in Newark/Elizabeth, NJ or be willing to relocate to the area. 

 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

 

As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Spanish Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language.

A day in the life (Responsibilities) 

• Following up on marketing qualified leads in the market you support
• Conducting discovery calls & product demonstrations in your customer’s preferred language
• Creating and reviewing quotes and contracts in your customer’s preferred language
• Ensure our onboarding team and customer are set up for success post sale
• Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast.
• Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast.  
• As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English.
• Toast will not sponsor applicants for work visas for this role.

What you'll need to thrive (Requirements)

• Fluency in both oral and written English and Spanish is required for this role.
• Prior Sales experience preferred. 
• Ability to work in a fast-paced environment. 
• An entrepreneurial and feedback driven mindset.

What will help you stand out (Nice to Haves/Nonessential Skills)

• Restaurant Operations Experience
• Experience using Salesforce to keep track of Sales activities
• Sandler Sales Training

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Retail Sales Enablement Manager, you'll partner closely with your enablement peers and cross-functional partners to build and deliver enablement programs that set new hires up to succeed and equip Retail Account Executives with the ongoing training and resources they need to sharpen their sales process and stay a step ahead in an evolving retail industry and competitive landscape.

A day in the life (Responsibilities) 

• Create, schedule, deliver, and sustain technical and sales enablement programs that accelerate new hire and ramping AE readiness on sales process, competitive positioning, and retail-segment use cases.
• Design and facilitate engaging training experiences, including classroom-style sessions, certifications, role-plays, mock pitches, on-demand learning (Workramp LMS), and occasional onsite events.
• Develop and maintain enablement content such as playbooks, cheat sheets, battle cards, frameworks, and sales tool resources.
• Partner with cross-functional stakeholders to ensure training programs align with product roadmap, go-to-market priorities, and sales leadership goals.
• Translate complex technical concepts into clear, sales-ready messaging that improves AE effectiveness in customer conversations.
• Reinforce best practices for sales tools (CRM, demo environments, automation platforms) to maximize AE efficiency.
• Support sales leadership in driving performance metrics, ensuring new hire cohorts achieve ramp milestones, sales targets, and OKRs.
• Maintain and evolve enablement resources, recurring programs, and training materials to ensure ongoing effectiveness and scalability.

What you'll need to thrive (Requirements)

• 2+ years of direct sales experience with a track record of high performance; prior enablement, training, or marketing experience a plus
• Proven ability to coach, mentor, and provide actionable feedback to sales professionals
• Familiarity with sales methodologies (e.g., Sandler, SPIN, Challenger, MEDDPICC) and demonstrated success in driving adoption
• Strong project management skills with experience creating enablement or training materials
• Excellent communication and presentation skills with the ability to command an audience and influence outcomes
• Data-driven mindset with the ability to analyze performance metrics and identify strengths and areas for improvement in sellers
• Strong decision-making, problem-solving, and execution abilities
• Ability to work independently, manage distributed teams, and pivot quickly in a fast-changing environment
• Systems/Tools proficiency: Salesforce (or similar CRM), Google Sheets, conversational intelligence platforms, and email engagement tools
• Willingness to travel occasionally (roughly 4x/year)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.