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Own and drive the Catering & Events product strategy, linking investments to revenue growth, retention and support reduction, while leading onboarding, workflow, AI opportunity definition and go‑to‑market initiatives.
Proven experience shaping strategy for a complex, operationally critical product (ideally in food & beverage, hospitality, events or payments), strong customer‑facing skills, a clear perspective on AI value, SMB operator instincts and executive presence to influence without authority.
Catering & Events is a high‑visibility, revenue‑critical product that powers restaurants' biggest sales days; the role shapes adoption, depth and AI‑driven efficiency, directly impacting growth and customer success.
A senior product leader who thrives on high ownership, cross‑functional influence, and translating nuanced restaurant workflows into scalable solutions, with a passion for AI and a background in hospitality or payments.
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Catering & Events team owns one of Toast's most operationally important and fast-evolving products. Catering & Events helps restaurants take catering orders, manage private events, and get paid, all connected to the Toast platform. Operators use it for everything from daily office lunch orders to large weddings and buyouts, and it handles the details that make or break a high-stakes day.
Our vision is for Catering & Events to be the go-to solution for every Toast restaurant that caters or hosts events, and to serve a growing range of use cases across Toast's customer base. Getting there means three things: making the product easier to adopt and love, building the depth that sophisticated event operators expect, and applying AI to take work off operators' plates.
This is a high-ownership, high-visibility role at the intersection of restaurant operations, B2B software, and applied AI. You will shape how thousands of operators run their biggest revenue days, and you will help define where Catering & Events goes next.
A day in the life (Responsibilities)
What you'll need to thrive (Requirements)
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
