MonzoOperationsRemote

Operations Strategy & Commercial Lead, 12 month FTC

Remote (UK)Full-timeLead£92,400 – £118,225
Posted Sep 9, 2026Deadline: Keep Open
Job SnapshotActively hiring
LocationRemote (UK)
Job typeFull-time
Salary£92,400 – £118,225
DeadlineKeep Open

Finjobsly Role Intelligence

Experience level
Lead
Work style
Remote
Visa sponsorship
Not specified
Salary
£92,400 – £118,225
Key skills
Strategic PlanningFinancial AnalysisP&L ManagementBusiness Case DevelopmentUnit EconomicsRoadmap ManagementCross‑functional LeadershipStakeholder Communication

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Company insights

69

Happiness score

69/100

Based on 30 verified employee signals

Monzo revenue reaches £1.7bn as annual profit rises 44%

For the year ended March 2026, total revenue rose 39% to £1.7bn and statutory pre-tax profit increased 44% to £87.3m.

May 2026From the webRTÉ News

Monzo unveils in-app mobile phone service

Monzo opened the waitlist for three eSIM-only monthly plans managed through its app, starting at £8 and offering annual loyalty discounts of up to 30%.

May 2026From the webThe Standard

Monzo officially launches banking services in Ireland

Monzo launched Irish personal and business current accounts plus savings products after securing a local banking licence; 100,000 consumers had joined its waitlist.

April 2026From the webRTÉ News

Diana Layfield succeeds TS Anil as Monzo CEO

Former Google and Standard Chartered executive Diana Layfield replaced TS Anil as chief executive in February 2026 after his nearly six-year tenure.

February 2026From the webReuters via MarketScreener

AI Generated Insights

Finjobsly Intelligence— Generated from the employer's job description

What you'll own

Own the evolution of the Operations strategy, drive commercial visibility through P&L monitoring and analysis, and manage the Operations roadmap to keep progress, risks and dependencies in view.

What they're looking for

A background in strategy, commercial transformation or business operations with strong analytical rigour, commercial acumen, P&L and unit‑economics experience, plus excellent written communication and the ability to lead cross‑functional work without direct authority.

Why this role matters

The role keeps Operations aligned with customer outcomes, operational resilience and long‑term efficiency, providing senior leaders with clear, data‑driven recommendations that shape investment and execution as Monzo scales.

Best suited to

Candidates who thrive on high ownership, enjoy moving between big‑picture strategy and detailed analysis, and can turn ambiguity into clear action while collaborating across product, engineering and finance teams.

Fintech requirements

Visa sponsorship: No
Work arrangement: remote

About this role

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️


 

📍UK Remote | 💰£92,400 - £118,225 + Benefits

The Role

We’re looking for a Strategy and Commercial Lead to help shape and evolve the Operations strategy as we scale, for a 12 months' caregiver leave period.

You’ll help leadership make better decisions by bringing together performance insight, financial analysis, strategic thinking and structured problem solving. You’ll play an important role in making sure our priorities, investments and execution stay aligned as Operations grows in scale and complexity.

This is a high ownership role for someone who is comfortable moving between big picture strategy and detailed analysis, and who enjoys working across teams to turn ambiguity into clarity and action.

🔑 You’ll play a key role by...

  • Helping shape and continually evolve the Operations strategy, ensuring our priorities, trade offs and investments stay aligned to customer outcomes, operational resilience and long term efficiency
  • Driving commercial visibility and performance management across Operations, including P&L monitoring, analysis and identifying the biggest opportunities to improve unit economics over time
  • Translating strategy, performance and progress into clear recommendations and decision support for senior leaders
  • Partnering closely with teams across Operations, Product, Engineering and Finance to connect strategy to delivery and make sure the highest value work moves forward
  • Owning the management and coordination of the Operations Roadmap, ensuring there is a clear view of progress, risks, dependencies and decisions, and identifying where plans are off track or outcomes are not landing as intended so the right changes can be made to improve pace and impact
  • [stretch] Driving a small number of high impact cross functional initiatives that improve the scalability, efficiency and profitability of Operations (e.g goodwill)

🤩 We’d love to hear from you if…

  • You have strong experience in strategy, commercial, transformation, business operations or a similar role in a fast moving environment
  • You have a track record of solving complex problems with analytical rigour, sound judgement and a strong bias to action
  • You bring strong commercial acumen and are comfortable using performance and financial insight to support strategic decisions
  • You are comfortable working on P&L analysis, business cases, investment questions and broader unit economics
  • You are an excellent strategic thinker, able to see the bigger picture while also getting into the detail when needed
  • You are a strong communicator, especially in writing, and can turn complexity into clear and compelling recommendations for senior stakeholders
  • You are comfortable leading cross functional work and driving alignment without direct authority
  • You thrive in ambiguity and are able to adapt quickly as priorities evolve
  • You are highly organised, able to manage multiple priorities and keep focus on what matters most

🌈 The application journey has 4 key steps

  • Application questions
  • Recruiter Call - 30 mins 
  • 1st stage Technical Interview - 1 hour
  • and if you pass the 1st stage, a 2nd stage interview with case study.

🙌 What’s in it for you

💰 £92,400 - £118,225 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits.

Our average process takes around 4 weeks but we'll always work around your availability. You'll have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact ninaebanksmetcalfe@monzo.com

🤖 We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We shall close this role once we feel we have enough applications, so please apply quickly!

#LI-REMOTE #LI-NEM


Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

More about this role

About company

Required skills

Strategic PlanningFinancial AnalysisP&L ManagementBusiness Case DevelopmentUnit EconomicsRoadmap ManagementCross‑functional LeadershipStakeholder Communication