Stripe4130 Technical Account Management, Support & Services - AMER

Manager, Technical Account Management

TorontoFull-timeStaffSalary: Not disclosed
Posted Sep 4, 2026Deadline: Keep Open
Job SnapshotActively hiring
LocationToronto
Job typeFull-time
SalaryNot disclosed
DeadlineKeep Open

Finjobsly Role Intelligence

Experience level
Staff
Work style
Not specified
Visa sponsorship
Not specified
Salary
Not disclosed
Key skills
GoPaymentsCustomer SuccessAccount ManagementSaaS

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Company insights

55

Happiness score

55/100

Based on 31 verified employee signals

Stripe reports 41% first-half revenue growth

Stripe told investors that first-half 2026 revenue rose 41% year over year and free cash flow increased 43%, according to an investor letter obtained by Axios.

mid-2026From the webAxios

Stripe appoints Eileen O'Mara vice chair and Tyler Bryson CRO

Stripe named former chief revenue officer Eileen O'Mara vice chair and promoted Tyler Bryson, who joined in 2025 after more than two decades at Microsoft, to chief revenue officer.

mid-2026From the webStripe Newsroom

Stripe unveils 288 products and features at Sessions 2026

Stripe's launches included Link wallets for AI agents, an expanded Agentic Commerce Suite, stablecoin-backed cards in 30 countries, and broader access to its Managed Payments product.

spring 2026From the webStripe Blog

Employee tender offer values Stripe at $159 billion

Stripe signed a tender offer backed mainly by Thrive Capital, Coatue, Andreessen Horowitz and other investors, providing employee liquidity at a $159 billion valuation.

early 2026From the webStripe Newsroom

AI Generated Insights

Finjobsly Intelligence— Generated from the employer's job description

What you'll own

Lead and grow a team of senior Technical Account Managers, setting strategy, hiring, coaching, and ensuring delivery of high‑impact support experiences for Stripe’s largest users.

What they're looking for

10+ years of building and leading teams in professional services, customer success or technical account management, strong collaboration and communication skills, data‑driven decision making, and a bachelor’s degree.

Why this role matters

The role drives the success of Stripe’s most strategic customers, directly influencing revenue growth, user satisfaction, and the company’s mission to expand the internet’s GDP.

About this role

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Paid Support team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe.

What you’ll do

Stripe is looking for an experienced Toronto-based leader to lead and grow the Paid Support team responsible for supporting our largest and most strategic users. The leader will lead a high performing team of our most experienced TAMs, managing managers who are motivated by improving the lives of Stripe’s user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go to market organizations, product, engineering alongside the support organization. They will cultivate a user first culture, with high accountability, collaboration and a scale mentality, a culture which embodies a coaching mindset to unlock potential. This role will report to the Head of Technical Account Management - Platform.

Responsibilities

  • Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.
  • Lead a team of technical account managers working with Stripe’s largest users.
  • Hire and retain top technical talent as the team scales.
  • Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
  • Ensure that team members are happy, effective, and growing in their career and user work.
  • Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.
  • Analyze data from user feedback and experiences to drive efficiency and build quality.
  • Be an advocate for Stripe users and champion for users’ needs internally.
  • Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment.
  • Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • At least 10+ years experience building and leading teams and businesses in high change environments delivering high impact in professional services, customer success, solutions architecture, or technical account management programs.
  • Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact
  • Excellent written and verbal communication skills. 
  • Strong sales revenue growth and/or operational background and a track-record of making data driven decisions.
  • An ability to execute on and deliver complex operational projects involving multiple stakeholders.
  • Bachelor's Degree required.

Preferred qualifications

  • Experience with fintech SaaS products and/or Payments industry.
  • Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record.
  • Proven ability to scale a technical services or technical support team in a high-growth environment.

More about this role

About company

Required skills

GoPaymentsCustomer SuccessAccount ManagementSaaS