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Lead and grow the Technical Account Management team serving Stripe’s largest and most strategic users, setting strategy, hiring, coaching, and ensuring delivery of high‑quality service experiences.
10+ years leading teams in professional services, customer success or technical account management, strong collaboration, data‑driven decision making, excellent communication, and a bachelor’s degree; fintech or payments experience is a plus.
The TAM team is the primary partner for Stripe’s biggest customers, driving revenue growth, user satisfaction, and the company’s mission to expand the internet’s GDP.
Seasoned leaders who thrive in ambiguous, high‑growth environments, enjoy building and scaling high‑performing technical service teams, and are passionate about a user‑first, collaborative culture.
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have significant work ahead. This is an opportunity to help put the global economy within everyone’s reach while doing meaningful work.
The Technical Account Management (TAM) team partners directly with our largest and fastest-growing users. We support them proactively through a consultative model and reactively to resolve their most complex issues, helping them grow their businesses.
We partner closely with Sales to attach the right support plans to the right users at the right time. We take a user-first approach, capturing feedback on what we need to offer to delight users and exceed expectations. We operate with a scaled, proactive, and preventive mindset to help ensure users have a smooth experience with Stripe.
Stripe is looking for an experienced leader to lead and grow the TAM team responsible for supporting our largest and most strategic users. You will lead a high-performing team of experienced TAMs and manage managers who are motivated by improving the lives of Stripe’s users.
You will set the standard for strategic user partnership and support, influence globally, and partner closely with go-to-market, Product, Engineering, and Support organizations. You will build a user-first culture with high accountability, collaboration, and a scaling mindset. You will also coach and develop your team to unlock its potential. This role reports to the Head of Technical Account Management, Direct.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Stripe
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