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Lead and develop a team of account managers, coach them on strategic planning, negotiations and executive engagement, and step in on high‑stakes merchant escalations and key account negotiations.
10+ years in account management, sales or consulting with enterprise merchants, 3+ years of people‑management experience, a bachelor’s degree, strong negotiation and leadership skills, and full professional English proficiency.
The role fuels Adyen’s commercial engine by growing strategic merchant relationships and payments revenue, feeding merchant feedback into product innovation, and scaling account‑management operations for higher productivity and customer satisfaction.
An energetic, entrepreneurial self‑starter who thrives in fast‑paced, ambiguous environments, enjoys leading diverse teams, and can navigate cross‑functional, global collaborations while building C‑level relationships.
Role verticals
Regulatory expertise
Platforms & tools
This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Manager, Account Management
We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role as part of the Commercial Engine at Adyen, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.
What you’ll do
As the Manager, Account Management, your role and some of your responsibilities will include:
Who you are
Minimum Qualifications
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
