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RippleInformation Technology

IT Support Specialist (12 Month Fixed Term Contract)

Dublin, IrelandFull-timeMid-LevelSalary: Not disclosed
Posted Aug 30, 2026Deadline: Keep Open
Job SnapshotActively hiring
LocationDublin, Ireland
Job typeFull-time
SalaryNot disclosed
DeadlineKeep Open

Finjobsly Role Intelligence

Experience level
Mid-Level
Work style
On-site
Visa sponsorship
Not specified
Salary
Not disclosed
Key skills
RESTAzureSaaS

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Company insights

65

Happiness score

65/100

Based on 10 verified employee signals

Ripple Prime launches Delta One equity-derivatives business

Ripple Prime launched a live Delta One service offering institutional clients total return swaps on U.S.-listed equities, indices and digital assets through its multi-asset brokerage platform.

August 2026From the webRipple→

Ripple Prime closes upsized $275 million senior-notes offering

Ripple Prime closed a $275 million private placement of senior unsecured notes, rated BBB by KBRA, to fund working capital and expansion of its U.S. prime-brokerage business.

August 2026From the webRipple→

Ripple raises $500 million at a $40 billion valuation

Ripple raised $500 million in a round led by funds affiliated with Fortress Investment Group and Citadel Securities, with participation from Pantera, Galaxy Digital, Brevan Howard and Marshall Wace.

November 2025From the webBloomberg→

Longtime CTO David Schwartz transitions to board and emeritus role

David Schwartz said he would leave Ripple's day-to-day CTO duties at the end of 2025 after more than 13 years, becoming CTO emeritus and joining the company's board of directors.

late 2025From the webDecrypt→

AI Generated Insights

Finjobsly Intelligence— Generated from the employer's job description

What you'll own

Provide front‑line IT support via walk‑ups, tickets and chat, troubleshoot SaaS apps, manage macOS/Windows devices, handle employee onboarding/offboarding, and maintain AV conference room systems and asset inventory.

What they're looking for

Experienced corporate IT support professional with ticketing (Jira/FreshService) skills, SaaS platform knowledge, macOS/Windows expertise, and familiarity with networking, security basics, and conference‑room tech.

Why this role matters

The role keeps Ripple’s global workforce productive by ensuring technology runs smoothly, enabling rapid onboarding and reliable collaboration tools essential for the company’s fintech mission.

Best suited to

A motivated, organized team player who thrives in an on‑site, fast‑paced environment and enjoys direct problem‑solving and user interaction.

About this role

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

The Work

At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for a hard-working IT Support Specialist to join the team. They will need to be highly motivated and organized, able to work as part of a team. This position will work with the IT Support Manager!

What you'll do

  • Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs.
  • Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others.
  • Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
  • Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation.
  • Lead New Hire IT Orientation and provide day-one technical guidance.
  • Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom)
  • Maintain accurate asset management and inventory records.
  • Develop and maintain IT documentation for end users and internal teams.
  • Support IT initiatives, including deployments, office moves, and system migrations.
  • Provide coverage for teammates during absences; participate in global on-call rotations when required.

What You'll Bring

  • Proven experience providing IT support in a corporate environment.
  • Proficiency with ticketing systems such as Jira and FreshService
  • Hands-on experience supporting enterprise SaaS platforms.
  • Familiarity with conference room technologies (Neat, Crestron, Logitech).
  • Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting.
  • Knowledge of information security best practices.
  • Strong problem-solving and communication skills.
  • Willingness to work onsite 5 days a week to foster collaboration, real-time troubleshooting, and team innovation.,

Who We Are

Do Your Best Work

  • The opportunity to build in a fast-paced start-up environment with experienced industry leaders
  • A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
  • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
  • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. 
  • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
  • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

  • Competitive salary, bonuses, and equity
  • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend

Take Care of Yourself

  • R&R days so you can rest and recharge
  • Generous wellness reimbursement and weekly onsite & virtual programming
  • Generous vacation policy - work with your manager to take time off when you need it
  • Industry-leading parental leave policies. Family planning benefits.
  • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees. 

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
 

More about this role

About company

Required skills

RESTAzureSaaS