Stripe7312 CorpTech Customer SuccessRemote

IT Support Engineer

DublinFull-timeMid-LevelSalary: Not disclosed
Posted Sep 4, 2026Deadline: Keep Open
Job SnapshotActively hiring
LocationDublin
Job typeFull-time
SalaryNot disclosed
DeadlineKeep Open

Finjobsly Role Intelligence

Experience level
Mid-Level
Work style
Remote
Visa sponsorship
Not specified
Salary
Not disclosed
Key skills
PythonRubyPaymentsSaaS

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Company insights

23

Happiness score

23/100

Based on 31 verified employee signals

Stripe reports 41% first-half revenue growth

Stripe told investors that first-half 2026 revenue rose 41% year over year and free cash flow increased 43%, according to an investor letter obtained by Axios.

mid-2026From the webAxios

Stripe appoints Eileen O'Mara vice chair and Tyler Bryson CRO

Stripe named former chief revenue officer Eileen O'Mara vice chair and promoted Tyler Bryson, who joined in 2025 after more than two decades at Microsoft, to chief revenue officer.

mid-2026From the webStripe Newsroom

Stripe unveils 288 products and features at Sessions 2026

Stripe's launches included Link wallets for AI agents, an expanded Agentic Commerce Suite, stablecoin-backed cards in 30 countries, and broader access to its Managed Payments product.

spring 2026From the webStripe Blog

Employee tender offer values Stripe at $159 billion

Stripe signed a tender offer backed mainly by Thrive Capital, Coatue, Andreessen Horowitz and other investors, providing employee liquidity at a $159 billion valuation.

early 2026From the webStripe Newsroom

AI Generated Insights

Finjobsly Intelligence— Generated from the employer's job description

What you'll own

Provide Tier‑1 technical assistance for hardware, software, and SaaS tools, handling in‑person, email, Slack, and ticket queries, and manage laptop provisioning, asset tracking, and documentation.

What they're looking for

2+ years of IT HelpDesk experience with strong knowledge of Apple devices, Google Workspace, Slack, Zoom, JIRA/Confluence, and basic scripting or endpoint management.

Why this role matters

The role ensures smooth onboarding, off‑boarding, and daily operations for Stripe employees worldwide, keeping critical systems and devices running reliably.

Fintech requirements

Visa sponsorship: No
Work arrangement: remote

About this role

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote.  We ensure the successful operation of new hires, account off-boards and critical business systems with a global team. 

We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.

What you’ll do

You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.  In-person support is required as well as setting up desks and managing/auditing peripherals.  

 

Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, email, Slack or ticketing system.
  • Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
  • Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
  • Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
  • Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
  • Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
  • Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
  • Assist with new hire onboarding and training curriculum
  • Update, and maintain detailed external and internal IT documentation
  • Onboard and support third-party vendors and/or contractors
  • Contribute to shared global IT off-boarding tasks and responsibilities
  • Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
  • Own IT asset management and ensure accurate and actionable records are kept of required equipment.
  • Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
  • Create and update technology documentation for internal IT teams and for Scale employees.
  • Participating in on-call rotations as required by the business

Who you are

You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion. 

You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed. 

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • Possess 2+ years of experience in IT HelpDesk experience 
  • Possess strong working knowledge of Apple systems and software 
  • Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
  • Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
  • Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
  • Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
  • Able to independently manage and prioritize workload and projects
  • Possess outstanding interpersonal and communication skills
  • Is empathetic, humble, and possess a strong focus on customer service

More about this role

About company

Required skills

PythonRubyPaymentsSaaS