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Lead a 90+ person technical support team across EMEA, define and execute regional support strategy, and represent support in key customer conversations and QBRs.
15+ years in enterprise‑level customer support, experience scaling regional/global support orgs (50+ FTE), strong knowledge of ticketing systems like Salesforce Service Cloud, and a track record of driving strategic change.
The role shapes Adyen’s support function into a strategic, scalable model, directly impacting the experience of high‑profile customers and supporting the company’s global growth ambitions.
A low‑ego, collaborative leader who thrives on building teams, influencing cross‑functional partners, and driving change at scale, preferably based in or willing to relocate to Amsterdam.
This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they can truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Head of Technical Support, EMEA
Adyen is seeking a strategic and experienced support leader to serve as our next Head of Support, EMEA. This individual will lead a 90+ person team, overseeing all technical support activities in this key region for our business. You will play a pivotal role in evolving the support function—from a strong operational foundation to a more strategic, mature, and scalable model that reflects Adyen’s global ambitions.
You’ll work closely with senior leaders across Support, Commercial, Product, and Operations to ensure our support experience meets the needs of some of the largest and most innovative businesses in the world. This role is perfect for a builder—someone excited to drive change management, shape strategy, and create structure as we continue to scale.
What You’ll Do
Who You Are
This is a rare opportunity to step into a senior support leadership role at a global fintech company at a pivotal point in its growth journey. You’ll lead a strong team that’s ready for its next evolution—and help define what best-in-class technical support looks like for the Americas region. You’ll have exposure to global strategy, world-class customers, and the chance to shape how support scales across one of Adyen’s most important markets.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
