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You’ll lead and grow a senior CSM team for Stripe’s largest Key Accounts, own strategic account planning, executive engagement, product distribution goals, and build scalable account‑management processes.
15+ years in customer‑facing roles with at least 8 years leading strategic Customer Success or Account Management, experience in payments/fintech (Stripe familiarity a plus), and strong programmatic, project‑management and stakeholder‑mapping skills.
Key Accounts drive Stripe’s revenue and product adoption; effective leadership ensures retention, expansion, and cross‑functional delivery that fuels the company’s mission to grow the internet’s GDP.
Seasoned leaders who thrive on influencing cross‑functional teams, scaling high‑performing CSM organizations, and translating strategic roadmaps into measurable growth for large, complex customers.
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
The Key Accounts Customer Success team is responsible for the growth, optimization, stakeholder engagement, and cross‑functional program delivery of Stripe’s most important users. Key Accounts often have complex multi-layered relationships, and are among our most important co-innovation partners. The team partners closely with Sales, Paid Support, Solutions Architecture, Product, and Payments Performance to drive critical outcomes for the users.
We’re looking for a leader who will manage teams of CSMs focused on a portfolio of our largest Key Accounts at Stripe, driving strategic account planning, product distribution, executive engagement, and payments optimization to maximize retention, expansion, and customer lifetime value. You will hire, mentor, and scale the team, codify playbooks for platform engagement, and embed repeatable processes that balance bespoke customer needs with operational rigor.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Stripe
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