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Own launch readiness for new product rollouts affecting Fraud Operations, create and maintain Business Requirement Documents, and act as the main liaison between Fraud Ops and Product, Detection & Prevention, and other stakeholders.
5+ years in fraud operations or a related risk discipline, strong program/project management skills, excellent written and verbal communication, analytical ability, and a bachelor’s degree or equivalent experience.
Ensures Fraud Operations is prepared for product launches, driving operational readiness, risk mitigation, and continuous improvement across the company’s high‑growth financial platform.
A detail‑oriented, autonomous self‑starter who thrives in fast‑paced, entrepreneurial environments and can build trust‑based relationships across cross‑functional teams.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Fraud Operations Program Manager will oversee high-impact projects that support business growth and strategic initiatives across Fraud Operations. This role serves as the primary point of contact between Fraud Ops and Product, as well as the Detection & Prevention team (among other teams), and is responsible for building Business Requirement Documents (BRDs) for new products, drafting memos, managing issues, and leading project work within Fraud Operations. A core focus of this role is ensuring smooth product rollouts and launches that impact Fraud Operations — driving readiness across people, process, and technology — while partnering with Fraud Ops leadership and frontline agents to continuously identify and act on improvement opportunities.
This role is based in our Chicago, IL, Denver, CO, Westlake, TX, and Lake Mary, FL office(s), with in-person attendance expected at least 3 days per week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
