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Coinbase logoC
CoinbaseCustomer ExperienceRemote

Customer Success Team Agent II

Remote - USAFull-timeMid-LevelSalary: Not disclosed
Posted Oct 31, 2026Deadline: Dec 3, 2026
Job SnapshotActively hiring
LocationRemote - USA
Job typeFull-time
SalaryNot disclosed
DeadlineDec 3, 2026

Finjobsly Role Intelligence

Experience level
Mid-Level
Work style
Remote
Visa sponsorship
Not specified
Salary
Not disclosed
Key skills
Customer Success

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Finjobsly Intelligence— Generated from the employer's job description

What you'll own

You’ll integrate generative AI tools and copilots into your daily workflow, producing business‑ready outputs while applying human‑in‑the‑loop checks.

What they're looking for

The team seeks candidates who can responsibly use AI tools like LibreChat, Gemini, or Glean, continuously learn as they evolve, and demonstrate a track record of driving efficiency, cost, and quality improvements.

Why this role matters

Delivering AI‑enhanced outputs helps Coinbase accelerate its mission of increasing economic freedom by making customer‑success operations more efficient and higher‑quality.

Best suited to

Ideal for self‑motivated individuals who thrive in a high‑bar, intense environment, enjoy remote work with periodic in‑person surges, and are eager to push the limits of AI‑augmented productivity.

Fintech requirements

Visa sponsorship: No
Work arrangement: remote

About this role

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

What they're looking for

  • Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.
  • Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
  • Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
  • US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
  • Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
  • Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

More about this role

About company

Coinbase logoC

Coinbase

Full employer profile →

Required skills

Customer Success

Explore more

More Customer Success Jobs→More jobs at Coinbase→Salary benchmarks for this role →Browse all fintech jobs →

Coinbase

Customer Success Team Agent II

Remote - USASalary: Not disclosed

Company insights

62

Happiness score

62/100

Based on 11 verified employee signals

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Second-quarter 2026 total revenue fell to $1.22 billion from $1.50 billion a year earlier. Coinbase recorded a $359.5 million net loss, versus $1.43 billion in net income in Q2 2025.

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AI Generated Insights