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Manage a book of enterprise customers, delivering proactive workshops, business reviews, payment performance insights, and serving as a trusted advisor to drive product adoption, retention, growth, and renewals.
4+ years in a client‑facing, enterprise relationship role (e.g., consultant, pre‑sales, technical account manager) with strong business sense, problem‑solving ability, and experience leading technical conversations.
Customer Success Managers shape Stripe’s post‑sale lifecycle, ensuring users extract maximum value, which fuels product adoption, revenue growth, and the company’s mission to expand the internet’s GDP.
Detail‑oriented professionals who enjoy cross‑functional collaboration, have executive presence for stakeholder meetings, and thrive on guiding complex, technical customers toward success.
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.
We're looking for a motivated and curious professional to manage a book of enterprise customers. The CSM delivers proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Stripe
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