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Own a portfolio of Platform customers, delivering workshops, business reviews, payment performance insights, and product guidance to drive adoption, retention, and growth.
10+ years in enterprise client‑facing roles with SaaS/marketplace platforms, 3+ years on consumption‑based products, strong analytical and business sense, and experience leading technical conversations.
Your work directly influences Stripe’s revenue growth by ensuring customers extract maximum value, stay satisfied, and expand their use of the platform.
Seasoned relationship managers who enjoy deep technical engagement, data‑driven insights, and partnering across sales, engineering, and product teams.
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
We are looking for a motivated and curious professional to manage a book of Platform customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.
The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Stripe
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