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You’ll handle high‑value client inquiries, resolving complex issues across options, margin, crypto and futures while delivering empathetic, goal‑focused conversations. You’ll also share insights from those interactions and collaborate with peers to refine outreach and support workflows.
3+ years in a brokerage or licensed financial‑services role, FINRA Series 7 and 63 (Series 3/66 preferred), deep knowledge of multi‑leg options, margin, crypto and futures, plus strong verbal/written communication and CRM experience (e.g., Salesforce).
The Concierge team safeguards our most engaged customers, driving satisfaction, retention, and valuable product feedback that fuels Robinhood’s mission to democratize finance for the next generation of wealth owners.
A seasoned, self‑motivated problem‑solver who thrives on high‑touch, fast‑paced environments, enjoys building long‑term client relationships, and can confidently navigate advanced brokerage products while delivering empathetic service.
Regulatory expertise
Asset classes
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards!
Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as a Concierge Desk Representative, you will be empowered to help our most active customers with some of their most complex issues and seek to develop long lasting relationships. In particular, your work will strive to resolve all issues experienced by our most engaged customers. Your job is not only to help our customers with the issues they encounter, but to proactively engage this subset of customers to educate, add value, and attempt to address early indications of problems. You will help us learn as a company from each interaction, so that we can make our customer's experience, using our products, as seamless as possible.
As a Representative for the Concierge team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively, while proactively connecting with them throughout the day.
This role is based in our Denver, CO, and Westlake, TX office(s), with in-person attendance expected 5 days per week during the onboarding period and at least 3 days per week afterwards. Applications will be accepted ongoing.
Shift Flexibility: Includes options for daytime shifts with varying hours, as well as the opportunity to transition to a remote overnight shift post-training.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
