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You’ll own the end‑to‑end EU CRM function – building the communication framework, running always‑on email, push and in‑app campaigns, and ensuring campaign QA and performance monitoring.
A native or fluent Spanish or Italian speaker with proven experience launching CRM programs in new markets, handling multi‑channel campaigns from concept to rollout, and translating data insights into actionable journeys.
Establishing CRM is critical to Monzo’s EU expansion, enabling scalable customer lifecycle engagement, retention, and growth across multiple product lines.
A proactive, data‑driven collaborator who thrives in ambiguous, fast‑moving environments and enjoys building foundational processes from scratch.
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London/UK Remote | 💰£57,000 - £77,000 (Dependent On Experience) + Incentive Awards tied to your performance + Benefits ✨
About the role
We are looking for a proactive and passionate CRM Manager to help us deliver CRM campaigns across Monzo's products offerings.
The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted, data-driven campaigns across multiple channels, including email, push notifications, and in-app.
⭐ Our CRM team
We are a fast growing team on a mission to make money work for everyone. We’re responsible for designing high-impact communications across our products and the customer lifecycle to bring our Monzo magic to life.
We’re a hands on and highly collaborative team, working with lots of different folks across Monzo to drive innovation and automation of our messaging. We’re driven by data and excited by experimentation. This role is a great opportunity to help shape the future of our engagement strategy and programmes at Monzo.
🔑 You’ll play a key role by…
🤩 We’d love to hear from you if …
🙌 What’s in it for you
💰 £57,000 - £77,000 + Incentive Awards tied to your performance + Benefits ✨
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits.
🌈 The application journey has 3 key steps
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
⏳We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-REMOTE
#CM-1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
