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Manage community interactions across platforms, act as an escalation point for complex or high‑visibility cases, and guide teammates while contributing to incident response and improvement projects.
Experience in public‑facing support or community operations, exceptional written judgment, ability to handle ambiguous or sensitive situations, and comfort using dashboards and data to identify patterns.
Public responses shape user trust and Stripe’s brand, and timely, safe handling of escalations protects reputation while informing product, risk, and communications teams.
A candidate who thrives on navigating nuanced, high‑stakes conversations, enjoys mentoring peers, and can balance ownership with cross‑functional collaboration.
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Community Operations manages Stripe’s support presence across public developer and merchant communities. The team responds across channels including X, Reddit, LinkedIn, Facebook, YouTube, and app-store reviews. Because these interactions are public and one-to-many, each response can influence user trust, Stripe’s brand, and the experience of people beyond the original poster.
The team combines responsive community support with proactive signal detection. We identify recurring questions, emerging risk, product friction, documentation gaps, and opportunities to improve how Stripe supports its community.
As a Community Operations Specialist, you will represent Stripe across public developer and merchant communities. You will independently assess and coordinate complex or high-visibility community cases, including situations involving influential users, executive tags, rapid amplification, privacy concerns, and incomplete information. You will guide less-experienced teammates, support incident and escalation response, surface recurring user and product signals, and contribute to defined operational-improvement projects.
You will maintain strong queue performance while building experience in higher-impact Specialist work. For novel, highly sensitive, or incident-level decisions, you will work with senior Specialists and cross-functional partners to determine the safest path forward.
We’re looking for someone who meets the minimum requirements to be considered for the role. Preferred qualifications are helpful but not required.
Stripe
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