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Serve as the Tier 1 support contact for Ripple Treasury clients, troubleshooting payment formats, connectivity, and credential issues while managing incoming requests to meet SLAs.
B2B SaaS support experience, comfort with APIs, bank connectivity, and payment formats, plus strong analytical, problem‑solving and communication skills.
Your fast, high‑quality resolutions build client confidence and long‑term relationships, directly influencing Ripple’s ability to deliver its crypto‑enabled treasury solutions worldwide.
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management.
We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations.
Own the Client Experience
Be the first line of support and a trusted partner to our clients—internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships.
Dive Into Technical Operations
Get hands-on with the systems and workflows that power our platform and client success. You’ll play a key role in keeping operations running smoothly while continuously improving how we support and scale.
Collaborate and Influence
Work cross-functionally to solve complex problems, improve processes, and elevate the overall client experience.
You’re curious, solutions-driven, and thrive in a fast-paced, technical environment where no two days are the same.
For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.
Do Your Best Work
Take Control of Your Finances
Take Care of Yourself
Benefits listed above are for full-time employees.
