Associate, Phone Support - DACH

Bitpanda simplifies wealth creation. Founded in 2014 in Vienna, Austria, Bitpanda helps people build financial freedom through a user-friendly, trade-everything platform for cryptocurrencies, crypto indices, stocks, precious metals and commodities, serving more than 7 million customers across Europe.

Bitpanda is launching a brand-new Operations division focused on delivering premium, world-class support to users, with a strong focus on phone-based customer service. You'll be part of a new team ensuring millions of users receive fast, friendly, and reliable support, primarily via phone and occasionally via tickets or live chat.

Who We're Looking For: experience in phone-based customer support is a plus; fluent in German (C2) and comfortable in English (B2+); thrive in a fast-moving environment and open to shift work (including evenings/weekends); experience with tools like Zendesk is a plus; interest in fintech, crypto, or financial markets is beneficial.

Benefits include a hybrid working model with 25 remote days per year, competitive compensation with stock options, mental wellbeing support (OpenUP), extra paid time off, Udemy learning access, and 8 weeks of gender-neutral parental leave.