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As a Legal Ops Associate, OC Management on the Legal Operations team, you'll build and run the systems and processes that power Coinbase's outside counsel spend and management program. This team drives operational excellence across the Legal department by leveraging technology, automation, and AI-first workflows to manage vendors, budgets, and e-billing at scale. You'll partner closely with the Sr. Manager, Outside Counsel Spend & Strategy to optimize how Coinbase engages, evaluates, and pays outside counsel, directly impacting cost efficiency and program effectiveness.

What you'll do:

• Build and enhance automated, AI-first processes for legal e-billing and outside counsel management, driving operational excellence across the program.
• Drive implementation of OC spend strategy, including reviewing and benchmarking law firm billing rates and fee structures against industry standards and peer companies.
• Own the monthly accruals process and legal vendor onboarding workflows, ensuring accuracy and timeliness in close partnership with FP&A.
• Administer and maintain the legal e-billing system (Brightflag), serving as the team's resource for system optimization and stakeholder training.
• Analyze OC spend data to produce reports, scorecards, and actionable insights that inform program improvements and leadership decisions.
• Partner cross-functionally with FP&A, Sourcing, and EAA to enhance program effectiveness and align on budgets, forecasting, and vendor strategy.
• Own and manage onboarding of law firms 

Required Skills and Experience:

• Bachelor's degree with 3+ years of outside counsel management experience at an in-house legal practice, preferably at a high-growth technology company.
• Demonstrated experience managing legal accruals, forecasting inputs, and month-end financial processes in partnership with FP&A.
• Hands-on experience with legal e-billing platforms (Brightflag or comparable) and proficiency in Excel/Google Sheets, including formulas, data manipulation, reconciliation, and building trackers and analyses.
• Proven ability to project manage operational initiatives from inception to execution, including process design, tool implementation, and vendor onboarding workflows.
• Experience with data tools (SQL, Snowflake, Looker, or similar) for building reports and dashboards that drive spend visibility and decision-making.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

#LI-Remote

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Startup Products team builds Stripe Atlas and other products that help founders start and run a company from anywhere in the world. We believe startups are one of the most effective ways to solve the world’s problems, and we want to give founders a running start—and keep them running.

We help founders form companies, raise capital, execute critical legal agreements, access the internet’s best tools, and automate their operations while feeling ambitious, smart, and assured. Our goal is to help more startups reach product-market fit, faster.

Our team comprises high-agency, high-ownership product thinkers who genuinely care about founders. Everyone is responsible for making our products the best they can be and ensuring our roadmap contains the highest-impact work for our users.

We have a broad and ambitious roadmap spanning global company formation, legal and financial workflows, AI-enabled operations, and products beyond Atlas. Delivering it requires strong technical leadership to shape future investments, de-risk complex initiatives, and build durable partnerships across Stripe.

What you’ll do

As a Staff Software Engineer on Startup Products, you will shape the technical strategy for the team while leading major 0→1 products from early exploration through launch and iteration. You will turn ambiguous opportunities into clear technical plans, align teams around those plans, and remain hands-on throughout execution.

You will work across product surfaces, services, APIs, data models, and integrations with internal and external systems. You will partner closely with Product, Design, Legal, Data, Operations, and engineering teams across Stripe to create experiences that make complex and consequential tasks feel simple and trustworthy for founders.

Responsibilities

• Define and drive technical strategy across Startup Products, connecting near-term product delivery to a cohesive, durable engineering vision.
• Lead large, ambiguous 0→1 initiatives from problem definition and architecture through implementation, safe launch, and iteration.
• Design, build, and maintain polished user experiences, reliable backend services, APIs, and systems.
• Identify technical risks, dependencies, and foundational investments early, creating incremental plans that de-risk the roadmap and accelerate future work.
• Partner with engineering teams across Stripe, building alignment and influencing their roadmaps and priorities when Startup Products depends on shared capabilities.
• Work directly with founders to understand their needs and translate complex legal, financial, and operational workflows into intuitive products.
• Raise the team’s engineering bar through clear standards, strong documentation, mentoring, and constructive technical feedback.
• Advise product and engineering leadership on emerging opportunities, technical constraints, and investments needed to support the team’s long-term ambitions.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of software engineering experience, with a track record of owning large, ambiguous systems end-to-end.
• Demonstrated experience defining and delivering large, ambiguous software initiatives from early product and technical exploration through production launch.
• Strong full-stack engineering skills, including experience building reliable backend services and polished user-facing product experiences.
• Ability to create technical direction and align teams with different priorities and constraints without relying on direct authority.
• Product-minded engineering judgment, with a deep commitment to understanding users and delivering meaningful outcomes for them and the business.
• Excellent written and verbal communication, with the ability to move between strategic discussions and detailed technical decisions.
• A high quality bar and attention to detail across product experience, implementation, reliability, and operational readiness.

Preferred qualifications

• Experience with early stage startups and a deep understanding of the challenges founders face all over the world.
• Experience building 0→1 products and taking them from concept through launch and iteration.
• Experience building products involving legal, financial, compliance, or other complex and high-trust workflows.
• Experience building AI-powered product experiences or platforms that safely automate consequential user tasks.
• Experience with Ruby, and/or TypeScript. We care more about strong engineering fundamentals and the ability to learn than expertise in a particular language or framework.

About the Role:

We're looking for a detail driven problem solver who thrives on precision. As a ConversionOps Associate, you'll independently manage the transfer of retirement plans from prior providers onto our platform. That means validating asset allocations, reconciling trust data, and establishing participant loan records before going live. You'll partner closely with CX Onboarding, Compliance, and Reconciliations to catch discrepancies before they become downstream problems.

If you're energized by high stakes work, get satisfaction from finding the one number that doesn't add up, and want to build the operational foundation that makes every conversion go smoothly, this role is for you.

About the Team:

At Gusto 401(k), conversions are the foundation of trust. Before a plan ever starts, our ConversionOps team has already moved every dollar, every loan, and every historical record into place, accurately and on time.

Here’s what you’ll do day-to-day:

• Own asset allocations. Independently manage participant level asset allocations during plan conversions, ensuring accurate parsing, validation, and allocation of transferred funds.
• Reconcile with precision. Review trust reports and legacy provider data to reconcile asset balances prior to system upload, and validate fund mapping, participant elections, and allocation logic to support accurate account setup at go live.
• Resolve discrepancies. Perform ad hoc reconciliation of cash movements and asset balances during and after conversion, and drive open items to resolution.
• Establish loan records. Set up and configure participant loan records during conversion, ensuring accurate balances, repayment schedules, and payroll alignment prior to plan activation.
• Protect data integrity. Ensure historical data supports downstream compliance testing and reporting requirements.
• Catch issues early. Identify gaps or inconsistencies in source data, and partner proactively with client facing teams to resolve them before go live.
• Eliminate downstream pain. Make sure all required data is collected, validated, and uploaded accurately before plan activation, so testing, compliance, and 5500 processing can run without rework.
• Collaborate cross functionally. Partner closely with Client Success, Onboarding, Compliance, and Reconciliations to resolve discrepancies in trust reports, asset allocations, and participant level data.
• Improve how we work. Contribute to automation initiatives and tooling enhancements that improve conversion accuracy and efficiency.

Here’s what we're looking for:

• 3+ years of experience in retirement plan administration, financial operations, or onboarding focused operational roles.
• Strong understanding of contribution types (pre tax, Roth, employer), loan structures, and participant level retirement data.
• Advanced proficiency in Excel, including lookup functions, pivot tables, data validation, and error analysis.
• Ability to independently manage competing priorities in a high volume, deadline driven environment.
• Adaptability to shift with changing priorities without losing focus on quality
• Quick product mastery to pick up new tools and platforms fast and can speak to them with confidence
• Strong analytical mindset with high attention to detail and a systems thinking orientation.
• 401(k) experience supporting plan conversions, asset transitions, loans, or trust reconciliation preferred.
• Clear-headed problem solving — you diagnose issues at both individual and systemic levels and implement solutions that stick

Our cash compensation range for this role is $68,570/year to $84,000/year in Denver.  Additional locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead, Implementation

Adyen is looking for an experienced and motivated leader to join our Professional Services Team to lead a team of Implementation Engineers in North America. You will join a group of peers to propel our Implementation Team to new heights, setting the standard in the industry. This position is based out of our San Francisco office.

The Implementation Engineering team supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge. Implementation Engineers work on innovative complex projects ranging from Online payments integrations, In-Person Payments (IPP), Marketplaces, Card issuing programs and Financial Services. 

What you’ll do

• Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well. 
• Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges.
• Create an inspiring and collaborative team environment with an open communication and feedback culture.
• Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered
• Ambassador of change; help lead the charge of new initiatives 
• Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better
• Collaborate with cross functionality and drive initiatives to develop the (global) IM organization. 
• Help define and execute strategic initiatives with the goal of advancing our function's OKRs.

Who you are

• Experienced in building and managing a team of implementation managers, technical consultants or solution engineers (at least 5 years); this will include coaching, setting goals and objectives and training the team.
• Experienced with integration projects within a large global company working in professional services, finance, retail or general technology.
• A proven track record of helping to drive global process change, setting up tools and procedures so that Adyen continues to be successful from an operational perspective.
• Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate.
• Clear understanding of the challenges of global commerce and the various components and dependencies that are required for a client to be successful across different regions. 

Total rewards & compensation

The annual base salary range for this role is $184,000-$276,000. Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.

In-office expectations

This role is based in our San Francisco office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen. 

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. If you have specific time constraints, please communicate them with your recruiter, and we’ll do our best to accommodate them where possible.

EEO statement

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Work Eligibility

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.

Who we are 

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Fraud Strategy is responsible for building scaled fraud mitigation systems that prevent fraud and protect the financial ecosystem, while minimizing disruption to good users. The fraud team’s mission is to protect Stripe, our users, and the broader financial ecosystem from actors who abuse Stripe accounts for financial gain.

What you’ll do

As a Fraud Strategist, you will be responsible for building strategies to mitigate fraud (buyer fraud, seller fraud and account fraud) on new and existing Stripe products. You will enable safer money movement for our users and help Stripe manage fraud risks intelligently. The stakes are high, and you will be up against ever-evolving challenges. You will face some of the most complex and dynamic problems at the company, and the nature of your work will evolve rapidly to combat new and more sophisticated challenges to Stripe's integrity in the financial ecosystem. 

You'll partner closely with Product, Engineering, Data Science, Operations and other Risk Strategy functions to ensure fraud controls are embedded in every Stripe product. Beyond protecting against fraud risk, you'll drive innovation in how Stripe approaches fraud management— staying ahead of emerging fraud trends and pushing the boundaries of what effective, scalable fraud risk management looks like at a global payments company.

Responsibilities 

• Monitor portfolio to identify, mitigate and predict risky behavior that could result in losses for Stripe, our users, and the financial ecosystem
• Collaborate with internal partners like Product, Engineering, Data Science, Risk Partnerships, and Operations, to tailor fraud risk management techniques to various products and payment methods across the globe
• Continually evaluate products for gaps and propose risk controls to enhance the product while enabling growth
• Scale risk processes to cover a large and complex landscape of fraud risks. Effectively design, outsource and automate manual/repetitive workflows
• Work with Stripe users to educate them and guide them on how to prevent potential fraud risks to their business
• Effectively and clearly communicate with other Stripes, Stripe's users, and Stripe's financial and regulatory partners

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

•   5+ years of relevant experience, preferably in Financial Services, Payments or FinTech
•   Curiosity and passion for risk management - you dig into anomalies and solve root causes
•   Decisiveness and openness to learning, with comfort making high-impact calls daily
•   Data-driven judgment - skilled at using quantitative analysis to drive and defend decisions
•   Empathy for early-stage businesses and the ability to balance enforcement with user experience
•   Strong analytical skills, including the ability to frame complex tradeoffs through data and visualization
•   Advanced SQL skills with hands-on experience in business environments
•   Proven ability to collaborate and execute cross-functionally with Engineering, Product, Data Science, and Operations
•   Excellent written and verbal communication skills, with the ability to convey complex ideas clearly across teams
•   Holistic thinking and the ability to build scaled processes that bridge systemic gaps
•   Track record of deriving actionable insights from complex problem spaces and influencing product direction
•   Ownership mentality and the ability to lead without formal authority
•   Proficient with AI tools to accelerate productivity and process automation

Preferred qualifications

• Expertise with quantitative tools such as Python, R, etc
• Experience with payments, risk, or trust & safety
• Experience working with machine learning teams
• Experience working in fast-paced and rapidly changing start-up environments

• AI in your workflow. Using AI to explore ideas, prototype, and synthesize research — so you progress faster without losing craft.
• AI in the product. Designing the experience of AI outputs — representing uncertainty, surfacing errors gracefully, preserving user agency when a recommendation conflicts with best practice, and knowing when a human should step in.

• Shape AI-native HR experiences end to end — where the customer says what they need and the product delivers the right outcome, without exposing the underlying complexity.
• Lead service design across a two-sided experience — journey mapping and blueprinting the routing and handoffs between the customer, the AI, and human HR experts.
• Make and defend judgment calls about AI outputs — when they're ready to ship, when to keep a human in the loop, and when they shouldn't ship at all — designing for failure so trust holds in the hard moments.
• Ground the work in a specific customer and hold a high craft bar from strategy through pixel-level execution.
• Partner with PM, engineering, and data as a co-owner of product direction — framing ambiguous problems early and spearheading clarity when the picture isn't yet clear.
• Work in fast cycles: set a clear target for an experience, ship real things to customers, and let what you learn sharpen the direction.
• Conduct and direct research with customers and HR experts to validate decisions in a high-stakes, compliance-sensitive domain.

• 5+ years of product design experience owning and shipping work in a B2B SaaS environment, with robust craft across web.
• Experience designing AI-enabled or conversational experiences shipped to real users — and you can speak concretely to how you handled uncertainty, errors, and human override.
• Experience in service design for products with two sides or multiple stakeholders. You should have real journey mapping and blueprinting experience. This includes operational handoffs and should not be limited to workshop exercises.
• Judgment to evaluate and direct AI outputs — knowing when to use them, when to override them, and how to raise the bar — especially where the cost of being wrong is high.
• Comfort with ambiguity — you frame the problem, scope the work, and proceed forward without waiting for perfect information.
• Well-developed collaboration and communication across design, product, engineering, and data.

• Experience in a high-stakes or regulated domain — HR, compliance, fintech, legal, or healthcare.
• Helped lead a team's shift to AI-native workflows, and can speak to what changed about the work itself, not just the tools.
• Background contributing to AI governance, evaluation practices, or AI experience design patterns.
• Experience designing for internal or expert users (advisors, agents, support staff) alongside customer-facing surfaces.

Compensation Details

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page. 

Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

The Marketplace and App Experience domain is the main pillar of our core consumer strategy, driving the user journey across all of our frontend surfaces: iOS, Android, and Web. The teams span across multiple products and areas to engage and provide value to our customers, starting with the Home hub in the app or website, which expands into the various product offers and journeys a user can embark on with Affirm. This role will be at the forefront of our front end technical strategy, working closely with other experts across our mobile and web technologies, while also evolving and collaborating with every product experience team at Affirm.

You’ll bring React with TypeScript expertise to work alongside our product engineering teams. You’ll be responsible for a range of tasks including coordinating and implementing broader product features from Figma or product requirements in high stakes critical projects, migrating and modernizing our web code implementation, design systems, and architecture, and doing this efficiently through building and/or reusing codemods, AI agent skills, and tools.

What You'll Do

• You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery.
• You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs.
• You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them.
• You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts.
• You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks.
• You will help develop talent on your team by providing feedback and guidance, and leading by example.

What We Look For

• You have 4+ years of experience of developing and architecting web applications using declarative UI frameworks like React or Vue.
• You are proficient in working with Javascript/Typescript.
• You have experience working across multiple teams, and driving horizontal initiatives with demonstrated leadership
• You have experience delivering major features, system components or deprecating existing functionality in a system through the definition of a technical and execution plan. You write high quality code that is easily understood and used by others
• You have experience defining a technical plan for the delivery of a significant feature or system component with an elegant, simple and extensible design. You write high quality code that is easily understood and used by others.
• You are proficient at making significant changes in a large code base, and have developed a suite of tools and practices that enable you and your team to do so safely.
• Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders.
• You have strong verbal and written communication skills that support effective collaboration with our global engineering team

This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan

Pay Grade - N

Equity Grade - 6

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

CAN base pay range per year: $153,000 - $213,000 CAD

 #LI-Remote

As a Product Manager II within Coinbase’s Identity organization and Platform group, you'll own the strategy and execution for enterprise identity and multi-user experiences across Coinbase's business products. This team is responsible for some of the highest-traffic, most security-critical surfaces at Coinbase, including sign-in, authentication, account management, and organization administration. You'll define how business customers manage users, roles, permissions, and security controls across Coinbase's growing product portfolio, directly shaping how enterprises adopt and scale on our platform.

What you’ll do:

• Own the product roadmap for enterprise identity and multi-user capabilities, including role-based access control, organization management, SSO/SAML, domain claiming, and provisioning (SCIM, JIT).
• Drive the strategy for authentication, authorization, and account-security experiences that serve both consumer and business customers at scale.
• Lead cross-functional launches by coordinating engineering, design, security, legal, privacy, CX, and international stakeholders through complex delivery milestones.
• Partner with Security and Engineering to identify vulnerabilities, define mitigations, and establish operational guardrails for privileged-access workflows.
• Shape the long-term platform vision for identity primitives that unlock new business verticals and integrate across Coinbase's custodial product suite.

Required Skills and Experience: 

• 5+ years of product management experience with at least 2 years focused on identity, authentication, enterprise SaaS, or platform products.
• Proven track record shipping RBAC, SSO, MFA, or provisioning systems at scale in a B2B or multi-tenant environment.
• Demonstrated ability to translate complex security and technical requirements into clear product strategies and intuitive user experiences.
• Experience leading launches that span security, privacy, legal, compliance, and customer-support stakeholders.
• Fluency in identity protocols and concepts (OAuth, SAML, OIDC, SCIM, session management, domain ownership) without requiring hands-on engineering ownership.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

We're looking for a senior leader to join the Affirm Global Operations team as the Director, Vendor Strategy & Operations to lead Affirm's global BPO and vendor operations program and serve as a true partner in reinventing how we serve customers at scale across our large global vendor network. This leader owns the customer operations vendor strategy, performance, and outcomes of our global servicing network vendor program — customer experience, compliance, operational excellence, resiliency, and cost-to-serve — across a rapidly growing and complex business. The role will be taking ownership and providing programmatic oversight of the vendor program for operations.

This is a senior leadership role for someone who thinks like an owner, not an administrator. The ideal candidate pairs deep expertise in fintech and financial-services customer operations and vendor programs with genuine fluency in applying AI and human call center culture to reinvent servicing across the vendor network. They are relentlessly customer-centric, dive deep into both the customer and front-line vendor agent experience, and know how to build a winning combination of culture and data-driven operations across vendors and our internal team. This role is scoped to grow: the right leader will expand into broader operational scope as our transformation matures and play a key leadership role in shaping the future of Affirm Operations and customer centric company culture.

You'll lead a team of Vendor Managers and In-Country Vendor Managers, partner closely with cross-functional stakeholders, and shape the future of Affirm's global servicing network.

What You'll Do

Strategy, Governance & Reinvention

• Define and execute the long-term strategy for Affirm's global customer operations vendor network, balancing customer experience, operational efficiency, resiliency, compliance, and business continuity across all global vendors.
• Reinvent how we resolve customer issues and deliver experience across the vendor network, treating the BPO vendor network as an innovation hub rather than a cost center.
• Establish governance frameworks, performance standards, and accountability mechanisms across the global vendor ecosystem.
• Lead executive-level vendor governance forums, including Quarterly Business Reviews, strategic planning, and escalation management.
• Partner with Financial Partnerships on vendor selection, expansion, remediation, and network design, evaluating capabilities, geographic footprint, and concentration risk to inform future-state decisions.

AI & Operational Innovation

• Partner deeply across product, engineering and operations teams to deploy agent and customer facing AI and automation across servicing workflows within the vendor network — agent assist, quality, forecasting, and customer resolution — to reinvent cost-to-serve and elevate vendor agent and customer experience.
• Bring an experimentation mindset, using AI in everyday problem-solving to reimagine the vendor operating model and program, not just optimize the current one.

Performance & Operational Excellence

• Own overall vendor network performance across servicing functions, including CSAT, SLA, compliance, QA, productivity, and efficiency outcomes.
• Build mechanisms for vendor performance management, escalation handling, and vendor accountability, and drive systemic improvements across vendors and functional PODs.
• Lead recovery efforts for high-risk or underperforming vendor relationships.
• Drive target cost optimization programs across all global vendors.

Analytics & Decision Enablement

• Partner with Analytics to define vendor reporting requirements, scorecards, and operational health metrics.
• Translate operational trends into actionable recommendations for senior leadership, ensuring decisions are grounded in data and measurable outcomes.

Cross-Functional Leadership

• Build a global "one team" mentality that treats the vendor network as strategic partners rather than order-takers.
• Serve as the primary operational leader for vendor-supported servicing functions, partnering with Product, Engineering, Workforce Management, QA, Training, Risk, and Compliance.
• Lead large-scale initiatives — vendor migrations, specialization efforts, operating-model transformations, and regulatory implementations.
• Act as the executive escalation point for complex vendor, operational, and customer-experience issues.

People Leadership

• Lead and develop a team of Vendor Managers and In-Country Vendor Managers, embodying a customer-centric culture and Affirm's values by example.
• Establish role clarity, operating rhythms, and performance expectations across the organization.
• Coach leaders to strengthen analytical rigor, strategic thinking, vendor-management capability, and cross-functional influence.
• Build a high-performing organization anchored in accountability, ownership, and continuous improvement.

What we look for

• 15+ years in customer operations — including large-scale global vendor BPO program management, operations strategy, or consulting for fast-paced, multi-million-customer businesses using vendor networks (or demonstrated equivalent leadership trajectory).
• 10+ years leading managers and/or complex global operational and vendor organizations.
• Proven success managing large-scale outsourced operations and global vendor networks across multiple international geographies.
• Experience leading and optimizing supply and demand management with global work force management teams. 
• Demonstrated experience deploying AI or automation to improve customer operations or BPO environments at scale.
• Strong analytical background, using data to drive strategic decisions and operational outcomes.
• Track record leading large cross-functional initiatives with measurable business impact.
• Deep cultural fluency across global geographies — a proven ability to lead and motivate diverse international teams and to build a customer-centric, high-performing culture across varied call-center and BPO environments.
• Exceptional communication, executive presence, and stakeholder management.

Preferred Qualifications

• Industry background in fintech, technology, or financial services, or other high-growth operational environments.
• Knowledge of consumer facing compliance-heavy functions such as Fraud, Payments, Compliance, or Financial Operations.
• Experience building operating models, governance frameworks, and scalable service-delivery organizations.
• Experience designing vendor network strategies that balance performance, resiliency, scalability, and risk.
• Leading in fast paced rapid growth environments.

We're looking for a senior leader to join the Affirm Global Operations team as the Director, Vendor Strategy & Operations to lead Affirm's global BPO and vendor operations program and serve as a true partner in reinventing how we serve customers at scale across our large global vendor network. This leader owns the customer operations vendor strategy, performance, and outcomes of our global servicing network vendor program — customer experience, compliance, operational excellence, resiliency, and cost-to-serve — across a rapidly growing and complex business. The role will be taking ownership and providing programmatic oversight of the vendor program for operations.

This is a senior leadership role for someone who thinks like an owner, not an administrator. The ideal candidate pairs deep expertise in fintech and financial-services customer operations and vendor programs with genuine fluency in applying AI and human call center culture to reinvent servicing across the vendor network. They are relentlessly customer-centric, dive deep into both the customer and front-line vendor agent experience, and know how to build a winning combination of culture and data-driven operations across vendors and our internal team. This role is scoped to grow: the right leader will expand into broader operational scope as our transformation matures and play a key leadership role in shaping the future of Affirm Operations and customer centric company culture.

You'll lead a team of Vendor Managers and In-Country Vendor Managers, partner closely with cross-functional stakeholders, and shape the future of Affirm's global servicing network.

What You'll Do

Strategy, Governance & Reinvention

• Define and execute the long-term strategy for Affirm's global customer operations vendor network, balancing customer experience, operational efficiency, resiliency, compliance, and business continuity across all global vendors.
• Reinvent how we resolve customer issues and deliver experience across the vendor network, treating the BPO vendor network as an innovation hub rather than a cost center.
• Establish governance frameworks, performance standards, and accountability mechanisms across the global vendor ecosystem.
• Lead executive-level vendor governance forums, including Quarterly Business Reviews, strategic planning, and escalation management.
• Partner with Financial Partnerships on vendor selection, expansion, remediation, and network design, evaluating capabilities, geographic footprint, and concentration risk to inform future-state decisions.

AI & Operational Innovation

• Partner deeply across product, engineering and operations teams to deploy agent and customer facing AI and automation across servicing workflows within the vendor network — agent assist, quality, forecasting, and customer resolution — to reinvent cost-to-serve and elevate vendor agent and customer experience.
• Bring an experimentation mindset, using AI in everyday problem-solving to reimagine the vendor operating model and program, not just optimize the current one.

Performance & Operational Excellence

• Own overall vendor network performance across servicing functions, including CSAT, SLA, compliance, QA, productivity, and efficiency outcomes.
• Build mechanisms for vendor performance management, escalation handling, and vendor accountability, and drive systemic improvements across vendors and functional PODs.
• Lead recovery efforts for high-risk or underperforming vendor relationships.
• Drive target cost optimization programs across all global vendors.

Analytics & Decision Enablement

• Partner with Analytics to define vendor reporting requirements, scorecards, and operational health metrics.
• Translate operational trends into actionable recommendations for senior leadership, ensuring decisions are grounded in data and measurable outcomes.

Cross-Functional Leadership

• Build a global "one team" mentality that treats the vendor network as strategic partners rather than order-takers.
• Serve as the primary operational leader for vendor-supported servicing functions, partnering with Product, Engineering, Workforce Management, QA, Training, Risk, and Compliance.
• Lead large-scale initiatives — vendor migrations, specialization efforts, operating-model transformations, and regulatory implementations.
• Act as the executive escalation point for complex vendor, operational, and customer-experience issues.

People Leadership

• Lead and develop a team of Vendor Managers and In-Country Vendor Managers, embodying a customer-centric culture and Affirm's values by example.
• Establish role clarity, operating rhythms, and performance expectations across the organization.
• Coach leaders to strengthen analytical rigor, strategic thinking, vendor-management capability, and cross-functional influence.
• Build a high-performing organization anchored in accountability, ownership, and continuous improvement.

What we look for

• 15+ years in customer operations — including large-scale global vendor BPO program management, operations strategy, or consulting for fast-paced, multi-million-customer businesses using vendor networks (or demonstrated equivalent leadership trajectory).
• 10+ years leading managers and/or complex global operational and vendor organizations.
• Proven success managing large-scale outsourced operations and global vendor networks across multiple international geographies.
• Experience leading and optimizing supply and demand management with global work force management teams. 
• Demonstrated experience deploying AI or automation to improve customer operations or BPO environments at scale.
• Strong analytical background, using data to drive strategic decisions and operational outcomes.
• Track record leading large cross-functional initiatives with measurable business impact.
• Deep cultural fluency across global geographies — a proven ability to lead and motivate diverse international teams and to build a customer-centric, high-performing culture across varied call-center and BPO environments.
• Exceptional communication, executive presence, and stakeholder management.

Preferred Qualifications

• Industry background in fintech, technology, or financial services, or other high-growth operational environments.
• Knowledge of consumer facing compliance-heavy functions such as Fraud, Payments, Compliance, or Financial Operations.
• Experience building operating models, governance frameworks, and scalable service-delivery organizations.
• Experience designing vendor network strategies that balance performance, resiliency, scalability, and risk.
• Leading in fast paced rapid growth environments.

About the Legal, Compliance, and Public Affairs team 

The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners. We combine legal, compliance, and policy expertise to guide growth, shape products, and build trust across our ecosystem. Our work spans multiple professional disciplines and provides the foundation for Affirm’s mission to deliver honest financial products.

About the role

We are hiring an experienced Legal Operations Analyst II to support Legal Platform Services, including Vendor Legal, Marketing Legal, and Commercial Legal teams. This role will drive contract operations and technology initiatives across multiple teams. You’ll partner closely with stakeholders across Legal, Finance, Product, Business Systems, Financial Systems, Procurement, and other internal stakeholders to optimize workflows, implement scalable tools, and streamline processes that enable the business to move faster.

What you’ll do

• Manage and optimize Ironclad CLM platform, including system administration, workflow configuration, template management, approval routing, and system integrations including Zip and Salesforce
• Oversee contract database management, ensuring data integrity, and reporting accuracy
• Develop and implement technical solutions for contract intake, triage, and lifecycle management, supporting both vendor and commercial agreements
• Partner with Procurement, Financial Systems, Business Systems, IT, and vendors on system integrations, API connections, and technical troubleshooting
• Create training materials, playbooks, self-service resources, and documentation for contract management systems and tools
• Own end-to-end process improvement initiatives across contract operations: identify inefficiencies, design scalable solutions, and drive implementation from concept through adoption
• Build and manage department-wide reports and dashboards with detailed metrics for Legal Leadership
• Support cross-functional initiatives, such as data field review and analysis, audits, and other initiatives as assigned
• Oversee knowledge management, maintaining FAQs, legal team intranet hubs, internal/external materials, process documents, template libraries, and legal webpages
• Assist with general administrative, project management, and special projects as needed, with the ability to work in an ever-changing environment

What we look for

• 3+ years of in-depth experience in contract management, legal operations, or contract technology administration
• Advanced proficiency with Ironclad, Zip, and similar CLM/procurement platforms
• Experience with additional tools such as Jira, Salesforce, Notion, Google, and Contentful
• Demonstrated success implementing legal technology solutions and process automation
• Comfort with data analysis, reporting, and metrics-driven decision-making
• Project management skills and the ability to coordinate tasks and timelines across multiple stakeholders
• In-house legal team experience, working at fast-paced companies that value quick decision-making
• You’ve never met a legal process you couldn’t simplify and improve
• You adapt quickly to changing processes and new priorities – the only constant here is change
• Excellent verbal and written communication skills
• Strong bias for action to get stuff done
• Extreme attention to detail, ability to adjust on the fly, problem-solving skills, proactivity and a great attitude
• A sense of urgency on all matters
• Highly responsive and proactive
• A team player mindset (no job is too big or too small)
• Humility, integrity and a desire to be part of a strong, supportive team; you take your work seriously but not yourself
• This is primarily a legal operations and technology role. While you'll work closely with contracts, the position does not involve substantive legal negotiation or serving as primary counsel on vendor or commercial agreements

Base Pay Grade - H
Equity Grade - 4

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $100,000 - $150,000
USA base pay range (all other U.S. states) per year: $88,000 - $138,000

Please note that visa sponsorship is not available for this position.

#LI-Remote

The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business. Whether we’re enabling new ways to pay, ensuring our platforms can scale to the most demanding levels in the industry, or developing seamless servicing experiences, our focus is on solving complex problems through exceptional engineering.

The Marketplace and App Experiences domain is the main pillar of our core consumer strategy, driving the user journey across all of our frontend surfaces: iOS, Android, and Web. The teams span across multiple products and areas to engage and provide value to our customers, starting with the Home hub in the app or website, which expands into the various product offers and journeys a user can embark on with Affirm, including providing cohesive user experiences for a user’s credit journey or purchasing power with Affirm, and redesigns of the broader visuals and experience. We are looking for an Engineering Manager to lead the team at the forefront of our front-end facing cross-team projects, working closely with other teams and engineers across our mobile and web technologies, while also evolving and collaborating with every product experience team at Affirm. 

As an Engineering Manager on our Consumer team, you’ll help define how millions of consumers experience Affirm across our mobile apps, web experiences, and future consumer surfaces.

What You’ll Do

• You will lead and grow a well-balanced team of engineers – setting clear expectations, giving direct feedback, and developing each engineer toward their next level.

• You will own the team’s technical strategy and multi-quarter roadmap, tying it to major experience initiatives that build customer trust and move Affirm’s business, including large-scale redesigns and structural improvements to the consumer journey.

• You will empower your tech lead and engineers to hold the design and quality bar, supporting them hands-on throughout technical design and cross-functional alignment.

• You will own the availability, reliability, and performance of consumer-critical systems – on-call, incident response, and reducing operational toil.

• You will drive alignment across multiple organizations and influence roadmaps on partner experience and foundational teams.

• You will partner across Product, Design, and Analytics, and other Engineering teams, building trust and taking part in cross-functional efforts.

What We Look For

• You have 7+ years of software engineering experience, including 3+ years managing and growing engineering teams.

• You have proven experience delivering consumer-facing software and driving execution through ambiguity.

• You have the technical judgment required to guide architecture, quality, and reliability decisions, with the instinct to empower senior engineers to make the calls rather than making them all yourself.

• You have experience leading significant technical initiatives end-to-end, ideally decoupling or re-platforming consumer-facing systems within clear time constraints.

• You are familiar with modern full-stack development – declarative UI frameworks like React or React Native, and a backend-for-frontend behind them.

• You have a calm, decisive presence through change and ambiguity – building alignment, resolving tensions, and leading others through complex decisions.

• You are a humble, team-first leader who builds a high-trust, psychologically safe culture, while also prioritizing your own growth.

• You have strong analytical and problem-solving skills, with the ability to balance customer needs, business goals, and technical constraints.

• You exhibit exceptional communication, stakeholder management, and organizational influence skills.

• You have a proven ability to build alignment and drive outcomes in complex environments without direct authority.

• This position requires either equivalent practical experience or a Bachelor’s degree in a related field.

Pay Grade - P
Equity Grade - 13

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $230,000 - $290,000
USA base pay range (all other U.S. states) per year: $204,000 - $264,000

#LI-Remote