Find Your Next Fintech Adventure

ABOUT THE TEAM

As a Senior Quality Assurance (QA) Analyst at Tide, you will play an important role in our first line of defense team ensuring both compliance and enhancing the sales performance of our products. Your expertise in risk management and compliance will help ensure that controls and policies are in place to mitigate risks, safeguarding our members and Business. A natural investigator, you will dive into cases to uncover root causes of defects, identify trends, and develop data-driven solutions.

Your focus will be on reviewing and analyzing customer interactions, escalated cases, and operational processes across the UK, India, and Germany. By leveraging root cause and trend analyses, you will deliver actionable insights and recommendations to management and key stakeholders. These insights will aim to enhance customer outcomes, reduce risks, and ensure adherence to regulatory standards.

ABOUT THE ROLE:

Consumer Duty & Compliance:

• Understand Consumer Duty initiatives by ensuring QA activities promote fairness, transparency, and positive customer outcomes.

• Review and test policies and procedures to confirm their effectiveness in ensuring consistent and fair customer interactions.

Quality Assurance & Monitoring:

• Conduct quality reviews of customer interactions, escalations, trends, and complaints to ensure alignment with company policies, regulatory standards (including Consumer Duty), and customer satisfaction.
• Use data-driven insights to analyze quality metrics and sales performance.
• Monitor agent interactions to identify recurring issues, ensuring compliance with financial regulations and promoting fair treatment.

Risk Management & Process Improvement:

• Identify potential risks or breaches and provide actionable solutions to mitigate regulatory or reputational issues.
• Perform root cause analysis to address recurring issues and trends in customer interactions, enhancing quality and improving processes.
• Enhance QA scorecards to drive performance improvements and better outcomes.

Coaching & Feedback:

• Deliver coaching sessions and actionable feedback to improve agent performance.
• Identify learning gaps and process inefficiencies, providing recommendations to address negative trends.

Reporting & Stakeholder Communication:

• Create and deliver detailed monthly QA reports for senior stakeholders, highlighting team data, insights, risks, and recommendations for improvements.
• Collaborate with internal teams to implement policy and process changes based on QA evaluations.

Additional Responsibilities:

• Facilitate new joiner onboarding and oversee QA evaluations during new team members' probation periods.
• Lead calibration sessions and participate in QA meetings with second-line teams to implement actions that mitigate risk.
• Strong communication and writing skills are essential for presenting findings, preparing reports, and creating training materials and sales scripts.

WHAT WE ARE LOOKING FOR:

Experience & Knowledge

• A minimum of 2+ years of experience in Quality Assurance (QA) or a related role.
• Expertise in QA responsibilities, with a solid understanding of risk, compliance, and sales within financial services.
• Knowledge of Consumer Duty and FCA regulatory frameworks in the UK.
• Familiarity with QA testing tools and methodologies.
• Comprehensive knowledge of financial services sales processes.

Skills & Competencies:

• Strong communication skills, with the ability to present insights and recommendations to stakeholders at all levels.
• Exceptional problem-solving and decision-making abilities, with a proactive and detail-oriented mindset.
• Expertise in enhancing QA scorecards to improve overall performance.
• Ability to analyze data and generate insights that drive continuous improvement.
• Excellent presentation skills to clearly communicate findings and recommendations.
• Skilled in providing coaching and feedback to support a high-performing sales team.

Technical Proficiency:

• Proficiency in Google Sheets, Microsoft Office, and Jira.
• Familiarity with Looker is a plus (but not essential).

Cultural & Collaborative Fit:

• Strong understanding of risks associated with sales in regulated industries in the UK.
• Ability to evaluate and refine processes for compliance and operational efficiency.
• Experience collaborating with internal teams to implement automation and improve performance.
• Comfortable working in a fast-paced, target-driven environment.
• Ability to work across different teams, including Risk and Compliance, ensuring alignment with policies and regulations.

Additional Attributes:

• Self-motivated, proactive, and a strong analytical thinker.
• Strong time management skills and multitasking abilities.
• Able to understand local regulatory standards and cultural nuances.

WHAT YOU WILL GET IN RETURN

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 24 days Annual leaves
• Family & Friendly Leaves
• WOO policy allows remote work for up to 90 days a year

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

https://job-boards.greenhouse.io/tide/jobs/6291452003

ABOUT THE ROLE

We are looking for a Head of Member Collections (UK/Europe) reporting to the SVP, Member Operations (UK/Europe). Tide has a number of different lending portfolios that it offers to its small-business (SME) Members, including a BBLS book. Tide primarily intermediates credit through its wholly-owned Funding Options Business. Tide Capital, our proprietary credit business, focuses on transactional credit allowing Members to finance payment transactions. CreditFlex allows Members to finance payments in the payment flow. Tide is one of the larger issuers of commercial cards and, in due course, a credit card option will be offered to eligible Members using Tide Expense Cards. Collections also supports the management of negative balances that can arise from our regular Tide Expense Card transactions, e.g. via chargebacks. We are looking for an experienced operational leader to own and deliver Tide’s collections strategy to optimise the value of these portfolios.

WHAT YOU'LL DO:

• Lead a small but growing team of collections manager & specialists spread between our Operations in the UK, Bulgaria and India.
• Be willing and able to work iteratively between strategy and hands-on operational performance management required at a scale-up like Tide.
• Be part of the leadership team of Member Operations and work closely with other Member-facing teams, including Member Support, KYX, Ongoing Monitoring and Complaints.
• Shape the strategic direction for Collections at Tide, liaising closely with other relevant stakeholders in Risk & Compliance (2LOD), Tide Credit Services (Tide Capital), Finance and Legal.
• Optimise recovery rates through process optimisation and forbearing solutions whilst also ensuring we treat Members fairly, recognise vulnerability and operate in accordance with Tide’s policies and industry best practice.
• Own Tide’s relationship with debt collection agencies, overseeing their performance, assessing current contracts and reviewing future opportunities and alternatives.
• Work closely with the product and data teams and third-party suppliers to improve our collections tools and processes, to optimise both Member experience and operational efficiency. Where possible, unnecessary manual processes should be automated.
• Work closely with the data team to improve management reporting and ensure robust data is used to provide insight and support decisions.
• Work closely with Talent and People partners and subject-matter trainers to ensure we continue to recruit, upskill and retain the very best employees at Tide.

YOU'LL BE A GREAT FIT IF:

• You have hands-on experience working as a collections leader, particularly related to small business or consumer lending in the UK, and have extensive subject matter expertise. Ideally this includes government-backed and unsecured loan portfolios.
• You are passionate about credit collections and can articulate your philosophy of how to optimise recovery rates, while also providing a great Member experience.
• You thrive in a fast-paced and innovative environment and ideally have experience working in a Fintech. You are comfortable with a ‘test & learn’ approach to improving collection and recovery rates.
• You have proven leadership and management experience and a track record of communicating clear strategic objectives and plans, and delivering on those plans. Ideally you will also have experience of working with outsourced collections teams.
• You have experience of working with product and data teams, and are able to clearly articulate your requirements and vision.
• You have an in-depth knowledge of all risk factors in collections and recovery processes and ways to mitigate them.
• You are data driven and comfortable with OKRs, KPIs, KRIs, SLAs, forecasting, budgeting and planning.
• You are a positive individual, with a flexible and creative mind and aim to bring out the best in people around you.
• You naturally align with our values (#MemberFirst, #OneTeam, #DataDriven)

WHAT YOU’LL GET IN RETURN:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

The role:

We are seeking a Senior Director, Strategy & Business Operations to serve as a strategic partner to the President of SoFi Technology Solutions (STS), helping scale one of the company's most important growth businesses.

SoFi Technology Solutions powers innovation for financial institutions, fintechs, and brands through a suite of technology platforms spanning processing, banking core and ledgering, payments, and risk and fraud solutions. As STS continues its next phase of growth, this leader will help drive business performance, strategic planning, organizational effectiveness, and operational rigor across the business.

Reporting directly to the President of STS, this role serves as a strategic thought partner and execution leader, helping shape the long-term direction of the business while driving operational excellence. The Senior Director will lead structured problem-solving efforts on the most critical opportunities and challenges facing STS, including growth strategy, market expansion, product investment decisions, competitive positioning, organizational effectiveness, and business performance. This leader will combine rigorous analytical thinking, exceptional executive communication, and AI-enabled ways of working to accelerate decision-making and execution across the organization.

The ideal candidate is equally comfortable developing a market-sizing model, building a Board presentation, facilitating executive decision-making, leading a cross-functional strategic initiative, or designing the operating mechanisms that ensure the organization executes against its highest priorities.

What you'll do:

Strategic Planning & Business Analysis

• Partner directly with the President of STS on the highest-priority strategic questions facing the business.
• Lead structured problem-solving efforts to evaluate growth opportunities, investment decisions, market expansion strategies, operating model evolution, and organizational priorities.
• Develop executive-level business cases, including market sizing, competitive analysis, financial modeling, scenario planning, and ROI assessments.
• Synthesize complex internal and external data into actionable insights and strategic recommendations.
• Drive cross-functional analyses that inform product, commercial, technology, and operational decision-making.
• Monitor industry trends, competitive dynamics, emerging technologies, and client needs to proactively identify risks, opportunities, and strategic recommendations for the business.

Business Performance & Strategy Execution

• Drive annual planning, long-range planning, investment prioritization, and operating reviews across STS.
• Establish and manage business performance frameworks, including executive scorecards, KPIs, dashboards, and operating metrics.
• Translate business performance insights into actionable recommendations that improve growth, profitability, client outcomes, and operational efficiency.
• Ensure strategic priorities are translated into measurable outcomes, clear ownership, and execution plans.
• Identify and resolve execution risks, dependencies, and organizational bottlenecks that impact business performance.

Executive Enablement & Leadership Effectiveness

• Serve as a trusted advisor and thought partner to the President, extending leadership leverage and enabling focus on the highest-impact priorities.
• Lead executive operating rhythms, including staff meetings, business reviews, strategic planning sessions, leadership offsites, and decision forums.
• Drive alignment and accountability across the STS leadership team on priorities, decisions, commitments, and outcomes.
• Draft and deliver high-impact executive communications, including Board materials, strategic narratives, business reviews, leadership presentations, client-facing content, and organizational communications.
• Translate complex business, technical, and operational concepts into concise, compelling recommendations tailored to executive audiences.
• Serve as a trusted thought partner on executive messaging, storytelling, and presentation development.

Operating Model & Organizational Effectiveness

• Design and continuously improve the STS operating system, including planning, forecasting, governance, prioritization, performance management, and scalable mechanisms that improve visibility, decision-making, accountability, and execution across the organization.
• Lead cross-functional initiatives requiring coordination across Product, Engineering, Commercial, Finance, Operations, Risk, Legal, and Compliance teams.
• Build frameworks that ensure strategic initiatives are delivered on time, within scope, and aligned to business outcomes.
• Partner with leadership to optimize organizational design, resource allocation, and investment decisions to support growth and scale.

AI-Enabled Transformation & Scale

• Champion AI-enabled ways of working across STS, identifying opportunities to improve productivity, decision quality, organizational effectiveness, and speed of execution.
• Leverage AI tools to accelerate research, analysis, strategic planning, communication development, workflow automation, and operational execution.
• Partner with functional leaders to embed practical AI-driven capabilities into business processes and operating mechanisms that create measurable business impact.
• Help build a culture of experimentation and continuous improvement through the adoption of innovative technologies and operating practices.

Governance, Risk & Controls

• Partner with Risk, Compliance, Legal, and Finance leaders to ensure appropriate governance structures are embedded across STS operations.
• Support executive oversight of business risks, regulatory commitments, strategic initiatives, and operational controls.
• Ensure operating processes enable disciplined decision-making, effective risk management, and sustainable business growth.

What you'll need:

• Bachelor's degree required.
• 15+ years of experience in strategy, business operations, management consulting, fintech, financial services, payments, banking technology, enterprise software, or related industries.
• Exceptional strategic thinking and structured problem-solving capabilities, including experience leading market assessments, competitive analysis, business case development, financial modeling, scenario planning, and executive-level recommendations.
• Proven experience partnering directly with executive leaders and driving business outcomes across complex, matrixed organizations.
• Strong understanding of technology platform businesses, payments, banking infrastructure, fintech, SaaS, or enterprise technology ecosystems.
• Outstanding written and verbal communication skills, with a demonstrated ability to distill ambiguity and complexity into actionable recommendations, executive-ready communications, and compelling narratives that influence senior stakeholders.
• Experience building operating mechanisms that improve organizational effectiveness, accountability, and execution.
• Strong analytical and financial acumen, including experience evaluating business performance, investment decisions, and growth opportunities.
• Demonstrated ability to lead highly complex, cross-functional initiatives from strategy development through execution.
• Strong AI fluency, including experience leveraging AI tools to improve productivity, analysis, communication, decision-making, and operational effectiveness.
• High degree of ownership, intellectual curiosity, and ability to operate effectively in fast-paced, evolving environments.

Nice to have:

• MBA or other advanced degree.
• Experience within payments, issuer processing, banking infrastructure, core banking, risk, fraud, or financial technology platforms.
• Prior experience in a Chief of Staff, Strategy, Corporate Development, General Manager, Business Operations, or Consulting leadership role.
• Experience supporting executives responsible for P&L ownership and large-scale organizational transformation.
• Experience scaling B2B technology, fintech, payments, or platform businesses serving enterprise clients.

About the Team & Role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

Robinhood has been tapped as the brokerage and initial trustee for Trump Accounts, and is working alongside BNY to develop and operate the Trump Accounts infrastructure to expand market access for the next generation of Americans. In this role, you will help build a world-class, intuitive platform, leveraging Robinhood’s industry-leading financial technology to deliver a standalone web and app experience for this historic national initiative.

The Retirements and Accounts team focuses on building and scaling systems that support long-term investing and account management for millions of customers. This team works closely with product, data, and infrastructure partners to deliver reliable, secure, and intuitive financial experiences. You will help shape systems that enable customers to plan for their financial future with confidence!

As a Staff Backend Engineer (IC6), you will serve as a foundational technical leader for this 0-to-1 initiative. You will be responsible for designing and building the critical backend architecture, pipelines, and complex cross-functional integrations required to interface securely with government systems and major banking partners like BNY. This is a high-visibility, high-impact role where you will directly shape a platform built to serve millions of future customers!

This role is based in our New York, NY office(s), with in-person attendance expected 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What You'll Do

• Lead the technical design, architectural strategy, and implementation of a brand-new, standalone backend infrastructure optimized for security, reliability, and scale.
• Design secure data pipelines and robust APIs to integrate government-backed registries, employer contribution frameworks, and institutional banking systems.
• Guide engineering teams across Robinhood's broader brokerage ecosystem, fostering technical excellence, setting high bar code standards, and mentoring senior engineers.
• Partner closely with Product, Security, Legal, and external stakeholders to navigate the unique protections and technical compliance protocols of a highly regulated government contract.
• Own backend stability and performance tuning ahead of initial high-volume user rollouts and the general public launch.

What You Bring

• 8+ years of software engineering experience with a proven track record of operating as a principal or staff-level engineer, driving multi-year technical vision, long-term architecture, and strategic direction for large-scale distributed systems.
• Advanced mastery-level proficiency in designing, building, and maintaining high-throughput, low-latency distributed infrastructure and secure data pipelines using Python or Go.
• Deep expertise in domain modeling, microservices architecture, and building highly reliable APIs capable of orchestrating complex cross-functional data flows across multiple engineering domains.
• Demonstrable execution in a zero-to-one product space, navigating high levels of technical ambiguity, setting foundational engineering patterns, and systematically de-risking complex technical blockers.
• Experience serving as a primary technical point of contact across an entire organization, with a strong commitment to raising the engineering bar by sponsoring and mentoring senior engineers.
• Exceptional communication skills with a proven capability to partner closely with Product, Security, Compliance, and external institutional partners to translate highly complex legal or regulatory constraints into clean, maintainable backend infrastructure.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

Legal Restrictive Notice: This position is restricted to US citizens or lawful permanent residents due to legal requirements.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Storage Platform team builds and operates the platform that powers database access across Robinhood. We own relational (Postgres/Aurora), key-value (DynamoDB), and caching systems, along with the SDKs, control plane automation, and data plane services that enable safe and reliable access at scale. Our mission is to standardize and strengthen how services connect to storage, improve reliability and performance, and reduce operational overhead through automation. We manage thousands of databases and hundreds of caching clusters supporting millions of users and critical brokerage workloads. Availability is our highest priority — our systems are designed to meet strict uptime targets, including no downtime during market hours.

As a Senior Software Engineer, you will build and improve core infrastructure used by many engineering teams, with a focus on reliability, performance, and operational excellence. You’ll deliver key components of data plane and control plane systems (for example: connection pooling, query routing, automation workflows, and observability) and help evolve patterns for safe, consistent database access. You’ll work closely with peers to design pragmatic solutions, reduce toil through automation, and improve how we operate storage systems at scale.

Here are a few talks + blog posts from the team!

• Listen to our director speak to the work we are building!
• Read a blog post or listen to this chat from members of the team!

This role is based in our Bellevue, WA office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Build and ship services that improve database reliability and performance, including connection pooling, query routing, and database access patterns
• Implement automation that reduces manual work for operating databases and caching clusters at scale (provisioning, configuration changes, backups, and routine operations)
• Improve observability for storage systems by adding metrics, logs, and alerts that help detect issues early and speed up incident response
• Diagnose and resolve production issues across storage infrastructure, including latency regressions, capacity constraints, and availability events
• Contribute to engineering standards for secure database connectivity (for example, encryption-in-transit) and safe usage guardrails

What you bring

• Strong experience building and operating backend or infrastructure systems in production environments
• Solid knowledge of PostgreSQL and relational database concepts (schema design, indexing, query performance, replication fundamentals)
• Proficiency in at least one backend language such as Go or Rust, with the ability to learn existing codebases quickly
• Experience with cloud infrastructure and containers (AWS and Kubernetes preferred), plus hands-on operational skills (on-call, incident response, and post-incident follow-ups)
• Familiarity with system observability practices and performance measurement (metrics, dashboards, logs, and tracing)

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Retirement Accounts team is focused on building a new government-backed investing platform designed to expand access to financial tools for the next generation. This team partners closely with internal engineering groups and external government stakeholders to design secure systems, integrate sensitive data sources, and deliver a reliable product that supports long-term financial participation. You’ll join a group working on a high-visibility initiative with meaningful business and societal impact!

As a Senior Software Engineer you will design and build core backend systems for a new standalone application, separate from the existing Robinhood app. You’ll work on services that integrate government data, support employer contribution features, and ensure high standards for data security and system reliability. This role requires close collaboration with engineers across multiple teams to deliver a scalable platform and support ongoing feature development after launch!

This role is based in our New York, NY offices, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Design, build, and maintain backend services using technologies such as Python or Go to support a new financial application
• Develop secure data pipelines that integrate external government data sources and internal systems
• Implement features that support account creation, contributions, and long-term account management
• Collaborate with product, frontend, and infrastructure teams to deliver end-to-end functionality
• Contribute to system design decisions that ensure reliability, scalability, and maintainability

What you bring

• You have experience building backend systems using languages such as Python or Go
• You have experience designing and maintaining scalable services and data pipelines
• You have worked on systems that require strong attention to data security and reliability
• You communicate clearly and work effectively with engineers and partners across teams
• You are comfortable contributing to projects with evolving requirements and timelines

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

Legal Restrictive Notice: This position is restricted to US citizens or lawful permanent residents due to legal requirements.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Data Compute team is a foundational infrastructure group at Robinhood, responsible for managing and evolving the company's large-scale Spark and Airflow environments. This team serves as a platform provider for all of Robinhood engineering, enabling everything from real-time analytics to critical compliance and operations workflows. We are currently leading major modernization efforts, migrating workloads to Databricks, adopting serverless patterns, and optimizing our lakehouse fundamentals. The team focuses on high reliability, cost efficiency, and delivering an exceptional developer experience for our internal customers!

As a Senior Software Engineer on the Data Compute team, you will be a key builder of our core ingestion and compute primitives. You will design and implement scalable infrastructure that supports millions of daily jobs while modernizing our platform onto Delta Lake and Unity Catalog. Your work will directly impact how data is processed across the entire company, from product engineering to analytics. You’ll partner with engineering leaders to drive technical direction and ensure our systems meet the highest standards for performance and governance. This is a chance to define the next generation of data processing at Robinhood!

This role is based in our Bellevue, WA office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Design and build scalable platform primitives for Spark and Airflow to support Robinhood’s global data infrastructure needs.
• Lead the migration and modernization of Spark workloads to serverless Databricks and Delta Lake architectures.
• Optimize compute resource utilization and efficiency to manage costs across large-scale distributed systems.
• Collaborate with internal teams across analytics and product engineering to deliver a seamless, self-serve data processing experience.
• Improve platform reliability and governance by implementing advanced metadata management and access controls via Unity Catalog and Trino.

What you bring

• Extensive experience with large-scale Spark and Databricks or similar platform infrastructure.
• Deep expertise in data orchestration using Airflow for complex job lifecycle management.
• Proven track record with lakehouse fundamentals, including S3-based data lakes and table/storage formats such as Delta Lake and Parquet.
• Familiarity with query and serving infrastructure such as Trino, Pinot, or Hive Metastore.
• Ability to own multi-team platform reliability, including cost optimization and developer experience initiatives.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

What You’ll Do

Payments Discovery & Strategy

• Lead structured discovery sessions to map a client’s end-to-end payment workflows—wire, ACH, SEPA, SWIFT, RTP, and beyond—identifying bottlenecks, approval gaps, and bank connectivity requirements.
• Advise clients on payment modernization strategies, including migration from legacy file-based formats (NACHA, MT101, MT103, ISO20022) to API-driven bank connectivity via the ClearConnect Gateway (CCG).

Bank API & Connectivity Implementation

• Configure and test bank connectivity for payment initiation, including SWIFT, H2H file exchange, and direct API integrations via the CCG connector framework.
• Serve as the Tier 3 escalation point for payment connectivity issues, diagnosing failures across bank portals, middleware, and the Ripple Treasury platform.
• Collaborate with the Platform Connectivity team to validate new bank connectors against client payment requirements, providing structured feedback on API capabilities and gaps.

Technical Configuration & Integration

• Configure payment templates, approval workflows, bank account hierarchies, and currency rules within Ripple Treasury to match each client’s operational model.
• Design and execute data mapping scripts and payment format transformations, owning the validation and quality assurance of all configuration logic.
• Manage ERP integrations —including SAP, Oracle, Workday, etc.—ensuring seamless payment data flow across the client’s financial systems stack.

What You’ll Bring

Payments Domain Expertise

• 3+ years of deep expertise in corporate payment operations, including multi-currency wire processing, payment factory design, SWIFT messaging (MT101, MT103, MT202), SEPA credit transfers, and domestic real-time payment rails (ACH, RTP, FedNow, Faster Payments).
• Hands-on experience with bank connectivity methods—SWIFT, SFTP/H2H file exchange, and direct bank APIs—and a working understanding of ISO 20022 message formats.
• Strong knowledge of payment controls: approval workflows, dual-authorization models, sanctions screening, and fraud detection frameworks in a corporate treasury context.

Technical Mastery

• Proficiency with TMS platforms (Ripple Treasury / GTreasury, Kyriba, SAP TRM, or equivalent) with specific focus on payment module configuration and bank account management.
• Comfort navigating complex data flows between treasury systems, ERPs, and banking portals—including file format transformation (MT101, ACH, ISO20022, etc.) and API-based data exchange.
• Experience using AI tools to accelerate configuration and documentation tasks, paired with the critical judgment to validate and refine AI-produced outputs.

Professional Experience

• 3+ years in client-facing treasury consulting, implementation, or professional services roles within a TMS, ERP, or fintech/banking technology environment.
• Demonstrated experience managing bank onboarding and connectivity projects from requirements gathering through UAT and go-live.
• Financial fluency—comfortable discussing cash positioning, payment netting, FX settlement, and intercompany payment structures with Corporate Treasury, Accounting, and CFO teams.

Core Competencies

• Consultative Mindset: You ask “why” before “how,” challenge legacy payment processes, and lead clients toward solutions that are both operationally sound and strategically scalable.
• Communication Skills: The ability to translate payment rail complexity and API mechanics into ROI-framed narratives for treasury leadership and finance executives.
• Problem-Solving DNA: A methodical approach to diagnosing payment failures—tracing issues from bank portal settings through middleware to platform configuration—rather than escalating or applying surface-level fixes.
• Cross-functional Collaboration: Proven ability to coordinate across bank partners, platform engineering, and client stakeholders to deliver connectivity outcomes on time and on scope.

THE WORK:

At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for a hard-working IT Support Specialist to join the team. They will need to be highly motivated and organized, able to work as part of a team. This position will work with the IT Support Manager!

WHAT YOU'LL DO:

• Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs.
• Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others.
• Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
• Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation.
• Lead New Hire IT Orientation and provide day-one technical guidance.
• Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom)
• Maintain accurate asset management and inventory records.
• Develop and maintain IT documentation for end users and internal teams.
• Support IT initiatives, including deployments, office moves, and system migrations.
• Provide coverage for teammates during absences; participate in global on-call rotations when required.

WHAT YOU'LL BRING:

• Proven experience providing IT support in a corporate environment.
• Proficiency with ticketing systems such as Jira and FreshService
• Hands-on experience supporting enterprise SaaS platforms.
• Familiarity with conference room technologies (Neat, Crestron, Logitech).
• Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting.
• Knowledge of information security best practices.
• Strong problem-solving and communication skills.
• Willingness to work onsite 5 days a week to foster collaboration, real-time troubleshooting, and team innovation.,

📍Dublin, Ireland  | 💰 €68,000 - €83,000, Incentive Awards tied to your performance + benefits | Hear from the team ✨

⭐Our Risk team

Monzo Europe is our Irish-based subsidiary and the home for Monzo’s expansion across the European Union. Newly authorised and scaling across Europe, we’re building a bank that feels radically different: simple, transparent and genuinely customer-obsessed, and we’re looking for an experienced Enterprise Risk Manager to help us grow safely and sustainably.

Enterprise Risk is at the centre of our risk governance, and this is a rare opportunity to work closely with teams across the business to develop and maintain enterprise risk management processes, standards and governance that are robust, pragmatic and enable innovation — balancing strong risk discipline with Monzo’s fast-moving, collaborative culture.

The role you are applying for is a Controlled Function (CF-2) within the meaning of the Central Bank Reform Act, 2010. For this role, appointment will be conditional on Monzo being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards issued by the Central Bank of Ireland. As a CF, the role holder will be subject to Conduct Standards under the Central Bank of Ireland Individual Accountability Framework (IAF) and will be required to take reasonable steps to ensure that the relevant conduct standards are met.

🔑You’ll play a key role by...

• Working closely with first-line teams to ensure that Enterprise Risk management activities are effectively embedded across the organisation.
• Supporting the coordination and maintenance of our Risk Appetite Framework and Statement across EU, ensuring it reflects our Attitude to Risk across all material risks.
• Leading the enterprise risk identification and materiality assessment process refresh, covering all material risks inherent to Monzo.
• Executing the risk horizon scanning and emerging risk assessment process, coordinating detailed impact analyses across business lines to proactively identify and mitigate future risks.
• Supporting and promoting a strong enterprise risk culture across the organisation by embedding risk awareness at all levels of the bank and delivering comprehensive training and awareness programmes 
• Maintaining the EU Risk Taxonomy and risk register, ensuring accurate classification and management of risks and controls.
• Maintaining the impact matrix, ensuring it accurately reflects the potential impact of identified risks.
• Supporting the delivery of comprehensive risk reports to the Board and Executive Committees.
• Supporting executive governance committees through effective co-ordination, administration and continuous improvement of governance processes.
• Support the end-to-end risk governance flow across the EU entity, providing committee secretariat support to ensure seamless escalation and regulatory compliance.
• Embedding Enterprise Frameworks, Policies and Standards in Europe, ensuring they are effectively implemented and take account of Monzo Group activities.

🤩 We’d love to hear from you if…

• You have a proven track record working in risk management roles within financial services in heavily regulated environments.
• You have proficiency in Enterprise Risk Management (ERM) tools and processes (Risk Frameworks, Risk Governance, Risk Assessments, Risk Appetite, Risk Reporting, etc.).
• You have strong knowledge of risk regulatory requirements from various European bodies, including the CBI, EBA, ECB/SSM and Basel frameworks.
• You have a strong knowledge of digital banking products, operations and associated risks.
• You have excellent analytical, relationship management and communication skills.
• You have excellent verbal and written communication skills, with the ability to influence and engage senior stakeholders.
• You thrive in a fast-paced environment, handling complexity with ease and communicating effectively.
• You are passionate about financial technology and motivated by the opportunity to be at the forefront of banking transformation in Ireland and across the EU.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰A base salary range of €68,000 - €83,000 ➕ Incentive Awards tied to your performance.

📍This role will have a hybrid working model, based in our Dublin 2 - 3 days a week

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

📚€1,200 learning budget each year to use on books, training courses and conferences.

🏥Private healthcare scheme

💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

🌈 The application journey has 4 key steps

• An introductory call with a member of the Monzo Recruitment team
• An initial call with the hiring manager
• A set of role specific and behavioural interviews
• A final call with the a member of the Executive team

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

If you're successful in applying for this role, we'll work with you to find a start date. In some cases, there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. We’ll be sure to communicate this with you and keep you updated.

#LI-ÉS1

📍Barcelona or Madrid, Spain  | 💰 A base salary range of €53,000 - €65,000, Incentive Awards tied to your performance + benefits | Hear from the team ✨

⭐Our Risk team

Monzo Europe is our Irish-based subsidiary and the home for Monzo’s expansion across the European Union. Newly authorised and scaling across Europe, we’re building a bank that feels radically different: simple, transparent and genuinely customer-obsessed, and we’re looking for an experienced Enterprise Risk Manager to help us grow safely and sustainably.

Enterprise Risk is at the centre of our risk governance, and this is a rare opportunity to work closely with teams across the business to develop and maintain enterprise risk management processes, standards and governance that are robust, pragmatic and enable innovation — balancing strong risk discipline with Monzo’s fast-moving, collaborative culture.

The role you are applying for is a Controlled Function (CF-2) within the meaning of the Central Bank Reform Act, 2010. For this role, appointment will be conditional on Monzo being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards issued by the Central Bank of Ireland. As a CF, the role holder will be subject to Conduct Standards under the Central Bank of Ireland Individual Accountability Framework (IAF) and will be required to take reasonable steps to ensure that the relevant conduct standards are met.

🔑You’ll play a key role by...

• Working closely with first-line teams to ensure that Enterprise Risk management activities are effectively embedded across the organisation.
• Supporting the coordination and maintenance of our Risk Appetite Framework and Statement across EU, ensuring it reflects our Attitude to Risk across all material risks.
• Leading the enterprise risk identification and materiality assessment process refresh, covering all material risks inherent to Monzo.
• Executing the risk horizon scanning and emerging risk assessment process, coordinating detailed impact analyses across business lines to proactively identify and mitigate future risks.
• Supporting and promoting a strong enterprise risk culture across the organisation by embedding risk awareness at all levels of the bank and delivering comprehensive training and awareness programmes 
• Maintaining the EU Risk Taxonomy and risk register, ensuring accurate classification and management of risks and controls.
• Maintaining the impact matrix, ensuring it accurately reflects the potential impact of identified risks.
• Supporting the delivery of comprehensive risk reports to the Board and Executive Committees.
• Supporting executive governance committees through effective co-ordination, administration and continuous improvement of governance processes.
• Support the end-to-end risk governance flow across the EU entity, providing committee secretariat support to ensure seamless escalation and regulatory compliance.
• Embedding Enterprise Frameworks, Policies and Standards in Europe, ensuring they are effectively implemented and take account of Monzo Group activities.

🤩 We’d love to hear from you if…

• You have a proven track record working in risk management roles within financial services in heavily regulated environments.
• You have proficiency in Enterprise Risk Management (ERM) tools and processes (Risk Frameworks, Risk Governance, Risk Assessments, Risk Appetite, Risk Reporting, etc.).
• You have strong knowledge of risk regulatory requirements from various European bodies, including the CBI, EBA, ECB/SSM and Basel frameworks.
• You have a strong knowledge of digital banking products, operations and associated risks.
• You have excellent analytical, relationship management and communication skills.
• You have excellent verbal and written communication skills, with the ability to influence and engage senior stakeholders.
• You thrive in a fast-paced environment, handling complexity with ease and communicating effectively.
• You are passionate about financial technology and motivated by the opportunity to be at the forefront of banking transformation in Ireland and across the EU.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰A base salary range of €53,000 - €65,000 ➕ Incentive Awards tied to your performance.

📍This role will have a hybrid working model, based in our Barcelona/Madrid office 2 - 3 days a week, however, you will be expected to travel to Monzo’s head offices in Dublin and/or London from time to time.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

🏝 Annual Leave - 38 days including public holidays

📚€1,200 learning budget each year to use on books, training courses and conferences.

🏥Private healthcare scheme

💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

🌈 The application journey has 4 key steps

• An introductory call with a member of the Monzo Recruitment team
• An initial call with the hiring manager
• A set of role specific and behavioural interviews
• A final call with the a member of the Executive team

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

If you're successful in applying for this role, we'll work with you to find a start date. In some cases, there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. We’ll be sure to communicate this with you and keep you updated.

#LI-ÉS1

As a core member of the Retirement Implementation team, you’ll be responsible for setting up customers with their new 401(k) retirement plan while providing a delightful experience. You’ll put their minds at ease by guiding them through the process, providing timely information, and keeping all the moving parts running smoothly. You will use your project-management skills to streamline plan administration, drive operations, and build the retirement engine that will make benefits with Gusto great.

We're looking for a client advocate who puts customers first and thrives on solving complex problems. As a Client Relationship Manager, you'll be the go-to partner for our B2B plan sponsors, managing inbound inquiries, proactively reaching out to at-risk accounts, and driving retention through consultative, thoughtful service. You'll sit at the intersection of customer experience, product feedback, and cross-functional collaboration, making a visible impact on both client satisfaction and business outcomes. This role is ideal for someone who brings empathy and analytical rigor in equal measure.

About the Role:

For small business owners, choosing a platform to integrate their benefits is one of the most important decisions they make. As a broker integration advocate, you'll own the customer journey from the moment a business signs up to integrate their benefits to the final implementation. Your goal: make sure every customer is ready to go when it leaves your hands, so benefits get to the finish line on time and accurately.

That means guiding small business owners through one of the most important (and most complex) decisions they make for their teams, and making the experience feel a lot less overwhelming than it sounds. It is meaningful work that directly impacts the lives of small business owners and their employees.

About the Team:

The Broker Integration team believes that great technology and great service aren't mutually exclusive. We're building both. Every team member takes real ownership of their work and makes a tangible impact every day. You'll bring your project-management instincts to keep onboarding moving, coordinate with internal and external partners, and help us continue raising the bar for what benefits at Gusto can look like.

As an AI-native company, we don't just use technology—it’s the backbone of how we work. We expect all team members to demonstrate digital fluency and a proactive approach to leveraging AI tooling to enhance accuracy, speed, and communication. At Gusto, every team member contributes to a significant daily impact on the lives of those we serve. If you take pride in getting the details right and helping customers get the coverage they deserve, this role is for you. 

Here’s what you’ll do day-to-day:

• Drive consultative outreach to keep customer onboarding on track : As the point of contact for our customers during this journey, you provide exceptional consultative customer service via phone, email and other channels. You educate our customers and anticipate their needs to ensure a smooth integration. That means anticipating where customers might get stuck, surfacing blockers early, and making sure nothing stalls because a customer didn't know what to do next.
• Be a real partner to your customers. You're not afraid to pick up the phone, and whether it's a call, an email, or a screen share, you're accessible, responsive, and clear. Customers should feel like they have someone in their corner.
• Project management: As the owner of the onboarding journey, you anticipate roadblocks and work with relevant partners, both internal and external, to ensure and a smooth and accurate integration of our customer’s benefits 
• Eligibility & Compliance: You review customer data against carrier eligibility standards to proactively mitigate errors and ensure both quality and compliance.
• End to end process: You own the entire onboarding journey: confirming eligibility, gathering the required information, building policies, managing enrollments and ensuring accuracy while keeping our customers informed and engaged along the way.

Here’s what we're looking for:

• Professional Experience: Minimum 3+ years of professional work experience, ideally within healthcare, health insurance brokerage, hospitality, or a fast-paced startup environment, where anticipating customers’ needs and delivering a great customer experience is a central part of the role.
• Curious about technology. AI tools and automation are part of how this team works. You don't need to be an expert, but you should be excited to learn and use tools like Glean, Gemini, and other LLM-based AI tools.
• Data-Driven Mindset: Proven success in metrics-based roles where data accuracy and hitting KPIs are central to customer success.
• Account management: Strong background in high-volume book of business under tight deadlines and seasonal peaks.
• Communication & Collaboration: Excellent customer communication skills with experience managing professional interactions with external company partners (brokers and insurance carriers) as well as customers.
• Adaptability: A skilled problem-solver who is comfortable navigating ambiguity and can pivot quickly in a dynamic operational setting.
• Self-Directed Execution: Highly self-motivated and capable of working both autonomously and collaboratively to meet individual and team goals.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $23.50/hr—26.44/hr in Denver. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above

About The Role :

This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer's shoes. Sometimes, you won't know the correct answer, but you are the kind of person who is always up for the challenge. We can't promise it will be easy, but we can promise it will be time well spent. 

Our success in the Benefit Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat. Our advocates take pride in finding resolutions to some of the most complex benefit questions from our small business owners. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.

You'll gain skills and experience working for one of the most exciting payroll and benefits platforms for small businesses. At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and performance reflection.

About The Team :

The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. As a Benefits Care Advocate at Gusto, you will guide our customers to solutions, answering queries via phone and email each day. 

Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap. 

Here’s what you’ll do day-to-day:

• You will own customers' inquiries from start to finish while keeping the customer updated at all times during the resolution process. While you can expect to primarily be on our live inbound phone channel for the entirety of your shift, a Benefit Customer Care Advocate should be prepared to flex onto our email and/or chat channels based on business needs.
• You will be expected to work a full-time 40-hour/week schedule during our hours of operation.
• You will meet the quality and productivity standards necessary to meet Gusto’s business standards for superior customer service and performance progression.
• You will collaborate closely with other advocates and across the company to influence product development.
• You will deliver exemplary customer service using a “search first” mentality, ensuring comprehensive research of a question is carried out through our various internal resources channels before asking for further support.
• You will expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.
• You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.
• You will be flexible to accommodate annual volume spikes from December through March when we require additional weekend overtime and blackout periods for paid time off to provide the best service possible to our customers during the most critical time of the year for small business owners.

Here’s what we're looking for:

• Experience: Minimum 2+ years of experience within the call center, technology, retail, or hospitality space and are seeking a new challenge. At least 1-year experience in a Customer-facing benefits role with a Broker, Carrier, or Benefits provider.Highly preferred, 2 years experience in the Benefit space.
• Technical Ability—You must feel comfortable working with multiple and perhaps new technologies in a digital-first environment (tools such as Salesforce, Slack, Confluence, and NICE Workstation are often used). You will navigate multiple digital systems and use customer data to inform decisions.
• Collaborative: A consummate teammate, ready to wear multiple hats, inspire those around you and work collectively while priding yourself in maintaining a professional brand and image.
• Accountable: A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction. Takes pride in seeing customer interactions through from start to finish.
• Manages Stress Effectively: You're an autonomous problem solver with a personality that thrives in a dynamic environment. You are not afraid to ask for help when the clock is ticking, but you always check your resources before sending out the call.
• Reliable: Individuals should take pride in showing up to work not only for themselves but for their customers. You’re proud of your perfect attendance award from grade school! 
• Ethical: You hold true to your values of providing top-tier customer service. You are self-motivated to continuously strive towards improvement to better the success of our team and our customers. Shortcuts should never be taken.
• Great written and verbal communicator: You are a confident communicator and methodical thinker. You consistently demonstrate exceptional writing and verbal communication skills and are adept at explaining technical concepts to a wide range of audiences. You understand the importance of listening to the customer before delivering service.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $20.51/hr—23.08/hr in Denver and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above.

About the Team

The Fireblocks Legal team is a strategic partner across the company, operating at the intersection of law, technology, and financial regulation. We support the development and launch of cutting-edge digital asset products in highly regulated environments, enabling business growth while managing legal and regulatory risk. Working closely with product, engineering, compliance, and senior leadership and C-suite, Legal plays a central role in shaping Fireblocks’ global strategy in the rapidly evolving digital assets ecosystem.

About the Role

As Associate General Counsel, you will serve as a trusted legal advisor to Fireblocks’ product, engineering, and senior leadership and C-suite. You will support the development, launch, and scaling of crypto and financial services products across multiple jurisdictions. This role blends deep regulatory expertise with practical, business-oriented judgment, and requires close collaboration across Legal, Product, Compliance, Risk, and Commercial teams.

You will have a direct impact on product strategy, regulatory readiness, and go-to-market execution, bringing a strong commercial mindset while acting as a strategic partner to senior leadership in a fast-paced, global environment.

What You’ll Do

• Serve as the primary legal advisor to product teams, supporting the design, launch, and scaling of new products and features across global markets
• Identify, assess, and advise on regulatory and legal considerations affecting product design, functionality, distribution, and user experience
• Provide strategic guidance on regulatory readiness, go-to-market planning, and jurisdictional expansion
• Draft, review, and maintain global and localized product terms, disclosures, and other customer-facing legal documentation
• Advise on product positioning, marketing, and platform presentation in light of regulatory, licensing, and consumer protection requirements
• Monitor and interpret global regulatory developments related to digital assets, custody, payments, stablecoins, and financial services, and translate them into actionable business guidance

Required Skills

• Juris Doctor (JD) degree from an accredited law school and admission to the NY bar
• 10+ years of legal experience with significant focus on regulated financial technology companies 
• Extensive expertise in payments regulation, digital asset custody, and related frameworks
• In-house experience at a fintech or digital asset company
• Track record of successfully launching regulated financial products in multiple jurisdictions
• Exceptional drafting, negotiation, and communication skills
• Ability to thrive in a high-pressure environment with limited resources
• Demonstrated experience working with financial institutions and structuring legal partnerships. 
• Familiarity with corporate governance best practices on a global scale.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $202,000 to $265,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. 

While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.

What you’ll do

As a Technical Consultant, you'll take ownership of the integration implementation for our customers, guiding them from kickoff to go-live. You will be responsible for translating a customer’s business requirements into an effective product configuration, solving challenges, and providing best practices related to Brex Integrations. Ultimately, you'll ensure that customers are equipped with the necessary knowledge to feel confident with their integrations, setting them up for long-term success.

Where you’ll work

This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own the successful integration of customer systems with Brex, managing the end-to-end implementation for systems like NetSuite, Sage Intacct, and QuickBooks to ensure a smooth and effective launch.
• Act as the primary technical advisor for your customers, applying your knowledge of ERP architecture and business processes to guide them toward an optimal integration setup.
• Lead project meetings and technical calls with customers, setting clear expectations, capturing detailed notes, and driving the project forward from kickoff to go-live.
• Contribute to customer enablement by helping create and refine training materials and Help Center content, empowering users and helping to minimize future escalations.
• Serve as the voice of the customer to our internal teams, translating their needs and feedback into actionable insights for our Product and Engineering partners.
• Actively contribute to the Integration team's collective knowledge, sharing insights from your projects and collaborating with peers to solve challenges and enhance our internal processes.

Requirements 

• 2+ years of experience in a customer-facing role, with direct experience implementing or configuring accounting systems like QuickBooks Online, NetSuite, or Xero.
• Functional expertise in key accounting and finance areas, including General Ledger, Accounts Payable, Expense Management, and HRIS.
• Strong project management skills, with the ability to own deliverables, track timelines, and drive straightforward projects to successful completion.
• Experience translating basic business requirements into product configurations and providing solutions that meet immediate customer needs.
• Excellent communication skills, with a proven ability to explain technical concepts to non-technical stakeholders and manage customer expectations.
• A collaborative approach to problem-solving, with experience working across teams to resolve issues and a demonstrated ability to recognize when to escalate for guidance.

Bonus Points

• HRIS/SSO subject matter expert
• Accounting or Finance background 

Compensation

The expected salary range for this role is $89,600 - $112,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

What you’ll do

As a Technical Consultant, you'll take ownership of the integration implementation for our customers, guiding them from kickoff to go-live. You will be responsible for translating a customer’s business requirements into an effective product configuration, solving challenges, and providing best practices related to Brex Integrations. Ultimately, you'll ensure that customers are equipped with the necessary knowledge to feel confident with their integrations, setting them up for long-term success.

Where you’ll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own the successful integration of customer systems with Brex, managing the end-to-end implementation for systems like NetSuite, Sage Intacct, and QuickBooks to ensure a smooth and effective launch.
• Act as the primary technical advisor for your customers, applying your knowledge of ERP architecture and business processes to guide them toward an optimal integration setup.
• Lead project meetings and technical calls with customers, setting clear expectations, capturing detailed notes, and driving the project forward from kickoff to go-live.
• Contribute to customer enablement by helping create and refine training materials and Help Center content, empowering users and helping to minimize future escalations.
• Serve as the voice of the customer to our internal teams, translating their needs and feedback into actionable insights for our Product and Engineering partners.
• Actively contribute to the Integration team's collective knowledge, sharing insights from your projects and collaborating with peers to solve challenges and enhance our internal processes.

Requirements 

• 2+ years of experience in a customer-facing role, with direct experience implementing or configuring accounting systems like QuickBooks Online, NetSuite, or Xero.
• Functional expertise in key accounting and finance areas, including General Ledger, Accounts Payable, Expense Management, and HRIS.
• Strong project management skills, with the ability to own deliverables, track timelines, and drive straightforward projects to successful completion.
• Experience translating basic business requirements into product configurations and providing solutions that meet immediate customer needs.
• Excellent communication skills, with a proven ability to explain technical concepts to non-technical stakeholders and manage customer expectations.
• A collaborative approach to problem-solving, with experience working across teams to resolve issues and a demonstrated ability to recognize when to escalate for guidance.

Bonus Points

• HRIS/SSO subject matter expert
• Accounting or Finance background 

Compensation

The expected salary range for this role is $89,600 - $112,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

What you’ll do

As a Technical Consultant, you'll take ownership of the integration implementation for our customers, guiding them from kickoff to go-live. You will be responsible for translating a customer’s business requirements into an effective product configuration, solving challenges, and providing best practices related to Brex Integrations. Ultimately, you'll ensure that customers are equipped with the necessary knowledge to feel confident with their integrations, setting them up for long-term success.

Where you’ll work

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own the successful integration of customer systems with Brex, managing the end-to-end implementation for systems like NetSuite, Sage Intacct, and QuickBooks to ensure a smooth and effective launch.
• Act as the primary technical advisor for your customers, applying your knowledge of ERP architecture and business processes to guide them toward an optimal integration setup.
• Lead project meetings and technical calls with customers, setting clear expectations, capturing detailed notes, and driving the project forward from kickoff to go-live.
• Contribute to customer enablement by helping create and refine training materials and Help Center content, empowering users and helping to minimize future escalations.
• Serve as the voice of the customer to our internal teams, translating their needs and feedback into actionable insights for our Product and Engineering partners.
• Actively contribute to the Integration team's collective knowledge, sharing insights from your projects and collaborating with peers to solve challenges and enhance our internal processes.

Requirements 

• 2+ years of experience in a customer-facing role, with direct experience implementing or configuring accounting systems like QuickBooks Online, NetSuite, or Xero.
• Functional expertise in key accounting and finance areas, including General Ledger, Accounts Payable, Expense Management, and HRIS.
• Strong project management skills, with the ability to own deliverables, track timelines, and drive straightforward projects to successful completion.
• Experience translating basic business requirements into product configurations and providing solutions that meet immediate customer needs.
• Excellent communication skills, with a proven ability to explain technical concepts to non-technical stakeholders and manage customer expectations.
• A collaborative approach to problem-solving, with experience working across teams to resolve issues and a demonstrated ability to recognize when to escalate for guidance.

Bonus Points

• HRIS/SSO subject matter expert
• Accounting or Finance background 

Compensation

The expected salary range for this role is $101,248 - $126,560.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

What you’ll do

As a Technical Consultant, you'll take ownership of the integration implementation for our customers, guiding them from kickoff to go-live. You will be responsible for translating a customer’s business requirements into an effective product configuration, solving challenges, and providing best practices related to Brex Integrations. Ultimately, you'll ensure that customers are equipped with the necessary knowledge to feel confident with their integrations, setting them up for long-term success.

Where you’ll work

This role will be based in our New York office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Own the successful integration of customer systems with Brex, managing the end-to-end implementation for systems like NetSuite, Sage Intacct, and QuickBooks to ensure a smooth and effective launch.
• Act as the primary technical advisor for your customers, applying your knowledge of ERP architecture and business processes to guide them toward an optimal integration setup.
• Lead project meetings and technical calls with customers, setting clear expectations, capturing detailed notes, and driving the project forward from kickoff to go-live.
• Contribute to customer enablement by helping create and refine training materials and Help Center content, empowering users and helping to minimize future escalations.
• Serve as the voice of the customer to our internal teams, translating their needs and feedback into actionable insights for our Product and Engineering partners.
• Actively contribute to the Integration team's collective knowledge, sharing insights from your projects and collaborating with peers to solve challenges and enhance our internal processes.

Requirements 

• 2+ years of experience in a customer-facing role, with direct experience implementing or configuring accounting systems like QuickBooks Online, NetSuite, or Xero.
• Functional expertise in key accounting and finance areas, including General Ledger, Accounts Payable, Expense Management, and HRIS.
• Strong project management skills, with the ability to own deliverables, track timelines, and drive straightforward projects to successful completion.
• Experience translating basic business requirements into product configurations and providing solutions that meet immediate customer needs.
• Excellent communication skills, with a proven ability to explain technical concepts to non-technical stakeholders and manage customer expectations.
• A collaborative approach to problem-solving, with experience working across teams to resolve issues and a demonstrated ability to recognize when to escalate for guidance.

Bonus Points

• HRIS/SSO subject matter expert
• Accounting or Finance background 

Compensation

The expected salary range for this role is $101,248 - $126,560.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.