Associate, Customer Support - Live chat

Bitpanda simplifies wealth creation. Founded in 2014 in Vienna, Austria, Bitpanda helps people build financial freedom through a user-friendly, trade-everything platform for cryptocurrencies, crypto indices, stocks, precious metals and commodities, serving more than 7 million customers across Europe.

As a Customer Support Associate (Live Chat), you'll be the go-to person users turn to for questions, problem-solving, and support, primarily via live chat and tickets. This role is a great way to kickstart a career in fintech, offering hands-on experience in a fast-moving international environment.

Requires fluent English and German (other EU languages an advantage), curiosity about fintech/investing/crypto, being detail-oriented and comfortable juggling multiple chats, and thriving in a fast-paced international team environment. Flexible with shift-based scheduling including evenings and weekends.

Location: Vienna, Austria (hybrid, with 25 remote days/year). Benefits include stock options, mental wellbeing support, and 8 weeks gender-neutral parental leave.