First seen on Finjobsly on 10 Nov 2026, tracked for 1 day, last confirmed live on 12 Nov 2026.
Gemini has 29 open roles on Finjobsly, 4 of them first seen in the last 30 days. Most are in Tooling (4), Marketing (3) and Predictions (3). Its open roles have been tracked on Finjobsly for a median of 105 days.
Finjobsly currently tracks 191 open customer success roles in all the countries it covers, across 28 employers. 75 of them were first seen in the last 30 days. Those open roles have been tracked for a median of 48 days so far. That is how long today's openings have been listed, not how long roles take to fill. 61% of the 141 that state a work style are remote. 33% are Mid-Level level, the level of this listing.
Source: Finjobsly tracking of employer careers pages, as of 12 Nov 2026. Figures cover roles listed on Finjobsly only.
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You’ll field inbound calls and Zendesk tickets, resolve issues, act as the bridge between customers and cross‑functional teams, keep runbooks and documentation up‑to‑date, and drive process‑improvement projects while covering occasional weekend shifts.
3‑4 years of customer support experience (ideally in financial services), familiarity with crypto, strong verbal and written communication, and hands‑on expertise configuring Zendesk Support, Guide, and Chat.
Delivering reliable, empathetic support is critical to maintaining trust in Gemini’s Credit Card product and upholding the company’s mission to provide secure, user‑friendly access to the decentralized financial ecosystem.
A detail‑oriented, proactive self‑starter who thrives in a fast‑paced, regulated fintech environment, enjoys solving complex problems end‑to‑end, and is comfortable with flexible hours and weekend on‑call duties.
About the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Credit Card Support
The Role: Associate, Customer Support
At Gemini, our Credit Card Support Associates play a crucial role in delivering exceptional customer service and ensuring efficient resolution of inquiries. They are dedicated to providing clear, effective support, addressing customer needs with precision, and upholding our high service standards. We are seeking a driven, self-motivated individual with strong interpersonal skills who thrives in a fast-paced environment. The ideal candidate is highly organized, detail-oriented, proactive, and ready to make an immediate impact by delivering reliable and efficient support to our customers.
Responsibilities:
It Pays to Work Here
We take a holistic approach to compensation at Gemini, which includes:
In Singapore, we have a hybrid work policy. Employees are expected to work from the office part of the week. We believe our hybrid approach increases productivity through more in-person collaboration where possible. All employees are required to onboard in-person at our office.
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
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