Enterprise Account Manager, Platforms

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

Account Manager, Platforms

Adyen’s value goes beyond e-commerce and In-Person payments with a broad offering of embedded financial services like issuing, bank accounts and credit covering the whole value chain.

As a Platforms Enterprise Account Manager in Sydney, you will educate and lead our partners through continuous growth on the Adyen for Platforms solution. The focus will be on global SaaS platforms and e-commerce marketplaces who give access to a range of merchants and individuals; so you’re not only building long lasting relationships, but also help activate new revenue streams through Adyen’s solutions beyond payments processing.

The strong partnership focus within Account Management will drive innovation, scalability and expansion to enable our partners to build a profitable payments layer into their solutions, while supporting its optimal integration into the Sales, Onboarding, Risk, Finance and Product Teams on the merchant’s side.

What you'll do

• Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories. 
• Project management: Prioritise and execute on short and long term projects with varying timelines across multiple accounts.
• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts.
• Relationship management: Build strong customer relationships and navigate their organisations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones. 
• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop.

What they're looking for

• You have 5+ years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side
• Experience working within payments, financial services, marketplaces, or SaaS platforms.
• Enjoy engaging others and developing strong working relationships at all levels of management
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
• Comfortable synthesising complex data sets and using data to tell a story 
• Excited to prioritise and manage multiple projects across different departments, while motivating and collaborating with others to achieve results

What they're looking for

• This role is based out of our Sydney office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles. 
• You have full professional written and verbal proficiency in English (other languages are a plus) 
• Some domestic and international travel required

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.