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Own the success and satisfaction of enterprise merchants, driving growth through share‑of‑wallet expansion, cross‑selling, upselling and delivering payment expertise while coordinating internal projects.
4+ years managing enterprise clients in fast‑paced environments, proven record of winning cross‑sell/upsell deals (e‑commerce, gaming, streaming, etc.), strong commercial acumen, project management skills and a high‑energy, self‑starter attitude; payments knowledge is a plus.
The role fuels Adyen’s APAC ambitions by deepening relationships with key merchants, increasing revenue, and ensuring a best‑in‑class payment experience that supports the company’s growth and innovation goals.
Dynamic, entrepreneurial networkers who thrive in ambiguous, multicultural settings, enjoy building senior‑level relationships, and are comfortable with occasional travel and office‑first collaboration.
This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Account Manager
We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow
What you'll do
Who you are
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Kuala Lumpur office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Be fully responsible for the success and satisfaction of your merchants.
Drive growth through increasing share of wallet, cross-selling, and upselling, bringing valuable insights and building strong relationships with key contacts.
Build and sustain relationships with key merchant stakeholders to drive the best possible merchant experience.
Assess, clarify, and validate customer needs on an ongoing basis, delivering expertise and guidance as merchants craft their payments strategy.
Work and collaborate with colleagues in the global Adyen team.
