SoFi

The role:

SoFi Technologies Inc. is seeking a skilled and experienced Senior Staff Credit Risk Analyst to join our dynamic team. As a key contributor, you will play a crucial role in the development and execution of industry best Credit Risk Management. The incumbent will improve comprehensive risk management capabilities for a rapidly growing bank holding company – ensuring robust defensive and offensive analytical capabilities –  The contributor will play an essential role in fostering regulatory readiness and maturing a strong effective challenge second-line function across Credit Risk. 

The Credit Risk Oversight (2LOD) Senior Staff Credit Risk Analyst role is critical to success across SoFi Technologies, Inc., SoFi Bank, NA, and operating subsidiaries. The incumbent will contribute to the second-line oversight of credit risk across all SoFi’s Small Business lending products. The role will perform advanced analytics to identify gaps and opportunities in the credit risk strategies and policies to ensure effective controls, performance monitoring and maintain an effective challenge environment.  

What you’ll do: 

• Provide analytical support for data-driven insight generation to provide effective challenge to first line Credit through a combination of Small Business loan expertise and high-quality analytical thought processes

• Support 2nd line Small Business Credit Risk by driving robust monitoring and adherence to risk appetite, risk identification, issue management and regulatory reporting

• Monitor operational performance, roll rates, delinquent inventory, and credit loss trends.  Perform diagnostic analyses on all aspects of Portfolio Management policies to assure strategies are fully optimized.  Effectively communicate these trends to management

• Review KPI/KRIs to monitor credit performance and and evaluate the effectiveness of current policies and procedures

What you’ll need:

• Bachelor's degree and 12+ years of related experience or Master's degree and 8+ years of related experience

• Industry knowledge, including a sound understanding of relevant regulations 

• Proactive go-getter able to to work in a fast-paced environment and proven ability to innovate 

• High motivation to drive change, eager to learn, and able to work collaboratively in a complex and fluid environment

• Demonstrated ability to think critically to identify and solve problems through structured analytical reasoning;  Excellent verbal, written and presentation / story-telling skills to bring analysis findings to the forefront and influence change.

• Proven analytical and data mining skills ; excellent command over one or more of SQL, Python, R, SAS.  Previous experience creating analytics on Tableau a plus

• Working familiarity with automated monitoring tools and incident remediation

The role:

SoFi is looking for a Senior Accountant with financial services experience to support SoFi Bank’s regulatory reporting functions. The ideal candidate is eager to learn, takes an innovative approach to solving problems, and is committed to improving our end-to-end accounting processes. In this role, you will play a key part in ensuring reporting accuracy and driving efficiency across regulatory reporting workflows.

 What you’ll do:

• Assist with the preparation, review, and submission of regulatory filings for SoFi Bank and the bank holding company, including the Call Report, FRY-9C, FRY-11, FRY-9LP, and related documents
• Participate in the research and documentation of new and revised regulatory reporting requirements
• Prepare responses to inquiries from federal regulators 
• Responsible for maintenance of regulatory reports within Axiom ControllerView 
• Review detailed account reconciliations, journal entries and supporting documentation
• Review intercompany transactions in accordance with GAAP and Regulation W
• Identify areas of improvement within the department for efficiency or risk control enhancements
• Support employees in the preparation of easy of complete and easy to follow workpapers explaining accounting topics, procedures, and conclusions
• Assist with quarterly reviews, regulatory exams, and year-end annual audit
• Provide level appropriate coaching to accounting staff and interns, as needed
• Support any additional ad-hoc projects related to SoFi Bank

What you’ll need:

• 4-5 years of relevant experience in a professional, fast-moving environment
• A strong background in banking or financial services institutions
• CPA designation preferred
• Bachelor’s degree or equivalent experience in a related field
• Strong verbal and written communication skills
• Must demonstrate attention to detail, analytical abilities, and consistent follow-through, including project management skills with the ability to proactively resolve problems while consistently meeting deadlines
• Experience working with financial and/or regulatory reporting preferred
• Ability to collaborate with cross-functional teams, including product engineering, legal, enterprise risk management, compliance, treasury, and finance
• Strong organizational and analytical skills
• Background in accounting and the application of U.S. Generally Accepted Accounting Principles (“GAAP”) including education or work experience preferred

Nice to have:

• Experience with ERP and regulatory systems
• Public company experience
• Strong knowledge of technical accounting and public company best practices
• Bank start-up experience

The role:

SoFi is seeking a highly motivated Staff Data Scientist to join the Marketing Data Science (MDS) team. The MDS team plays a crucial role in enabling data-driven decisions across SoFi's Marketing organization through robust analytics, modeling, experimentation, and measurement. 

This exciting new role will focus on supporting the development and execution of top-tier marketing strategies specifically within the Direct Mail (DM) channel. The DM channel is a key driver of revenue and new account acquisition for SoFi, encompassing all lending products—including Personal Loans, Home Loans, Student Loan Refinance, In-school Loans, and Credit Cards—as well as Checking & Savings, Small Medium Business Loans, and future products.

This position is ideal for someone passionate about utilizing data for problem-solving in a fast-paced environment. It requires direct interface with marketing managers, channel owners, and third-party partners to collaboratively identify opportunities for improvement and enhanced efficiency.

What you’ll do: 

• Lead the end-to-end Direct Mail (DM) campaigns, including pre-screened (PS) and invitation-to-apply (ITA) across products. This encompasses identifying the underwriting, marketing and suppression rules, clearly defining the data source and logic, executing the code, validating the result and file ingestion, managing the approval process and tracking the campaign performance.
• Ensure a clear understanding of campaign schedules and deliverables. Diligently manage the status of each step, noting any dependencies, delays, or challenges. Escalate issues to business partners or upper management as necessary and propose actions for resolution.
• Manage the offshore team, providing project assignments, technical guidance, and coaching. Act as the key liaison between onshore and offshore teams, translating onshore needs, coordinating campaign execution and validation, and collaborating on performance analysis and readouts.
• Partner with channel owners and marketing managers to develop strategies for optimizing and expanding target audiences, improving conversion rates, and maximizing return on investment (ROI).
• Support ad-hoc campaign execution or analytics requests outside of the BAU schedule, demonstrating flexibility to accommodate business needs, focusing on solutioning, and finding ways to optimize efficiency and cost.
• Work with Bureau and 3rd party partners to explore new data, models or ideas to drive business growth besides campaign execution.
• Proactively measure and analyze the effectiveness and ROI of marketing campaigns and strategies, providing data-driven recommendations and driving informed actions.
• Translate complex business objectives into actionable, data-driven tactics and campaigns that deliver immediate results and build a strong foundation for sustained growth.
• Convert complex data into clear, compelling narratives and concise presentations to inform and guide senior management decision-making.

What you’ll need:

• Bachelor's degree in Computer Science, Math, Physics, Engineering, or a quantitative field required; Master's degree preferred.
• 8+ years of relevant marketing experience in the financial services industry, with a focus on pre-screened/pre-approved campaigns.
• Proficiency in SQL, Python, and Tableau.
• Experience building data pipelines with Airflow, preferably in Snowflake.
• Demonstrated experience with experimentation and hypothesis testing.
• Knowledge of statistical modeling or machine learning is a plus.
• High intellectual curiosity and a quick learner of new technical skills.
• Ability to initiate and drive projects independently to completion, and ability to clearly communicate technical information to diverse audiences.
• Strong relationship-building and collaborative skills.
• Ability to thrive in a dynamic, cross-functional environment with keen attention to detail.

The role:

We are looking for an experienced insurance agent to help build the SoFi Protect business and deliver exceptional experiences for SoFi members. SoFi Protect is the in-house insurance agency helping SoFi members fulfill their protection needs across Life, Home, and Auto Insurance.

If you like to SELL and ADVISE customers this role is for you. You will interact with members via email, chat, and phone to provide guidance and help them through coverage conversations. Since this is a newer part of the SoFi business, you will also be integral in building out the core processes and functions to shape and define how insurance is sold at SoFi.

This opportunity is for go-getters who want to be in a business at an early stage, helping to shape the future and accelerate their careers in sales and operations. By running after problems, putting members first, and having a positive approach, you will thrive and deliver differentiated experiences for our members.

What you’ll do: 

• Engage potential and current members via phone, email, text, and chat to assist with their insurance needs
• Receive new leads and manage a pipeline of both SoFi members and direct-to-consumer leads
• Drive the entire lifecycle of the insurance sale from intake to quoting to fulfillment, navigating our panel of insurance providers.
• Assist the Business Lead of Protect with the operational build-out of SoFi Protect products and services 
• Identify cross-sell opportunities and help close any coverage gaps.
• Work collaboratively with cross-functional teams to help further enhance the business.

We are a small team looking for someone who wants to be collaborative, identify problems, and have a voice in making the business better.

What you’ll need:

• 2+ years of experience selling Property & Casualty Insurance 
• Must have valid state active licenses in Property & Casualty or Personal Lines insurance
• Excellent written and verbal communication skills 
• Proven interpersonal and sales skills with a track record of meeting or exceeding sales goals are highly preferred
• Ability to multitask and stay organized to meet deadlines on time 
• Ability to analyze members' needs and provide a tailored insurance solution 
• Self-motivated, resourceful, and flexible with the ability to take an entrepreneurial approach to problem-solving 

Nice to have

• Independent agency experience working with broad range of insurance carriers
• Servicing experience
• Life insurance experience

The role:

SoFi Mortgage is seeking a proactive and detail-oriented Production Assistant to provide essential support to our loan officers in managing the loan origination process. The Production Assistant will play a critical role in gathering borrower information, preparing loan files, and ensuring a seamless experience for clients. The successful candidate will have strong organizational skills, effective communication abilities, and a passion for customer service.

What you’ll do: 

• The Production Assistant pulls and analyzes customer credit, reviews income, asset documents and understands how to structure a loan
• This position also involves running DU, stacking and submitting files, requesting and clearing underwriting conditions, as well as communicating with borrowers and realtors
• Primary contact between clients and Loan Originators
• Taking application information over the phone and scheduling appointments
• Track all requested documents in Encompass and/or Salesforce
• Review received documentation within 24 hours for discrepancies, omissions, asset and income verification and Encompass updates based on verified information
• Work with Mortgage Loan Originators to resolve any problems with files and documents
• Comply with Company policy and procedures to ensure all files are complete
• Attend team meetings
• Comply with applicable state and federal compliance guidelines

What you’ll need:

• Two years of professional office experience
• One year of mortgage or banking industry experience
• NMLS License Required under the terms of the S.A.F.E. Act of 2008 (“SAFE Act”) 
• General knowledge of FNMA, FHLMC, FHA and VAguidelines
• Prior Encompass LOS system experience or other mortgage processing software
• Proficient in Google docs 
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Excellent communication skills

Nice to have:

• Working knowledge of Encompass, Blend and/or SalesForce. 
• 1+ years of origination experience
• National and any state level NMLS licensing in the past 12 months  

The role:

We are seeking an experienced Senior Manager, Secured Commercial Real Estate Lending to help lead SoFi Bank’s secured commercial real estate lending function. This role will oversee complex workflows across the commercial lending lifecycle, including origination, underwriting, credit administration, portfolio management, servicing coordination, and ongoing portfolio monitoring.

This leader will be responsible for driving day-to-day execution, operational planning, resourcing, KPIs, KRIs, credit strategy implementation, portfolio discipline, and risk monitoring for the secured commercial real estate lending unit. The Senior Manager will partner closely with Credit, Risk, Operations, Finance, Legal, Compliance, Servicing, and senior leadership to ensure the function operates with strong governance, sound credit judgment, scalable processes, and clear accountability.

The ideal candidate is a seasoned commercial lending and credit leader with deep expertise in secured commercial real estate lending, strong problem-solving skills, and experience leading complex workflows across teams or business environments.

What you’ll do:

Lead complex commercial lending workflows

• Lead key workflows across the secured commercial real estate lending lifecycle, including originations, underwriting, credit administration, portfolio monitoring, servicing handoffs, and borrower management.
• Independently manage day-to-day operations, planning, prioritization, and resourcing for the commercial real estate lending team.
• Support the execution of the strategic roadmap for the unit, aligning team priorities with broader credit, risk, financial, operational, and regulatory objectives.
• Establish and manage KPIs, KRIs, operating routines, reporting standards, and portfolio performance expectations.
• Partner with senior leadership on decisions that may have long-range implications for credit strategy, growth, risk appetite, and operational execution.

Drive credit strategy execution, risk management, and portfolio oversight

• Help develop, implement, and refine credit strategy for secured commercial real estate lending.
• Ensure lending activity is consistent with approved credit policy, risk appetite, regulatory expectations, and business objectives.
• Monitor portfolio performance, credit quality, borrower trends, collateral performance, concentration risk, and emerging risk indicators.
• Lead analysis and resolution of complex credit, operational, market, and servicing issues that may impact the portfolio.
• Recommend changes to underwriting standards, credit procedures, approval workflows, loan review routines, and portfolio governance.

Own operating discipline and performance management

• Manage performance against business goals, credit metrics, risk indicators, and profitability expectations.
• Build and maintain management reporting for production, portfolio trends, credit quality, exceptions, risk concentrations, and operational performance.
• Lead process improvement initiatives to improve scalability, efficiency, control effectiveness, and execution quality.
• Support audit, regulatory, loan review, and internal governance activities by ensuring strong documentation, controls, and reporting practices.
• Partner with Finance and Risk to support forecasting, loss expectations, profitability analysis, and broader portfolio strategy.

Partner cross-functionally to drive execution

• Partner with Risk, Operations, Finance, Legal, Compliance, Servicing, Product, and other stakeholders to support consistent execution and appropriate governance.
• Influence function-level decisions through partnership with senior leaders, cross-functional teams, and higher-level individual contributors.
• Collaborate with stakeholders to mitigate risk of operational delays, costs, resource constraints, credit issues, or servicing challenges.
• Prepare and present updates on business performance, portfolio health, risk trends, key decisions, and strategic initiatives.
• Escalate material credit, operational, compliance, regulatory, or servicing matters in a timely and effective manner.

Lead and develop the team

• Lead and develop a team that may include associate managers, supervisors, credit professionals, portfolio managers, underwriters, and individual contributors.
• Set clear expectations for performance, accountability, communication, decision-making, and stakeholder engagement.
• Coach team members to strengthen credit judgment, execution discipline, technical expertise, and business ownership.
• Support appropriate team coverage, workload management, and continuity across the lending lifecycle.
• Foster a culture of strong credit discipline, collaboration, ownership, risk awareness, and continuous improvement.

Skills that make someone successful in this role:

• Deep experience in commercial real estate lending, commercial credit, portfolio management, credit administration, or related financial services disciplines.
• Strong understanding of secured commercial real estate lending, including origination, underwriting, collateral analysis, risk rating, portfolio monitoring, borrower management, and servicing coordination.
• Ability to solve highly complex problems within commercial lending and credit that shape the direction of the function.
• Strong credit judgment and ability to take calculated risks while consulting senior leadership on decisions with long-range implications.
• Experience managing complex workflows, operating routines, resourcing, and execution across teams or business environments.
• Strong understanding of bank credit policy, risk appetite, portfolio governance, regulatory expectations, audit readiness, and control environments.
• Experience developing and managing KPIs, KRIs, credit quality metrics, portfolio reporting, concentration monitoring, and management-level performance updates.
• Ability to identify emerging risks, develop action plans, and lead cross-functional teams through resolution.
• Strong communication skills, including the ability to clearly explain complex credit, risk, operational, and strategic matters.
• Proven ability to influence senior leaders, business partners, and cross-functional stakeholders to drive business results.
• Demonstrated experience leading teams through growth, process improvement, modernization, or operational change.
• Strong discipline around documentation, controls, policy adherence, governance, and consistent execution.

Qualifications:

• Bachelor’s degree and 12+ years of related experience in commercial real estate lending, commercial credit, banking, risk management, portfolio management, or a related financial services discipline; or Master’s degree and 10+ years of related experience.
• Significant experience leading commercial real estate credit, lending, portfolio management, or credit administration functions, preferably within a regulated bank or financial institution.
• Experience leading multiple complex workflows across teams or business environments.
• Experience managing credit strategy execution, portfolio performance, underwriting standards, credit policy, risk indicators, business metrics, and portfolio governance.
• Experience leading both origination-facing and portfolio management or servicing-adjacent workflows across the commercial lending lifecycle.
• Experience managing day-to-day operations, planning, execution, prioritization, and resourcing for a team or function.
• Experience leading teams, developing talent, and managing associate managers, supervisors, or individual contributors.
• Familiarity with bank regulatory expectations, CECL, credit loss forecasting, regulatory exams, internal audits, loan review, or enterprise risk management.
• Experience modernizing credit policies, underwriting standards, operating procedures, reporting frameworks, controls, or governance routines.
• Experience preparing senior management, audit, regulatory, or portfolio performance reporting.
• Experience supporting or managing commercial real estate lending through periods of growth, market stress, operational change, or business transformation.

The Team

The Borrow design team at SoFi is responsible for crafting seamless, intuitive experiences across all loan products, helping people to borrow money to achieve financial independence and realize their ambitions.

Although borrowing money can often feel overwhelming and complex, our role as product designers at SoFi is to ensure that the overall experience minimizes friction. Our responsibility is to shape the future of loan products and personal finance by delivering designs for new features, products and improving current experiences to better serve our members as they make payments on their SoFi loans.

The lending journey for our members consists of two key milestones: first, applying for a loan, and second, making timely payments after the loan is funded. This role specifically focuses on the first milestone, particularly in the Home Loan sector. The team is responsible for designing experiences that assist both new and existing SoFi members in learning about and applying for mortgages, refinancing their homes, and securing credit lines and home equity loans.

You will collaborate across several product areas alongside product managers, engineers, and researchers to create and deliver cohesive experiences that transform the lending landscape for our members.

The Role

As a Staff Product Designer, it will be your responsibility to imagine the future of personal finance, drive new initiatives, set a high standard for excellence, and collaborate with a multi-disciplinary set of stakeholders. You will communicate, evolve, and execute a strong product design standard that showcases SoFi as a leader in financial innovation.

In addition, you'll coordinate with designers from other product areas to align the larger SoFi ecosystem, contributing to short and long-term strategic direction, creating and maintaining high visual standards, and maintaining a strong focus on user needs.

Strong craft is a must — with a strong foundation in interaction and visual design, you understand what it takes to digest a complex problem and create simple, usable, and scalable solutions.

SoFi has achieved significant growth and has ambitious plans ahead, but to continue this growth, we need great talent. And that starts with you.

Responsibilities

• Use a design thinking process toward establishing and executing vision for the team initiatives.
• Develop user-centered design solutions based on research, member insights, and industry best practices.
• Challenge the status quo, push innovation, and inspire people toward a unified outcome.
• Work across the entire product life cycle and make an impact at different stages of the product: building vision & strategy, ensuring all the loose ends are tied up when executing, and making sure everything is properly specified for engineering to build.
• Collaborate closely with Research, Product Management, and Engineering partners to iterate and drive programs forward.
• Collaborate with product designers working on other projects to drive alignment and consistency across the entire user experience.
• Create system maps, user flows, prototypes, and page-level specs to communicate design decisions to a variety of stakeholders.
• Collaborate with our design systems teams to leverage and improve templates and components.
• Prototype user experiences to investigate with stakeholders and end-users and to drive internal alignment.
• Contribute toward growing and scaling design best practices across the broader company and within the Design org.

Qualifications

• 8+ years of experience working in product design/UX roles.
• Strong written and verbal communication skills with a talent for detailed articulations of strategy and processes, and leading cross-functional meetings to align teams.
• Experience collaborating with cross-functional partners to define product strategy.
• A strong understanding of when and how to use metrics to inform design and measure success.
• Experience in using design thinking tools like design sprints to bring together stakeholders and align points of view based on business and user needs.
• Strong expertise in standard design tools (i.e., Figma, Adobe Creative Suite).
• Expertise in mobile and web UX best practices across iOS, Android, and responsive web.
• Strong collaboration skills across cross-functional teams including Research, Product Management, Engineering, and Marketing.
• Ability to translate user research, user needs, and product data to make informed design solutions.
• Experience presenting work and rationale to senior leadership and advocating for user needs in the context of business and technology drivers.
• Experience setting and managing design priorities through planning and execution.
• Passion for team building and development of the broader design team culture.

Even better

• Experience working on personal finance, home loans, data visualization, e-commerce, and social experiences.
• A passion for turning complexity into usable, beautiful experiences.
• Experience working with remote teams and stakeholders.
• Experience working on products in both B2B and B2C companies.

The Role

Join us in revolutionizing the lending landscape. SoFi is seeking enthusiastic Principal Software Engineers who are ready to lead the technical and strategic evolution of our financial services platform in support of our goals that put our members in control of their financial destiny. Key qualifications of this role include:

• Leading the development and execution of strategic org-wide or company-wide initiatives across multiple product or platform domains.

• Identifying and resolving systemic business, technical, or organizational problems that span multiple organizations across the company.

• Recognition as a subject matter across multiple product or platform domains with the ability to identify and lead the resolution of systemic issues.

• Ability to define the long-term architectural direction across all areas of the platform or across multiple products, aligning stakeholder teams around a shared vision and business goals.

• Ability to drive alignment across divisions to resolve technical and organizational conflicts in order to deliver on SoFi’s business and strategic goals.

• Raises the engineering maturity of the organization by identifying and leading key improvements in the organization's culture and processes that support engineering excellence

• Ability to identify and lead key improvements in systems supporting engineer productivity and velocity.

• Ability to collaborate with partners to create and align technology and company strategy, resulting in plans that address the short and long-term goals of the business.

• Mentors engineers across the organization, is a key contributor in recruiting processes, and helps shape hiring standards.

What You’ll Do

As a widely recognized technical leader across SoFi groups, you will partner across technology and business teams to define and execute the technical vision and strategy for the platform.  Your responsibilities include defining and building consensus around evolutionary roadmaps across the platform, strong individual contributions in coordinating and implementing those plans in stages that deliver distinct customer value, and leading improvements to the engineering efficiency and culture of engineering excellence across the team.  Success in the role will require building and maintaining effective partnerships with Product, Marketing, Operations, Business, Legal, and Compliance teams.  You will be a key leader in those partnerships, responsible for driving alignment and delivering technical solutions that provide outstanding value to our members.

What You’ll Need

• Bachelor's or Master's degree in Computer Science, or Software Engineering

• 10+ years as a professional, full-time Software Engineer, or similar relevant work experience.

• 7+ years in a technical leadership role.

• Proven track record of defining and leading cross-team initiatives in support of key business and strategic goals.

• Proven track record of leading initiatives to increase engineering productivity and improve engineering excellence

• Exemplary communication and documentation skills.

• Proficient coding in Java, Kotlin, or other similar object-oriented programming language.

• Experience with public cloud compute, storage, and infrastructure.

• Experience with Kafka, Docker, Kubernetes, and Spring Boot or similar frameworks.

• Deep understanding of relational and document database fundamentals.

• Deep understanding of microservices design principles and architecture.

• Deep understanding of scaling highly-available, mission-critical systems.

• Expert proficiency working with GIT and related CI/CD systems.

• Experience leading and improving Agile methodologies.

Nice To Have

• Experience with AWS technologies – DynamoDB, RDS, Lambda, Kinesis, SQS, S3, and Athena.

• Full-stack engineering experience, or willingness to expand your influence across our entire platform.

We're driven to push boundaries and deliver exceptional products to help our members achieve financial stability. If you have the passion and a commitment to customer success, we want to hear from you.

The Role

You are a curious creator who isn’t afraid to step boldly into the future. You don't just adapt to new technologies—you run toward them, eager to experiment with generative AI workflows and wield them to shape the living visual narrative of a brand.

The Creative Studio at SoFi is looking for a visionary Staff Photographer to join our best-in-class, in-house creative agency. In this role, you won’t just be producing static marketing images; you will be co-creating an evocative visual universe that defines what financial freedom actually feels like.

At SoFi, we hold a deep, foundational respect for the traditional craft of photography—the magic of pristine composition, real human emotion, and impeccable lighting–while also actively challenging ourselves to scale our brand’s visual output to unprecedented heights. We believe the future lies at the intersection of heritage and innovation. By blending the soul of high-end, fashion-forward commercial photography with advanced generative AI, you will help us develop high-quality, deeply artistic imagery and video across all of SoFi’s marketing and communication platforms.

This isn't a one-dimensional studio gig. You will master a distinct, multi-tiered visual ecosystem that requires you to flex both your technical precision and your wildest creative metaphors:

• The Foundational: Executing crisp, macro, trust-building product shots that ground our members in clarity and security.
• The Surreal: Crafting fashionable, high-concept visual metaphors that beautifully externalize the pure triumph of achieving financial independence.

Ultimately, your creative inspiration and skill capturing photography and video, flawless image retouching, and emerging AI tools will serve as the bedrock for this new frontier of image creation. If you are ready to honor the traditional lens while pioneering the digital one, we want to build the future of fintech imagery with you.

This is a full time contract position through 2026, with the potential to continue into 2027.

What You’ll Do

• Collaborate closely with Art Directors, Brand Strategists, and Copywriters to conceptualize, plan, and execute studio and location photo and video shoots for our visual library
• Master and capture a distinct multi-tiered visual ecosystem in order to capture the core theme of our hero moments. 
• Possess the skills and vision required to execute crisp product shots, dynamic full-body on-the-move tracking shots, dramatic low-angle power posture shots for every model bracket, and trust-building product shots that ground our members' financial journeys.
• Concept and capture high-leverage, surreal visual metaphors that vividly externalize the psychological triumph of getting your money right.
• Approach lighting, plate photography, composition, and subjects with an "AI-first" mindset, capturing assets specifically optimized for downstream AI manipulation and generation.
• Partner with our post-production, motion and vfx teams to guide raw imagery through CG and AI tools to deliver seamless "SoFi" assets.
• Operate advanced DSLR, mirrorless camera technology, and mid-level cinema and studio lighting setups.
• Retouch photos and video with traditional retouching tools as well as AI tools like Runway and Adobe custom models.
• Champion the SoFi brand narrative, ensuring all imagery evokes the emotion, forward-thinking energy, and financial confidence of our community.

What You’ll Need

• A minimum of 4+ years working as a commercial photographer at an ad agency, in-house creative department, or freelancing for major consumer brands.
• A strong, well-rounded portfolio and reel showcasing beautiful, functional work that demonstrates an elite grasp of color, composition, typography, and lighting
• Comfortable shooting both in studio or on location
• A deep, active curiosity about AI and an eager interest in the application of Generative AI software within creative workflows.
• Technical knowledge of using gen AI models (e.g., Runway, Stable Diffusion, Adobe Firefly) for adding effects like textures and lighting to photographic plates
• Technical knowledge of motion capture and understanding of compositing imagery and video for video clips (shooting video clips to be  used in for this purpose)
• Technical understanding of file size and type requirements for delivery to multiple platforms
• Self-motivated and able to work independently on set while also supporting the larger creative studio team
• Experience working in a hybrid remote/office capacity as required by production schedules.
• Soft Skills:
• Strong organizational skills and the ability to manage multiple project timelines.
• A collaborative spirit and the ability to remain "ego-less" when receiving creative feedback.
• Clear communication skills to articulate editorial choices to non-technical stakeholders.

Nice to Have

• Experience working in similar regulated, fast-paced tech industries
• Proficiency in design and post-production software including Adobe Creative Suite (Photoshop, Illustrator) and Figma.
• Production experience with social media trends and creating content optimized for platforms like TikTok.

The role

As the Manager, Government Affairs, you'll be a key external leader on our Policy and Government Affairs team. You will be responsible for shaping and executing SoFi's government relations strategy, directly advocating for our priorities with policymakers, and managing a portfolio of relationships with key external organizations. You will work closely with our Public Policy leader who will provide internal policy support and analysis, ensuring our advocacy is well-informed and strategic for the benefits of our members. Additionally, you will partner with our Stakeholder Affairs leader to amplify our advocacy through strategic engagement with trade associations, think tanks, and other third-party organizations. This role reports to the Director, Policy and Government Affairs.

What you'll do

• Congressional & Administration Engagement
• Meet regularly with Congressional offices, committee staff, and Administration officials to advocate for the company's legislative and regulatory priorities.
• Attend congressional hearings, agency meetings, and high-level policy events to represent corporate interests and expand the company’s footprint.
• Develop compelling advocacy materials, including one-pagers, talking points, to advance our policy positions.

• Legislative & Policy Monitoring
• Proactively track, monitor, and analyze federal legislative and regulatory developments.
• Assess potential business impacts of emerging policies and clearly communicate actionable insights to internal leadership.
• Contribute to regular team reporting by providing detailed updates on advocacy milestones, legislative tracking, and key performance metrics.

• PAC Strategy & Management
• Help manage and optimize the company's Political Action Committee (PAC), including fundraising campaigns, board governance, and member communication.
• Strategically leverage PAC distributions to support the company’s broader government affairs objectives and relationship-building efforts.

• Cross-Functional Collaboration
• Partner closely with internal Stakeholder Affairs, Policy, Legal, Compliance, Communications, and core business teams.
• Ensure all external messaging and public-facing engagements are seamlessly coordinated and aligned with the company’s advocacy priorities and overarching business objectives.

• Compliance, Ethics, and Disclosures 
• Maintain the highest level of ethical standards and operational integrity across all compliance, tracking, and disclosure workflows.
• Coordinate with internal Legal and Compliance partners to ensure tracking of all advocacy activities.
• Ensure timely and accurate preparation of quarterly LDA (Lobbying Disclosure Act) reports and quarterly Federal Election Commission (FEC) filings.

What you’ll need

• Experience in government affairs, with a strong emphasis on direct lobbying and external relationship management. Ideally, this includes time at a U.S. government or congressional office and within a fintech, payments, or financial services company's government affairs team.
• Proven expertise in political and government affairs tactics and strategies, with a deep network of relationships in Washington D.C. and/or key state capitals.
• Demonstrated experience in administering and ensuring compliance for political giving as well as federal lobbying disclosure requirements.  
• Adept at identifying complex legislative issues and translating them into actionable, external-facing advocacy strategies.
• Exceptional communication, writing, and presentation skills, with a track record of effective public speaking and relationship building.
• Advanced degree (Law, Public Policy, Political Management, Economics, Communications, Legislative Affairs, Political Science, or related field) preferred.

The Role:

The Senior Operations and Supplier Tester resides within the 1st Line of Defense (1LOD) Operations and Supplier Testing team. This position plays a crucial role in supporting risk management of 1LOD Operations.  This role requires hands-on support for performing 1LOD transactional and supplier oversight testing.  Achieving success in this role requires a demonstrated ability to complete all assigned testwork within the established timelines, assist the Testing Manager with the build-out of new tests and expansion of existing test scripts, and proficiently articulate exceptions and findings related to testwork. 

This role supports transactional and supplier oversight testing activities across Big Business Banking operations and processes. While the initial focus of this role will support Big Business Banking wire operations, transaction servicing, and payment-related operational processes, the scope is expected to expand over time to include broader Business Banking products, operations, and operational control environments.

By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team.

What You’ll Do:

• Ensure Operations and key suppliers have a sustainable and effective end-to-end control environment by identifying gaps and weaknesses during testing
• Support testing activities across Big Business Banking operational areas such as commercial deposits, treasury/payment operations, servicing activities, lending operations, and related operational processes.
• Document and perform complex and high risk process and control testing to provide reasonable assurance that internal and external processes are operationally effective
• Obtain and analyze test data from multiple sources, following documented test plans, testing procedures, and leveraging job aids as needed
• Manage assigned testing timelines to ensure all tasks and reporting are completed within established timeframes
• Apply regulatory and compliance knowledge to evaluate scenarios, assess risk implications, and inform testing conclusions
• Assist the Testing Manager in the build-out of new test scripts for previously un-tested areas, augment existing test scripts to broaden test scope while ensuring alignment with regulatory requirements, policies, and business processes
• Make principle based scoring and risk decisions grounded in policy intent, evidence and data
• Assist the Testing Manager in partnering with stakeholders to offer feedback on testing results and ensure the completion of any necessary corrective actions
• Communicate findings, risk implications to cross functional stakeholders
• Determine when issues can be resolved independently versus escalated to management and proactively engage cross-functional stakeholders to clarify expectations, resolve issues, and communicate risk implications 
• Support the Testing Manager in monitoring changes to procedures, policies  and regulatory requirements to assess their impact on the testing scope and the related test script
• Collaborate with the Testing Manager to ensure test scripts are comprehensive for identifying and mitigating respective risks effectively 
• Prioritize competing responsibilities based on workload and demands
• Conduct peer reviews of analyst work to ensure accuracy, consistency, and adherence to testing methodology
• Provide real time feedback, reinforcing best practices and elevating testing quality
• Serve as a subject matter resource to testing analysts by providing guidance on scenario interpretation, sample methodology, and evaluation.
• Support a culture of accountability, continuous learning, and improvement within the testing team
• Train analysts on newly designed or revised tests
• Serve as a subject matter expert on complex processes, regulatory frameworks, and testing approaches
• Mentor analysts to build critical thinking, problem solving and communication skills under managers guidance
• Undertake ad-hoc duties as needed to support the Operations and 1LOD Risk department

What You’ll Need:

• 5+ years of relevant experience in audit, compliance testing, or other control/ transactional reviews 
• Experience in banking and/or fintech industry with knowledge of Big Business Banking products, operational processes, and regulatory requirements across areas such as commercial deposits, treasury/payment operations, transaction servicing, wire operations, and lending products.
• Demonstrate ability to apply testing methodology, regulatory knowledge and risk and control frameworks to evaluate complex scenarios and inform testing conclusions
• Strategic thinker who can partner with testing manager to build, expand and improve existing testing scripts and processes
• Strong organizational skills, able to balance multiple critical priorities simultaneously and successfully
• Maintain strong time management, able to complete multiple concurrent tasks within close deadlines with a high degree of accuracy and detail
• Strong analytical skills and ability to review and comprehend large sets of data; able to synthesize diverse processes and data and formulate appropriate conclusions
• Fluent in Excel and PowerPoint, comfortable with analyzing large datasets in Google suite, MS Office apps, etc.
• Results oriented, demonstrated achievement of exceeding expectations
• Ability to work independently with minimum oversight and exercise sound, risk based judgment in ambiguous or complex scenarios
• Inquisitive nature, attention to detail, diligence and a good attitude
• Strong interpersonal, verbal, and written communication skills; capable of writing documentation, and interacting positively with management and colleagues effectively via telephone (Zoom)
• Demonstrated outlook of positive and productive relationships and successful partnerships with stakeholders
• Demonstrated ability to coach, mentor and review peers with a focus on accuracy and development

The role:

The Staff Cybersecurity Controls Specialist is responsible for working with information security partners to document, manage, and monitor progress toward achieving risk mitigation. This person will work very closely with process owners to evaluate risks and control posture related to information security objectives; identify emerging risks; facilitate identification of control weaknesses; and monitor and manage the lifecycle of information security-related issues. This position is within the first line-of-defense (1LOD) and requires coordination with second line-of-defense (2LOD) partners and auditors in support of their activities. Additionally, this role will promote and support security risk awareness activities. 

What you’ll do:

• Management and oversight of risks and controls for information security objectives across the enterprise
• Partner with security leaders and staff to identify and document risks related to information security objectives
• Execute formal Risk and Control Self-Assessment (RCSA) activities in coordination with security risk owners 
• Work with 2LOD and audit teams to coordinate monitoring activities and objectives
• Prepare committee materials, briefings, summary reports, and other documentation for executive-level audiences
• Assist with preparation of training materials related to information security risks
• Drive accountability with process owners to ensure timely identification and remediation of security-related control issues
• Exceed timeliness goals and meet deadlines for mitigating issues
• Provide input and subject matter guidance on information security policies and standards
• Adhere to risk and compliance policies. 
• Maintain a comprehensive understanding of existing and emerging regulatory requirements, operational processes, inherent risks, and internal policies & practices to provide advice to stakeholders.
• Communicate information security risk posture to senior management and stakeholders

What you’ll need:

• Minimum 7 years of experience in cybersecurity risk management in a financial services and/or banking operating environment; specifically managing first or second line of defense risk and controls activity
• Experience with interacting and solutioning with information security teams to document and measure control effectiveness
• External audit, internal audit, or 2LOD information security risk experience
• Experience collaborating across multiple teams and enterprise-wide
• Strong ability to promote a culture of ownership, accountability, and collaboration 
• Strong verbal and written communication skills 
• Strong understanding of risk management frameworks and best practices
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to balance multiple critical priorities simultaneously 
• Ability to build a process from the ground up and drive engagement
• Experience in highly-matrixed, fast paced environments
• A Bachelor's Degree or 4 years of relevant experience in lieu of a degree

The role:
The SEC Reporting Director is a finance leader responsible for driving the preparation and filing of SEC reports while ensuring compliance with U.S. GAAP, SEC regulations, and internal control requirements. This role serves as a subject matter expert on complex reporting issues. This position will report to the Director of Financial Reporting and Policy within the Controllership team. The position requires a high level of collaboration, working cross-functionally with Controllership, Finance, Legal, Investor Relations, the Business and external partners (auditors) to support accurate, timely, and compliant reporting. 

​The candidate will combine this with exceptional soft skills necessary to be successful in this role including: being able to manage through ambiguity; executing against tight deadlines; maintaining strong relationships with finance and business partners; and able to manage multiple deliverables simultaneously. The ideal candidate should have a strong foundation in SEC reporting and technical accounting, as well as analytical and problem-solving skills. 

A key priority for this role will be driving the modernization of our financial reporting ecosystem. As a leader in a fast-paced fintech environment, the Director will be expected to champion the adoption of automation, data-lineage tools, and AI-driven capabilities. You will look beyond legacy spreadsheet processes to streamline the reporting lifecycle, accelerate the close-to-report timeline, and enhance disclosure quality through technology. 

SoFi’s fast pace of growth provides career development (e.g., work directly with senior and executive management) and learning opportunities (e.g., automation, process improvements, and breadth of products/transactions) considering the role's enterprise-wide exposure. 

What you’ll do:

• Lead the preparation and filing of all quarterly (10-Q) and annual (10-K) reports and assist in the preparation and review of 8-Ks and other SEC filings as needed
• Coordinate with the Legal and Investor Relations departments on preparation of of SEC Filings including 8-K and Proxy Statements
• Drive the review and continuous improvement of disclosures - leveraging automation/AI - to ensure clarity, accuracy, and compliance with SEC requirements and evolving guidance
• Manage audit requests with auditors during reviews and audits
• Collaborate with the business and various departments across finance to ensure appropriate accounting and reporting treatment for complex transactions and new and evolving products
• Perform technical accounting research and documentation on specific accounting issues 
• Communicate and explain accounting issues and evolving accounting guidance to senior management
• Develop and deliver relevant training to the business and controllership
• Monitor, evaluate and implement new accounting standards released by the SEC and FASB, as well as other regulatory rules. 
• Build, mentor, and lead a high-performing team while remaining hands-on in critical areas, especially during reporting cycles 
• Participate in or lead special projects and ad-hoc reporting as needed

What you’ll need:

• Bachelor’s degree or equivalent experience in a related field
• Certified Public Accountant (CPA) or equivalent
• 10+ years of relevant accounting/financial reporting experience in public accounting and publicly traded companies
• 5+ year experience within SEC reporting at a listed SEC registrant 
• Deep understanding of US GAAP, SEC regulation and related experience with technical accounting research and application 
• Experience in financial services and/or technology industries
• High initiative and a self-starter who operates with a sense of urgency, has a founder’s mentality, and is highly process-driven and detail-oriented
• Ability to handle reporting and project work in a fast-paced environment, while paying specific attention to detail 
• Experience with SEC reporting software (Workiva)
• Strong oral and written communication skills and the ability to influence 
• Ability to tailor communication and key messages to the audience

Nice to have:

• Master of Accounting 
• Experience in accounting policy and/or regulatory reporting
• Experience with Workday ERP

The role:

We’re looking for a Senior Manager, Workday HCM to lead the execution and continuous improvement of our Workday HCM platform. This role is responsible for delivering against the Workday roadmap, driving operational excellence, and ensuring the platform effectively supports business needs at scale.

At SoFi, Workday is a shared enterprise platform across HR and Finance, making this a highly cross-functional role. We’ve deployed a broad footprint across HCM (core HR, onboarding, performance, advanced compensation, benefits) as well as Finance (financials, payroll, time tracking, time off, and expenses). You’ll partner closely with IT, Finance, and People teams to drive aligned, scalable solutions across this ecosystem, balancing the needs of multiple functions on a shared platform.

This is a hands-on leadership role—you’ll drive priorities, while staying close enough to the platform and team to actively guide execution, unblock work, and ensure high-quality delivery with a strong focus on creating simple, intuitive experiences for employees and managers.

You’ll lead the Workday team and partner directly with senior HR and business leaders as a thought partner—bringing a deep understanding of HR functions, shaping solutions, and proactively identifying how technology can better support the business.

What you’ll do:

Roadmap Execution & Platform Evolution

• Contribute to and help shape the Workday HCM roadmap in partnership with senior leadership
• Drive prioritization and execution of roadmap initiatives, balancing enhancements, technical debt, compliance, and innovation
• Evaluate Workday releases, vendor roadmap, and industry trends to proactively evolve our platform
• Support system enhancements and continuous improvement efforts to ensure scalability and usability

Stakeholder Partnership & Influence

• Partner with HR, Finance, and IT stakeholders to translate business needs into effective system solutions
• Provide recommendations and influence decisions across stakeholders, navigating competing priorities
• Build strong, trusted relationships through consistent communication, transparency, and delivery
• Partner closely with HR and business leaders, understanding their functional priorities and proactively recommending how Workday can enable better outcomes
• Serve as a key point of contact for Workday HCM, ensuring stakeholders have clear visibility, alignment, and confidence in delivery

Delivery & Operations

• Own end-to-end delivery of Workday initiatives across HCM modules, including core HR, talent, compensation, benefits, and integrations
• Drive solutions that prioritize employee and manager experience—focusing on simplicity, usability, and clear design over complexity
• Lead backlog management, intake, and prioritization processes to ensure aligned and efficient delivery
• Ensure strong operational rigor across system performance, data integrity, security, and compliance
• Establish and maintain governance, release management, and change control processes
• Identify risks and dependencies early and drive resolution to ensure successful delivery
• Support audit and compliance activities, ensuring readiness and adherence to requirements
• Drive change management and adoption efforts to support successful rollout of new capabilities
• Provide clear reporting on roadmap, delivery progress, risks, and outcomes

Team Leadership

• Lead and develop a high-performing Workday team, fostering strong ownership, accountability, and continuous improvement
• Provide coaching, performance management, and career development for team members
• Create a collaborative, inclusive team environment aligned with SoFi’s values
• Ensure the team is structured and prioritized effectively to meet business needs

What You'll Bring:

Workday & Technical Expertise

• Strong, hands-on expertise across Workday HCM 
• Experience operating at both functional and technical levels, including guiding configuration and solution design
• Experience supporting Workday releases, enhancements, and ongoing platform optimization

Product, Delivery & Leadership Experience

• Proven track record of driving execution and delivering complex, cross-functional initiatives
• Experience managing and prioritizing a backlog tied to business outcomes
• Ability to influence and align senior stakeholders across HR, Finance, and IT, including navigating competing priorities
• Strong product mindset with a focus on outcomes, not just delivery

Leadership Style & Operating Mindset

• High standards for quality, with a strong sense of ownership and accountability
• You bring a point of view, combining deep functional knowledge with Workday expertise to challenge assumptions and steer toward better solutions—not just execute on requests
• Strong executive presence, with the ability to confidently lead discussions, influence decisions, and clearly articulate recommendations and trade-offs
• Comfortable operating across levels—from understanding strategic context to diving into details when needed to move work forward

What You'll Need:

• 7-10+ years of experience with Workday HCM, including hands-on configuration across core modules
• 3-5+ years of people leadership experience, including leading high-performing, techno-functional teams
• Experience supporting multiple Workday modules (e.g., Core HCM, Compensation, Benefits, Talent) in a complex environment
• Proven experience operating in a cross-functional, enterprise environment, partnering across HR, Finance, and IT
• Experience leading or supporting large-scale implementations, enhancements, or platform transformations
• Strong understanding of HR processes and systems, with the ability to connect business needs to system capabilities
• Experience supporting SOX, audit, or regulated environments
• Experience influencing senior-level stakeholders

The role:

The Lock Desk Specialist will be responsible for ensuring SoFi company policies and procedures related to rate locks are accurate and meet loan pricing compliance standards. This role requires meticulous attention to detail, strong organizational skills, and the ability to work independently in a fast-paced environment. The ideal candidate will have experience in the mortgage industry, proficiency in relevant software, and the ability to serve as a critical point of contact for both internal teams and external stakeholders. This position follows a hybrid work model and requires in-office attendance 2 days per week.

What you'll do:

• Enforce Lock Desk policy & procedures.
• Assist the company’s loan officers with rate lock maintenance, loan re-prices, and general Lock.
• Monitor and track Best Effort rate locks with investors.
• Confirm loan pricing accuracy and profitability.
• Conduct systematic data entry for all interest rate lock requests and re-prices.
• Act as the main point of contact for escalation scenarios.
• Process Change of Circumstances, Loan Concessions, Lock Scrubs, and Lock Extensions.
• Monitor various shared email in-boxes and perform work within SLA.
• Act as a primary point of contact with the Loan Setup Client Experience Team to ensure loan terms are compliant.
• Ensure the accuracy of fees; create a file structure for outbound disclosures.
• Monitor robotics outcome reports and scrub loans that fail to queue back up for automation or work manually.
• Coach, train, and educate teammates who are newly onboarded.

What you'll need:

• A four-year college degree in Finance, Economics, or another related field is preferred
• 2+ years in the mortgage industry preferred
• 2 + years of Encompass experience
• 2+ years of Optimal Blue experience
• Microsoft Excel proficiency
• General knowledge of financial markets
• Knowledge of TRID guidelines
• Ability to work quickly, accurately, and independently in a very fast-paced environment
• Comfortable working under a high level of confidentiality
• Detail-oriented and strong time management / organizational skills

The role:

We are seeking an experienced and highly organized Senior Paralegal to play a critical role within our Legal Department. This position will lead SoFi’s Service of Process function, including intake and management of subpoenas and threatened or filed matters. The role will also be responsible for daily management of SoFi’s service of process paralegal team and provide support to SoFi’s in-house counsel in managing responses to subpoenas and other legal correspondence. The role will report to the Associate General Counsel.

The ideal candidate has experience working in a paralegal role with a demonstrated track record of supporting law firm and in-house litigation, has a knowledge of legal service of process, criminal and civil subpoena process, and the litigation and arbitration processes, and is detail-oriented, proactive, and comfortable partnering with attorneys and cross-functional stakeholders on a variety of legal matters. Because this role will manage one or more paralegals in executing the Service of Process function, management experience is strongly preferred.

What you’ll do: 

• Oversee intake, tracking, and administration of all service of process.
• Prepare responses and objections to subpoenas and legal correspondence and oversee other paralegals responsible for providing these responses
• Maintain accurate and up-to-date service of process-related data in SoFi’s systems of record
• Facilitate the gathering of internal discovery; shepherd and complete research requests; conduct internal investigations in response to service of process items; answer questions from outside and in-house counsel with regards to allegations made against SoFi
• Assist in the generation of service of process-related reports and help update and maintain SoFi’s policies, procedures, and training materials on responding to service of process requests
• Support continuous improvement of efficient workflows, tracking tools, and reporting processes.
• Organize and facilitate meetings as necessary (e.g., creating agendas, taking notes and action items, drafting correspondence, and following up to see action items through to completion)
• Assist attorneys and paralegals in preparing case or file summaries and obtaining information related to subpoenas or litigation
• Assist the paralegal team in maintenance of the legal Service of Process task management system
• Supervise and develop paralegals and legal support staff.
• Ensure timely responses by applicable teams or assignees to complaints, subpoenas, garnishments, and other legal process.
• Manage workload allocation and resource planning across the team and in collaboration with litigation attorneys and paralegals 

What you’ll need:

• Bachelor’s degree or equivalent professional experience; paralegal certification is a plus.
• 4+ years of experience as a paralegal, in either a law firm or in-house legal department. At least 2 years experience as a paralegal in a law firm is strongly preferred.
• Strong experience with litigation tracking and case management platforms (e.g., Legal Tracker, CounselLink, or similar).
• Strong knowledge of the subpoena and litigation and arbitration processes
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously while meeting multiple, and often short, deadlines.
• Experience managing people and teams.
• Strong written and verbal communication skills.
• Comfort working cross-functionally with attorneys, cross-functional partners, and external service providers.
• Ability to exercise sound judgment, maintain confidentiality, and operate in fast-paced environment with minimal supervision.
• Experience in fintech, financial services, or a regulated environment is a plus.
  
  

 Nice to have:

• Experience working for a financial services company and/or in-house legal department.
• Proficiency with Legal Tracker, LexisNexis, and Relativity/other e-discovery platforms.
• Experience e-filing via PACER and state court online filing systems.
• Experience with Atlassian/Jira or other workflow management software.

Social Finance, LLC seeks Risk Strategy and Operations Senior Analyst in New York, NY: 

Job Duties: The role involves enhancing and managing formal control forums to provide senior leadership with increased visibility and reporting into the status of critical risk processes operated across the enterprise. The candidate drives the adoption of sophisticated risk insights at the senior leadership level by translating complex analytical data into practical, actionable guidance that is directly embedded into day-to-day risk management and strategic decision-making. Acting as an internal risk consultant, the individual leads the execution of short- and medium-term strategic initiatives by managing project scope, cross-functional dependencies, and resource allocation. The candidate is responsible for driving the analysis of emerging risk trends and producing data-driven recommendations to mitigate organizational risk while ensuring the execution of Independent Risk Management’s long-term strategy. Additionally, the role includes designing an integrated operating cadence that bridges strategy and performance management through the use of Objectives and Key Results (OKRs) and business reviews to ensure organizational accountability. The candidate develops high-impact technical presentations to convey risk posture to senior leadership and partners, facilitates regulatory exam execution for risk-specific deliverables, and collaborates with Corporate Development to conduct risk-based due diligence to ensure alignment with the company’s strategic mission. Part time telecommuting is an option. Hybrid work from Social Finance offices in New York, NY.

Requirements: Master’s degree in Finance, Mathematics or related quantitative discipline and two (2) years of experience in the job offered or in a related occupation. 

Special Skill Requirements: 24 months of experience required for the following skills: 1.) performing quantitative analysis of risk trends and financial performance data to support strategic decision-making; 2.) supporting risk management or governance initiatives, including preparation of risk reports or senior leadership presentations.; 3.) working with cross-functional business units to support execution of risk or financial initiatives.; 4.) analyzing portfolio or risk performance metrics to identify trends and recommend actions.; 5.) supporting regulatory, audit or compliance-related risk deliverables.; 6.) contributing to business case development or project execution planning.; 7.) using SQL to extract and analyze large datasets for risk-related or financial reporting purposes.; 8.) using Python for statistical analysis in a risk-related or financial services environment.; 9.) using Tableau or Power BI to translate risk data into leadership dashboards. Any suitable combination of education, training and/or experience is acceptable. Part time telecommuting is an option. Hybrid work from Social Finance offices in New York, NY.

Salary: $135,000.00 - $148,500.00 per year & standard company benefits. 

Submit resume with references using the apply button on this posting or by email to: Req.# 1014.414.2 at: ATTN: HR, jobadverts@sofi.org.

#LI-DNI

Social Finance, LLC seeks Software Engineer, Frontend in Seattle, WA: 

Job Duties: Deliver high quality code on schedule, communicate with groups in and outside the development team. Produce well designed, scalable and reusable code. Participating in code and design reviews, setting a high bar for the team. Be able to work effectively across functions and teams to ensure deliverables are met. Design and build large features each with many tasks independently without guidance. Track project performance against defined milestones. Collaborate with product managers and other stakeholders. Take initiative and produce timely results in a fast paced and sometimes ambiguous environment. Create and add to existing technical documentation. Make significant contributions to the code base and drive the roadmap forward. Part-time telecommuting is an option. Hybrid work from SoFi’s office in Seattle, WA.

Requirements: Bachelor’s degree in Computer Science, Engineering (any field) or related quantitative discipline and three (3) years of experience in the job offered or related occupation. 

Special Skill Requirements: 1.) mobile app build with the Flutter framework (Android and iOS) through prototyping, implementation, and launch.; 2.) expand existing features and develop new features.; 3.) Create welldesigned, testable, efficient code.; 4.) Participate in all phases of the development lifecycle.; 5.) Ensure designs are compliant with specifications.; 6.) RESTful APIs.; 7.) CI/CD tools: Jenkins.; 8.) Data Analytics and AI/ML.; 9.) analytic tools: Splunk, New Relic, appsFlyer, and UXcam. Any suitable combination of education, training and/or experience is acceptable. Part-time telecommuting is an option. Hybrid work from SoFi’s office in Seattle, WA.

Salary: $175,950.00 - $193,545.00 per year & standard company benefits. 

Submit resume with references using the apply button on this posting or by email to: Req.# 1014.213.2 at: ATTN: HR, jobadverts@sofi.org.

#LI-DNI

The Role:

We are searching for a Fraud Strategist, Ecosystem to own horizontal fraud strategy across the SoFi member journey. This is a sophisticated role for an operator who can reason across the entire product and user lifecycle as a single risk surface. You will design decisioning that travels with the member and recognizes perimeter threats and scam typologies as they cross product seams: onboarding, account creation, funding, money movement (ACH, FedNow, Wire, Zelle, P2P), and high-value product activity. The work requires fluency in device forensics, entity resolution, account takeover (ATO) defense, scam interception, and the rule-engine craft to translate that fluency into production policy. You will lead the cross-product signal layer that lets every product line see a member’s full risk posture, and replace fixed dollar caps with risk-tiered frameworks that price velocity, recency, and counterparty risk.

By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team.

What You’ll Do:

The Fraud Strategist, Ecosystem will help SoFi build a unified cross-product fraud defense by:

• Owning fraud strategy across the full SoFi product surface, designing decisioning that uses signals from onboarding, login, money movement, and product activity together rather than in isolation.

• Leading cross-product perimeter defense covering ATO carryover from compromised credentials, scam interception (authorized push payment, romance, investment, impostor, business email compromise), mule-account detection, and synthetic-identity attacks at funding.

• Driving device forensics across product lines: shared device-graph infrastructure, emulator and VM detection, jailbreak and root signals, residential-proxy detection, and entity resolution that links a single bad actor across accounts that look clean in isolation.

• Designing risk-tiered money movement decisioning for ACH, FedNow, Wire, Zelle, and P2P flows, replacing fixed dollar caps with dynamic frameworks priced on velocity, recency, counterparty risk, and scam telemetry.

• Building the cross-product analytics layer in SQL and Python: shared feature tables, entity-resolution signals, and rule-level attribution that lets every product line see a member’s full risk posture.

• Partnering with EPD, Fraud Ops, InfoSec, and product owners to ship strategy changes through the rules engine with clean governance, performance monitoring, and clear escalation when losses deviate from forecast.

What You’ll Need:

• BA/BS in Statistics, Information Systems, Mathematics, Data Science, or related fields, or equivalent work experience, and 5–8 years of work experience in Fraud Analytics across multiple product lines.

• ATO and Scam Defense: Demonstrated track record reducing account takeover and scam losses across more than one product line. Comfort with the scam taxonomy in detail: authorized push payment, romance, investment, impostor, remote access, business email compromise, and the shared signal between them.

• Perimeter Threat Fluency: Operational understanding of how perimeter threats (credential stuffing, MFA bombing, SIM swap, mule-account farming, synthetic identity at funding, first-party intent fraud) manifest at each entry surface of a multi-product fintech.

• Device Forensics: Hands-on experience with device fingerprinting, emulator and VM detection, jailbreak and root signals, behavioral biometrics, and entity-level device-graph analysis as a tool for linking accounts across products.

• Cross-Product Reasoning: Demonstrated track record building fraud strategy that spans more than one product line, with explicit framing of where signals transfer, where they do not, and how to govern shared risk infrastructure.

• Money Movement and Onboarding: Working knowledge of onboarding orchestration, IDV vendor stacks (Socure, Persona, Veriff), rules engines (Oscilar, SAFE, Camunda), and the economics of risk-tiered limits in real-time payments.

• Balance Friction and Growth: Deep mastery of evaluating trade-offs between fraud mitigation and UX, ensuring security strategies protect the business without compromising key conversion and retention metrics.

• Architect Scalable Data Systems: Expert-level SQL/Python skills used to build automated, high-volume data architectures and statistical models that serve as the foundation for global risk detection.

• Drive Strategic Influence: A proactive leader who uses cross-functional persuasion to align stakeholders across product lines and owns the end-to-end execution of complex initiatives in fluid environments.

• Founders’ Mentality: You need to have a positive, proactive attitude, being able to identify problems, raise proposals, and be an advocate of your initiatives. Learn, iterate, and excel.

The Role:

We are searching for a Fraud Strategist, Login and Auth to own the perimeter of the SoFi platform. This is a sophisticated role at the intersection of adversarial threat intelligence, device forensics, and real-time decisioning. You will design fraud strategy across login, password reset, MFA, step-up, and high-risk session events, calibrated against the full spectrum of perimeter threats: account takeover (ATO), authorized scams, credential stuffing, MFA bombing, OTP interception, SIM swap, adversary-in-the-middle phishing, and emulator-driven bot traffic. The work requires fluency in device intelligence,, behavioral biometrics, network reputation, and the device-graph forensics needed to attribute risk to entities, not just sessions. You will work cross-functionally with EPD, IAM, Fraud Ops, InfoSec, and partner risk teams to translate signals into production policy that scales across Money, Invest, Crypto, Card, and Lending.

By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team.

What You'll Do: 

The Fraud Strategist, Login and Auth will help SoFi build a defensible authentication perimeter by:

• Owning the end-to-end login risk strategy across web and mobile authentication surfaces: signal selection, rule construction, threshold tuning, champion/challenger lifecycle, and rule-level loss attribution.

• Architecting perimeter-threat defense covering ATO, scam interception (authorized push payment, remote access, impostor, investment), MFA bombing, OTP interception, SIM swap, and adversary-in-the-middle phishing. Translate live campaign telemetry into production rule changes within hours

• Driving device forensics at depth: device fingerprinting, emulator and VM detection, jailbreak and root signals, residential-proxy detection, and entity-level device-graph analysis to surface coordinated abuse hidden under individually clean sessions.

• Designing step-up authentication, account recovery, and high-risk transaction decisioning that synthesizes device, behavioral, network, and credential-risk signals into a single decision, with explicit FPR budgets per surface.

• Leading 3DS, CNP, and tokenization risk decisioning for card-not-present transactions, coordinating with issuer processing and network rules to optimize approval rate without ceding losses.

• Partnering with InfoSec threat intel on credential-capture campaigns (phishing kits, SEO poisoning, ATO-as-a-service marketplaces) and translating intelligence into rule changes inside the live policy stack.

What You’ll Need:

• BA/BS in Statistics, Information Systems, Mathematics, Data Science, or related fields, or equivalent work experience, and 5–8 years of work experience in Fraud Analytics, Authentication Risk, or Adversarial Security Engineering.

• ATO and Scam Defense: Demonstrated track record reducing account takeover and scam losses across banking, card, and crypto surfaces. Comfort across the full kill chain: credential exposure, login compromise, in-session manipulation (remote access, screen share, social engineering), and money movement out.

• Perimeter Threat Fluency: Operational understanding of credential stuffing, MFA bombing, OTP interception, SIM swap, adversary-in-the-middle phishing, residential-proxy abuse, and emulator-driven automation. You can recognize a campaign in flight from telemetry and respond at the policy layer.

• Device Forensics: Hands-on experience with device fingerprinting, emulator and VM detection, jailbreak and root signals, behavioral biometrics, and entity-level device-graph analysis.

• Authentication Stack Depth: Working knowledge of FIDO2/passkeys, OAuth/OIDC, 3DS protocol mechanics, tokenization, and the trade-offs between approval rate and chargeback exposure on CNP flows.

• Balance Friction and Growth: Deep mastery of evaluating trade-offs between fraud mitigation and UX. You can articulate why a 50 bps lift in challenge rate is or is not worth the loss avoidance, with the data to back it.

• Architect Scalable Data Systems: Expert-level SQL/Python skills used to build automated, high-volume data architectures and statistical models that serve as the foundation for global risk detection.

• Drive Strategic Influence: A proactive operator who uses cross-functional persuasion to align EPD, IAM, InfoSec, and Fraud Ops on policy changes, and owns end-to-end execution in fluid environments.

• Founders’ Mentality: You need to have a positive, proactive attitude, being able to identify problems, raise proposals, and be an advocate of your initiatives. Learn, iterate, and excel.

The role:

SoFi is seeking a Finance Technology Manager to lead high-impact initiatives that modernize finance processes, strengthen our systems architecture, and enable AI and automation capabilities across the Finance organization. This role sits within the Finance Transformation, BI & Systems team under the Controllership and serves as a key liaison between Finance, IT, and cross-functional stakeholders. The ideal candidate combines hands-on finance systems expertise with strong project leadership and the ability to translate business needs into scalable technology solutions.

The Finance Technology Manager owns the intersection of finance process transformation and systems architecture. You will design and optimize finance technology solutions, lead cross-functional implementation workstreams, and help shape the long-term evolution of SoFi’s finance system ecosystem. From close cycle acceleration and reconciliation automation to system integrations and AI tool adoption, you will manage complex initiatives end-to-end with a focus on measurable, scalable outcomes.

What you’ll do:

• Design and help maintain the finance technology architecture and system ecosystem roadmap, ensuring alignment with business strategy and near-term operational needs
• Partner closely with the Workday team to coordinate system enhancements, integrations, and ensure Workday aligns with broader finance technology strategy
• Architect and document integrations and data flows between Workday and adjacent finance systems including reconciliation platforms, expense and procurement tools, BI platforms, and analytics solutions
• Lead or support subledger identification, reconciliation design, and GL mapping initiatives, ensuring accurate and auditable transaction flow from source systems through to the general ledger
• Evaluate and recommend financial technologies and tools to address gaps and drive innovation across the finance function
• Lead process automation initiatives leveraging RPA, AI, and workflow tools to streamline finance operations
• Identify system redundancies and optimization opportunities across the finance technology stack
• Partner with Finance, Accounting, Procurement, Technology, and enterprise architecture teams to gather requirements, evaluate solutions, and maintain alignment with business goals and internal controls
• Support month-end and quarter-end close processes through cross-system coordination and troubleshooting
• Lead and deliver finance transformation initiatives with a focus on close cycle reduction, process automation, and scalable system design
• Support the Finance AI Operating Model by contributing to discovery, build, and deployment of AI and automation use cases within the Finance function
• Coordinate M&A integration workstreams impacting Finance systems, data, and processes as needed
• Develop and maintain comprehensive documentation including system design specifications, integration requirements, process workflows, and architectural decision records

What you'll need:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field; CPA, MBA, or equivalent certification a plus
• 8+ years of experience in finance systems, finance technology, or finance transformation roles, preferably in high-growth or technology-driven environments
• Strong working knowledge of Workday Financials including chart of accounts structure, GL configuration, and integration capabilities a plus
• Hands-on experience with reconciliation platforms such as Cadency/Trintech; familiarity with subledger reconciliation and GL mapping workflows a plus
• Broad familiarity with the finance technology landscape including data warehousing and analytics (Snowflake), financial planning tools, expense and procurement systems (Coupa), and BI and reporting platforms (Tableau/Rollstack)
• Demonstrated ability to create clear system and data flow diagrams (current and future state) using tools such as Visio, Lucidchart, or similar
• Experience architecting or supporting system integrations, APIs, and middleware platforms in a finance context
• Familiarity with process automation tools (RPA, workflow automation) and AI/ML applications in finance
• Understanding of data architecture principles and experience working with data warehousing or analytics platforms
• Proven ability to manage complex, competing-priority projects with a structured and organized approach
• Strong cross-functional collaboration and communication skills, with the ability to influence without direct authority and translate technical concepts for both technical and non-technical audiences
• Experience supporting financial close processes and a working understanding of close automation opportunities
• Experience in financial services, fintech, or a publicly traded company environment is a plus

The role:

Senior IT – Executive Technology Partner

At SoFi, we're on a mission to help people achieve financial independence and realize their ambitions. Behind our innovative digital-first platform is a team of driven, curious, and collaborative individuals—empowered by the tools and technology that keep us connected and thriving.

We’re looking for a Senior IT  professional to become a strategic technology partner to our executive leadership team. This isn’t your typical support role. It’s about proactive engagement, white-glove service, and creating a seamless tech experience that empowers our leaders to operate at their best.

If you're someone who thrives in dynamic environments, anticipates needs before they arise, and turns support into strategic impact—this could be your next big move.

What You’ll Do

• Serve as a trusted advisor and go-to technical partner for SoFi’s executive team and their assistants. 15%
• Deliver personalized, high-touch technical guidance for hardware, software, mobile, and collaboration tools. 10%
• Ensure flawless execution for executive meetings, boardrooms, and AV setups.
• Troubleshoot issues swiftly and clearly—translating technical challenges into calm, confident solutions. 10%
• Collaborate cross-functionally to resolve issues and improve tools and workflows. 25%
• Contribute to internal knowledge bases and IT documentation to drive continuous improvement 15%.
• Handle all executive interactions with professionalism, empathy, and discretion.
• Coach execs on best practices with tools and technology, empowering confidence and independence. 15%
• Stay on top of emerging tech trends, bringing creative ideas for elevating the tech experience. 10%
• This is an in-person role that requires a minimum 4 days per week in the NYC office or more depending on executive needs.

What You Bring

• Bachelor’s degree in IT, Computer Science, or equivalent work experience.
• 4+ years of IT support, with direct experience supporting executives and senior leaders.
• Experience using and managing ServiceNow (must-have).
• Mastery of Windows, macOS, mobile platforms, and tools like Google Workspace, Zoom, Slack.
• Outstanding communication skills—you’re the calm in the tech storm.
• High emotional intelligence—you listen first, adapt fast, and support intuitively.
• Proactive mindset—you don’t just fix problems, you prevent them.
• Able to work independently, but also collaborate across teams with ease.

Bonus Points

• Certifications like CompTIA A+/Network+/Security+, or ITIL.
• Experience with A/V systems such as Zoom Rooms, NEAT, Q-SYS, Logitech.
• Familiarity with AI tools for documentation and troubleshooting (e.g., Gemini, Glean).
• Bilingual, Spanish-speaking support capabilities.

Why You’ll Love Working Here

• A culture that celebrates innovation and continuous learning.
• Inclusive, mission-driven teams where your voice matters.
• Opportunities to shape the future of technology at a rapidly growing fintech company.

If you're excited to create a frictionless technology experience for senior leaders and make a real impact in a mission-driven company—we want to meet you.

The Role: 

At SoFi, we're on a mission to help our members get their money right and become a Top 10 Financial Institution. Beyond that, we're building the "AWS of Banking" — modern, scalable platforms that power financial services across every SoFi product.

We're looking for a Principal Product Manager to own SoFi's real-time payments platform — the infrastructure that enables instant, 24/7/365 money movement for our members and commercial clients. You'll define the vision and strategy for how SoFi sends and receives money in real time, and build the platform capabilities that make fast, transparent, and reliable transfers the default experience.

This role sits within Bank Platform, SoFi's shared financial infrastructure team. Your platform serves every line of business — from Consumer to Commercial Banking, Invest and Lending and everything in between — enabling them to move money faster, compliantly and more cost effectively without each building their own rails. 

What you'll do: 

• Own the vision, strategy, and roadmap for SoFi's real-time payments platform, including FedNow, Fedwire, instant debit (Visa Direct, Mastercard Send), and future real-time rails.
• Scale real-time capabilities to new business lines — champion the real-time payments services internally, evangelize the value of Bank Platform adoption to other business units, and build a roadmap to onboard new use cases so that all relevant SoFi products benefit from real-time money movement capabilities
• Partner with Risk and Compliance and Operations to ensure real-time payments are secure, compliant, and resilient and every penny is accounted for
• Manage vendor and partner relationships — including Galileo (Payment Hub), the Federal Reserve (FedNow, Fedwire), The Clearing House (RTP), and card network partners — to influence roadmaps, negotiate terms, and ensure SoFi's needs are met.
• Drive operational excellence — define SLAs, monitor platform health, reduce failure rates, and build operational tooling that enables support teams to resolve issues quickly.
• Instrument and measure — define the metrics that matter (transaction success rate, speed, funds availability, cost per transaction, fraud rates, complaints per rail) and build the data infrastructure to track them.

What you'll need: 

Must-Have

• 8+ years of product management experience, with significant time in payments, financial infrastructure, or money movement platforms.
• Deep understanding of payment rails — you can explain the difference between FedNow, Fedwire, RTP, ACH, and card-based instant payments in your sleep. You understand message formats, settlement mechanics, cutoff times, and regulatory requirements for each.
• Platform product management experience — you've built infrastructure or platform products that serve multiple internal or external customers, not just a single consumer surface. You think in APIs, contracts, and capabilities, not just screens.
• Experience with payment orchestration — routing logic, fallback strategies, rail selection, transaction lifecycle management. Ideally you've worked with or built a payment hub or gateway.
• Vendor and partner management chops — you've managed relationships with processors, networks, or infrastructure vendors. You know how to influence a partner's roadmap when you're not their biggest customer.
• Comfort with compliance and risk — you understand AML/KYC/OFAC requirements for real-time payments, Reg E implications, and how to design for compliance without killing the user experience.
• Strong analytical skills — you use data to identify problems, size opportunities, and make decisions. You can define and instrument metrics from scratch when the data doesn't exist yet.
• Excellent communication — you can translate complex technical infrastructure into clear narratives for executive leadership, business partners, and operations teams.

Nice-to-Have

• Experience at a bank, neobank, or bank-as-a-service provider (not just a fintech that rides on someone else's charter).
• Familiarity with Galileo's platform (Payment Hub, Cyberbank Core) or similar core banking processors.
• Experience building for both consumer and commercial (B2B) use cases on the same platform.
• Background in real-time gross settlement (RTGS) systems, cross-border payments, or correspondent banking.
• Technical depth — you can read an API spec, review an architecture diagram, or write a SQL query to investigate an issue. You don't need to code, but you're credible with engineers.

The Role

At SoFi, we're on a mission to help our members get their money right and become a Top 10 Financial Institution. We're seeking a Senior Product Manager to own the payments product experience and API/developer platform for Big Business Banking (BBB) - SoFi's zero-to-one commercial banking platform for institutional clients, backed by our national bank charter.

You'll define how commercial clients move money - via portal or programmatically through APIs - across wires, SEN, FedNow, RTP, ACH, and potentially tokenized deposit settlement (SoFiUSD). 

As a key cross-functional player, you will collaborate closely with Engineering, Design, Business, Operations, Compliance, Risk, Treasury, and others to set a vision, define priorities, manage trade-offs, execute an ambitious agenda, and be accountable to results reported at the executive level.

What You'll Do:

• Define payment product strategy for Big Business Banking - sequence the roadmap across various payments capabilities. Translate market and client needs into a prioritized backlog.
• Own the client-facing payment experience - design end-to-end UX for how treasury teams initiate, approve, track, and reconcile payments across portal and API. Design for commercial complexity: batch payments, multi-approver workflows, scheduled transfers, beneficiary management.
• Own the API product and developer experience - define payment and webhook API contracts, error handling, idempotency, and versioning. Build a sandbox and documentation experience that gets a client from signed contract to first successful API payment with minimal friction.
• Write PRDs and requirements for Bank Platform - serve as the "customer voice" to the Bank Platform team that builds rail infrastructure. Define acceptance criteria and own UAT. Ensure BBB's needs are prioritized alongside other internal consumers (Money, Credit Card, Crypto).
• Define payment operations and exception handling - design what happens when payments fail, get returned, or need manual intervention. Define ops workflows and tooling requirements so operations teams can resolve issues quickly.
• Partner with Risk and Compliance on payment-level controls - transaction limits, sanctions screening flows, fraud rules, and regulatory requirements (Reg E, BSA). Treat compliance as a product feature.
• Own go-to-market for new payment capabilities - define readiness criteria for each new rail launch, coordinate across eng/ops/compliance/business, and drive adoption with clients.

What You'll Need:

• Bachelor’s degree or higher, ideally in a technical, finance, or quantitative field.
• 5+ years of product management experience, with meaningful time in payments, commercial/B2B fintech, or financial infrastructure.
• Deep understanding of how money moves - wires, ACH, real-time rails, stablecoins - and what's different about commercial payments: higher stakes, multi-party authorization, beneficiary management, batch operations.
• Experience shipping APIs that external developers integrate against. You think in contracts, error codes, idempotency keys, and developer experience.
• Ability to cut through swirl and define the requirements. You can take ambiguous client needs and translate them into clear, testable requirements that an engineering team can execute without constant clarification.
• Proven cross-functional partnership skills and ability to work in matrixed environment 
• Experience working in regulated environments - you know how to partner with compliance, legal, and risk teams while keeping the product experience usable.
• Technical credibility - you can read an API spec, review a sequence diagram, and discuss system design with engineers. You self-service data.
• Strong communication, forward lean and AI-fluency

Nice to Have:

• Experience at a bank, neobank, or banking-as-a-service provider - particularly on the commercial or treasury side.
• Familiarity with real-time payment rails (FedNow, RTP) and/or stablecoin settlement infrastructure.
• Experience with developer-facing products at companies like Stripe, Plaid, Marqeta, Unit, Treasury Prime, Modern Treasury, or similar.

The Role

At SoFi, we’re on a mission to help our members get their money right. We are seeking a high-agency Senior Product Manager to own the fraud product strategy for all money movement rails at SoFi.

You will be the core of the fraud organization, directly owning the real-time systems and detection logic that monitor and authorize all money movement at SoFi. Your mission is to stop bad actors from moving a single dollar out of the ecosystem while ensuring our good members can pay their bills and send money to friends without a hitch. Sitting at the intersection of Data Science, Engineering, and Payments, you will build high-precision detection logic that scales. You will own the risk profile for every inflow and outflow, building out defenses against the unique challenges of physical check fraud, ACH, Wires, Card, and irreversible real-time payments.

What You’ll Do

• Own the Transactional Roadmap: Define and execute the product strategy for transaction authorization and monitoring, both in-app and out-of-app.
• Harden the "Hot Path": Enable the rules and ML models that decide in milliseconds whether a transaction is safe, suspicious, or fraudulent.
• Drive Smarter Limits: Move beyond blunt "one-size-fits-all" limits. You will build and iterate on designing a secure solution in a limitless world, velocity policies, and transaction-time policy checks that adapt based on member risk and behavior.
• Design Pre-Authorization Gates: Own the logic for assessing member eligibility to attempt a transaction and strategically issuing step-up challenges before the transaction leaves our systems.
• Optimize Efficacy: You’ll tune our detection systems to maximize loss prevention while minimizing False Positives.
• Full-Rail Coverage: Own the fraud product strategy to secure all transactional money movement rails including ACH, Wires, Debit Card, Credit Card, Checks, P2P, International Remittances and Crypto.
• Cross-Functional Collaboration: Partner closely with the Fraud Products Lead to ensure your transactional logic fits into the holistic member risk profile, with the Account Security team who hands you a "Secured Session", and with the Fraud Data team for the features your rules rely on.
• Metrics & Impact: Manage and optimize key success metrics, including keeping Gross/Net Fraud Loss (BPS) below target, maintaining sub-second detection latency for real-time rails, and ensuring a low False Positive Rate (FPR) so we aren't blocking good members unnecessarily.

What You’ll Need

• Bachelor’s degree or higher, ideally in a technical, finance, or quantitative field.
  
• 4+ years of Product Management experience: With a focus on fraud, risk, payments, or FinTech.
• Deep Domain Expertise in Fraud: You possess a strong understanding of common fraud attack vectors and the strategic product solutions required to mitigate them.
• Payments Expertise: You understand the nuances of different payment rails (ACH, Wires, Card) and how fraudsters exploit the "settlement gap" in each.
• A Data-First Decision Maker: You are comfortable diving into SQL or data visualization tools to understand why a specific rule fired and how to tighten the net without catching good users. You can synthesize inputs and data from multiple sources to build a strategic rationale that advocates for long-term customer value.
• Systems Thinker: You don't just want to write a rule; you want to build a repeatable framework for how we authorize money movement across the entire enterprise.
• Exceptional Communication: You can distill complex concepts into easily understood product strategy and requirements, tailoring your message to engineering, data science, and business stakeholders.
• Strong Ownership: A proactive bias for ownership, capable of taking initiative on product outcomes, finding scrappy ways around roadblocks, and driving multiple key results.

Nice to Have

• Experience tuning specific detection systems (like Oscilar, Datavisor, Flowable, or internal decision engines).
• Direct experience with the unique risk challenges of physical Check fraud and irreversible real-time payments.
• Experience working closely with Data Science and Machine Learning Engineers to operationalize real-time scoring and transaction monitoring models.

The Role

At SoFi, we’re on a mission to help our members get their money right and become a Top 10 Financial Institution. We are seeking a high-agency, Senior Product Manager to own the vision and roadmap for authentication and safety experiences for our members. 

Your mission is to manage the tension between security and friction when accessing their accounts. Safety often feels annoying to users; your job is to flip that script, making "being safe" feel like a high quality feature rather than a chore. We want our members to feel protected, not locked out. You will own the "Front Door" of the SoFi experience: encompassing authentication, multi-factor authentication, and account recovery, ensuring that access is defended against bad actors while remaining a welcoming experience for our members.

Beyond the point of entry, you will oversee the broader safety journey. This includes designing experiences to manage the member experience during active fraud investigations and securing high-stakes profile changes that are often the first targets in a takeover attempt. You will build systems that identify anomalies and suspicious behavior to prevent account takeovers before they happen. Your products will provide defenses against crypto scams, phishing attacks, and social engineering, ensuring that only the true member is authenticated to access their account, and ensuring members have full awareness of what they’re authorizing during a step-up challenge. Your products will serve as the cornerstone of customer trust, transforming moments of security friction into empathetic, brand-building experiences that protect our members without slowing them down.

What You’ll Do

• Articulate a comprehensive roadmap for the Member Safety domain, aligning with SoFi’s broader objectives and executive-level reporting.
• Harden the "Front Door":  Own authentication, MFA, and account recovery, ensuring that the first point of contact with SoFi is both seamless and secure.
• Build active awareness into risk checkpoints, defending against scams and social engineering attacks to high-risk surface areas such as crypto, by ensuring members know exactly what they are authorizing.
• Guide a vision to improve the member experience during active fraud investigations, reducing fraud-related complaints and maintaining trust during high-stress events.
• Secure Critical Account Updates: Design and implement robust defenses for sensitive profile changes (e.g., contact information or security settings), utilizing step-up challenges to ensure attackers cannot "lock out" legitimate members during an account takeover attempt.
• Partner with Engineering to implement security layers that accurately identify suspicious behavior or potential account takeovers (ATO) without adding friction for legitimate users.
• Champion transparency and security education through products that drive safety awareness, transforming security from a background process into one that offers members agency in the process. 
• Drive cross-functional collaboration with the Fraud Risk Center of Excellence, multiple Product teams,  Design, and Engineering to ensure safety is a cornerstone of every new product surface.
• Collaborative Scope Management: Partner closely with the Fraud Product team to align on a unified defense strategy, maintaining the flexibility to flex across shared domains and take ownership of critical initiatives to support broader team capacity and shifting business needs.

What You’ll Need

• Bachelor’s degree or higher, ideally in a technical, finance, or quantitative field.

• 5+ years of Product Management experience, with a focus on Identity, Safety, Fraud, or Fintech.

• Strong Ownership: A proactive, results-oriented approach to ambiguous, high-stakes environments.

• Technical Fluency: The ability to discuss integrated systems and APIs deeply with engineers.
• Adversarial Empathy: A demonstrated ability to grasp complex user scenarios while anticipating the moves of a malicious actor.
• Customer-First Mindset: A passion for the "UX of Safety" and a commitment to reducing member complaints through better interdiction experiences.
• Exceptional Communication: The proficiency to distill complex fraud or technical issues into clear, actionable product strategies.
• Adaptive Leadership: A low-ego, team-first approach with the ability to operate across different product charters, supporting peer PMs and taking on adjacent work when it’s the best thing for the member and the business.

Nice to Have

• Experience with Auth0, Identity Verification, Passkeys, WebAuthn, or similar identity technologies.

The role:

We’re seeking an experienced internal communications leader to help take SoFi, its culture, and its mission to new heights. The Director, Internal Communications will lead our internal comms team and partner closely with executives and a wide range of business unit and functional leaders to inform, inspire, and connect employees across our global organization. We’re looking for an innovation-minded leader who sweats the details, brings a steady hand in a crisis, and stays ruthlessly focused on business impact. 

As a leader on our Communications & Policy team, you’ll play a key role in helping SoFi successfully navigate its next chapter of growth through even stronger employee engagement and a world-class culture. 

What you'll do:

• Drive core company-wide internal communications programs: Direct and identify opportunities to optimize company-wide communications programs including: hands meetings, product roadmap reviews, annual priority setting, and product/initiative launches
• Provide strategic counsel and hands-on support for critical initiatives:  Advise leaders and orchestrate employee engagement surrounding high stakes moments, including organizational changes, leadership transitions, corporate integrations, and more
• Identify opportunities to strengthen employee engagement and culture: Partner with our People team and other leaders to champion our culture, diagnose opportunities to improve engagement, and bring fresh perspectives that inform and inspire our employees
• Champion communications best practices that enable organizational agility and alignment: Advocate for excellence across employee-facing communications and ensure our content is compelling and actionable
• Refine measurement and optimization capabilities:  Track engagement metrics and gather feedback to continuously improve our team’s impact
• Harness technology to extend our impact: Ensure we maximize the value of existing tools, whether it’s a channel like Slack or Zoom, or generative AI methods like ChatGPT, and evaluate new ones as needed

What you'll need:

• 10+ years of experience in internal communications, with strong preference given to candidates who have worked in technology or product-driven financial services companies
• Strong portfolio of creative, visually engaging internal communications content
• Demonstrated record of successfully navigating large-scale organizational changes, leadership transitions, employee engagement initiatives, and corporate integrations
• Strong business acumen and ability to translate complex or abstract concepts into engaging, creative communications that break through with employees
• Comfortable operating under fast-changing, competing, or abstract priorities, often in direct partnership with company executives
• Skilled at navigating complex, matrixed organizations
• Direct people management experience
• Bachelor’s degree

The role

As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi’s financial service products, including bank and investment accounts. You will support SoFi’s fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member’s concerns and seeing them through to resolution. 

What you’ll do:

• Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR)
• Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking, investment and credit card products
• Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled 
• Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries
• Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right
• Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries 
• Meet or exceed specific performance metrics designed to measure the core responsibilities of the role
• Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policies 
• Expand the scope of your primary role to support other lines of business based on business needs
• Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers  
• Problem solves and promptly handles escalated issues requiring special handling through coordination with various internal departments to find resolutions to customer queries/issues/concerns 
• Manage customer expectations on timeline and resolution.  Find the best solutions to ensure customer requirements are met   
• Proactively follow up on outstanding issues with internal functional areas and with external clients. 
• Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards

What you’ll need:

• Previous customer service experience, preferably in a similar industry or Call Center environment
• Strong verbal and written communication skills
• Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment
• Active listening skills to understand customer needs and provide effective solutions
• Basic computer skills with solid proficiency in Google Suite
• Empathy and patience in dealing with customer inquiries and concerns
• Ability to handle high-stress situations and irate customers with professionalism
• Willingness to learn and stay updated on company policies, products, and services
• Adaptability to handle a variety of customer queries and requests
• Time management and organizational skills to handle multiple inquiries simultaneously
• Ability to work days, evenings, and nights. Operation hours are between Monday- Thursday 6:00 AM - 8:00 PM MST/ Friday 6:00 AM -6:00 PM MST
• Experience handling high-volume transactions across multiple channels of communication
• High school diploma or GED required
• Must successfully pass FINRA fingerprint background check
• Ability to attend onsite training if required - 6 weeks of training may be in office
• Salt Lake City office only (located in Cottonwood Heights)
• Hourly pay $20.00

The role:

The Business Unit Lead (Business Lead) will have primary day-to-day responsibility for managing the Crypto Lending service line, including sales and contracting, end-to-end operational delivery, P&L, and Risk, all in coordination with functional partners in areas such as engineering & product, finance, legal, operations, compliance, and risk management. Because this is a new service not yet in market, the Business Lead will also have the opportunity to shape the product and feature roadmap, the credit/collateral frameworks, and the underlying technology and operating model.

The Business Lead will report to the SVP, Crypto. This role is a great fit for someone who brings deep experience in digital assets, institutional lending, or prime brokerage, an ability to integrate all of the disciplines necessary to run a successful and compliant business, and a desire to create something new in a highly regulated environment.

What you’ll do: 

Shape the Strategy: Refine the existing business plan and the detailed work plan for building out crypto lending capabilities (e.g., collateralized lending, yield generation, or institutional lines of credit) based on your deep experience and expertise.

Drive the Build: Lead the "build" process from pilot to general launch stages, working closely with partners in engineering, operations, compliance, legal, and risk to establish secure custody, valuation, and liquidation infrastructure.

Manage Day-to-Day Operations: After launch, lead and coordinate the daily operations of the crypto lending business, holding ultimate accountability for financial performance (P&L), operational excellence, and strict adherence to regulatory compliance and risk parameters.

Lead Client Acquisition: Play a direct role in client sales, onboarding, and contracting, in conjunction with the legal and finance teams, and external institutional partners as appropriate.

Evolve the Roadmap: Lead strategic thinking for the evolution of the crypto lending service line in terms of institutional clients, digital asset use cases, and product features, maintaining a "living" roadmap for future enhancements.

Align with the Bank: Ensure that the crypto lending business strictly aligns with the Bank’s broader strategic goals, capital requirements, and macroeconomic risk mitigation strategies.

What you’ll need:

Deep Subject Matter Expertise: Strong understanding of crypto markets, digital asset lending mechanics, prime brokerage services, collateral management, and the broader Web3/digital asset financial ecosystem.

Proven Experience: At least 10 years of progressively responsible experience in financial services, with at least 5 years specifically focused on crypto financial services, institutional lending, or structured credit.

Business Leadership: Demonstrated success overseeing a lending-related or digital asset line of business, with a track record of driving revenue and managing credit/market risk.

Cross-Functional Execution: Demonstrated ability to lead cross-functional teams, bridge the gap between traditional finance (TradFi) and decentralized infrastructure, and collaborate heavily with engineering and product teams.

Entrepreneurial Instincts: A builder mindset comfortable with ambiguity, navigating evolving market structures, and launching a business line from scratch.

Regulatory Rigor: A clear commitment to operating to the letter and spirit of regulatory, compliance, and risk parameters in a rapidly evolving legislative landscape.

Education: Bachelor’s degree in a relevant discipline (e.g., Finance, Economics, Computer Science) or equivalent practical experience.

Nice to have:

• Regulated Banking Background: Experience overseeing a digital asset or complex lending business within a regulated Bank or federally chartered financial institution.

• Risk & Liquidation Expertise: Hands-on experience designing automated margin-call and liquidation engines for volatile asset classes.

• Ground-Up Builds: Experience building new crypto or financial service extensions from the "ground up."

The role:

The AI Financial Planning Analyst position is a unique opportunity to assist thousands of members that interact with SoFi each day. We are looking for an individual with a strong blend of financial services and technology experience. Well developed communication and collaboration skills will be critical to the success of this role, as well as an aptitude for data, language, and technology. 

The AI Financial Planning Analyst plays a critical role in the continuous improvement of our AI Coach product and shares a commitment to delivering positive member experiences. The AI Financial Planning Analyst is responsible for reviewing member interactions with Coach chat daily to evaluate quality and report overall performance. The candidate must consistently drive actionable solutions for member care, compliance, quality, engineering, and operations efficiency groups. This role requires a demonstrated passion for helping our members thrive in their financial journey. To be successful in this role, you’ll need a proactive, problem solving mentality, superior analytical skills, and a proven ability to deliver consistent results in a fast paced environment as a member of our team!

What you'll do:

• Serve as an internal subject matter expert on personal financial planning 
• Review, calibrate, and validate the quality of financial planning guidance generated by SoFi’s AI Coach chat tool. 
• Identify opportunities for and implement chatbot intelligence enhancements
• Recognize potential risks or inaccuracies in chat outputs and escalate to appropriate internal partners (Ops, Product, Compliance)
• Contribute to solutions libraries that can be used across multiple lines of business
• Brainstorm value-added features and applications to further use our available technology

What you'll need:

• 5+ years of client-facing experience within financial services, ideally in an advisory capacity 
• Familiarity with financial federal regulatory guidelines and comfort identifying potential risks in written communications 
• Certified Financial Planner or other financial designation
• Bachelor's Degree in Business, Marketing, Communications, Statistics or other quantitative oriented fields or equivalent experience
• Comfort or familiarity with LLMs, chatbots, JIRA and utilizing various AI tools
• Demonstrated strong analytical skills, adept at identifying patterns, and hypothesis-driven problem-solving
• Exceptional written and oral communication skills related to communicating to cross-functional groups across key business areas
• Positive attitude, empathy, and customer-focused communication skills are required for impact on interaction with customers
• Innovative mindset, aptitude for learning new technologies/software and dexterity to adjust to changing priorities within a dynamic business
• Ability to act independently and proactively address problems as a self-starter
• Proven collaborative achievements in past roles
• Ability to work effectively with product development, engineers, and business team

The Role:

The Home Equity Mortgage Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process.

What You’ll Do:

• Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
• Responsible for processing, managing, and acting as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods.
• Maintain a progressing pipeline of 30-50 loan applications.
• Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).
• Maintain and adapt to the changing mortgage guidelines.
• Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.
• Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval.
• Handles the fulfillment of broker channel loan offerings from members 
• Adapt easily to change and provide interdepartmental support.
• Strive to exceed productivity expectations and standards.
• Set appropriate expectations and point of contact with realtors and other referral sources.
• Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).
• Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.

What You’ll Need:

• 2+ years of mortgage processing industry experience preferred
• Broker fulfillment experience is a plus 
• Ability to maintain a pipeline of 30-50 loans of mixed variety
• Knowledge of Encompass LOS
• Excellent oral and written communication skills
• Works well under time constraints and a constantly changing environment
• Has to have a team mentality and work well as a member of a group
• Eagerness to delight clients throughout the process and drive overall experiences
• Knowledge of Fannie Mae guidelines

Job Summary: This position is responsible for providing support across multiple pillars in the Sales, Operational, & QA teams. 

 Minimum Qualifications:

• 4+ years of home lending underwriting experience.
• Excellent written and verbal communication skills.
• Proven ability to provide accurate and timely support in a fast-paced environment.

Preferred Qualification:

• Experience in Home Equity.

Responsibilities:

• Maintain up to date knowledge of loan program updates & internal credit policy requirements
• Provide coverage for Home Equity Scenario Desk, responding to questions that include, but not limited to, the following:
• Home Equity guideline questions
• Occupancy questions
• Income Calculation questions
• Complex loan scenarios
• Home Equity policies and procedures
• Document common scenarios and create QRG/FAQs to support MLOs, Underwriters, Customer Experience Team, and Processors.
• Tasked with SOP ownership & updates to the HE UW Department.
• Participate in departmental meetings and provide input(s) on process improvements.
• Assist Home Equity Underwriting Managers with reviewing Quality Assurance findings and providing feedback or targeted training to the HE Underwriting team. 
• Work alongside Processing Leadership to identify cross-functional opportunities for both teams.
• Ownership of addressing Internal Audit findings & remediation.
• Act as a liaison between Credit Policy & Underwriters for credit exceptions in situations where UW Management may be unavailable.
• Monthly review of credit policy exception requests & make recommendations for future credit policy revision.
• Act as another point of reference for the underwriting team if the UW Management may be unavailable.
• Work with Closing on issue management   
• COCs - act as an escalation point if rush COC has been submitted & Underwriter has no capacity.

The role:

The Associate AI Financial Planning Analyst position is a unique opportunity to assist thousands of members that interact with SoFi each day. We are looking for an individual with a strong blend of financial services and technology experience. Well developed communication and collaboration skills will be critical to the success of this role, as well as an aptitude for data, language, and technology. 

The Associate AI Financial Planning Analyst plays a critical role in the continuous improvement of our AI Coach product and shares a commitment to delivering positive member experiences. The Associate AI Financial Planning Analyst reviews member interactions with Coach chat daily to evaluate quality and report overall performance. The candidate must consistently drive actionable solutions for customer care, compliance, quality, engineering, and operations efficiency groups. This role requires a demonstrated passion for helping our members thrive in their financial journey. To be successful in this role, you’ll need a proactive, problem solving mentality, superior analytical skills, and a proven ability to deliver consistent results in a fast paced environment as a member of our team!

What you'll do:

• Review, calibrate, and validate the quality of financial planning guidance generated by SoFi’s AI Coach chat tool. 
• Identify opportunities for and implement chatbot intelligence enhancements
• Recognize potential risks or inaccuracies in chat outputs and escalate to appropriate internal partners (Ops, Product, Compliance)
• Contribute to solutions libraries that can be used across multiple lines of business
• Determine keywords and phrases to enable our software to recognize member intents to create successful interactions
• Brainstorm value-added features and applications to further use our available technology

What you need:

• Necessary: 3+ years of client-facing experience within financial services, ideally in an advisory capacity 
• Necessary: familiarity with financial federal regulatory guidelines and comfort identifying potential risks in written communications 
• Necessary: FINRA Series 65 or equivalent, or ability to obtain within 90 days
• Nice to have: CFP or other financial designation
• Nice to have: Comfort or familiarity with LLMs, chatbots, JIRA 
• Nice to have: Bachelor's Degree in Business, Marketing, Communications, Statistics or other quantitative oriented fields or equivalent experience
• Demonstrated strong analytical skills, adept at identifying patterns, and hypothesis-driven problem-solving
• Exceptional written and oral communication skills related to communicating to cross-functional groups across key business areas
• Positive attitude, empathy, and customer-focused communication skills are required for impact on interaction with customers
• Innovative mindset, aptitude for learning new technologies/software and dexterity to adjust to changing priorities within a dynamic business
• Ability to act independently and proactively address problems as a self-starter
• Proven collaborative achievements in past roles
• Ability to work effectively with product development, engineers, and business team

The Role:

As Director, AI Platforms, you will build and lead the team responsible for multiple AI-enabling platform services, automation, and SDLC-enabling agents for SoFi and our affiliates. This shared foundation enables teams across the company to build, deploy, and operate AI capabilities through self-service workflows, standard tooling, and clear operational contracts. You will partner closely with Engineering, Security, Risk, Legal, Compliance, and Data to ensure AI development and runtime practices meet regulatory and governance requirements by default. You will also align the AI platform roadmap with our broader internal developer platform strategy, including infrastructure automation, CI/CD, observability, and reliability standards. You’re a builder first: someone who has shipped production platforms that engineering teams actually chose to adopt, who can operate with influence across organizational boundaries, and who thrives when the roadmap is theirs to define. The idea of building an in-house variant of Open Claw that is both powerful, safe, and auditable is an appealing challenge to you.

What You’ll Do:

• Build and run a multi-tenant AI and SDLC platform that provides standardized primitives, including model access, inference serving, prompt and workflow orchestration, feature and retrieval integration, and evaluation tooling.
• Establish golden paths for AI development and deployment, including templates, reference architectures, and developer experience workflows that reduce time to first production and increase reuse across teams.
• Drive AI-accelerated developer productivity across the engineering organization - embedding AI capabilities into an AI native SDLC to transform how all SoFi engineers plan, code, test, build, deploy, observe, and remediate.
• Partner with product and engineering leaders to drive adoption, measure outcomes, and continually refine the platform based on developer feedback and business impact. Teams use your platform because it's the fastest path to production, not because they're required to.
• Define and deliver the AI and SDLC platform strategy, roadmap, and operating model, including productization, intake, prioritization, lifecycle management, and deprecation policies.
• Lead vendor and ecosystem strategy for AI platform components, including build-versus-buy decisions, model provider evaluation, contracting partnership, and total cost of ownership optimization.
• Build governance into the platform, including access controls, data handling controls, auditability, model and prompt change management, and approved usage patterns for regulated workloads. This isn't an approval gate — it's infrastructure that makes the right thing the easy thing.
• Own platform reliability and operability, including SLOs, on-call readiness, runbooks, incident response posture, and continuous improvement through post-incident learning.
• Implement platform observability for AI systems, including telemetry, tracing, and monitoring for model performance, drift, latency, safety signals, and cost drivers.
• Drive automation and standardization across infrastructure provisioning and delivery pipelines, including infrastructure as code, CI/CD patterns, environment management, and policy-as-code guardrails.
• Hire, develop, and retain 2-3 high-performing teams of AI and DevEx platform engineers, while setting technical standards and mentoring platform engineering practices across the organization.

What You’ll Need:

• 10+ years of engineering experience with 5+ years leading teams delivering platform or infrastructure products used by other engineering teams at scale.
• Proven experience building and operating internal platforms, including multi-tenant services with clear operational contracts, reliability targets, and measurable adoption outcomes.
• Experience delivering production AI platform capabilities, such as inference serving, orchestration, evaluation, and model observability, with enough depth to set architecture decisions and quality bars.
• Strong technical depth in cloud and distributed systems, including AWS, Kubernetes, networking, and service reliability practices.
• Hands-on experience with infrastructure automation and delivery, including infrastructure as code, CI/CD systems, and policy-as-code approaches.
• Fluency in observability and operational excellence, including metrics, logging, tracing, capacity planning, and incident management.
• Strong cross-functional leadership skills, including the ability to partner with Security, Risk, Legal, Compliance, and Data to translate governance requirements into developer-friendly platform guardrails.
• Experience shaping vendor strategy, evaluating platforms and model providers, and balancing speed, risk, cost, and flexibility through build-versus-buy decisions.
• Excellent written and verbal communication, with the ability to align executives and engineering teams on strategy, tradeoffs, and execution plans.
• Experience in regulated industries such as financial services or healthcare (preferred). Familiarity with compliance frameworks (SOC2, PCI) and building security and compliance into platform defaults.

Role:

SoFi's Content Strategy team is looking for a part-time Content Strategist to support our Product Education program. This role powers the execution layer for multimedia educational content — supporting brief creation, navigating the compliance process end-to-end, and keeping multiple workstreams organized and moving. You're the kind of person who sees a brief and immediately knows what questions to ask, then gets to work. You write clearly, manage complexity calmly, and never let a compliance submission age in a queue.

This is a role for a strategic executor: someone who can hold both the craft of writing and the rigor of operations at once, and who uses AI tools as a natural extension of their workflow.

What You'll Do:

Writing & Editing Support

• Take creative and strategic briefs and produce polished content drafts across formats — articles, explainers, email, scripts, social copy, and more
• Edit and refine content produced by other contributors, applying a consistent brand and editorial voice
• Use AI-assisted tools to accelerate drafting, research, and iteration — and know when to rely on craft over automation
• Translate complex financial and product concepts into clear, accessible language for a broad consumer audience

Compliance Management

• Own the compliance process for Product Education content — submitting assets, managing redlines, tracking approvals, and executing required changes
• Maintain a clear, up-to-date compliance tracker so the team always knows where each asset stands
• Proactively follow up with compliance stakeholders to keep reviews moving and timelines intact

Project Management & Operations

• Take notes in cross-functional meetings and distribute clear, actionable recaps
• Maintain status updates across active workstreams so nothing gets lost in the shuffle
• Route drafts to the right reviewers at the right time, managing version control and feedback loops
• Serve as a reliable operational backbone for the Product Education program, keeping projects on track and stakeholders informed

AI-Enabled Workflow

• Leverage AI tools throughout the content production cycle — from research and outlining to drafting and revision
• Propose and implement AI-assisted workflows that improve speed and consistency without sacrificing quality
• Stay current on tools relevant to educational content and compliance-heavy environments

Who You Are:

• You have 5+ years of experience in content strategy, content marketing, editorial, or a related field
• You are a strong writer and editor who can move from brief to polished draft with minimal hand-holding
• You are detail-obsessed and calm under the administrative pressure of a compliance-heavy workflow
• You are a natural project manager: you track things, follow up, and make sure nothing slips
• You are fluent with AI writing and productivity tools and use them to work smarter, not just faster
• Experience with financial services, fintech, or regulated content environments is a strong plus
• You hold a Bachelor's degree or equivalent professional experience

The role:

At SoFi, our People Business Partners are trusted advisors who help our employees and leaders thrive. In this role, you’ll lead and implement the people strategy for our Operations team, working directly with SoFi’s Head of Global Operations and their leadership team. You'll also manage a team of People Business Partners who support the organization including member service delivery, fraud prevention, and collections. Your work will empower the business to make smart, data-driven decisions while fostering an inclusive and equitable culture.

What you’ll do:

• Lead and Develop a High-Performing and Engaged Team: Manage and mentor People Business Partners, ensuring their growth, continuous development, and success.
• Be a Strategic Partner: Work with Operations leaders to shape and implement people strategies that align with business goals, including performance management, compensation, benefits, and development programs.
• Implement Impactful People Solutions: Identify root causes, develop creative solutions, and implement strategies that address complex organizational challenges.
• Coach and Influence: Leverage your strong understanding of the business and talent to coach leaders and influence strong decision-making, fostering long-term organizational growth and resilience
• Leverage Data: Use insights to guide decisions, uncover trends, and improve organizational health.
• Champion Culture and Inclusion: Champion SoFi’s values while driving initiatives that promote diversity, equity, and inclusion across the Operations team.
• Ensure Compliance and Support: Align employee and business needs while maintaining up-to-date knowledge of legal requirements to foster a fair, compliant, and supportive workplace.
• Collaborate across the People Team: Partner with People Team COEs and People Business Partners to create and drive people initiatives that impact the business.

What you’ll need:

• People Management Experience: Demonstrated experience directly managing and developing People Business Partner teams that deliver with excellence. 
• Strategic and Hands-On Expertise: Proven ability to balance big-picture thinking with hands-on execution, including progressive HR experience in dynamic environments.
• Leadership Support: experience supporting and coaching leaders at all levels, including Vice President and above-level leaders, to drive accountability and alignment.
• Data-Driven Decision-Making: Proficiency in using data to uncover trends, guide decisions, and implement impactful changes.
• HR Knowledge and Expertise: Strong understanding of key HR domains such as compensation, performance management, employee engagement, employee relations, and diversity and inclusion.
• Relationship-Building Skills: Exceptional communication and interpersonal skills to build rapport, adapt to diverse audiences, and influence effectively across all levels of the organization.
• Commitment to Inclusion and Growth: Passion for fostering a diverse, equitable, and inclusive workplace while inspiring growth and excellence within teams.

Nice to have:

• Experience in a banking or tech company 
• Workday experience

The role: 

We are seeking a Business Manager Credit Reporting Agency Management who will be at the forefront of business strategy, working closely with the three main credit reporting agencies—Experian, TransUnion, and Equifax—as well as additional credit third parties, such as Innovis, Nova Credit, and FICO. This individual will also be responsible for designing and implementing business solutions that create value across multiple platforms and products. This position will be responsible for and leading Permissible Purpose and Credit Bureau Data usage for the Enterprise

What you’ll do: 

• Act as the primary business Operations liaison between the organization and credit bureau agencies
• Develop and maintain strong business relationships with the Bureaus and internal BUs
• Understand the trends in credit data errors/opportunities and work with credit bureau agencies to improve
• Lead projects focused on the continuous improvement of credit data and bureau engagement - particularly focused in Permissible Purpose scope
• Identify opportunities to strengthen relationships with credit bureau agencies and leverage partnerships to drive business value
• Partner with the SMO and Procurement to ensure maximum contractual leverage and business value received from each bureau relationship 
• Stay informed and address developments in the credit bureau industry and assess their impact on the organization with rules at each bureau 
• Ensure that credit reporting practices comply with applicable laws and regulations (e.g., Fair Credit Reporting Act, GDPR)
• Implement and maintain appropriate risk management controls related to credit bureau processes both internally and with the Bureaus
• Provide regular reporting and analysis on the status of the credit bureau relationships and data quality metrics
• Lead and owe Permissible Purpose and credit bureau data usage intent and execution for the Enterprise

What you’ll need: 

• 5+ years of experience with credit data and credit processes, or a related financial services role 
• Proven track record of working directly with credit reporting agencies (Experian, TransUnion, Equifax) and/or third-party credit data companies 
• Strong understanding of credit data flows, operational data processes and standards 
• In-depth knowledge of banking laws and regulations, including the Fair Credit Reporting Act (FCRA), GDPR, and other relevant compliance standards 
• Strong analytical and problem-solving skills; ability to use data to inform strategic decisions and drive business outcomes 
• Strategic thinker who can develop credit data analysis to drive results and support enterprise business goals 
• Excellent verbal and written communication skills, with the ability to influence and drive value cross-functionally

The role

As a Senior Manager within our Capital Markets Team, you will be the execution lead and central orchestrator for our most critical initiatives, guiding them from inception to successful completion. This is a high-visibility leadership role for a hands-on operator who excels at driving complex, cross-functional workstreams while ensuring strict alignment with the company’s broader finance and planning priorities.

The ideal candidate is a self-driven leader who pairs a big-picture perspective with the analytical rigor required to dive into details, ask the right questions, and maintain cross-functional cohesion. You will own the advancement of key Capital Markets initiatives, ensuring all timelines are met. Serving as a trusted partner to the Director of Transaction Development, you will strengthen engagement with business lines and help shape SoFi’s evolving funding platform. This role requires combining strong execution discipline with strategic judgment, moving seamlessly between driving daily progress, clearing roadblocks, and providing high-level team direction.

What you’ll do:

• Execution Leadership: Provide end-to-end oversight of Capital Markets initiatives, ensuring disciplined delivery and clear accountability across workstreams. Actively push progress, enforce timelines, and hold stakeholders accountable for deliverables.
• Cross-Functional Enablement: Act as the primary liaison between Capital Markets and other partner teams, removing roadblocks and ensuring New Product and Transaction Execution teams can operate efficiently without distraction from external dependencies. 
• Strategic Problem Solving: Identify execution risks and operational bottlenecks and design and implement practical mitigation strategies. Conduct analytics and deep-dive assessments as needed.
• Stakeholder Orchestration: Drive alignment across senior stakeholders by establishing clear ownership, tracking milestones, and ensuring follow-through on commitments.
• Executive Communication: Produce high-impact, concise updates and materials for senior leadership - providing transparency into progress, risks and key decisions. 
• Governance & Transparency: Maintain rigorous governance standards, including progress tracking, decision logs, and overall initiative health to ensure disciplined execution.
• Funding & Transaction Strategy: Partner with Head of Capital Markets and senior team members to develop and advance innovative funding structures, transaction strategies, and scalable solutions that enhance SoFi’s competitive position.

What you’ll need:

• 10+ years of experience in project management or operations, preferably within Capital Markets, Finance, Investment Banking, or a high-growth Fintech environment.
• Proven track record of "connecting the dots" across multiple complex concepts while maintaining the ability to dig deep into data and operational details.
• Exceptional verbal and written communication skills, with a demonstrated ability to influence senior leadership and drive accountability across diverse, cross-functional teams.
• A natural curiosity and the ability to ask the right questions to uncover risks and optimize project outcomes.
• Demonstrated experience leading multi-stakeholder initiatives from ideation through completion, ensuring strategic initiatives are managed and driving forward.
• Advanced proficiency in G-Suite/Microsoft Office (expert-level slide building) and project management platforms, with a disciplined approach to documentation and digital organization..
• The ability to work effectively under pressure, managing tight timelines and shifting priorities without compromising on the quality of strategic output.
• Bachelor’s degree in Finance, Economics, Business Administration, or a related field.

The Mortgage Coach is responsible for supporting the entire sales team of Loan Originators, including training, developing and motivating to ensure the team understands how to use all tools given to them, while also ensuring every member interaction becomes an exceptional interaction with SoFi. You will be a part of the leadership team and will focus on influencing the Loan Originators on high performing team performance while maintaining exceptional member experience.

What you’ll do:

• No direct reports, however, are responsible for influencing team members to maximize performance
• Master all task associates are required to perform
• Train, motivate, monitor, and coach new associates
• Weekly lunch and learns to ensure skills for originators are sharp
• Conduct Sales Training on New Products and Sales Initiatives
• Handle special member circumstances and problems as they arise
• Ensure team is following procedures, as well as regulatory compliance
• Provide exceptional member experience
• Proactively identify, escalate issues and propose recommended solutions regarding potential issues with contributing to operational success
• Drive excellence in every member interaction
• Other duties as assigned

What you’ll need:

• Minimum Bachelors or Associate Degree or significant experience in the industry
• 3 + years of experience in mortgage 1 lien and home equity originations
• 3 + years general customer service experience
• Centralized sales experience or processing center management experience
• Experience training, motivating, monitoring, and coaching sales teams
• Excellentwritten and verbal communication skills to answer questions and communicate issues clearly and concisely to associates, members, and upper management
• Ability to work independently with little or no supervision
• Professional demeanor and excellent work habits are essential
• Mortgage, consumer credit, or consumer lending experience
• Ability to motivate sales team to exceed performance expectations
• Demonstrated success motivating and leading a team of sales professionals to meet or exceed rigorous sales targets
• Passionate about member experience
• Knowledge of regulatory compliance
• Ability to work well with technology and the desire to help design workflows and processes to enhance our sales strategy and volumes
• Ability to assist with and support infrastructure needed to support growing a sales team
• Ability to react to change quickly and implement new processes and procedures

Nice to have:

• Mortgage Sales Management experience or its equivalent, preferred