Stripe4199 Consumer Operations - SDC

Consumer Operations Associate

Mexico CityFull-timeJuniorSalary: Not disclosed
Posted Sep 4, 2026Deadline: Keep Open
Job SnapshotActively hiring
LocationMexico City
Job typeFull-time
SalaryNot disclosed
DeadlineKeep Open

Finjobsly Role Intelligence

Experience level
Junior
Work style
On-site
Visa sponsorship
Not specified
Salary
Not disclosed
Key skills
PaymentsExcel

Get AI match insights

See your fit score & personalized tips.

Sign In Now

Before you apply

Company insights

40

Happiness score

40/100

Based on 30 verified employee signals

Stripe reports 41% first-half revenue growth

Stripe told investors that first-half 2026 revenue rose 41% year over year and free cash flow increased 43%, according to an investor letter obtained by Axios.

mid-2026From the webAxios

Stripe appoints Eileen O'Mara vice chair and Tyler Bryson CRO

Stripe named former chief revenue officer Eileen O'Mara vice chair and promoted Tyler Bryson, who joined in 2025 after more than two decades at Microsoft, to chief revenue officer.

mid-2026From the webStripe Newsroom

Stripe unveils 288 products and features at Sessions 2026

Stripe's launches included Link wallets for AI agents, an expanded Agentic Commerce Suite, stablecoin-backed cards in 30 countries, and broader access to its Managed Payments product.

spring 2026From the webStripe Blog

Employee tender offer values Stripe at $159 billion

Stripe signed a tender offer backed mainly by Thrive Capital, Coatue, Andreessen Horowitz and other investors, providing employee liquidity at a $159 billion valuation.

early 2026From the webStripe Newsroom

AI Generated Insights

Finjobsly Intelligence— Generated from the employer's job description

What you'll own

You’ll troubleshoot and resolve external user issues, analyze processes and drive improvements, and partner with other Stripe teams to refine product messaging and operational workflows.

What they're looking for

The ideal candidate has a user‑first mindset, strong written and verbal communication, critical‑thinking and problem‑solving skills, and prior experience in customer service or user‑facing operations.

Why this role matters

The role supports over a million support cases annually, helping businesses scale on Stripe and directly contributing to the company’s mission to increase the internet’s GDP.

Best suited to

Someone who enjoys fast‑paced, collaborative office environments, is organized, process‑oriented, humble, and willing to occasionally work a weekend day for a weekday off.

About this role

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.


We cultivate a culture of collaboration, inclusivity, and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

Responsibilities

  • Troubleshoot and solve external user issues 
  • Analyze our processes and instigate changes to help scale our operations and improve user experience 
  • Work closely with other Stripe teams to improve our product offerings and messaging around new products and features 
  • Gain unique insights into how thousands of businesses on Stripe scale and operate 
  • Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization 
  • Be a part of building a brand-new team and operational culture for Stripe 
  • Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • You have a user-first mindset and are energized by the challenge of solving difficult problems
  • You have excellent communication skills, both written and verbal
  • You excel in critical thinking and problem solving
  • You have prior experience in customer service or internal and external user-facing operations
  • You enjoy learning about technical products and processes, you're an organized, self-starter with passion for finding solutions to our user’s challenges
  • You have a process-oriented mindset and the ability to get things done
  • You enjoy working in an in-office environment with strong cross-team collaboration and support
  • You prioritize well and enjoy working in a quick-moving environment
  • You are humble and have a proven track record for working well across teams and with external partners
  • You're willing to periodically work a weekend day for which you'll receive a weekday off. The SDC operates during daytime hours with shifts from the morning through early evening

Preferred qualifications

  • Prior experience or knowledge in user support 
  • Prior experience working on projects or process improvement initiatives 

More about this role

About company

Required skills

PaymentsExcel